Premium Essay

Hotel Management

In: Business and Management

Submitted By GuMengmeng
Words 1246
Pages 5
HOS101
LECTURE NAME:KURT WILKINS
STUDENT NAME : Mengmeng.GU STUDENT ID:201514847

Part 1: Food and beverage operations, customer service and the impact of social media…………………………………….P3
Part 2: Bar and Beverage Management …………………P4
Part 3: Red and White table wines……………………….P5
Part 4 – Hot beverages - Coffee and Tea………………..P6-8
Part 5 – Alcoholic beverages: spirits and cocktails……P
Part 6 – Sparkling and dessert table wines…………....P
Part 7 – Wine and food matching………………………P

Part 1 I have experienced a terrible service in the west restaurant .I usually went to this restaurant. But after I sit down and the waitress served me a cold lemon water . Most of the people should drink cold water in the summer. But she didn’t asked me and only give a glass of water . This make me have a little angry. My main course is Indonesian fried rice. The fried rice always with roast chicken wings . However, I don’t see anything in the main course except fried rice and that waitress have not told me .When i ask her ,she just said today we don’t have .I think this failure of the service is the waitress don’t want to know what I want and don’t respect my ideas.
If the restaurant wants to avoid the failure .The waitress should put herself from guest’s point of view and try their best to satisfy guest’s all kinds of requirements.
Because only make guests feel satisfaction that they come to your restaurant again . And then public praise and turnover will raise . Nowadays ,more and more restaurants start establishment a cooperation relationship with online special discount voucher .Such as if you download an APP ,then you search some restaurant information about sales promotion .This is win-win .Social media is very important for restaurants if the restaurant wants to ceaseless guests .I don’t think a restaurant will be successful without social media.

Part2

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