...The Westin Hotel is located at 43rd Street and Eighth Avenue. It almost covers a whole block from 42nd Street to 43rd Street and half a block from Eighth Avenue to Seventh Avenue. The building can be seen as a skyscraper, and the style is very modern and international. Glass has predominated the facades of the Westin Hotel Building, and it is the one of the main materials using for this building, as well as steel and concrete. The building has 45 stories. Most features of the tower characterize it with postmodernism. Some of the features that link the building to post-modernism include the use of irregular colors, and the stress on sustainability through the choice of building materials and design. The surface of the building exteriors is flat....
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...This classic Italian Renaissance Revival structure has brought beauty, elegance and character to the city of Virginia Beach, but it has also been credited for putting this city on the map. Built in 1927 (Woodhead), The Cavalier Hotel became an East Coast destination, earning a non-stop train destination from Chicago to allow easy access for the mid-westerners to see the beauty of the Atlantic Ocean. The Cavalier was designed with the unique shape of a Y, which provided large, flat roofed rectangular sections that were created out of cement-covered steel then covered by more than 500,000 bricks, by 225 men over a span of 13 months (Woodhead). This sturdy foundation was put in place to lower the chances of complete destruction by fire or other...
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...to attract customers Impact of incentives to employees Effective Customer care Hotel guest satisfaction Factors to develop tourism in your place Problems that occur in hotel and restaurant Hospitality Generally, hospitality refers to jobs in the hospitality industry, such as hotels, restaurants, catering, resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship process between the hotel and a guest. It also involves the act of being hospitable, such as guest reception and entertainment with friendliness, goodwill and liberality. Hospitality is also known as the act of munificently giving care and kind-heartedness to whoever is in need. Hospitality is important to modern day businesses, and one of the following topics could make for a good tourism dissertation. * How customers choose leisure hotels when they plan overseas holidays. * Perception and attitude of British customers toward the Hilton Hotel in London. * Does the brand of leisure hotel matter when British customers choose accommodation. * Factors affecting leisure hotel buying decision making of British customers. * Examining the implications of the Internet toward online travel agents: The case study of Lastminute.com * Investigating expectation from budget hotels: The case study of Holiday Inn Express. * Does brand extension in hotel chains affect buying decisions of customers? * Does brand influence buying decision...
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...RESERVATION SITE • RESPONSIVE DESIGN Full system of the online hotel reservation software is to provide reliability to the users so that they can proactively uses this system. • DELUXE THEME Highlighted matter whether in any department makes it easier to use for the users. By using these premium theme you can change the look of the website. • MULTILANGUAGE SUPPORT The must have quality in hotel management software is to have support of multi languages to make it convenient. These becomes more important when it is specified to tourist countries such as France, Thailand etc. because there are majority of international users in these countries. • MONEY BACK ASSURANCE This is a very usual case that guests have to cancel...
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...The Quantitative Research about Griffith University Hotel Facilities Course Name: 1002HSL Introduction to Research Student Name: Student ID: Introduction This report is to assess, from the view of professions in event and facilities management, the importance and performance of the existing facilities in city hotels of Griffith University in order to identify the critical factors in better operation and execution of hotels. The rapid development and expansion of hospitality industry has made hotel industry much more competitive than before, thus, how to promote the operation and execution become a significant issue in surviving in fierce competitive business environment. Among those critical issues of success in managing hotels, the service segment is in particular of importance in that it is directly accessed by customers or travellers and they are inclined to rate hotels on those service (Roger, 2011). Therefore, it is quite necessary to elevation how importance of existing facilities towards guests and the current performance of those facilities in the hotels. The Griffith University Hotel, being operating for a relative long period in the service industry, has established its good reputation and occupied a certain part of market shares. While, it still suffers from threads from low priced hotels and other rivals who are continuingly promoting hotel environment and service. In order to maintain the current volume of guests and probably increase it, the...
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...Grand Hotel and Casino is one of the famous hotels in the world. Their website is very unique and easy for customers to understand. They had divided different area of the hotel in nine categories on top of the website, so the customers could easily find the information that they need. The nine categories are “Hotel, Entertainment, Restaurants, Nightlife, Amenities, Casino, Meetings & Groups, Offers, and Book a room. ” In each of the category, MGM hotel has provided photographs, so customers would have images and ideas in their mind before they book the hotel. For example, on the website, the category of hotel is about different kinds of hotels. They have 15 different levels of the room and in each level MGM hotel had provided some information that customers might want to know before...
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...Guest Cycle in hotel The hotel guest stay cycle can be divided into four main stages. Within these four stages there are important task related to guest services and guest accounting. Front office employees must be aware of guest services and guest accounting activities at all stages of the guest stay. Front office staff can effectively serve the guest if they have a clear understanding of the flow of business in hotel. Guest Cycle also represents a systematic approach to front office operations. 1. Pre - Arrival The Guest chooses a hotel during the pre- arrival stage of the guest cycle. Choice of the guest can be affected by many factors, including previous experiences with the hotel, advertisement, word of mouth referral by friends and colleagues, location, corporate, travel agent booking, hotel name, hotel loyalty program member etc. The guest's decision of making the reservation can also be effected by the ease of making the reservation and the way reservation agent interacted and described the facility of the hotel like room type, room rate, recreational facilities and other attractions near the hotels etc. We can certainly call the reservation area as the sales office for non-corporate or group bookings. Its employees should be sales orientated and present positive, strong image of the hotel. If a reservation can be accepted, the reservation agent creates a reservation on the hotel management software. The creation of this reservation record starts the hotel guest cycle...
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...Running Head: RESEARCH METHOD CASE STUDY Research Method case study of Silver Spoon hotel Sialkot [Name of writer] [Name of Institution] Abstract This study would be intended to identify the retention strategies and retention problems in order to discover the brunt of retention strategies on[pic] labor force. Silver spoon hotel, Sialkot, Pakistan would be [pic]elected as[pic] a [pic]model for this[pic] research [pic]because its[pic] inimitability [pic]in active modern HR[pic] approaches. It will solely base on empirical study: a sample of 100 surveys and face to face interviews will be taken. How to obtain customer loyalty through customer retention strategies in Small and Medium sized hotels? (A case study on Silver Spoon hotel Sialkot) In order to get achieve the objective, I would like to approach for both primary and secondary data. I would use SPSS and data of 100 customers from silver spoon hotel. 1. Justification of study In today’s competitive environment, organizations are constantly looking for new and innovative ways to not only get hold but also retain their valuable customers. The intention behind choosing this topic is to analyze the relationship between retention strategies and customer loyalty in hotel industry. 2. Statement of the problem Hotel industry is illustrated with the presence of many small and huge hotels which provide a wide range of customer services, and maintain customer loyalty through...
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...study on the factors of High Labour Turnover within the Hotel Industry in Johor Bahru 1.0 Introduction The hotel industry in Malaysia was considered the second highest industry that contributed to the national GDP. A report from the Malaysia Insider (2010) stated that 9% of the country’s GDP is contributed by this industry due to the increasing numbers of tourists visiting the nation. This can be seen from a 2010 report by the MTPB which showed 16.4 million tourists arrived in 2005, later the number increased to 23.6 million within 5 years. Thus, an increase in the number of tourist means that there will be more job opportunities for the locals. However according to the report from the Ministry of Human Resource in 2009 it mentioned that the Tourism employee turnover in Malaysia is relatively high at 16% and 8% was contributed by hotel employee turnover. Manpower is crucial to any industry but to the service industry manpower shortage would be the biggest challenge faced by the hotel industry when compounded by the issues of staff retention and job satisfaction. In an increasingly competitive landscape, the hospitality industry must endure upon restructuring especially in aspects of career progression opportunities and matching the industry growth with the talent and service levels as well as monetary and non-monetary reward structures. It has become a necessity to look at the context of labour turnover within the hotel industry and decide on benchmark practices to battle the...
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...INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS RELATIONSHIP BETWEEN SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION AND REVISIT INTENTION IN HOTEL INDUSTRY Muhammad Ahmad Raza Service Quality Coordinator NetSole Technologies Ahmad Nabeel Siddiquei Lecturer/Student Advisor, Air University Multan Campus, Pakistan Prof. Dr. Hayat M. Awan Campus Director Air University Multan Campus Khurram Bukhari Lecturer Bahauddin Zakariya University Abstract The work is considered to find the relationship between service quality, perceived value and customer satisfaction and repurchase intentions in luxury hotel management in Pakistan. The purpose of this studyis to find dimensions of service quality and perceived value in hotel industry environment. Survey Questionnaires are used to collect data from 125 luxury hotel customers of Pakistan. After analysis of collected data three dimensions of service quality are identified which is service consistency, service convenience and customer demand fulfillment. This study also enabled to identifytwo dimensions of perceived value which are functional and symbolic.We also found that perceived value and service quality have important and positive relationship with satisfaction and revisit intentions. The paper is one of the first papers to investigate the thorough relationship among all these important factors in Pakistani hotel industry context. It has implications for both the managers and owners of hotel as to what is the quality and satisfaction...
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...An Analysis of the Utilization of Under-Utilized Hotel Rooms Inventory as Executive Serviced Office Space Jeffrey R. Victor, CHA, CHE, CHS, CMP Fairleigh Dickinson University Author Note Correspondence concerning this paper should be addressed to: Jeffrey R. Victor, CHA, CHE, CHS, CMP Fairleigh Dickinson University, Madison, NJ 07940. Contact: jvictor@jeffreyvictor.com Analysis of Repurposing Underutilized Hotel Rooms Inventory as Executive Office Space 1 Abstract When hotels are built, the number of rooms built into inventory becomes a static item. Due to the physical nature of construction, the number of rooms become an inflexible and perishable commodity. In looking at the growing nature of the Executive or Serviced Office industry and the similarities between their product and a hotel’s offerings, it has been theorized that there are revenue opportunities in deploying a serviced office product in pre-existing hotels. Through an analysis of industry trends, demand for offices, product needs and revenue opportunity, a financial model has been developed. After reading this paper, the reader will be able to understand what a serviced executive office is, the similarities between that product and a hotel product and understand how to analyze revenue to determine the financial impact of repurposing a number of rooms as executive offices. They will then be able to utilize the model contained herein to determine if repurposing rooms in such a manner...
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...open a hotel on the island of Kava has been a challenge for owner Lisa Campbell. Decision-making and numerous situations are evaluated to ensure this decision-making will be best not only for the hotel but also that it will benefit the local islanders and the people who visit Kava temporarily. The Marriott Kava hotel is projected to be a medium size facility. The accommodations will ensure local islanders, patients receiving extended health care at the local cancer center, families, couples, and even business travelers will have a place to stay during their visit. The decision is if it will be more beneficial to build a standalone hotel in the middle of the island, merge the business with the local cancer center, or build the hotel near the airport ensuring it is near the new transit shuttle bus company. Building a standalone hotel ensures that if the tourism and visitor rate to the island increases the hotel will have no obligations and commitments to another company and able to focus on just providing space for guest of the hotel. The downside of this is that the business owner limits herself to other business opportunities if the standalone method is sought after. Business is based on the needs of living areas on a temporary basis. The developer that has come to the island to build housing projects for the locals will inadvertently be competition as more people may have the ability to afford long term housing solutions. During the completion of research it was...
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...Feasibility STUDY: HOTEL FACILITY FEDERAL HOUSING ESTATE BAJABURE YOLA. PREPARED BY: APRIL, 2016 Table of Contents 1. Executive Summary 2 2. Description of Services 2 3. Technology Considerations 2 4. Product/Service Marketplace 3 5. Marketing Strategy 4 6. economic and demographic indicators 4 7. Supply and demand 5 8. Financial Projections 5 9. Findings and Recommendations 6 1. Executive Summary A feasibility study of market demand and operating performance associated with the proposed development of a Hotel to be located in Bajabure Federal Housing Estate, Yola. Assumptions for the proposed development include the following: The Hotel component of the proposed development will be branded as a full service property and will contain 300 guestrooms, a full-service restaurant, a 9,621 square-foot ballroom, and a 7,541 square-foot fitness facility to include an exercise room, indoor pool, and whirlpool. The scope of study included the following: • Site analysis. • Analysis of economic trends. • Analysis of historical, current, and future supply of and demand for hotel rooms and convention center facilities in the respective competitive markets. • Development of estimates of utilization levels that might be obtained at the proposed Hotel facility. • Development of statements of estimated annual operating results for the hotel. Based on information collected during the fieldwork phase of the study, and subsequent analyses...
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...SUPPORT@ACTIVITYMODE.COM HTM 280 WK 8 ASSIGNMENT 2 THE FRONT DESK HTM 280 WK 8 Assignment 2 - The Front Desk In a hotel, the front desk is considered the heart of hotel operations. Generally, all hotel guests have some form of contact with the front desk whether they are booking a room, checking in / out, calling on the phone, registering complaints, and / or requesting information. An effective and efficiently operated front desk is very important to the financial success of a hotel. For this assignment, you are going to conduct a research study on front desk operations and its impact on the financial success of the hotel Write a five to six (5-6) page paper in which you: 1. Provide a brief history of how front desk operations have evolved over the last 25 years, including how tasks have changed, evolved, and / or disappeared. 2. Provide a step-by-step approach for front desk agents in taking a hotel room reservation for a guest. For each step, describe the actions required, necessary information collected, and the purpose of collecting this information. Finally, document a hypothetical script for a front desk agent to follow when taking a hotel room reservation for a guest (either over the phone or in person). 3. Discuss the importance of front desk agents providing excellent guest service for all hotel guests, and how poor guest service can impact hotel operations and hotel profits. More Details hidden... Activity mode aims to provide quality study notes and tutorials to...
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...Conceptual framework 6 CHAPTER 3 7 RESEARCH DESIGN AND METHODOLOGY 7 Sampling methods 7 Instruments 7 Sampling techniques 7 CHAPTER 4 8 FINDINGS AND OBSERVATIONS 8 CHAPTER 5 14 CONCLUSION AND RECOMMENDATIONS 14 REFERENCES 16 APPENDICES 17 CHAPTER 1 INTRODUCTION Background of the study Just famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena is a member of the Leading Hotels of the World group and is consistently voted ‘Best Hotel in Nairobi' by airlines and international travel magazines alike. Despite its pivotal central location, the Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. The Leading Hotels of the World is a hospitality association owned by Hotel Representative, It represents over 430 hotels and resorts worldwide. Headquartered in New York City, the association maintains offices in 24 cities worldwide. The Leading Hotels of the World started as a reservation service for independent hotels. It is now a full-service hotel consortium which supports sales and marketing, advertising and public relations, financial services, quality control, and hotel inspections for its member properties. It is not a hotel chain itself; its member hotels are typically independents, though some are themselves individual properties that are part of chains. Leading Hotels of the World is an example of affiliate...
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