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Chapter 1: Introduction to Hotel Management

Founders of the Hotel Industry E.M. Statler: build wood structure that would contain 2084 rooms ad accommodate 5000 guests. It was a temporary structure, and it appeared substantial with a thin layer of plaster. Sold his hotels to Hilton in 1901. (1887-1979) Conrad Hilton: in 1946 he formed the Hilton Hotels Corporation and in 1948 the Hilton International Company (more than 125 hotels). With the purchase of the Statler chain in 1954, Hilton created the first major chain of modern American Hotels ( group of hotels that follow standard operating procedures in marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. Cesar Ritz: was a hotelier at the Grand National Hotel in Switzeland, and because of his management abilities, the hotel became one of the most popular in Europe. William Waldorf Astor and John Jacob Astor: in 1893, Wiliam Waldorf launched the 13 story Waldorf hotel at Nex York City. The hotel combined the opulence of a European mansion with the warmth and homey qualities of a private residence. 4 years later, the Waldorf was joined by the Astoria Hotel. They were connected with a corridor, and changed the name to Waldorf-Astoria. Kemmons Wilson: started the Holiday Inn chain in the early 1950s. He wanted to build a chain of hotels fot the traveling family and later expanded his marketing plan to include business travellers. Wilson blazed a formidable path, innovating with amenities and high-rise architecture, including a successful round building concept featuring surprisingly functional pie-shaped rooms. He introduced the in-house Holidex central reservation system, which set the industry standard for both the volume of business it produced and the important by product data it generated (example: to determine feasibility for new locations with

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