Premium Essay

How Assertive Are You?

In: People

Submitted By niddie3
Words 1039
Pages 5
Are You A Good Communicator?
Nicole Scott
HCA / 230
July 27, 2014

“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help’’ (Institute of Healthcare Communications 2014) Effective communication in health care is crucial for health care professionals, their patients and the establishment providing the care. When there is mis-communication in the healthcare industry, mistakes can happen, poor medical care is given, indirect clarification and ultimately the patient suffers. The ways in which we communication may be verbal or nonverbal and being in the health care profession, most likely you will need to understand on more than one level. With effective communicating skills, you will be able to understand and be understood with clarity. Listening and responding to the needs of others is one of our primary goals as health care professions. Effective communication amongst all healthcare team members greatly influences those goals and the quality of our working relationships, and the job performance and outcome while assuming the role of patient safety. Gaining the trust of your patients is important and once you achieve this goal you would have built a quality interpersonal relationship them with. This means that you take time with them, put in effort, have a strong desire for their well-being, you understand, you have gained their trust, and can provide them with disclosure and feedback that are suitable for them as an individual. This also means that you have a better relationship with all the staff around you. As for your team by gaining a quality interpersonal relationship with, you are professional, and work towards achieving the same goals. You can also contribute to a conflict free environment by being able to come to a...

Similar Documents

Free Essay


...9, 2010 Assertiveness To be assertive is to have the ability to express your point of view, your thoughts, feelings, and wants while keeping the rights of others in mind. Being assertive is a balance; in other words, one can achieve the goal without hurting others. An assertive person learns which reaction to choose, whether it be acting non-assertively, assertive, or aggressive on a case by case basis. However, acting assertively is not always the best choice in achieving the best possible outcome. The assertive person has to have that ability to stop and think what is in his or her best interest and the interest of those around them before they act. There is a strong sense of self-confidence with an assertive person. Self-confidence is an important quality to have both personally and professionally. Assertiveness builds leadership because having self-confidence has a positive effect on people. Having a strong leadership foundation can strengthen all aspects of your life. The people around you will see you as an assertive person that can be trusted and well respected. They will go to you with their thoughts because they can trust your opinions. By demonstrating assertiveness they have seen first hand that you have the ability to be fair. This will also help with building personal relationships and achieving more beneficial experiences in social situations. Being assertive is an on going process since you always have to be prepared for whatever......

Words: 1331 - Pages: 6

Free Essay

Enjoy! Hedonic Consumption and Compliance with Assertive Messages

...Enjoy! Hedonic Consumption and Compliance with Assertive Messages ANN KRONROD AMIR GRINSTEIN LUC WATHIEU This paper examines the persuasiveness of assertive language (as in Nike’s slogan “Just do it”) as compared to nonassertive language (as in Microsoft’s slogan “Where do you want to go today?”). Previous research implies that assertive language should reduce consumer compliance. Two experiments show that assertiveness is more effective in communications involving hedonic products, as well as hedonically advertised utilitarian products. This prediction builds on sociolinguistic research addressing relationships between mood, communication expectations, and compliance to requests. A third experiment reaffirms the role of linguistic expectations by showing that an unknown product advertised using assertive language is more likely to be perceived as hedonic. C onsumers are often exposed to forceful messages and imperative slogans such as Nike’s “Just do it,” Sprite’s “Obey your thirst,” or U.S. Airways’ “Fly with US.” The frequent use of assertively phrased messages is puzzling, given the mounting research in consumer behavior (e.g., Dillard and Shen 2005; Fitzsimons and Lehman 2004; Lord 1994), communications (e.g., Kellerman and Shea 1996; Quick and Considine 2008; Quick and Stephenson 2007; Wilson and Kunkel 2000), and sociolinguistics (e.g., Levine and Boster 2001; Sanders and Fitch 2001), which suggests that these messages should lower consumer readiness to comply.......

Words: 7808 - Pages: 32

Free Essay


...When I thought of a proper beginning for this paper, I wondered if assertiveness was one of those words that would describe the essence of who I am. Many might use words similar such as aggressive, rude, or disrespectful. I envision my actions to exemplify firmness and self assurance. Assertiveness is the word you use when you want to persuade and entice a feeling, action or response whereas aggression usually reflects anger and making a feeling, action or response take precedent no matter what. According to Webster dictionary, the definition for assertive is “disposed to or characterized by bold or confident. ” Assertiveness is the act of getting your point across to a person or either a group of people without invading their space and/or being hostile. Assertiveness says that you can persuade your audience based on your candor and ability to grasp hold of the concept you are attempting to convey. Assertiveness is confused with aggressiveness because the receiver or your audience is not willing to accept the ideas or information that you are suggesting; thus confusing persuasion with aggression. Both types of behavior involve standing up for one’s rights and expressing one’s needs. The key difference between the two styles is that individuals behaving assertively will express themselves in ways that respect the other person. They assume the best about people, respect themselves, and think “win-win” and try to compromise.” Being raised in single parent home......

Words: 1319 - Pages: 6

Premium Essay

Disease Trends and the Delivery of Health Care Services

...Associate Program Material Interpersonal Relationships Worksheet Respond to each of the questions below using complete sentences. Cite any sources used within the body of your response (i.e., inside the box) and in the references list at the end of the document (if not already included in References list I have provided). 1. Review supportive and defensive relationships as discussed by Cheesebro, O'Connor, and Rios (2010, pp. 132-135) and complete the table below: | |Response | |Define supportive |A supportive relationship is when there is emotional help and encouragement inside the | |relationships. |relationship. | |Define defensive |A defensive relationship is a relationship that consist of 1 or more people who are very | |relationships. |protective of themselves and very defensive | |Which type of relationship|A supportive relationship is more suitable for healthcare industries. | |(supportive or defensive) | | |is more appropriate for | ...

Words: 710 - Pages: 3

Premium Essay

Effect of Parenting Styles on Assertiveness

...and other influences such as television and magazines. In the early years of a child’s life, parents are the most influential people until his teen years where peers replace parents. Children therefore model themselves to conform to the norms of their parents. Example in a typical Ghanaian society, it is a norm for children to obey their elders without challenging their opinions and judgments regardless of the situation. Internalizing these norms reflect in aspects of the child’s personality such as his self-concept and assertive skills, a norm like not expressing your opinions, feelings and beliefs openly and honestly is likely to hinder assertiveness in an individual. This study investigated the effects of parenting styles on assertiveness. Assertiveness is the act of expressing genuine feelings, standing up for your legitimate rights and refusing unreasonable requests. It is the simple act of declaring what you are, what you think, what you feel and what you want without threatening others....

Words: 6025 - Pages: 25

Premium Essay

Communication Is the Key in the Healthcare

...mistakes in the patient’s medical history. Clarity is the most in the healthcare industry and active listening is also a part of better communication skills. In the healthcare environment supportive communication is appropriate then defensive communication, and when you communicating with other during defensive communication the individual feels defended. Interpersonal communication must be clear, and the health care industry survives on collaborative communication efforts between doctors, nurses, specialists, and the insurance companies and other individuals. Each individual that involved in the health care industry is an agent of communication whether the communication is verbal or nonverbal. The larger aspect of communication is listening and responding to the needs of the person. The interpersonal communication between the healthcare provider and the client is one of the most important elements for improving the client satisfaction, compliance and health outcomes. The importance of interpersonal communication is the subject is not always emphasized in the medical training. To supportive and descriptive the messages are need to be clear and be specific statements without loaded of words or judgmental cues. When you send a message it invite each other to work together to understand issues or solve the problems. The defensive is a behavior which occurs when an individual perceives threat or anticipates threat in the group and defensive behavior, in short, engenders defensive......

Words: 715 - Pages: 3

Premium Essay

Discussion Questions

...on the environment and the individuals that you are communicating with, your communication style changes based of the tone of the conversation and the seriousness of the conversation. Communication styles are also affected by your mood and temperament. Each time we speak to someone we decide which of the four basic styles we will use depending on the situation we are in. The four basic styles are aggressive, passive, passive aggressive and assertive communication. Assertive communication is the most effective and healthiest form of communication. It's how we naturally express ourselves when our self-esteem is intact, giving us the confidence to communicate without games and manipulation. When we are being assertive, we work hard to create mutually satisfying solutions. We care about the relationship and strive for a win/win situation. Surprisingly, assertive is the style most people use least. Aggressive communication always involves manipulation. We may attempt to make people do what we want by inducing guilt or by using intimidation and control tactics. Passive communication is based on compliance and hopes to avoid confrontation at all costs. In this mode we don't talk much, question even less, and actually do very little. Passive have learned that it is safer not to react and better to disappear than to stand up and be noticed. Whenever you are passive you tend to agree with the majority of what someone else is stating so that you can avoid confrontation. Passive......

Words: 625 - Pages: 3

Free Essay

Social Style

...Your social style, the “you” that is on display every day, can be quite independent of what we may believe about ourselves or wish we are. Our actions have a significant effect on our success in dealing with others, so they react to and draw conclusions about us mainly from our behavior, whether they know why we act as we do or not. So people can see the outer you “your behaviors” while you always see the inner you “your intention and why you do so”. For dealing with social styles we should set aside dealing with inner you and deal with your behaviors. Merrill and Reid study of behavior results with one key principle: the conclusions that people draw about a person are based on what they observe that person saying or doing. Other aspects of an individual’s personality, including abilities, dreams, ambitions, beliefs, like and dislikes play no role whatsoever in discussion of behavior. Behavior can be defined as: what we can say and do, and how we say it and do it. Also we can define the “behavioral preferences: as ways of acting and talking that we feel comfortable doing. We all say and do things are a result of certain habit patterns, and people make predictions about us because they come to expect us to behave in particular way. To illustrate this point, just think about some of the predictions we make about other people’s behavior. For instance, when we give a dinner party, we have a tendency to seat our friends according to how we think they will get along......

Words: 3502 - Pages: 15

Premium Essay

Heath and Social Care

...In order to complete this work, you need to read through the information about types of communication and complete the activities. These notes must be handed in with the final work. Once this is completed, you need to move on to the task where you will apply this understanding to a variety of scenarios in health and social care settings. There are three parts to the task. One that represents a pass, one a merit and a distinction. Read the scenarios and instructions carefully. You should also hand in a full set of references with the work showing exactly where you have found your information. There must be at least two written sources i.e. from books and articles. If you use any information from the internet, you should list the full web address NOT the search engine that you may have used. ------------------------------------------------- DIFFERENT TYPES OF COMMUNICATION BEHAVIOUR,THEIR CHARACTERISTICS AND USES There are a variety of ways of behaving when we are communicating with others. The appropriate choice of behaviour is vitally important if we are to communicate effectively.  Here we will explore different types of communication behaviour, their descriptions and characteristics, causes and effects, and lastly, will consider possible uses of these behaviours. Consider 4 different types of behaviour: •     aggressive •     submissive •     avoidance •      assertive Let’s consider each one in turn. Aggressive behaviour offends or isolates......

Words: 1335 - Pages: 6

Free Essay

Character Evaluation of Margaret Tate

...his boss’s coffee on his shirt. Now, why do you think he would be so worried about his boss’s opinion? Could it possibly be because of her personality or how domineering she is at work? In this movie, Sandra Bullock plays an uptight, discipline, assertive, controlling boss at a New York publishing company. Margaret Tate, Sandra’s character, is often referred to as the “witch” from her co-workers. She is an editor for this publishing company where Andrew is her assistant. In this position, we see her frequently use her power of authority to get her way. What kind of personality does this Margaret Tate possess? One could say she was an extravert, but the one trait she does possess mainly is that of conscientiousness. Describing Sandra’s character in this film, you would have to say that she is full of energy, dependable and assertive in her career, well-organized, but one who also displays a controlling personality. Margaret Tate’s personality was one of unrelenting desire for her career. She is passionate at what she does, in control of her life, always maintaining a strict routine day after day and not straying from it. Definitely was not one for spontaneity. Even though her personality is one of confidence, outgoing and assertive, she is not a very sociable or friendly person. Her position of authority and controlling attitude keeps her focus on the job she performs instead of having a personal life. The only time that you see her in this movie being sociable,......

Words: 1005 - Pages: 5

Premium Essay

Effective Communication

...styles taking place. It may be verbal communication, nonverbal, or graphic communication. During the communication cycle or process many miscommunications or interpretations can take place, i.e. anywhere between the sender, the message, the receiver, feedback, the communication channel, context, and noise. It is within this process where the sender encodes an idea or feeling; verbal, nonverbal or graphical and conveys the message via a communication channel to the receiver where he decodes the message and interprets it to his understanding. The recipient understanding of the message would depict whether the message was understood or distorted which will alternatively affect feedback to the sender. Communication depends on our perception, or how we perceive people, their motives, intentions and this is based on their attitudes, experience, culture, beliefs, needs, backgrounds, motivation, and personal characteristics. For instance, the sender filters his ideas or feelings from experiences or his...

Words: 1985 - Pages: 8

Free Essay


...but often at the expense of being able to listen empathetically to others and their ideas and needs. People who are assertive strike a balance where they speak up for themselves, express their opinions or needs in a respectful yet firm manner, and listen when they are being spoken to. Becoming more assertive is one of the most desired communication skills and helpful defense mechanisms most people want to learn, and would benefit in doing so. EXAMPLES of ASSERTIVENESS 1. As we have already stated, respect both yourself and the other person (or people) involved. It all starts here. This is the foundation. Respect of everyone is necessary. 2. Always begin with a disarming statement. Begin with any of the following statements. You may find a few others along the way, but these will always work. Choose any one of these depending on the situation and your personal preference. In some instances, you may use more than one, but usually one will suffice: * Compliment the other person. The compliment must be sincere. Saying “Thank you.” is considered a compliment, but of course is not the only way. Something like, “You really mean a lot to me” or “Thank you for your advice or “Thank you for your opinion” would be some examples of this. * Apologize. Apologize for any part of anything you may have done wrong or apologize that the person took offense to something you have...

Words: 1234 - Pages: 5

Premium Essay

Women in Business

...The business world today is competitive. It's full of fierce, educated, and motivated people. For some people it's tough to rise to the top and for some people it comes much easier. It's not always about hard work! One might ask for a map to the yellow brick road, but few people are ever provided with it. Most people are stuck in an ocean making calculated guesses as to how they can reach land. Which route is the best? How much school is enough? How many certificates of accreditation is enough? How much work experience is enough? All of us ask these questions attempting to navigate our ships in a competitive world were only a few individuals ever get to their targeted career position. How many of those in leadership positions are women? How many of them men? Generally the few who navigate their way to the top have learned to read their maps, but there is a surprising disparity as to who makes it and who doesn't. People in leadership positions face overwhelming challenges to get to their positions. Not surprisingly the ones who make it to the top are predominately men, yet it's even more of a challenge if you're a women. Women are overcoming the challenges of today's glass ceiling effect, and finding success in a business world dominated by men. Let us discuss the challenges that women face in business. Women have made tremendous strides in facing challenges, and have provided tremendous contributions to our society. Slowly over the years women have been chipping away the......

Words: 912 - Pages: 4

Premium Essay

Are You a Good Communicator?

...Are You A Good Communicator? Communication is the process of sharing one’s information to another person or a group of people whether it is one’s thoughts or his or her feelings through spoken words, written words, or body language. Effective communication requires that the transmitted information is received and understood by the receiver in the way it was intended. Interpersonal relationships are important particularly in the health care industry for teamwork and forming positive working relationships between the health care team and their patients. Trust in health care is an important interpersonal skill and the cornerstone of effective doctor-patient relationships. “The need for interpersonal trust relates to the vulnerability associated with being ill. Without trust patients may well not access services at all, let alone disclose all medically relevant information” (Rowe & Calnan, 2006, p4). Trust is also an important interpersonal element in effective healthcare team development. A supportive climate encourages open, honest, and constructive interactions among informal conversations and formal conversations. While a defensive climate leads to competitive or even destructive conflict. According to Dr. Jack Gibb, who was a distinguished psychologist and a consultant for various organizations for five decades, there are six dimensions of behavior. Each dimension has an opposite or polar end. One side of the dimension creates a defensive climate, while the......

Words: 923 - Pages: 4

Free Essay

Paper of Quality

...Developing Your Assertiveness Some people are naturally more assertive than others. If your disposition tends more towards being either passive or aggressive, you need to work on the following skills to develop your assertiveness. Value yourself and your rights: * Understand that your rights, thoughts, feelings, needs and desires are just as important as everyone else's. * But remember they are not more important than anyone else's, either. * Recognise your rights and protect them. * Believe you deserve to be treated with respect and dignity at all times. * Stop apologizing for everything. Identify your needs and wants, and ask for them to be satisfied: * Don't wait for someone to recognize what you need (you might wait forever!) * Understand that to perform to your full potential, your needs must be met. * Find ways to get your needs met without sacrificing others' needs in the process. Acknowledge that people are responsible for their own behaviour: * Don't make the mistake of accepting responsibility for the how people react to your assertive statements (e.g. anger, resentment). You can only control yourself. * As long as you are not violating someone else's needs, then you have the right to say or do what you want. Express negative thoughts and feelings in a healthy and positive manner: * Allow yourself to be angry, but always be respectful. * Do say what's on your mind, but do it in a way that protects the other......

Words: 1108 - Pages: 5