...AND INFORMATION AND DECISION |2 | |ASSESSING KNOWLEDGE AND INFORMATION NEEDS |3 | |INTERNAL AND EXTERNAL SOURCES OF INFORMATION |6 | |RECOMMENDATIONS |7 | |DECISION MAKING PROCESS |9 | |STAKE HOLDERS AND DECISION MAKING PROCESS |9 | |STRATEGIES FOR IMPROVEMENTS |12 | |COMMUNICATION |13 | |THE COMMUNICATION PROCESS |13 | |COMMUNICATION PROCESS WITHIN AN ORGANIZATION |14 | |IMPROVEMENT NEEDS IN COMMUNICATIONS ...
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...Organizational Communication Organizational communication is a process through which organizations forge and shape events. Being a process, organizational communication is best understood by three different approaches: functional, mind-centered, and emerging perspectives. Functional approach asks how messages move within organizations and for what purpose communication works. The meaning-centered approach asks what communication is or if communication is responsible for decision making, organizing, or culture. The emerging perspectives ask if communication is a part or necessary process of social construction. The underlying message is that organizational communication can be explained through these three perspectives and that the organization can be successful in its endeavors if it employs what is argued by the approaches. The afore-mentioned approaches: functional approach, meaning centered approach, and emerging perspectives are vital in solving any company's communication problems. The functional approach describes communication as an intricate organizational process that serves the function of organizing relationship, change, and relationship functions, simply put, what messages do. The way messages move in an organization is understood by describing communication channels, networks, distortion, communication load, and message directions. This theory suggests that communication is responsible for transmitting rules, information, and regulations through the organization...
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...P1 Discuss the range of decisions to be taken for specific purposes for Essex Network Communications Consultancy. Managers make decisions affecting the Essex Network Communication Consultancy (ENCC) daily and communicate those decisions to other organizational members. Some decisions affect a large number of organization members, cost a great deal of money to Carry out, or have a long term effect on the organization. Such significant decisions can have a major impact, not only on the management systems itself, but on the career of the manager who makes them. Other decisions are fairly insignificant, affecting only a small member of organization members, costing little to carry out, and producing only a short term effect on the organization. ENCC range of decisions: Programmed decisions: Programmed decisions are routine and repetitive, and the organization typically develops specific ways to handle them. A programmed decision might involve determining how products will be arranged on the shelves of a supermarket. For this kind of routine, repetitive problem, standard arrangement decisions are typically made according to established management guidelines. Non programmed decisions: Non programmed decisions are typically one shot decisions that are usually less structured than programmed decision. ENCC 5 elements of the decision situation: 1. The Decision Makers 2. Goals to be served 3. Relevant Alternatives 4. Ordering of Alternatives 5. Choice of...
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...C H A PTE R CONSUMER BEHAVIOUR AND TARGET AUDIENCE DECISIONS 3 Chapter Objectives • To understand the consumer decision-making process and how it varies for different types of purchases. • To understand various internal psychological processes, their influence on consumer decision making, and implications for advertising and promotion. • To understand the similarities and differences of target market and target audience. • To understand the various options for making a target audience decision for marketing communication. Marketers Seeking 50-Plus Consumers Nintendo is famous for its video games. DaimlerChrysler features a wide selection of car brands. Tabi is known for its classic women’s clothing. While seemingly unrelated, these brands have recently shared a similar strategy. As these established companies expanded beyond their current customer base, each brand attempted new marketing communication programs containing a more emotional message aimed at the 50-plus demographic. The 50-plus crowd not only is a sizable market, but also is a very lucrative one; they control 55 percent of all discretionary spending in Canada due to their relatively high net worth. And while the brands all looked toward the fifty-plus market, additional segmentation based on an understanding of consumer behaviour revealed subtle differences in their approach. For Nintendo, the saturated youth market proved to be a no-growth avenue. With industry sales hitting the billion-dollar level...
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...success in any industry. If and how these concepts are uniquely applied, organizations can define many different areas of their organizational structure. The Starbucks Corporation has become a well-known globally successful company. In analyzing the application of the organizational behaviors of communication, culture, and decision making, we can determine how these concepts have made this corporation successful. Organizational Communication Communication in the Starbucks organization is exceptionally successful. In order to appear transparent as an organization, provide sound direction of communication, maintain solid channels of communication, and still the rumor-mill; Starbucks has taken immense strides in concentrating on this aspect of its organizational behavior. Although Starbucks goes to no great lengths to define or list their organizational structure (Hawks, Kembell, Kembell, Olsen, & Perry, 2002), Recent changes in the organization define the organization as a matrix structure (Shultz, 2008). These changes in the organization, done to improve the customer experience, helped define the communication directions used by the organization. George and Jones (2005), state that the matrix organizational structure is a very effective way to take full advantage of all communication channels. Whether the organization wishes to label the organizational structure or not, the structure is the pivotal point of success in its organizational communication. The matrix structure, defined...
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...Study Material For M.B.A. Based on Latest Syllabus of MBA prescribed By Maharshi Dayanand University, Rohtak (DDE) 1st Semester (Part-1) By : Expert Faculties Publications SCF-181, HUDA Complex, Near New Telephone Exchange, Rohtak (Haryana) footer Publications SCF-181, HUDA Complex, Near New Telephone Exchange, Rohtak (Haryana) © Reserved No Part of this book can be reproduced, stored in or introduced into a retrieval system or transmitted in any form, or by any means (Electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of the publisher of this book. All possible efforts have been made in the prepration of this book yet for any kind of errors and omissions, the publisher is responsible. In case of any dispute it will be subjected to Rohtak Jurisdiction Only. Price : Rs. 400.00 Published By : ZAD Publications, Rohtak footer “The Zad stars & their family are shining stars on the earth, being blessed by the stars in the sky to celebrate the spirit of success” as I am writing this success story, there is no substitute of hard-work, punctuality and disciplined efforts. It is relatively easy to achieve success, but difficult to maintain it. The best way to achieve the success is to do the ordinary things with extra ordinary enthusiasm. Because of our quality work and the sense of commitment to do something different, the institute is enhancing its number of branches...
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...MGMT 591: LEADERSHIP AND ORGANIZATIONAL BEHAVIOR COURSE PROJECT J.P.MORGAN CASE STUDY (Source: Google Image) Name: Zaheed Diwan Address: 127 Allerton Drive, Schaumburg, Illinois, 60194. Phone: (310) 357 4218 Email: zzdiwan@hotmail.com Instructor: Mae Hicks Jones Outline: Section | Description | Title Page | Leadership and Organizational Behavior in Action – J.P.Morgan case study. | Introduction | An overview of the organization and my role in it. | Problem Statement | How is any problem identified & analyzed, and how effectively are decisions taken, necessary changes communicated & implemented, to avoid any repercussions? | Analysis | Detailed analysis of the problem statement. * Identification & Analysis of a problem * Effective Decision Making * Identifying and Implementing Changes * Communications | Solutions | Identification and critical evaluation of potential workable solutions to the problem. | Reflection | Statement about how this assignment influenced my personal, academic, and professional leadership and managerial development. | References & Literature Review. | Reference to Scholarly reviews during the analysis. | * Overview of the Organization: (Source: Google Images) The Organization that will be the topic of discussion for this project paper is J.P.Morgan Chase & Co. & Co. (India operations are under J.P. Morgan Services India Private ltd). J.P. Morgan Chase & Co. is a leader in...
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...to manage in the field, then pursue a doctorate in communications, and later instruct at the university level--but first things first. My initial desire is to go into the field. My choices, whether be radio, television, cable, or multimedia, grow as fast as the technology in this digital age we live in. To be a successful manager— and this is increasing in the telecommunications field—a proper understanding of how peoples’ attitudes and actions shape their behavior within the organization is a necessity. The following paper will highlight core aspects of organizational behavior, how they connect within the context of organizational behavior—touching on key matters—and how the information from the assessments might apply in my development toward a future career. Additionally, the paper will reflect and highlight the results of the Self-Assessment and how they connect with my experiences in daily life. The paper will follow the order of the assessments in relation to the chapters they pertain to. All quotations from Essentials of Organizational Behavior by Stephen P. Robbins, 7th edition, 2003, will be indicated throughout this paper unless otherwise noted. Many themes involve themselves with organizational behavior. In the context of this course, my view of the central issues encompasses several aspects. Diversity, improving quality and productivity, empowering people, decision making, teamwork and communication are just a small sample of these themes. Increasingly...
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...Course Number (MGT300-5) – The Principles of Management Colorado State University – Global Campus August 26, 2013 Research and Reflection Paper The most fundamentally important ideas in management are leadership, personality, motivation, decision-making and communication. In my experience, a good and effective manager or director is first and foremost a leader. A well-rounded manager or director has a personable personality and can engage and motivate a multitude of different personalities. In my experience, well-rounded managers and directors also have the ability to assess situations and people and make well-supported and smart decisions. Being a leader with a great personality who can motivate and make decisions goes hand in hand with great communication skills. Lastly, a great leader is not only well-rounded in communication, decision making, personality and motivation in the work place, but in every aspect of his or her life. The definition of a leader is “someone who can influence others and who has managerial authority.” (Robbins, Decenzo, Coulter, 2001. P300) First, I feel that a manager must possess the ability to lead. From what I have learned in this class, and experience, the word manager and the word leader are two very different ideas and types of people. A manager is someone who directs people to complete tasks on a day-to-day basis. A leader is someone who not only does that of a manager, but also someone who leads their team to accomplish the...
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...Critical Thinking and Making Intelligent Decisions Critical thinking, simply put, is the ability to think objectively about an idea, with awareness to biases and other distortions to perception, and come to a logical and intelligent decision. The ability to analyze the thinking process and understand how people think, or how one’s own thought process works, is an important factor for thinking critically. Not only is critical thinking an asset in daily life, but also particularly beneficial to the workplace. Analyzing other people’s perceptions in addition to one’s own perception is of utmost importance to a successful business. The benefits to critical thinking far surpass any information acquired by an individual, for without the ability to think objectively about the information; the information is futile. The emphasis on critical thinking can assist the decision-making process by understanding the way in which people assess problems and analyze solutions to those problems. Critical thinking is about learning how to think rather than what to think (Schaferson, 1991). By recognizing the way one’s own thought process influences decision-making, an individual embraces critical thinking. Acknowledgment of personal biases and other forms of distortions to perception are not only important to the decision-making process but to self-awareness by the decision-maker. Subconscious biases are common among most people, but by having empathy for others and viewing the situation from...
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...commitment to a team Can’t be forced T.E. teams must first accomplish Set goals and supporting people / The first step to becoming a successful team is to have a clear understanding of the team’s goals and mission L.T.S. Team leader quality most desirable Honesty L.i.O. Facilitates Self-managed team to perform more effectively Smaller teams and defined objectives Cog Ladder: “polite stage” group approval strong-group identity _______ Low Cogs ladder: transition from 3 stage to 4 stage Attitude change L.T.L.G.B.t.S. sorted out in early stages of team development Membership, purpose, and leadership L.T.L.G.B.t.S. difficult to respond to radical change Reforming L.T.L.G.B.t.S. monitors interpersonal dynamics is process________ Process facilitator W.t.O.i.a.G behaviors helps positive working relationships Gate keeping L.T.S. advantage of working in a team Extends available expertise I.U.C Which is beneficial to teams? Synergy I.U.C unit cohesion is direct result of goals T.D.M.a.C.M group dysfunctional point leading to premature consensus groupthink T.D.M.a.C.M 2 types of conflict: Cognitive and __________ mixed motive L.T.S Disruptive to a team Word machine L.T.S. unit is leaderless work with team to designate leader/ N.D.i.T US military in future operations Coalition N.D.i.T ensures members will protect the interest Mutual trust T.S.a.C. other people are just like me Mirror Image Fallacy T.S.a.C. individuals from a specific group are...
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...between general manager and functional manager. Also discuss the different levels of managers with suitable examples. (12) b) Discuss the contribution of Henry Fayol in the field of Management. (08) Q. 2 What is meant by rational decision making? Explain the steps of rational decision making with a suitable example. (20) Q. 3 a) Define Management By Objective (MBO). Differentiate between Strategic planning, Tactical planning and Operational planning. (2+10) b) Explain the following planning tools: i) Forecasting ii) Benchmarking iii) Scheduling iv) Budgeting (2+2+2+2) Q. 4 a) Define the term “Delegation”. Also describe the seven steps to effective delegation. (3+7) b) Explain the following concepts: i) Centralization ii) Decentralization iii) Authority iv) Span of control v) Span of Control (2+2+2+2+2) Q. 5 a) Define Leadership. Differentiate between Leader and Manager. (2+8) b) Discuss the following approaches to leadership in detail: i) Bass’s theory of transformational leadership ii) Contingency approach to leadership (5+5) Guidelines FOR ASSIGNMENT # 1 The student should look upon the assignments as a test of knowledge, management skills, and communication...
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... | |Week 3 | | | | | | | |Criterion |Unsatisfactory |Satisfactory |Exceptional |Score | | Knowledge of Course Concepts (60%) 6 5.8 | |Describe How Personal, Cultural, and|Demonstrates a level of |Demonstrates a level of |Demonstrates a level of knowledge | | |Organizational Values Impact Ethical|knowledge that is below the |knowledge that meets the |that meets or exceeds the requirement| | |Decision Making |requirement |requirement |and is well supported | | | | | |You did a fine job addressing the | | | | | |Personal, cultural and organizational| | | | | |values such as Facts, Diversity of | | | ...
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...Definition: 1. Motivation is defined as the process that initiates, guides and maintains goal-oriented behaviors. Motivation is a term that refers to a process that elicits, controls, and sustains certain behaviors. Motivational Techniques: 1. Negative motivational forces: Some managers believe that they can achieve results from their teams by shouting and swearing at them or by threatening them with disciplinary action. 2. Positive motivational forces: • Offering rewards and incentives – bear in mind that rewards must be deserved and recognition should be given only to those who have earned it. • Encouraging healthy competition – this can be advantageous but can also be detrimental when pitting staff against each other. 3. Positive Imagery: Posting motivational themes and messages, in the form of slogans or quotes, can help to positively empower a team. 4. Team-building activities: Improving team relationships can result in increased productivity and morale, and can lead to a much happier and healthier working environment. 5. Training: People can be skilled to become more motivated by showing them how to deconstruct tasks and challenges. Demonstrating to them how to cope in the workplace can lead directly to improved motivation. 6. Enhanced communication: Communication does not only mean talking to your team but also listening to them. It is important to ensure their understanding of company objectives...
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...leader’s influence either unnecessary or redundant in that they replace a leader’s influence. • Question 3 According to the path-goal leadership theory, a manager is showing a participative leadership style when he/she __________. • Question 4 According to __________ approaches, individual behavior is constructed in context, as people act and interact in situations. • Question 5 Meindl referred to the phenomenon whereby people attribute almost magical qualities to leadership as _____________. • Question 6 The __________ that are driving organizations of all types and sizes can be found in organization-environment relationships, the organizational life cycle, and the political nature of organizations. • Question 7 The decision to construct a new overseas plant can be considered to be a(n) __________. • Question 8 Which of the following, refers to altruistic love? • Question 9 __________ is intentional and occurs as a result of specific efforts by a change agent. • Question 10 Another name for incremental change is __________. • Question 11 To begin understanding an organization’s culture, it is often easiest to start with __________. • Question 12 To many researchers and managers, shared common values lie at the heart of organizational __________. • Question 13 The issues concerned with __________ are tasks to be accomplished, methods used to achieve the goals, and methods of coping with success and failure....
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