...Regency Hotel Case Study The Regency Hotel is a beautiful five star hotel that is located in Bangkok. This hotel was established by a local group of investors and was operated by a Thai general manger at the beginning. This Regency Hotel was one of the country’s most prestigious hotels. The employee count for the hotel was around 700 and the moral of the employees was very high. They hotel offered very good employee benefits, above average salaries, plus job security. They also included a great yearend bonus that was not based on the hotels overall performance. After some time the hotel was sold to a very large American hotel chain, after finding out the general manager decided it was time to take an early retirement because of the change of the ownership. For the most part the American company kept all of the Regency’s employees and only did minor transfers of positions. The new general manger was named John Becker, he was an American manager with 10 years of experience in the industry. The decision to choose Becker was easy due to his success in integrating pervious hotels in the past. Becker strongly believed in empowerment, which is a certain degree of autonomy and responsibility for the decision-making regarding the hotels tasks. Becker expects his employees to really go the extra mile. Becker expected the employees to be guest-oriented at all times to drive up the customer service. Becker had a lot of success in his previous positions from empowerment, and found...
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...------------------------------------------------- Case Assignment 2 The Regency November 7, 2015 Michelle Archibald HRES 1101 November 7, 2015 Michelle Archibald HRES 1101 Case Assignment #2 One of Bangkok Thailand’s most prestigious hotels, The Regency, was established 15 years ago and was operated by a Thai General manager for the entire time. The hotel was sold to a large American hotel chain. When this was announced the current General Manger of the hotel decided to retire early leaving an open position which was filled by an American named John Becker. John Becker believed in the empowerment of employees. He believed that all employees should be empowered to make decisions to the best of their ability to ensure the satisfaction of their guests needs. He was very successful running hotels in America this way, and expected The Regency to be just as successful. This is not however how the hotel was run by the previous management. After Becker introduced this new policy to the hotel, the management seemed to have a mixed reaction to these changes, though no one protested it. Becker also asked that the employees and managers not come to him for minor problems, and to try and resolve them on their own. This request proved to be more difficult for the staff than Becker anticipated, for they found it hard to distinguish a minor problem from a major one. Becker began to get frustrated with the staff and the amount of times they would come to him with problems. ...
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...Garvin’s article How Google Sold Its Engineers on Management describes Google’s unique approach to management. Google prides itself with having the best, most highly satisfied employees in the industry. A majority of its employees are engineers that prefer spending time creating and building, which makes it difficult for management to exist. Many of Google’s employees are also highly independent and do not like being micromanaged. Garvin (2013) described a 2002 experiment where Google made their organization flat, eliminating engineering managers, the company realized that managers do more than just manage projects. Managers contributed to the company, “by communicating strategy, helping employees prioritize projects, facilitating collaboration, supporting career development, and ensuring that processes and systems aligned with company goals” (Garvin, 2013, para. 2). Google then created a people operations department in charge of performance reviews and creating the Google company survey. The people analytics group was created one year later which set out to collect data and in an evidence-based manor to solve problems in the organization. Having been data-driven in every other department in their company, Google wanted their human resources department to use the same approach. To contribute to the data-driven change, Project Oxygen was born. Project Oxygen set out to prove that managers don’t matter, in order to find that mangers do matter. People analytics examined the Google...
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...planning, organizing, leading, and controlling. In this paper, I will discuss each function while providing an explanation of how each function relates to the organization for which I am employed by. Currently, I am working as a hairstylist for a large and well known hair salon chain retailer. I have been in the cosmetology industry for over five years and have worked for this particular salon for a year. This hair salon chain retailer has stores all across the country and the majority of which are franchised. As part of the franchise there are some guidelines and expectations every salon is required to uphold and maintain, but there is also some discretion franchisees and managers can use in the running and operation of their salons. The franchise owners that I work for have acquired over twenty salons in the last five years and continue to grow the number of salons they own each year. With every salon that they purchase they are responsible for staffing and employing more hairstylists and managers. The first function of management I will discuss is planning. Management uses planning to deliver strategic value (Bateman & Snell, 2009). Unfortunately, there is a lot of turnover in the cosmetology industry and the salon that I work for has experienced first hand an almost complete staff turnover. In the past six months the salon has changed store mangers three times, while also virtually changing the entire staff. The problems that are occurring within the salon that I work...
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...focused on moving the organization toward its ideal future, motivating them to overcome whatever obstacles lie in the way” ( Bateman,1). Managers are people who tell their employees what to do because they were told to do so by their managers. Managers are paid to do tell others what to do and how to do things. Managers have their position because of their degree or because they showed the interest in knowing how to manage a department or the organization. Where leaders are people who motivate others to do better and follow the leader’s moves in order to do better. Leaders have a great and unique personality that people love and that is what makes other people follow them and respect them. Manager’s roles: • Supervise and manage the overall performance of staff in the department • Analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity. • Achieve business and organization goals, visions and objectives. • Involved in employee selection, career development, succession planning and periodic training. • Working out compensations and rewards. • Identifying problems, creating choices and providing alternatives courses of actions. Mangers need to have interpersonal relationship skills, which mean that managers need to listen to the employees on what they have to say. They need to respect personal values, opinions...
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...Erica Walker Jack Welch Dr. Kim 6 February 2014 Jack Welch: Icon of Leadership Jack Welch has been named the “Manger of the Century” and has made innovative changes to management practices. He was born as John Francis Jr. on November 19, 1935 in Salem, Massachusetts. He attended Salem High School and then after graduating went to the University of Massachusetts. At the University of Massachusetts, Jack Welch received Bachelor of Science degree in chemical engineering. After getting his bachelor degree he went to the University of Illinois and received his Masters and Doctorate. Jack Welch became a member of General Electrics in 1960. While working at GE, Jack Welch made a significant impact, but his start at GE was shaky. Jack Welch after being at GE for a year was going to leave. He felt under appreciated and the paid was not enough. An executive thought Jack would be important aspect of GE future and convinced him to stay. The executive was right about Jack. In 1972 he was announced vice president of GE. Then five years later Jack Welch rose to senior vice president and in 1981 he took the proclaimed title of CEO of General Electrics. Jack Welch has increased value of General Electrics from $13 billion to several hundred billion. He was able to have such success because of management practices. His lessons that he created on how to run a success business has influence many. Some key lessons taken from Jack Welch especially from his video “Jack Welch: Icon of...
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...to find and get an entry level of management. | My two year goal is to improve my manger skills and get a position as an assistant manager. | My five year goal is to obtain a manger position. | EMPLOYERS | Employer of Choice for Five-year Goal | Employer of Choice for Two-year Goal | Employer of Choice for Five-year Goal | Name, location(s), contact information | Wal-MartChardon, OHStore Manager: Jessica(440)286-2250 | KeyBankMadison, OH(440)721-6000 | ProgressiveMayfield Heights, OH(440)252-0991 | Products and/or services | Retail | Bank | Car Insurance | Number of employees | 40+ | 10-15 | 50+ | Annual sales/profits/growth for the past year | Annual sales/profits/growth for the past year for this store is unclear; do to the fact they are part of a big corporation. | Annual sales/profits/ growth for the past year for this store is unclear; do to the fact they are part of a big corporation. | Annual sales/ profits/ growth for the past year for this store is unclear; do to the fact they are part of a big corporation. | Potential for growth of the firm and the industry as a whole | Wal-mart is one of the largest and leader of the retail chain in the USA | As one of the big corporations they have had increased industry growth over the last two years. | One of the best insurance agencies in this area with growth. | Major competitors | Costco Wholesale Corporation, Dollar General Corporation, Dollar Tree, Inc., Kohl's Corporation, Macy's...
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...According to the article, “Who is ‘the middle manger’?” by Harding, Lee, and Ford (2014), the definition of middle management is very clear and consistent in many literature. However, there are insufficient literatures on middle management roles and identities. In order to understand identity of middle management, the researchers setup three scenes to identify middle manager by the analysis of the participants’ behaviour. As a result, the performance of middle managers is complex and contradictory. The controversial role of middle managers Middle management is the intermediate management in organisational hierarchies, are responsible for implementing the executive management’s policies and plans and above the lower levels of junior staff (Uyterhoeven, 1972). Although there is a coincident definition of middle management, the controversial performance of middle management has been discussed in many literatures. Following the definition of middle management, middle managers should have skills that receive strategic plan from top manager and deploy it successfully by control over junior staff (Harding et al., 2014). However, they have not been considered part of the strategy process (Floyd & Wooldridge, 1992). They just like ‘a passive linking pin’, doubtfully carry out the instructions of the top managers and fully implement throughout the organisation (Rouleau & Balogun, 2007). The prescriptive responsibilities of middle mangers are considered a kind of top-down strategic management...
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...technology is constantly changing and advancing, at a speed that is increasing exponentially. These advancements bring about changes in the field itself that are generally positive in the sense that tasks become easier allow for more time efficiency, but it is nearly impossible to keep up. Sport management is a field that has evolved to become fairly dependent on technology. In order to gain a better understanding on what it takes to become a successful sport manager we can study the technology involved in the field by answering the question of how exactly has the rapid advancement in technology changed the world of sport management and the way sport managers operate. One of, if not the most fundamental aspect of any business or organisation is communication. Whether it be communication between co-workers, other organisations, or customers, effective communication is vital to success. In a short as time as the last decade the way people communicate has changed vastly due to technological advances and are expected to continue to change. The advancement yielding the most profound effects on how people communicate is the invention of the internet, and with it electronic mail (e-mail) and instant MANAGING TECHNOLOGY 3 messaging (IM). E-mail has more or less...
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...Contents 1. Introduction 2 1.1 Purpose 2 1.2 Structure 2 1.3 Background 2 2. Internal and external factors impacting The Galley 2 2.1 SWOT analysis 2 2.2 Pest analysis 2 3. Nature of Change undergone by Lunchbox UK ltd 3 4. Employee reactions to the current change 3 5. Recommendation 4 6. Conclusion 5 7. References 6 8. Bibliography 6 9. Appendices 6 1. Introduction 1.1 Purpose The purpose of the report is to analysis the key change issues arising in Galley cafeteria and to suggest them appropriate recommendations. 1.2 Structure This report is divided into four sections. First section of the report will demonstrate the impact of internal and external factor on Galley. To describe this Swot and pest analysis were done. Second section of report will address the undergone change in cafeteria. By using theoretical evidence this section will give brief of emergent and planned change further it will also analysis change is incremental or transformational? Third section will illustrate the reaction of employee towards change which will explain by using coping cycle. Final section of the report will address the key element of the report which is recommendations. With the help of Kirkpatrick change model this report will give some useful recommendation. 1.3 Background Initially The Galley cafeteria was canteen style restaurant, however, due to international completion and other reasons it was sold to commercial catering company –...
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...STRATEGIC MANAGEMENT ACCOUNTING UNIT – I MANAGEMENT ACCOUNTING – SCOPE- STRATEGIC IMPORTANCE – NATURE AND CHARACTERISTICS OF MANAGEMENT CONTROL SYSTEM “The accounting people are expected to do things that are much more strategic and much more forward looking than they have been expected to do in the past”. INTRODUCTION1 Mission of Disney – “To offer quality entertainment that people seek out”. The Walt Disney Company has long been widely admired as visionary and well-managed company. But how does Disney continually make the right calls in terms of investment capital, providing new attractions that appeal to its audience while earning a superior return for its shareholders? The company evaluated its existing business and new initiatives based on their ability to contribute to Disney’s long term cash flow and earnings growth, and to provide returns that exceed Disney’s cost of capital. Through strategic planning, sound decision making, and creative and disciplined management, the Walt Disney Company promises to continue providing quality entertainment to its customers and attractive financial returns to its investors for decades to come. Many different kinds of organisations affect our daily lives. Manufacturers, retailers, service industry firms, agribusiness companies, non-profit organisations and government agencies provide us with a vast array (range/collection) of goods and services. All these organisations have two things in common. First...
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...Chapter 1 Overview of the 21st century workplace - Organizations must adapt to rapidly changing society > like in 2003 there was so wireless but now its changing now most of the business rely on wireless communication - Economy is global and driven by innovation and technology > you need new original ideas (innovative) High performing companies gain extraordinary results from people working for them Interdependent, knowledge based > Depend on each other as a part of organization Study question 1 what are the challenges of working in the new economy > intellcutual capital people are the ultimate foundations of orgzanitional performances intellcutual capital is the collective brain power or shared knowledge of a workforce that can be used to create value A knowledge worker adds to Globalization . National boundaries of world business have largely dissappeared . globalizations is the worldwide interdependence of resource flows,product markets and business competition that characterisitv that characterize the new company Technology . Continuing transformation of the modern workplace throughout > the internet (having social network websites to market product) > worldwide web (exchange of stocks) > computers > information technology .Increasing demand for the knowledge workers with the skills to fully utilize technology Diversity: >workforce diversity reflects differences with respect to gender , age, race, ethnicity, religion,sexual orientation...
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...(Longest, 422). Strategizing is the basic concept which initializes the different theories that motivates and communicates in the field of health care systems. There are different types of concepts, theories, and leadership motivation that help the organization to stay intact within a working environment. “Planning, in general, is defined as anticipating the future, assessing present information about the organizational direction, programs, and resource deployment” (Longest 424). It is important to focus on planning in any system because it will help with the establishment of important concepts in the future. One such system that follows this pattern is the HSO system, these concepts follow through the other functions in HSO. For example functions such as organizing, staffing, directing, controlling and decision making only comes after the planning process moves ahead. Planning is a very important part of management because it saves money and also helps the system to plan ahead in the future. The initial foundation helps build a strong future, because if in the present the management system tends to plan the goal for the future than the results would be much better than, without any planning. There are two different type of planning which occurs at distinctive level. To begin with the first one is strategic planning is...
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...The purpose of this paper is to discuss how managers lead diverse employees in a global environment and what makes this company so unique. Effective management of diversity is not only employing diverse employees, but learning to appreciate, respect and respond to the needs, value, and beliefs of diverse employee and provide a positive work environment. Therefore, we will analyze the general environment and task forces that affect the diversity, as well as the challenges faced by Starbuck managers when managing diverse employees. Besides, the impact of diversity on the company performance will be subject of analysis through a value driven perspective. Lastly, we will identify some of the best practices for effectively managing diversity and propose some recommendations. Introduction One of the greatest challenges for managers today is managing the increase of diversity in the workplace. Diversity is defined as” dissimilarities or differences among people due to age, gender, race, ethically, religion, sexual orientation, education any characteristic that are used to distinguish between people. According to the Thompson (2005), organization who limits the kinds of people they are willing to hire, are limiting also the talent pool from joining the company. Consequently, this discrimination limits the productivity of the organization and predications for growth and survival. The most important thing managers can do to promote better work environment is to treat people fairly...
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...Introduction All the management concepts discussed in the paper apply to Apple too, as it is a multinational giant which has been successful over the past years. There is a common misconception that leadership is always better than managerial process; as matter of fact this statement does not hold any credibility. In reality leadership is actually an added component/ feature of any business and it is not considered as an essential part (Richardson, 2007). If the managerial structure of any company or business is sound then the company can survive on its own, earn profits and even follow the path of growth. But without proper management even the strongest of leaderships can falter and even fail in the process of achieving the set goals and fulfilling the vision. Thus leadership in an organization is an asset whilst management is an essential component. Although, the concept of leadership and management are different from each other, both of the terms are often used interchangeably. The characteristics of both the concepts are quite same as each other similarly; both the concepts are used for similar purposes. The difference between management and leadership can be defined as: Leadership provides new vision or direction to a group of people (followers) and this group generally follows the leader; who acts as a spear head in moving towards the new direction. Management is the process of monitoring and controlling any resources according to already established values...
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