...How to Communicate Effectively BCOM/275 Business Communications and Critical Thinking 19 March 2012 Brian W. Robinson Introduction With regards to demonstrative communication, there is no one specific definition or context as to which this term can be described. Demonstrative communication is a form of communication that takes the form of descriptive facial expressions, body language and dress, to name a few. If a person is very animated they may make you laugh and you may pay very little attention to the point or story they are trying to get across. Effective versus Ineffective Communication With Communication you will use all types of communication in a single sentence. There are your verbal tones, the way you present yourself, the placement of your hands when talking. Do you move your hands around a lot making the listener take cover or, do you keep them in your pocket? These are again, just a few examples of communication. This will ultimately affect the listener subconsciously and consciously and how they take you and your view. People who tell a children’s story are usually, not always, very animated so they can entertain and act out the story they are telling to the children. This is a type of communication that is audience specific. If you are in front of your boss this should not happen, the story should not happen unless asked. Your coworkers might enjoy it but, they might also not take you seriously on another issue. This type of communication...
Words: 855 - Pages: 4
...Do you know how to communicate effectively with different communication styles? AB221: Customer Service “The Impact of Communication Styles on Customer Services” When we think of communication styles through customer service what immediately comes to mind is spoken words (tone or language), body language (cross arms or stance), engagement and professionalism. But that’s not all that communication styles entail. Customer Service is built on a foundation of communication, acknowledgment and response. (Everson 2007) It’s important to understand how to deliver effective customer service to internal and external customers. Though do we really understand the communication styles that we relate to more effectively, is the question. There are three basic communication styles that a customer service or consumer might fall into, they are the following; (Gibson 2008/2012) Aggressive- poor listener, sarcastic, know it all and loud. Passive- hesitant, allows others to make decision for self, self-effacing and low tone. Assertive- active listener, confident, fair/just and attentive. Once we have been able to identify the category we fall into, we also can learn to adapt to the other communication styles. This will allow for us to understand on how to be more assertive on handling the flow of communication, whether it’s via the phone, in person, through email or mail. Remember our goal at the end is to provide a perfect product, providing friendly and delivering effective resolution...
Words: 731 - Pages: 3
...put, descriptive research is all about describing people who take part in the study. There are three ways a researcher can go about doing a descriptive research project, and they are: ( Cooper, D. R., & Schindler, P. S. (2014). There are three ways a researcher can go about doing a descriptive research project, and they are: * Observational, defined as a method of viewing and recording the participants * Case study, defined as an in-depth study of an individual or group of individuals * Survey, defined as a brief interview or discussion with an individual about a specific topic Objective of the Survey The method that was use for this research was the survey method and is to show why good communication is important and how it affects not only the employees but also the patients of this institution. Since good communication helps patients/clients and employees feel at ease, it’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to undergo and about what the future holds for them. Many organizations suffer from poor communication which has been shown to effect employees and their work efforts. We look to explore this in detail for Piedmont employees and provide a viable recommendation to assist improving and building a culture of open and honest communication. (Why communication is important.) Corporate communication Corporate communication is a management function or department...
Words: 2482 - Pages: 10
...today’s society. No matter how one feels about communication it is the key for successful personal and professional relationships. There are many individuals that just don’t know how to communicate effectively. It could be from shyness, social or interpersonal skills. Whatever the case they are unable to communicate effectively. Communication is not a skill that is learned it is an art. Either you have it or you don’t. Either you are comfortable in conveying your message in a clear and concise manner, your listening skills are effective, you are able to use nonverbal and verbal communication skills as well being comfortable in presenting information. Not everyone knows how to communicate in a manner that is effective. Many non-communicators play the guessing game. They won’t say what the message is that they are trying to convey or they say half of the message. People are not mind readers. If you don’t communicate the message in its entirety then how can you expect an individual to understand exactly what is being conveyed. Communication is an Art My first thought is what is the process of effective communication? Communication is the process of sharing thoughts, ideas, or emotions with another individual. In order to communicate effectively you must possess some of the following skills: attention, attitude, and feedback. It is important that a sender pays attention to what a person is trying to communicate and use the best words as well...
Words: 1842 - Pages: 8
...methods of communication to communicate effectively with the employees. Verbal communication is used widely within an organisation so that they can effectively carry out the task that has been set out to do. There are many different ways a manager can communicate non verbally with his employees. Examples may be his body language and his written communication with his employees. Effective team work ensures that an organisation can carry out tasks far faster that if they were doing it on their own. There are many different ways an organisation can communicate internally and by doing this correct information can be communicated to employees far faster. Table of Contents Introduction 4 1.1 Verbal Communication 5 1.2 Non Verbal Communication 5 1.2.1 Body Language 5 2.1 Effective Team Work 5 2.1.1 Forming 6 2.1.2 Storming 6 2.1.3 Norming 6 2.1.4 Performing 6 2.2 Advantages of Working in a Team 7 3.1 Introduction to Internal Communication 7 3.2 Internal Communication 7 Section 2 8 1.1 Report Writing 8 Conclusion 9 Reference: 10 Introduction In Richard Pettinger’s ‘Mastering Management’ he states that ‘good communication underline effective relations and enhance the general quality of work life.’ (Pettinger 2001 p36) And because of this it is vital an organisation is able to communicate effectively as a team. Due to this being such a big thing organisations spend hundreds of pounds on training employees to communicate effectively (Johnson2015). If an organisation...
Words: 1744 - Pages: 7
...CGD 218 Week 1 DQ 1 Using Visuals to Communicate Purchase here http://chosecourses.com/CGD%20218/cgd-218-week-1-dq-1-using-visuals-to-communicate Description This work of CGD 218 Week 1 DQ 1 contains: Using Visuals to Communicate Regardless of where you work or what your career is, learning how to communicate effectively and professionally is important if you want to succeed. Further, learning how to successfully utilize visual media in your communication can dramatically enhance the effectiveness of your message. As you will learn, preparing and packaging visual communication is critical to the success of the message being delivered! Take a moment to read the instructions for your final project in Week 5. Throughout the next five weeks, you will work on preparing a message of your choice, through the use of effective visual strategies. For this discussion, identify at least one specific message that you might communicate in the workplace CGD 218 Week 1 DQ 1 Using Visuals to Communicate Purchase here http://chosecourses.com/CGD%20218/cgd-218-week-1-dq-1-using-visuals-to-communicate Description This work of CGD 218 Week 1 DQ 1 contains: Using Visuals to Communicate Regardless of where you work or what your career is, learning how to communicate effectively and professionally is important if you want to succeed. Further, learning how to successfully utilize visual media in your communication can dramatically...
Words: 1092 - Pages: 5
...relationships. One has to be able to properly exhibit the ability to proficiently communicate and thus making them an effective communicator. Effective communication enables us to solve problems, understand others needs, build trust and respect which then can lead to a productive work environment. Now there are many skills needed to become an effective communicator, listening, nonverbal communication, and stress management to name a few. While all of these are important, there is one that is a much-needed skill to be able to properly exhibit the other skills and become a great communicator; and that is emotional intelligence also known as emotional awareness. Emotions play an integral role in the way we communicate and make decisions. If you cannot understand other people’s feelings or let alone understand your own feelings, you are in an uphill battle trying to communicate with others. No matter how skilled you are at listening, or communicating nonverbally, you will not be effective without emotional intelligence. So what is emotional intelligence exactly? Emotional intelligence is the ability to recognize your emotions, understand what those particular emotions are telling you, and also realize how your emotions affect people around you. Emotional intelligence also involves your perception of others, when you can understand how others feel this allows you to manage your relationship with them more effectively. “In today’s competitive corporate environment, gaining a competitive...
Words: 1353 - Pages: 6
...Communication and Collaboration Strategy Paper Can people with different learning styles and personalities effectively communicate and collaborate on various tasks and assignments? The way that a person learns new skills and abilities depends on his or her learning style and personality. Identifying one’s learning style is important so he or she can expand his or her learning knowledge base and identify his or her strengths and weaknesses. An individuals’ unique learning style relates to how an individual learns and processes the information he or she is given, and dictates how he or she studies and works within a group. The results from the learning pathways assessment revealed that my learning style is intrapersonal and musical. The skills and abilities related to the learning style of intrapersonal and musical are the ability to understand my own thoughts and behaviors, and the ability to think and reason on higher levels. Additionally with the learning style of musical I possess the ability to understand and develop meanings of sounds and patterns. Each learning style people develop have different attributes used to develop better understanding of the world around them. For example, another learning style an individual can possess is logical-mathematical intelligence. An individual with logical-mathematical intelligence has the skills and abilities to solve problems and possess logical reasoning skills (Carter, Bishop, & Kravits, 2007). Moreover, people who possess the...
Words: 780 - Pages: 4
...“the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” We use communication on a daily basis whether it is at home, school, work, etc. Effective communication will be determined by how well the sender relays their message to the receiver. In health care effective communication is a vital part of the day to day operations. Failure to communicate effectively in health care can ultimately effect a patient’s well-being and compliance to treatment. The responsibility of effective communication lies with both the sender (provider) and receiver (patient). Effective Communication How does effective communication incorporate the basic elements of communication? Effective communication is achieved by utilizing five basic elements: the sender, message, receiver, medium and feedback. The sender’s responsibility is to effectively communicate the message to the receiver. The sender will choose the means to present the message that he/she feels is effective and appropriate. Finally, the sender should be prepared to receive any questions or concerns the receiver may have. How do the basic elements of effective communication differ from the basic rules of health care communication? According to Chapter 1, “Health communication is shaped by many influences including personal goals, skills, cultural orientation, situational factors, and consideration of other people’s...
Words: 720 - Pages: 3
...Importance of Communication Skills in Personal and Professional LifeIntroductionCommunication is simply the act of transferring information from one place to another, whether this be vocally (using voice) written (using printed or digital media such as books, magazines, websites or emails) visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures or tone and pitch of voice). How well this information can be transmitted and received is a measure of how good our communication skills are.Most humans communicate from the moment of birth. Listening, an important part of the communication process, may begin to occur in the womb, according to some studies. Communication is essential to establishing relationships with family, friends and community members. Communication is essential to the process of obtaining and keeping employment; and is the mainstay of politics and diplomacy. Developing your communication skills can help all aspects of your life, from your professional life to social gatherings and everything in between. The ability to be able to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.Observers are able to judge the speaker’s characteristics and evaluate his capabilities through communication. For example in a job interview, questions are being asked to assess the interviewee...
Words: 2151 - Pages: 9
...Business 100 | August 02, 2014 | | | | | | Miscommunication can lead to trouble in the workplace. Management and employees must work together to effectively communicate with one another. Employees also need to be able to communicate well with their customers. There are many elements that foster effective communication in business. It is extremely important for employees to communicate well with each other, along with their managers. If employees cannot work well with each other it makes it hard to get their jobs done. If employees do have trouble working together they need to be able to talk about it with their managers. Each person should learn to listen to one another and respond without being judgmental. While problems between employees can lead to terminations, most people need their jobs, it is a good idea to learn to use good communication skills. When working firsthand with customers it is a must for employees to have good communication skills. They need to learn about good customer service. This can be especially important when you are facing an angry customer. You certainly cannot argue back with the customer no matter how they are acting. Lets say you are a waitress and you take your table their food. The cook in the kitchen got the order wrong and the customer is very unhappy. Even though you did nothing wrong you are still the one being fussed at. All you...
Words: 427 - Pages: 2
...It is always important to communicate effectively. We need to know how to communicate effectively so we can get our point across and understand what others are trying to say to us. Being that we are part of an online classroom community there are no non-verbal cues to help us to see what is meant by what someone is saying. We can’t see that they are being sarcastic for example. It’s hard to tell tone in the typed word. So, we need to know how to communicate effectively so that we understand what others are trying to tell us and also so that others understand us. Through effective communication we can show what we know or have learned from the readings. Although we are all reading the same material, we all may come away with a little different understanding of what we have read. We are all coming from different backgrounds so we all see things a little differently. This is where the discussion forums come in. Through effective communication we can help our fellow graduate students and be helped by them to get a better understanding of what we should come away with from the reading materials Oral and written communication are a direct reflection of your intellectual ability and academic proficiency. Formal and informal means of communication require structure and organization. Establishing and developing effective communication is important in order to be heard and change your environment according to your own thoughts. No one will guess what you want...
Words: 557 - Pages: 3
...Communication is the process of exchanging messages, which are either verbally and nonverbally. In order to communicate there must be a sender. The sender is the person who sends the message. The sender encodes the message for the recipient to interpret and receive. The message is the key idea that the sender is trying to communicate. The recipient is the person who is receiving the message. This individual has to decode the message in which they interpret or make out what the sender is trying to communicate to them. Verbal communication consists of the words a sender chooses to use for their message. An effective verbal message should be brief and organized. If a sender is rambling or unorganized it will be difficult for the receiver to understand the message. A verbal communicator has to have the right tone and establish credibility in the beginning. An individual must give and receive feedback. When verbally communicating you have to speak objectively, clear, and consistently. Nonverbal communications is shown through feelings, emotions, attitudes, body movements, gestures, eye contact and more. For example, a person may communicate with people through facial expressions. An individual face expression can help a receiver to understand the tone of the conversation. A person’s face is a huge displayer of emotions. The eyes tell a lot about emotions as well. Posture can also tell a receiver how a sender is feeling. Feelings, emotions, attitude and more are displayed nonverbally through body...
Words: 1543 - Pages: 7
...Nursing Expertise Reflection Paper Communication is essential for survival. As humans we learn to communicate the moment we are born. Babies rely on their caretakers to interpret their non -verbal communication to provide them with comfort, food, and relief from pain. According to Merriam- Webster.com (2013), communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. Communication is not only reserved for humans but animals, plants, insects, and just about every living thing on planet Earth has some form of communication. In person to person interactions it is not enough to communicate with words. We must know how to effectively communicate. Without this you may as well not communicated at all. Poor communication can lead to many problems and stress that could have been prevented. Effective communication can improve personal and professional relationships. It can help resolve differences and create a caring flourishing environment. Just as poor communication can cause conflict, resentment, and even damage personal and professional relationships. Developing effective communication skills take time and a conscious effort to listen, slow down, and manage stress in the moment. Self-awareness of personal feelings and emotions is also essential in developing these skills. The ability to improve communication skills allows for positive interactions with peers, loved ones, and as...
Words: 752 - Pages: 4
...the future. Generally how your parents act is how a child turns out when they grow up. How they communicate with you and other family members teaches you, how you should talk with others. Though this paper, I’m going to discuss a little bit about my family background, the impact growing up has impacted my current experiences and how my therapeutic communication skills has been influenced as well by my childhood. To begin, I grew up in a five family house. Both my parents worked full time, with my mom worked third shift and my dad worked first shift. My parents gave us everything we ever needed and they always encouraged us to do our best. We learned at an early age how to feed ourselves and basically take care of ourselves. We never really had time together as a family to communicate or just enjoy each other’s company. Since I grew up in a family that was never together, I feel like this impacted my current experiences greatly. First off, I always make sure my family has...
Words: 650 - Pages: 3
