Premium Essay

How to Improve Teaching Quality

In: English and Literature

Submitted By MILLET
Words 7432
Pages 30
Quality Management Journal, 6(2), 9-21 (1999).
HOW TO IMPROVE TEACHING QUALITY
Richard M. Felder
Department of Chemical Engineering
North Carolina State University
Rebecca Brent
College of Engineering
North Carolina State University
An announcement goes out to the faculty that from now on the university will operate as a total quality management campus. All academic, business, and service functions will be assessed regularly, and quality teams will plan ways to improve them. A campus quality director and a steering team are named, with the director reporting to the Provost. All university departments appoint quality coordinators, who attend a one-day workshop on quality management principles and return to their departments to facilitate faculty and/or staff meetings at which quality improvement is discussed.
Many faculty members are irate. They argue that TQM was developed by and for industry to improve profits, industry and the university are totally different, and talking of students as "customers" is offensive and makes no sense. They make it clear that they will have nothing to do with this scheme and will view any attempt to compel them to participate as a violation of their academic freedom.
What happens then is…practically nothing. Some changes are made in business and service departments, some curricula are revised, and a few instructors make changes in what they do in their classrooms but most go on teaching the way they have always taught. After two or three years the steering committee writes its final report declaring the program an unqualified success and disbands, and life goes on.
Higher education discovered total quality management in the 1980s and quickly became enamored of it. Books like TQM for Professors and Students (Bateman and Roberts 1992) and Total Quality Management in Higher Education (Sherr and Teeter 1991) declared that TQM…...

Similar Documents

Premium Essay

How to Improve Systems

...or Unsatisfactory A7: Comprehensive Examination 25% ***STUDENTS MUST SUCCESSFULLY COMPLETE ALL LABS AND PASS THE LAB COMPONENT AND CLINICAL AND CLASSROOM COMPONENTS IN ORDER TO PASS THE COURSE*** Assignment #1: Group Presentation: CRNBC Professional Standards in Action SIX assigned groups will select/be assigned one of the following CRNBC Professional Standards to present to the class as a group presentation: 1. Responsibility and Accountability 2. Specialized Body of Knowledge 3. Competent Application of Knowledge 4. Code of Ethics 5. Provision of Service in the Public Interest 6. Self-regulation The 20 minute presentation is to include a description and explanation of the Professional Standard, how the standard is met in practice (provide concrete examples), possible barriers that nurses may experience in trying to meet the standard, what are the implications for not meeting the standard and solutions to help best meet the standard. Groups will be required to provide a one page summary sheet to distribute to students and the instructor at the start of the presentation session with appropriate referencing. Students are expected to review and provide constructive feedback to the presenting group – this feedback will comprise a percentage of the mark. Groups will be provided with a summary of comments from their peers in order to protect the anonymity of the feedback. Group members will also evaluate each other, providing feedback......

Words: 5452 - Pages: 22

Premium Essay

How to Improve Parenting Skills

...How to improve parenting skills Do you think parenting skills will destroy a child’s life? Yes, the young generation of the day are always getting in trouble from day to day for example cybercrime, discipline problem, playing truant at shopping mall or cybercafé. Parents should have the responsibility to take care and teach their children. Parenting is very important for mental and physical development of the young generation. So, parents should be required to improve their parenting skills by spending quality time with their children, playing a vital role and are banned from smacking their children. Firstly, parents should spend more quality time with their children. According to Porpora (2012), “Oftentimes parents fail to be actively engaging with their children”. This is because their children stay with the babysitters or day-cares more to with their parents especially when their parents are at work. Considering this, parent must be involved in a schedule which includes children’s time with parents. The parents can plan the daily timetables carry out some activities with their children. For example, their parents can tell the bedtime story or can make the cookies together with their children (Hoch, 2012). Consequently, spending time with children is one of the ways to improve parenting skills. Furthermore, parents have to play a vital role in their children’s life. Parents should shape their children to avoid falling into unhealthy practices (Bernama, 2012).This is......

Words: 463 - Pages: 2

Premium Essay

Quality Teaching

... Educators nowadays grasp and face the highest challenge in the classroom in which they must deliver proper motivation to their students and how to love teaching in various subjects in lots of ways, although there are some students that seem to be less motivated. Further, students are motivated by underpinning some visual reinforcements that could nurture to learning not only because as visual learners, they can more easily understand and remember a concept if they see it, but also because of the emotions of visualization Frederick, P. (1993). Motivation influences how and why people learn as well as how they perform (Pintrich & Schunk, 1996). In the year around 1990, there was a noted shift in the manner many English language researchers produced for a more education – centered approach that was more in congruence with the mainstream Crookes & Schmidt, 1991. Globally, According to Noytim, 2008 English language remains as a foreign language in Thailand. In Bunnag, 2006 et.al, study shows that there are factors responsible for low English proficiency of the majority of Thai students which includes some traditional pedagogical approaches such us the influence of their culture, learning environments and low motivation in foreign language (Saengboon, et.al., 2004; Srikrai, 2008). Although Thai’s government has made great efforts to improve English skills in vocational and technical education; there are still serious problems occur because Thai students has lack of interest and......

Words: 602 - Pages: 3

Premium Essay

How to Improve Education

...Education as an important aspect of our society has a considerable amount of attention.  But today the current education system especially in this country does not fully grant the societal needs of the present time. Education must to be improved, so that it is friendly to both teachers and students. First of all the system should be learning-centric rather than exam-centric and the whole approach to the learning process should be changed. Undergraduates must be allowed to choose subjects according to their interests. Instead of taking notes from the teacher and textbooks, they must be made to research information on their own from library books and the Internet. Students must be taught how to gather and analyze information from multiple sources, including interviews, reference materials and the Internet. This will help them to develop good reading habits, self-confidence and openness to criticism. But more important is that it will help them to develop analytical skills and critical reading. Undergraduates should interact in groups and express their views on various topics and issues and this will contribute to the development of communicative and social skills. The system of higher education should be focused on the personal development of undergraduates. The new technology must be a significant part of the development of educational system. Nowadays every life facet involves technology. Using new technologies each higher educational establishment can create its own data......

Words: 416 - Pages: 2

Premium Essay

Quality Improve

...University of Phoenix Material Quality Improvement Plan Template In this course, you develop an organizational quality improvement (QI) plan for a health care organization of your choice. Appropriate organizations include hospitals, nursing homes, ambulatory and surgery centers, home health, assisted living, health departments, hospice, rehab units, pain clinics, and cancer clinics. Choose a quality issue about which you are passionate and may implement in the future. A few examples are reducing patient falls, medication errors, and improving nurse response times. The complete QI plan must be no more than six pages. Organize the plan as you would present it to the organization’s board of directors for approval. Do not copy and paste sections from previous parts of the plan. Instead, summarize previous assignments, prepared with the intent to present the most important points of your research. Executive Summary: A one-page overview of the plan Introduction/Purpose: Introduce the organization and state its mission. Describe the types of services the organization provides. This section must be approximately half a page. (This information was initially covered in Week Two: Organizational Quality Improvement Plan – Part I) Goals/Objectives: Describe what goals the organization has to meet its mission. These are principles that shape how the organization views and achieves quality. Examples may involve the......

Words: 668 - Pages: 3

Free Essay

Does the Lcp Improve Quality?

...The Liverpool Care Pathway: Does it improve the quality of dying? The Liverpool Care Pathway (LCP) is an integrated care pathway developed in the late 1990’s (Ellershaw et al, 1997) as a means of transferring best practice in care of the dying, from the hospice environment to other sectors starting in the acute setting. Currently the LCP is a recognised tool used by clinicians in the United Kingdom as well as over twenty countries, to give appropriate care to patients who have reached the last hours or days of their lives. Described to provide comfort to the dying and also address the needs of the carers (Chapman 2009). During this assignment the author will highlight and explain how a data search was conducted, and will analyse the data retrieved, explaining and evaluating the data to build a discussion based on the chosen topic of end of life care, with a focus on the Liverpool Care Pathway. The author will conclude by producing recommendations for practice. Although described above that the Liverpool Care Pathway is an appropriate tool for providing adequate care for patients, it can also be seen as a controversial pathway, being described as a ‘tick box’ approach rather than a humanistic approach (Chapman 2010). It has been referred to by the UK’s Daily Telegraph as ‘sentenced to death on the National Health Service’ (Devlin 2009). The author has a keen interest in palliative care, after researching is interested in enhancing knowledge surrounding the LCP as there are......

Words: 3184 - Pages: 13

Premium Essay

How to Improve Your Memory

...Psychology 101 April 29, 2012 How to improve your memory The three fundamental principles underlying the use of mnemonics are imagination, association and location. 1. Imagination: is used to create and strengthen the associations needed to create effective mnemonics. The more you visualize and imagine situations, the more effectively it is to be recall later. The imagery used in mnemonic can be violent, vivid or sensual as you desire. 2. Association: this method is where you use associations as a memory trick. Some examples are. Placing things on top of each other. Crashing things together. Merging images together. Wrapping them around each other. Rotating them around each other or having them dancing together. Linking them using the same color, smell, shape, or feeling. 3. Location: gives a coherent context, which you place information so that it hang together, and a way of separating one mnemonic from another. Here are a few other mnemonics, which might also be helpful. Acrostic, Rhyme & songs, and chunking. 4. Acrostic: are similar to acronyms in that the first letter of the word that is to be remembered is used to make sentences. Some examples of this would be, a. My Dear Aunt Sally, (mathematical order of operations, Multiply and Divide before you Add and Subtract) b. Kings Phil Came Over for the Genes Special (Kingdom, Phylum, Class, Order, Genus, Species) 5. Rhymes and Songs: use your auditory memory and can be useful...

Words: 464 - Pages: 2

Free Essay

How to Improve Communication in the Workplace?

...Abstract The workplace is a diverse group of people. Therefore, communication is one of the most important aspects used in the workplace. Communication occurs each and every day. Employees and supervisors have to communicate with each other in making decisions, asking for help, or trying to figure out to solve problems at work. Failing to communicate effectively can make the job different and bring all kinds o problems. With that being said, there are many ways to improve communication such as active listening, learn to be open and understanding of other’s points of view, maintain a positive attitude, and have face-to-face interaction. “The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else (Merriam Webster Dictionary, 2014).” In other words, communication is interacting between two or more individuals by interchanging information. Communication is one of the most important aspects used in the workplace. Also, it is a tool used to increase productivity and maintains strong interpersonal relationships at work. Effective communication is when both parties understand the information that the sender intended to transmit. In other words, hearing and understanding what the person says and being able to get your own point across is what effective communication is about (Moulesong, 2010). In a workplace environment, there are people with different......

Words: 1867 - Pages: 8

Free Essay

Using Micro-Teaching to Improve Education

...FACULTAD DE BELLAS ARTES Y HUMANIDADES LICENCIATURA EN LENGUA INGLESA MICRO TEACHING LESSON PLAN COURSE English Conversation II TEACHER/FACILITATOR Luis Carlos Lasso Montenegro AIM OF THE LESSON The goal of the lesson is aimed to develop oral skills by getting students practicing functional language in a real communicative situation. CLASS DESCRIPTION Intermediate English Learners Language Proficiency Level: B1 DATE May 21st 2014 LESSON TOPIC Experiencing Setbacks SPEAKING ACTIVITY Dialogues SKILL DEVELOPMENT AT THE Macro skill of oral communication: Accomplish appropriate DISCOURSE LEVEL communicative functions according to situations, participants and goals. LEARNING RESOURCES - Video Clip: “A date with Sarah” - Power Point Presentation: Modal Verbs “MENTEFACTO” - Printed material: task sheet. - Web 2.0 tools: Dvolver Movie Maker ESTIMATED TIME OF LESSON 30 minutes PROCESS FOR TASKS TEACHING & LEARNING PROCEDURES LEARNERS - The teacher poses a topic-based question: Have you ever experienced a setback? And makes sure learners understand the concept of setback. - Students read a brief paragraph about two friends who are going RECEIVING INPUT to the movies. THROUGH - Teacher encourages students to watch a two-scene situational OBSERVATION video clip: “A date with Sarah” and have the opportunity to get input through observation. - The teacher checks learners’ comprehension by asking them questions about the video clip. COMPREHENSION TASK (Pre-task) LANGUAGE FOCUS TASK......

Words: 426 - Pages: 2

Free Essay

How to Improve Self-Esteem

...How to Raise Your Self-Esteem Statement of Rights You may sell this book for profit or you may give it away or use it as a bonus. You may NOT change it in any way. Copyright Message PLR Obtained by White Dove Books 2008 http://www.whitedovebooks.co.uk Disclaimer Reasonable care has been taken to ensure that the information presented in this book is accurate. However, the reader should understand that the information provided does not constitute legal, medical or professional advice of any kind. No Liability: this product is supplied “as is” and without warranties. All warranties, express or implied, are hereby disclaimed. Use of this product constitutes acceptance of the “No Liability” policy. If you do not agree with this policy, you are not permitted to use or distribute this product. White Dove Books, its employees, associates, distributors, agents and affiliates shall not be liable for any losses or damages whatsoever (including, without limitation, consequential loss or damage) directly or indirectly arising from the use of this product. ______________________________________________________________________________ How to Raise Your Self-Esteem White Dove Books Contents Introduction ..............................................................................................4 You and Your Authentic Self...................................................................9 Learning to Love Yourself Again......

Words: 6169 - Pages: 25

Premium Essay

How to Describe Teaching in Learning

...View 1. Defining of Learning 2. Defining of Teaching 3. Understanding of Language Learning 4. Elements of Language Learning CHAPTER II EXPLANATION Defining of Learning We use the term 'learning' all the time in everyday life. But within the field of educational psychology, the term learning is actually a specific term. Different people use different words to define learning within educational psychology, but in general, we're talking about a step-by-step process in which an individual experiences permanent, lasting changes in knowledge, behaviors, or ways of processing the world. Let's go through a few examples of different types of learning you might hear about in the field of educational psychology. Learning, in psychology, the process by which a relatively lasting change in potential behavior occurs as a result of practice or experience. Learning is distinguished from behavioral changes arising from such processes as maturation and illness, but does apply to motor skills, such as driving a car, to intellectual skills, such as reading, and to attitudes and values, such as prejudice. There is evidence that neurotic symptoms and patterns of mental illness are also learned behavior. Learning occurs throughout life in animals, and learned behavior accounts for a large proportion of all behavior in the higher animals, especially in humans. A. Defining of Teaching Teaching as one of those skills has been the main......

Words: 2132 - Pages: 9

Premium Essay

Research of Improve the Data Quality

...Research of improve the data quality Abstract Data Warehouse is a data collection which is subject-oriented, integrated, relativelyand relatively stable. and It can reflect the changes of history and support the management decision. It is an important segment to maintain the accuracy of the data warehouse. However, ETL is an important part to build data warehouse and occupy about 60 percent of the load. The improvement of the quality in the data warehouse helps to guarantee the reliability and also help the enterprise to summarize and use the data for a long period of time. There are many methods to improve the quality of data. However, in the view of the experience summary and practice accumulation in the practical application, the paper mainly focuses on the ETL dispatcher and way of check to improve data quality of data warehouse. First of all, the automation of data management which is realized by ETL principle make the data into a data stream., the database where the data exists become as starting point of ETL, saving the data warehouse with ultimate high-quality data as the end of ETL. Second, for the data which the ETL data flow has been formed to generate example, for the data which complete ETL processes structure to handling historical information, thus ensuring that the ETL flow can monitoring. Third, building the processing logic of ETL tectonic processes, is the core of constructing high-quality data, constructing the automated calibration......

Words: 3026 - Pages: 13

Free Essay

How to Write a Teaching Case

...How to write a teaching case I am currently – with colleagues Mikael Lönnborg and Gerhard Schjelderup – editing what we hope to be a book of Scandinavian teaching cases. In a meeting in Stockholm recently, I was asked to explain what it takes to write a teaching case. I gave my opinion, we had a very interesting discussion. Here is my (very rough and off the cuff) opinion about what it takes (in reality, how a teaching case differs from a research case). Why are you writing this case? Cases are written for a teaching purpose – and to write a teaching case, you need to have a teaching objective in mind. It is not enough to have an interesting company. Even the best company story needs to have a pedagogical point, a theory or dilemma to illustrate. So don’t write a teaching case just because you happen to know someone in a really interesting company – it does need to be a good story, but it also need to have a purpose. The standard outline Cases – particularly the standard HBS case – follow an outline that can seem rather trite, but which is very effective. It is something like this: 0.5 page: Intro: The protagonist is introduced, typically pondering a question of some importance. The idea is to tell the students from which perspective the case is written, to set the scene – and that is all there is to it. 1 – 1.5 pages: Description of the company – not the whole history, but the relevant details, explaining what the company is doing, how they make their money.......

Words: 1469 - Pages: 6

Premium Essay

How to Improve Communication Skills?

...How to improve communication skills? Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, many of us experience difficulties connecting successfully with others Being fluent in English is important, considering it is the universal language of business communication. For those looking to improve their skills, here are a few tips. 1: Listen 2: Read 3: Improve Your vocabulary 4: Prepare for small talk 5: Make mistakes 1: Listen Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. We listen to obtain information. We listen to understand. We listen for enjoyment. We listen to learn. Given all this listening we do, you would think we'd be good at it! In fact most of us are not. Depending on the study being quoted, we remember between 25% and 50% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. This is dismal! Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are......

Words: 1284 - Pages: 6

Free Essay

How to Improve Your English

...the language everyday. 2. Set goals. Deciding how many hours you want to study, how many words you want to learn or what score you want to get in a test are all good ways of making sure you do extra study. 3. Learn as many words as you can of one category, e.g. animal words. Learning similar words together can both expand your overall vocabulary and make them easier to learn by forming links between the words in your brain 4. Listen to the radio news in English. You can make this easier by reading the news in English first, or even just by reading or listening to the news in your own language. 5. Read English children's books. This is very similar to watching English children's movies, but with the added advantage of there being more illustrations than adult books, which both helps you to understand the story and makes the page brighter and more motivating to read. 6. Watch English films with subtitles in your language. Again, this is not as good practice as English language films with English subtitles, but is more relaxing, can be easier to find suitable DVDs for, and is also possible with VHS. 7. Watch films in your language with English subtitles. If you are finding English films with English subtitles too difficult or you can't find English films with English subtitles in your local video shop, this is a good second best option. Looking for local films with English subtitles can also sometimes be a good sign of quality, as it means the producers of the film are......

Words: 568 - Pages: 3