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How to Introduce a New Medical Procedure

In: Science

Submitted By drpatt
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Train and educate

Lewis recommends assessing nurses’ computer skills and bringing their competencies, such as keyboard skills, up to standard before starting them on job-required electronic devices. Once nurses feel comfortable with a computer, she said, it is easier to introduce new technology.

Children’s Healthcare conducted scenario-based training, leading nurses through the workflow of how they would document an assessment or administer a medication.

Banner Gateway Medical Center in Gilbert, Ariz., moved into a new, all-electronic facility a couple of years ago. Nurses trained on the software. Then leadership took about 20 percent of the nurses to the new hospital and let them practice on the new system during mock drills. Some local Boy Scouts played the roles of patients to create a more realistic simulation.

“It allowed them to get comfortable with the electronic tool, and it helped us identify any issues we had to fix before we opened,” said Sheri Dahlstrom, RN, MSN, chief nursing officer at Banner Gateway.

Employ super users

Banner Gateway trained super users who did not have a patient load during and for about two weeks after the “go live” to help nurses navigate the system.

Children’s Healthcare of Atlanta also prepared nurse super users. They attended additional educational sessions, listened to their peers’ questions and were ready to assist fellow nurses when the system went live. The super users wore special T-shirts, which helped identify their temporary role, and were not given a patient assignment so they had time to spend assisting fellow nurses.

“It was worth the investment,” Popkin said. “Cost is always a consideration, especially when you think about nurses not having patients, but it gave them an opportunity to help their co-workers get off to a successful start and use the tools in the right way.”

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