Premium Essay

How to Write a Business Investigative Report

In: Business and Management

Submitted By kimykate
Words 1535
Pages 7
COURSE CODE AND TITLE:
BUS 2020; BUSINESS COMMUNICATION (SECTION C)

AN INVESTIGATIVE REPORT

DATE OF SUBMISSION: WEEK 10, WEDNESDAY MARCH 14TH 2012
A REPORT ON WHY COMPUTERIZED SYSTEMS HAVE NOT IMPROVED COMPUTER SERVICES IN JIPANGE COMPANY LTD.
This report was prepared as a result of a directive given by the Customer Services Manager to me, Personal Assistant to Customer Services Manager. The report was compiled and written on 1 March 2013 and it addresses effects of computerization and ways to reverse these effects.

ACKNOWLEDGEMENT
I wish to thank the following for their help during this investigation:
Mr. P.L.O Mumbai
Ms. Agatha Chebet
Mrs. Tharaka Njeru
Mr. Hughson Lesoi

TERMS OF REFERENCE
This report was prepared after strict instructions given by the Customer Services Manager. This was after the event of computerizing all the customer services but no notable improvement was made in the provision of services. The report was intended to investigate the matter and write recommendations towards the same. I was to investigate:
The effect of computerization of all customer services within and without the organization
Reasons as to why customer service did not improve after computerization
Facts and figures that support the negative effect of computerization
Recommendations that would improve the situation
The report was to be submitted in two weeks on 14 March 2013
SUMMARY
This report was meant to discover why the customer services in Jipange LTD have not improved even after the recently computerized customer services. The customer service manager noticed that consumers where having a problem with the systems and asked me to find some recommendations to all the issues discovered. In order to find out the specifics when it came to the issues customers filled out questionnaires and interviews were conducted, these two are...

Similar Documents

Premium Essay

Mattel Inc.

...Find an article using the University Library or in the Electronic Reserve Readings that discusses unethical business research conduct that has resulted in individuals or a firm being convicted or at least tried for, this conduct. Some examples include the following: * Asking inappropriate questions * Skewing research results * Failing to maintain participants’ confidential information * Using participant information for unintended purposes such as selling goods or services Summarize the article you researched. Write a 750-word paper in which you address the following questions: * What unethical research behavior was involved? * Who were the injured parties? * How has the unethical behavior affected the organization, the individual, and society? * How could the unethical behavior be avoided or resolved? Mattel Inc. was founded in 1945 by Harold “Matt” Matson and Elliot handler and is one of todays leading American toy manufacturing companies. The company is most recognized for its all American girl doll, Barbie. The Barbie line skyrocket sales and made Mattel not only a household name but also a global one. Al though their journey to the top was not as glamorous as Barbie’s life. Crisis at Mattel occurred on December 17, 1996 when NBCs new program Dateline aired an investigative report about the company. The exploited the company’s Indonesian factory for underage workers, long workdays, and excessive overtime. Global......

Words: 436 - Pages: 2

Premium Essay

A Growing Profession Forensic Accountants

...Introduction With the recent increase in financial crimes and business fraud, forensic accountants are in great demand. Forensic accounting is the practice of utilizing accounting, investigative, organizational, analytical and communicational skills to conduct examination into a company’s financial statements in legal matters (Crumbley, 2007). Forensic accountants can own their own accounting firms or be employed by lawyers, insurance companies, banks, or large corporations. The use of accountants has played an important role in assisting the government as well as the public. Forensic Accountants participate in detecting scandals and financial crimes caused by individuals, companies and organized crime networks. This profession consists of three main areas litigation support, investigation and dispute resolution (Harris, 200). Litigation support involves the factual arrangement of financial issues, investigation comes in when criminal matters have occurred, and the dispute resolution is the process of bringing justice and fairness. To work effectively within these three core components, forensic accounts must have a set of skills to perform their job efficiently. Important Skills Forensic Accountants must posses more than the fundamental knowledge of financial accounting and auditing. Each project requires analysis, interpretation, summarization and presentation of complex financial- and business-related issues (Matson, 2012). There are several core skills that are...

Words: 2124 - Pages: 9

Free Essay

The Strategy of Growth in Economics

...system. They have used schemes like the Ponzi schemes, embezzlement, false advertising, and Spanish prisoners. Fraud Investigators go beyond just criminal charges in court they are also used in family court. They use their skills when couples are getting a divorce; martial fraud is used when spouses don’t show all their assets. (Marden and Darner, 2006) The mystic new field forensic accountants are called in to investigate businesses for white collar crimes. Forensic accountant’s job is to investigate business fraud, incorrect financial reporting, and illegal investment schemes. Professionals interested in obtaining a job in forensic accounting have to process the following skills: Effective written/oral communication skills, strategic critical thinking, financial knowledge and background, and leadership skills, professional and ethical behavior. (Wells. 2003) It is important that professionals have these skills in order to meet the growing number of fraud cases in business. They must be well trained in the rules of evidence, financial data, Accounting Information System (AIS) software, as well as be able to convince a judge that they should be viewed as expert in their field. Effective communication is crucial in any...

Words: 1371 - Pages: 6

Premium Essay

Film

...This week was a review going over chapters 8 and this week we learned the principles of business communication. We also were supposed to read chapter 10, which discusses writing informal reports. Also we had to do a Mobius slip assignment dealing with writing a negative message using neutral words. Also we had to redo our resume for the last time as well. I will now discuss what I learned from chapter 8 and chapter 10 this week. In chapter 8 we learned how to send proper e-mails and instant messages. You also need to know the appropriate medium for your message. Developing the style and tone is also important as well. I learned from examples in designing memos and designing letters. Also this chapter discusses the pressures of working under a stressful time limit or stressful work environment. Also structuring an effective correspondence is discussed as well. I felt that I learned a lot from just this chapter. In chapter 10, there were several topics discussed. There were progress and periodic reports that were discussed. Also, investigative reports were mentioned. I learned about trouble reports, trip reports, and test reports. Mainly this chapter went over certain reports that you need to learn in the business world. In conclusion, chapter 8 and chapter 10 had a lot of information that was very important. The Mobius slip assignment helped me learn how to write a negative message using a neutral tone for expressing. Also, my writing in where I struggle the most so I......

Words: 291 - Pages: 2

Premium Essay

Watchdogs

...Chapter 5  Corruption and the watchdog role of the news media  Sheila Coronel  The  notion  of  the  press  as  watchdog  is  more  than  200  years  old.  Yet  the  idea  of  vigilant  media monitoring government and exposing its excesses has gained new traction in many parts of  the world. Globalization, the fall of authoritarian and socialist regimes, and the deregulation of the  media worldwide have fuelled a renewed interest in ––as well as a surge in efforts by various groups  to support–– “watchdogging” by the media.   Since the late 17th Century, classical liberal theorists had argued that publicity and openness  provide the best protection from the excesses of power. The idea of the press as Fourth Estate, as an  institution that exists primarily as a check on those in public office, was based on the premise that  powerful  states  had  to  be  prevented  from  overstepping  their  bounds.  The  press  working  independently of government, even as its freedoms were guaranteed by the state, was supposed to  help ensure that this was so.  The  1980s  and  1990s  saw  the  revival  of  this  centuries‐old  notion  and  its  application  especially  to  “transition  societies”  then  emerging  from  the  ruins  of  socialist  and  authoritarian  regimes.  It  had  resonance  among  citizens  facing  pervasive  corruption,  weak  rule  of  law,  and  predatory  or  incompetent  governments  unable  to  deliver  basic  services.  Today  even  in ......

Words: 11805 - Pages: 48

Free Essay

Forensic Accounting in Practice

...508-Contemporary Business February 16, 2013 The purpose of my paper is to explore Forensic Accounting and the many aspects surrounding the field. I will determine the skills necessary to be a forensic accountant and its application to business operations. I will also describe the role the forensic accountant plays in a courtroom environment and the role played by the forensic accountant in the litigation process. I will also provide case examples where forensic accountants are used and have provided vital evidence in the case. Today, forensic accounting is a rapidly growing segment of the accounting practice, and the current demand for forensic accountants far outstrips the current supply. Determine the most important five (5) skills that a forensic accountant needs to possess and evaluate the need for each skill. Be sure to include discussion regarding the relationship between the skill and its application to business operations. Have you ever been cheated, robbed or financially hurt by actions of others? Well, out of those feelings civil lawsuits arise based on the desire to reclaim what one perceives he/she has lost unjustly. Financial loss isn’t always easy to define or measure. So, the important task of investigating and quantifying the financial loss normally requires the expertise of a forensic accountant. A forensic accountant is a professional who uses a unique blend of education and experience to apply accounting, financial analysis and......

Words: 2645 - Pages: 11

Premium Essay

Critique

...Chapter 5  Corruption and the watchdog role of the news media  Sheila Coronel  The  notion  of  the  press  as  watchdog  is  more  than  200  years  old.  Yet  the  idea  of  vigilant  media monitoring government and exposing its excesses has gained new traction in many parts of  the world. Globalization, the fall of authoritarian and socialist regimes, and the deregulation of the  media worldwide have fuelled a renewed interest in ––as well as a surge in efforts by various groups  to support–– “watchdogging” by the media.   Since the late 17th Century, classical liberal theorists had argued that publicity and openness  provide the best protection from the excesses of power. The idea of the press as Fourth Estate, as an  institution that exists primarily as a check on those in public office, was based on the premise that  powerful  states  had  to  be  prevented  from  overstepping  their  bounds.  The  press  working  independently of government, even as its freedoms were guaranteed by the state, was supposed to  help ensure that this was so.  The  1980s  and  1990s  saw  the  revival  of  this  centuries‐old  notion  and  its  application  especially  to  “transition  societies”  then  emerging  from  the  ruins  of  socialist  and  authoritarian  regimes.  It  had  resonance  among  citizens  facing  pervasive  corruption,  weak  rule  of  law,  and  predatory  or  incompetent  governments  unable  to  deliver  basic  services.  Today  even  in ......

Words: 11805 - Pages: 48

Premium Essay

Comparative Analysis

...RUNNING HEAD: COMMUNICATION GENRE Communication Genre Comparative Analysis Paper Pamela E. Mundhenk Week 2 Assignment COM/PA 530 Professor J. Sanfillippo July 29, 2013 University of Phoenix Communication Genre Comparative Analysis Introduction Public administrators use many communication genres to reach their audiences. These genres range from business cards to governmental proposals. Each one has its own purpose. Each one has its own way of getting information to the audience quickly and efficiently. Each one has been affected by technology. Each has its own discourse conventions associated with it. And each has its own method of distribution—either external or internal. The purpose of this analysis is to compare some of these genres and explain how each one gets information to the intended audience effectively. The Purpose The business card genre introduces a reader to the person named on the card and provides professional information about that person. It helps the reader gain insight to pertinent information concerning the cardholder by providing the cardholder’s name, the agency’s name, an office phone number, address, and e-mail address. The resume, on the other hand, provides information to the reader regarding a candidate’s skills and experience related to potential employment. Information concerning the candidate, such as name, address, and phone number, along with employment experience, beginning with the most recent, aids the reader in...

Words: 961 - Pages: 4

Premium Essay

Enron

...the company. After these facts were brought to light, Ken Lay denies having any knowledge of wrongdoing. Needless to say, when required to testify before the U.S. Congress on the reasons for Enron‘s collapse, Ken Lay, Jeff Skilling and Andrew Fastow, sought refuge under the Fifth Amendment. Andrew Fastow, Jeffrey Skilling, and Kenneth Lay are among the most notable top-level executives implicated in the collapse of Enron‘s. Kenneth Lay, the former chairman of Enron was prosecuted on 11 criminal counts of making misleading statements and fraud. Jeff Skilling, former Chief Executive Officer (CEO) of Enron was charged on 35 counts that included conspiracy wire fraud, insider trading, securities fraud, and making false statements on financial reports. Andrew Fastow, former Enron’s Chief Financial Officer (CFO), faced 98 counts of money laundering, fraud, and conspiracy in connection with the improper partnerships he ran. This included a Nigerian power plant project that was aided by Merrill Lynch, an investment banking firm. However, Fastow was pled guilty of conspiracy to commit wire fraud and the other charge was of conspiracy to commit wire and securities fraud. 10 years prison term and the forfeiture of $29.8 million was agreed by him. The activities of...

Words: 833 - Pages: 4

Premium Essay

Why Bernie Ebbers Is in Jail

...Page 1 FOCUS - 1 of 3 DOCUMENTS Mondaq Business Briefing November 7, 2006 Canada: Why Bernie Ebbers is Serving a 25-Year Jail Sentence BYLINE: By Garfield Emerson LENGTH: 6613 words 1. Background On September 26, 2006, Bernard J. Ebbers ("Ebbers"), the former Chief Executive Officer of WorldCom, Inc. ("WorldCom"), reported to a federal prison in Oakdale, Louisiana, to begin serving his 25-year jail sentence from his conviction by a jury on nine counts of conspiracy, securities fraud and related crimes related to the bankruptcy of WorldCom in July 2002. Ebbers' appeals from his conviction and 25-year jail sentence were dismissed by the United States Court of Appeals for the Second Circuit on July 28, 2006.1 In its decision upholding the jury conviction and the 25-year jail sentence imposed by the trial judge, the Court of Appeals for the Second Circuit commented that Ebbers' actions that were specifically intended to create a false picture of profitability for WorldCom were "motivated by his personal financial circumstances".2 Ebbers personal finances imposed significant pressures on him to ensure that the WorldCom stock price did not fall and that WorldCom's guidance of its future financial performance and investors' expectations were met. Ebbers was a wealthy man with a significant personal business empire outside WorldCom. He had also accumulated millions of shares of WorldCom stock. However, he had borrowed over $400US million from banks, using his stock in......

Words: 6597 - Pages: 27

Premium Essay

Forensic Accounting

...Importance of forensic accounting and fraud awareness in Malaysia As a result of recent, highly publicized financial scandals; reported increases in occupational fraud; and heightened concerns over money laundering to support terrorism and racketeering, legislative mandates and public expectations have heightened the necessity to hrther define the auditor's and accountant's responsibility for detecting fraud within organizations. Successful fraud or forensic accounting analyses and findings reported by practicing professionals may be the difference between whether perpetrators avoid detection of their illegal activities or they are brought to justice. In most cases, success is directly and primarily dependent upon the knowledge, skills, and abilities of the professionals performing the work. Consequently, the demand for entry-level professionals with formal education in fraud and forensic accounting has grown. Academic institutions and stakeholder organizations that provide education in these fields are faced with a number of questions regarding the nature, extent, and format of a worthwhile curriculum. A review of existing higher education institution offerings indicates that the number of courses available varies from a single class to programs of 4-10 different courses. Programs are offered at the undergraduate and graduate level as majors, minors, tracks, or as nondegree "certificate" programs. Further, job opportunities and the student applicant pool are likely to vary...

Words: 4180 - Pages: 17

Free Essay

Nellie Bly Bio

...Nellie Bly Report Nellie Bly was an American journalist who was known for her investigative reporting. She is vastly famous for her 1887 work when she wrote about the conditions of asylum patients at Blackwell's Island in New York City, by going undercover as a patient herself. But Nellie Bly is most well-known for her famous trip around the world in 1889, where many told her she couldn’t do it, she proved them wrong. Nellie was born in the suburb of Armstrong County, Pennsylvania under the name Elizabeth Jane Cochran. Her father, Michael Cochran, a hard working mill employee, eventually bought the mill and the surrounding land, showing his children that hard work pays off and that nothing is impossible. As a young girl, Nellie attended boarding school for only one term, because she unfortunately was forced to drop out due to lack of funds. In 1880, Nellie and her family moved to Pittsburgh. During her stay here, Nellie read an editorial in The Pittsburgh Dispatch entitled "What Girls Are Good For." The article was about how women should not have an education or career, suggesting they should stray no further than the home and motherly duties. This, of course infuriated Nellie, as it did many women. She wrote a reply to the editor, George Madden signed "Little Orphan Girl." Madden was so impressed by the reply, he offered her a full-time job writing under the name Nellie Bly. Which is where the name came from, and stuck. Nellie Bly avoided the normal topics women......

Words: 1014 - Pages: 5

Free Essay

Reporting

...Summary: A Business Report is an objective and presentation of information in order to achieve some purpose. It is a basic management tool used in decision making. Report may be classified in different ways. Like on the basis of formalities, On the basis of function, On the basis of frequency of issue etc. The basic objective of the report is to know the salient features of writing report & how the formal reports are important in Business Communication. Business report has no single correct answer but several solutions, each with their own costs and benefits to an organization. Report may be targeted to readers inside or outside the organization. In formal reports we have three parts. Two is Preliminary parts & Report body & the other one is Supplementary parts. With introduction parts the reader can get the assignment main topic & also helps the reader’s follows & understands information. It is an important parts of a formal business report. Supplementary parts view the readers where he found the details of the topic. In formal report readers have the clear facts views. Accuracy of facts, precision, Brevity, Clarity etc are the characteristics of business report. Often reports are structured in a way that reflects the information finding process and the writing up of the findings that is, summary of the contents, introduction or background, methods, results, discussion, conclusion and/or recommendations. The inclusion of recommendations is one reason why reports......

Words: 3609 - Pages: 15

Premium Essay

Mass Media

...shallow and sensational. Moreover, the media are sometimes used as proxies in the battle between rival political groups, in the process sowing divisiveness rather than consensus, hate speech instead of sober debate, and suspicion rather than social trust. In these cases, the media contribute to public cynicism and democratic decay. Still, in many fledgling democracies, the media have been able to assert their role in buttressing and deepening democracy. Investigative reporting, which in some cases has led to the ouster of presidents and the fall of corrupt governments, has made the media an effective and credible watchdog and boosted its credibility among the public. Investigative reporting has also helped accustom officials to an inquisitive press and helped build a culture of openness and disclosure that has made democratically elected governments more accountable. Training for journalists, manuals that arm reporters with research tools, and awards for investigative reporting have helped create a corps of independent investigative journalists in several new and restored...

Words: 8223 - Pages: 33

Premium Essay

Forensic Accounting

...investigating. There are some important skills that individuals going out for this position should have and the due diligence in this position is crucial. If pursuing the career of forensic accounting one should develop the necessary skills that will be used in the field. An individual should be analytical, investigative, possess the ability to interpret financial statements, ethically responsible, and hold effective communication skills. Each of these particular skills is important to the field, along with some others that are great in addition. Forensic accountants also should also need the general accounting knowledge in order to understand the information they are required to assess. The ability to analyze the data provided, such as financial statements, audit reports etc will help a forensic accountant figure out their next course of action. Since they are usually retained for court purposes or to resolve a dispute, breaking down the information is required to get a better understanding of the company or party in question. Every company is different and different industries may account for items in a different matter. Being able to break down the information one can understand how it was put together. It’s like analyzing a car, if you study it and take it apart piece by piece you should be able to put it...

Words: 2320 - Pages: 10