...ENGL510 Foundations of Professional Communication Writing Assignment 3 -- Bad News Message Instructions In this assignment you will complete a collaborative project designed to solve the problem of delivering bad news. Communicating bad news is one example of a complex workplace problem. Incorporate strategies for analyzing group dynamics, resolving conflict, and communicating in a multicultural environment to complete the project. Each group has a dedicated discussion area to work on the assignment which begins with an individual effort. Situation: Giving Bad News to a Customer ------------------------------------------------- You are the sales manager at Easy to Be Green. One of the company’s services is to design and install energy-efficient heating, cooling, and insulation systems in both new and existing buildings. Because these systems are custom-designed and involve a variety of sub-contractors, no changes can be made to the design after a date specified in the contract. ------------------------------------------------- ------------------------------------------------- This morning one of your sales people, Chris, comes to you with a problem. The construction manager at Greenfield Community College, a new client with a huge campus and many ongoing construction and renovation projects, has written to Chris requesting a change in the location of a venting apparatus to accommodate a change in the campus’s overall design plan. The request was made...
Words: 1107 - Pages: 5
...ENGL510 Foundations of Professional Communication Writing Assignment 3 -- Bad News Message Instructions In this assignment you will complete a collaborative project designed to solve the problem of delivering bad news. Communicating bad news is one example of a complex workplace problem. Incorporate strategies for analyzing group dynamics, resolving conflict, and communicating in a multicultural environment to complete the project. Each group has a dedicated discussion area to work on the assignment which begins with an individual effort. Situation: Giving Bad News to a Customer ------------------------------------------------- You are the sales manager at Easy to Be Green. One of the company’s services is to design and install energy-efficient heating, cooling, and insulation systems in both new and existing buildings. Because these systems are custom-designed and involve a variety of sub-contractors, no changes can be made to the design after a date specified in the contract. ------------------------------------------------- ------------------------------------------------- This morning one of your sales people, Chris, comes to you with a problem. The construction manager at Greenfield Community College, a new client with a huge campus and many ongoing construction and renovation projects, has written to Chris requesting a change in the location of a venting apparatus to accommodate a change in the campus’s overall design plan. The request was made...
Words: 1107 - Pages: 5
...look into a new or unknown culture. The traditions, values, beliefs, and lifestyle are revealed through the story, and the reader realizes why certain actions or decisions are made. In the various stories throughout this course there are common themes represented in many. Modern ideas and traditional beliefs often disagree and this is shown in Chinua Achebe’s “Dead Men’s Path,” Chitra Divakaruni’s “Mrs Dutta Writes a Letter,” and Subhadra Sen Gupta’s “Good Girls Are Bad News.” These stories illustrate the conflict between modern ways of thinking versus traditional beliefs and if the ability to change is present. Every culture has their traditions and practices that make them who they are. These traditions are learned from past generations and continually passed on. It takes many years to change common customs as well as open minds. When something is practiced decade after decade it makes it harder to accept change, especially for the older generations who are very much set in their ways. This is demonstrated in all three stories. In “Dead Men’s Path” it is the young headmaster, Obi who wants to move forward and eliminate the path from the school as he thinks it is not necessary. Obi believes the school’s appearance is more important than years and years of tradition. In “Mrs Dutta Writes a Letter” it is the mother who moves from India to America with her son that cannot accept the modern westernized ways of living. Finally, in “Good Girls Are Bad News” it is the whole...
Words: 1786 - Pages: 8
...space preceding each sentence, write T if the statement is true or F if the statement is false. ____T__ 1. Good news and neutral news messages follow the same strategy. ____F__ 2. Emphasize I or we when planning a neutral or good news message. _____F_ 3. The indirect message pattern is appropriate for good news messages. ___T___ 4. A claim message should end with a courteous suggestion for prompt action. Directions: In the spaces proceeding the statement list the sequence. 5. List the sequence for the good news strategy. (1)_Open with the good or neutral news __________________________________________________________________________ (2)__Follow with adequate details or descriptions _________________________________________________________________________ (3)___End pleasantly ________________________________________________________________________ Chapter Six/Seven Directions: In the space preceding each sentence, write T if the statement is true or F if the statement is false. ___T__ 6. The objective of a refusal message is to say no and still maintain goodwill. __T___ 7. State or imply the bad news in the opening statement of a bad news message. __F___ 8. When you prepare a bad news message, use the direct message pattern. __T___ 9. Buffers do not contain negative statements. ___T__ 10. To promote diplomacy, use active voice in the explanation of the refusal. __T___ 11. Always end a bad news message with a positive statement...
Words: 1340 - Pages: 6
...review, as permitted under the Copyright Act, no part may be reproduced by any process without written permission. © School of Accountancy, QUT 2003 Produced by QUT Publications 232975 8437 ISBN: 1 74107 014 7 ii Contents Preface Accountancy writing and preparation of documents Writing and accountants Determining the Purpose (aim) Investigating Planning the document Writing the document Revising the document Style of professional documents Good and poor writing Audience Tone Language Overwriting (padding) Overgeneralisation Spelling, punctuation and grammar Abbreviations Expressing numbers Paragraphing Headings and sub-headings Quantitative information Recommendations Letter writing for accountants Claim letter Letter of advice Letter of engagement Letter of enquiry Letter of refusal Management letter Memos E-mails Research Essays, Reports and Resumés Research essays Reports Resumés References and Bibliographies iii v 1 1 2 2 7 8 8 9 9 10 10 10 11 11 11 12 12 12 12 12 13 14 16 17 19 21 22 23 24 26 27 27 31 40 41 iv Preface Writing for Accountants is a brief guide to the types of writing that accountancy students and practising accountants are most often called on to do. It is not intended as a definitive text, but rather as a general guide for students at the Queensland University of Technology. It is intended that the booklet be used in conjunction with the lectures and tutorials presented to students, and as a guide in the writing of their assignments. Topics...
Words: 15779 - Pages: 64
...living conditions or the bad food the were given. These women were not allowed to see their daughters while in this prison camp nor were they allowed paper and pencils to write there daughters, One day a woman of a different breed walked through the prison doors and the other women did not know what to think of this new prisoner named Olga the women thought she was the most beautiful they had ever seen the women though why ? Is she here all types of things went through the women’s head about Olga being a spy sent to spy on the women. The women also wanted to know why Olga isolated herself from them not speaking just listening. After a few days one woman went over and approached Olga while she was smoking her cigarette the to try and brake the ice to get Olga to speak she was nonchalant meaning no harm just trying to let her know how the plan to write letters to there daughters. Once Olga opened up the ladies explained how they save the paper from their cigarettes to write a letter to their daughters they haven’t seen in years some now adults. The women came together in conversation Olga was shown how the women were saving the paper so all four women can write a letter to their daughters and have it smuggled out by the first woman who was released. The thing of love about this story is how the women came together to write letters to their kids. The woman also thought Olga was there savior because she had a pen that all the women shared to get the letters ready. The thing I did...
Words: 340 - Pages: 2
...Chowdhury Rashdi Al Rashid (ID: 57) How to Write Negative Messages in a Positive Way? PREPARED FOR: Mr. Zahid Hassan Khan Course Faculty C501: Managerial Communication PREPARED BY: Chowdhury Rashdi Al Rashid ID: ZR57 MBA 45 D Section- A INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA 20 June, 2011 Introduction: Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010) Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997) Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no...
Words: 6292 - Pages: 26
...Chapter One Introdution: Fundamentals of Business Writing I. The major differences between school writing and business writing School writing, typically in the form of essays, is aimed at impressing the audience, i.e. examiners. To score high, student writers have to use fairly complicated vocabulary and sentences in their written work. Business writers, however, mainly aim to communicate information to their colleagues, clients, and other associated parties. They are relatively free to use what language that can get the business done efficiently and effectively. II. Seven steps in the process of wring 1. clarifying your aim 2. identifying your readers 3. making a general plan 4. sketching a synopsis (大纲) 5. drafting your text 6. putting the draft aside 7. revising and editing ★ Writing is a recursive and creative process. The detailed plan is not adhered to in actual writing. Writers frequently come up with ideas that are activated in the process of writing. Writers read the text they have already produced to help generate more ideas. In effect, the writing process is no linear at all but is characterized by recursive ness and creativeness. III. Three principles of business writing 1. Clarity – means setting your message across clearly. (See detailed information on page 4) 2. Consideration – good business writers take their readers’ needs, problems, and reactions to the writing into consideration. And they...
Words: 12607 - Pages: 51
...------------------------------------------------- Business English From Wikipedia, the free encyclopedia Business English is English language especially related to international trade. It is a part of English for Specific Purposesand can be considered a specialism within English language learning and teaching; for example, the teachers' organisationIATEFL has a special interest group called BESIG. Many non-native English speakers study the subject with the goal of doing business with English-speaking countries, or with companies located outside the Anglosphere but which nonetheless use English as a shared language or lingua franca. Much of the English communication that takes place within business circles all over the world occurs between non-native speakers. In cases such as these, the object of the exercise is efficient and effective communication. The strict rules of grammar are in such cases sometimes ignored, when, for example, a stressed negotiator's only goal is to reach an agreement as quickly as possible. (See linguist Braj Kachru's theory of the "expanding circle".) Business English means different things to different people. For some, it focuses on vocabulary and topics used in the worlds of business, trade, finance, and international relations. For others it refers to the communication skills used in the workplace, and focuses on the language and skills needed for typical business communication such as presentations, negotiations,meetings, small talk, socializing, correspondence...
Words: 2055 - Pages: 9
...BSAD 98 February 19th, 2015 Business writing is extremely important in the business world. A number of professional business representatives make persuasive arguments that university students are so bad at business writing. In this paper, I will explain the problems that students have when they write in the business environment. I will also define what good writing is and why it is significant for business students to have these skills. Finally, I will honestly assess my communication abilities by using examples and experiences. When college advisors say “students write poorly”, it means students are writing an article by using poor grammar, poor punctuation, poor vocabulary, and poor time planning. Lots of professional writers who have been working with students in universities found that university students cannot even provide a logical thought or reasoned argument. According to the poet and playwright Michelene Wandor, a large number of university students don’t know that a sentence is, what a verb is, what a noun is. The children’s author Yvonne Coppard agrees: “They have sentences that draggle all over the place, you can see whole pages without paragraphs, and as for speech punctuation.” Social media and instant messaging make students write informally and send out quickly. They tend to do the same thing when they plan to send out an email or a message in the workplace without thinking and proofreading it. A good writing is that the reader can clearly understand the purpose...
Words: 762 - Pages: 4
...and confirming transactions in commerce, it reflects you or your business. Therefore what is written and how it is expressed is as much a part of business education as accountancy and economics. Definition of a Business Letter The business letter is the basic means of communication between two companies. It is estimated that close to 100 million Business Letters are written every workday. It is a document typically sent externally to those outside a company but is also sent internally to those within a company. Purpose of a Business Letter The first question for any writer should be, "Why am I writing?" "What is my goal or my purpose for writing?" For many writing contexts the long–range purpose of writing is to communicate to a particular audience. In order to communicate successfully to your audience, understanding your purpose for writing will make you a better writer. Purpose is the reason why you are writing. You may write a grocery list in order to remember what you need to buy. You may write a laboratory report in order to carefully describe a chemistry experiment. You may write an argumentative essay in order to persuade someone to change the parking rules on campus. You may write a letter to a friend to express your excitement about her new job. Notice that selecting the form for your writing (list, report, essay, letter) is one of your choices that helps you achieve your purpose. You also have choices about style, organization;...
Words: 11917 - Pages: 48
...ADMN 233 Assignment 3 Part 1 Routine E-Mail Messages and Memos 25 marks (Questions 1 and 2) Refer as needed to material in Chapter 8. Read the instructions for each activity. Answer all questions clearly and concisely. Include examples to support your answers. Activity A – Routine memo Read the following scenario and respond to the question that follows. Scenario 1: Performance Assessment Judith Halls, Manager of Human Resources at The Maritime Fish Packing Cooperative, wrote the following first draft of a reply memo. | The Maritime Fish Packing Cooperative | |Interoffice Memo | | | |Date: December 4, 2009 | | | |To: Michael Foreman, President ...
Words: 4353 - Pages: 18
...murder. Holmes, unlike the police, does not hastily conclude that James murdered his father. Instead, he is thorough with his investigation and uncovers the real murderer. 4) What goes around comes around Those who do bad things in life have to bear in consequences of their actions. For instance, John Turner chose to turn to crime in order to survive. He also committed murder and despite changing his identity, his past actions and history came back to haunt him. 5) Keeping a secret There are two instances where this is shown. The first instance is when Sherlock Holmes writes a letter inviting John Turner to his house wanting to see him to avoid a scandal. It was at that moment; John Turner breaks down and confesses to the killing of Charles McCarthy. Sherlock Holmes later asks John Turner to write a confession letter and promises to use it only if James is found guilty. Towards the end of the story, John Turner dies; James gets out of prison and marries Alice. Sherlock Holmes keeps his promise and destroys the letter. Next instance is when Charles McCarthy promises to keep the old secret between him and John Turner about their past. He breaks his promise and uses it to blackmail John Turner, who has turned a new leaf and lives a well and...
Words: 567 - Pages: 3
...Prewriting for Letter Assignment 1. Theme/Topic: (Choose: Education, Technology, Family, Health and Wellness) Technology- Perils of social networking, using social network to background check prospective employees 2. Angle: Arguable topics are those that have at least two sides. Choose a side that you agree or disagree with. I am going to argue that it is an unfair practice for potential employers to use social networking to disqualify candidates for future employment. 3. Purpose and Thesis: The purpose identifies whether you’re writing to support, refute, or extend the ideas of the publication to which you are responding. The thesis statement lets the reader know what to expect in your letter. To complete your thesis, start with a formula such as “I agree with [topic/issue/author] because…” OR “I do not agree with [topic/issue/author] because…” I do not agree with the practice of prospective employers using Facebook to investigate their employees. 4. Reader/Audience Profile a. Readers’ Expectations: Write down the specific expectations of readers of the publication and how you plan to accommodate them. Readers would expect to read why prospective employers should not use social media to investigate their job applicants. I will use examples from my research of how this practice can negatively affect the process of finding qualified candidates. b. Readers’ Values/Attitudes: Write down your readers’ values and attitudes toward the issue and how they will...
Words: 1034 - Pages: 5
...bond with IR .open up to her audience .she can only talk to you, you can only listen to her .express how she truly feels, opinions, feeling and thoughts .seek what she really think, instead of what she tells other people Disadvantages: .never know if IR is being honest, telling the truth .only her speaking, can’t listen to other peoples view points .cant question her .not a balanced view point .Over powering, mind controlling Facts on IR character scn 1: .opening paragraph, AB doesn’t reveal much .shared few facts, facts he does share are basic doesn’t give much information .mother dead, lives alone .cousin in Canada, apparently only relative .suggests lonely, learnt to be independent .likes to write frequent letters .recently attended funeral of someone she doesn’t even know correct name of .cant of known recently decease lady .’At least it’s an outing’ .suggests doesn’t have anything better to do, didn’t have close relationship with lady .neighbours just moves in, observes street occasionally .’Don’t look very promising, kiddy looks filthy’ Hints she is judgmental, immediately assumes they aren’t promising .well spoken ‘mover over’ .few facts, gather she is lonely, judgmental, self assured, bored, nothing to do with life Positive and Negative Characteristics: .opening paragraph, IR reveals number of Pos and Neg characteristics .what she says, how she says it POS: .doesn’t use plain, simple, boring words .uses big well spoken...
Words: 2207 - Pages: 9
