Premium Essay

How to Write Bad News Letters

In: Business and Management

Submitted By HavanaGreen
Words 684
Pages 3
Bad News Letters Ashley Allard

Culture Free Memo
TO: Irene O’Connell New Product Manager Ireland International Landscape Tools, Ltd.

FROM: Ashley Allard New Product Specialist Chalmers Industries

ABOUT: Not Interested at this Time

This is to advise you that Chalmers Industries will not be manufacturing mid range blades.
We regret to inform you that although the mid range blades are of decent quality they are not a good fit for Chalmers Industries. Please keep Chalmers Industries in mind for any future products.
If you wish to contact us for any more details, please contact Eileen Dawson, our business manager at 212-986-4343 ext. 1234.

Japan Sample
September 14, 2012
Mr. Akira Yamoto,
New Product Development Coordinator
Tokyo Business Blades
15-17 Ginza 9 chrome
Chuo-ku Tokyo 104
Ms. Ashley Allard
New Product Specialist
Chalmers Industries
3 East 43rd Street
New York, NY 10017

Dear Mr. Yamoto:

Allow us to extend
Our sincere salutations,

Here at Chalmers Industries our motto is “ChipRite or don’t chip at all”. It has been a motto that has been true throughout the 20 years that we have been in business.

As such we are reevaluating the products that are being sold at Chalmers Industries. We do hold a standard with our chippers and we want to be sure that our customers are getting high quality products. We regret to inform you that we will not be using your mid range blades.

Your services have been greatly appreciated and we sincerely hope that you will think about us in your future projects.

Please keep Chalmers Industries in mind.

Please accept our gratitude for your
Many kindnesses to our organization,

Ashley Allard

Australia/New Zealand Sample:

September 14, 2012

Arthur Allen
Senior Associate
Western Pacific Blade Consortium
Level 9, 380 Bay Street
Brighton, Victoria 3187...

Similar Documents

Premium Essay

Writing Assignment 4 Procedural Message

...ENGL510 Foundations of Professional Communication Writing Assignment 3 -- Bad News Message Instructions In this assignment you will complete a collaborative project designed to solve the problem of delivering bad news. Communicating bad news is one example of a complex workplace problem. Incorporate strategies for analyzing group dynamics, resolving conflict, and communicating in a multicultural environment to complete the project. Each group has a dedicated discussion area to work on the assignment which begins with an individual effort. Situation: Giving Bad News to a Customer ------------------------------------------------- You are the sales manager at Easy to Be Green. One of the company’s services is to design and install energy-efficient heating, cooling, and insulation systems in both new and existing buildings. Because these systems are custom-designed and involve a variety of sub-contractors, no changes can be made to the design after a date specified in the contract. ------------------------------------------------- ------------------------------------------------- This morning one of your sales people, Chris, comes to you with a problem. The construction manager at Greenfield Community College, a new client with a huge campus and many ongoing construction and renovation projects, has written to Chris requesting a change in the location of a venting apparatus to accommodate a change in the campus’s overall design plan. The request was......

Words: 1107 - Pages: 5

Premium Essay

Giving Bad News to Customer

...ENGL510 Foundations of Professional Communication Writing Assignment 3 -- Bad News Message Instructions In this assignment you will complete a collaborative project designed to solve the problem of delivering bad news. Communicating bad news is one example of a complex workplace problem. Incorporate strategies for analyzing group dynamics, resolving conflict, and communicating in a multicultural environment to complete the project. Each group has a dedicated discussion area to work on the assignment which begins with an individual effort. Situation: Giving Bad News to a Customer ------------------------------------------------- You are the sales manager at Easy to Be Green. One of the company’s services is to design and install energy-efficient heating, cooling, and insulation systems in both new and existing buildings. Because these systems are custom-designed and involve a variety of sub-contractors, no changes can be made to the design after a date specified in the contract. ------------------------------------------------- ------------------------------------------------- This morning one of your sales people, Chris, comes to you with a problem. The construction manager at Greenfield Community College, a new client with a huge campus and many ongoing construction and renovation projects, has written to Chris requesting a change in the location of a venting apparatus to accommodate a change in the campus’s overall design plan. The request was......

Words: 1107 - Pages: 5

Premium Essay

Business Com

...space preceding each sentence, write T if the statement is true or F if the statement is false. ____T__ 1. Good news and neutral news messages follow the same strategy. ____F__ 2. Emphasize I or we when planning a neutral or good news message. _____F_ 3. The indirect message pattern is appropriate for good news messages. ___T___ 4. A claim message should end with a courteous suggestion for prompt action. Directions: In the spaces proceeding the statement list the sequence. 5. List the sequence for the good news strategy. (1)_Open with the good or neutral news __________________________________________________________________________ (2)__Follow with adequate details or descriptions _________________________________________________________________________ (3)___End pleasantly ________________________________________________________________________ Chapter Six/Seven Directions: In the space preceding each sentence, write T if the statement is true or F if the statement is false. ___T__ 6. The objective of a refusal message is to say no and still maintain goodwill. __T___ 7. State or imply the bad news in the opening statement of a bad news message. __F___ 8. When you prepare a bad news message, use the direct message pattern. __T___ 9. Buffers do not contain negative statements. ___T__ 10. To promote diplomacy, use active voice in the explanation of the refusal. __T___ 11. Always end a bad news message with a positive......

Words: 1340 - Pages: 6

Premium Essay

Bsad 98

...BSAD 98 February 19th, 2015 Business writing is extremely important in the business world. A number of professional business representatives make persuasive arguments that university students are so bad at business writing. In this paper, I will explain the problems that students have when they write in the business environment. I will also define what good writing is and why it is significant for business students to have these skills. Finally, I will honestly assess my communication abilities by using examples and experiences. When college advisors say “students write poorly”, it means students are writing an article by using poor grammar, poor punctuation, poor vocabulary, and poor time planning. Lots of professional writers who have been working with students in universities found that university students cannot even provide a logical thought or reasoned argument. According to the poet and playwright Michelene Wandor, a large number of university students don’t know that a sentence is, what a verb is, what a noun is. The children’s author Yvonne Coppard agrees: “They have sentences that draggle all over the place, you can see whole pages without paragraphs, and as for speech punctuation.” Social media and instant messaging make students write informally and send out quickly. They tend to do the same thing when they plan to send out an email or a message in the workplace without thinking and proofreading it. A good writing is that the reader can clearly understand the......

Words: 762 - Pages: 4

Free Essay

Boscombe Valley

...murder. Holmes, unlike the police, does not hastily conclude that James murdered his father. Instead, he is thorough with his investigation and uncovers the real murderer. 4) What goes around comes around Those who do bad things in life have to bear in consequences of their actions. For instance, John Turner chose to turn to crime in order to survive. He also committed murder and despite changing his identity, his past actions and history came back to haunt him. 5) Keeping a secret There are two instances where this is shown. The first instance is when Sherlock Holmes writes a letter inviting John Turner to his house wanting to see him to avoid a scandal. It was at that moment; John Turner breaks down and confesses to the killing of Charles McCarthy. Sherlock Holmes later asks John Turner to write a confession letter and promises to use it only if James is found guilty. Towards the end of the story, John Turner dies; James gets out of prison and marries Alice. Sherlock Holmes keeps his promise and destroys the letter. Next instance is when Charles McCarthy promises to keep the old secret between him and John Turner about their past. He breaks his promise and uses it to blackmail John Turner, who has turned a new leaf and lives a well and...

Words: 567 - Pages: 3

Free Essay

Letter to the Editor

...Prewriting for Letter Assignment 1. Theme/Topic: (Choose: Education, Technology, Family, Health and Wellness) Technology- Perils of social networking, using social network to background check prospective employees 2. Angle: Arguable topics are those that have at least two sides. Choose a side that you agree or disagree with. I am going to argue that it is an unfair practice for potential employers to use social networking to disqualify candidates for future employment. 3. Purpose and Thesis: The purpose identifies whether you’re writing to support, refute, or extend the ideas of the publication to which you are responding. The thesis statement lets the reader know what to expect in your letter. To complete your thesis, start with a formula such as “I agree with [topic/issue/author] because…” OR “I do not agree with [topic/issue/author] because…” I do not agree with the practice of prospective employers using Facebook to investigate their employees. 4. Reader/Audience Profile a. Readers’ Expectations: Write down the specific expectations of readers of the publication and how you plan to accommodate them. Readers would expect to read why prospective employers should not use social media to investigate their job applicants. I will use examples from my research of how this practice can negatively affect the process of finding qualified candidates. b. Readers’ Values/Attitudes: Write down your readers’ values and attitudes toward the issue and how......

Words: 1034 - Pages: 5

Premium Essay

Tsar Nicholas Ii - Wwi

...Source A is an extract of a letter that was written by the former commander in chief of the Russian Army, Grand Duke Nicolai, and was sent to the Tsar. The Duke writes about his concern over Rasputin’s influence and how it is a problem. The fact that the Duke thinks it is a problem means it is affecting the army as although he was dismissed, he still would have had allegiance to the army and would have felt Rasputin was having a bad influence. In addition to this, the Tsar had become commander in chief and left the Tsarina and Rasputin to run the country which may have also caused the Duke to write this letter. As this is from November 1916, this letter has been written after the tragedies Russia had been through in the war such as the Masurian lakes incident. What this meant was that Rasputin was having influence over the orders the army gets and this was proving to be very detrimental to the Army. By writing a letter to the Tsar, we understand the level of concern the Duke had as he deemed it significantly important that he must write directly to the Tsar. This is extremely important in showing how the Tsar’s reputation was damaged due to the war as even the commander in chief was concerned about how things were being done and the problems they were causing. This ultimately triggered the revolution of 1917 and shows how significant the war was in damaging the Tsar’s reputation. The source also seems to show that the Duke understands that the Tsar can’t totally get rid of......

Words: 1195 - Pages: 5

Free Essay

Chapter 2

...facilitate feedback The richest communication medium Face to face conversation For persuasive messages, the best approach is to? Emphasize how your audience will benefit A euphemism is a word or phrase that is? A milder term for one with a negotive connotations The most common tone for a business message is? conversational Words such as nevertheless, however, and therefore? Are useful for making transitions The main task in completing a business message consist of? revising, proofreading, and producing When reviewing your document for content, you should be concerned with? The accuracy and relevance of the information For general business messages, your writing should be geared toward readers at the? 8th to 11th grage level Using space in a document? provides contrast Justified type is type that? Set flush on the left and flush on the right When making a routine request, you begin with? A clear statement of the main idea or request When making a request, you should? Assume the reader will comply with your request In the body of a request message, you? Give details and justify your request When requesting an adjustment, your closing should usually? Request a specific action Routine, Positive messages should do all the following Communicate the good news, provide all required details, and leave your reader with a good impression In a positive message, the main...

Words: 1585 - Pages: 7

Free Essay

Addressing the Needs of the Quakers

...In 1661 Edward Burrough wrote a letter to King Charles II, “A Declaration of the Sad and Great Persecution and Martyrdom of the People of God, Called Quakers, in New England, for the Worshipping of God.” Burrough constantly ridicules the unfairness and unjustness of the Puritans- otherwise known as the “Petitioners”- and tries to convince King Charles II that the Quakers are of “innocent blood” (3). Burrough strategically insinuates that the Petitioners are bad and selfish by comparing both the Quakers’ ways of life with the Puritans’, by building the trust between Quakers and the king; in addition, by building the king’s ego, and by using visual details involving nature. With the overall argument that the Puritans are the wrong doers, Burrough automatically attaches the Quakers to a higher standard, and associates them with religion, trust, and justice, although both share the label of being colonial people. Burrough starts by addressing the fact that Quakers have not done any transgression to deserve the punishments that the Puritans have bestowed upon them. When he states, “[I]t is hard to relate the Cruelties committed against these People, and acted upon them by these Petitioners,” Burrough confronts the corrupt abuse the Puritans are giving the Quakers, without fair reasoning but solely because of the “[d]ifference in Judgement and Practice concerning Spiritual things, and without any transgression of the Law of God, or their own Laws” (3). Strictly speaking, the......

Words: 1399 - Pages: 6

Premium Essay

Loving the Bad Man

...Loving the Bad Man- Movie Review Louise Lomeland CRIS303-B02 Liberty University Online Abstract The movie Loving the Bad Man is about a traumatic experience; rape of a young woman and the man who raped her. Christine Thompson is a young Christian woman loved by those who know her and her family, father, mother, and brother. Christine is raped by a young angry man named Mike Connor and she becomes pregnant and gives birth to a boy she names Arthur. Mike is committed to prison for 10 to 20 years for his crime on the day Christine gives birth. They come together through Christine’s faith in God and His word for forgiveness. Christine’s life gets worse before it gets better, while Mike’s life, although in prison gets better before it gets worse. Everyone close to Christine and Mike are affected by the traumatic event. The Nature of the Crisis Presented Christine Thompson is a young woman who lives with her family. Her mother, Marion who is a stay at home mom is supportive and loving, and shares the Christian faith with Christine, her father, Ed who is also supportive and loving but does not see eye to eye with Christine and her belief standard of faith, and her brother, Joey who is a DJ music player at local venues. Christine works as a cashier in a store. A male co-worker Cole Parker, who is also a Christian is interested in Christine and asks her for a date however, Christine declines stating she does not date. Driving home one night after a church fellowship......

Words: 1436 - Pages: 6

Premium Essay

Writing Essay: The Most Important Importance Of Writing

...remembering, or communicating. When first starting a writing assignment, you can brainstorm all you want but nothing sticks in your head for very long until you pick up a pen and write it down. Your pen is like the friend that remembers everything you tell it. It helps you complete homework assignments at school, sign documents at work, and even interpret your thoughts through journaling. Your pen is a key and writing is the treasure. It gives you access to emotions, communication,...

Words: 1011 - Pages: 5

Premium Essay

Jqwjheq

...Agents is a new company that is planning to open an office in a town or village near you. Like all estate agents, the company will sell and rent homes for their clients, arrange mortgages for buyers and provide other services. In this assignment you will: • compare business documents used by three different companies • look at different methods of communicating information and the technologies that support them • create documents/communications for Mags Estate Agents. Task 1 – to be handed in on or before……………………………….. Estate agents use many different types of documents to communicate with buyers and sellers. You should collect (or your teacher will give you) two different documents from each of three different estate agents. For example you may collect an information sheet from each estate agent and then visit their website. Study the documents carefully and then write a report that describes and compares the documents. You will need to consider these points when describing and comparing the documents: • What is the purpose of each document? • How is each document laid out? • What is good and what is bad about the way each document is presented? • How does the presentation of similar documents compare? • What is good and what is bad about the way each document is written (the style of language used)? • How does the writing style of similar documents compare? • Do documents from the same estate agent use a house style and how is......

Words: 1716 - Pages: 7

Premium Essay

Soft Drinks

...Trobaugh November 1, 2012 Research Topic: I am investigating about soft drinks and calories in order to find out the relation of these products with the obesity problems we are having in our country, and how can they be resolved with the implementation of diets or strategies that will help the people. Source #1 “Hard News About Soft Drinks”. Tufts University Health & Nutrition Letter 29.4 (2011): 4. MasterFILE Premier.Web. Quote: Tufts University Health and Nutrition Letter 29.4 reports, “ In a study of 2,564 people, average age 69, over about nine years, drinking diet soda daily was associated with the 60% higher rate of stroke, heart attack and death from cardiovascular causes. Even after adjusting for other factors linked to heart disease, diet-soda drinkers remained at 48% greater risk” (Hard). Annotation: This article was made by the Tufts University Health and Nutrition Letter which is a very popular place and well known by their studies of health, nutrition and other things related with people. The article was available and accessible in the HCC databases and was recently written on the year 2011. I choose this article because it is very rich in information about the topic I’m researching which is soft drinks and their bad effects that it causes on humans. “Hard News About Soft Drinks”, talks about the risks of consuming soft drinks, especially those diet sodas that we think they are better for us but they end up having worse effects on our bodies and health.......

Words: 966 - Pages: 4

Premium Essay

Weymouth Steel Case

...the company to compete with other corporations. It needs to set up a new production system and satisfy environmental protection standards. Due to the cost-cutting effort, the company has closed some factories and cut unnecessary expenses. It plans to lay-off some employees. In addition, the company needs to increase salaries and improve benefits for some of the remaining employees. Therefore, the company is figuring out how to convey this good news and bad news to its workers. Analysis and Evaluation While Weymouth has to lay-off thousands of employees, it plans to increase salaries and improve benefits for others. On one hand, it’s necessary for the company to downsize to save the company in this tough time. On the other hand, offering a better policy for remaining workers may conflict with the cost-cutting effort, but satisfying workers can benefit company’s long-run business. Conveying these messages plays an important role in company’s success. If the company has a good solution, it can soften the anger of those who get fired, and make the remaining workers work effectively. However, an ineffective solution can depress people who are fired and worry the remaining employees, so it may create an ineffective working environment. Alternatives The company has at least two alternatives to deal with this problem. First, it should have face-to-face group meetings to convey the bad news, and email the good news to those whose salary and benefits are going to improve. The......

Words: 520 - Pages: 3

Free Essay

Letters to the Editor

...its use, contact our Customer Support: +46 (0)8 738 5210 (Mon-Fri 08.00-16.30) or by e-mail to support@urkund.se  B 1. Give an outline of the various attitudes to the show Boys and Girls Alone expressed in “Letters to the Editor” (text 1) and “I was right to put TJ on TV” (text 2) In the first part of the text “Letters to the Editor” we read how Channel 4 explains to Dr. Richard House that the children are safe and it is all good. How the children’s welfare comes in first place and that the parents can talk to their child whenever they want to and even take them out of the show if that is necessary. The text is all positive and Andrew Mackenzie who writes the letter makes sure that it can’t be misunderstood in any way that the children are safe. The other part of the text is written by Dr. Richard House who is a Senior Lecturer in Psychotherapy. This part of the text is total opposite from the first. Dr. House means the program is “a grotesque social experiment conducted on child guinea-pigs”. It is easy to hear how he is against the program. He thinks it is really bad for the children’s psychology because the program brings the children in the “fake” safe environment. You can tell that Dr. House means this is wrong because then they don’t get to learn how it is in the real world. So in Dr. House’s opinion this is...

Words: 926 - Pages: 4