Premium Essay

How to Improve Interdepartmental Communication

In: Business and Management

Submitted By aprilbaby0426
Words 501
Pages 3
How to Improve Inter-departmental Communication

Everyone experiences of being the one in groups, and inevitably communicates with the people who are surrounding. Definitely, communication is the most common way for human beings in the world. And due to the advancement of information technology, today’s organisation communication channels have been broadened. However, communication barriers potentially come up within inter-departments. Sometimes, important information simply gets lost because someone doesn’t know that it needs to be received or how to share it, and group members don’t communicate to each other effectively. Thus, it’s important for the hierarchy, regardless of the type of the organisation, to take a thoroughly consideration of the ways of controlling the communication to get rid of any adverse factors. What kinds of communication are required for participating in a group especially in an inter-department? This essay will primarily focus upon recognising the poor communication issues that emerge in inter-departments, and then how to cope with the problems effectively from a management perspective.

Recognising the causes of poor communication is an important step towards avoiding them (Judith 2012, p.6). Why is poor inter-departmental communication incurred? Firstly, different people have diverse personalities. Someone prefers being quiet with few words, and someone favours in being loud and eloquent. If such two types of people communicate, the conversation might be going to fail. Secondly, individuals identify themselves’ values with their organisation notably different. A part views strongly while another part views weakly. The former tends to perceive organisational values and attributes to be associated with one’s own personal values, while the latter working with armchair attitude. Thirdly, trust rarely accrues to a company or person based…...

Similar Documents

Premium Essay

Eagle Manufacturing Case Study

...has put together a group of professionals, experts, and support staff whose work is tops. b. The performance of Ted’s department is satisfactory. c. Employee morale in the supply department has declined. d. Communication within the department is scarce. e. There will be a loss of an employee to a competitor for a better salary. II. Major Problem a. How can Ted improve performance within the supply department that will result having a direct impact on the company’s profitability? b. How can interdepartmental communication be improved? c. How can the start of co-operations within different departments be created? III. Possible Solutions/Alternatives d. 1. Ideally, as a supply manager, your role and goal is to find the best deals of high quality products at the lowest cost. In order to do this, Ted would need to research and implement a number of strategies. i. Segmenting the company’s suppliers. – Know the supplier’s role and importance in the supply chain. ii. Establish supply chain metrics. – Use metrics that can be measured internally and externally, such as fulfillment and agility indicators and return on working capital. iii. More involvement of employee. – Inform them on how their role(s) impacts the supplier. iv. Include other departments, such as sales, operations, marketing, and finance. – Find out what the sales department plans on selling, what’s going to be made or fixed......

Words: 932 - Pages: 4

Premium Essay

Docx

...The Development of a Measure of Business Process Orientation and its Link to the Interdepartmental Dynamics Construct of Market Orientation by Dr. Kevin McCormack President DRK Research and Consulting LLC Kmccormack@drkresearch.org tel.205-733-2096 fax 205-733-2094 2232 Baneberry Dr. Birmingham, AL 35244 March, 1999 ABSTRACT Interdepartmental and cross functional interaction are proposed to be critical to business success in today’s environment. Interdepartmental dynamics, a component of the Kohli and Jaworski market orientation framework, has been shown to influence market orientation and business performance. Several concepts have developed recently relating to and possibly further defining these components of market orientation. These are concepts of the business process orientation of an organization and the impact on interdepartmental and cross functional interaction. This study develops the construct of business process orientation (BPO) as it relates to interdepartmental dynamics. It also develops and validates the measures for BPO and tests the proposed relationship of BPO to interdepartmental dynamics. Copyright( - Property of Dr. Kevin McCormack. Do not copy without permission TABLE OF CONTENTS EXECUTIVE SUMMARY ………………………………………………………. 3 I. INTRODUCTION AND PURPOSE……………………………………… 4 II LITERATURE REVIEW (edited)………………………………………… 7 III RESEARCH DESIGN......

Words: 9548 - Pages: 39

Premium Essay

The Impact of Office Automation on the Organization: Some Implications for Research and Practice

...Introduction Social Impacts of Computing Rob Kling Editor The Impact of Office Automation on the Organization: Some Implications for Research and Practice M a r g r e t h e H. O l s o n a n d H e n r y C. L u c a s Jr. New York University Computer technology has recently been applied to the automation of office tasks and procedures. Much of the technology is aimed not at improving the efficiency of current office procedures, but at altering the nature of office work altogether. The development of automated office systems raises a number of issues for the organization. How will this technology be received by organization members? How will it affect the definition of traditional office work? What will be its impact on individuals, work groups, and the structure of the organization? This paper presents a descriptive model and propositions concerning the potential impacts of office automation on the organization and it stresses the need, when implementing automated office systems, to take a broad perspective of their potential positive and negative effects on the organization. The need for further research examining the potential effects of office automation is emphasized. CR Categories and Subject Descriptors: J. 1 [Administrative Data Processing]--business; K.4.3 [Computers and Society]: Organizational Impacts General Terms: Experimentation, Management, Theory, Human Factors Additional Key Words and Phrases: office automation, automated......

Words: 8078 - Pages: 33

Premium Essay

Mgt Proposal

...eliminates interdepartmental finger pointing and reduces conflict among personnel executing projects for our customers. The IPT structure will increase efficiency, reduce cost, enhance teamwork, and provide the team members with a sense of personnel accomplishment that both motivates and rewards our employees. Introduction: Seamless Cross-Functional Project Teams are the Key to Successful Projects Project performance is dependent on intertwined functional execution. Project performance is dependent on intertwined functional execution. Integrating new systems into customer products is the backbone of our business. Our customers’ operational tempo combined with changes in the political climate demand that we respond to their everchanging needs faster and cheaper than ever. The heart of our responsiveness depends on the seamless integration of our project teams. Whether we are installing a new weapon system, or upgrading a radio, each function is highly dependent on other areas. For a typical developmental effort, engineering takes the customer requirements from project management and develops the detailed requirements that flow to the other functions to produce the product. Production control translates the detailed requirements from engineering into material requests and manufacturing work orders that are in turn fed to supply chain management and manufacturing. All of these areas feed information and requirements changes back into engineering to improve the......

Words: 1354 - Pages: 6

Premium Essay

The Exley Chemical Company

...department heads and not enough communication/coordination efforts between departments (i.e. Marketing, Production and Consumer Research) 7. Deaf consumer thoughts/ideas III. Systems Affected 1. Structural: the unity of the groups is affected 2. Psychosocial: The presence of the product manager with the customer causes a psychosocial issue with marketing. In addition, the presence of marketing research by product manager causes a strain. 3. Technical: There is lack of communication via the current networking system between marketing and product development. Databases are not updated on progress of pending projects for the benefit of marketing. 4. Managerial: A clear chain of command is not defined. IV. Alternatives 1. Keep the organization structure as status quo. 2. Dissolve the Product Development ramp up on additional staff in research, engineering and marketing to collectively coordinate projects, make them interdepartmental liaisons. Possibly not effective decision due eh amount of money spent to build this department. The competition and conflict could remain if the employees from the dissolved group were integrated into the existing departments 3. Re-examine the organizations hierarchy and redevelop departments. This action will allow for the reduction of competitiveness while motivating the employees to work in a n open and trusting environment sharing the goals and objectives of the company. 4. Improve interdepartmental interfaces and address......

Words: 619 - Pages: 3

Premium Essay

Case Study: Eagle Mfg. Co.

...have got training on how to improve attitude, team spirit, quality, performance, services by applying some quality tools like six sigma and Dmaic etc. Lack of proper training is affecting the effectiveness and efficiency of Ted's supply department. 2. Lack of process: There are no defined processes to do a task. Defined processes will help Ted to improve the quality of services and the people. For example whenever a new employee joins Ted's team he can go through these defined processes to understand the working, models and steps to do a particular task effectively and in an error free manner. 3. Lack of Transparent Communication: The other important reason I analyze from the case is lack of transparent communication between the Ted's supply department and other functional units of the organization. There is lack of interdepartmental and intradepartmental communication; Ted's people are not able to connect with other departments and fail to understand exact requirement of other departments, this improper communication delays the delivery sometimes and affecting quality of the products and services provided by the Ted's people. 4. Poor Quality: Ted is not able to retain his highly skilled professional staff due to various reasons like lack of monetary benefits and motivation etc. This is affecting the quality of services offered by the Ted's department to other departments. How will Ted's people benefit from training? How will training improve their......

Words: 561 - Pages: 3

Premium Essay

Video Analysis Week 3-4

...In order for any company to grow into a successful and viable company in the future, there are a number of things that have to be implemented to ensure there’s balance and the organization is running properly. For CanGo they have the vision of where they want to be in the future and the start of a good internal structure to carry out those goals and vision. Where things seem to get off track for CanGo is in the areas of communication between departments, ensuring that full financial analysis have been completed before starting on a project, internal organization within the company, lack of professionalism between employees, and lack of concern for legality when it comes to company action’s. All of these issues if left uncorrected can pose a huge threat to the viability of CanGo’s business in the future. However, on the other hand if the following recommendations are put into play and the current issues are resolved it will only further and grow CanGo in their current state and in the future. Issues: 1. There seems to be a serious lack of communication between departments at CanGo. At any given time it is apparent that employees do not seem to know what others are working on or have already worked on. 2. CanGo has not done a proper full financial analysis regarding the new system; once again no project should be jumped into without proper analysis. 3. CanGo’s lack of a strategic plan to train the personnel for new responsibilities. CanGo management is......

Words: 2787 - Pages: 12

Premium Essay

Cango 2

...September 21, 2011 Introduction: In order for any company to grow to be a successful and viable company in the future, there are a number of things that they have to ensure are balanced and running properly. For CanGo they have the vision of where they want to be in the future and the start of a good internal structure to carry out those goals and vision. Where things seem to become off balanced for CanGo is in the areas of communication between departments, ensuring that full financial analysis have been completed before starting on a project, internal organization within the company, lack of professionalism between employees, and lack of concern for legality when it comes to company action. All of these issues if left uncorrected can pose a huge threat to the viability of CanGo’s business in the future. However, on the other hand if the following recommendations are put into play and the current issues are resolved it will only further and grow CanGo in their current state and in the future. Issues: 1. There seems to be a serious lack of communication between departments at CanGo. At any given time it is pretty apparent that employees do not seem to know what others are working on. 2. It does not seem that CanGo has done a proper full financial analysis regarding the new system; once again no project should be jumped into without proper analysis. 3. CanGo lacks of a strategic plan to train the personnel for new responsibilities. CanGo management is......

Words: 2621 - Pages: 11

Free Essay

Business Marketing

...including excessively long and unfocused paragraphs and unorganized outline. However, you’ve covered the assignment pretty well. I understand what change you want to have at this company with some obvious management problems. | | Management and Processes Julie Brito BUS340 Business Communications Steve Freeman February 13, 2012 Management and Processes Agencies are only as good as the people who make up their staffs and it is a matter of time before Zimmerman Advertising finds itself without a willing and able employee staff. The agency is run like a sweat shop and management makes it seem at times as if you owe loyalty and should be proud to be part of the “Zimmermite” colt. This agency is primarily known because of its creative and statistic research before and after the marketing campaign is rolled out on any of the agency’s over 300 retail and automotive accounts. Sadly, this agency grew from a three person hole in the wall to a multi-billion dollar agency in a short 15 year span and management had great ideas for business growth. However, it failed at implementing a strategy for office growth. With this lack in interdepartmental communication, communication, and accountability employees are constantly unhappy and stressed in their work environment. These feelings of low morale and dissatisfaction will be reflected in the productivity of the department, as well as the amount of turn over within a department. Employees who don’t feel some......

Words: 1207 - Pages: 5

Premium Essay

Enterprise Resource Planning (Erp)

...information, making it easily accessible and vastly improving interdepartmental communicating. A good ERP system should serve all level of an organization, from senior managers to production workers, with information being provided independently and made readily available by and to any level. The main benefit of implementing ERP system include but not limited to improve communication, better visibility integration of all departments, and business process reengineering often resulting in strategic advantage over competitors. Communication across board and different areas of a business is improved because information has become centralized, eliminating any “information islands” as data is made easily accessible and readily available to those who require it. The reliability of said information is also improved, as appropriate sources can be confirmed. It can also be guaranteed that information and data is both sent and received by the right people/departments, with feedback being provided by both parties; this can greatly improve the time it takes to make decisions within a business, which in itself is an advantage over competitors. It is this coordination of departments which vastly improves a business’s ability to deal with any problems in its supply chain or accounting department; if any area of the business was being hindered by or had an issue with another, for example, ERP would ensure fast, easy communication between these two departments and each could present......

Words: 860 - Pages: 4

Premium Essay

Ackoff Management Misinformation Systems

...particular point in time. I don’t believe you can ever store too much data. However, whoever is responsible for presented the information to management have to be skilled enough to present the right amount of information needed to make a decision about the situation at hand. If the information does not reduce uncertainty, improve the ability to make predications, or confirm/correct their prior expectation, then the information becomes irrelevant. But that same irrelevant information can become relevant for the next situation. Therefore, I think all information is important and should be made readily accessible for management at any giving time. 2. Managers know what they need and want; I agree with this assumption to a certain extent. I agree overall with Ackoff’s contention. It is hard to provide someone with adequate information if they cannot provide you with the full ‘what it is’ that they need or want. A lot of times managers have an idea of what they want. However, the lack a full understanding of what information is needed to achieve it. This will place a demand on whoever is tasked with providing the information to try figure out what and how much information management may need. And too often people go with the concept that too much information is better than too little. Having that idea can sometimes lead to information overload. And it also may lead to providing irrelevant information. A clear sense of direction would alleviate much of......

Words: 862 - Pages: 4

Premium Essay

Levi Strauss & Co.

...management recognizes that internal integration by itself is not sufficient the Supply Chain and Competitive Performance Q6:     Explain how effective logistics management can provide a major source of competitive advantage. Competitive advantage هام جدا وجاء في الفاينل Effective logistics management can provide a major source of competitive advantage – in other words a position of enduring superiority over competitors in terms of customer preference may be achieved through logistics. The bases for success in the market place are numerous, but a simple model is based around the triangularالثلاثي linkage of the company, its customers and its competitors – the ‘Three Cs’. The ‘Three Cs’ in question are: the customer, the competition and the company. The source of competitive advantage is found firstly in the ability of the organization to differentiate itself, in the eyes of the customer, from its competition and secondly by operating at a lower cost and hence at greater profit. Recommendation for how logistics might be better managed: - Cutting short the pipeline: reduce inventory levels anywhere that occur in the supply chain, by better internal coordination and cooperation with suppliers. - Improving pipeline visibility: Remove communication barriers caused by inappropriate organizational structures and improve information system. - Manage logistics as a system: add value for customers by managing and optimizing the......

Words: 5886 - Pages: 24

Premium Essay

Shoe Corporation of Illinois

...Allison, feels that the only way for a small independent company to be competitive is to change styles frequently, taking advantage of the flexibility of a small organization to create designs that appeal to customers, while other big companies produce large quantities of stable shoes which cuts the prices of constant changes in production processes and sales representatives. The new shoe design launch includes a number of bureaucratic steps which slows down the process and makes some employees to feel that the final approval is just a snap judgment of the president. The firm’s structure is vertical with centralized decision making and there exists some serious employee or interdepartmental conflicts. The president recently hired some consultants and installed sophisticated computers to initiate internal communication but the there is a resistance to change. 1. Leadership errors: Even though in the case, the management decides to innovate, it is also mentioned that the President of the firm sometimes wishes to produce only stable shoes. There is also an absence of leadership which supports the use of technology. It is also evident in the case that sometimes the President makes a snap judgment to decide the design of the product on which the designers has spent plenty of their time. 2. Innovate or gain benefit from economies of scale. Being a small shoe producer, Shoe Corporation of Illinois does not produce in large quantities, whereas other large companies produce......

Words: 1635 - Pages: 7

Premium Essay

Employee Engagement

...the partial fulfillment of the PhD degree On “Impact of Organizational Culture and Communication on Employee Engagement” Submitted by Swatee Sarangi Under the Guidance of: Dr. R.K. Srivastava, PhD Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Submitted to SNDT University For The Degree of Doctor of Philosophy In Management Thesis Title : “Impact of Organizational Culture and Communication on Employee Engagement”. Name of the Candidate : Research Guide : Swatee Sarangi Dr. R.K. Srivastava Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Place of Research : K.J. Somaiya Institute of Management Studies & Research, Mumbai Registration No: Ref.No. Acad : RRC-26/2009-10/901 Signature of Candidate: Signature of Guide : TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 Introduction to the Study 1.2 Employee Engagement 1.3 Drivers of Employee Engagement 1.4 Indian Banking Industry 1.4.1 Nationalization 1.4.2 Liberalization 1.4.3 Co-operative Banks 1.4.4 The Current Scenario 1.5 Opportunities and Challenges 1.6 Need of the Study 1.7 Key Concepts Explained in the Study 1.7.1 Organizational Culture 1.7.2 Organizational Communication 1.7.3 Employee Engagement 1.8 Benefits of the Study CHAPTER 2: LITERATURE REVIEW......

Words: 13631 - Pages: 55

Premium Essay

Efp1 Task2

...have come here to do missions work with our organization. The differences in incomes has played a big role in how our church functions. Along with a widening wealth gap America has a widening age gap, that has been facilitated by the influx of immigration into the U.S. As the baby boomers of America are reaching their golden years, a younger generation of mainly Mexican immigrants are attributing to this shift (Foxnews.com). Most of the original members our church were young families whose parents, over the past fifteen years, have grown into older age and their children are having children. Not to mention, with the addition of the bible college to our facility it has attracted many new members fresh out of high school. Increasing Diversity Most of our Heartland Community Churches organizational employees are original members who have lived in Missouri their whole lives and who are older than a lot of our newcomers. To be able to increase diversity in our church we need to bring in younger people to help us understand what they want out of a church. It is important for our younger generation to feel that they are being taken into consideration and being listened to, after all they are the future of this church. Bringing in younger members will also help us to hear different perspectives on issues and they can also help with different approaches on how to settle those issues. Another way to help increase diversity in our organization would be to hire on more......

Words: 2228 - Pages: 9