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How to Interview

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FAIRMONT INTERVIEW

“Turning moments into memories for our guests.”

What are my goals within the hospitality industry?

LONG TERM GOALS:

1. Become a General Manager of a Fairmont location or head of a department.

SHORT TERM GOALS:

1. Expand my knowledge in understanding how different departments work independently and collaboratively in order to be a successful leader.

2. Expand my ability to understand the different ways of thinking within each person whether they are a guest or fellow colleague.

*This would teach me what is necessary to be approachable in any given situation by adapting to their style of communication.

WHY IS THIS BENEFICIAL? – Nobody is the same, therefore communication style is key for genuine conversation to make a guest or colleague feel comfortable and taken care of.

…goal two leads into third…

3. Engage myself in situations that demand critical thinking in order to be an effective problem solver. By initially understanding the perspective of another person I have the tools necessary to resolve the situation at hand.

* By the end of the experience I want to become an approachable leader people can depend on.*

LEADERSHIP EXPERIENCES:

1. Colleague has a big table of 20 come in to eat during dinner rush at the golf course.

- I took initiative by gathering all servers/bartenders who were available to help run food to the table

- Everyone got their food on time and the team effort is what made that situation successful because it would have taken one person triple the time to do the task

2. Preparing for the set-up of a wedding.

- Our managers were busy accommodating the wedding planners on the venue so I got a hold of the BEO (Banquet Event Order) and sought out what was needed for the set-up and where it needed to go (tables,

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