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HOW TO DESIGN AND IMPLEMENT AN EFFECTIVE PERFORMANCE MANAGEMENT PROGRAM
Kammy Haynes and Warren Bobrow
Kammy Haynes, Ph.D. and Warren Bobrow, Ph.D. are principals in The Context Group, a management consulting firm. Kammy and Warren have helped clients in a variety of industries with selection, training and development, skills assessment, performance management, and human resources strategy. They are past contributors to the Team and Organization Development Sourcebooks.

Contact Information Kammy Haynes The Context Group 2073 Lake Shore Drive, Suite A Chino Hills, CA 91709 909-591-2848 kammyh@contextgroup.com www.contextgroup.com Warren Bobrow The Context Group 5812 W. 76th Street Los Angeles, CA 90045 310-670-4175 warrenb@contextgroup.com www.contextgroup.com Despite its bad reputation, performance management can be one of the most powerful interventions an organization can implement. When designed and implemented correctly, the potential for a return on investment exists because:

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• Performance standards that are related to organizational success are implemented throughout the company. • High-performers can be more easily retained. • A mechanism exists for correcting substandard performance. This guide presents a framework for implementing a performance management program that will increase the likelihood of meeting your organization’s objectives and gaining support from your employees. INTRODUCTION The mere mention of performance management (PM) elicits negative responses from all parties involved. Supervisors dread giving negative feedback and dealing with disgruntled employees. Employees often feel attacked and unappreciated, and are concerned about whether or not they are being treated fairly. Given all the pain associated with this process, why do the vast majority of organizations continue to put their staffs through it? The answer is

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