HRM592 Training and Development April 19, 2015 Keller Graduate/DeVry University

TABLE OF CONTENTS Introduction…………………………………………………………………… p. 3 Company/Organization Chosen…………………………………………………p. 3 Business Goals…………………………………………………………..p. 4 Mission…………………………………………………………………..p. 4 Needs Assessment……………………………………………………………….p. 5-10 Organizational Analysis…………………………………………………p. 5-10 Sources of Information………………………………………… p. 5-10 Person Analysis………………………………………………………….p. 5-10 Sources of Information………………………………………… .p. 5-10 Task Analysis…………………………………………………………….p. 5-10 Sources of Information………………………………………… .p. 5-10 Training Strategy and Design……………………………………………………p. 10 Cost-Benefit Analysis…………………………………………………………....p. 10-11 Training Evaluation……………………………………………………………...p. 12-13 Conclusion……………………………………………………………………….p. 13 References……………………………………………………………………… p. 14

Organization Overview BBA Aviation encompasses two flight support businesses, Signature Flight Support and ASIG, Aircraft Service International Group. Both lines of business provide specialist on-airport support services including refueling and ground handling to the owners and operators of private, business, military and commercial aircraft. Accidents involving injury, loss of human capital as well as loss of equipment are costly to the company. Fines can add to this cost for the organization failing to protect their employees, damaging property or causing injury. BBA Aviation Flight Support desires to reduce these expenses and improve workplace health and safety by investing in a learning management system to advance the knowledge, skills and abilities necessary to perform individual job duties each day.
Vision: Be a dynamic, world class supplier to the global aerospace industry, continuously delivering

exceptional