Part A – Standards and Procedures
Company X prides itself for its level of service excellence, and believes it sets the standard for its industry. The employees are committed to adhering to the company’s high standards of ethics and conduct, surpassing the expectations of its external customers. The purpose of this document is to outline the code of ethics that all employees – hired or contracted by Company X – are expected to abide by during the term of their employment.
Dress Code:
The appearance of our staff represents the face of the Company, therefore, all employees are expected to exhibit good hygiene and personal grooming, while adhering to the company’s dress standards.
Dress standards:
• All clothing must be neat in appearance and free of stains, holes, or tears. A uniform and name tag is required to be worn at all times while on duty. Three shirts with the company logo are issued free of charge upon hire. (Additional shirts are available at employee’s expense). The company provides a casual and business professional option: short- or long-sleeved, collared polo, short- or long-sleeved, button-down oxford, and/or blazer. …show more content…
However, the Company understands that customer engagement can be challenging and stressful at times. To aid employees in reducing stress and absenteeism, employees are matched with an accountability partner/mentor for their first year of employment to acclimate them to the Company’s culture and policies. Employees are also required to keep a weekly journal for self-reflection, and to record comments about their experiences and work performance. At pre-determined intervals, issues will be addressed one-on-one with a supervisor and/or as a team. At the discretion of the supervisor, the employee may be referred to the Company’s Employee Assistance Program for additional coaching and