Human Reosurce Management

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THE CONTROVERSIAL JOB ( HRM INCIDENT 2 )
David Rhine, compensation manager for Farrington Lingerie Company, was generally relax and good-natured. Although he was a no-nonsense, competent executive, David was one of the most popular managers in the company. This Friday morning, however, David was not his usual self. As a chairperson of the company’s job evaluation committee, he had call a late-morning meeting at which several jobs were to be considered for re-evaluation. The jobs had already been rated and assigned to pay grade 3. But the office manager, Ben Butler, was upset that one was rated higher. To press the issue, Ben had taken his case to two executives who were also members of the job evaluation committee. The two executives (production manager Bill Nelson and general marketing manager Betty Anderson) then requested that the job ratings be reviewed. Bill and Betty supported Ben’s side of the dispute, and David was not looking forward to the confrontation that was almost certain to occur.
The controversial job was that of receptionist. Only one receptionist position existed in the company, and Marion held it. Marion had been with the firm 12 years, longer than any committee of members. She was extremely efficient, and virtually all the executives in the company, including the president, had noticed and commented on her outstanding work. Bill Nelson and Betty Anderson were particularly pleased with Marion because of the cordial manner in which she greeted and accommodated Farrington’s customers and vendors, who frequently visited the plant. They felt that Marion projected a positive image of the company.…...

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