...International Review of Management and Marketing Vol. 2, No. 1, 2012, pp.52-58 ISSN: 2146-4405 www.econjournals.com Human Resource Management Practices and Employees’ Satisfaction Towards Private Banking Sector in Bangladesh Md. Tofael Hossain Majumder Department of Accounting and Information Systems, Comilla University, Comilla, Bangladesh. Phone: +8801816436176. Email: tofael_cou@yahoo.com ABSTRACT: Dramatic advances of Information and Communication Technology (ICT), changing mix and personal values of the workforce, emergence of the knowledge economy and increasing global competition have created enormous challenges on organizations. To cope with the challenges efficiently, human resource has been considered as one of the most important factors in today’s hypercompetitive market place. The focus of this study is to gain an insight into the current HRM practices and its impact on employee’s satisfaction on the private banking sector in Bangladesh. For conducting this research, 100 bank employees are selected from the chosen banks and out of this 88 employees responses properly, the response rate is 88 percent. The questionnaire consists of different questions on nine HRM dimensions such as recruitment and selection systems, compensation package, job security, career growth, training and development, management style, job design and responsibilities, reward and motivation and working environment. The questionnaire was developed by using a five point Likert scale. In this study...
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...Can HRM Practices Improve Job Satisfaction of Ready Made Garment (RMG) Workers in Bangladesh? An Alternative Solution to Recent Unrest Background of the study Ready Made Garment (RMG) is one of the successful manufacturing sectors with greater contribution to the national economy of Bangladesh. The industry started its journey in late 1970s and enjoyed a rapid rise from 30 enterprises in 1980 increased to more than 5000 in 2014. Average growth rate of this sector was over 20% per over the last two decades. RMG is the main source of export for the last 25 years. This single sector alone earns about 80% of yearly foreign exchange of the country. Its contribution to GDP reaches 13% in fiscal year 2009-2010. This sector employs more than 3 billion people in Bangladesh of whom 90% are women from rural family. Thus this sector is playing a vital role in socioeconomic development of the country. But this sector is struggling with a number of problems. Conflict between owners and workers, labor unrest, shortage of gas and electricity, poor infrastructure, poor port facility, conspiracy of home and abroad are posing a great threat to its survival. In recent time, labor unrest in the RMG sector has been a matter of serious concern. Almost every day electronic and print media cover news of labor unrest in RMG sector in one place or another across the country. Job dissatisfaction have been the prime causes of recent labor unrests across the country. This job dissatisfaction of RMG workers...
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...Executive Summary The banking system plays a vital role in underpinning the economic development of a country. In the backdrop of Financial Sector Reform Policy streamlining the country’s economy, Shahjalal Islami Bank Limited (SJIBL) has achieved great success in all areas of operations with ultimate objective of improving the socio-economic development of the country. This study attempts to evaluate job satisfaction of bank officers of the SJIBL. It focuses on the relative importance of job satisfaction factors and their impacts on the overall job satisfaction of officers. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and co-worker relation are the most important factors contributing to job satisfaction. The bank officers of SJIBL have higher levels of job satisfaction and they enjoy better facilities and supportive work environment. Work experience is found as the second most important factor affecting job satisfaction. Sex and age differences have relatively lower level of impact on it. The overall job satisfaction of the bank officers of the SJIBL is at the positive level. 1.0: Introduction With the opening up of the economy of Bangladesh, a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities, increases in income level, and changes in consumption...
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...TABLE OF CONTENTS Executive Summary Prefatory Origin of Bank Definition of Bank History of Banking in Bangladesh History of Private Banks in Bangladesh Current Structure of Banks in Bangladesh Introduction Origin of the Report Objectives Scope Rationale of the study Methodology Limitations Literature Review Organization Overview DBL Background Nature of Business Shariah Council of the bank Vision Mission Core Values Objective of EXIM Bank as a shariah basedIslamic Bank Strategic objectives of DBL Customer charter _____________________________________26 _____________________________________26 _____________________________________27 _____________________________________05 _____________________________________07 _____________________________________08 _____________________________________08 _____________________________________09 _____________________________________11 _____________________________________13 _____________________________________17 _____________________________________18 _____________________________________19 _____________________________________19 _____________________________________20 _____________________________________20 _____________________________________21 _____________________________________21 _____________________________________23 _____________________________________24 _____________________________________25 _____________________________________25 _____________________________________25 _____________________________________25 _____________________________________26...
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...American International University-Bangladesh (AIUB) INTERNSHIP REPORT ON Job Satisfaction Of Shahjalal Islami Bank Limited An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration Supervised By Mr. Abdul Kader Nazmul Head, Dept. of Management & Assistant Professor, Faculty of Business Administration, AIUB Submitted By; Rahman Md. Shamiur ID 05-05462-1 Human Resource Management Date of Submission 11052009 Mr. R. Tareq Moudud (FCMA, ACS, ACMA (UK)) Director, Office of Placement & Alumni American International University-Bangladesh Subject Submission of Internship Report. Dear Sir, With a great pleasure I have submitted the report on the “Job satisfaction of Shajalal Islami Bank Limited (SJIBL)” which has been done as the main part of the requirement of the course under the supervision of Mr. A.K Nazmul. While doing my internship, I have the opportunity to meet all employees in the Branch. Almost each of the people I came across had been very helpful. However, should you need any clarification I will be obligated to provide with further explanation. Thank you Yours sincerely Rahman Md. Shamiur I.D 05-05462-1 Acknowledgement Definitely all praises be to Allah. So, first of all, I express my deep gratitude to the Almighty Allah who created and nurture us in this transitory world. I also have to put my heartfelt...
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...History of HRM in Bangladesh 02 2 Theoretical / Conceptual Framework 02 3 Career development structure 03 3.1 BRAC Bank Limited – Banking Sector 03 3.1.1 Human Resources Division: 03 3.1.2 Different types of employees: 04 3.1.3 Training & Development Issues 04 3.1.4 Compensation, Pay & Employee Benefits 06 3.1.5 Evaluation Methods 08 3.1.6 Conclusion - BRAC Bank Ltd 08 3.2 Pacific jeans Limited – Garments Sector 09 3.2.1 Pacific jeans Limited code of product: 09 3.2.2 Human Resource Management of Pacific jeans Limited 09 3.2.3 The Main areas of Human Resource Management of Pacific jeans Limited: 10 4 Career development opportunities in Bangladesh 12 5 Summary and Conclusion 13 1 Introduction Human Resource Management means those people who are productive, creative, innovative and workable persons working in an organization. Human Resource Management is concerned with the people of Management. Since every organization is made up of people, acquiring their services, developing their skills, motivating them to high levels of performance and ensuring their commitment to the organization are essential to achieve organization objectives. Finally, we can say that, Human Resource Management is a branch of knowledge or areas of management practices that deals with conducting the nature of manpower job, manpower development, manpower remuneration and utilizing manpower and finally discharging Management function Concerning Human Resource Management. 1.1 History...
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...EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY, BANGLADESH April 29, 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29, 2012 ____________________ Dr. A.N.M. Shibly Noman Khan Assistant Professor School of Business Independent University, Bangladesh TABLE OF CONTENTS 1.0 Introduction ......................................................................................................................1 1.1 Statement of the Problem ............................................................................................2 1.2 Purpose of the Study ...................................................................................................2 2.0 Literature Review............................................................................................................3 2.1Job Satisfaction …………………………………………………………………………. 3 2.1.1 Facet Satisfaction …………………………………………………………………..4 2.1.2 Overall Satisfaction…………………………………………………………………5 2.2 Selection ....................................................................................................................5 2.3 Training…...........................................
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...INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited INTERNSHIP REPORT ON Measuring customer satisfaction by using SERVQUAL Dimensions in Dutch-Bangla Bank Limited Submitted To: Madam Usmita Afrose Associate Professor Department of Marketing University Of Dhaka Submitted By: Kaniz Fatema Roll: 82 Batch: 15th Department of Marketing University of Dhaka Date of Submission: 03 April, 2013 Letter of Transmittal April 03, 2013 Usmita Afrose Associate Professor Department of Marketing University of Dhaka Subject: Submission of Internship Report. Dear Madam, It is a great pleasure and privilege to present the internship report titled “Measuring Customer Satisfaction by using SERVQUAL Dimensions in Dutch Bangla Bank Ltd” which was assigned to me as a partial requirement for the competition of BBA Program. Throughout the study I have tried with the best of my capacity to accommodate as much information and relevant issues as possible and tried to follow the instructions as you have suggested. I tried my best to make this report as much informative as possible. I sincerely believe that it will satisfy your requirements. I however sincerely believe that this report will serve the purpose of my internship program. I am grateful to you for your guidance and kind...
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...A STUDY AND ANALYSIS ON THE BANKING SECTOR OF KHULNA ABOUT EMPLEMENTING STRATEGIC HUMAN RESOURCE MANAGEMENT A STUDY AND ANALYSIS ON THE BANKING SECTOR OF KHULNA ABOUT EMPLEMENTING STRATEGIC HUMAN RESOURCE MANAGEMENT Date of Submission: 02 August, 2009 Abstract The connection between human resources and performance in firms in the private sector is well documented. What is less clear is whether the move towards managerialism that has taken place within the banking sector in Bangladesh, more preciously on Khulna. The research begins with a review of the literature. In particular the conceptual thinking surrounding the connection between HRM and performance within private banks is explored. HRM plays a part in influencing the direction and shape of the devolving strategy. With business strategy, it might be that strategic HRM is seen as contributing to strategic choice within the organization by either maintaining feasibility or producing a sustained advantage. So, strategic HRM emphasizes the need for Human Resource (HR) plans and strategies to be formulated within the context of overall organizational strategies and objectives, and to be responsive to the changing nature of the organization’s external environment. Introduction In today’s world, bank is one of most essential organization for the society. Any financial agreement or involvement cannot take place without the participation of banks. So without any argument, it can be acknowledged that banks are playing...
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...INTERNATIONAL REVIEW Mathew et al. (2005) analyzed the use of banking technology in United Kingdom by ranking of importance of selected technology on consumer perception of service delivery performance and found that the importance-performance grid demonstrates two factors and their underlying attributes that fall into the “Keep up the good work” quadrant and the other two factors fall into the “Low priority” quadrant. The first two were the areas the organization needs to allocate resources in order to maintain the level of service they provided...
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...under the department of finance offers a course named “Principles of management, F-109)” which requires submitting a report on a specific topic given to us. The report under the headline ‘Job satisfaction’ has been prepared towards the purpose .Our main task was to analyze two organizations employees job satisfaction. 1.02. Objective of the report: The main objective of this study is to critically measure the job satisfaction of the employees of Prime bank limited and Islami bank Bangladesh Limited. The specific objectives of the study is identify as following: To identify the importance of determines of job satisfaction. To measure the level of job satisfaction with respect to compensation package. To measure the level of job satisfaction with regard to training & development. To measure the level of job satisfaction. To measure the level of job satisfaction in regard of job security. To measure the level of job satisfaction with respect to motivational practices and other aspect of this particular organization. 1.03. Methodology of the study: Methodology is the process or system through which a study is being carried out for the purpose of collection of information that is required in collection with the study for reaching a conclusion on that study. We have collected data from primary and secondary sources. Primary Source of Data: Face to face conversation with the employees Personal & depth interview Through questionnaire Observation...
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...AN INTERNSHIP REPORT ON Human Resource Policies and Practices of IFIC Bank Ltd. Submitted To: Submitted By: Mr. Dr. Md. Saiful Islam Md. Sohorab Hossain Professor ID No.: 11251014 Department of Management EMBA 7th Batch Studies Major: Human Resource Rajshahi University Management Rajshahi University Date of Submission: Letter of Transmittal Date: Mr. Dr. Md. Saiful Islam Professor Department of Management Studies Rajshahi University Subject: Submission of Internship Report Sir, It is my great pleasure to submit the internship report titled “Human Resource Policies and Practices of IFIC Bank Ltd.” which has been prepared as an integrated part of the course requirement of my MBA program. I did my internship at IFIC Bank Limited, Rajshahi Branch. It will be highly appreciated if you kindly accept the report. Your positive action regarding this matter would be very much helpful for my academic career. Sincerely yours Md. Sohorab Hossain ID: 11251014 EMBA 7th Batch Department of Management Studies Rajshahi University Student’s Declaration I hereby announce that the extensive study entitled “Human Resource Policies and Practices of IFIC Bank” (Conducted in IFIC Bank Limited, Rajshahi Banch). Prepared in partial accomplishment of the requirement for the award of the degree Masters of Business...
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...Term paper on Submitted to: Salma Akter Senior Lecturer, Dept.of Business administration. EWU. Submitted by: ------------------------------------------------- Md.Aminur-Rahman ID: 2009-3-10-039 ------------------------------------------------- Shamim Ahmad ID: 2008-2-14-050 ------------------------------------------------- Md.Rakibul- Islam ID: 2009-3-10-041 ------------------------------------------------- Md.Mojammel Haque ID: 2009-2-10-134 ------------------------------------------------- Sumit Raihan ID: 2009-1-13-003 ------------------------------------------------- Bayazid Alam Siddiqui ID: 2009-2-10-288 ------------------------------------------------- July 12,2012 Salma Akter Senior lecturer Department of Business Administration, East West University Subject: Industry analysis of Dutch-Bangla Bank Ltd.” Dear Madam, We are writing this letter to inform you that we have prepared our term paper on Industry Analysis Of Dutch Bangla Bank. We tried to gather information to make our research paper specific and coherent. Through the procedure of preparing the research paper, we have collected and used necessary data from relevant sources. We tried our level best to make applicable and feasible research so that it will...
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...possible to understand every thing. We realize that professional help to make the report a possibility. For making an acceptable and credible report we took several people’s help and advice. Our first thanks goes out to our course instructor Rezwana Karim, who gave us the opportunity to prepare a ‘Company Profile and Management Analysis’ report. I feel that without his help we couldn’t have made this report. We went to his office if we felt any problem and to give us proper guide line. In short, he became our Text Book ‘Researching Made Easy’! To make this report we needed a lot of information about the particular bank and banking industry as a whole. In the report we have used largely the information provided by different banking personnel. All the people who have helped us with the raw data, our warmest regards to them. I would like to express gratitude to Mr. Jamil the manager of one of the branch of One Bank. He gave us the permission to go to his branch and make the report. His help is unforgettable because he told his sub-ordinates to give us all the information we need. I would like to give a special thanks to Mr. Rahman .He helped us in many ways. Banking information is not easy to understand all the time but he made it credible. He gave us all the answer and information with admirable patience....
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...Letter of Transmittal 14th August, 2011 Abdullah-Al Jamil Lecturer of Southeast University, Bangladesh Subject: Letter of Transmittal Sir, It is great pleasure to submit an assignment on “Organizational Culture in Prime Bank" as the fulfillment of the partial requirement of our course Organizational Theory. This assignment is done to find how organizational culture operating in Bangladesh. We are working on bank we find how employee maintains, protect and stay in the culture. This assignment has helped us to find Prime Bank employees are happy with their culture. We sincerely hope that you will enjoy reading this assignment as much as we enjoyed it writing. If you need any further clarification interpreting our analysis please feel free to ask. Md. Mashfiqul Alam (2008010000192) Sharmin Akter (2008010000135) Mehbuba Sultana (2008010000201) Kh.Tajibul Haque Naeem (2008010000187) Shayan Md. Reza (2007010000200) Southeast University. [pic] “We dedicate our assignment efforts to our respectable teachers who taught and hold our hands on several occasions to complete such complicated and lengthy assignment”. Acknowledgement We would like to express gratitude to the almighty Allah for special blessing in completing it. We would like to thank Mr. Abdullah-Al Jamil our faculty who has supported us, assisted us and guided us through the preparation of this assignment. He has been patient and understanding of...
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