Table of Content:

I. Introduction: What is Performance Management? II. Purpose of Performance Management System III. Problems identified in Dubai Caterers Performance Management System IV. Advantages and Disadvantages of the current rating scale V. Ten Steps to Solve the current crisis VI. Conclusion and Identification of other problems

I. Introduction: What is Performance Management? Performance Management is known as activities that focus on the job performance and evaluates it, precisely it has been defined as “strategic and integrated approach to increasing the effectiveness of organizations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron,1998). Performance Management is important for any organization as it aids in accomplishing organizational goals because through it employees can only be provided by appropriate and specific feedback to assist their career development and job performance. In addition to that it effectively evaluates employee behaviors with performance of specific objectives consistent with the work unit and organizational strategy. Moreover, performance deficiencies that may hinder accomplishing of organizational goals are addressed through employee development programs that meet the needs of the organization and the market. II. Purpose of Performance Management System Effective Performance Management Systems are hard to implement, manage and design and thus could be costly for many organizations that need to determine first the purpose of this system in order to implement it effectively. According to Jeffrey Mello, there are five main purposes of an effective performance management system. These purposes are summarized as follows: 1. To facilitate employee development by assessing deficiencies