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Human Resources Assignment

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Andrew Macritchie HR111 Assignment 4
“How can selectors ensure the candidates they choose are the ones who will perform better than rejected applicants?” (Cooper & Robertson, 1995:3).For all organisations recruiting the best staff for the job can be extremely difficult due to the multiple recruitment processes available and the different traits each employee can possess. When a company is choosing a recruitment process it must look at the reliability of the test by looking at the consistency of results of a test and the validity of the test must also be considered as the test must measure what it is set out to measure. (Arnold et al, 1995:131) A company must also consider the cost and effectiveness of the recruitment process they choose. There are many tools of selection which an organisation can use, for example, interviews, psychometric tests and application forms. With regards to the recruitment of effective routinized service, retail or call-centre workers I believe that psychometric tests are the most appropriate selection process for these jobs.
Psychometric testing refers to the testing carried out on individuals in order to measure their ability in a specific area of working. These tests can measure all kinds of traits such as sensitivity, memory, intelligence, aptitude or personality. Psychometric tests are becoming increasingly used by employers to choose the right individual that fits a certain job entry. The term ‘psychometric tests’ covers a wide range of tools, but the types of test that are most relevant to recruiters are those that measure ability, personality and motivation (Diane Gallacher, 2009). Ability tests measure the main areas of cognitive ability such as verbal, numerical and abstract reasoning. Personality tests measure individuals’ characteristics and traits which make up their general behaviour. Lastly,

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