Premium Essay

Human Skills

In: Other Topics

Submitted By TraceyB31
Words 384
Pages 2
ECM Assignment Tracye Braden UMA

Lawrence Master ME115X 06/17/2013

ECM Assignment
Some of the human skills that a good Administrative Medical Assistant needs to have, are people skills, planning activities, and typing
Your people skills really need to be on point because you deal with patients on a daily basis, so being able to communicate with your patients can make their visit easier and you can more done in that time during their appointment.
There will be times that you have that one patient who calls the office and their upset and taking their angry out on you, but you must know how to communicate with the patient
In situations like this one knowing how to communicate with angry patient can help calm the patient down and make the situation better.
The reason why planning activities within the medical office is important MAA that is because the medical administrative assistants perform errands which are interrelated to the healthcare industry and general administrative duties.
These errands may include answering the phones, greeting patients, and visitors, ordering supplies, sorting mail, bookkeeping, and creating invoices.
The other errands that may also entail to specialized knowledge that includes updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.
The concept of empowerment can make you more effective in your dealings with other colleagues in the office by allowing you think for...

Similar Documents

Free Essay

Human Skills

...In particular, research on skills undertaken in order to find ways of improving the performance of those using service equipment during the second world war, has had a profound effect on our understanding of human performance, its potentialities and limitations, its complexities and subtleties, which have made necessary a widespread re-thinking of theory and of methods of tackling applied...

Words: 1641 - Pages: 7

Premium Essay

Human Skills

...THREE of the "human skills" that a good Administrative Medical Assistant (MAA) needs to possess. Give a realistic medical office example of how the MAA could use ONE of these three skills. Personality - be a people person with a sense of humor typing - fast enough on the fingers and good spelling skills be good in the field of study or work. self explanatory. filing, phone and general office skills and knowledge of the job. Why the planning of activities within the medical office is important for the MAA. This is because the medical administrative assistants perform errands which are interrelated to the healthcare industry and general administrative duties. [ These errands may include answering the phone, greeting patients and visitors, ordering supplies, sorting mail, bookkeeping and creating invoices. The other errands that may also entail to specialized knowledge that includes updating and maintaining patient medical records, processing insurance forms, scheduling patient appointments and coordinating lab services.How the concept of "empowerment" can make you more effective in your dealings with other colleagues in the medical office.The concept of empowerment can make you more effective in your dealings with other colleagues in the office by allowing you to think for yourself and take control of your work while making others feel part of the whole work team....

Words: 288 - Pages: 2

Premium Essay

Human Services and Helping Skills

...Human Services and Helping Skills Anjelica McCartneyBSHS/305May 23, 2016Cassidy Hawf | | | | Human Services and Helping Skills The human service field is a very rewarding field to work in. Human service professionals have the privilege to help others when in need. However, for human service professionals to accomplish this they must be knowledgeable about and possess a broad range of helping skills. These helping skills are vital to the effectiveness of the services the client receives and to ensure that the individual receives the best possible support and can successfully meet their goals. The five stages of helping skills include preparation, client arrival, exploring the problem, intervention, and termination. In addition to the helping skills, there are also barriers that an individual may face that the human services professional and the client must overcome together. Helping Skills There is a wide array of skills that is pertinent for a human service professional to possess to help engage the client and have a successful outcome. Some of these skills include: active listening, observing, responding, knowing cultural differences and good communication, both verbal and non-verbal. Active listening is one of the most important skills for a helper to practice. When you actively listen to the client it is easier to relate to the individual and to get a better understanding of what exactly the problem is, as well as what caused the problem....

Words: 1200 - Pages: 5

Premium Essay

Applied Skills for Human Services

...Autumn Yeaman Unit 6 Assignment Case Analysis This week, you are going to complete an Assignment in which you analyze two case studies. You will read each case and answer the questions included using the information you have gained from this course so far. Your answer should include an analysis of client strengths, possible interventions, and a reflection on the possible ethical issues and cultural influences as they might impact the case. The information below includes the case details as well as the analysis questions. Use this document to complete your Assignment. Your Assignment must be your original work; plagiarism will not be tolerated. Be sure to review the syllabus in terms of what constitutes plagiarism. Case Study 1: Romeo Romeo is a 19-year-old Hispanic male. He has numerous visible tattoos, piercings, and puckered scars. Romeo discloses that he attempted suicide twice during high school and has lately has been feeling like he might try again. The last two times he tried, he bought some prescription drugs off of a local dealer in his neighborhood. Romeo has no job, is not in school, and is not close with his family. He is homeless and rotates between different friends’ couches and the occasional shelter. Romeo admits to gang involvement in the past but refuses to answer questions about possible current involvement. Romeo states he currently uses marijuana daily to try to “stay calm.” Case Analysis: What are the client’s strengths and......

Words: 877 - Pages: 4

Free Essay

Human Service Organizations Skills

...Human services can help with providing education in a wide variety along with helping in interventions. Caseworkers provide services to individual clients and possibly groups with various needs. I believe that the main goal would be to teach people who have drop out of school how to regain their independence and become a productive person within their communities once again. Human services can help with providing social skills and education, conduct relief programs with certain agencies and facilities. The Salvation Army is one of the agencies that focus on providing job skills to high school dropouts. This is a good way of getting some job skills and training with out the skills dropouts suffer from reduced earnings and lost of many opportunities in the work field. Impact Of Organizational Structure The impact of organizational structure discusses how the challenge affects the structure of the organization and the importance of turning the challenge into an opportunity. One way to approach this is noting that a market with trained professionals may bring business back to the area. The organization will need the staff available to train the new dropouts and this means needing more trainers. That every organization should analyze its staff needs and attempt to produce what it considers to be an optimal personnel profile....

Words: 1523 - Pages: 7

Free Essay

Human Capital and Skill at Mcdonald

...Within the Wiki: Best Practices for Educators Introduction With the increasing emphasis in higher education to provide opportunities for students to work and collaborate in groups, enhancing problem-solving and critical-thinking skills, instructors are looking beyond traditional course management tools to emerging technologies. One technology that supports group collaboration is a wiki. However, many instructors either don’t know about wikis or how to apply best practices to increase their potential for learning. Therefore, in this paper the author discusses how three faculty members at Boise State University used wikis, the challenges and opportunities they experienced, and specific best practices they developed to enhance learning with wikis. What is a Wiki? If you don’t know what a wiki is, you’re not alone. According to a 2007 Harris Online Poll, only 16% of the U.S. online population knows about wikis (Elowitz, 2007). However, it is highly likely that you have visited a wiki and did not know it. For instance, Wikipedia (http://en.wikipedia.org), an online encyclopedia developed and continually updated by multiple contributors, is a very popular resource and yes, a wiki. Wikis are becoming increasingly popular, as evidenced by a new search engine developed by Wikipedia just for wikis: Wikia (http://search.wiki.com). But what exactly is a wiki? A wiki can be described as a set of linked web pages that can be edited by multiple users (Wagner, 2004)....

Words: 4755 - Pages: 20

Premium Essay

Enhancing Skills and Behavior as a Human Resource Student

...Which is why the BSBA course, with Human Resource Development Management as its major, aims to prepare the graduates for a career in the specialized field of Human Resource Management which are essentially found in the manufacturing and marketing areas and related services basically established in industries such as pharmaceutical, semi-conductor, food and beverage, banking industries and other types of organizations. Through this course, they will have the knowledge about handling a different skills and technological strategy. HR students are still on the process of learning its concepts, principles, theories, and philosophies, in order to know how they can make meaningful contributions as a strategic partner in building the organization to become globally competitive....

Words: 3384 - Pages: 14

Free Essay

Problems with Human Services Clients and the Skills to Use to Help Them

...Problems with Human Services Clients and the Skills to Use to Help Them Marc L. Person BSHS/305 University of Phoenix November 11, 2014 Problems with Human Services Clients and the Skills to Use to Help Them Human Services clients can face obstacles/problems of all kinds. The term client can describe a person, a family, or a group of people in a particular area or neighborhood. The Human Services “Helper” will need to develop many different skills in order to service each client within such diverse echelons. The Problem Chain Clients enter the human service delivery system as individuals with many different perspectives such as psychological, biological, cultural, financial, educational, vocational, and spiritual elements. These elements include life experiences such as family, friends, health, school, work, legal status, residence, safety and security, finances, play, well-being, and personal accomplishments. These perspectives are assimilated into the individual to create the whole person that the human service professional experiences. There are a few possible theories that are used to define the problems and difficulties that individuals face. The developmental theory approaches problems from the life span perspective that describes them as events or crisis that have happened within a lifetime. The situational perspective describes problems that have happened in one instance or timeframe....

Words: 1160 - Pages: 5

Free Essay

Skills and Characteristics of a Mental Health Human Services Worker

...Applying the Basic Priniciples of Science and Methods of Scientific Inquiry Observation: The plants that are on the left side of the flowerbed are growing better than the flowers on the right side of the flowerbed. There is a dog that constantly pees on the left side of the flowerbed. The left side of the flowerbed receives more sunlight than the right side. Problem: The plants on the right side of the flowerbed are not growing as well as the flowers on the left side of the flowerbed Hypothesis One: Because the left side of the flowerbed receives more sun light, the flowers grow better on that side. Hypothesis Two: The flowers on the left side grow better than the right side because of the sunlight and dog pee combination. Experiment: Collect samples of the soil from both sides of the flowerbed. Test the soil for nutrients. Note the amount of time the flowers on each side of the flowerbed receives sunlight. Water the flowerbed as usual. Note how often the dog pees on the flowerbed. Place some of the flowers that are on the right side of the flowerbed in another container using the same soil they are growing in and put on the left side of the flowerbed so that they receive the same amount of sunlight as the plants that are growing well. Observation of Experiment: The results from the soil sample testing for nutrients revealed that there are elevated levels of nitrogen in......

Words: 1040 - Pages: 5

Premium Essay

Foundations of Human Development in the Social Environment

...The human service model provides the human service client with a human service professional with the skills to deal with such problems as daily living and substance abuse as well as many others. The reason being is because in this model the skills that are available are focusing in the problem at hand in the now and present. Since this model will be more focus on the clients’ strengths and abilities to help themselves as the human service helper will assist in pointing those out. The human...

Words: 992 - Pages: 4

Free Essay

Mental Health Paper

...Skills and Characteristics of Mental Health Human Service Workers BSHS 471 Skills and Characteristics of Mental Health Human Service Workers Skills and characteristics are essential in the Human Service Profession to be efficient in helping the clients. The Human Service Professional is a one of a kind individual, which requires skills and certain characteristics that very few people have. This paper will discuss the skills and characteristics and the definition of the two which are essential in this field, as well as the writer’s skills and characteristics that will lead to a successful career as a Human Service Professional. According to "Merriam Webster" (2014) the definition of skill is “the ability to do something that comes from training, experience, or practice” (skill). According to "Merriam Webster" (2014) the definition of characteristic is “a special quality or trait that makes a person, thing, or group different from others” (characteristic) Working in the Human Services field can be a very stressful and over whelming job for many people. I believe that there are people that were born to help others and those that have been taught to be caring and compassionate. While not every person is cut out to be on the front line of this field, those that are become very skillful people. It takes a special person to be willing to give up their lives and time to help others and to not make a lot of money is a characteristic he or she has naturally....

Words: 2518 - Pages: 11

Premium Essay

Hrm Business

...Based on Shivarudrappa (2010), Human resource management are playing the role that the manager employ, educate, pick out and develop contributory for an organization. He also told us that HRM is making and implementation plan for all staff and operations of the company. So the role of HRM is very important for the development of each organization.To complete the task, HRM is the lead right from the first step.HRM must understand the needs of the employees, the company's strategy, knowledge of marketing, creative, and refreshing work themselves, said creating effective working environment (Zuzeviciute and Tereseviciene, 2007 ). This article was aimed to clarify the skills, abilities and knowledge of the HR manager in a modern company Skills, Competencies and Knowledge Human resource management’s role is one of the important components of the organization. There are some skills can help the manager grow into more effective. Two of the most important skills an employer's selection and recruitment.Recruiting good staff is the first basic skills of a recruiter.It is in the process of selecting a group of highly qualified candidates for recruitment office’s worker(Gold, 2007). He also decided selection as a progress of choosing people from a group of applicants who have the highest chance to succeed in the jobs....

Words: 2262 - Pages: 10

Premium Essay

Management Aptitude

...Results The results were: Conceptual skills total score = 28 points Human skills total score = 22 points Technical skills total score = 15 points The results showed a higher total for conceptual skills followed by Human skills then technical skills. My high score in conceptual skill show I have the ability to plan, organize, think long term and look at the big picture. These results show that I would serve well as a top manager to see the organization as a whole system and have the ability to think strategically in decision making. My human skill was high which means I have the ability to...

Words: 929 - Pages: 4

Premium Essay

Pestel

...MANAGERIAL SKILLS A skill is an acquired and learned ability to translate knowledge into performance. It is the competency that allows for performance to be superior in the field in which the worker has the required skill. All managers need to possess technical, interpersonal, conceptual, diagnostic, communicational and political skills. While technical and diagnostic skills refer to the knowledge and ability of understanding the processes involved and scientifically analyzing problems and opportunities, all other skills deal with people in one form or the other. These “human” skills are the most important assets of any successful manager. It is the manager’s job to achieve the organizational objectives through the proper utilization of its human and material resources. However, since the material resources of equipment, capital, facilities, and information and so on can only be used by humans, the human resources are the most valuable assets of any organization. Accordingly, a manager must be highly skilled in the art of optimally utilizing the human resources. This art is universal in nature. In every walk of life, human skills are necessary for success. These various skills are briefly explained as follows: Technical Skills: These skills basically involve the use of knowledge, methods and techniques in performing a job effectively. This is a specialized knowledge and expertise which is utilized in dealing with day-to-day problems and activities....

Words: 828 - Pages: 4

Premium Essay

Management Skills

...Management Skills A skill is an acquired and learned ability to translate knowledge into performance. It is the competency that allows for performance to be superior in the field in which the worker has the required skill. All managers need to possess technical, interpersonal, conceptual, diagnostic, communicational and political skills. While technical and diagnostic skills refer to the knowledge and ability of understanding the processes involved and scientifically analyzing problems and opportunities, all other skills deal with people in one form or the other. These “human” skills are the most important assets of any successful manager. It is the manager’s job to achieve the organizational objectives through the proper utilization of its human and material resources. However, since the material resources of equipment, capital, facilities, and information and so on can only be used by humans, the human resources are the most valuable assets of any organization. Accordingly, a manager must be highly skilled in the art of optimally utilizing the human resources. This art is universal in nature. In every walk of life, human skills are necessary for success. These various skills are briefly explained as follows: Technical Skills: These skills basically involve the use of knowledge, methods and techniques in performing a job effectively. This is a specialized knowledge and expertise which is utilized in dealing with daytoday problems and activities....

Words: 821 - Pages: 4