...different situations. These aspects together constitute elements of negotiation style. Different styles will have both strengths and weaknesses depending on the particular situation in which they are applied. By understanding your own stylistic tendencies, this diagnostic tool is intended to assist the respondent to more effectively use their style to deliver better quality outcome sin negotiations. The NDI consists of three parts: • • • Part A identifies different approaches. Part B identifies different emotional responses in negotiation Part C identifies use of different types of tactics. Part A – Approaches to negotiation Below you are asked to choose between 30 pairs of statements. You are asked to indicate which of the two statements best describes you. 1. E. I work hard to preserve the relationship with my counterpart. B. I try to identify the underlying issues. D. I work to defuse tense situations A. I gain concessions by being persistent E. I focus on solving the other party’s problem D. I try to avoid unnecessary conflicts C. I search for a fair compromise E. I work hard to preserve the relationship C. I suggest fair compromises D. I avoid personal confrontations C. I seek the midpoint between our positions B. I search for the problems underlying our disagreements D. I tactfully resolve many disagreements C. I expect “give and take “ in negotiations A. I clearly communicate my goals B. I focus my attention on the other side’s needs D. I prefer to put off...
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...FOUNDATIONS OF CONFLICT MANAGEMENT Abstract The effect of interpersonal conflict on team performance will be examined, in terms of the most salient types of conflict in the workplace; whether the Chinese setting can be generalized to U.S. work environments; and recommendations for conflict resolution remedies in the workplace. Introduction Disagreement and differences of opinion are regular occurrences not only in the workplace, but in our everyday lives. In fact, disagreement is often the vehicle by which creative and cutting edge ideas are generated. Conflict is something different altogether. Where disagreement can be an expression of confidence, enthusiasm, or caring, conflict is an expression of frustration, self-consciousness, and anger. It is important to identify workplace conflict, understand how it arises and how to most effectively resolve it. Recognizing and understanding what causes conflict in the workplace during its early stages, is the key to a quick resolution of the issue. Types of Conflict The most salient types of conflict in the work place can be categorized as “substantive conflict” and “personalized conflict”. Substantive conflict deals with disagreements among members of the organization about the content of the tasks being performed or the performance itself. The conflict occurs when the members meet a specific challenge and cannot agree on the cause or a proper solution. The differing views may be based on personal opinion,...
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...West Central Leadership Development Program MGT 3560 Organization Development & Change “Leadership capacity is something which everyone is born with, but not everyone enacts – and it is only those who act on their capacity that truly become leaders. The idea of a leadership programme should be to harness this leadership capacity and encourage individuals to act upon it – to lead small teams of people and apply that leadership in business” (Little, 2008). West Central is a human service organization that serves the low income. Most of our staff that has direct client contact are very compassionate people, but, lack the leadership skills to properly guide the staff they supervise. We also have a number of staff that have been promoted and are now in a supervisory position, and while their skill set for completing the mechanics of the jobs is there, the leadership component is missing. As identified by Little, we need a leadership program that will harness the staff’s leadership capacity so they can lead. Objectives In an interview with the Executive Director of West Central, the objective of the leadership development program would be to enhance leadership skills for the participants by providing appropriate activities, experiences, training to increase the probability of success for each participant; establish a peer coaching network that involves the participants and West Central’s management team and provide ongoing assessment of the progress of the program as well...
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...1. Identify the Ethical Issue in the case? Ethical issues typically arise because of conflicts among individuals' personal they work, and those of the society in which they live.The business environment presents many ethical conflicts. A company's efforts to attain its organizational objectives may collide with its employees' endeavors to achieve their own personal objectives. 2. Assume you are Carla. Discuss your options and what the consequences of each option might be? Yes, because even though I have a case too, I can easily handle the situation because I’m the first one who accuse him and his case is better than my case. 3. Assumeyou areJack.Discussyour options? No, because my case is better than Carla’s case. 4. Discuss any additional information you feel you need before making your decision? Because ethical issues often emerge from conflict, it is useful to examine the causes of ethical conflict. Business managers and employees often experience some tension between their own ethical beliefs and their obligations to the organizations in which they work. Callado, Ma. Kathleene M. BSBA-MA4 1. Identify the Ethical Issue in the case? Ethical issues typically arise because of conflicts among individuals' personal they work,. Similarly, consumers' desire for safe and quality products may conflict with manufacturers' desire to earn adequate profits. A manager's wish to hire specific employees that he or she likes may be at odds,with the organization's...
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...Date Instructor Name Introduction Listening is defined by the International Listening Association as the process of receiving and constructing meaning from verbal or non verbal messages, and then offering a response (Cheesebro, O’Connor, & Rios, 2010). This implies that to offer accurate responses in various situations including during conflict resolution, one must be able to receive the information accurately through effective listening in order to draw meaning and respond to the parties in question appropriately (Shermerhon, Hunt, & Osborn, 2004). It is through effective listening to a party that one is able to grasp the intended meaning and offer a relevant response. Effective listening skills are one of the main determinants of the progress of teaching, informing, and conflict resolution. However, various factors need to be put in place to ensure that listening enhances the quality of communication among the parties involved. It requires effective coordination between the brain and the ear as well as proper concentration by the parties involved. This study presents listening strategies employed in effective conflict resolution. Listening Process The starting point is the absorption of information through the ear which is the transmitting device to the brain as indicated below. Source: Cheesebro, T., O’Connor, L., & Rios, F. (2010). For listening to occur, hearing must first take place. While individuals may not have much control on hearing, listening...
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...Interpersonal Conflict in Film January 23, 2010 COM 200 Beverlee Matts Interpersonal conflicts can occur at all levels of interactions amongst people, which is the case in the movie crash. In the movie crash there are a number of unhealthy conflicts taking place between the participants that never get resolved; issues of race and gender that causes a group of strangers in Los Angeles to physically and emotionally collide. One case in particular between Graham and Ria who are both cops as well as partners and in a personal relationship with each other. Ria is annoyed with Graham emotional distance and his insensitivity over the fact he is African-American and she is Hispanic. When Graham talks to Ria he displays a combative mode towards her, without any regard for the severity of the conflict and Ria responds with difficulty facing the conflict; it appears that both of them feel inadequate relationship. There is non-verbal communication taking place between the two of them and it can be seen in their body language style of communication, there is an lack of eye contact, confrontational and aggressiveness in the body language with one another. There is the presence of symbol and cultural perceptions that are distinct and it alter their communication. The objective and subjective elements that in the past gave them satisfaction along with whatever common language they shared is no longer present. The breakdown between them leaves their communication to go unfulfilled, According...
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....2 Identify ways of working that can help improve partnership working. Improving partnership working can be done in many ways and there are many different methods of doing it. One way could be to give honest and unbiased information and opinions to the people you work with to help build a strong bond of trust and encourage people to act in the same manner toward you as you do to them. Identifying strengths and weaknesses of individuals is also key to improving partnerships, as it can create an opportunity for everyone to learn, and to provide the best possible care for the service user. You can improve partnership working by attending training sessions and knowing your own roles and responsibilities, and having everyone know the policies and procedures. Also having good communication between everyone involved can make working with a partner much easier and more efficient. 3.3 Identify skills and approaches needed for resolving conflicts. Compromising with a difficult individual is very important, as if a conflict seems one sided it will only anger or agitate the conflicted individuals further. Understanding each others roles can also help diffuse tension by having individuals concentrate on their roles rather than the other person, as well as trying to understand the individuals problems, it could be as simple as turning the channel over, but even if it isn’t, identifying why a conflict has occurred is a very good step towards resolving it, and understanding that problem...
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...Lago, Ajerica P. Sales and Management (TTH 2:30 – 4:00) BSBA- MKTG 3 Assignment Identify a Business organization that you are familiar with and the main environmental influences which affect its sales operations. There are several business organization that I know, one of this is real estate business which has a large sale when it comes to a real estate agent got a client to buy a house and lot or might be a condo unit. The main environment that affect this kind of business organization of which greatly influence its sales operations is its external environment , its competitors to be exact, because nowadays there are many firms that engaged in real estate business that competition therefore is at high risk which would affect very much in sales operation may either be positive or negative. External driving forces can bury a business if not appropriately dealt with. With that a company must be cognizant of these changes, flexible and willing to respond to them in an appropriate way. That is why many changes is observed in order to compete with such difficulties. Though external driving forces is a big impact environment it must also consider its internal driving forces or what we known as internal environment which those types of things, events, situations that occur in either a positive or negative. In order for a business to succeed and gain the competitive edge, the business must know what changes are indeed occurring and what changes might be coming up in the...
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...Presentation 4: case study-The forgotten group member 1. Identify the five group development stages (forming, storming, norming, performing, adjourning) in the case. Forming -organize group and make relationship between group members. Professor Sandra Thiel had divided the class into groups of five people and had given them a major group assignment worth 30 percent of the final grade. Christine was elected “Team Coordinator” at the first group meeting. The other members of the group were Diane, Janet, Steve, and Mike. Storming - Showing each others’ characters and facing conflict because of different characters. - Diane was quiet and never volunteered suggestions, but when directly asked, she would come up with high quality ideas. - Mike was the clown. - Christine saw herself as meticulous and organized and as a person who tried to give her best in whatever she said. - Steve was the business-like individual, always wanting to ensure that group meetings were guided by an agenda and noting the tangible results achieved or not achieved at the end of every meeting. - Janet was the reliable one who would always have more for the group than was expected of her. Norming - Beginning of teamwork. They actually start to work, and find the differences among members. Actual problems are happened. - Christine had called everyone to arrange a meeting for a time that would suit them all but seemed to be running...
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...Team and Team Processes Shelitta Myers MHA601: Principles of Health Care Administration Dr. Bob 2 July 2012 Team and Team Processes In the following paper I will identify a minimum of three interventions to recommend that address the concerns expressed by Nurse B. The following are the three interventions that I will speak about: conflict management, role conflict, and striving toward the same goal. In closing I will support the recommended interventions with justification/explanation. A group consists of two or more people who interact with each other and share a common purpose (Erofeev, Glazer, & Ivanitskaya, 2009). A team is a type of group (Erofeev, Glazer, & Ivanitskaya, 2009). Teams are an essential part of any organization, especially within the healthcare organization. Each individual on a team plays a vital role in ensuring that all needs are met, task are completed daily and patients are being cared for properly. Teamwork and collaboration between all health professionals results in high quality clinical care, and increased job satisfaction for staff (Begley, 2009). When team members do not agree on the same goal, conflicts will arise. It is important for healthcare managers to control and management all conflicts within the organization. The key to successful conflict management is for both sides to try and solve the problem instead of trying to prove the other side wrong. In the case study presented, Nurse B voices concerns about working...
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...Human Resource Management Introduction What can be done to minimise and resolve conflict within the workplace? What factors create alienation amongst employees? When people hear the word conflict, automatically adjectives that come to mind are controversy, clash, to come into collision, quarrel. However, these findings are not always likely to be the only cause. It was always so easy for theorists to automatically assume that every aspect of conflict should be negative. As D. Jordan (1996) noted that there were two types of conflict which are defined as; Cognitive conflict C-Type conflict which is seen as the good aspect. And also detrimental and this is defined as affective conflictive (A-Type conflict. Meanwhile, it can also create a negative impact on many individuals which may result into poor productivity at work, employee dissatisfaction, poor service towards clients, increased work related stress and so on. Once conflict arises in the workplace, it can also result in employee demotivation. TASK 1 Arguments have stated that conflicts actually react to attempts in managing them as the team leader will practise various strategies to build a supportive culture. Amason (1995) believed the use of behavioural strategies to deal with conflict in the work place can create harmony in the work place. As the only woman working at her firm, it has made her work life difficult to cope with. There are numerous reasons for why Ann may feel uncomfortable at her work place...
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...Conflict Management Conflict is as inevitable in a project environment as change seems to be. When project team members interact during the course of completing their tasks and responsibilities, there is always a potential for conflict. In fact, it is virtually impossible for people with diverse background skills and norms to work together; make decisions, and try to meet project goals and objectives without conflict. “Project managers must identify, analyze, and evaluate both positive and negative values of conflict and their effect on performance.” (Dixon). They must learn how and when to stimulate conflict and how to use it to increase the performance of project team members. Conflict need not have destructive consequences. Attitudes and conflict management styles play an important role in determining whether such conflict will lead to destructive or mutually beneficial outcomes. The response to conflict in the traditional view is to “reduce, suppress, or eliminate it.” (Dixon) The manager is responsible for freeing the project of any conflict, often using whatever is needed to approach and fix the conflict. Although that approach only works sometimes, it is not generally effective; when they are suppressed, the root causes cannot be identified, and the potentially positive aspects of conflict cannot emerge. This traditional view of conflict is still widely held because industrial and business institutions that have a strong influence on our society concur with it. “This...
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...1. Abdul and Shirley seem to have several conflicts occurring simultaneously. Identify as many of these individual conflicts as possible. Battle for power, equality, prestige, status 2. Are there any general statements you can make about the overall nature of the conflict between Abdul and Shirley? It appears Shirley is in a bid for power wanting with Abdul. She wants the recognition of being a project leader but doesn’t appear to be willing to put in the effort on this project. Abdul is trying to take the lead on it to prove to Shirley that despite her original strong opposition to hiring him he is competent to do the job. 3. What are the possible ways to deal with the conflict between Abdul and Shirley (not just the ones that you would recommend, but all the options)? Fire Shirley or Abdul, remove one from the project, remove both from the project and replace with another member, or place Abdul and Shirley on separate teams that have little to no interactions with each other. 4. Given the choices identified in item three, what is the best way for Abdul and Shirley to Deal with the conflict between them? I would offer to remove Shirley from the team for her lack of attention to the project and place her on another team or somewhere else within the company or let her resign her employment. 5. Given all the benefits of retrospection, what could or should have been done to avoid this conflict in the first place? Knowing that Shirley strongly opposed Abdul’s...
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...Mini-Case: Reaching An Agreement on Flex Time The primary causes of workplace conflict are seen as personality clashes and warring egos (49%), followed by stress (34%) and heavy workloads (33%). Culture also plays a part in the perception of causes. —CPP, Workplace Conflict\ Although each organization is unique in its structure and culture, there are still commonalities when it comes to conflict. As you have discovered in the Learning Resources, regardless of the type or location of an organization, personality differences and job-related stress can result in conflict.As you review the Learning Resources for this week and prepare to write your Discussion posting, contemplate the following: Consider the above quote. Do you feel it adequately describes your workplace and causes of conflict? Reflect on the most common types of conflict and why they occur. Note: You do not need to directly answer these points in your discussion post as they serve only to begin your thinking process.Step 1: Prepare for the week’s discussion by reading the following perspectives of two members of an organization involved in a conflict.Norm's Family ProblemsFor 10 years, Norm has been a front-line infantryman in the marketing wars. He has worked his share of 14-hour days and contributed well to his company's bottom line. Three years ago, Norm got married. At first, it seemed his wife was very accommodating of his busy schedule. She did not seem to mind him coming home late or having to bear...
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...Grade 10 Multiple Choice Identify the choice that best completes the statement or answers the question. Critical Reading Identify the letter of the choice that best answers the question. ____ 1. At the beginning of the story, what seems to be the most important thing in Tom Benecke's life? a. | opening the window that always sticks | b. | going to the movies with his wife | c. | getting paid at the end of the week | d. | getting a promotion at work | ____ 2. Which of the following events happened first in “Contents of the Dead Man's Pocket”? a. | Tom thought about what the police would find in his pockets. | b. | Tom dropped coins from his pockets to the street below. | c. | Tom watched his wife get ready to go out alone. | d. | Tom smashed his fist through the window. | ____ 3. Which of the following events causes Tom to go out on the ledge? a. | Tom does research on store displays. | b. | Clare goes to the movies alone. | c. | Tom's paper flies out the window. | d. | Tom puts on his coat. | ____ 4. Which event in “Contents of the Dead Man's Pocket” causes Tom to panic? a. | His wife goes to the movies. | b. | He sees the street below him. | c. | He thinks about the contents of his pockets. | d. | He sees a man reading a newspaper across the street. | ____ 5. Which of the following is a moment of high suspense in the story? a. | Clare leaves. | b. | Tom looks down and panics. | c. | Tom...
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