Free Essay

Identifying the Troubled Employee

In: Other Topics

Submitted By Pratibhamahimkar
Words 827
Pages 4
1. What, according to you, are some of the signs of a troubled employee that you have noticed?

Changes in employee behavior can signify that an individual may have a personal problem that is interfering with their work performance. There are “red flags” in an employee’s behavior that can be used as indicators. There is usually no single event, but rather a noticeable pattern of change in the employee’s behavior, attitude or work activity. Individually, these signs may seem harmless enough but taken together they may represent a serious problem. It is important to avoid ignoring the initial indicators.

These are some of the signs that might help you identify an employee who has a problem.

Work Related

Unable to concentrate on work and complete the given task/activities on time. Errors in the task completed
Making excuses for substandard work
Procrastination, inability to concentrate

Self

Major changes in personal appearance, attitude or behavior
Problems with family, friends, co-workers, legal issues, financial issues
Heightened anxiety, overly defensive

2. Have you come across any such individual/s at your organisations?

YES

3. How have you handled the situation?

A ONCE-to-be valuable and productive employee unexpectedly starts turning in less than an acceptable worker. More often than not, the root cause of such dramatic behavioural change is troubles - either personal or professional. Most employees develop some problems at some point of their careers, which negatively influence their work, standards, morale and attitude. The genesis may be job-related, like frustration from lack of approval despite a job well done, deficiency of work-skills, job stress; or personal - like financial woes, marital discord, family disruption or even substance abuse.

Whatever be the reason, the manager is expected to step in and help resolve the predicament along with the HR. HR closely works with the manager to help him plan the future action for the employee. After all, it is their responsibility to maintain acceptable work levels.

Rising to the challenge

Dealing with a troubled employee is a delicate matter. You have to help him out of the tribulations without stepping on his toes. Here is a step-by-step approach we adopt to help sort out the issue.

Early detection of problem - The manager is in the best position to spot employee problems. He is trained to be cognizant of dramatic performance changes, if any, watch for patterns of work slowdown, preoccupation, constant fatigue, inability to cope, mood swings or frequent absenteeism. Timely and appropriate response to the early warning signs can help prevent long-term deceleration in performance.

Address the issue – Manager is expected to speak to the concerned employee in a supportive and objective manner. Describe the changed behaviour and show how his work has been affected. Make it clear that the intervention is because his productivity is dropping. Express concern but underline that he is responsible for his efficiency.

Give him a chance to air his feelings and woes. Be a sounding board for his troubles. A willingness to listen makes him feel valued and understood. Often, half the problem is solved if one gets a sympathetic ear!

Lend a helping hand – With the help of HR, the Manager is supposed to explore, understand and help resolve the problem. Assist him in examining alternatives and choosing the best solution. Set up concrete goals and seek a commitment to improve performance.

Assigning new or challenging work can also help sidetrack the problem. Manager needs to be considerate to extend a deadline or adjust work hours to accommodate the crisis. If all else fails, professional help may be the only solution. Gently guide him to a therapist.

1. Keep the ball rolling - Continue to monitor his progress. If there is a change for the better, commend and encourage him. However, if he fails to adjust within a reasonable time frame, warn him about discipline procedures. Be prepared to follow through too. Project change or rotation can also be looked at incase where it helps.

4. If such situations persist with a single employee, then what do you do?

When deteriorating performance has been documented, post all the interventions the manager with the help of HR guides the employee of various steps that can be taken to help the employee

These include:

• Discuss the matter with management or HR Head to clarify applicable company policies.

• Gather and summarize all related documentation (e.g., incident reports, past job performance reviews) to look for patterns or previous occurrences.

• Identify objectives and timelines—what does the employee need to do, and by when, to rectify the situation.

• Identify consequences if the performance problem continues.

• Try to anticipate the employee’s reaction so that you can be prepared.

The primary objective is not to determine the employee’s underlying problem. The objective is to advise the employee of the specifics of his or her poor performance and to get agreement on the process to obtain improved future performance.

Similar Documents

Free Essay

Employee Assistance Programs

...Purpose The Human Resource Department of Atain Insurance Company (The Company) is requesting a proposal to its Board of Directors to implement an Employee Assistance Program (EAP). The EAP will be offered as part of our comprehensive benefit package to all of its employees and their qualified dependents. An EAP is a confidential counseling service, paid for by the employer that is designed to help employees and family members who have personal problems as well as work problems that can interfere with their work and family life (Attridge, 2010). Employees and family members will be eligible to receive free counseling for (Attridge, 2010): • Stress • Alcohol and drug problems • Legal and financial problems • Emotional problems • Child/Elder care • Grief and traumatic events The objective of the EAP will be to (Attridge, 2010): • Reduce cost of medical benefits • Reduce turnover • Reduce absenteeism • Increase productivity • Improve efficiency • Reduce lost-time accidents • Increase overall wellness of employees We propose to contract this service out to an outside vendor that will be more qualified to handle the counseling. Benefits, implementation and costs of this program will be thoroughly presented within this proposal. Scope What the company would like to accomplish with implementing an Employee Assistance Program is to protect the health and safety of our workforce; attract and maintain talent; and achieve positive financial......

Words: 1999 - Pages: 8

Free Essay

Leadership

...Case Study #2 Holidays are “Party Time” Stacy has been a VP for 20 years in the Government Relations department at NYU Langone Medical Center. In addition to working at NYU she is a volunteer EMT at Harlem Hospital. She is consistently in the Amsterdam News because of her community activity and is always an honorary Marshall for Harlem Week festivities. Stacy has a stellar attendance record never missing a day in 20 years and has been commended for her outstanding work ethic. She formerly served as a Shop Steward, Chief Shop Steward and Organizer for the union. She earned a college degree at the National Labor College/George Meany Center of Labor Studies. She also earned a Master’s degree in Labor Studies from Cornell University School of Industrial and Labor Relations. Because she worked for the union and now works in management she is highly respected by both labor and management. During the holidays in December Stacy made the rounds at various parties at the hospital, City Hall and Albany. She has been known to like her beverage of choice. At each stop Stacy engaged in pulling a few folks aside to tell racial jokes. She has just gone through a nasty divorce with her ex-husband. Stacy has already announced that she cannot wait until the Labor Day festivities in September because she is really going to have a blast telling her jokes. She said she is considering attending an open microphone comedy audition at Caroline’s because she knows the manager. A......

Words: 1431 - Pages: 6

Premium Essay

Counterproductive and Productive Organizational Paper

...explicate counterproductive and productive behaviors and depict the influence those actions have on job performance and all around execution of an organization. Counterproductive Behaviors Rationalization says that workers ought to desire to excel in their jobs. Still regardless this rationale, a number of workers do not. For different grounds workers will at times behave counterproductively regarding their employer’s all in all objectives. Exemplars of these forms of behaviors are ,unproductive job performance, repeated absenteeism from work, precarious behavior, overturn, thievery , aggression, substance abuse, and unwanted sexual advances (Jex & Britt, 2008). These kinds of actions may beget high costs for organizations. Identifying Counterproductive Behavior The good way administration can expose counterproductive behavior amidst the employees is to execute regular performance evaluations and assessments. There are many approaches for executing appraisals, which encompass electronic, production data, and subjective appraisals. All of these methods possess advantages as well as disadvantages, and are merely slightly effectual (Jex & Britt, 2008). The better way to identify counterproductive behavior is to engage with workers and survey their job contentment. Reasons for Counterproductive Behavior? There may be causes that a...

Words: 970 - Pages: 4

Free Essay

Company Motivaton Paper

...Penn Central Railroad. This was a disaster for Goldman Sachs creating lawsuits and credit ratings to drop. Since that time, Goldman Sachs rebounded and expanded to an international market. With this global market, Goldman Sachs became the most profitable company in the world by expanding yet further into Russia and China. Sachs continued to be successful until the subprime mortgage crisis in 2007. They profited by short selling mortgage related securities. By 2008 Berkshire Hathaway had purchase five billion dollars in Goldman’s preferred stock with warrant to buy an additional five billion in common stock. In addition, 10 billion in Troubled Asset Relief Program (TARP) funds was paid by the U.S. Treasury. Since that time, the company has paid back the 10 billon TARP fund with interest, yet the company is the center of reticule concerning employee compensation and bonuses during these Corporate Culture and Management...

Words: 1701 - Pages: 7

Premium Essay

Staff Behavior

...sources from which I used language, ideas, and information, whether quoted verbatim or paraphrased. Any assistance I received while producing this paper has been acknowledged in the References section. I have obtained written permission or have included a release from the copyright holder for any trademarked material, logos, images from the Internet, or other sources. I further agree that my name typed on the line below is intended to have, and shall have, the same validity as my handwritten signature.   Changes in Staff Behavior As a human services manager, encountering various types of individuals will happen in the professional life. These individuals will not only be the client but also workers as well. There may be times when an employee displays behavior unacceptable in the specific career of choice. Behaviors as a result of chemical dependency are one of those performance issues that need immediate action. Drug abusers try to conceal and deny their problem. Human service managers must be aware of the warning signs and be able to address the issue because a chemical dependent worker may display inappropriate behaviors that can lead to his or her personal appearance and the lack of commitment to his or her job. This action leads to poor job performances and attendance issues. The human services professional should have distinct qualities that will help with intervention techniques, assist them with assessment, goal setting, contracting, and evaluation. Signs of......

Words: 1640 - Pages: 7

Free Essay

Reaction Paper to Integrity by Henry Cloud

...Reaction Paper 1- Integrity by Henry Cloud Niki Varveris, DPT GEB 6445- Business, Ethics and Society January 17, 2013 The book Integrity, written by Henry Cloud, while proving to be more than your typical “self-help” book as I prematurely assumed, shed a whole new light on the subject of integrity. I must admit that prior to reading this book I was confident in my understanding of the word “integrity”, doing the right thing when no one is watching. And I was most certainly self-assured that I am a person of integrity. This book, however, challenged me to not only re-evaluate the definition of integrity but also take an in-depth look at my life as it pertains to this subject. Throughout the book, I recognized that Cloud’s message was immensely applicable to both my personal and professional existence. Early in the book Dr. Cloud introduces the idea of "the wake", referring to the task we have set out to accomplish and the relationships that occur along the way. This concept wasn't entirely foreign to me as I always think about my job or task, and positively am aware of my relationships. Although, the notion of putting them together and becoming aware of their interactions is one I hadn't completely connected with, I do believe that at a subconscious level I examine how my actions impact others. My...

Words: 1427 - Pages: 6

Premium Essay

Riordan

...Riordan Manufacturing Strategic Plan Executive Summary Riordan Manufacturing Incorporated has seen success over the last few years. At Riordan, staying profitable has not been an issue. To stay competitive within their industry the organization wants to promote growth, but because of a performance gap, which is preventing Riordan from achieving more revenue and accomplishing specific monetary goals by 2013, this new strategic plan in developed. Team B recognizes the dilemma, found an objective, explored options, and recognizes the ideal solutions. The issue is how to bridge the performance gap with a purpose to increase revenue from $40 million to $50 million by 2013 (Apollo Group, Inc., 2006). Through a SWOT analysis and further research, Team B realizes that there are options available to overcome and take advantage of this area of opportunity. To reach the long and short-term goals of Riordan, a differentiation focus is the most beneficial competitive strategy to manage threats, trends, and opportunities. The differentiation focus will make sure to dial in on specific endeavors on total quality improvement and expediential growth in the markets of the United States and China. The company strengths are a synergistic team and ground-breaking research and development. Riordan also needs to take advantage of the booming health care field and provide plastic products that meet the needs of clients in the health care industry. By focusing on the improvement of......

Words: 2927 - Pages: 12

Premium Essay

Case Study for Building a Coalition for Woodson Foundation

...Case Study for Building a Coalition for Woodson Foundation. The Woodson Foundation, a large nonprofit social service agency is teaming up with the public school system in Washington D.C. to improve student outcomes. There’s ample room for improvement. The schools have problems with truancy, low student performance, and crime. New staff quickly burn out as their initial enthusiasm for helping students is blunted by the harsh realities they encounter in the classroom. Turnover among new teachers is very high, and many of the best and brightest are the most likely to leave for schools that aren’t as troubled. The Stags of Group Development for the Woodsom foundation in building a cohesive coalition The First Stage is bringing the new plan in development is forming an executive development committee or team with the help of Human Resource to choose the right candidates for the jobs. The Second Stage will be Storming which gives conflict towards each and individual group and creates doubts also each group have its own interests and some cases they can directly opposed to one another. For this stage they have to be work as a team and leave all the intensive and doubtful behavior outside of the team. Then only this stage work The Third Stage will be Norming in this for the achieving the certain purpose the goals have set up to start the performance and the team has learn how to set aside your doubts and how to learn work productively together. Who will do what work......

Words: 1075 - Pages: 5

Free Essay

Marks and Spencer Case Study of Plan a

...result, it launched Plan A which set out a five year plan involving 100 social and environmental commitments that were expected to shape the future of the company. Plan A would allow the company to resolve some of the big issues facing their business. They called it Plan A because there is “no B when it comes to conserving the earth’s finite resources” (Marks & Spencer Website). Brief Background on Company In 1884, Michael Marks started the company by selling an assortment of goods in an open-air stall in Leeds, UK. In the 1920’s, the company went public and expanded into general merchandise and ready-to-wear clothing. By the 1970’s, the company had become a British icon and a household name. However, from the 1980’s to 1993 came the troubled years. Despite the expansion of its operations in the 1980’s, the retailer had failed to keep current with its shopper’s preferences and this led to financial woes. From 1994 to 2006, it was back to the basics for the company. By 1996, it had rebounded to become the UK’s most profitable retailer. However, this recovery was short lived, and M&S experienced a significant slump in business in 1999 which continued into the early 2000’s with profits and sales declining significantly. “In 2004, Sir Stuart Rose was brought in to lead the company’s out of a crisis”. In 2007, Rose launched Plan A which was a new eco-plan initiative which he believed would be a cornerstone of the company’s competitive positioning in the years to come. M&S’......

Words: 1155 - Pages: 5

Premium Essay

Fraud Prevention and Management Recommendations

...need to install processes and controls to ensure that honest people are hired. When candidates are going through our interview process they will need to be thoroughly vetted on the accuracy of their work history, education, and stated accomplishments. In addition to the standard practiced of contacting references provided by the candidate, these referenced individuals will be asked to provide additional references. The result of checking references provided by the initial reference will in many instances allow for greater insight into the true character of the candidate. The Director of Human Resources should investigate the potential of having a pre-employment Business Ethics Assessment completed and evaluated for each potential new employee. The assessment will measure each candidate for knowledge of the application of ethical principles in various workplace situations, such as...

Words: 2662 - Pages: 11

Premium Essay

States' Voter-Driver Initiatives/Laws Relating to English Language Learner Issues

...Running head: Code of Ethics Kenneth D. Mahorney, Jacqueline Milton, Crystal Price, Positive Behavior Supports (PBS) Code of Ethics Mrs. Judi Schroyer 03/07/2012 Code of Ethics · Reinforcing students, social emotional, academic learning, approach to creating teaching are all skills that sustains academic achievements, mental and emotional well-being of each and every students. PBS uniform is used in all school staffs and positive approach all school settings such as hallways, classrooms, cafeterias and even on the school bus. PBS goal is to establish a consistent and positive school culture for the staff and students. · Highlight the positive connections and the bright side of teaching and learning · Clarify and stay aware of the not-so-positive habits that naturally arise when teaching children with social and emotional disorders · Practice Connect versus Convince. Teachers need to connect the information learned to the students and the real world verses convincing them this is what they believe in. This is useful when working with students who have behavior issues. Getting the student to understand what their behavior is and having them choice the decision to change is going to have a better effect on the student. · Create Individualize Learning Plans for each student describing where they wish to be at with their behavior. Revisit any time the student is struggling with making appropriate behavior decisions. Discuss creating a......

Words: 1501 - Pages: 7

Premium Essay

Riordan Corporate Compliance Plan

...around $46 million. The company possesses a plant in Albany, Georgia that produces containers for beverage companies, a plant for manufacturing custom plastics in Pontiac, Michigan, and its Hangzhou, China plant develops plastic parts for fans. Riordan’s research and development group holds the title as the industry leader in identifying industry trends in research and development. Research and development activities are performed at Riordan’s corporate headquarters in San Jose, California. Beverage companies, automotive, aircraft, and appliance parts manufacturers and the Department of Defense are clients who can be found at the top of Riordan’s list of customers (University of Phoenix, 2012). Current Situation Riordan Manufacturing has recently suffered some strategic changes in the production and marketing areas. There are times when these types of changes begin to affect employee retention numbers. In order to make a business prosper, the company must take care of their employees. These leaders are concerned that employees might have private information and share it with commercial competitors. The other issue is that management is troubled that employees may leave because of substandard wages, lack of advancement opportunity, and conflict of opinions between employees and management. This is important for the corporation to find the problem quickly because three managerial personnel have left in the past three months because of poor incentive packages......

Words: 2308 - Pages: 10

Premium Essay

Pixar Case Study

...case, what is the formula, in a system driven by human beings, whose minds are swayed by objects, emotions and thoughts, to create a harmonious organization, which endeavors for excellence together? Pixar appears to be one of the rare organizations whose methods resolve this question. They have managed to attain a global reputation for their employees’ satisfaction and assiduousness. This report delves into some of Pixar’s secrets of creating an environment that is incalculably favorable to innovation. It begins by introducing Pixar to the readers and advances to an analysis of some of the Pixar’s philosophies that have contributed to their success. The first theoretical analysis section begins with an evaluation from the perspective of employee empowerment. The report reveals the features of Pixar’s empowerment management and creativity practices and their contribution to Pixar’s success. It proceeds to assess Pixar’s productivity from the viewpoint of emotional intelligence, attitudes and behaviors. The second section...

Words: 2695 - Pages: 11

Free Essay

Work Force Planning

...Organisational Development and Work Design Resource Handout Activity Workforce Planning By  Geri  Daube,  Huw  Flatau  Harrison,  Jason  Papadopoulos  &  Line  Groenvold       October  2014     1         Table of Contents What is Workforce Planning?  .........................................................................................................  3   History of workforce planning  .....................................................................................................  3   The importance of workforce planning   ........................................................................................  4   Implementation of workforce planning  ........................................................................................  5   Application to the Western Australian Mining Industry   ..............................................................  8   Workforce Planning Needed to Account for a Dynamic Environment  .....................................  10   Dealing with the challenges involved in workforce planning  ....................................................  12   References  .....................................................................................................................................  13   Appendix A  .....................................................................

Words: 3252 - Pages: 14

Premium Essay

Chrysler's Struggles

...Running Head: THE STRUGGLE OF CHRYSLER The Struggle of Chrysler Valerie Steinmetz Pete Rohlman Kelly Jane McLaughlin Cardinal Stritch University College of Business and Management Rich Bruce, Instructor Business Communication January 28, 2010 Over the past ten years, America has had many historic moments. With planes flying into the World Trade Center to the election of our first African-American president, the American public has had much to be excited about and to fear. In more recent history, the American economy has been the main topic. From the Fall of Wall Street, crashing of the housing market, to the fall of the American Automakers. The government has stepped in to save the private market and attempt to restore life to what was once a corner stone in America. Chrysler was one of many companies to be bailed out by the government during 2008. This is a look at where Chrysler started to where they are today. The Chrysler name doesn’t mean much to residents of Kenosha. The auto plant has been called by many names since 1900, when Thomas Jeffery bought a bicycle factory and started mass-producing vehicles. These vehicles had two groundbreaking innovations: steering wheels and front-mounted engines. Historians say it was in Kenosha, not Detroit that cars began “to look like cars.” Vehicles jokingly referred to as Kenosha Cadillacs, were small, inexpensive, and sometimes, homely looking Ramblers.......

Words: 5200 - Pages: 21