...Identifying and Reducing High Staff Turnover Introduction The Information Technology Department (IT) at ABC Hospital is comprised of the following Teams: Radiology IT, Radiation Oncology IT, Lab IT, Cardiology IT & Peri-operative IT Teams. The focus of the IT Department is to provide IT Support for the clinical applications utilized by the respective departments that they support. The IT department focuses on application support, incident management, project management, and a strong focus on customer service. Customers include Physicians, Radiologists, Technicians, Nurses, Clerical Staff, Billing staff, and Administrative Staff. The IT Staff is customer facing, they are required to interact with stakeholders on a daily basis. IT also serves as a liaison between the clinical departments and the technical IT Departments within ABC Hospital. IT focuses on understanding the IT needs of each department and verbalizes this in technical terms to the technical IT Department. IT department is staffed with eleven staff members and is managed by one Manager. Each IT sub department has a Team Lead who is directly responsible for each team meeting all IT & Clinical Department goals & objectives. Brady Consulting Services has been hired by ABC Hospital to provide an analysis and recommendations on the cause for high staff turnover within the IT Department. Over the past 2 years the IT Team has seen a high volume of staff turnover within the Lab IT, Radiation...
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...to contemplate their performance at work. It is the time when employees look forward to a raise in the salary and a promotion. For the managers, appraisals are about reviewing the past performance of their employees and providing them with feedback along with some tips to improve. Performance appraisal is the means by which the work performance of employees is evaluated. Employee performance is assessed in terms of the quality and quantity of work he/she has put in. It is calculated in terms of the time and efforts contributed by the employees in achieving an assigned task. Reviews of employee performance taken within an organization are known as performance or employee appraisals. They aim at analyzing employee performance, identifying their potential and inabilities, in order to determine the employee training needs. They also aim at taking decisions about salary revisions and promotions of employees. Ideally, a performance appraisal should give way for an open communication between the employees and their manager or employer. It should provide the employees with the means to communicate their points of view about the organization structure and openly discuss the difficulties they face (if any) at the workplace. Various text...
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...2009 Nursing Turnover: Costs, Causes, & Solutions Steven T. Hunt, Ph.D., SPHR Director of Business Transformation SuccessFactors Inc. (www.successfactors.com) E-mail: shunt@successfactors.com Copyright © 2009 SuccessFactors, Inc. Invest in People …. Drive Business Results SuccessFactors Healthcare Executive Summary Nursing turnover is a major issue impacting the performance and profitability of healthcare organizations. Healthcare organizations require a stable, highly trained and fully engaged nursing staff to provide effective levels of patient care. The financial cost of losing a single nurse has been calculated to equal about twice the nurse’s annual salaryi. The average hospital is estimated to lose about $300,000 per year for each percentage increase in annual nurse turnoverii. Losing these critical employees negatively impacts the bottom line of healthcare organizations in a variety of ways including: Decreased quality of patient care Increased contingent staff costs Increased staffing costs Loss of patients Increased nurse and medical staff turnover Increased accident and absenteeism rates The primary causes of nurse turnover can be analyzed by I) understanding why nurses choose to work for an organization and ensuring this ‘employee value proposition’ is met; and II) identifying things that occur after nurses are hired that lead them to quit even though their initial job expectations were met. I. Primary factors that influence...
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...Gordonvale Fitness Center in order to address the current staffing issues and discuss further options into managing workforce planning. The below recommendations are to assist the business in promoting a fair and happy working environment in the hope that the Organisation is seen as an employer of choice to future potential job seekers whilst supplying job satisfaction to its current employee’s. Body Ultimate Fitness and Therapy currently employs on average of 30 individuals of various roles at any given time. The center has a member rate of approx. 1500 members; this number has fluctuated but not increased significantly. After surveying staff members to gain some insight on where the issues may lie, some common comments that where made where; - No-one cares, there is no future in this centre – loads of customers, but not enough staff - We have had no training at all since we have been here - I still haven’t a Position Description given to me - Never had an appraisal meeting – no feedback at all - Wages keep changing, I don’t know how I am paid - Don’t even know what our corporate goals are supposed to be - We don’t have any qualifications to do this work – I would like to do some - Friends are keen to start here, but don’t know how to apply The organization has a work place strategy in place in which they plan to achieve (including increasing the overall profit margin, increasing memberships and supporting community events)...
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...1. Abstract Managing retention and absenteeism is an important task for every company or employer. It can be assessed as a process with few stages. This paper will look at identifying the cost of employee turnover, importance of understanding why employee leaves, retention strategies and how they should be implemented. The first step of an effective attendance management program is to identify specific areas which are affecting attendance. Some general causes of absenteeism will be mentioned later in this paper. 2. Background The importance of this briefing paper is to summarize all gained information, knowledge and facts regarding to issues in Managing retention and absenteeism in business, preparation to write an individual academic paper and to give a brief idea how it will be approached. In Managing retention and absenteeism is necessary to cover following areas: • Absenteeism • Sickness absence • Employee turnover • Staff retention strategies • Staff retention and management of knowledge • Benefits of staff retention 3. Findings 3.1 What the assignment is asking me to do The definition of absenteeism according to Mathis and Jackson (2005) is any failure to report for work as scheduled or to stay at work when scheduled. They divide absenteeism into 2 groups: voluntary, that is unavoidable and voluntary, avoidable. The sickness absence can be short - term (repetitive) or long term illness. CIPD’s Absence Management Survey (2011) revealed for the first...
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...Talent management is quickly becoming a top preference for companies all over the world. (Bhatnagar 2008). The reasoning to this is due to the surge in rivalry between businesses to capture the talent that is available, we call this “the war for talent” (Beardwell and Thompson, 2014). Talent management refers to the best suited people or individuals to the occupation in question, sometimes assigned “A players”. In the past the disorganisation of talent management has led to the breakdown of large multinational companies, who rectify the problem by turning over more and more talent which inevitably makes the problem worse, causing it to fail and an overall sense of pain is inflicted upon the companies. (Cappelli, 2008). However nowadays companies are starting to realise that talent management is not a meaningless theory, as it was subjected to in the past, and that it is pivotal to company success. A new direction to talent management is developing incorporating the ambiguity that enterprises face today. Modern businesses deal with this uncertainty by implementing a supply chain management model to predict and satisfy demand. (Cappelli, 2008) In this project I will be examining the new venture of Cedar Park Furniture, a UK furniture retail chain that is preparing to enter the Irish market in 2017. My job is to produce a talent management strategy for the company and express the critical practices required to ensure its management team and employees commit considerably to the...
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...For: Harry Comstock, Jim Chou, and Melissa Trifiletti Date: 4th February 2013 4 February 2013 For: Harry Comstock, Jim Chou, and Melissa Trifiletti Date: 4th February 2013 4 February 2013 Managerial Approaches Managerial Approaches Quik Clips Quik Clips EXECUTIVE SUMMARY The business proposal for Quik Clips aims to provide low-cost, quick and efficient haircuts. The business will initially open in the Perth City of Northbridge before planning to expand after one year to several salons around Perth with the long-term vision to franchise across Australia. Industry data identifies that the hairdressing industry is experiencing a skills shortage, a high turnover of staff and relies on a loyal customer base. It also identifies that overseas migration is contributing to an increasingly culturally diverse community in Perth. Given these challenges faced by Quik Clips, the objective of this report is to provide specific managerial approaches to address these challenges. This report benchmarks these managerial approaches against theoretical evidence from the classical viewpoint of ‘scientific management’ pioneered by Fredrick W Taylor and Frank and Lillian Gilbreth. Scientific management (also called ‘taylorism’) focuses on worker efficiency via the scientific study of work methods. The recommendations for Quik Clips are: 1. Divide tasks into specific jobs 2. Set job standards and procedures 3. Select employees with appropriate abilities...
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...the main concerns I have seen in the hospital setting is staff turnover among the nursing profession. The turnover can ultimately lead to temporary problems like understaffing. Thankfully though, I believe this problem is amendable with proper intervention to facilitate a change toward staff retention. So why is staff turnover a problem in the nursing profession? First and foremost, this is not a unifactoral issue. In fact, staff turnover is the byproduct of multiple job related factors and stressors in the nursing profession. For instance, job-related stress plays a major factor in decreasing one’s job satisfaction. Stress in nursing usually occurs when one perceives that his or her resources are exceeded in a given situation (Esther, et al., 2005). Typical factors that can promote stress in a nurse are high job demands and excessive work hours. With these factors, the nurse may continually feel overworked, while also feeling like they are working “all the time.” Other factors that could cause stress are having little control over your work environment or having limited supportive relationships in the workplace. As we all realize, at least some sense of control and peer support are necessary to promote feelings of job satisfaction (2005). Finally, staff turnover itself can cause stress for the nurse, as he or she may feel overwhelmed by the increasing workload, which is promoted by the decreasing amount of available staff. Furthermore, “burnout” will usually occur after a prolonged...
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...Business Studies (Unit 3) | Corporate Objectives It is important that these goals are communicated across all levels of the organisation so that everyone is aware of what the business is trying to achieve. Common Corporate Objectives include… * Maximise Profit * Survival * Growth Once Corporate Objectives have been set, each functional area of a business will then set their own targets which reflect the overall Corporate Objectives of the business. Functional Objectives These are goals for each functional department of a business which should contribute to the achievement of the overall Corporate Objectives. These targets should make sure that… * Each part of the business is working towards the same long-term goals * Objectives for business functions (eg: operations) should not be separate from other functional areas * All functional objectives should be co-ordinate and not contradict each other For example, Marketing may set a functional objective to increase sales by 25% over a three-year period. A Functional Strategy is the way in which the Functional Objective will be carried out. Marketing Objectives These are the foals of a Marketing function which are designed to help achieve Corporate Objectives. They are usually set a senior level of the hierarchy, and are likely to include the following… * Maintain or increase Market Share * Target a new segment of an existing or new market * Develop new products from Market Research ...
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...PROJECT: INE Infrastructure and Technology Enhancement In the Boost Mobile Call Center Karly Derosena Managerial Applications of Information Technology DeVry University, Keller Graduate School of Management February 16, 2014 TABLE OF CONTENTS Abstract 3 COMPANY BACKGROUND 3 BUSINESS PROBLEMS 4 HIGH-LEVEL SOLUTION 5 BENEFITS OF SOLVING THE PROBLEM 8 TECHNICAL APPROACH 8 HIGH-LEVEL IMPLEMENTATION PLAN 9 CHANGES TO TECHNOLOGY 10 SUMMARY OF RECOMMENDATIONS 10 CONCLUSION 11 REFERENCES 12 Abstract: A call center is defined as a place where contacts are made and received. It is often the “front door” to a business and is the place where most crucial customer interactions take place. Therefore, its effective and efficient operation is a key ingredient to the overall success of any organization. Call centers are an increasingly important part of today’s business world, employing millions of agents across the globe and serving as a primary customer-facing channel for firms in many different industries. Call centers have been a prolific area for operations management in several domains, including forecasting, capacity planning, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the operational challenges faced by call center managers have...
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...MEMORANDUM TO: The Human Resources Department of the Marion County Sheriff’s Department FROM: Kelly Powell-Duffner, Former Sheriff’s Deputy DATE: 01/08/2012 SUBJECT: High Turnover Rate within the Department and a Proposal to Correct this Issue Attached is my research as to why the turnover rate has risen so much over the last eighteen months within the Marion County Sheriff’s Department as well a proposal that could possibly prevent this trend from continuing. It has become apparent that there must be a problem within the department due to turnover rates rising despite the current economy downturn. When jobs are harder to come by and the unemployment rate is high one would think that movement in many fields would be at a minimum. Unfortunately, it has been shown to be the opposite in many law enforcement fields and job turnover is exploding for many reasons. Some of these reasons include poor morale, the ability to easily replace people due to the available unemployed workforce, ill treatment on the job, job politics, career dissatisfaction, the increase in prices for everyday items such as gas and groceries that require a higher paying job to afford and finally the workforce being more of child rearing ages and requiring jobs with better benefits to provide for their families. This research topic greatly attracted me due to my own personal experiences as a police officer. In my experiences as police officer, I encountered all of these issues and ultimately decided to...
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...1.0 INTRODUCTION What is Strategic Human Resource Management (SHRM)? According to the Chartered Institute of Personnel and Development (2015), strategic human resource management (strategic HRM, or SHRM) is an approach to managing human resources that supports long-term business goals and outcomes with a strategic framework. The approach emphases on longer-term people issues, matching resources to future needs as well as macro-concerns about structure, quality, culture, values and commitment. It is necessarily dependent on the evolving nature of work itself. As mentioned by Stone (2013), because human resource management (HRM) seeks to strategically integrate the interests of an organisation and its employees, it is much more than a set of activities relating to the coordination of an organisation’s human resources. HRM is a major contributor to the success of an enterprise because it is in a key position ‘to affect customers, business results and ultimately shareholder value’. Stated by Gratton (2000), ‘The new sources of sustainable competitive advantage available to organisations have people at the centre – their creativity and talent, their inspirations and hopes, their dreams and excitement. The companies that flourish in this decade will do so because they are able to provide meaning and purpose, a context and frame that encourages individual potential to flourish and grow’. Stone (2013) mentioned that HRM is either part of the problem or part of the solution in...
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...(Roger Herman, 2014). Attracting and keeping good people has become a challenge for a lot of companies. One would think that changing jobs during economic down times is difficult but the fact is that good people will always find jobs during strong or weak economy. Both business leaders and senior managers agree that it is becoming increasingly difficult to keep good people as employees seek greater mobility in the market place (Sexton, G., 2007). This report looks at attracting, keeping and developing good people in Cash Money Cheque Cashing Inc., a financial services company headquartered in Toronto, Ontario. Introduction The current generation of new consultants has been shaped by tumultuous times. The average new MBA professional was in high school on 9/11 and likely completed his or her undergraduate studies just as the global financial crisis was unfolding. These events and the macro-economic environments that...
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...Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer. b. To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy. c. To dig out the root cause of the problem Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed. d. Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy. e. Introducing prizes of employees’ choice. f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed. g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees. If above points were practiced regularly as strategy, would have resulted greatly from the beginning itself. Indeed the used motivational techniques were long-term relevance of motivational techniques used by Baheti in the light of prevailing environment in the organization. 2. Had you been Baheti, what other techniques you would have used to improve the special services provided by the organization? Answers: - a. I could have introduced the “BSNL brainstorming BOX”. It would be...
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...least 2 outside nursing, one of which must be from business) | 5 points | Evaluation of the impact of this issue on nursing leadership practice and health care system | 20 points | Recommendation for the future of the nursing profession | 30 points | Provide an exemplar of a nursing leader implementing the recommendations discussed in criterion c above. | 30 points | Scholarly writing | 15 points | TOTAL | 100 points | Stress and Time Management By: Annette Hall St. Joseph’s College of Maine NU506: Nursing Leadership Instructor: Jayne Rogers July 9, 2012 Abstract Managing stress and time in our lives and careers is important to our health and well- being. Nurses in particular have an unusually high stress level. Nurses and nurse managers alike must use stress and time management strategies to decrease burnout and fatigue. The ability to properly manage stress and time will make for a healthier, happier, and productive nurse. The topic I have chosen to discuss is Stress and Time Management. To adequately achieve a balance between work and personal life we must learn self- management. To achieve...
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