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If the Shoe Fits

In: Business and Management

Submitted By bpemp
Words 1254
Pages 6
If the Shoe Fits
Your Name Here
Human Resource Management
Business 504
Instructor Name Here
Date Month Year

If the Shoe Fits
The Spanish word Zapatos, means shoe, although translated to the English word, Zappos it takes on an alluring connotation to loyal customers who shop on-line for clothing and accessories. Zappos was founded in 1999 by entrepreneur Nick Swinmurn, who decided it was time for a great on-line shoe company after failing to find shoes in stores and on-line himself (Zappos, 2012). Although he knew nothing about selling shoes he soon gained the advantage by recruiting Tony Hsieh a young multi-millionaire who had sold his web-advertising company, LinkExchange, to Microsoft for $265 million in 1998. Hsieh (pronounced Shay) ceased the chance in a market where people were still buying shoes from catalogues. But it became his obsession to offer the service values that has garnered the company a cult-like status among its customers (Wright, n.d.). The purpose of this paper is to first describe the recruitment policies of the selected organization, Zappos. Then we will discuss the strengths and weaknesses of Zappos recruitment policies. Finally, we will look at possible improvements to recommend along with any reasons why to consider implementing them.
Zappos has a unique recruitment process that involves two interviews. The first is to assess fit with the job and the other is to assess cultural fit with the company. Building community begins with finding the right talent in the first place. At Zappos, they are clear about what their culture is like right from the start, but first Hsieh had to define what the culture was. In order to do this, he first defined the core values which established their culture, brand, and business strategies (Zappos, 2012). Zappos understands it must recruit people who can deliver customer service. As well as being...

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