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Ifsm 300 Stage 4

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Submitted By meanjean
Words 310
Pages 2
29 June 2014

 Focused Objective – Taking care of the customer

 Current process of at UMUC Haircuts
 Proposed UMUC Haircuts Customer Management process  Implementation of Information Technology Infrastructure
Solution

 Benefits and risks of the IT system solution

 Care abouts for the IT system solution

 Generic Strategy: Cost leadership strategy  Strategic Business Area: Customers  Process to be Improved: Employee-Frequent Customer Scheduling

 Getting down to business

 No tracking mechanism for customers

 Employee work schedule conflicts
 Walk in customers/Word-of-mouth

 No streamlined cause and effect (Customer, Supplies, Advertising)
 One person know-it-all system

 Web-based application - SALONBOOKER

 Cloud Technology for data management
 Execute your salon marketing strategy with confidence  Reaching clients via social media  Creating web presence UMUCHaircut.com

 Customer information in a click

 Get all the scoop - historical data
 Anticipating customers expectations - know each customer  Give customers choices with booking appointments online  Marketing made easy with SalonBooker  Getting the word out – Posting and tweeting  Growing the business with eCommerce

 Software

Contract for SalonBooker Salon Management Software
 The hardware need for the incoming technology: Touch Screen Terminal and keyboard  Cash Drawer/Receipt Printer Barcode scanner

 Services
Training and 24/7 Technical Support

 Telecommunications

High speed internet connection
iPad, iPhone, cell phones  Facilities Everything will be ran from place of business

 Manage the customers needs efficiently and effectively  Getting competitive with social media advertising  Moving into the technology of the day

 Streamlined process improvement

 Reliability / Availability – needs to be

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