...Teach Like A Pirate Part 1 of Teach Like a Pirate is divided into 6 sections: Passion, Immersion, Rapport, Ask and Analyze, Transformation, and Enthusiasm. Passion can be divided into content passion, professional passion and personal passion. A teacher who is fully immersed in the moment has a special type of intensity that resonates with great power in the classroom, regardless of the activity. Building rapport is all about interacting with your students as fellow human beings, not just subordinates. Rapport is important because it helps create buy-in. Ask and Analyze says that if you consistently ask questions that lead to creative and outside-the-box thinking, your mind will provide you with creative and outside-the-box answers. The Honda Odyssey example is so true! Transformation deals with reframing. A teachers job is to create a mental paradigm shift by reframing the content and its value and relevancy to their lives. Enthusiasm is contagious. Your attitude carries with it your single most powerful tool to influence your classroom. Part 2 of Teach Like a Pirate discusses crafting engaging lessons. I learned many ideas from Dave Burgess’ hooks. I liked “Move It, Move It”. It encourages kinesthetic activities in the classroom. We do a lot of music and movement in Kindergarten. I have also used the “People Prop” hook by having groups make human letters with their bodies. (ex: making the letter A by laying on the floor) The “Picasso” hook is used...
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...Green Mountain Resort Case Study HRMG314 – Managing Organizational Change Green mountain resort was a small resort that was not expected to be in business very long. The resort manager had other plans, as part owner he had visions of making Green Mountain Resort a first-class resort. The issue he faced with achieving his vision was the resorts turnover problem. He had tried many different strategies to reduce turnover including focusing on streamline training, simplify jobs, don’t become dependent on individuals, and making HR processes more efficient (Palmer, Dunford, & Akin, 2009, p. 40). Despite his efforts his turnover problem still existed, he would lose the best service people and be left with the poorest performers. Gunter held the director image when managing turnover. Since he was the manager and part owner he was directing the organization in a particular way hoping to change the outcome of the turnover (Palmer, Dunford, & Akin, 2009, p.27). The hospitality literature took on the image of a coach. This literature was used to try and shape the organization to be successful (Palmer, Dunford, & Akin, 2009, p.30). The focus was highlighting the training and management development showcasing their capabilities. The consultant took on the role as an interpreter. The consultant listened to the problem and the previous attempts to fix the problem and was able to assist with making sense of the outcome and refocus Gunter...
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...Corresponding to Siebel’s Core Values, Carman should treat customers with deference and professional fashion as representatives from Quickand Reilly could be our prospects He should avoid providing incomplete information; also whateverinformation is demanded from customer should be provided withoutany reluctance It’s a perfect opportunity to flaunt the strengths and fleet of partners Share some of Siebel’s success stories In order to provide details of competitive landscape in CRM marketCarman can share Gartner Research Report which shows Siebelsystems as a complete solution provider and market leader Since Cathy belongs to Client service and marketing Department; Carman shouldn’t explain too much of technical details of productinstead he must focus on how a Siebel product can cater to theirorganizational requirements. Corresponding to Siebel’s Core Values, Carman should treat customers with deference and professional fashion as representatives from Quickand Reilly could be our prospects He should avoid providing incomplete information; also whateverinformation is demanded from customer should be provided withoutany reluctance It’s a perfect opportunity to flaunt the strengths and fleet of partners Share some of Siebel’s success stories In order to provide details of competitive landscape in CRM marketCarman can share Gartner Research Report which shows Siebelsystems as a complete solution provider and market leader ...
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.... How should Carman respond to the invitation to tell the Quick and Reilly executives what he thought of Oracle? What features of this particular interaction influence your opinion? Would your opinion of the right response change if the circumstances were different? Response to Cathy’s query: • Corresponding to Siebel’s Core Values, Carman should treat customers with deference and professional fashion as representatives from Quick and Reilly could be our prospects • He should avoid providing incomplete information; also whatever information is demanded from customer should be provided without any reluctance • It’s a perfect opportunity to flaunt the strengths and fleet of partners • Share some of Siebel’s success stories • In order to provide details of competitive landscape in CRM market, Carman can share Gartner Research Report which shows Siebel systems as a complete solution provider and market leader • Since Cathy belongs to Client service and marketing Department; Carman shouldn’t explain too much of technical details of product instead he must focus on how a Siebel product can cater to their organizational requirements. Features influencing opinions: • Since meeting was not prior scheduled, lack of understanding about clients’ needs, budget and requirements could strain the prospective deal • Carman is not sure if Cathy Ridley is Influencer or Decider and degree of power that she holds in organization • Carman himself is not comfortable in comparing Siebel...
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...Techniques on getting people to like you Today I am going to share on how to get people to like you. Or more exact, I am going to teach you on how to make your best first impression. I will give you numerous way to make people to like you and I will be covering on rapport building, mirroring, matching, representational systems and rapport mistakes. The first technique we are going to cover is rapport building. The definition of rapport is the development of a close and harmonious relationship in which two or more people understand each other and can communicate well. Most people try to build rapport by being nice to someone, followed by a sharing of common experiences. By doing this you’re saying, people like people like themselves, and these are the reasons I’m like you. These common techniques can work some of the time but definitely not all of the time. Building Rapport is normally the difference between getting someone to quickly like you, or not. I’ll teach you know what to look for and how to effortlessly gain rapport with anyone. When you are with someone you trust, you may not notice, but you are naturally mirroring him or her. Mirroring is defined as when you copy someone else’s behavior; their movement, body position, hand gestures, tone of language, etc. A clear example of mirroring is seen when a couple naturally completes each other’s sentences. They are so in tune they actually seem to read the others thoughts. What most people do not realize is that mirroring...
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...A post JVS Pathways Discovery meeting was held on 8/31/17 at the Warren JVS office for Taylor. The meeting was to go over everything that took place during the Discovery process and to talk about her participating in an internship. In attendance was Taylor, her mother Jenny, her stepfather Chris, her grandmother Linda, this counselor, and Rita and Bill from the JVS Pathways team. During the meeting Rita the Career Navigator for the JVS Pathways team who spent all her time with Taylor during the Discovery process went over everything that was collected such as: her interests, contributions/skills, ideal working conditions vs. preferences, tasks, and potential sites for an internship (full report in case file). When it comes to interests, Taylor identified the following three areas to focus on for internships: Legos/organizing/crafts, food preparation, and shopping. During Discovery several of Taylors contributions/skills were identified. Some of the main ones included: being organized, being detail-oriented, willing to learn, is able to follow directions, is hardworking, can focus on a task until it's completed, and will ask questions if she is unsure of something. The rest of the list is outlined in her Discovery report, which is in her case file. As a part of the process, Taylor and her parents also identified her conditions for an internship vs. her preferences. With conditions Taylor needs a job that keeps her busy, that has supportive co-workers, where her availability...
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...with these initiatives and to show how these align with the OB concepts listed above. Also, a research of the Lafarge’s website including the organization’s principles, values, codes of conduct and mission statement are also utilized in providing clarity of concepts in this report. DESCRIPTION OF CASE The case-study discusses Lafarge, a global leader in the manufacturing of building materials. Due to its global network and the need to break new grounds, their activities involves setting up plants in different parts of the world which means interacting with different cultures and dealing with challenges peculiar to these cultures. Different initiatives bordering on corporate social responsibility have to be established to ensure a good rapport between the firm and their host communities including all stakeholders. The aim is to ensure business continuity and to constantly provide value thereby keeping them ahead of the competition. VALUES Values represent basic convictions that “ a specific mode of conduct or end-state of existence is...
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...For exclusive use IIM Kozhikode - EPGP Kozhikode Campus, 2015 Harvard Business School 9-396-027 Rev. February 29, 1996 Apollo Hospitals of India (A) Dr. Prathap Reddy's office was filled with flowers. The tags conveyed birthday greetings from employees of Apollo Hospitals Madras and former patients, including the vice president of India. Reddy greeted a steady parade of well-wishers and paused to chat warmly by telephone with a former janitor who had called from the United States. Throughout the day, employees greeted “the Chairman” with smiles, hugs, and gifts. Dr. Reddy had founded Apollo Hospitals Madras in 1983 as the first corporate hospital in India. It offered sophisticated treatment in a comprehensive range of medical specialties. Stateof-the-art medical technology, operated by skilled technicians, complemented superior doctors, many of whom had left lucrative jobs in Europe and North America to come to Apollo. Other entrepreneurs had followed Apollo into the market, building several dozen corporate hospitals to compete with Apollo and its government-run forerunners. Since Apollo’s founding, the quality of medical care in India had improved substantially for those who could pay. Despite competition, though, Apollo Hospitals Madras remained a leader in the provision of top-quality medical care and had made a profit for 10 straight years. Reddy had been joined at Apollo by his four daughters, who took prominent roles in the company. Having introduced...
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...Acknowledgments ix Acknowledgments This book owes a great deal to the mental energy of several generations of scholars. As an undergraduate at the University of Cape Town, Francis Wilson made me aware of the importance of migrant labour and Robin Hallett inspired me, and a generation of students, to study the African past. At the School of Oriental and African Studies in London I was fortunate enough to have David Birmingham as a thesis supervisor. I hope that some of his knowledge and understanding of Lusophone Africa has found its way into this book. I owe an equal debt to Shula Marks who, over the years, has provided me with criticism and inspiration. In the United States I learnt a great deal from ]eanne Penvenne, Marcia Wright and, especially, Leroy Vail. In Switzerland I benefitted from the friendship and assistance of Laurent Monier of the IUED in Geneva, Francois Iecquier of the University of Lausanne and Mariette Ouwerhand of the dépurtement évangélrlyue (the former Swiss Mission). In South Africa, Patricia Davison of the South African Museum introduced me to material culture and made me aware of the richness of difference; the late Monica Wilson taught me the fundamentals of anthropology and Andrew Spiegel and Robert Thornton struggled to keep me abreast of changes in the discipline; Sue Newton-King and Nigel Penn brought shafts of light from the eighteenthcentury to bear on early industrialism. Charles van Onselen laid a major part of the intellectual foundations on...
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...Marketing Management, Millenium Edition Philip Kotler Custom Edition for University of Phoenix Excerpts taken from: A Framework for Marketing Management, by Philip Kotler Copyright © 2001by Prentice-Hall, Inc. A Pearson Education Company Upper Saddle River, New Jersey 07458 Marketing Management Millenium Edition, Tenth Edition, by Philip Kotler Copyright © 2000 by Prentice-Hall, Inc. All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Compilation Copyright © 2002 by Pearson Custom Publishing. This copyright covers material written expressly for this volume by the editor/s as well as the compilation itself. It does not cover the individual selections herein that first appeared elsewhere. Permission to reprint these has been obtained by Pearson Custom Publishing for this edition only. Further reproduction by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, must be arranged with the individual copyright holders noted. This special edition published in cooperation with Pearson Custom Publishing Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Please visit our web site at www.pearsoncustom.com ISBN 0–536–63099-2 BA 993095 PEARSON CUSTOM PUBLISHING 75 Arlington Street, Suite 300, Boston, MA 02116 A Pearson Education Company SECTION ONE Understanding Marketing Management Marketing in...
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