...Emotionel Intelligence and leadership Project Presented to Dr. Fadi Hachem Course Instructor American University of Science and Technology In Partial Fulfillment of the Requirements for the course MGT 535: “Organizational Behavior” Aya Hamade Table of contents Pages Overview 1 Literature review 1 Definition 2 Emotional Intelligence, IQ, and Personality Are Different 2 Emotionel Intelligence and Leadership 2 Developing leadership skills 3 Emotional intelligence and its impact on leadership skills 3 Creating emotionally intelligent teams 6 Emotional Intelligence Is Linked to Performance 6 References 8 Overview Emotional Intelligence Is the Other Kind of Smart. When emotional intelligence first appeared to the masses in 1995...
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...EMOTIONAL INTELLIGENCE- DEFINITION Emotional intelligence (EI) describes the ability, capacity to identify, assess, and control the emotions of one's self, of others, and of groups. In other words, it is the ability to perceive, control and evaluate emotions of self or others Emotional intelligence is about how we manage our actions with both others and ourselves as a result of the emotions we feel. Peter Salovey and John D. Mayer -“the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990) Four factors of EI 1. the perception of emotion 2. the ability reason using emotions 3. the ability to understand emotion 4. the ability to manage emotions IMPORTANCE OF EI : Emotions play a significant role in the way people work with one another and therefore affects profits. An individual with high EQ reacts after both feeling an emotion and thinking about an event. Others with less developed skills would often react only after feeling the emotion without much thinking. Extremely smart people can have low emotional skills while others who are not so gifted in standard IQ can exhibit relatively high emotional skills. Emotions affect how one behaves with oneself as well as with other people, especially during conflicts. This is why management of our emotions has become especially important.IQ is a given...
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...1 Emotional Intelligence and Business Success The Impact of Leaders’ Emotional Intelligence on Employee Satisfaction and Commitment by Kerry S. Webb, PhD Assistant Professor of Management Texas Woman’s University School of Management P.O. Box 425738, CFO 413 Denton, TX 76204-5738 940-898-2104 kswebb@twu.edu Electronic copy available at: http://ssrn.com/abstract=1948065 2 ABSTRACT Business leaders impact their subordinate performance and attitudes through their leader behaviors and attitudes. This study discusses the potential impact of leader behaviors via emotional intelligence attributes on employee satisfaction and commitment to their leader and to the organization. The findings suggest strategies for enhancing leader behaviors to maximize positive individual- and organization-level outcomes. Methodology This study presents a brief review of emotional intelligence and summarizes the current research on organizational leadership regarding how leader behaviors impact employee and organizational outcomes, especially employee satisfaction and commitment, two variables of interest in this study. Study data was collected via survey methodology, utilizing workers with full-time work positions across multiple industries. Implications This article contributes to the field of management by determining the impact and effect of leader behavior on employee satisfaction and commitment. Vast research to date has shown the overwhelming importance of high satisfaction and commitment...
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...2014 Health and Emotional Intelligence Ankur Parey 13HS60021 3/5/2014 Table of Contents Introduction ........................................................................................................... 3 Overview of Emotional Intelligence ....................................................................... 3 Behaviors and outcomes ........................................................................................ 4 EQ in healthcare .................................................................................................... 4 Healthcare emotional intelligence ......................................................................... 4 Training implications .............................................................................................. 5 Training and Health Care ....................................................................................... 6 The physician and emotional intelligence .............................................................. 7 Conclusion ............................................................................................................. 8 Introduction There is a renewed interest in healthcare, in the role of Emotional Intelligence — a set of behavioral competencies, distinct from traditional IQ, that impact performance. There is also a growing body of evidence that individual behaviors, including EQ, influence patient outcomes and organizational success. What is EQ? How does it apply to healthcare...
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...HUMAN RESOURCE DEVELOPMENT RESEARCH CENTER AN EXAMINATION OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, LEADERSHIP STYLE AND PERCEIVED LEADERSHIP EFFECTIVENESS LISA A. WEINBERGER DECEMBER 2003 Swanson & Associates 168 E. SIXTH STREET, SUITE 4002 ST. PAUL, MN 55101 Lisa Ann Weinberger 2003 i TABLE OF CONTENTS Chapter 1........................................................................................................................... 1 INTRODUCTION ........................................................................................................ 1 Background and Purpose of the Study...................................................................... 3 Statement of the Problem .......................................................................................... 6 Significance of the Study ........................................................................................... 7 Limitations ................................................................................................................ 8 Background of the Field Setting ............................................................................. 10 Definition of Terms ................................................................................................. 12 Summary ................................................................................................................. 13 Chapter 2.......................................................................
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...effectiveness, Management Scholars and practioners are beginning to emphasize the importance of a manager’s emotional intelligence”(Sosik,Megirian 1999,p.367). Emotional Intelligence is a combination of competencies. These skills contribute to a person’s ability to manage and monitor his or her own emotions, to correctly gauge the emotional state of others and to influence opinions (Caudron 1999, p.62; Goleman, 1998). Competitive advantage depends largely on the ability to activate and use organizational resources. As a result, the focus in the strategic management, organizational behavior and human resource management literature turned to the internal capabilities of organizations including a particular focus on employees’ competencies. Furthermore, in any business or organization, its success or failure will rely on how well its people are able to deliver its product and service, work together and work with other businesses. In recent years, there has been a realization that emotions are very much part of work place success. How individuals respond to real situations each and every day and what organizations do foster productive emotional responses can make the difference the organization that stumbles and the organization that thrives. Research indicates a strong correlation between emotional intelligence and individual job performance. By emphasizing on emotional intelligence in hiring, team building and training programmes- senior management and human resource professionals can...
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...Abstract Emotional Intelligence is a set of qualities and competencies that captures a broad collection of individual skills and dispositions, usually referred to as soft skills or inter and intra-personal skills, that are outside the traditional areas of specific knowledge, general intelligence, and technical or professional skills. Emotions are an intrinsic part of our biological makeup, and every morning they march into the office with us and influence our behaviour. Emotional intelligence consists of five factors: Knowing one's emotions, managing emotions, motivating one, recognizing emotions in others, and handling relationships Goleman (1995). Researchers today are interested in finding the effects of emotional intelligence on employees and thereby, organizations, and analyzing the various other facets of EQ. Emotional intelligence improves individual and organizational performance. It plays a significant role in the kind of work an employee produces, and the relationship he or she enjoys in the organization. Work – Life Balance is a challenging issue for IT leaders, managers and has also attracted the attention of researchers. Work/life balance, in its broadest sense, is defined as a satisfactory level of involvement or ‘fit’ between the multiple roles in a person’s life. In this climate managing the boundary between home and work is becoming more challenging. Organizations need to ensure they not just encourage but mandate a practical and workable work/life...
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...(2006),“Emotional Intelligence is also a prerequisite in leadership. As Goleman et al. (2004) put it, “the fundamental task of leaders […] is to prime good feeling in those they lead […]. At its root, then, the primal job of leadership is emotional” (p.ix).Goleman (1998) found that in a study of an organization’s most outstanding leaders, “Emotional Intelligence proved to be twice as important as technical skills and IQ” (p.213). The problem that will be studied in this thesis is how the volunteers perceive their leaders regarding the cooperation with change. The problem is always about the ways that leaders use in making the surrounding conditions ripe for volunteers to make their service performance an easy going activity, while minimizing burdens to the most possible. The instability caused by the changingatmosphere in such a service, stimulates different emotions among volunteers, ranging from high satisfaction to extreme anger, and from high motivation to deep depression and sadness. So, in order to sustain the continuity of services and tasks in better ways, the task requires emotionally...
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...Journal of Business and Management; Vol. 10, No. 6; 2015 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Role of Emotional Intelligence on Employee Engagement: A Study among Indian Professionals Swatee Sarangi1 & Aakanksha Vats1 1 K. J. Somaiya Institute of Management Studies and Research, India Correspondence: Swatee Sarangi, K. J. Somaiya Institute of Management Studies and Research, India. E-mail: swatee@somaiya.edu Received: March 9, 2015 Accepted: May 20, 2015 Online Published: May 22, 2015 doi:10.5539/ijbm.v10n6p224 URL: http://dx.doi.org/10.5539/ijbm.v10n6p224 Abstract Business firms across the globe have always endeavoured to identify and strengthen drivers of employee engagement at the individual, group and organizational level. Drivers at the individual level have been less researched and tested in previous studies. This study attempts to examine the role of emotional intelligence as an individual antecedent of employee engagement. This is hypothesized drawing from literature that emotional intelligence plays an important role in shaping positive workplace feelings, attitudes and behaviour. Responses captured and analyzed from randomly selected sample of 182 professionals working in Indian organizations revealed that emotional intelligence especially mood repair augments high levels of employee engagement manifested through higher vigor, dedication and absorption in employees. These findings...
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...current marketplace. These changes compact on each the structure of the trade and also the nature of competition between banks. That’s been same; service quality has become associate more and more vital issue for living and success within the banking sector. This text assesses the effectiveness of the SERVQUAL’s 5 dimensions to the Islamic Bank and measures service quality judged by the customer’s perceptions. that the results from analysis of them supported co relational analysis, simple regression toward the SPSS version twenty for knowledge analysis, total sample two hundred, show that 'emotional intelligence has no impact on the service quality provided to customers'. The expectations of customers were manner over perception that they had regarding Islamic Bank services. Showing 'there is a Gap between perceived services and customers expectation of services'. Keywords: Emotional Intelligence, Influence, Inter-Personal Sensitivity, Motivation, Service, Quality,...
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...Emotional Intelligence Students Name University Affiliation Course Details Emotional Intelligence Emotional intelligence is the possession of an ability one has to monitor and properly manage their emotions in an intelligent way such that they cannot take over you or even affect the process of decision making. The issue can also be expanded to mean the ability to understand others emotions that aids in knowing reasons for their behavior and ensuring effective communication with them. Examples of the concept can understand your emotions so that you might be able to manage them and become fully emotionally intelligent. Another example can be the application of rational thinking about emotions before execution of any action. An emotional decision is always wrong because anger or other emotions might make you do something regrettable hence thinking might help stop the bad action. Once you are emotionally intelligent, it is easier to understand other and if not you will be depressed and feel bad all the time. Individuals who lack emotional intelligence have challenges both in the workplace and at home (Goleman, 2002). Emotional quotient is an employee’s ability and the understanding of his or her emotions and those of the colleagues at the workplace that helps create the better working environment. Intelligence quotient is the level of intelligence that an employee uses to interpret, understand or implement his or her knowledge in situations that contribute to the company’s growth...
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...relevancy of ‘Emotional Intelligence’ in which of how it is connected in organizational behavior. ‘Emotional Intelligence’ (EQ) was first introduced to the public in 1995 by a physiologist named Dr. Daniel Goleman, even other sources were aware that it may have discussed earlier to date as of 1985. According to Goleman, ‘Emotional Intelligence’ is a type of social intelligence that involves the ability to monitor one’s own and other’s feeling and emotions, to discriminate among them and to use this information to guide one’s thinking and actions. In the context of organizational behavior, the ‘Emotional Intelligence’ principles provide a new way to understand and assess people's behaviors, management...
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...Research Methods Regarding Emotional Intelligence In Daniel Goleman's “The Emotional Intelligence of Leaders”, real life examples, scientific facts, and the overall impacts of emotional intelligence on leaders and organizations are highlighted. Overall, high emotional intelligence in leaders is more dependent on success within an organization as opposed to high rational intelligence. This basically means that a majority of successful individuals take into account the emotions of themselves and others, while personal knowledge has minimal bearing on the degrees of achievement. Goleman points out that there is minimal variation in the IQ's of organizational leaders, further supporting that emotional intelligence is a bigger determinant in measuring accomplishments on all organizational levels. From a scientific standpoint, emotions are controlled internally by the limbic system. Contained within this region of the brain is a structure called the amygdala, which stores a person's life-long memory. The amygdala is also responsible for controlling all of the different types of emotional reactions a person may experience. The author’s observations of the biological aspects of emotional intelligence, which includes the purpose of the limbic system and the function of the amygdala, are critical in understanding why emotions are a part of human life and important to organizational leaders. The article further examines the concept of emotional intelligence by highlighting its dimensions...
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...The collaboration between emotional intelligence and the leadership A Case study of SAGA Corporation Presented By: Muhammad Adnan College: London College of Business Supervisor Name: Joy Joseph Submission Date: Declaration This work has not previously been accepted in substance for any degree and is not being concurrently submitted in candidature for any degree. |Signed | |(Candidate) | |Date | | | STATEMENT 1 This thesis is the result of my own investigations, except where otherwise stated. The correction services have been used, the extent and nature of the correction is clearly marked in a footnote(s). Other sources are acknowledged by footnotes giving explicit references. A bibliography is appended. |Signed | |(Candidate) | |Date | | | STATEMENT 2 I hereby give consent for my thesis, if accepted, to be available for photocopying and for inter-library loan, and for the title and summary to be made available to outside organizations. |Signed | ...
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...Emotional Intelligence in Leadership John Doe Name your university Abstract Emotional intelligence is defined as a person’s self-awareness, self-confidence, self-control, commitment and integrity, and a person’s ability to communicate, influence, initiate change and accept change (Goleman, 1998). Studies have shown that emotional intelligence impacts a leader’s ability to be effective (Goleman, 1998). Three of the most important aspects of emotional intelligence for a leader’s ability to make effective decisions are self-awareness, communication and influence, and commitment and integrity. Managers who do not develop their emotional intelligence have difficulty in building good relationships with peers, subordinates, superiors and clients (Goleman, 1998). Thus, this paper is an examination of how emotional intelligence affects a leader’s ability to make effective decisions. (Google-YouTube) Emotional Intelligence in Leadership Emotional Intelligence has become a vital part of how today's leaders meet the significant challenges they face. Emotional Intelligence can help leaders in a challenging leadership role, one that fewer and fewer people seem to have difficulty fulfilling. As the jobs market become significantly scarce, the individuals who continue to complete applications with employers and that are told they are “over qualified” especially at the mid-high entry level organizations, emotional intelligence can give developing leaders a competitive...
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