Free Essay

Implementations of Quality System

In: Business and Management

Submitted By ymarz
Words 2891
Pages 12
Part C: Case study of connection process at Abu Dhabi Distribution Company
Abstract

The construction projects and the demand on vital projects for water and power connections were increasing rapidly from the year 2008 until today’s date. Moreover, the whole world have face the global economic recession and it has affected a lot of companies and even some countries and put them on the verge of declaring bankruptcy. After that, the recovery of a lot of those who got their projects crippled due to the recession was almost done, and they got on the right track again. In order to start making use of their investments, they require getting their projects delivered to start benefiting from it as soon as possible. That being said, any delay in the process of delivering the power and water connections will relentlessly affect the reputation of the company provides it as well as will lead to unhappy customers. This is one of the reasons why Six-Sigma is becoming a part of the companies’ culture. Six-Sigma implementation would help us by statistical methods to measure the process in of a company’s procedure. Moreover, several additional points can be scored when we apply this framework such as the employees’ empowerment, leadership involvement and the satisfaction of the customers. This research attempts to study six sigma aspects in Abu Dhabi Distribution Company (ADDC) to improve the process of power connection procedures by using quality tools like Pareto chart, Control chart and fish bone diagram. Using of those tools prioritized the causes and controls it. Moreover, those quality tools showed up if the process is in control or not, Capable or not and Centered or not. In addition to that it is identify and isolate the major causes from minor causes.

Introduction and background about ADWEA

During the period from, UAE independent day on 1971 till 1998, the Emirate of Abu Dhabi has experienced a mega infrastructure development, including various utility services such as telecommunication, water and electricity, sewerage, etc. Considering the subject of the paper we are discussing, and in the view of the importance of both water and electricity during this development period, the aim was to produce and deliver this source of life by any mean, considering but not giving that importance to effectiveness and efficient methods to produce and deliver water and power. The whole cycle, starting from generation, transmission, distribution and supply was performed by the Water and Electricity Department of Abu Dhabi (WED), In order to improve the efficiency and effectiveness of this cycle, starting from raw materials till supplying necessary needs of both electricity and water to end users the Government of Abu-Dhabi, according to Abu Dhabi Law No.2, March 1998 has decided to establish what is called Abu Dhabi Water and Electricity Authority (ADWEA)

ADWEA is an organization fully owned by Abu Dhabi government. It was established in order to replace the former Water and Electricity Department (WED). ADWEA is taking care of all related businesses of water and electricity sector in the Emirate of Abu Dhabi. ADWEA is responsible for providing water and electricity for more than 1.4 million people, around 40% of the total population of United Arab Emirates, covering an area that is forming more that 85% of the total area of UAE.
ADWEA owns a group of companies, working in the field of water and electricity, in which their affairs are being managed under its umbrella. The following list shows ADEWA subsidiaries: * Abu Dhabi Water and Electricity Company (ADWEC) * Abu Dhabi Distribution Company (ADDC) * Al Ain Distribution Company (AADC) * Abu Dhabi Company for Servicing Remote Areas (RASCO) * Al Mirfa Power Company (AMPC) * Abu Dhabi Transmission and Despatch Company (TRANSCO)

Moreover, ADWEA is holding 60% equity of the following power and water producers: * Emirates CMS Power Company (ECPC) * Gulf Total Tractebel Power Company (GTTPC) (Tawelah Desalination plant) * Shuweihat CMS International Power Company (SCIPCO) (Shuweihat Desalination plant) * Arabian Power Company (APC) (Umm-Al Nar Desalination plant) * Taweelah Asia Power Company - TAPCO * Emirates Semcorp Water & Power Company – ESWPC * Fujerah Asia Power Company – FAPC * Shuweihat S2 *
As far as distribution is concerned, Distribution and supply of both water and electricity is considered as the final stage of power/water generation and transmission before reaching to end-users.
The distribution system depends on the networking that carries electricity and water from the transmission system and delivers it to consumers. The Emirate of Abu Dhabi is having two Distribution companies:

* Abu Dhabi Distribution Company (ADDC) * Al Ain Distribution Company (AADC)

Introduction and background about ADDC

The focus point of our discussion will remain on Abu Dhabi Distribution Company (ADDC) commenced its business in November 1998. ADDC is responsible for distributing high quality water and electricity services to all customers in the Emirate of Abu Dhabi. ADDC’s main business focus is the planning, design, construction, and operation of the Abu Dhabi water and electricity distribution network.
To manage the work effectively, ADDC has divided the Emirate of Abu Dhabi into three main regions as mentioned below.

* Central Region (Abu Dhabi Island and the surrounding islands) * Eastern Region (Mussafah, Baniyas,Shahama) * Western Region (MadinatZayed up to Sila)

ADDC’s clients are increasing day by day and it has arrived up to 250,540 service agreements for the supply of water and/or electricity, which is distributed to customers throughout three regions.

The core activities of ADDC consist of planning and execution of work for power distribution to the public as well as to the capital works projects. On the other hand, ADDC has direct contracts from the development authorities to distribute the new projects and take part in the mega developments of newly structured infrastructures in new zones such as a running project to complete the infrastructure of South Shamkha.

The Vision and Mission of ADDC

Vision:
ADDC becomes a leading water and electricity company, comparable with the best in the world.

Mission:
Plan, develop, maintain, and operate a reliable, secure, safe, and cost effective distribution system in Abu Dhabi.

Value:
Commitment to Customers, Ethical Behavior & Integrity, Commitment to Employees, Excellence, Teamwork & Trust, Corporate Social Responsibility.

Connection Process Case Study at ADDC

As per the powers conferred on Regulation & Supervision Bureau by Article (82) of Law No. (2) of 1998 concerning the regulation of water and electricity sector in Abu Dhabi Emirate, Regulation & Supervision Bureau has issued license to ADDC to distribute water and electricity as well as supply water and electricity to the premises. This report focuses mainly on the connection of power process and the major factors which cause delays as well as the plan of reductionthe of the time taken to deliver power connection from ADDC network up to the clients’ premises. We will use the DMAIC methodology and go through its process as shown below:

It was noticed via the data base for the connections application in the system of customer care and billing that there are application that took a lot of time affecting the key performance indicators and deviate from the connection target time which is 38 days from the connection request opening date, which is considered the third step in the power connection process as shown below:

In order to overcome the problems and obstacles, it is required to apply statistical tools and techniques in order to raise the key factors causing the delays, such as: * Pareto Chart * Control Chart * Fishbone Diagram
Pareto Chart

Pareto chart is both bar diagram as well as linear one that helps us to pinpoint the major problems and define how frequent are the problems. Moreover, looking for the huge number of applications of power connections, we have decided to go with the inferential approach in statistics by taking samples of the delayed connection and check the delay causes and see how frequent did these causes occur. Furthermore, the sample was chosen randomly from all of the regions in order to get an idea about the main reasons crippling the connections and lead to time gap between planned and actual time taken to connect a customer. By looking at the below Paerto chart, we will have a better vision about the problems we have. The total number of cases taken was 50 applications of the cable termination applications, the third application applied. The ideal planned time from day one up to connection is 38 days.

From the upper chart, it is noticeable that we could know that obtaining No Objection certificates by ADDC contractors play the major role in increasing the time taken to execute a work order, which is a document that being prepared by the design unit and handed over as well as supervised by the projects division staff during the execution phase. The second problem is survey conducted by the survey team prior to the issuance of the work order. The aim of this activity is to define the services propose route before endorsing the same as it is proposed or with changes from the Town Planning department in Abu Dhabi Municipality. The issue from the survey is that the proposals are not feasible to be executed as well as not providing accurate services quantities in a work order that leads to variation of the value of a work order in EmiratiDirham. The maximum allowable variance between the proposed and actual site works to be done is 20% only. The project Engineer shall not proceed with the execution of the work until receiving another work order as a supplementary in order to cover the works that need to be included. This step is to ensure that no works shall be done beyond the design and to ensure that site engineers will stick to the scope and the individual who issued it shall endorse any variations. These variations will lead to time loss and there is no standard duration until looking at the correspondences between both project engineer and design engineer closes the same circle. This will contribute negatively in the duration taken to finalize the connection, which will result in delayed delivery of service for the customer and reflects unenthusiastic picture of ADDC. All in all, these two major issues are the main problems that if were improved, it would contribute a lot to achieve our goal.

Measure

Control Chart:

Date | Observations | Sample Size | Percent | Mean | UCL +3s | LCL -3s | +2s | -2s | +1s | -1s | 07/01/12 | 8.00 | 50 | 16.00% | 10.00% | 0.23 | 0.00 | 0.18 | 0.02 | 0.14 | 0.06 | 08/01/12 | 10.00 | 50 | 20.00% | 10.00% | 0.23 | 0.00 | 0.18 | 0.02 | 0.14 | 0.06 | 09/01/12 | 10.00 | 50 | 20.00% | 10.00% | 0.23 | 0.00 | 0.18 | 0.02 | 0.14 | 0.06 | 10/01/12 | 9.00 | 50 | 18.00% | 10.00% | 0.23 | 0.00 | 0.18 | 0.02 | 0.14 | 0.06 | 11/01/12 | 13.00 | 50 | 26.00% | 10.00% | 0.23 | 0.00 | 0.18 | 0.02 | 0.14 | 0.06 |

Analyze

First of all, we will represent the process of the cable termination application in the below diagram:
Fishbone Analysis:

Delay in powere connection

Management
Man
Method
Measurement
Material

Underestimate the time required for NOC

Surveyors

Clients

Contractors

Inaccurate Survey

Lengthy NOC procedure

Old Survey tools

Inventory Shortage

Improve

From the previous analysis we have highlighted the major reasons behind the delays in the cable termination application, which is one out of five main stages to get a power connection as per ADDC procedures. Now, we will review the areas and their current process as well as adding our suggestion in order to improve the overall process and to enhance the outcome as per the required time frame.

Obtaining NOC from Different Entities

We have requested a flow chart along with the time frame for each entity. We noticed that some entitiesrequire more than 10 entities to approve the works and issue the no objectioncertificates for the contractor to enable him to obtain the final approval. Giving the type of work such contracts’ scope is aiming for, such delays and extensive approvals are time consuming. Moreover after discussing the same flow chart with different contractors to confirm the accuracy of the mentioned information the feedback was the same. We even noticed that the time required for each single work order to be executed exceeds the two months, which is for sure does not serve the purpose of delivering services within 38 days.

What we propose is that a high level arrangement shall be done in order to ease the process in order to serve the clients in the best manner. In other words, stretching the time is not very necessary from the entities side. On the other hand, it might not be fair to pressure them to give no objection and end up by damaging their assets. The midpoint solution is to give a conditioned no objection certificate stating that if the contractor while execution found any utility service are crossing with his approved route. Any reported damage in the same service corridor shall be the responsibility of the contractor and he shall be held responsible for it. We believe elimination of the whole process and cut to the point is a rational solution that will be good for the whole process improvement and reduce the time.

Survey Errors

As a second main reason for the delays due to the process discussed earlier, it is apparently a manpower error more than being a process error. The repetition of the same errors over and over from the same team might lead us to one conclusion, which is lack of accountability of those individuals. Moreover, The same should be discussed with the leaders of those surveyors to pin point the problems and resolve them. Moreover, action shall be taken against the people who underestimate their role in representing the organization’s picture and the level of service it provides. At the end of the day, connection time is what the customers care about and reflects the company’s image more than the development of the infrastructure and mega developments even.

Inventory Shortage
Inventory availability helps the end users in the organization to execute the work. However, whenever there is shortage in it, it obstructs the progress of its projects. As for ADDC, after reviewing the process, we found out that the process of establishing the acquisition plan is not as it, we think, supposed to be. In other words, as per the process, there is the first stage when the client approaches ADDC to apply for a Load Demand Notification, preliminary survey shall be conducted in order to define the required materials for the connection. The same data can be entered in the billing system along with the expected completion date of the project. Since it’s a database, ADDC can develop a query to get the materials added for projects completion date expected to be in certain year or even month. This was they can estimate the required materials. The only drawback for this methodology is that the client or the developer of a certain project might add or reduce their load demand during the project. This can be overcame by adding a tolerance of +10-20% on the materials requested to avoid the shortage. The same procedure shall be done for the planning sections, which are responsible for the network modifications to send their requirements of materials to purchase it based on the design and scope of work of such contracts.
Control

Controlling the gains of the six-sigma implementation is as important as the other steps are important. Moreover, if we don’t control what we have improved, this will lead to time and effort loss for the team that was gathering the data, analyzing and improving the process. For our case study, we believe that in order to control the state we reach after improvement is to follow up the reports and performance of all concerned business units involved in the process. Moreover, a team that its members consists from all departments involved in the process in order get the feedback how everyone is performing, and if there are any issues that needs to be resolved either by the team or the higher management if required.

Another step is to give training courses for the employees who are involved in the process and try to embed the definition of six-sigma approach and its importance to serve the main purpose which is serving the clients of ADDC in the best timely manner and quality. Furthermore, implanting the strategy and the vision of ADDC higher management to be in the top of power and water service providers in the world.
Conclusion of the Case Study

Reduction of power connection timeis one of the vital points. Providing high level of services to the clients and meet their demands is the responsibility of ADDC andit is well aware of its importance as a commitment towards the customers. ADDC is making steady progress to achieve this goal. It has mainly 2 phases; Identification and Assessment of delay reasonsas well asprevention of delay. As in the beginning, ADDC is in the Assessment phase and simultaneously carrying out rectification activities wherever it’s in the fingertips of ADDC. Other factors such as different entities need more coordination and arrangements to reach a deal that suits everyone.

Similar Documents

Premium Essay

Quality Improvement Implementation Paper

...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman......

Words: 302 - Pages: 2

Premium Essay

System Implementation

...System Implementation When it comes to implementing or installing a new system within a company or organization, there are many factors to consider, not only technology. System implementation takes place when testing is complete and the team and project manager become responsible for implementing the new information system successfully for the sponsor or for the client’s organization or company. A successful implementation can result in overall organizational efficiency and also strengthen the organization. However, a failed implementation can result in a strain on funds, schedule, and on the organization. Even though there are different implementation methods, there are more things to consider such as: commitment, risks, resistance, user involvement, training, and planning. User commitment plays a huge factor on implementing and installing a system successfully. An implementation method, such as direct cutover, will create a huge sense of commitment. When the direct cutover method is used, the old system is being disposed of and the new one is being installed. It is as if yesterday, you were using an old computer or system, and today you came in and there is a new computer or system in front of you. This method creates a huge sense of commitment with users because there is no system to go back to. When it comes to user commitment, the user must also be committed to change. The company or organization must be willing to implement changes, procedures, structure, and any...

Words: 1301 - Pages: 6

Premium Essay

Systems Design, Implementation, and Operation

... SYSTEMS DESIGN, IMPLEMENTATION, AND OPERATION SUGGESTED ANSWERS TO DISCUSSION QUESTIONS 22.1 Prism Glass is converting to a new information system. To expedite and speed up implementation, the CEO asked your consulting team to postpone establishing standards and controls until after the system is fully operational. How should you respond to the CEO’s request? The consulting team should strongly advise the CEO that postponing standards and controls is not advisable. Rather than save time and money, the company will probably lose time in the future when unanticipated problems and weaknesses arise due to the lack of standards and controls. The following are reasons why performance standards and control procedures should be established before the system becomes operational: * Internal control considerations must be taken into account when assigning job responsibilities. * Job descriptions and work schedules must include the various control procedures. * Performance standards associated with each position must be considered when selecting personnel to operate the system. * Documentation standards and data security provisions must be formulated before the system can be operational. * Error checks must be built into all computer software systems. * ...

Words: 8326 - Pages: 34

Free Essay

System Implementation

...System Implementation HCS 483 Jose Rivera 06/10/13 System choice and implementation is a process that requires much thought, planning, and considerations. There are four steps for selecting and acquiring an information system. The more carefully and detailed the steps are followed, the better the system will be for the organization. Goals need of the new system must be established. The new system must meet the goals and fit the needs of the organization to be functional. Each member of the process plays specific and important roles during the selection, implementation, and maintenance phases of the new system. Stakeholders There are many steps for selecting and acquiring an information system for an organization. An organization will need to know that their current system needs to be replaced. The need for replacement might be because the current system no longer fits the organizations needs or the costs to maintain the current system are too high. From there the steps are planning, selection, implementation, and support of a new health care information system, (Wagner, Lee, & Glaser, 2009, p. 5). “The primary focus of this planning and analysis phase is on the business problem, or the organizations strategy, independent of any technology that can or will be used,” (Wagner, Lee, & Glaser, 2009, p. 8). Now that it is clear there needs to be a new system implemented, the next step is to determine the functional needs and requirements. This step, if...

Words: 1120 - Pages: 5

Premium Essay

Infrastructure and Systems Implementation Plan

...Infrastructure and Systems Implementation Plan Sabrenna Anderson Kaplan University Primary Contact | Name | Rosanne Moran | | Phone | 732-930-3800 | | Email | rmoran@wint.net | Backup Contact | Name | Sabrenna Anderson | | Phone | 732-656-3575 | | Email | sanderson@wint.net | Proposal Type | Idea To Be Explored Potentially Identified Solution | Project Type | New Project Enhancement to Existing or Former Project | Working Title of Project | Infrastructure and Systems Implementation Plan | Project Sponsors | WInt IT department, Rosanne Moran, IT Director. | ------------------------------------------------- ------------------------------------------------- Introduction Widgets International, Inc. currently consists of Widgets USA, LLC and Widgets-R-Us, LTD. Combined Widgets International, Inc. has 50 years of experience in providing function critical assembly and machinery solutions. WUSA has cornered the Business to Business market while WRU has grown in leaps and bounds in the retail market. Together as Widgets International, Inc., they stand to increase their market share substantially by creating and offering innovative and cost effective assembly solutions globally. (Anderson, Unit1, 2014) ------------------------------------------------- ------------------------------------------------- Purpose and Justification This proposal will explore the requirements for the application and implementation of an easily manageable......

Words: 2927 - Pages: 12

Free Essay

Quality Improvement Implementation Paper

...Quality Improvement Implementation Paper “Continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). An improvement process cannot be implemented and left to run on its own. The process will continually to be monitored and improved upon. “A company that is just maintaining the status quo in such key areas as quality, new product development, adoption of new technologies, and process performance is like a runner who is standing still in a race” (Goetsch & Davis, 2010, p. 481). Hartman Industries, LLC has hired Team B to draft a proposal with recommendations to improve the company’s manufacturing process. Hartman Industries, LLC is an industry leader in the field of plastic injection molding, headquartered in San Jose, California. Hartman Industries creates innovative plastic designs that have earned international acclaim. Team B will identify a quality management system for process or organizational improvement as well as summarize the requirements of the choose system. Team B will explain how the chosen quality management system will benefit the organization as well as define the variation identified in the as is flowchart. Finally, Team B will detail the implementation plan for the chosen quality improvement process and provide examples of the quality tools that be used for indentifying and reducing process variability. Quality Management System for Improvement Team B will recommend that Hartman Industries,......

Words: 1452 - Pages: 6

Premium Essay

Unilever It Implementation Enhances Service Quality

... * Implementing Information Technology (IT) in delivery vehicles to ensure service quality for all parties involved. Due to the high costs of information technology systems and the lack of expertise among users (employees), the adoption of IT among logistics firms remains relatively low. In 3PL firms IT plays an essential role in synchronizing and coordinating complex supply chain activities. IT has the overall potential to provide better performance for all entities involved. The adoption and successful implementation of IT is a prerequisite for logistics success that provides better communication and tracking. Many organisations depend on their transportation providers for IT support. But statistics have shown that less than one-third provides the technology initiatives. According to Gunasekaran and Ngai (2004), organisations are attempting to find ways to improve their responsiveness and flexibility and in turn competitiveness by changing their technologies which includes the implementation of information systems. The tracking of consignments is an important element and an essential step towards customer service quality in the transportation industry. An IT system is an important feature that can be characterized by reliability - the system can communicate the location of the consignment. It also gives the logistics manager the ability to control and monitor the delivery of the consignment of goods. Vaidyanathan (2005) believes that 3PL providers with advanced IT are......

Words: 785 - Pages: 4

Premium Essay

Implementation of Total Quality

... Implementation of Total Quality Management in Construction Industry: A Pakistan Perspective ABSTRACT Purpose - The primary objective of this study is to evaluate the issue of suitability, acceptability and degree of implementation of Quality Management (QM) practices in the construction industry of Pakistan. Currently the status of adoption of QM principles particularly in this industry and more specifically in the prevailing culture and context of Pakistani environment is overwhelmingly poor which led the researcher to go for this study. Methodology/sampling - The study entails questionnaire development and the analysis of its responses from seventeen leading construction organizations operating in Pakistan during year 2012. The study also incorporates data from various secondary sources. The analysis was carried out using basic statistical tools such as mean, median and standard deviation and bar chart was employed to represent the data. Findings - The findings revealed that the concept and meaning of quality is not understood and interpreted in its true sense. The conformance to standard specifications (SOPs) is considered to be equivalent to implementation of Quality Management which is far from truth. It was also determined that general lack of awareness and untrained employees that are mostly uneducated labor is one of the major causes towards this dismal. Practical Implications - It is hoped that the outcomes of this study may provide a guideline to the owners of......

Words: 4097 - Pages: 17

Free Essay

Implementation of Quality Information Systems

...Implementation of Quality Information Systems  for E-Learning Applications Abstract: Quality information systems (QIS) are providing all the quality-relevant information during the whole life cycle of a product to all the people involved. With regard to e-learning applications this means that a QIS should provide quality-relevant information to the authors of e-learning materials as well as to the instructors and the learners using them. In this work it is described how such a QIS can be implemented in the context of e-learning applications. In this connection a prototypic system design and strategies for the integration of a QIS into the information system infrastructure of e-learning providers are presented. 1 Introduction Many concepts of quality management are not only applicable during the production and usage of material products, but also in the context of immaterial ones - like for example e-learning applications. Nevertheless quality management concepts are hardly used in this regard today. As a basis for quality management so-called quality information systems (QIS) can be used. They are providing all the quality-relevant information during the whole life cycle of a product to all the people involved. In the context of e-learning this means that a quality information system should provide all the quality-relevant information to the authors of e-learning materials, to the instructors and tutors, and also to the learners. In this work after a look on the State......

Words: 2758 - Pages: 12

Premium Essay

Implementation of Total Quality Techniques

...Introduction Quality is the degree to which a set of inherent characteristics of fulfill requirements as defined by ISO 9000: 2000. The major six forces which influenced the future of quality are globalization, innovation, outsourcing, consumer sophistication, value creation and changes in quality. People view quality in relation to their differing criteria based on their individual roles in production-marketing value chain. The main reason for modern organizations to adopt quality in their business process is to satisfy customers. American National Standards Institute (ANSI) defines quality as the “totality of features and characteristics of a product or service that bears on its ability to satisfy given needs”. Customer driven quality is fundamental to high-performing organizations. The present discussion is to understand about the evolution of quality at Deere & Company. The study gives information how the company has implemented Total Quality principles like Continuous Improvement, Team-Based Compensation etc. About Deere & Company Deere & Company is a world leading manufacturer, distributor, and financier of equipment of agriculture, construction and forestry, and commercial and consumer applications. Website: www.deere.com. CEO: Samuel R. Allen Evolution of Quality at Deere& Company Year Quality method or strategy by Deere Objective of the tool/ method 1984 Quality by Design To improve performance and quality of the product through new design 1987 Lowest cost...

Words: 1027 - Pages: 5

Premium Essay

Quality Improvement Implementation

...Introduction Quality is the basic element which should be highly emphasized when a company wants to attain greater market share and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position in the field of plastic injection molding. This leadership and renowned position has been attained by the company through the total quality management system which they have adopted......

Words: 534 - Pages: 3

Premium Essay

Systems Design, Implementation and Operatio

...CHAPTER 20 SYSTEMS DESIGN, IMPLEMENTATION AND OPERATION In chapter 18 we focused on the first phase of the Systems Development Life Cycle – Systems Analysis. Chapter 20 deals with the remaining four phases: - conceptual systems design - physical systems design - systems implementation and conversion - operation and maintenance CONCEPTUAL SYSTEMS DESIGN In the conceptual systems design phase, the developer creates a general framework for implementing user requirements and solving problems identified in the analysis phase. As shown in Figure 20-1 on page 747 HC (page 637 SC), there are three main steps in conceptual design: 1. evaluating design alternatives, 2. preparing design specifications, and 3. preparing the conceptual systems design report. [pic] Evaluate Design Alternatives There are many ways to design an AIS, so accountants and others involved in systems design must continually make design decisions. [pic] The design team should identify a variety of design alternatives and evaluate each with respect to the following standards: 1) how well it meets organizational and system objectives, 2) how well it meets user needs, 3) whether it is economically feasible, and 4) what its advantages and disadvantages are. The steering committee evaluates the alternatives. Table 20-1 on page 748 HC (page 638 SC) presents examples of conceptual and physical design considerations and their corresponding...

Words: 3220 - Pages: 13

Premium Essay

System Implementation

...Chapter Overview This chapter introduces students to many of the activities carried out during implementation, including coding, testing, installation, documentation, user training, and support for a system after it is installed. While most systems development texts do not include much material on implementation, the authors remedy this situation by providing material on relevant management issues, including change management, organizational politics, and implementation success. The authors also include a discussion of implementation failure, something few systems developments texts discuss, despite the high rate of information systems failure. The discussion of failure is presented in the context of factors the analyst (and project manager) can control in an attempt to ensure success. One of Chapter 17’s goals is to show the student that implementation is neither simple nor mechanical. Throughout the textbook, the authors emphasize that systems development is a change process. For many users, the most obvious evidence of change comes during implementation. Once a new system has been coded, tested, and installed, the systems development team does not simply walk away. The organizational members left with the new system, the users, need a solid understanding of how the new system fits into their work lives and how the system can support them in their day-to-day work activities. User documentation, training, and continuing support are all parts of providing this......

Words: 5612 - Pages: 23

Premium Essay

It System Implementation Challenges and Solution.

...IT SYSTEM IMPLEMENTATION CHALLENGES AND SOLUTION. Introduction: Information Technology (IT) is a branch which has recently been derived from computer science. It simply refers to the use of computer and other technologies for the management of vast information (Answer Corporations, 2012). Information technology in modern business is considered to be an easier and convenient way of doing things. Many organizations have long ago forgotten the issue of bulk files and enormous document within work environment. Transactions are also completed these days on the internet thereby avoiding transaction delays and waste of relevant time. What is responsible for the aforementioned is the advent of information technology. Organization considered the relevant of IT and indeed incorporate it’s within their operations and can be refers to as IT System. It is one thing to consider IT system development, it another thing to think of how to go about the implementation of the system to arrive at desired result. Using IT systems to capture and analyze information can have a significant impact on a firm’s performance (Chopra and Meindl, 2010). Slack and Lewis 2008, argued that information processing and computing power has undoubtedly had a major impact on almost all technologies but there are still limits to what computers can do. Following the positive result of successful implementation of IT System, It is pertinent to not that such implementation are not free from difficulties.......

Words: 700 - Pages: 3

Premium Essay

Quality Improvement Implementation

...Quality Improvement Implementation Paper Team C University of Phoenix Quality Management and Productivity MGT/449 Teacher Date Quality Improvement Implementation Paper Introduction Quality is the basic element which should be highly emphasized when a company wants to attain greater market share and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position......

Words: 1712 - Pages: 7