...INTRODUCTION NOWADAYS, THE BUSINESS COMPETITION BETWEEN COMPANIES WORLDWIDE HAS BECOME VERY TIGHT. INTENSE COMPETITION AMONG COMPANIES MAKES THEM IMPROVE THEIR BUSINESS PROCESSES TO BE MORE COMPETITIVE. ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM IS A BIG SYSTEM WHICH INTEGRATES, AND AUTOMATES ALL BUSINESS RELATED TO ASPECTS OF THE OPERATIONAL, PRODUCTION AND DISTRIBUTION IN A COMPANY. IN ORDER TO HANDLE ALL COMPLEX BUSINESS PROCESSES, COMPANIES START TO IMPLEMENT ERP SYSTEM TO THEIR SYSTEM (UMBLE, HAFT & UMBLE 2003). IN THE FACT THAT THE SUCCESSFUL IMPLEMENTATION OF ERP CAN BRING GREAT BENEFITS TO COMPANIES TO COMPETE EACH OTHER. THEREFORE, OWNERS SHOULD KNOW IN ADVANCE ABOUT THE CRITICAL SUCCESS FACTORS OF ERP SYSTEM BEFORE THEY APPLY ERP SYSTEM TO THEIR COMPANIES (BRADLEY 2008). THE PURPOSE OF THIS REPORT IS TO DESCRIBE CRITICAL SUCCESS FACTOR FOR ERP IMPLEMENTATIONS IN INDONESIA AND MEXICO SO THAT THE OWNERS KNOW HOW TO INTEGRATE ERP TO HANDLE COMPLEX BUSINESS PROCESSES IN THEIR COMPANIES. THE DISCUSSION PRESENTED ON THESE ISSUES SHOULD BE OF VALUE TO PRACTITIONERS WHO WANT TO IMPLEMENT ERP SYSTEM. THE REPORT STARTS WITH AN OVERVIEW OF ERP AND CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATION. IT CONTINUES BY PRESENTING THE CASE STUDY ABOUT A COMPANY IN INDONESIA ,MEXICO; AND CONCLUDES WITH SOME RECOMMENDATIONS ABOUT IMPORTANT THINGS THAT THE OWNERS MUST KNOW BEFORE THEY RUN ERP SYSTEM IN THEIR COMPANIES. OVERVIEW OF ERP IN THE PAST, APPLICATION...
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...that should be done right away. In addition to formal education, managers should visit successful TQM business organizations, read selected articles and books, attend seminars and conferences, and join professional organizations for quality assurance. Timing of the implementation process is very important. Is the business organization ready to embrace and adopt the total quality journey? There may be some foreseeable problems, such as a reorganization, change in management personnel, interpersonal conflicts, a current crisis, or a time consuming activity. These problems may postpone implementation to a more conducive time. Next stage is the organization of the quality council. Initiation of these duties is an important part of the implemetation of TQM. The formulation of core values, a vision statement, a mission statement, and a quality policy statement, with input from all employees, should be first undertaken. The active involvement of managers and supervisors is very important to the success of the TQM activity. They are responsible and accountable for attaining many of the business organization’s goals and objectives, and they from enduring links in the communication channels from management to the front- line workers. Without management’s early and active support, the TQM programs and activities could fail. Management needs to ensure that managers at all levels have an opportunity, as soon as...
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...Seminar Application and Usage of Process and Capability Maturity Models in Practice 9th January 2011 Chapter 1 Lean Six Sigma Experience in Companies Narek Danoyan Contents 1.1 Lean Six Sigma in Xerox . . . . . . . . . . . . . . . . . . . . . 1.2 Lean Six Sigma in Caterpillar . . . . . . . . . . . . . . . . . . 1.3 Lean Six Sigma in General Electric . . . . . . . . . . . . . . . 1.4 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.5 Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 4 5 6 7 1 2 CHAPTER 1. LEAN SIX SIGMA EXPERIENCE IN COMPANIES Abstract: During the recent years the Lean Six Sigma improvement methodology has found its wide usage in different high-profit companies. Among such companies are General Electric, Raytheon, Caterpillar, ITT, Solectron, etc. The following article provides information on the Lean Six Sigma implemtations in three such companies, namely Xerox, Caterpillar and General Electric. 1.1 Lean Six Sigma in Xerox Xerox company profile Industry: document services, digital imaging, computer peripherals Number of employees: 133,200(2010) Total assets: US$ 24 billion Prior improvement methodologies used in Xerox and reasons for switching to LSS. Though the earlier approaches assisted Xerox in improving business processes, Xerox had some deficiencies and the results were limited in scope. In 2002 company decided to adopt the integration of Six Sigma and Lean Manufacturing, which in a...
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...Quality Data Collection HCS/588 February 13, 2012 Pam Crocker Quality Data Collection Quality is considered a vague concept that can be subjective and unscientific. However, quality can become a definitive concept by collecting and analyzing data. Centers for Medicare and Medicaid Services (CMS) evidence based measures defines quality of care. For example, administering aspirin for acute myocardial infarction patients, making sure that pneumonia patients receive antibiotics in a timely manner, and ensuring smoking cessation programs while hospitalized and at discharge. Senior leadership is responsible for defining quality for the organization. When the leadership team is familiar with using quality measures, the health care team can do the right thing for the customer and increase financial responsibility for the hospital (Dlugacz, 2006). In this paper the subject to explore is potential improvement for the BayCare organization, the data needed to monitor improvement, data collection tools, and two tools that measure and display the quality improvement data. Potential Areas of Improvement Three areas of potential improvement for the BayCare organization are falls, hand hygiene, and improving team member satisfaction. Although the team goals for each of these are within the goal target, areas for improvement still exist. Monitoring Improvement Monitoring improvement for each potential area requires collecting specific data collection. Hand hygiene requires quality...
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...Course Project – Managerial Decision Making MGMT 530 Executive Summary As the economic climate continues to show signs of improvement, companies are experiencing rising demand for their products and services. However, many businesses are still cautious about hiring. Companies are turning to temporary workers to fill the gap. The decision at hand is do I hire Temps or Permanent employees. The purpose of this proposal is to decide on whether my company should hire temporary employees versus hiring permanent fulltime employees. This paper will look at the objectives, alternatives, consequences and will also include the implementation monitoring and control of the solution. Decision Problem Overview As the economic climate continues to show signs of improvement, companies are experiencing rising demand for their products and services. However, many businesses are still cautious about hiring. Companies are turning to temporary workers to fill the gap. The decision at hand is do I hire Temps or Permanent employees. There has been a 30% increase in business at Anixter and the company is currently in need of more help. There have been constraints added to the decision on whether to hire full time employees or temporary employees. Objective Statement When an employer makes the decision to hire a new employee, they must first decide what advantages this employee will offer the company. The employee may be considered a producer, who would benefit the company by producing...
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...SEDE QUITO ADMINISTRACIÓN DE LA MERCADOTECNIA Ejercicio de Aplicación: Experto de la Sesión Web 1 ENTREVISTADO: Arturo López Gavito Director de Mercadotecnia de Walt Disney México EQUIPO DOCENTE: PROFESOR TITULAR: Dr. Salvador Treviño Martinez PROFESOR CO-TITULAR: Mtra. Adriana Carranza Garza PROFESOR TUTOR: Mtra. Cristina Villareal Garza CONSJERA ACADÉMICA: Claudia Miranda Zazueta ALUMNO: María Belén Loza Orquera MATRÍCULA: A01312917 ABRIL 29, 2012 EXPERTO SESIÓN WEB ABRILL 25, 2012 PROPÓSITO: Relacionar el Tema “Planeación y Dirección Estratégica de la Mercadotecnia”, con las ideas principales propuestas por Arturo Andrés Gavito. ARTURO LÓPEZ GAVITO LABORAL BACKGROUND: * Director de Mercadotecnia de Walt Disney México * Director de Contenidos Estación WFM 96.9 * Fundador y Gerente de Radio Activo 98 y Medio * Fundador y Director de Universal Music * Director de Emi Music México * Director Artístico de Best FM * Manager de Molotov * Crítico del Programa La Academia Arturo López Gavito es un profesional especializado en el área de mercadotecnia, con una tendencia principal enfocada a Medios. Específicamente el medio de la radio, donde se ha desarrollado de manera sustancial dentro del país, México; comenta que la misma, ha evolucionado siempre con la tecnología y la globalización. Hoy en día se encuentra atravesando una mutación, puesto que en sus orígenes la radio era el único medio para que las personas...
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...IfM – Institut für Management GmbH Seminar Paper Module: Lecturer: Strategic Management Mr. DI Gerald Moser, MBA Topic: Innovation management in the technical service industry General and possible requirements implementation methods shown in a case study for the company A&C Author: Matriculation no.: Mr. Ing. Daniel Weiß 1260958 Date of submission: 30th November 2012 Table of content 1. Introduction ............................................................................................. 1 1.1 Fundamental aspects........................................................................ 1 1.2 Aim of this seminar paper ................................................................. 1 1.3 Scope ................................................................................................ 1 1.4 Structures and approach................................................................... 2 2. Innovation management in services industries....................................... 2 2.1 Definition ........................................................................................... 2 2.2 Relevance ......................................................................................... 2 3. Requirements on an innovation management ........................................ 3 3.1 Process models ................................................................................ 3 3.1.1 Phase model according...
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...1 STRATEGIC MANAGEMENT Exercise 1 TTA-62036 Strategic Management 2 TABLE OF CONTENTS TABLE OF CONTENTS .................................................................. 2 1. DEFINITION OF STRATEGIC MANAGEMENT .......................... 3 2. BENEFITS OF STRATEGIC MANAGEMENT ............................ 4 3. STRATEGIC MANAGEMENT IN DIFFERENT ORGANIZATIONS 6 4. MEANING OF THE TERM ”STRATEGIC MANAGEMENT” ....... 8 5. BIBLIOGRAPHY ......................................................................... 9 3 1. DEFINITION OF STRATEGIC MANAGEMENT If one wants to answer questions like “What benefits strategic management has?” or “Does role of strategic management vary across industries?”, should first be discussed that what is actually meant by strategic management. Business strategy can be determined as a “set of managerial decisions and actions that determines the long run performance of a corporation” or as a ”theory about how to gain competitive advantages” (Nokelainen 2013). This text will be concentrating on business strategies so these determinations are usable. Strategic management is done in long time range. Therefore, strategic managament can be separated from operative management which is done in shorter time range. Strategic management can be divided to four different steps: planning, organizing, implementation and control. (Haverila et al. 2009). With this determination strategic management reveals as a broad phenomenon. On the other hand, strategy...
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...Westin Resorts and Six-Sigma Six Sigma’s impact in the service industry, high quality products and performance are a top priority for any company. By implementing total quality management systems, businesses are seeking to improve the effectiveness of their performance. “Six Sigma is a process created to eliminate or reduce variations in the operation process”(Jacobs & Chase 301), often used in manufacturing industries. Through Starwood Hotels and Resorts, one of the top companies in the hospitality industry, Six Sigma has expanded to an industry that provides customer service as product. This paper seeks to explore how Starwood Hotel and Resorts, in specifically Westin brand has implement Six Sigma into their operations by identifying the procedures and the impact on their performance in Westin’s practices. Starwood Hotels and Resorts (HOT) is an American company founded in 1969 and formed as a corporation in 1980. As of December 2012 this corporation owned, managed, or franchised 1,162 properties under nine different brands, and reported $5.62 billion in revenue for 2011 and $6.32 billion for 2012. Westin Hotels and Resorts is the largest and oldest brand in Starwood Corporation, with more than 185 properties around the world. (Starwood Hotels and Resorts Worldwide- Westin) In 1986 Motorola created a system with the purpose to improve the effectiveness of their performance; it was named Six-Sigma. This quality technique uses statistical methods and quality management...
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...Chapter 3 IMPLEMETATION 3.1. JPEG COMPRESSION USING MATLAB 7.10.0 3.1.1 Workflow We successfully compressed a black & white photograph (source: Dresden Image Database) implementing JPEG algorithm in Matlab and compressed the images to 1/4th of the original image size. This was achieved by dividing the image in blocks of 8×8 pixels and applying a discrete cosine transform (DCT) on each partition of the images. The resulting coefficients were quantized and less significant coefficients are set to zero. In order to omit redundancy in our algorithm, we skipped the entropy encoding step, since it provides lossless compression and thus not useful for forensic of the image. This is shown in figure 3.1. 3.1.2 Block splitting Normally, the width and height of the image are a multiple of 8 and that the image is either gray scale or RGB (red, green, blue). Each pixel is assigned a value between 0 and 255, or a triplet of RGB values. Figure 3.1 Step of JPEG Compression Thus, we split the image into 8×8 blocks. This is needed since the DCT has no locality information whatsoever. There is only frequency information available. We continued by shifting every block by −128, this made the values symmetric around zero with average close to zero. 3.1.3 Quantization So far there had been no compression. We then proceeded by introducing zeros in the arrays by means of Quantization. Every DCT coefficient Xjk was divided by an integer Qjk and rounded to the nearest integer...
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...ACME Case Study 2011 CLASS NOTE: - WALKED THROUGH THE VARIOUS ANALYSIS SECTIONS - MISSING PROJECTED INCOME CALCULATIONS? - PROVIDED EXTRA RESEARCH, WITH REFERENCES - 4P'S? FULL DETAILED STRATEGY - IMPLEMETATION (TIMELINE, TASKS)? ACME Case Evaluation This report analyzes the market potential of the dog shaped letter holder in the black, chrome and gold-plated coloring. Qualities and potential of the product include the following. The dog shaped letter holder has a huge target market spanning the entire globe since everyone could use a letter holder .It has high potential demand and a huge profit margin. This means the letter holder gets a great return on any initial investment placed into it. The letter holder is durable, attractive and unique from all others in the industry making it difficult to imitate. Acme is an experienced company having been making letter holders for ten years with high economies of scales on them. This means that ACME can turn out a huge number of these letter holders at a very low cost. A huge target market exists for this product ranging from dog owners to just about anyone working at a desk. Anyone would love this product to liven up their workspace. The letter holder does have a lot of competitors so it will have to be well priced and advertised to take a large market share. Though this really shouldn’t be an issue with the high quality and brand name associated with ACME. The company has a huge potential market in front of them ranging...
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...million3 on record sales revenues of $14.3 billion4 (Annexure I), which had in turn, propelled the company’s share price to an all-time high of $92.645 by April 2006 (AnnexureII). Fettig attributed much of Whirlpool's performance to the new products and features introduced by the company over the past four years. The innovations were a result of the ‘innovation system’ established by Whitwam in 1999 to counter the company’s almost stagnant performance over the past decade, in everything from stock price to profit margin to market share. The company’s failure to introduce exciting products or product features had reduced Whirlpool’s machines to mere commodities and prices for its most important products were falling each year. Following the implemetation of the innovation drive, revenues from products that fitted the company's definition of ‘innovative’ increased from $10 million in 2001 to $800 million in 2005, i.e., 5 percent of the company's record total revenue of $14.3 billion6. In 2005 alone, Whirlpool had launched more than twice...
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...I. Table of Contents Page 1: Executive Summary Page 2: Goals of the Study Page 2: Peer Corridor Descriptions Charlotte Denver Phoenix Sacramento Salt Lake City Page 5: Economic Indicators Property Values Business Development Transportation Times and Costs Environmental Indicators Air Quality Indexes (AQI) Carbon Monoxide Concentration Trends Ozone Concentration Trends Health Indicators Asthma Rates Traffic Fatalities Results and Conclusion II. Executive Summary This paper serves as an addendum to the previously existing Transit Oriented Development in the Triangle Region report compiled by the Triangle J Council of Governments. It analyzes the impacts of light rail transit in regions that are comparable to the Triangle Region (as defined by the region surrounding Duke to NC State to UNC). This study focuses on the effects of Vehicle Miles Traveled (VMT) as a result of light rail implementation. Additionally, we examine how light rail impacts the following sub-categories: environment, economic, and health indices. These indices shape our assessment of whether or not light rail is a worthwhile investment in the Triangle Region. In order to enable politicians to make the best decisions regarding light rail, we provide a comprehensive analysis of peer corridors that are similar to the Triangle Region. Based on population growth projections for the Triangle Region, we find it necessary to offset the corresponding increases in traffic rates and the...
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...Strategic financial management can be described as the allocation of scarce resources to identified possible strategies among competing opportunities and taking necessary actions to monitor the progress of the chosen opportunity so as to achieve set objectives. The Chartered Institute of Management Accountants of UK (CIMA) defines Strategic Financial Management as “the identification of the possible strategies capable of maximizing an organization’s net present value, the allocation of scarce capital resources between competing opportunities and the implementation and monitoring of the chosen strategy so as to achieve stated objectives”. In order to understand what Strategic Financial Management is about, it is necessary to know the meaning of the two words ‘strategy’ and ‘strategic’ as provided by Oxford Advanced Learner’s Dictionary, 6th edition. Strategy: This is the process of planning something or carrying out a plan in a skilful way. STRATEGIC FINANCIAL MANAGEMENT Strategic: This is done as part of a plan that is meant to achieve a particular purpose. If the above definitions are used as a guide, the strategic financial management can be defined, as those aspects of the overall strategic plan of an organization that concern the financial managers. For example, there are many aspects of a business plan (to be discussed later under Corporate Strategy): marketing and sales plan, production plan, personnel plan, capital expenditure plan, etc. All these plans have far-reaching...
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...January 2005 Re-examining the cause-and-effect principle of the Balanced Scorecard* Per Nikolaj Bukh, pnb@pnbukh.com, Aarhus School of Business Teemu Malmi, teemu.malmi@uts.edu.au, University of Technology, Sydney & Helsinki School of Economics Abstract There seems to be a wide variety of methods in how organizations apply the Balanced Scorecard (BSC) concept in practice and how it is interpreted in the literature. Consequently, it is not quite clear what the core features of BSC, or its variants, are and if all its variants are equally effective in producing expected outcomes. Moreover, the usefulness of BSC as a practical theory has been questioned by referring to some of its assumptions, especially the cause-and-effect relationship (Norreklit, 2000, 2003). In this paper we re-examine the cause-and-effect principle, which can be seen as one of the corner-stones of the BSC. Further, we outline alternative ways to apply cause-and-effect in practice, both analytically and organizationally. To facilitate research on BSC, we discuss some of the contingencies that may limit or support the usefulness of the causeand-effect concept. These include strategy, organization, environment and communication related issues. Key Words: Balanced scorecard, cause-and-effect, non-financial measurement, performance management, strategy, strategy map. * We wish to thank the editors, Sten Jönsson and Jan Mouritsen, for their guidance in the process of writing the paper. Further, we thank...
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