...with 1 being your highest priority. Situation A Your boss wants you to write a report on the estimated cost or savings of changing all eight incandescent light bulbs in your department to LED bulbs. He wants the report by the end of the year. Time – 2 / Importance to you Manager – 1 / Money – 2 / Performance Effects on Others – 1 / Size of Task – 1 = 7 Situation B Andrea has just come to you. The workstations in his department are all down, meaning virtually no work can be done and he has 3 new workers in training so that isn't happening either. The repair person for the work station is here but cannot start until you authorize payment. Time – 4 / Importance to your Manager – 4 / Money – 3 / Performance Effects on Others – 4 / Size of Task – 1 = 16 Situation C The soap dispensers in the washrooms always clog about two days after they are filled. Time – 3 / Importance to you Manager – 1 / Money – 1 / Performance Effects on Others – 2 / Size of Task – 1 = 8 Situation D The company plan is to start construction of a new building in ten years. Plans for your department/area are needed one year before construction starts and you need written space and equipment needs turned in one year before that. Time – 2 / Importance to you Manager – 3 / Money – 4 / Performance Effects on Others – 1 / Size of Task – 4 = 14 Situation E You have always had a personal interest in taking a class on the history of business and industry. Time – 4 / Importance to you Manager – 2 / Money...
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...Chapter 1 The Importance of Leadership D. Quinn Mills Leadership How to Lead, How to Live © 2005 D. Quinn Mills. All Rights Reserved. Leadership: How to Lead, How to Live Few things are more important to human activity than leadership. Effective leadership helps our nation through times of peril. It makes a business organization successful. It enables a not-for-profit organization to fulfill its mission. The effective leadership of parents enables children to grow strong and healthy and become productive adults. The absence of leadership is equally dramatic in its effects. Without leadership, organizations move too slowly, stagnate, and lose their way. Much of the literature about organizations stresses decision-making and implies that if decision-making is timely, complete, and correct, then things will go well. Yet a decision by itself changes nothing. After a decision is made, an organization faces the problem of implementation—how to get things done in a timely and effective way. Problems of implementation are really issues about how leaders influence behavior, change the course of events, and overcome resistance. Leadership is crucial in implementing decisions successfully. Each of us recognizes the importance of leadership when we vote for our political leaders. We realize that it matters who is in office, so we participate in a contest, an election, to choose the best candidate. Investors recognize the importance of business leadership when they say that a good leader...
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...Staff Motivation at Queen’s Sport 1. Is there a culture of staff motivation within Queen’s Sport management? 2. Do employees recognise the importance staff motivation and do they believe there is a culture of staff motivation at Queen’s Sport? 3. What motivates Queen’s Sport employees to work? 4. Do management recognise the key motivating factors affecting their staff? 3. Results and Linked Theory 4. Conclusions 5. Bibliography 6. Appendices 1. Introduction and Literature Review 1.1 Introduction Ensuring staff are motivated is a fundamental objective of any organisation, and should be firmly cemented within the management culture of that organisation. Wiley (1997) points out that in order to improve productivity employers must understand what it is that motivates their employees. In today’s challenging economic climate organisations more than ever are being asked to perform to a high level whilst shackled by budgetary restraints. In such challenging conditions staff performance becomes paramount. Whilst it is widely recognised that ability is also key to staff members’ performance, levels of staff motivation also play an important role. So what is motivation and how can it be maximised by managers to increase performance. Daft and Marcic, see motivation as...
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...“Do managers need emotional intelligence to manage successfully in the workplace? Why or why not?” Emotional intelligence (EI) is a key factor that contributes to the success of a manager’s abilities to coordinate and administer social relationships within the workplace. EI is one’s ability to recognize their behaviors, moods and thoughts, and to manage them under different circumstances-which in turn shapes one’s interactions and relationships with others. This zeitgeist concept addresses the importance of self-awareness, understanding, and the perceived imbalance between intellect and emotion in the life of the collective Western mind (Zeidner& Matthews& Roberts 2004, p.372). Popularized by Daniel Goleman through his bestselling book, ‘Emotional Intelligence in 1995’, which claimed that EI was a predictor of success at home, work, and in school (Ashkanasy& Daus 2002, p.77), it is highly regarded in the business world and among the workforce as an essential quality in which a successful manager entails. The five components of emotional intelligence at work include self-awareness – being aware of how our behavior is affecting others in a social environment, self-regulation – the ability to regulate moods to conform to adverse situations, motivation – an inner desire to achieve a higher level of performance, empathy – the general willingness to feel compassion, and social skills – which is the ability to interact with various individuals without causing an emotional...
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...to a manager, time management is above them all in level of importance. A manager can master many different skills, but perfecting his or her time management will help the said manager increase their chances of being successful. Time is an inelastic resource that will not grow with demand. It is a constant that must be managed at its highest level. A manager can perfect this skill through techniques designed to help them build the right routine and with a little tracking of the amount of time a manager spends every day on all of the tasks at hand, the more he/she will understand how they can spend their time more wisely. TIME MANAGEMENT There are many different defining characteristics of good leaders. Some leaders have the “gift of gab” so to speak and can deliver a speech that leaves the audience on the edge of their seat waiting for the next word that comes out of the leader’s mouth. Other leaders possess the ability to draft plans that could be used to colonize the moon. Regardless of the skill sets that leaders have there is one unique resource/skill that all leaders must master if they are to be a complete success, time management. “Effective executives, in my observation, do not start with their tasks. They start with their time” (Drucker, P.25). Managing time is more difficult than it may seem, but it encompasses a three step process which includes “recording time, managing time, and consolidating time” (Drucker, P.25). Of the three resources that a manager/leader...
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...Introduction Manager role is to help his people to get the best out of themselves. Motivation is a key area which is of utmost attention to most manager and human resource department of organisations. Retention of prime talent is a major challenge organisations are facing in current scenario. Therefore it’s imperative for manager’s to be well aware of all the motivation theories and their applications in real life scenarios. Motivation is generally considered a basic principal in running a successful business. To deliver this concept it delves into different motivational theories and shows the importance of these theories from managerial aspect. The paper begins with the history of motivation and its importance from organisational point of view, and then it explains various types of motivational theories which include Maslow’s Theory, Herzberg’s Dual Structure Theory etc. Finally it concludes by highlighting the importance of these theories in strengthening management skills. Importance of Motivational Theories Psychologists writing in 19th and early 20th centuries explained that human beings are basically automated to behave in certain ways, which depends upon behavioural cues to which they were exposed. As per motivation and leadership at Work (Steers, Porte, and Bigley, 1996), in earlier 20th century researchers started to look for other possibilities to account for difference in individual motivation. Some other researchers were trying to explain...
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...1. How does McCain view her role as Human Resource Manager? 2. What is Harrison’s business strategy? 3. What is the structure and staffing of HR? 4. Analyse the data in Exhibit 1.5. What are its implications? 5. Given the organisation’s size and strategic goals, evaluate the development of the human resource function at Harrison Brothers. What problems do you see? How could its major human resource functions be improved? The Role of HR Manager The continuous and dynamic competition in the global business arena has been very stiff and complex. In this regard, the organization must be able to utilize a strategy and management system that will enhance the performance of the business so as to outgrow its rivals (Pearce & Robinson 2000; Thompson & Strickland 2003). One of the contemporary management concerns in the business world today is the concept of a good manager. What makes a good and functional manager? The job of every manager involves all the elements of what is known as the functions of management: planning, organizing, directing/leading, coordinating and controlling (Matthews and Scott 1995; Witzel 2003; Roney 2004). These functions are goal-directed, interrelated and interdependent with each other. They also are viewed as being critical and universal for all levels of managers, from supervisor to CEO in all types of organizations – business, government, educational, charitable, etc. – of any size. This is usually called the universality of management. The...
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...individual. Furthermore, a detailed look into succession planning, the pros and cons and how it can be effective in the long term success of an organization. Approach Failure to plan for the future can be devastating to a company. According to a recent study by Egon Zehnder International, “the number of managers available to step into leadership roles will drop dramatically in the coming years.”(Developing Future Leaders: The Importance of Succession Planning | The Glasshammer) One would guess why that it so? Well, in my opinion, it is because there is a lack of highly trained and developed managers that are ready and able to fill the positions. This means that recruiters are going to have to become more creative to find the talent internally, because hiring from the outside will become more costly and slightly more difficult. “Historically, companies only considered leadership development a priority for top executives. Market issues are beginning to change this mindset and more and more organizations are starting to think more widely and deeply about their talent.”(“Developing Future Leaders: The Importance of Succession Planning | The Glasshammer”) With that being said, training employees will only be the beginning, not the be all end all to their learning with a company. In my research of this topic, training and development in conjunction with succession planning. I found that there are plenty of...
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...‘I've read and heard too much nonsense about how arts management is somehow special, but a good manager should be able to transpose their management skills to meet the needs of their business, arts or otherwise.’ Dave Moutry (2012). - Is there a need for arts managers? Introduction: On the basis of the quote mentioned in the title by Dave Moutrey (2012), I think he is trying to convey that there is not much difference between an arts manager and a general business manager. He mentions that he has heard from a lot of people saying that being an arts manager is different or maybe superior to a general manager. However he concludes that if a person is a skilled professional then that is enough, as long as it helps him to achieve the organizations goals and gets the work done on time, whether it is in the arts or any other sector. Bendixen (2000) cited in Caust (2010) shares the same thoughts as Moutrey, where he says that managing an arts organization is not much different than managing any other business activity. Based on Dave Moutrey’s quote I would like to add an extract from Kirchberg and Zembylas’s (2010; p. 2) article on Arts Management: A Sociological Inquiry: “Arts management has been traditionally closely associated with business economics and management studies. An extreme position would therefore argue that arts management represents a professional field that has no significant difference to any other business field. Hence, persons with practical experience...
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...Assignment about the importance of hospitality management in global market Subject: English Submitted by: Miss Christina Lecturer of English department Submitted to: Mithu Ahmed ID NO: 13300016 To All students of kolej gemilang Methodology: (1) Internet (2) Books (3) Shit-paper (4) Myself Hospitality industry is a huge sector of global market in this era. Hospitality industry makes our life more comfortable, more enjoyable, and more flexible. It is also a great helper of world economy. Importance of hospitality management in global market: There are many importance of hospitality management in global market. I write down below in my own opinion. (1) Remove Unemployment (2) Economic aspects (3) Education aspects (4) Safety Life Unemployment (or joblessness) occurs when people are without work and actively seeking work. The unemployment rate is a measure of the prevalence of unemployment and it is calculated as a percentage by dividing the number of unemployed individuals by all individuals currently in the labor force. During periods of recession, an economy usually experiences a relatively high unemployment rate. According to International Labor Organization report, more than 197 million people globally are out of work or 6% of the world's workforces were without a job in 2012. Here Hospitality management...
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...Explain why managers are important to organizations Why are managers important? * Organizations need their managerial skills and abilities more than ever in these uncertain, complex and chaotic times. * Managerial skills and abilities are critical in getting things done. * The quality of the employee/supervisor relationship is the most important variable in productivity and loyalty. Tell who managers are and where they work Who are manager? * Someone who coordinates and oversee the work of other people so that organization goals can be accomplished. * First – line Manager – Individuals who manage the work of non – managerial employees. * Middle Managers – Individuals who manage the work of first – line managers. * Top Managers – Individuals who are responsible for making organization – wide decisions and establishing plans and goals that effect the entire organization. Describe the functions of managers Where do managers work? * Organization – A deliberate arrangement of people assembled to accomplish some specific purpose (that individuals independently could not accomplish alone). * Common characteristics of organization: * Have a distinct purpose (goal) * Are composed of people * Have a deliberate structure What do managers do? * Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively. * Efficiency is doing things right and...
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...Good management is the foundation of all organizations success. As identified by Robert Katz, there are 3 core skills managers should possess. They are “Technical”, “Interpersonal “and “Conceptual” skills. Technical, requires having the technique, knowledge, proficiency and the ability to execute them correctly. Interpersonal, pertains to the ability to interact and to efficiently manage people. Conceptual, allows a manager to visualize the situation as a whole, at the same time, to have the ability to tackle decisions and problem solving dynamically. After analyzing Starbucks, we understand that Howard Shultz, being the top management, exhibits more of “Conceptual Skills” and "Interpersonal Skills". Being the Chief Strategist of Starbucks, Howard expend most of his time formulating new ideas, planning for expansion and solving problems that arises within and beyond his organization. With this in mind, we reference to the incident when Howard Schultz visited Milan’s coffee bar during a business trip. His conceptual skills led him to envision and eventually fulfill the concept of espresso bar in the United States. At the same time it empowers him in forming strategic plans, exploring potential opportunities and making positive decision that benefits the company. Not forgetting, at the same time, Howard Shultz displayed great interpersonal skills too. His attitude and care towards his employees motivated them. His implementation of various pro-employee benefits resulted in...
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...Introduction The Everest simulation provided several situations where multiple management theories, discussed in the lectures, were applicable. Being divided into teams to complete the task helped align this simulation’s findings with a real life business setting. Contrasting roles and goals of each individual team member further enhanced the similarity to an everyday business. To conquer Everest, whether it is in reality or as part of this ‘simulation’, requires significant amounts of planning and well thought out management decisions which allow for continued success for the team as a whole. Upon review of the simulation two management concepts were more prevalent than others; ethical and social responsibility with specific focus on the utilitarianism approach and the concept of strategic planning and goal setting, within that scenario planning and crises management. The concepts applicability to both the individual and group components of the simulation will be the main focus of this report. Clarity gained from scholarly articles will also be discussed in detail. Concept 1 – Strategic Planning/Goal Setting and Scenario Planning and Crises Management Good planning is the foundation of any successful individual, team or company venture, conquering Everest is no different. The planning process is often divided into three levels. The first, strategic, focuses on long range goals and focuses on the goals of the organisation as a whole. (Steiner, 2010) Second is tactical planning...
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...responsibilities of middle management in enabling an organisation to achieve its goals Gareth Lewis Date: 12 June 2013 Birth: 08/03/1956 Phone: 01656 773163 Email: gareth@lewis453.orangehome.co.uk Page 2 This assignment has been produced to provide evidence of my organisations goals & objectives, the evidence provided gives clear distinction between the goals & objectives of my organisation. The essay also includes essays on how my organisation shall meet its objectives & goals, and the specific responsibilities of middle managers in enabling my organisation to achieve its goals. There are sections describing the differences between goals & objectives and the different role in relation to Leaders and managers Page 3 Introduction I am the Site Manager for the Princess of Wales Sterile Services department; I have worked in Sterile Services for 27 years and have progressed through nearly every role prior to becoming Manager. My responsibilities are to provide a Sterilization of instrumentation service to firstly Main Theatres within the Princess of Wales Hospital and Neath Port Talbot Hospital and to all NHS services who require re-process of surgical instruments for safe patient use. This role requires me to have knowledge of all aspects of the decontamination re-process of surgical instruments, and be responsible for the maintenance and safe working use of all machinery used in the decontamination process. All Sterilization departments within Wales...
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...In Healthcare Kimberly Hughes Ethical and Critical Thinking Professor Gronholz Research Paper Abstract This research paper addresses the importance of human resource managers within the healthcare world. Human resource managers oversee the employee administrative system of any organization. In healthcare, they are responsible for employment placement, healthcare systems, and taking care of patients. After reading this paper, you will understand how important human resource managers are within the healthcare world physically and mentally. In conclusion, you will learn how this profession is obtained and how vital it is to keep this profession growing across the world. Proposal Human Resource Management Definition: Human Resource Management is the management of an organizations workforce, or human resources. It is responsible for attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture and ensuring compliance with employment. The Importance of Human Resource Management in Healthcare Human Resource Management is vital to any healthcare system and how it can improve healthcare. My goal is to prove that overall we as Human Resource Managers are essential to delivery of healthcare and patient services. Though being a Human Resource Manager within healthcare is challenging, but they are needed to fill various positions in the healthcare systems. Though they are faced with challenges their...
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