...Facilitate continuous improvement BSBMGT516C Improvement plan Assessment task 2 Sirly Engelbrecht My assessment is about seafood restaurant in Fremantle – Joes Fish Shack. I was working there for quite long time and I’m confident to do my assessment based on that restaurant. 1. Provide your organisation information: Joes Fish Shack’s vision is to be the market leaders in their business with a commitment to service, quality and value. To be a trusted, reliable partner in business for customers, clients, staff, communities and principles. To enable term growth and progress. Their mission is to continually strive for the best in everything; the best in service, the best in food quality, the best in human resources and the best in corporate growth. Their objective is to emerge as leaders in the food-service industry through on-going development of our products, services, systems and the overall quality of our operations. 2. Strategic goals: The goal is to increase Joes Fish Shack restaurants costumer service measures by 10% within 12 months. 3. Work area and performance issue: Work area is Joes Fish Shack restaurant in Fremantle, WA. The restaurant is quite big. It can seat over 400 people. There is a deck with a beautiful view to the river. Restaurant seats about 150 people. They have a big restaurant area, function room and outside area. It is very busy in summer and usually fully booked on weekends. In winter time is quieter. The restaurant hires...
Words: 3026 - Pages: 13
...IMPROVEMEMT PLAN FOR SIX SIGMA PROJECT 1. Food quality. Over 60% of respondents to questionnaire survey conducted in December 2010 rated the food in the galley as “excellent” to “outstanding”. Goal: Increase the remaining 40% to reach a 100% satisfaction rate. 2. Upgrade galley décor so that is less “military-style” and more appealing like a restaurant. Goal: When funds are available, make changes in the décor, such as change décor to a southwestern style, repaint interior, and/or add sports memorabilia. 3. Menu selection. Questionnaire survey indicated that customers would like a wider menu selection. Goal: Increase menu selection to provide more variety in healthy meal choices that are pleasing to the customer. 4. Authorization of BAS payments. Some members in the grade of E-4 and below who lived in the barracks were not entitled to receive BAS. Goal: Enforce policy across all NAS Fort Worth JRB organizations to ensure that only those members E-4 and below who are actually entitled to BAS payments receive it. 5. Retirees and civilian employees as regular patrons of the galley. All populations (military, civilian, and retirees) surveyed in December 2010 were very vocal in favor of permitting civilian employees and retirees to eat at the galley on a regular basis. Goal: Identify the true costs incurred to the Navy for allowing retirees and civilian employees to eat at the galley on a regular basis. 6. Control of food costs. From July 2010 to December...
Words: 300 - Pages: 2
...A. Improvement Plan Through reexamination of the events that occurred with the emergency room staff, dialogue can be exchanged with intention to improve processes to prevent this outcome from occurring again. Participation of the emergency room staff with the desire for improvement assists in the implementation of change and success. For an improvement plan to take place, the staff need to invest in the improvement with the goal of improvement vs blame at the center. Motivation for change requires participation from all levels of care with concentrated attention of processes, clearly identifying where shortcuts or work arounds occur when situations are less than ideal. Use of the Ishikawa diagram or fishbone diagram is a tool for that is used...
Words: 633 - Pages: 3
...Read the posts of your peers and respond to two The Operations Improvement Plan feedback at hand is two both by Sarah Ndagire. The first feedback is the quality post by Ndagire in which she discuss the strategic issues of quality and ethics in Toyota Motor Corporation in line with the recall crisis at Toyota and its overall impacts to the brand as revealed by (Greto, Schotter & Teargarden, 2010) in their study titled, “Toyota: The Accelerator Crisis.” In her process identification, Ndagire introduces us to the drivers of the Toyota accelerator crisis and in her response, she contends with the fact that nonfamily members who were obsessed with quantity influenced the crisis in quest. In addition, the author says that the reason behind the recall crisis at Toyota was the nonfunctional management structure. Ndagire goes on o mention that failure by the top management to involve the employees in decision making especially concerning the TPS system demoralized the employees hence they could not support the corporate brand while the stakeholders would only do so upon invitation and satisfaction of the model quality. Also to not from the process identification is that Toyota did not manage public relation in U.S in the verge of the accelerator crisis thus need for crisis management. According to Ndagire, for the CEO to restore Toyota‘s reputation, he should change the management structure by ensuring flow of information among different units as well as minimizing on cost...
Words: 2311 - Pages: 10
...Operations Improvement Plan for Toyota Angie Beckey Capella University Author Note This paper has been prepared for MBA6022 Strategic Operations Management Section 103 Executive Summary Clear and transparent communication efforts are critical in the strength of an organization. These efforts go beyond the internal walls of an organization and extend to their external customers. Effective and efficient communication is crucial to an organization on how consumers perceive the company and brand. There seemed to be a significant break-down across the lines of communication within Toyota, which resulted in a significant negative public perception of the organization and brand. Toyota Motor Corporation is in need of a communications overhaul across the entire organization to prevent future crisis’s and to retain market share, as well as capture additional market share. Implementing a communications improvement plan across the organization will cost approximately 11% of working capital, however, the opportunity cost of restoring and maintaining the reputable brand that has been known for reliability, durability and quality will be priceless. Operations Improvement Plan Implementation “The art of communication is the language of leadership.” – James Humes The purpose of this paper is to illustrate why Toyota is in need of a communications improvement plan overhaul. I have identified the root cause of the accelerator recall crisis as a lack of critical and pertinent information...
Words: 2199 - Pages: 9
...Process Improvement Plan Christina Scott OPS/571 March 19, 2012 Ray E. Mowery Process Improvement Plan In week one of this course, the students were asked by the instructor to select a process that the student performed on a daily basis. This student chose the task of driving to work. The student collected driving times for four weeks. This paper will cover the explanation of the control limits, including calculations and data used to determine them. The paper will discuss the effect of any seasonal factors as well as the confidence intervals and their usefulness based on the number of data points. The data for four weeks of driving to work is: | week one | | week two | | week three | | week four | Tuesday | | | 26.58 | | 37.27 | | 28.47 | Wednesday | 31.04 | | 30.37 | | 29.49 | | 33.4 | Thursday | 29.59 | | 28.2 | | 30.42 | | 27.53 | Friday | 29.52 | | 28.34 | | 32.18 | | 28.08 | Monday | | | 31.37 | | 29.52 | | 31.17 | | | | | | | | | MEAN | 30.141111 | | | | | | | STD DEV | 2.4752514 | | | | | | | The average time to drive to work over the four weeks was 30 minutes and 14 seconds. This was calculated by collecting drive times for four weeks. This student collected for 18 days. The standard deviation for the process was 2.48 minutes. Using the formula tool in excel, the data collected for four weeks was used to calculate the standard deviation for the sample taken. A process improvement plan is a change in...
Words: 1089 - Pages: 5
...Process Improvement Plan Jennifer DeRosa OPS/571 October 3, 2011 Tonya Webster PMP, CSM Process Improvement Plan Statistical Process Control is a technique that can be used to test output from a process. It is useful in determining how a process is currently being performed and if it can be improved upon (Chase, Jacobs, & Aquilano, 2006). As part of my week one assignment, I created a flowchart that detailed my weekday morning process. I chose this process because I wanted to find ways to reduce the amount of time it took me to get the kids off to school. By creating a flowchart, bottlenecks were identified as well as opportunities to maximize the limited amount of time I have to complete my morning routine. This paper will again use the process identified in week one to complete a Statistical Process Control that can be used to verify my standard process is operating in a way that allows me to complete all of the tasks and affords me additional time. This paper will also outline the control limits of my morning process, the effects of any seasonal factors, and the confidence intervals involved. Statistical Process Control Data was recorded for a period of two weeks on how long it took me to complete my morning routine and get my kids off to school. I tracked the minutes it took me to complete each step of my morning routine and used the totals from each day to calculate the mean. On average, the time it took me from the time I woke up to...
Words: 919 - Pages: 4
...Operations Improvement Plan XXXXXXX MBA6022 Strategic Operations Management Address: XXXXXXXXXXXXx E-mail: xxxxx Instructor: Dr. Zhimin Huang Abstract This operation improvement plan is to help improve the internal communication process at Toyota between their employees and management. There has been a loss of ideas and knowledge, which is a complete violation of their founding principles defined in the Toyota Way. With the suggested recommendations, Toyota can once again reclaim its dominance in the world automobile market while at the same time improving their operational efficiency and quality. Table of Contents Title Page 1 Abstract 2 Table of Contents 3 Executive Summary 4 Toyota Overview 5 Toyota’s Key Challenges 5 Cost-Benefits Summary 7 Analysis of Data and Findings 8 Summary of Recommendations 11 Conclusion 11 References 13 Appendix A 14 Appendix B 15 Appendix C 16 Appendix D 17 Appendix E 18 Appendix F 19 Executive Summary The Toyota Motor Corporation has experienced numerous setbacks the past decade including lawsuits, damaged corporate reputation and eroding consumer confidence. Although many different processes can be to blame for this, ultimately it is Toyota’s upper management that has to be held accountable for the decisions made. One of the contributing factors...
Words: 2867 - Pages: 12
...Abstract As one of the largest and most successful automakers in the world, Toyota Motor Corporation, set multiple benchmarks for quality and improvement, but faulted tremendously and faced financial crisis. In the year 2009, this company reported an annual net loss of approximately US$ 4.2 billion. In the same year, the Toyota Company was reported to have recalled more than eight million cars and trucks in the whole world. Had the company lost sight of its long-term philosophy, a key principle behind the Toyota Way? Had Toyota sacrificed quality and their historic customer focus at the expense of extreme cost reductions? Were non-family managers truly to blame for “hijacking” Toyota? This Process Identification and Improvement plan will examine process areas for improvement: Toyota Production System (TPS) integration, the company’s decision making management centralized systems, and quality of the products. Executive Summary With the global expansion occurring, the organization’s core principles became diluted. By the year 2010, Toyota faced an unprecedented crisis with both its reputation and plummeting stock prices from the effects of recalling over 10 million vehicles worldwide. Toyota put their customers at risk by failing to immediately notify the proper authorities regarding the potentially defective acceleration situation. Toyota failed to comply with the federal law in the foreign subsidiary and failed to report such safety defects to the proper government regulators...
Words: 2741 - Pages: 11
...Process Improvement Plan Brandi D. Clark December 3, 2012 OPS/571 During the first portion of this course, a flowchart was established to show the process of preparing lunch daily. The main purpose of the flowchart was to provide the detailed process of packing lunch as well as identify areas of improvement within the process. The process was monitored over a 10-day period to see how much time is used solely to pack or create the lunch; this information will be used to provide the data collection element of this discussion. This discussion will also identify control limits of the lunch packing process, any confidence intervals involved as well as the effects of any seasonal impacts to the process. In the data collection period, many areas were identified as areas of opportunity. Below is the charting of durations based on area of the flowchart, the total process of preparing lunch takes at least 30-40 minutes depending on if food is prepared. Making food Choices | Getting Pantry Items | Wrapping food/placing in storage container | Selecting the lunch bag to use | 15-20 first 5 days | 20-25 first 5 days | 10 minutes all 8 days | 10 Minutes 4 days | 5-10 second 5 days | 15-20 second 5 days | 6 minutes 2 days | 4 minutes 6 days | The focus here is to minimize time selecting food and pantry items. If there were a reduction in the time it takes to make food choices or select pantry items the process would having a better chance of being completed in a timely fashion...
Words: 697 - Pages: 3
...Process Plan Sims OPS/571 Operations Management December 12, 2011 Manuel Gonzalez Process Plan This paper will analyze the process of driving to an interview it will define a strategy, which can be applied to improve of the method. With building on week three’s task, which was recognizing the bottlenecks, I constant gather data that concerning the time it takes to drive to an interview during the week. The data is studied plus examined to decide what the lower and upper control limits will be in the sample means plus the sample range of the statistics. With consequence for the study offer evidence of ranges to progress to intensification the competence of the method. According to Chase, Jacobs, and Aquilano (2006) “the process, of collecting data, analyzing the data, and formulating an improvement plan is considered part of statistical process control.” Examination of the Data To describe diverse values required to build individually an X-bar plus the R chart first there is the must have based data need for the calculator. These are the numbers that I collected in the preceding last four weeks. The method of drive to a job interview was used, plus the numbers that was collect is itemizing below at this time in the table. Time entail on the road to a job interview Day wk. 1 wk. 2 wk. 3 wk. 4 Sample Means Sample Range 1 55 47 40 50 48.00 8 2 40 65 67 30 50.50 37 3 50...
Words: 1124 - Pages: 5
...Performance Improvement Plan (PIP) Confidential TO: (insert employee’s name) FROM: (insert manager’s name) DATE: (insert date) RE: Performance Improvement Plan (PIP) The purpose of this Performance Improvement Plan (PIP) is to define serious areas of concern, gaps in your work performance, reiterate Composite Maison Inc. expectations, and allow you the opportunity to demonstrate improvement and commitment. Areas of Concern: Observations, Previous Discussions or Counseling: Step 1: Improvement Goals: These are the goals related to areas of concern to be improved and addressed: |1. | | |2. | | |3. | | . Step 2: Activity Goals: Listed below are activities that will help you reach each goal: |Goal # |Activity |How to Accomplish |Start Date |Projected | | | | | |Completion Date | | | ...
Words: 515 - Pages: 3
...limited our capacity to respond, although often times we fail to implement changes indicated as a result of the exercise. Why? One of the most significant reasons is lack of funding. That is why improvement planning needs to begin even prior to planning for a particular exercise. Rather, funding should be identified in the program management phase of the HSEEP cycle. Actually securing the funding, however, can be challenging. After-action reports from previous exercises can provide the greatest investment...
Words: 1618 - Pages: 7
...Quality Improvement Plan: Women's Health and Neglected Tropical Diseases Quality improvement is one thing that one can do to improve the life of someone else. In the nursing field this is an important aspect of the nurse, patient relationship and community in general. As a long term care facility nurse, I have a dream to work for a united nation organization in the future. I value the relationship that I have built with my patients and the community. If I can do one thing to improve their quality of life, I have to educate them on how prevent and take control the spread of neglected tropical diseases. These innovation will include providing clean water, and educating on good hands washing. Tropical diseases are becoming a big problem in...
Words: 1003 - Pages: 5
...Process Improvement Plan OPS/571 March 26, 2012 Process Improvement Plan Processes exist in all organizations and the true success of any company is the ability to examine processes and implement an improvement plan. The organizations that strive to improve processes can improve quality control, increase profits and performance, lower costs, and create a more efficient organization. Implementing a process improvement plan requires management to identify, analyze and improve existing processes to meet new goals and objectives. Taking the time to analyze a process, either in business or personally, allows individuals the opportunity to find shortcuts or improvements. Organizations find the benefits making processes more efficient, which results in profit, individuals will benefit by making life easier and more enjoyable. The objective of this paper is to analyze the process identified in Week Ones project of examining a daily process that may requirement improvement, apply statistical process control, determine the effect of any seasonal factors, and apply confidence intervals to the data points collected over the last four weeks. Process Description The process from Week Ones project is ‘Making Dinner’ during the week days. The daily task of making dinner for a family takes time and commitment, if time can be saved in making dinner the added benefit is spending the saved time towards other daily activities or family time. This process consists of preparing...
Words: 1120 - Pages: 5
