...The Importance of Interpersonal Skills * Understanding OB helps determine manager effectiveness * Technical and quantitative skills important * But leadership and communication skills are CRITICAL * Organizational benefits of skilled managers * Lower turnover of quality employees * Higher quality applications for recruitment * Better financial performance What Managers Do * They get things done through other people. * Management Activities: * Make decisions * Allocate resources * Direct activities of others to attain goals * Work in an organization * A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Four Management Functions * PLAN: A process that includes defining goals, establishing strategy, and developing plans to coordinate activities. * ORGANIZE: Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. * LEAD: A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. * CONTROL: Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation. Mintzberg’s Managerial Roles Ten roles in three groups (Exhibit 1-1) * Interpersonal * Figurehead, Leader...
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...between wrong decisions and bad decisions? Yes there is a difference between a wrong decision and a bad decision; a wrong decision can be surmised as an uneducated guess when you are not privy to the facts of a situation. For instance, guessing what’s behind a closed door. A bad decision is when a person makes a decision with total disregard for all the facts that would guide their choice toward the right outcome. 2. Why do good managers sometimes make wrong decisions? Bad decisions? Good managers will make wrong decisions when they do not have all the facts. Not all managers will have all the information necessary to make the correct decisions especially if the information flow is ineffective in that organization. Communication is a vital part of making the right decisions. Take for example a captain leading his troops in battle; if he is unable to communicate with them; he will be ineffective in giving orders to his men who are scattered across the battle field. Complacency is also another reason for making a wrong decision by not assessing all the options. As most situations are not unique, managers should take reasonable precaution and choose the option that provides the best outcome. If a wrong decision is made, managers should not hesitate to reverse a wrong decision and correct it before it proves more costly. Good managers sometimes make bad decision if they assume that past experiences will suite all current and or future situations. Bad decisions are also born...
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...registered charity (number 1073334) and a company limited by guarantee registered in England and Wales (company number 3644723). Our registered address is AQA, Devas Street, Manchester M15 6EX. AS Business (7131) and A-level Business (7132). AS exams May/June 2016 onwards. A-level exams May/June 2017 onwards. Version 1.0 Contents 1 Introduction 5 1.1 Why choose AQA for AS and A-level Business 1.2 Support and resources to help you teach 2 Specification at a glance 2.1 Subject content 2.2 AS 2.3 A-level 5 6 8 8 8 9 3 Subject content 10 Strategic decision making (A-level only) 3.1 What is business? 3.2 Managers, leadership and decision making 3.3 Decision making to improve marketing performance 3.4 Decision making to improve operational performance 3.5 Decision making to improve financial performance 3.6 Decision making to improve human resource performance 3.7 Analysing the strategic position of a business (A-level only) 3.8 Choosing strategic direction (A-level only) 3.9 Strategic methods: how to pursue strategies...
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...English 095; Section 523 Do we really think? Thinking is the study of improving or making the best thoughts and choices that a person is capable of. Within the concept of thinking, we must be familiar with rational decision making. Having an understanding to think and make rational decision is crucial for us to succeed in today’s work environment. Thinking concerns the thought patterns of any type of topics, issue or predicament in which the person enhances the value of his or her thinking skills. Thinkers use theories to explain how the mind works. Then they apply those theories to the way they live every day. The general goal of thinking is to figure out some situation, solve some problem, answer some questions, and resolve some issue. Thinking has three dimensions an analytical, evaluative and a creative component. Analytical thinking solves problems within in our everyday lifestyle we provide an answer to the issues that follows us throughout life. This thinking process involves successful communication and problem-solving abilities. When thinking skills are applied we experience a sense of confidence that the appropriate decision has been made. For example; I was offered a job at two different companies but before I make my decision on which company was best I have to use my thinking skills. The decision- making process began to come into play. I conducted extensive research on both companies via the Internet and by personally interacting with individuals employed...
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...London School of Business & Management BTEC Levels 4 & 5 HND Business Centre No Unit No & Unit Title 79829 Unit 16: Managing Communications, Knowledge and Information HND Business Year 1 ( BTEC Level 4 ) Dr Knowledge Mpofu Improving Heathrow Airport - 3rd Runway Plans: Individual Assignment MCKI Assignment 24th September 2014 09th January 2015 Course Title Lecturer’s Name Assignment Title & Type Assignment Title Date Set Due Date Semester / Academic Year September 2014 Semester Unit Outcomes Covered: LO1. Understand how to assess information and knowledge needs LO2. Be able to create strategies to increase personal networking to widen involvement in the decision-making process LO3. Be able to develop communication processes LO4. Be able to improve systems relating to information and knowledge . GRADING OPPORTUNITIES AVAILABLE Outcomes/ Grade Descriptors AC1.1 AC1.2 AC1.3 AC1.4 AC2.1 AC2.2 AC2.3 AC2.4 AC3.1 AC3.2 AC3.3 AC3.4 √ √ √ √ √ √ √ √ √ √ √ √ Outcomes/ Grade Descriptors AC4.1 √ AC4.2 √ AC4.3 √ M1 √ M2 √ M3 √ D1 √ D2 √ D3 √ Assessor: Signature: ______________ Date: ___/___/___ Tutor Notes Dr Knowledge Mpofu September 2014 Semester 1 Key Points: Your assignment/report should be submitted by the deadline. The assignment must be your own work and original in all answers to the tasks. All sources used should be correctly referenced in Harvard format. You will be...
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...London School of Business & Management BTEC Levels 4 & 5 HND Business Centre No Unit No & Unit Title 79829 Unit 16: Managing Communications, Knowledge and Information HND Business Year 1 ( BTEC Level 4 ) Dr Knowledge Mpofu Improving Heathrow Airport - 3rd Runway Plans: Individual Assignment MCKI Assignment 24th September 2014 09th January 2015 Course Title Lecturer’s Name Assignment Title & Type Assignment Title Date Set Due Date Semester / Academic Year September 2014 Semester Unit Outcomes Covered: LO1. Understand how to assess information and knowledge needs LO2. Be able to create strategies to increase personal networking to widen involvement in the decision-making process LO3. Be able to develop communication processes LO4. Be able to improve systems relating to information and knowledge . GRADING OPPORTUNITIES AVAILABLE Outcomes/ Grade Descriptors AC1.1 AC1.2 AC1.3 AC1.4 AC2.1 AC2.2 AC2.3 AC2.4 AC3.1 AC3.2 AC3.3 AC3.4 √ √ √ √ √ √ √ √ √ √ √ √ Outcomes/ Grade Descriptors AC4.1 √ AC4.2 √ AC4.3 √ M1 √ M2 √ M3 √ D1 √ D2 √ D3 √ Assessor: Signature: ______________ Date: ___/___/___ Tutor Notes Dr Knowledge Mpofu September 2014 Semester 1 Key Points: Your assignment/report should be submitted by the deadline. The assignment must be your own work and original in all answers to the tasks. All sources used should be correctly referenced in Harvard format. You will be...
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...Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1-0 Chapter Learning Objectives After studying this chapter you should be able to: – Demonstrate the importance of interpersonal skills in the workplace. – Describe the manager’s functions, roles, and skills. – Define organizational behavior (OB). – Show the value to OB of systematic study. – Identify the major behavioral science disciplines that contribute to OB. – Demonstrate why few absolutes apply to OB. – Identify the challenges and opportunities managers have in applying OB concepts. – Compare the three levels of analysis in this book’s OB model. Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1-1 The Importance of Interpersonal Skills Understanding OB helps determine manager effectiveness – Technical and quantitative skills are important – But leadership and communication skills are CRITICAL Organizational benefits of skilled managers – Lower turnover of quality employees – Higher quality applications for recruitment – Better financial performance Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 1-2 What Managers Do They get things done through other people. In order to facilitate that process managers: – Make decisions – Allocate resources – Direct activities of others to attain goals Managers do this in an organization – A consciously coordinated social unit composed of two or more people that functions on a relatively...
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...Describe what managers do. Managers (or administrators) are individuals who achieve goals through other people. Managerial Activities include Make decisions, Allocate resources, direct activities of others to attain goals. According to Frederik Luthans, activities of managers are: 1. Traditional management: Decision making, planning, and controlling 2. Communication: Exchanging routine information and processing paperwork 3. Human resource management: Motivating, disciplining, managing conflict, staffing, and training. 4. Networking: Socializing, politicking, and interacting with others Luthans conducted a survey over more than 450 managers and found that, there are three types of managers: [pic]1. Average Managers: They spend most of their time (32%) in traditional management. 2. Effective Managers: They spend most of their time (44%) in communication. 3. Successful Managers: They spend most of their time (44%) in networking. What is Organizational behavior? Organizational Behavior (OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. Why Organizational Behavior Matters? In an organization, organizational Behavior is important because it helps to: 1. map out the organizational events 2. understand organizational life 3. know managers themselves and others as well 4. maintain...
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...Center for Effective Organizations WHAT MAKES HR A STRATEGIC PARTNER? CEO PUBLICATION G 09-01 (555) EDWARD E. LAWLER III Center for Effective Organizations Marshall School of Business University of Southern California JOHN W. BOUDREAU Center for Effective Organizations Marshall School of Business University of Southern California Center for Effective Organizations - Marshall School of Business U n i v e r s i t y o f S o u t h e r n C a l i f o r n i a - L o s A n g e l e s, C A 9 0 0 8 9 – 0 8 7 1 (2 1 3) 7 4 0 - 9 8 1 4 FAX (213) 740-4354 http://ceo-marshall.usc.edu What Makes HR a Strategic Partner? Edward E. Lawler III Center for Effective Organizations University of Southern California 3415 S. Figueroa Street., #200 Los Angeles, CA 90089-0871 Tel: 213-740-9814 Email: elawler@marshall.usc.edu John W. Boudreau Center for Effective Organizations University of Southern California 1 What Makes HR a Strategic Partner? Edward E. Lawler III and John W. Boudreau Executive Summary For several decades, the HR function in corporations has been encouraged to become a strategic partner. Data from a longitudinal study of large corporations suggest that HR is not now a strategic partner and that little or no movement toward it becoming one has occurred. An analysis of what HR can do to become a strategic partner shows some clear actions that HR can take. These include talent development in HR, creating corporate centers of excellence, developing the right...
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...Health Literacy "It has long been recognised that people with less well developed literacy, language and numeracy skills (LLN) also have poor health outcomes." (DfES 2006). Poor basic skills impacts on the ability to navigate the healthcare system. It makes it harder, if not impossible, for individuals to make choices about their treatment and their ability to make healthy lifestyle choices. Health Literacy is the ability of individuals to make informed decisions about their health. Everyone needs these skills, but those with poor LLN skills are more at risk poorer health literacy, poorer health outcomes and greater health inequalities. Health literacy involves basic health knowledge and a range of skills including: • the ability to find and read health information; • the ability to comprehend and evaluate health information; • the ability to communicate verbally with health professionals; • the ability to assimilate the above to make better informed personal decisions on their health. Within a health context these skills are needed in order to: • navigate and access the healthcare system and use services appropriately; • communicate health needs effectively; • make empowered choices and decisions about both healthy lifestyles and treatment options; • understand and follow treatment instructions; • both communicate and understand essential information in routine...
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...required to have technical and soft skills to be successful in their profession. It is my desire to build on my strengths while augmenting my weaknesses in pursuing a career in business and accounting. The one area I would like to improve on is in the criteria of soft skills. Within this criteria I would like to further expand on my verbal communication, business interaction, leadership, problem solving/decision making, professional demeanor and project management. By improving these specific skills I hope to become a well-rounded, career oriented professional. By taking accounting 325, I would like to polish my writing and verbal communication skills. My goal is to go to the writing center on a regular basis, develop my writing skills and expand my interpersonal communication skills with my associates and team members. I also intend to join the Beta Alpha Psi, which is the professional fraternity for financial students and professionals at California State University, Los Angeles. By doing so I would like to cement my public speaking and business assertiveness in a real world environment of like-minded financial individuals. At the end of the course, I would like to be closer to my goals by amending my weaknesses and improving my assets. By taking this class it is my intention to further my verbal communication in a very confident manner. My planned involvement with Beta Alpha Psi will give the financial interaction and leadership skills to further my accounting arsenal. By...
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..........................04 The function of modern management theories ….…………………………….….…...09 Conclusion………………………………………………………………………………12 Topic 2: Management Process ………………………………..……………………...…...…...13 Purpose………………………………………...………………………………………..13 Introduction…………………………...………………………………………………..13 The major elements of management processes……………………………………….13 The management problems in the organization, ways to overcome the problems…17 The new skills would a manager require in that organization as he or she is promoted from the middle to the top management level………….…………….…21 Conclusion ………………………….………………….…………………...…………..24 Topic 3: Decision Making and Teamwork…..……………………….…………….……….25 Purpose……………………………………………..…………….……………………25 Introduction…………….…………………………………………..………………….26 The process of decision making……….…..……………………….………………….26 Manage the decision making in a team……………………………………………….29 The advantages and disadvantages of team decision making ……….……………..31 Techniques to improving team decision making, identify the main barriers of these techniques……………………………………………………………...…….34 Conclusion……………….…………………………………………………………...39 Topic 1: Evolution of Modern Management __________________________________________________________________________ Purpose 1. To brief describe the evolution of modern management and give example of the different models in the course...
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...The Individual Chapter 2 Foundations of Individual Behavior Chapter 3 Values, Attitudes, and Job Satisfaction Chapter 4 Personality and Emotions Chapter 5 Perception and Individual Decision Making Chapter 6 Basic Motivation Concepts Chapter 7 Motivation: From Concept to Applications Part Three – The Group Chapter 8 Foundations of Group Behavior Chapter 9 Understanding Work Teams Chapter 10 Communication Chapter 11 Leadership and Trust Chapter 12 Power and Politics Chapter 13 Conflict and Negotiation Part Four – The Organization System Chapter 14 Foundations of Organization Structure Chapter 15 Work Design and Technology Chapter 16 Human Resource Policies and Practices Chapter 17 Organizational Culture Part Five – Organizational Dynamics Chapter 18 Organizational Change and Stress Management CHAPTER 1 WHAT IS ORGANIZATIONAL BEHAVIOR "We have come to understand that technical skills are necessary but insufficient for succeeding in management. In today's increasingly competitive and demanding workplace, managers can't succeed on their technical skills alone. They also have to have good people skills. This book has been written to help both managers and potential managers develop those people skills" (p. 2). WHAT MANAGERS DO "Managers get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals. Managers do their work in an organization. This is a consciously coordinated social unit, composed of...
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...3)………………………………………………………………………………………………………………….10 Section 4...............................................................................................................................................10 (Assessment criteria 4.1)10 (Assessment criteria 4.2)11 (Assessment criteria 4.3)………………………………………………………………………………………………………………….12 (Assessment criteria 4.4)12 (Assessment criteria 4.5)13 Bibliography 14 Introduction to unit 5001 This unit is based on management and leadership skills of manager/team leader or individuals. It mainly focuses on the improvement of an individual’s management and leadership skills and competencies against set organisational objectives. Concept of the assignment This assignment contains different tasks based on improving skills and achieving set organisational objectives. The first section of this assignment is focused on assessing and planning for personal professional development. Within this section the importance of continual self-development in achieving organisational objectives is explained. Current skills and competencies against defined role, requirements and organisational objectives are also assessed. Identification of development opportunities to meet current and future...
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...ORGANIZATION, ITS, STRUCTURE, DESIGN AND THEORY Organization“a consciously coordinated social entity, with a relatively identifiable boundary, that functions on a relatively continuous basis to achieve a common goal or set of goals” Consciously coordinated- imply management Social entity means composed of people interacting Relatively identifiable boundary – clear delineation to distinguish members from non-members Achieve a common set of goals- what cannot be attained individually, company mission statement DEFINITION BY STEPHEN P .ROBBINS OB is a field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge towards improving an organization’s effectiveness. MANAGEMENT FUNCTIONS P O S D C The most widely accepted functions of management given by KOONTZ and O’DONNEL i.e.Planning, Organizing, Staffing, Directing and Controlling. MANAGEMENT FUNCTIONS FUNCTIONS Plan- According to KOONTZ, “Planning is deciding in advance - what to do, when to do & how to do. It bridges the gap from where we are & where we want to be”. A Future course of Action-Business Plan. Organize-to organize reporting relationships. Land,labour,capital,organizational structure, To organize a business involves determining & providing human and non-human resources to the organizational structure. Staffing - Manpower Planning , Recruitment, selection & placement, Training& development...
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