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Improving Healthcare and Patient Safety

In: Business and Management

Submitted By sweetp
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Running head: IMPROVING HEALTHCARE QUALITY AND PATIENT SAFETY !1

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Quality Improvement Techniques: Improving Healthcare and Patient Safety

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HMGT 320

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February 9, 2014

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Quality Improvement Techniques in a Healthcare Setting !2

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There is a great need to improve on the quality of healthcare we are providing to patients and it is a necessity to improve on patents safety also. Quality health care is defined as the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge (Chassin, 2006). According to the Institute of Medicine, To Err Is Human, the majority of medical errors result from defective systems and procedures, not individuals. Processes that are ineffective and flexible, changing case mix of patients, health insurance, differences in provider education and experience, and numerous other factors contribute to the difficulty of health care. With this in mind, today’s health care industry functions at a lower level than it can and should, and it put forth the following six aims of health care: effective, safe, patient-centered, timely, efficient, and equitable (Ferlie, 2005). The aims of effectiveness and safety are targeted through various processes that will measure whether providers of health care perform processes that have been demonstrated to achieve the desired aims and avoid those processes that are given toward maltreatment. The goals of measuring health care quality are to determine the effects of health care on desired outcomes and to assess the degree to which health care follows the process based on scientific evidence or agreed to by professional cooperation and is constant with patient inclinations (Horn, Hickey, & Carrol, 2002). Because errors are caused by system or procedure failures, it is...

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