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Improving Organization Retention

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JC's Casino: Improving Organization Retention Paper
The retention of employees is an important issue for an organization. The cost alone of advertising for employees, interviews, hiring processes, testing potential employees, training cost, licenses, and even background checks; these are a tremendous drain on the finances of an organization. Most recruiters of many organizations are now trying to decrease the rate of employee turnovers, as large turnover rates affect the profit and that of the investors in the organization. The situation at JC’s Casino is that this organization needs to find a resolution to recruitment and retention problems that are affecting their customer base. There are two areas that are of concern for them; they are guest room attendants and dealers in the casino area.

Motivational Theories
Reinforcement Theory In regard to the housekeeping department, reinforcement theory could be applied to the situation. According to Spector (2012), “Reinforcement theory describes how rewards or reinforcements can affect behavior” (p. 198); an incentive program could be started to increase attendance, this in-turn would help to increase productivity. Incentives used my be productivity bonuses, prizes for the most days present, or even letting employees have a paid day off.
Needs Hierarchy Theory This theory would be most beneficial in handling the situation with the dealer’s, and issues with the pit boss. According to Maslow (Spector, 2012), “A need must be unmet to be motivating, and people are motivated by the lowest-level need that is unmet at the moment” (p. 197). In other words, since the dealer’s feel threatened and not safe, is the reason for the high turnover rate. They are acting on their most essential need, to feel safe. The money becomes less of a motivator based on the hierarchal elements.

Occupational Stressors

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