...current staff have varied years of experience, and education. Some have not completed an intermediate or advanced fetal monitoring course. Many have not had updated education in reference to the newest nomenclature set forth by the National Institute of Child Health and Development (NICHD) in 2009. Standardizing the interpretation and the communication of varied fetal heart rate (FHR) patterns among all staff is needed to decrease intrapartum mistakes, decrease liability exposure and improve patient outcomes. Improving staff competencies in the interpretation, communication, documentation and management of fetal heart rate tracings is critical to these goals (HANYS (Healthcare Association of New York State), The American Congress of Obstetrics and Gynecology (ACOG) New York State Department of Health [HANYS, ACOG, NYSDOH], 2011). The National Certification Corporation (NCC) recently launched a public campaign named “Just Ask”. The campaign is designed to educate and encourage patients to ask for certified nurses and nurse practitioners. It is the goal of this proposed quality improvement initiative to have all perinatal staff be updated and certified in electronic fetal monitoring by the NCC by the year 2015. Purpose Litigation caused by the misinterpretation and management of electronic fetal monitoring (EFM) tracings continue to be a common issue in adverse outcomes in term pregnancies in the United States. Allegations in reference to the communication, interpretation...
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...and weaknesses are to be identified. It should then be followed by a strategic plan to maintain and build on the strength while working to improve on the weaknesses. Performances in an organization indicate the achievements made at the end of every financial year. It is important to monitor the performance of the team at every level in the company as it contributes to the overall performance of an organization. The evaluation will enable the management to identify key areas that require improvements in line with the organizational goals and objectives. Many firms that do not give time to monitor the and critically evaluate the input of every single staff have always struggled. However, to realize a smooth flow of events in an organization, there should be a strategic plan that includes every employee at all levels. All the staff members should take part in making certain decisions that may affect them. This will improve the working culture of employees. They will also feel important and, therefore, perform to their full potentials. Most companies today heavily invest in changes that will make their businesses more profitable. Researches have shown that the most profitable organizations have well organized systems that help them identify their weaknesses and adjust accordingly. One of these systems is the performance system. Del monte is food processing company where I previously worked. Its location is very ideal for the products it produces. Its geographical location gives...
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...future.\ In the short term however, as the Christmas season is about to begin, the company should focus on trust building and improving team working. In the long run, attention should be placed on improving the communication and relationship between the resort and the headquarters in order to increase the overall efficiency of the organization. The first root cause is the cultural difference between the expatriate and local staff. (Incentive to work) 1. (employees will vote for expatriate mangers) although the local employees don’t value promotions but doesn’t means that the expatriate managers 2. For employees: It is also highly recommended that the local employees are encouraged to bring their family and friends, which is seen as a crucial part of their culture. In that way both the local employees and expatriate managers will have a brief, but better understanding for each other’s culture, which may result in mutual respect at least for the forthcoming holiday peak season. 3. Mentorship program (one expatriate and one employees) every new employees will be mentored for one year 4. if customer complaints go down 10% in a particular week. 5. Secondly, many local employees have trouble understanding the expatriate managers because of the cultural differences and the present illiteracy rate. 1. Communication problem (train one of the locals and then he/she will train their peers 2. The first step is to improve the current situation...
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...Assignment – Manage workforce planning Assessment due date: Click here to enter a date. Instructions You can use Fynntown scenario, or develop a workforce plan of approximately 4 x A4 pages based on your own organisation. Alternatively, you can use the template provided or develop your own Workforce Plan. Fynntown Scenario: You are an ambitious Customer Service Team Leader at Fynntown City Council Customer Service Centre (FCC CSC). FCC CSC does not currently have a good reputation for customer service with either the business or general community. You have a lot of ideas on how to improve this situation, but as a Team Leader, you do not have the authority to implement any of these ideas. Also, you have recently undertaken a risk assessment that identified workforce planning, in particular a skills gap within the CSC, as a significant risk to the organisation. There is a genuine risk that FCC will lose its State and Federal Government funding, which accounts for 40% of all Council funds, if customer service isn’t dramatically improved within 18 months. Consequently, the Council members are desperate to see improvements, without cutting into current spending or increasing rates. Fynntown documents available for research. • Fynntown Council’s Draft Community Strategic Plan 2012 – 2013 (to be found in Additional Resources) • Fynntown Council’s 2012-2013 Operational Plan (to be found in Additional Resources) • Fynntown Customer Service Centre...
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...Risk and Quality Management Assessment Summary Beverly L. Rivera HCS/451 April 1, 2015 Kevin Stevens Risk and Quality Management Assessment Summary The healthcare industry is growing rapidly with significant changes directing new trends and advance technology for the future. Within recent years, the shift from manual medical records to electronic medical records allows individuals to be an active participant in direct control of their health care. As these changes continue to increase, the risk and quality departments within health care organizations has an enormous duty to enhance the quality of care for its internal and external customers. Gwinnett Medical Center is one of many healthcare organizations that embraces change along with enhancing the quality of care their patients receive. The executive summary assessment will describe details of Gwinnett Medical Center, the risk, and quality management department policies, and how the risk and quality management determines the quality outcome for the goals the hospitals. Gwinnett Medical Center Gwinnett Medical Center (GMC), also known as Gwinnett Hospital System, Inc. (GHS), was established in the early 70s and is a not-for-profit health care network. The hospital is a 553-bed facility, which includes 464-inpatient and 89-skilled licensed nursing and long-term facility. Gwinnett Medical Center has two acute-care hospitals, and facilities in different cities and the metro Atlanta area. The facility in Lawrenceville...
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...It does not matter if you work for a company that has nine employees or 9,000; effective communication in the workplace is an essential part of any organization. When a business suffers from poor communication among the employees this generally leads to a number of issues such as misunderstandings, lack of information, poor performance, frustration, increased staff turnover etc. No matter how much experience and expertise you have your ability to communicate effectively can make the difference between great success and simply “getting by.” Most work problems can be traced back to a failure in communication. Effective communication in the workplace does not happen accidentally. It requires time and resource investment. It is a well crafted and coordinated process and it always starts with you. As a manager you need to constantly plan for communication; not just the big picture and the information-flow systems between you and your staff, but your day-to-day communication as well. Here are some helpful tips to create a system of effective communication in the workplace: Practice Openness - Openness is the key to facilitate effective communication in the workplace. Supporting open channels of communication and team sharing, elevates active engagement and collaboration as well as creates an environment for resolving conflicts. One very useful tool is to facilitate (not chair!!) meetings that are fluid in nature, with no fixed agenda topics that allow room for open-ended...
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...Title Page Assignment Title Specific elements of essay: * Describe the Goals & objectives of my organisation * Understand the specific responsibilities of middle management in enabling an organisation to achieve its goals Gareth Lewis Date: 12 June 2013 Birth: 08/03/1956 Phone: 01656 773163 Email: gareth@lewis453.orangehome.co.uk Page 2 This assignment has been produced to provide evidence of my organisations goals & objectives, the evidence provided gives clear distinction between the goals & objectives of my organisation. The essay also includes essays on how my organisation shall meet its objectives & goals, and the specific responsibilities of middle managers in enabling my organisation to achieve its goals. There are sections describing the differences between goals & objectives and the different role in relation to Leaders and managers Page 3 Introduction I am the Site Manager for the Princess of Wales Sterile Services department; I have worked in Sterile Services for 27 years and have progressed through nearly every role prior to becoming Manager. My responsibilities are to provide a Sterilization of instrumentation service to firstly Main Theatres within the Princess of Wales Hospital and Neath Port Talbot Hospital and to all NHS services who require re-process of surgical instruments for safe patient use. This role requires me to have knowledge of all aspects of the decontamination re-process of surgical instruments...
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...Effective Communication Paper Xavier Vilar HCS 325/ Health Care Management Ms. Debra Baker October 27, 2011 When examining communication, people have to remember that this is the most important skill that a person has to master in life. Everyone in the world spend most of the entire day trying to communicate verbally, non-verbally, in writing, speaking, and listening to others. Many know some barriers that may interrupt communication like: gender, age, developmental level, culture, diversity influences, disabilities, stress, emotion, knowledge, listening skills, and non-verbal interpretations (Tamparo 2000). All of these barriers can effect how teams and group communication process can impact organizations. By exploring how gender and cultural differences impact communication through co-workers, managers, patients, families, and caregivers can help us understand how important communication is important to an organization and how sharing information; ideas are important. Every organization should always identify any way to make improvements in communication between staff and patient. Team and Group Communication Process In Morton Plant Hospital, they are always striving to be the best communicators in the Bay Care Health System. Employees at Morton Plant know the only way effective communication takes place is when they listen first, knowing to be cultural sensitive, reduce stress and fear, identifying persons with impeding disabilities and...
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...Introduction According to Armstrong and Baron (1998) performance management is a strategic and integrated approach of delivering sustained successes to the company by improving individual and group performances and also developing the capabilities of teams and individuals. Currently at work performance management appraisal (PMA) is carried out on a quarterly basis and is a conversation carried out by a line manager and an employee, it is aimed at improving the effectiveness and capability of an employee through development. It is aimed at personnel who want to achieve excellence in their respective fields and want to acquire more skills and knowledge, which will assist in the achievement of personal and professional development goals. Performance management serves as an important tool for realizing organisational goals by implementing competitive HRM strategies. It helps in aligning and integrating the objectives of the company with the key performance indicators (KPI’s) in an organisation across all job categories and levels. This helps in driving all the employees right from the bottom level towards one single goal. Performance management is an important driver in most companies today and is regarded as the tool to use to ensure that the people working for them will deliver the agreed contract and objectives which were set mutually. This study will reveal the importance of a well managed, performance management system by conducting a critical analysis of the performance management...
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...implemented by eliminating any nonvalue-added activities in the current workflow, decreasing wait times, creating a quicker throughput, and improving patient satisfaction and quality patient care. Throughout this process, the information that was gathered for the lean technique solution made the trial days of implementing lean technique successful in urgent care. A second solution was developed as a backup plan, consisting of having a dedicated nurse practitioner and a...
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...performance alongside examining ways of exploiting the full potential of information systems from existing and new IT products. Successful businesses now view IT as a tool to serves as a foundation of both operational excellence and competitive advantage. Frito-Lay used IT to improve sales management processes and to make the information readily available to its sales staff. 1-Identify and describe the overlap between the IT strategy and Frito-Lay business strategy. Frito-Lay management realized that the paper-based method of keeping inventory was inaccurate, wasted time, money and product. The overall strategy was to increase the efficiency of the sales operations process by implementing of The IT strategy is similar to Frito Lay business strategy business although the focus is specifically on technology. It is important to plan ahead for the development of your IT systems, which will need to be able to grow and adapt to any changes in business. The business and IT strategies overlap in the following instances: ✓ Using technology to improve sales operations efficiency, while cutting cost and improving profit ✓ Providing accurate and timely information readily available for management and forecasting ✓ Providing readily accessible information in a central location Frito-Lay’s...
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...Communication Theory Vicki L. Turner Health Care Communication Strategies/320 March 21, 2011 Kim Foster Communication Theory Communication is a vital function in the human life, and is a necessity in each life. One communicates on a personal level and one communicates on a professional or formal level. Whether one communicates formally or informally, communication is an intricate aspect of life. One may communicate verbally, nonverbally, through body language, facial expressions, and with different tones. How effective one communicates, sets the stage for many possibilities, negative as well as positive. Basic Communication Communication is ability that one spends a lifetime refining. At birth, one is capable of communicating and will begin communicating as an infant; not yet speaking as learning to speak words is a taught skill that one will learn in time. The fundamental communication skills are learned by one’s observation of others. However, it is more to communication than just speaking words. To communicate, one is not only speaking but is also listening, and uses the ability to comprehend what is communicated. Communication is the process of effectively and successfully sending a message verbally, written, or nonverbally in a clear and concise manner allowing the receiver of the message to comprehend exactly what is being transmitted, and can act on what that transmission. Because everyone who communicates a thought, and idea, or a concept, wants to be understood...
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...Problem to Address The Plan-Do-Study-Act method has certainly become a way to implement change and set procedures for improving student success. The plan component has allowed our team to develop a series of questions that address our student concerns. The tool that is used to improve STAAR testing scores consists of benchmark scores, teacher and student feedback. The step is to provide surveys and review data to achieve desired results. The initial cycle will be implemented during benchmark TAKS testing. The plan is to involve all staff members in a committee process to improve STAAR testing results. This will require all staff members to get involved in the selection of objectives, goals, and collaborative decision-making process. The goal is to increase STAAR testing scores by developing a collaborative team to utilize innovative ways to motivate students and improve student success. These procedures will increase the role of community members in becoming a key component in improving STAAR testing results and improve student learning by selecting and rating qualified teachers. Our campus will also establish a site-based committee to provide key information and implement a plan with outlined procedures to improve student learning. The steps required to execute our plan will hold open discussions with community stakeholders, superintendents, staff members and inform them of steps required to improve STAAR results. The second step will allow STAAR results to get...
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...Executive Summary Joint Commission Standards Compliance Prepared by: AK- Joint Commission Priority Focus Area: Communication RAFT Task 1 The Joint Commission Priority Focus area for Nightnigale included the four areas: • • • • Information Management Medication Management Infection Control Communication All these priorities focus on the national patients safety goal as the most important in patient management and treatment, and guide the hospitals toward appropriate policies and protocols to follow and to minimize any possible mistakes or patients harm. I choose the priority focus area of Communication to discuss the current compliance status of our organization concentrating on the standards, which did not meet the Joint Commission requirements, and then suggest a corrective action plan to reach the goal of full compliance with the Joint Commission Accreditation. Communication Focus Area Compliance: Current Compliance Status: Despite the written policy and emphasis on the communication between all medical staff, patients, families, some elements did not meet the Joint Commission standards including the following: 1. Reporting Critical Results within 60 minutes: Goal is 100% compliance. • • • The importance of this element in patient management makes it so critical to have a better outcome and reduce complications and bad outcomes. Our institution compliance averaged 56% to 82% depending on the month. Some of the reasons for delayed reporting was identified as follows:...
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...A.) Bloxham, S., & Evans, C. (2013). Increasing productivity by improving staff health and wellbeing. Management Services, 57(4), 12-16. B.)This article discusses why staff health and wellbeing is of importance to clinics and how increased ill health costs them money. It describes how increased absenteeism leads to increased turnover, which leads to low productivity and performance, costing countless dollars. It offers ideas of health education to help employees with lifestyle changes such as eating healthier and smoking cessation. Bloxam and Evans offer a good implementation plan with interesting ideas (2013). C.)The majority of my clinic employees stay healthy, although this article has very good ideas it would not be of great importance...
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