...Communication in health and social care organisations Task 3: Report Explain how the communication process is influenced by values and cultural factors………………………………………………………………………………………………2.1 Explain how legislation, charters and codes of practise impact on the communication process in health and social care………………………………………………………………………………………………….2.2 Analyse the effectiveness of organisational system and policies in promoting good practise in communication……………………………………………………………………………….2.3 Suggest ways of improving the communication process in health and social care setting………………………………………………………………………………………………2.4 The Report Introduction. This assignment is about communication which is a two way process involving the sender and receiver. Communication in health and social care connects people of different aspects. I will explain how legislation, charters and codes of practise impact on the communication process and analyse the effectiveness of organisational systems policies in promoting good practise in communication and Suggest ways of improving communication process. Culture and values consists of customs, ideas and social behaviour of a society (Anon, 2016). Values and cultural are influenced by beliefs, religion and ethnic background. As a health worker I have a duty of care to respect people’s values and cultures, when people of different cultures are discriminated or ignored they react to it with anger and emotionally. In regard to the case study...
Words: 1661 - Pages: 7
...Leah Dade Unit 4- Business Communications assignment (P1 M1 D1) Business information is used to pass on important information to people inside or outside the company. Marks and Spencer’s have used business information a lot in their company within the 130 years of existents. In M&S verbal information is used, which is where two or more people communicate face to face in either a formal or in-formal manure. Verbal Communication Verbal or oral communication uses spoken words to communicate a message. When most people think of verbal communication, they think of speaking, but listening is an equally important skill for this type of communication to be successful. Verbal communication is applicable to a wide range of situations, ranging from informal office discussions to public speeches made to thousands of people. Improving M&S’s verbal communication skills can help them to foster better relationships with their co-workers and maintain a large network of contacts that anyone can call on when necessary. Consultants are one group of professionals that need to pay particular attention to this area of communication, as they need to constantly meet with new people and quickly communicate large quantities of important information. Non-Verbal Communication Non-verbal communication includes body language, gestures, facial expressions, and even posture. Non-verbal communication sets the tone of a conversation, and can seriously undermine the message contained in your words...
Words: 1348 - Pages: 6
...CO2520 Communications GRADED ASSIGNMENTS ------------------------------------------------- Graded Assignment Requirements This document includes all of the assignment requirements for the graded assignments in this course. Your instructor will provide the details about when each assignment is due. Unit 1 Assignment 1: Models of Communication Learning Objectives and Outcomes * Define “communication”. * Apply each of the four models of human communication. Course Objectives supported by this activity: * Describe how communication methods and standards have changed over time. * Evaluate examples of written, oral, and visual communications to determine if they conform to ethical and professional standards. Assignment Requirements Read pp. 11-18 in the textbook. Draw each of the models from the book including the fourth model that the textbook authors added. Under each model, define and evaluate your understanding of the communication channels and processes at work with each model in three to five sentences. Describe how each model builds on the previous model with at least one sentence. Write down and evaluate the definition of communication provided from the textbook authors with three or more sentences. Required Resources Human Communication in Society, Chapter 1, pp. 11-18 Submission Requirements This assignment is a graded, in-class assignment. You have 60 minutes to complete the assignment. At the end of the 60 minutes, turn...
Words: 5707 - Pages: 23
...Texas. Curved Skies provides solutions in the Aerospace and Defense sectors. As we grow and expand our business, there is sometimes a lack of information flow to employees. This lack of information flow can sometimes lead to confusion and lack of guidance as to what our goal is for certain projects. Problem Statement What are ways to improve communications within an organization? Organizations that expand in size and number of employees need to find ways to ensure that pertinent information is distributed in a timely manner to all employees that are affected. Lack of information flow and communications can lead to possible issues with employees and management. These issues could also lead to projects not being accomplished and dissatisfaction from the customers. Communications are important to many facets of a business, whether it is passing information along to employees, or ensuring that information is passed to the customer. Information or communications can happen in several ways (i.e. email, social media, and advertising.) I am going to research the ways to improve communications in all manners. Improving communications...
Words: 2725 - Pages: 11
...is my desire to build on my strengths while augmenting my weaknesses in pursuing a career in business and accounting. The one area I would like to improve on is in the criteria of soft skills. Within this criteria I would like to further expand on my verbal communication, business interaction, leadership, problem solving/decision making, professional demeanor and project management. By improving these specific skills I hope to become a well-rounded, career oriented professional. By taking accounting 325, I would like to polish my writing and verbal communication skills. My goal is to go to the writing center on a regular basis, develop my writing skills and expand my interpersonal communication skills with my associates and team members. I also intend to join the Beta Alpha Psi, which is the professional fraternity for financial students and professionals at California State University, Los Angeles. By doing so I would like to cement my public speaking and business assertiveness in a real world environment of like-minded financial individuals. At the end of the course, I would like to be closer to my goals by amending my weaknesses and improving my assets. By taking this class it is my intention to further my verbal communication in a very confident manner. My planned involvement with Beta Alpha Psi will give the financial interaction and leadership skills to further my accounting arsenal. By surrounding myself with the attitude of success, pursuing my...
Words: 326 - Pages: 2
...Observing Verbal and Nonverbal Behaviors Mary Garcia Capella University COM-FP3200 Winter 2016 Introduction Nonverbal cues and behaviors are a very important part of communication. These things shape the person we are as well as our style of communicating. Research has estimated that nonverbal communication accounts for up to 93 percent of communication meaning. Two important things to remember are as follows: 1. Nonverbal communication is all elements of communication other than words. 2. Scholars state that the majority of meaning comes from nonverbal behaviors (Wood & Bodey, p. 94). Nonverbal Behavior between Men and Women In observing conversations between men and women, women will nod their heads to indicate that they are listening, whereas men will usually only nod their heads showing that they agree with what was said. Men are surprised later to find that the woman actually disagreed with him because she was nodding her head. Women can interpret the lack of nodding as an indicator that he was either not listening or was disinterested in what she was stating (Lieberman, 2016, para. 6). I have personally experienced this in my relationship with my significant other. The lack of eye contact or any verbal or nonverbal response leads me to believe he isn’t listening. Sometimes this is true but other times he is listening, he just doesn’t give me the nonverbal or verbal cues that he is actively listening to me. Another noticeable difference is nonverbal communication...
Words: 1171 - Pages: 5
...Demonstrative Communication BCOM/275 April 24, 2013 Julie Sanborn Demonstrative communication is words or non-verbal words used to communicate with people. A person can communicate through words when speaking to an individual or a group. The non-verbal communication is expressions used when speaking the words. A person’s body language, eye contact, and tone can speak much to people when communicating. The sender is the person that will be conducting the communication, and the receiver will be the person who will read into the sender’s body language, tone, and eye contact to understand what the sender is trying to say. During this report, examples will be provided to provide a better understanding of demonstrative communication. Demonstrative communication is an organized way of expressing feelings or delivering a message to others. Demonstrative communication is a good method for the sender to send a message through a consistent channel to the receiver and how the receiver receives the message efficiently. It is the method of providing an understanding and expressing a person’s thinking or feelings to others. Demonstrate communication is a good way to gain the knowledge or understanding of other people’s perspective, reactions, or thoughts. Demonstrative communication is a good way to deliver a person’s thoughts and feelings through active listening, verbal, and non-verbal communication skills. Demonstrative communication is usually produced to convince the desired...
Words: 925 - Pages: 4
...CO CC: Randy Geries, Sheriff Date: 08/17/2013 Subject: Proposal to Improve Interpersonal Communications Within Law Enforcement Attached is my proposal to improve interpersonal communication within the Sheriffs’ Office. It focuses on the concepts that are used to train law enforcement agencies in the skill of interpersonal communication within the department and in public. Good communication skills are absolutely essential within law enforcement and many of the problems that law enforcement officers confront are solved through effective communication. REASON FOR PROPOSAL There are several important reasons why this research will be beneficial to the sheriffs’ office and the local law enforcement agencies we provide radio service and interact with on a daily basis. First and foremost is officer, dispatch, and jailers safety. The communication problems with in the sheriffs’ office have caused major safety issues in the past between officers, jailers, and dispatchers. Most of the issues have been caused by poor communication skills or lack of knowledge in using good communication skills. This proposal will point out the key issues that need to be addressed and the solutions to correct them. I look forward to meeting with you and Sheriff Geries in working on ways to promote better communication skills within the department. 0 IMPROVE INTERPERSONAL COMMUNICATIONS WITHIN LAW ENFORCEMENT Prepared for Sheriff Randy Geries Parmer County Sheriffs’ Office ...
Words: 1864 - Pages: 8
...Executive Summary Joint Commission Standards Compliance Prepared by: AK- Joint Commission Priority Focus Area: Communication RAFT Task 1 The Joint Commission Priority Focus area for Nightnigale included the four areas: • • • • Information Management Medication Management Infection Control Communication All these priorities focus on the national patients safety goal as the most important in patient management and treatment, and guide the hospitals toward appropriate policies and protocols to follow and to minimize any possible mistakes or patients harm. I choose the priority focus area of Communication to discuss the current compliance status of our organization concentrating on the standards, which did not meet the Joint Commission requirements, and then suggest a corrective action plan to reach the goal of full compliance with the Joint Commission Accreditation. Communication Focus Area Compliance: Current Compliance Status: Despite the written policy and emphasis on the communication between all medical staff, patients, families, some elements did not meet the Joint Commission standards including the following: 1. Reporting Critical Results within 60 minutes: Goal is 100% compliance. • • • The importance of this element in patient management makes it so critical to have a better outcome and reduce complications and bad outcomes. Our institution compliance averaged 56% to 82% depending on the month. Some of the reasons for delayed reporting was identified as follows:...
Words: 1982 - Pages: 8
...Determined deficiencies and the causes of their perceived causes of having them 3. Strategies to address deficiencies with corresponding time table 4.3. Improving Patience 4.4. Improving Communication 4.5. Improving Organization Skills 4. Conclusion 5. Reference 1. Introduction This paper seeks to prepare a personal development plan in my objective to become a leader in an organization. I will analyze the requirements of the targeted job in relation to my inventory of skills including my strengths and weaknesses in relation to the requirement of a goal in mind for which I am willing to know my deficiencies in terms of skills. I will therefore have to make an action plan on how to correct my deficiencies and to improve on my weaknesses to take advantage of my strengths in attaining a target job that I want to have and quality of a person that I want to happen as a result. 2. The Goal, Requirements, Deficiencies and the Strategies 3.1. My goal and its requirements The goal of this plan is to be able to attain the position of Staffing analyst which requires the following having strong analytical skills and ingenuity to provide logical solutions to nonstandard issues, having a strong mathematical aptitude as well as well developed communication skills (written and verbal), being computer literate (including working knowledge of Excel and Word) and possessing the values of resourcefulness, organizational skills and ability to...
Words: 2455 - Pages: 10
...Verbal communication in the health care is vital. When dealing with health care there needs to be communication between doctor and patient. Most important there needs to be communication between doctor and other medical personal. According to (Nemeth, 2008) “ healthcare teams can also be fluid, shifting, can overlap, and include strangers as well as colleagues. Communication encompasses verbal exchange, but also includes other means to transfer information that include physical artifacts, electronic systems, as well as phones, pagers, and personal digital assistants”. When verbal communication is not done in the correct way in the medical field, there is never misunderstood. Yes, there are going to be times that verbal communication can be misunderstood and mislead, but when you have the proper communication between staff and patients. It is going to be able to open up more roots of communication. Most important a patient needs to be clear and speak clearly when speaking with a doctor, this will help them get the proper care and make sure they get the services they need. A doctor needs to stay firm with the patient and make sure the patient understand what he or she is talking about with treatment, questions the patient may have. This will ensure the patient leaves the appointment with a great outcome. In closing to this paper there needs to be open communication between all parties involved and also get the communication across to patient in a professional manner and also...
Words: 289 - Pages: 2
...Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name: xyz Section 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). • All informations about employer ( the employers name or the organisation name with address ) • Contract Start Date of Employment • Employee’s Job Title with a full description • Hours of work 2a) List three key points of legislation that affect employers in a business environment. • Data protection • Health & Safety • Pay and pension 2b) List three key points of legislation that affect employees in a business environment. •...
Words: 4212 - Pages: 17
...Group and Organizational Communication Introduction Communication is a silent infiltrator, having broad influence over our social environment. It provides us with a mode for conveying messages without the use of verbal language. It regulates relationships by affecting the likelihood of introduction and continued interaction. We are able to infer emotion through communication and influence other's perception of our competence, power and vulnerability[1]. It also plays a role in the perception of the actual message we are trying to convey. It affects our lives in a myriad of ways from childhood throughout adulthood, and as long as we intend to communicate with others. Communication is the process of creating and sharing information with one another. Rapid changes in technology, transportation and immigration are making the world into a small-intersected community, where understanding how different cultures communicate is extremely important. In order to achieve effective intercultural communication we have to understand how different cultures communicate[2]. Communication styles differ by how power is distributed within an organization. There are essentially two types: hierarchical, and democratic. In a hierarchical structure the most power is held by the highest ranking individual, where as in a democratic structure[3]. Processes, functions, and components of organizational communication Everyone's different. We all have different parents, different upbringings...
Words: 1793 - Pages: 8
...teams are performing their task and achieving their goals to make the company successful. To have a successful team, Supervisors will need to demonstrate some best practices in certain areas to manage the team, these areas are: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations This Best Practice Manual for Supervisor will take each of these six areas and will demonstrate two best practices for each area. If a supervisor will learn from these best practices then they will become an effective supervisor for their teams and their teams will become effective and efficient. Demonstrating Communication Skills Demonstrating communication skills is a must for every supervisor. If a supervisor has poor communication skills they will not be able to communicate effectively to their teams. The two best practices for demonstrating communication skills are learning to listen, and keep written and verbal communications clear. The first best practice to communicate effectively with their team is to learn how to listen to their team. To receive good communication then teams need to learn to exchange their thoughts and ideas and then discuss the outcomes of those ideas. In order for a supervisor to assist the team members properly then they need to listen to their ideas and concerns so they will be able to...
Words: 2369 - Pages: 10
...Demonstrative Communication BCOM/275 22 May 2012 Demonstrative Communication When the question, “What do you think of when you hear the word communication?” is asked, usually the first or second response is “speaking.” Of course that is an important component, but the area of nonverbal communication, research indicates, is more “telling” of our thoughts than the verbal words we speak (Clark, 2004). Communication is often expressed either verbally, nonverbally, written, or visually. The focus of this paper is to discuss and examine communication that does not involve verbal stimuli. This type of communication is commonly referred to as Demonstrative Communication. Demonstrative Communication involves the use of nonverbal cues. Examples of nonverbal cues include facial expression, postures, eye gaze, gestures, facial expressions, and body language. Nonverbal communication is a very crucial but often neglected area of communication. In comparison, verbal communication make up seven percent of a message, and the remainder is composed of 38% percent tone and 55% nonverbal cues (Lee, 2011). Verbal communication involves using speech to exchange information with others. Verbal communication is more than just talking; it also includes written and mediated communication. A response of “yes” is considered an example of verbal communication, as long as it involves at least one sender and one receiver using spoken words, it can be considered an example of verbal communication (Evans...
Words: 1017 - Pages: 5
