Premium Essay

Improving the Quality of Your Conversation

In: Business and Management

Submitted By bibiwhy
Words 347
Pages 2
Bilel Ben Yedder

Improving the quality of your conversations and sales presentations

Selling is not about selling products or services but it is about to fulfil the need of the buyer or consumer. First of, you must have a high quality of conversation and speaking. In addition, listening to the need is highly recommended. You have to improve your skills in investing in regular self-programs such as reading books, assisting in conferences, and audio programs…
The more you listen to the buyer’s need the more you learn about it and your answer will be direct. People who listen more listen more. The more you learn the more effectively you can position your solution or offering.
Using pitches in every conversation keep the listener engaged. Trying to develop your pitch by practicing humming. Keep smiling in conversations to be confident.
Try to find a constant voice tone to be listenable and in the same time not disturbing. Practicing your discussion is better to improve your speech quality and avoid stuttering. Make short sentences in order not to become breathless. Practicing breath control will help you to make it.
You have to know your objectives before going inside the business and do your job. Go into each sales conversation with a plan. Do your homework and know what you want to get out of the conversation. Develop a plan that leads to an action or decision every time and this will help you in every future conversation you will have.
There’s a great strategy in communication that is effective and will improve your communication skills. This process is called: “Listen, Pause, Clarify, Validate”. It will skyrocket your communication quality and get you closer to your goals. (
Listening to prospects builds trust. Also, it builds self-esteem. When you listen attentively to another…...

Similar Documents

Premium Essay

Technology in Education the facets of quality. At the rate that technology is spreading, teachers and professors will soon be replaced with computers and online learning tools. While there may be advantages to such an approach, the disadvantages far outweigh them. I am going to discuss the potential negatives of implementing such large amounts of technology in the educational classrooms of today. An obvious place to start would be on technology itself. Has technology actually positively affected people today, or has the overwhelming amount of information available at a fingertip caused us to rely on it so heavily that we have lost our desire to learn? One problem with technology is that intrigues our minds so well that we don’t want to do anything else. For instance, if a child is playing the newest video game and his mother asks him to stop for a second and take the trash out, he will instantly become furious (Martin). It is not reasonable that such an easy and simple task would create such a feeling of exasperation, so we can only point a finger at the new factor, which is technology. Patience seems to be a lost virtue among young people today, mainly because they are used to receiving what they want instantly. Whenever you click on a web page and it takes more than a couple seconds to load, people become livid that it isn’t showing up instantly. No matter how incredible it is that this computer is sending a signal to a satellite in space, and then sending the signal back to your computer......

Words: 1177 - Pages: 5

Premium Essay

How to Improve Communication Skills?

...fluent in English is important, considering it is the universal language of business communication. For those looking to improve their skills, here are a few tips. 1: Listen 2: Read 3: Improve Your vocabulary 4: Prepare for small talk 5: Make mistakes 1: Listen Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. We listen to obtain information. We listen to understand. We listen for enjoyment. We listen to learn. Given all this listening we do, you would think we'd be good at it! In fact most of us are not. Depending on the study being quoted, we remember between 25% and 50% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. This is dismal! Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are captured in your 25-50%, but what if they're not? Clearly, listening is a skill that we can all benefit from improving. By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate. What's more, you'll avoid conflict and misunderstandings. All of these are necessary for workplace success! The way to become a better......

Words: 1284 - Pages: 6

Premium Essay


...Tammy Evans Colquitt August 1, 2014 Having effective communication skills is imperious for your success. Positive communication will certainly increase the opportunities you find in your career and business. Having good communication skills will enable you to get ahead in certain areas where others who are less assertive may not succeed. It is many reasons to keep your eyes on while practicing the fine art of communication, but let talking about just three (3) reasons why we perceived the communication to be effective and their impact to the business are: body language, communication regularity and practicing effective communication skills. Firstly, do not shy away from the person with whom you are speaking. Be sure to maintain a relaxed, but not slouching posture, regardless whether you are the one speaking or listening. Other things that ensure your body is communicating your attentiveness to the conversation can include: * Making eye contact. * Nodding occasionally to acknowledge a strong point in the conversation. * Standing with hands clasped in front of you, never crossing your arms. * Not displaying nervous ticks such as wringing hands, picking at your nails, or anything that the person communicating with you will view as a distraction from their conversation. Secondly, perhaps your weakness is in the quality or quantity with which you communicate to your employees. Communication seems to have dwindled to superficial small talk. Great......

Words: 595 - Pages: 3

Free Essay

The Future of Video Calling Is Now

...I can still perfectly recall George Jetson been yelled by his boss Cosmo G. Spacely using video calling at the cartoon “The Jetson’s.” Ever since I watched this cartoon I was being enchanted by the idea of face-to-face conversations that challenge the barrier of been in different places. Other cartoons such as Dexter’s Laboratory or Superfriends reinforced the same idea -- In the future the traditional concept of phone conversation would not be confined to mere audio, but to vivid interactions with our counterpart. The future is already with us, and it has made cartoons’ technologies a reality. “being yelled at by his boss, Cosmo…” “on the cartoon, …” Watch verb tenses “Ever since…I have been enchanted” (present perfect) “of being in different” (a gerund often follows a preposition) “the cartoons’” Good transition, but break to another paragraph. Although the introduction of webcam in mobile devices does not solve every communication problem, mobile video calling has revolutionized the way we communicate in this new technology era. It is a fact that we do not “need” to communicate with video; however, it does sometimes add another useful and pleasant dimension by providing a much richer experience than a phone conversation. A video calling allows the users to perceive instant face expressions that can be understood as emotions. This is a great help at the time to adopt our voice tone and way of speaking since now we know how is our counterpart reacting. In doing so...

Words: 906 - Pages: 4

Free Essay


...WHAT’S ON YOUR MIND? MAXIMS IN TEXT MESSAGE CONVERSATIONS An Undergraduate Thesis Proposal Presented to the Faculty of St. Mary’s College of Bansalan, Inc., Bansalan, Davao del Sur In Partial Fulfillment Of the Requirements for the Degree of Bachelor in Secondary Education Major in English Merry Grace O. Bajo Maristelle R. Agcaoili Kimberly Villarin Ernyl Ver Egod CHAPTER 1 THE PROBLEM AND ITS SETTING Introduction Grice's theory of conversational implicatures is considered as one of the basic and most interesting theories in the history of pragmatics (Levinson, 1983). It sets forward the mechanism that language users should follow in order to understand each other in so many instances when meanings and intentions are not explicitly conveyed (Terkourafi, 2007). Grice’s theory of Conversational Implicatures revolves around the maxims of quantity, quality, relation and manner and how they are violated or flouted. Paul Grice came up with these not as a set of prescriptive rules that people should follow in conversation, but as a means of describing and analyzing the way people convey meanings in real life interactions. The maxim of quantity refers to how much information is necessary in a particular conversation. In observance of this maxim according to Grice, “one should make his or her contribution as informative as required” and “one should not make his or her contribution more informative than is required” in a conversation. The maxim of quality on the other hand,......

Words: 1888 - Pages: 8

Premium Essay

Six, Sigma, Lean

...with the Quality Model for achieving success in business. The term Kaizen has many different uses ranging from referring to a principle of personal conduct to a company wide strategy for achieving business success (Imai, 1986). In the United States, one of its most common uses is as the name of a lean enterprise tool for improving work processes. In this use, it refers to a systematic and specialized application of problem solving to uncover and extract waste from a work process. Kaizen as a company wide strategy for achieving business success is derived from the writings of W. Edwards Deming although the completeness of that connection seems to be unrecognized. It abstracts from Deming’s work the ideas that improvements must benefit customers; that they must occur every day, everywhere, and be implemented by everyone; that management must lead the implementation and that managers must be models and agents of its adoption; and that management and non-management employees must operate cooperatively. (Vitalo, R. 2013) The term “Kaizen” has two uses. One use refers to the principle of continuous improvement and describes a fundamental element in the Quality Model and in Lean thinking. The second use refers to methods that either suggest (e.g., Teian Kaizen) or generate and implement improvement ideas. Of the methods that both generate and make improvements, some methods are done by an individual, but most are done by teams; some are done day-to-day (e.g., Quality......

Words: 641 - Pages: 3

Free Essay

Best Practices Manual for Supervisors

...versus outstanding work production as well as to set the expectations of the organization and enforce that these expectations are met be all employees. This best practice manual will illustrate best practice measures primarily in six areas: 1. Demonstrating Communication Skills 2. Determining Effective Orientation and Training Methods 3. Improving Productivity for Teams 4. Conducting Performance Appraisals 5. Resolving Conflict 6. Improving Employee Relations Communication Skills When you mention communication, you are identifying a skill. With this said, it is an absolute that you understand first and foremost that not everyone possesses this skill and that some employees will have to learn to communicate effectively. This is a crucial asset in the best practice initiatives that can pose some potential hurdles to overcome. The main focus for each department of a business is to be productive and succeed within the business. Poor communication can cripple the output of a department team and strain the overall success of that team, producing negative results and a negative atmosphere for the workers on that team. Why is improving communication important? Coworkers need to know where they stand so that they can constantly improve on a daily basis and not become stagnant in their job routines. When the worker knows what is expected of them and know where they fit into the overall scheme of the business, they will have a much better work experience and will tend......

Words: 2568 - Pages: 11

Premium Essay

A Diamond Personality

...Running head: DIAMOND PERSONALITY Diamond Personality 11/09/11 Belinda There are a few principles for positive interpersonal communication that I see as very important. There is a sense of the richness of communication on a face to face level, is much more effective and personal. You experience the conversation on a higher level. You are physically seeing the facial expressions, body language, and movements of the person in which you are sharing this conversation with. In my culture, we kiss and hug each other at each visit. This means a lot in my culture, it makes your conversation much more meaningful. In relationships you allow yourself to advance to a much more intimate and personal level when you spend time together, in person. I believe that at work we create a option to work closer as a team by meeting in person, rather than through email or video conferencing. When we talk about interpersonal communication, there is a certain process that is followed. According to ( “The basic process of communication begins when a fact is observed or an idea formulated by one person. That person (the sender) decides to translate the observation into a message, and then transmits the message through some communication medium to another person (the receiver). The receiver then must interpret the message and provide feedback to the sender indicating that the message has been understood and appropriate action taken.” So, in more simple terms, the......

Words: 843 - Pages: 4

Premium Essay

Operations Management

...Welcome to the new Here’s what’s new. Here’s an FAQ. BRANDING How Starbucks’ Growth Destroyed Brand Value by John Quelch JULY 2, 2008 WHAT TO READ NEXT 10 Charts from 2013 That Changed the Way We Think Make Your Emotions Work for You in Negotiations The Real Problem with Pensions Starbucks announcement that it will close 600 stores in the US is a long-overdue admission that there are limits to growth. In February 2007, a leaked internal memo written by founder Howard Schultz showed that he recognized the problem that his own growth strategy had created: “Stores no longer have the soul of the past and reflect a chain of stores vs. the warm feeling of a neighborhood store.” Starbucks tried to add value through innovation, offering wi-fi service, creating and selling its own music. More recently, Starbucks attempted to put the focus back on coffee, revitalizing the quality of its standard beverages. But none of these moves addressed the fundamental problem: Starbucks is a mass brand attempting to command a premium price for an experience that is no longer special. Either you have to cut price (and that implies a commensurate cut in the cost structure) or you have to cut distribution to restore the exclusivity of the brand. Expect the 600 store closings to be the first of a series of downsizing announcements. Sometimes, in the world of marketing, less is more. Schultz sought, admirably, to bring good coffee and the Italian coffee house experience to the......

Words: 881 - Pages: 4

Premium Essay

Dealing with Customer Complaints

...see rep's efforts in resolving your issue and at the end having a simple question unanswered or no solution provided. In addition to this, when customers always hear only your voice menu, see offline live chat button and wait about a week for an email reply, they will definitely start complaining. And when customers do not complain to the staff they will turn to social media because they want to be heard. 3. Transferring from one agent to another Poor staff training leads to calls or chats being transferred from one agent to another. And there is nothing more irritating than telling your story again and again. As you can see a human side of your business can sometimes generate more complaints than your operational side. 4. Rude Staff Do you check conversations and chat records of your staff with your customers? It'd be a good strategy to keep an eye on this as sometimes rude attitude, inability to listen and interrupting customers may become one of the main reasons for your customers to complain publicly and tell the world about your customer service quality. There are also people who treat customers as if they interfere into their daily routine. Do you have such reps in your company? Keep them away from your customers! 5. No Omni-channel Customer Service Giving your customers an easy way to get in touch with you is one of the first requirements of good customer service. If your customers do not see convenient ways of getting in touch with your team regarding their......

Words: 2452 - Pages: 10

Premium Essay

Business and Administration Unit1

...Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 15 pages and is made up of 7 Sections. Name: Fay Brotherston Section 1: Rights and responsibilities at work This section will help you to evidence Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer Learning objective | Place in Assessment | 1.1 Identify the main points of contracts of employment | Question 1 Page 1 | 1.2 Identify the main points of legislation affecting employers and employees | Question 2 Page 2 | 1.3 Identify where to find information on employment rights and responsibilities both internally and externally | Question 3 Page 3 | 1.4 Describe how representative bodies can support the employee | Question 4 Page 3 | 1.5 Identify employer and employee responsibilities for equality and diversity in a......

Words: 3498 - Pages: 14

Free Essay

James Caruso Communications Problem

...James Caruso Communication Strong and effective communication is essential to every organization, because it is how goals, directions and ideas are conveyed to others, so no matter how brilliant your idea may be, it is worthless unless you can share it with others. Communication is a two way process and each person or group plays a role in how the communication is being presented and how is being perceived or understood by another (Stennes, article n.d.). It is what keeps people engaged, focus and committed and it is also the reason why so many leaders are accused of being poor communicators, due to the lack of acknowledgment, reinforcement and condescending or diminishing approach to their employees. And in some instances the rule of thumb by many organizations is to focus more on what anyone is doing wrong often bring the morale down among working groups. One example that clearly reflects poor or lack of effective communication skills, is the case of James W. Caruso, owner of the MediaFirst PR-Atlanta, public relations firm. Mr. Caruso admits that he is not as reinforcing as he should be, but only because he is judging his employees by his own personal motivators. Employees performance depends highly on how recognition and rewards because is how they perceived how well they are doing their job and lack of recognition and reinforcement will only decrease effort and satisfaction on behalf of an employee because there is no value in...

Words: 863 - Pages: 4

Premium Essay

Communication Competence Analysis

...direction on a project, or texting your significant other to let them know you are going to be late coming home from the office. Communication is all of those things and more. It is verbal and non-verbal and can be done in person, via a telephone, through email or text message. After reviewing the communication competence summary, it was clear that there were some items on the list that I was better at while there were others that I could use improvement with. The following two items from the checklist were areas that I feel more comfortable with my ability to perform. The first competency on the list that I perform strongly is looking for meaning not only in words but also in nonverbal behaviors. I’ve spent the last 20 years in customer facing positions with the last 7 of those years being in sales. Being in sales has taught me that people communicate with far more than words. They communicate through things like tone, the way they sit, their hand movements and even through their eyes. Learning to pay attention to those subtle cues has been a huge asset. I’m able to gauge a customer’s interest, get a feel for what’s working and not working for them, and figure out ways to tweak the conversation to move the sale forward. For example, if I’m explaining the benefits of acquiring a home equity line of credit to a customer, and the customer begins to cross their arms and lean farther back in their seat, I know that I’m losing the conversation. They are closing......

Words: 1715 - Pages: 7

Premium Essay

Health and Social Care

...chairs everywhere and the TV is always on loudly in the corner of the room. Care assistants are always ringing in sick due to the poor working conditions and as a result, personalised care is often poor. Relatives were not made to feel welcome when they visited. Liz has decided to complain to the manager about the working conditions and neglect of service users. The manager has called a meeting to discuss how staff should be improving care and communication in the setting. Produce a report that looks at the barriers in the setting and how improvements can be made. Task 1 Describe the barriers to communication in the nursing home and the effects on service users. (Consider the environmental, physical, language barriers and social isolation encountered in the setting) Provide an explanation of how each of these barriers can be overcome and the benefits of doing so for the nursing home residents 2B.P3 2B.P4 Task 2 Challenging Behaviour and Learning Disabilities: Improving services You will be shown a short video that looks at how services can be improved for people with behaviours that challenge. Produce a report to explain how measures are implemented to overcome the barriers to communication. Further evaluate the effectiveness of the measures taken. ...

Words: 2629 - Pages: 11

Premium Essay

P1, Unit 1

...communication ‘’Communication in small groups is interpersonal communication within groups of between 3 and 20 individuals.’’ An example of this in a health and social care setting would be having staff meeting as there would be a lot of staff it would count as a group. In a health and social care setting group communications can be very effective as it is a way for everyone’s opinion to be heard. Group communications in health and social care settings can be very effective as it can help in improving people’s self-esteem. An example of this would be in a care home there is a promotion of group activities, this is to ensure that the residents are working together with someone like themselves. Group communication can also be very effective as is a way of sharing responsibility and helping out others. For an example when working it is quicker to do the job with the help of others then by yourself. On the other hand there are some flaws to group communications, this is because in most group conversations there might be someone in charge, and this makes it hard for the others to really communicate what’s on their mind. They might feel as they are empowered. Also if people are not interested in the group topic they may not pay attention as to what is being said. An example of this would be that in most cases new students at school are may feel shy to communicate with the other students as they may be intimidated by them or scared to interact with order students during things......

Words: 1356 - Pages: 6