Free Essay

In a Business Environment, Why Should People Be Moral as Individuals?

In: Philosophy and Psychology

Submitted By crystalj7806
Words 141030
Pages 565
Arkansas Error Details | Steps to Resolve | Response Error Code: 101Primary Error Text: DOB Is MissingDescription: Date of Birth is missing in the Request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears in the Request, have the Agent rerun the Transaction. If the Date of Birth does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the Date of Birth appears on file. If the Date of Birth appears on file, have the Agent rerun the transaction by using the Customer ID #. If the Date of Birth does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 102Primary Error Text: ID Type MissingDescription: Request is missing the ID Type (DL, SSN, CID, or ATL ID) | 1. Look up the Transaction in ASSIST.A. Verify that the ID # appears in ASSIST on the Request page of the Transaction. If the ID # appears in the Request, have the Agent rerun the Transaction. If the ID # does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the ID # appears on file. If the ID # appears on file, have the Agent rerun using the Customer ID #. If the ID # does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 103Primary Error Text: Multiple IDs PresentDescription: Multiple ID Types present in the Request | 1. Look up the Transaction in ASSIST.A. Verify how many types of ID #s were entered at the start of the Transaction. If only one ID # was entered, have the Agent rerun the Transaction.a. If the issue continues, contact a Lead or Supervisor. If more than one ID # was entered, have the Agent rerun the Transaction making sure they are only entering one form of ID #. | Response Error Code: 104Primary Error Text: Multiple DOBs PresentDescription: Multiple date of births present in the Request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears once in the Request, have the Agent rerun the Transaction. If the Date of Birth appears more than once in the Request,have the Agent rerun the Transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. If the ID # used locates two customer files with different Dates of Birth, contact a Lead or Supervisor.B. If the ID # used locates only one Customer record, have the Agent rerun the Transaction using the Customer ID #. | Response Error Code: 105Primary Error Text: Customer ID Not On FileDescription: Customer ID number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 106Primary Error Text: DL Number And State NOFDescription: DL number and state combination cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 107Primary Error Text: Alt ID Number/Type NOFDescription: Alternate ID number and type combination cannot be found in the Cust table | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 108Primary Error Text: SSN Not On FileDescription: Social Security Number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 109Primary Error Text: DOB Does Not MatchDescription: DOB does not match the ID # / STATE provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the ID # and State bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 110Primary Error Text: DOB Does Not MatchDescription: DOB does not match the SSN provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 111Primary Error Text: Customer Status InactiveDescription: The Customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 112Primary Error Text: Customer Status DeceasedDescription: The Customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 113Primary Error Text: Customer Status InactiveDescription: The Customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 114Primary Error Text: Customer Status DeceasedDescription: The Customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 115Primary Error Text: Cannot Resolve ID TypeDescription: The identification used cannot link to a specific Customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file. If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#. If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 116Primary Error Text: DOB Does Not MatchDescription: The Date of Birth entered does not match the Customer ID used | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID # is different, give the Agent the correct Customer ID, and have them rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the Customer ID # brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 120Primary Error Text: Invalid Hunter Ed State And NumberDescription: The Hunter Education number and state provided cannot be located in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Hunter Education #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Hunter Education # entered during the transaction.A. If the Hunter Education # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Hunter Education # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 121Primary Error Text: Invalid $1,000 Lsp NumberDescription: The $1,000 LSP number provided cannot be located in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the LSP # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the LSP #entered during the transaction.A. If the LSP # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the LSP# is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 122Primary Error Text: Invalid Entity IDDescription: The Entity ID provided cannot be located in the Entity table | | Response Error Code: 123Primary Error Text: Invalid Business Tax IDDescription: The Business Tax ID provided cannot be located in the Entity table | | Response Error Code: 124Primary Error Text: No Matching Data On FileDescription: The information entered does not match a Customer record on file | | Response Error Code: 125Primary Error Text: Id2 Number/State NofDescription: The ID number and state provided are not on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 126Primary Error Text: Id3 Number/State NofDescription: The ID number and state provided are not on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 127Primary Error Text: Id2 Number/State MismatchDescription: The ID number does not match the State on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the State listed for the ID # used. If the State for the ID # is correct, have the Agent rerun the Transaction using the Customer ID #. If the State for the ID # is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the State for the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 128Primary Error Text: Id3 Number/State MismatchDescription: The ID number does not match the State on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the State listed for the ID # used. If the State for the ID # is correct, have the Agent rerun the Transaction using the Customer ID #. If the State for the ID # is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the State for the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 129Primary Error Text: Entity ID InactiveDescription: The entity ID provided is inactive in the entity table | | Error Details | Steps to Resolve | Response Error Code: 201Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 202Primary Error Text: Invalid DL NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 203Primary Error Text: Invalid DL StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Look up the Transaction in ASSIST.A. Verify the DL State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the DL State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 204Primary Error Text: Invalid Alt ID NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Alternate ID # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 205Primary Error Text: Invalid Alt ID TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Look up the Transaction in ASSIST.A. Verify the Alt ID Type entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· The Alternate ID Type should appear as a Number.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 206Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 207Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 208Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the First Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the First Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 209Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Middle Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Middle Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 210Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Last Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Last Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 211Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the Transaction in ASSIST.A. Verify the Suffix entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-) or spaces.· If the Customer is a female and recently married, her new married name may appear in the Suffix field.a. Contact a Lead or Supervisor.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 212Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 213Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 214Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Look up the Transaction in ASSIST.A. Verify the City entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the City was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 215Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the Transaction in ASSIST.A. Verify the State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 216Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the Transaction in ASSIST.A. Verify the Country entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Country was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 217Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the Transaction in ASSIST.A. Verify the Zip/Postal entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Zip/Postal was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 218Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Height entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Height was entered in the correct format with no periods (.), dashes (-) or spaces. (Ex. 5 ft 02 in)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 219Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Weight entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Weight was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 220Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Look up the Transaction in ASSIST.2. The Hair Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Number.3. Make sure the Hair Color is entered correctly. | Response Error Code: 221Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Look up the Transaction in ASSIST.A. The Eye Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as aNumber.2. Make sure the Eye Color is entered correctly, and appears as a number in the Transaction Request.A. If the Eye Color appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 222Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Look up the Transaction in ASSIST.A. The Gender is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Letter (M , F , or possibly U).2. Make sure the Gender is entered correctly, and appears as a number in the Transaction Request.A. If the Gender appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 223Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Phone Number entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 224Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Look up the Transaction in ASSIST.A. E-Mail Addresses usually appear in the format of someone@something.com. In general, the only symbols that may be used are dashes ( - ), underscores ( _ ), and periods ( . ).2. Make sure the E-Mail Address is entered correctly, and appears to be in the correct format in the Transaction Request.A. If the E-Mail Address seems to be in the wrong format, have the Agent rerun the Transaction.· Have them verify the E-Mail Address before entering the information into the Terminal, or have them bypass the E-MailAddress if the Terminal will allow. | Response Error Code: 225Primary Error Text: Dup ID, Type, And StateDescription: ID number, type, and state/country provided already exists | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 226Primary Error Text: Cannot Resolve ID TypeDescription: The identification used cannot link to a specific Customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 227Primary Error Text: Invalid Hunter Education StateDescription: Invalid data in the HUNTER EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Hunter Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Hunter Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 228Primary Error Text: Invalid $1,000 Lsp NumberDescription: Invalid data in the $1,000 LSP NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the $1,000 Lsp # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The $1,000 Lsp # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the $1,000 Lsp # entered during the transaction.A. If the $1,000 Lsp # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the $1,000 Lsp # is different, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 229Primary Error Text: Invalid Commercial IDDescription: Invalid data in the COMMERCIAL ID field | 1. Look up the Transaction in ASSIST.A. Verify the Commercial ID and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Commercial ID should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using theCommercial ID entered during the transaction.A. If the Commercial ID used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Commercial ID is different, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 230Primary Error Text: Invalid Tax IDDescription: Invalid data in the TAX ID Field | 1. Look up the Transaction in ASSIST.A. Verify the Tax ID and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Tax ID should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the Tax IDentered during the transaction.A. If the Tax ID used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Tax ID is different, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 232Primary Error Text: Invalid Business NameDescription: Invalid date in the BUSINESS NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Business Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Business Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 233Primary Error Text: Invalid Hunter Ed NumberDescription: Invalid data in the HUNTER EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Hunter Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Hunter Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Hunter Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. |

Error Details | Steps to Resolve | Response Error Code: 301Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST. The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 302Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST. The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 303Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 304Primary Error Text: Invalid Cert DetailDescription: Invalid data in the Certification Details field | | Error Details | Steps to Resolve | Response Error Code: 500Primary Error Text: Payment FailedDescription: Payment was not authorized | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 501Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 502Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 503Primary Error Text: Invalid DL NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 504Primary Error Text: Invalid DL StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Look up the Transaction in ASSIST.A. Verify the DL State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the DL State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 505Primary Error Text: Invalid Alt ID NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Alternate ID # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.· If the issue continues, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 506Primary Error Text: Invalid Alt ID TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Look up the Transaction in ASSIST.A. Verify the Alt ID Type entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· The Alternate ID Type should appear as a Number.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 507Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)C. If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.D. If absolutely unable to locate the Customer file with any form of ID,have the Agent rerun the Transaction as a New Customer. | Response Error Code: 508Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the First Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the First Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 509Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Middle Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Middle Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 510Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Last Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Last Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 511Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the Transaction in ASSIST.A. Verify the Suffix entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-) or spaces.· If the Customer is a female and recently married, her new married name may appear in the Suffix field.a. Contact a Lead or Supervisor.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 512Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 513Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 514Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Look up the Transaction in ASSIST.A. Verify the City entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the City was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 515Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the Transaction in ASSIST.A. Verify the State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 516Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the Transaction in ASSIST.A. Verify the Country entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Country was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 517Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the Transaction in ASSIST.A. Verify the Zip/Postal entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Zip/Postal was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 518Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Height entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Height was entered in the correct format with no periods (.), dashes (-) or spaces. (Ex. 5 ft 02 in)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 519Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Weight entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Weight was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 520Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Look up the Transaction in ASSIST.2. The Hair Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Number.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 521Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Look up the Transaction in ASSIST.A. The Eye Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as aNumber.2. Make sure the Eye Color is entered correctly, and appears as a number in the Transaction Request.A. If the Eye Color appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 522Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Look up the Transaction in ASSIST.A. The Gender is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Letter (M , F , or possibly U).2. Make sure the Gender is entered correctly, and appears as a number in the Transaction Request.A. If the Gender appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 523Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Phone Number entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 524Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Look up the Transaction in ASSIST.A. E-Mail Addresses usually appear in the format of someone@something.com. In general, the only symbols that may be used are dashes ( - ), underscores ( _ ), and periods ( . ).2. Make sure the E-Mail Address is entered correctly, and appears to be in the correct format in the Transaction Request.A. If the E-Mail Address seems to be in the wrong format, have the Agent rerun the Transaction.· Have them verify the E-Mail Address before entering the information into the Terminal, or have them bypass the E-MailAddress if the Terminal will allow. | Response Error Code: 525Primary Error Text: Invalid Firearm Ed NumDescription: Invalid data in the FIREARM EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Firearm Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Firearm Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Firearm Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 526Primary Error Text: Invalid Firearm Ed StateDescription: Invalid data in the FIREARM EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Firearm Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Firearm Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 527Primary Error Text: Invalid Shotgun Ed NumDescription: Invalid data in the SHOTGUN EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Shotgun Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Shotgun Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Firearm Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 528Primary Error Text: Invalid Shotgun Ed StateDescription: Invalid data in the SHOTGUN EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Shotgun Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Shotgun Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 529Primary Error Text: Invalid Bow Ed NumDescription: Invalid data in the BOW EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Bow Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Bow Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Bow Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 530Primary Error Text: Invalid Bow Ed StateDescription: Invalid data in the BOW EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Bow Education State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Bow Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 531Primary Error Text: Invalid Trapper Ed NumDescription: Invalid data in the TRAPPER EDUCATION NUMBER | 1. Look up the Transaction in ASSIST.A. Verify the Trapper Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Trapper Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Trapper Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 532Primary Error Text: Invalid Trapper Ed StateDescription: Invalid data in the TRAPPER EDUCATION STATE | 1. Look up the Transaction in ASSIST.A. Verify the Trapper Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Trapper Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 533Primary Error Text: Invalid Priv CodeDescription: Invalid data in the PRIVILEGE CODE field | 1. Verify the privilege code entered was the one the Agent was trying to use.2. Have the Agent re-run the transaction using the proper privilege code.3. If these do not work, please get with a Lead/Supervisor. | Response Error Code: 534Primary Error Text: Invalid License YearDescription: Invalid data in the LICENSE YEAR field | 1. Verify the license year entered was the one the Agent was trying to sell for.2. Have the Agent re-run the transaction using the proper license year.3. If these do not work, please get with a Lead/Supervisor. | Response Error Code: 535Primary Error Text: Invalid Start DateDescription: Invalid data in the START DATE field | 1. Verify the start date entered was the one the Agent was trying to use.2. Have the Agent re-run the transaction using the proper start date.3. If these do not work, please get with a Lead/Supervisor. | Response Error Code: 536Primary Error Text: Invalid Prev Yr Lic NumDescription: Invalid data in the PREVIOUS YEAR LICENSE # & STATE field | 1. Verify the previous year license number and state with the Agent.2. Have the Agent re-run the transaction using the proper year and state.3. Please get with a Lead/Supervisor if this does not work. | Response Error Code: 537Primary Error Text: Invalid Cur F Lic NumDescription: Invalid data in the CURRENT FIREARM LICENSE # field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Current Firearm License # with the Agent.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 538Primary Error Text: Invalid Cur A Lic NumDescription: Invalid data in the CURRENT ARCHERY LICENSE # field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Current Archery License # with the Agent.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 539Primary Error Text: Invalid Cur T Lic NumDescription: Invalid data in the CURRENT TRAPPER LICENSE # field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Current Trapper License # with the Agent.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 540Primary Error Text: Invalid Ss Permit ReqDescription: Invalid data in the SPECIAL SITE PERMIT REQUEST field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Special Site Permit Request information with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 541Primary Error Text: Invalid Weapon TypeDescription: Invalid data in the WEAPON TYPE field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the weapon type information with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 542Primary Error Text: Invalid Season TypeDescription: Invalid data in the SEASON TYPE field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Season type information with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 543Primary Error Text: Invalid Draw NumberDescription: Invalid data in the DRAW NUMBER | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Draw Number with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 544Primary Error Text: Invalid Unit NumberDescription: Invalid data in the UNIT NUMBER field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Unit Number with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 545Primary Error Text: Invalid Period NumberDescription: Invalid data in the PERIOD NUMBER field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the Period Number with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 546Primary Error Text: Invalid Hip DataDescription: Invalid data in the HIP INFORMATION field | 1. Pull up the Agent’s transaction in ASSIST.2. Verify the HIP information with the Agent with what was entered in ASSIST.3. Have the Agent re-run the transaction using the proper information.4. Please get with a Lead/Supervisor if none above fix the issue. | Response Error Code: 550Primary Error Text: Invalid Priv Yr ComboDescription: Priv code and License Year does not exist in Priv def table | | Response Error Code: 551Primary Error Text: Invalid Sell DatesDescription: Timestamp falls outside of Sell From/Sell To dates | | Response Error Code: 552Primary Error Text: Invalid Loc ClassDescription: Agent cannot sell privilege, Loc class and Loc ID do not match | | Response Error Code: 553Primary Error Text: Improper ResidencyDescription: Customer residency does not match residency indicator for specified privilege | 1. Pull the Agent’s transaction in ASSIST.2. Verify the residency indicator with the Agent, with what was entered in ASSIST.3. If incorrect residency was entered, have the Agent re-run the transaction with the correct residency.4. If the correct residency was entered, pull up the Customer’s information in the Customer Console, correct if necessary, and have the Agent re-run the transaction. | Response Error Code: 554Primary Error Text: Age RangeDescription: Customer age falls outside of the age range for specified privilege | 1. Pull up the transaction in ASSIST.2. Verify with the Agent that the correct date of birth was entered.3. Have the Agent re-run the transaction.4. If still receiving error, please see a Lead/Supervisor. | Response Error Code: 555Primary Error Text: Dup Priv On FileDescription: License already on file | 1. Verify in the Customer Console if the Customer already ahs the license on file.2. If the Customer already has the license on file, advise the Agent of the privileges on file.3. If the Customer does not have the license on file, please see a Lead/Supervisor. | Response Error Code: 556Primary Error Text: ExclusionDescription: Privilege already on file excludes Customer from purchase | 1. Something on the Customers file has excluded them from being able to purchase the current privilege.2. Please please get with a Lead/Supervisor. | Response Error Code: 557Primary Error Text: Prior License RequiredDescription: A prior license type must be purchase with/before specified privilege | 1. The Customer must have a different privilege on file before the purchase of the license being run.2. Please please get with a Lead/Supervisor. | Response Error Code: 558Primary Error Text: Revocation On FileDescription: Customer suspended from purchase of specified license | 1. The Customer has a revocation on file.2. Please please get with a Lead/Supervisor. | Response Error Code: 559Primary Error Text: Hunter Ed InsufficientDescription: Customer does not meet Hunter Education requirements | 1. The Customer does not meet the current Hunters Education Requirements to purchase the privilege.2. Please please get with a Lead/Supervisor. | Response Error Code: 560Primary Error Text: Hip RequiredDescription: Customer required to complete HIP survey based on privilege selected | 1. The Customer must complete the HIP survey before purchasing this license.2. Please please get with a Lead/Supervisor. | Response Error Code: 561Primary Error Text: Invalid Start DateDescription: Start date required | 1. Pull up the Agent’s transaction in ASSIST.2. Verify with the Agent the start date that was entered into ASSIST.3. Have the Agent re-run the transaction using the correct start date. | Response Error Code: 562Primary Error Text: Invalid Unit NumberDescription: Invalid unit number provided | 1. Pull up the Agent’s transaction in ASSIST.2. Verify with the Agent the unit number entered into ASSIST.3. Have the Agent re-run the transaction using the correct unit number. | Response Error Code: 563Primary Error Text: Invalid Period NumberDescription: Invalid period provided | 1. Pull up the Agent’s transaction in ASSIST.2. Verify with the Agent the period entered into ASSIST.3. Have the Agent re-run the transaction using the correct period. | Response Error Code: 564Primary Error Text: Unit Sold OutDescription: Unit selected is sold out | | Response Error Code: 565Primary Error Text: Insufficient UnitDescription: Number of units remaining are less than that requested | | Response Error Code: 566Primary Error Text: Duplicate Privilege NofDescription: Duplicate Privilege Not On File | 1. Pull up the Agent’s transaction in ASSIST.2. Verify with the Agent the privilege trying to be duplicated.3. If the privilege is on the Customers file, check that the Agent is putting the proper privilege into the terminal.4. If the privilege trying to be duplicated is not on file, advise the Agent that the Customer does not have the privilege on file. | Response Error Code: 567Primary Error Text: Priv Inclusion CheckDescription: A privilege in the packet is conflicting with one already on file or in same packet | | Response Error Code: 568Primary Error Text: Invalid Start TimeDescription: The start time entered is invalid | | Response Error Code: 573Primary Error Text: Short Term Date OverlapDescription: A short term license in this transaction has overlapping dates with another short term license already on file | | Response Error Code: 580Primary Error Text: Voucher Not AllowedDescription: Voucher is not allowed for this purchase | | Response Error Code: 585Primary Error Text: Invalid Lsp NumberDescription: Invalid data in the $1,000 LSP Number field | | Response Error Code: 586Primary Error Text: Invalid Sys Entity IDDescription: Invalid data in the Sys Entity ID field | | Response Error Code: 587Primary Error Text: Invalid Tax IDDescription: Invalid data in the Tax ID field | | Response Error Code: 588Primary Error Text: Invalid Business NameDescription: Invalid data in the Business Name field | | Response Error Code: 589Primary Error Text: Invalid Start DateDescription: Start date required | | Response Error Code: 590Primary Error Text: Invalid Start TimeDescription: Start time required | | Response Error Code: 591Primary Error Text: Invalid Lake NameDescription: Lake name required | | Response Error Code: 592Primary Error Text: Invalid Slip NumberDescription: Slip number required | | Response Error Code: 593Primary Error Text: Invalid Fish Farmer Facility NumberDescription: Fish Farmer Facility Number required | | Response Error Code: 594Primary Error Text: Invalid SpeciesDescription: Species required | | Response Error Code: 595Primary Error Text: Lsp Number MissingDescription: LSP number is required | | Response Error Code: 596Primary Error Text: Lsp Number In UseDescription: The LSP number selected is in use. Please select another LSP number | | Response Error Code: 597Primary Error Text: Invalid SSNDescription: Social Security Number required | | Response Error Code: 598Primary Error Text: Invalid Tax ID NumberDescription: Tax ID number required | | Response Error Code: 599Primary Error Text: Invalid Magazine RecipientDescription: The Magazine Recipient's name and address is required | | Error Details | Steps to Resolve | Response Error Code: 601Primary Error Text: Invalid User IDDescription: Invalid data in the User ID field | | Response Error Code: 602Primary Error Text: Invalid TimestampDescription: Invalid data in the Original Purchase Timestamp field | | Response Error Code: 603Primary Error Text: Invalid Reason CodeDescription: Invalid data in the Reason Code field | | Response Error Code: 604Primary Error Text: Invalid Print Doc IDDescription: Invalid data in the Print Doc ID field | | Error Details | Steps to Resolve | Response Error Code: 701Primary Error Text: Invalid User IDDescription: Invalid data in the User ID field | | Response Error Code: 702Primary Error Text: Invalid Supply RequestDescription: Invalid data in the Supply Code/QTY/Status field | | Response Error Code: 703Primary Error Text: Invalid Product IDDescription: Product ID does not match Supply Code/QTY/Status field | | Response Error Code: 704Primary Error Text: Invalid Product RecordDescription: Valid Product file not found | | Response Error Code: 705Primary Error Text: Invalid Product StatusDescription: Product file found but status is not active | | Response Error Code: 706Primary Error Text: Agent ID Not FoundDescription: Transfer Agent ID Not Found For Location ID | | Response Error Code: 707Primary Error Text: Mssql Db ErrorDescription: Unable to connect to MSSQL | | Response Error Code: 708Primary Error Text: Oracle Db UpdateDescription: Unable to Process DB Update | | Response Error Code: 709Primary Error Text: Oracle Db SelectDescription: Unable to Process DB Select | | Response Error Code: 710Primary Error Text: Invalid RequestDescription: Not well formed xml document | | Response Error Code: 711Primary Error Text: Unsupported Tran TypeDescription: Unsupported Transaction Type | | Error Details | Steps to Resolve | Response Error Code: 1101Primary Error Text: Agent ID Does Not MatchDescription: Agent ID does not match Location ID, please contact Customer support | | Response Error Code: 1102Primary Error Text: Account UnavailableDescription: The account information unavailable, please contact Customer support | | Response Error Code: 1509Primary Error Text: Mag First Name MissingDescription: Magazine First Name Missing | | Response Error Code: 1510Primary Error Text: Mag Last Name MissingDescription: Magazine Last Name Missing | | Response Error Code: 1511Primary Error Text: Mag Address MissingDescription: Magazine Address Missing | | Response Error Code: 1512Primary Error Text: Mag City MissingDescription: Magazine City missing | | Response Error Code: 1513Primary Error Text: Mag State MissingDescription: Magazine State Missing | | Response Error Code: 1514Primary Error Text: Mag Zip MissingDescription: Magazine Zip Missing | | Response Error Code: 1516Primary Error Text: Inventory System UnavailableDescription: Inventory System Unavailable | | Response Error Code: 1517Primary Error Text: Inventory Location UnavailableDescription: Inventory Location Unavailable | | Response Error Code: 1518Primary Error Text: Inventory Type UnavailableDescription: Inventory Type Unavailable | | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IDDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal ID ErrorDescription: The system is experiencing an unexpected error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: The terminal is inactive or has not been marked as trained. Please contact the helpdesk at 1-800-427-5767 | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: XTN Process ErrorDescription: The system is experiencing an unexpected error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: XTN TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: XTN Not On FileDescription: The Transaction could not be found. Contact the ARHFWebmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the Admin Console.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the ARHFWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.3. Have the Vendor rerun the transaction using the Customer ID #.A. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Colorado Error Details | Steps to Resolve | Response Error Code: 99Primary Error Text: Packet Size ExceededDescription: The data for this inquiry/purchase exceeds limitations on data packet size. Contact the webmaster via email to have this issue escalated to the Project Mgr. | 1. Check for and transmit ATPs.A. If there are no ATPs clear back out to the main Menu. Have the agent rerun the transaction. If still having problems get with a lead/supervisor.B. If there were ATPs to transmit once transmitted have the agent rerun the transaction. If still having problems get with a lead/supervisor. | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Vendor IdDescription: Please report this error, by clicking on the COwebmaster link, which is found at the bottom of this page. | 1. Look up Vendor Information through the Setup Menu.A. Verify the Vendor # & Terminal ID # listed on the terminal screen.· If the Vendor # is incorrect, give them a Partial download.· If the Terminal ID # is incorrect, correct the Terminal ID # through the System Menu, and give them a Partial download.· Have the Vendor rerun the transaction.2. Look up the Vendor ID in CTB.A. Make sure Status is Open and all information is correct.· If Status is Locked or Closed, get with a Lead/Supervisor.· If all information is correct, have the Vendor rerun the transaction. | Response Error Code: 105Primary Error Text: Invalid Clerk Id | 1. Ask the agent to try again.A. If they are still getting Invalid Clerk ID ask the agent to get with the store manager and verify that they have not changed the ID Number.· If the manager has not changed the Clerks ID # walk the agent thrudisabling the Clerk IDs.· Let the agent know that they will have to reenter all the Clerk ID Numbers to turn it back on.· Have the agent try to run the transaction again.· If still having problems get with a lead/supervisor. | Response Error Code: 110Primary Error Text: Invalid Customer IdDescription: Admin Error | 1. Look up the transaction in ASSIST.A. Verify the ID # and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 120Primary Error Text: Buyer Not On FileDescription: We were unable to locate your customer account using the Customer Number you entered. Please check the number and enter your information again. If you are having trouble locating the correct customer number on a previous license, email the COwebmaster by clicking the link at the bottom of this page. | 1. Look up the transaction in ASSIST.A. Verify the ID # and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 130Primary Error Text: Invalid Ssn NumberDescription: We are unable to locate your customer record. Please verify that the Social Security Number you entered is correct. If any portion of the data you entered does not match the information on file, the customer record can not be located. If you are still unable to process your request, please email the COwebmaster by clicking the link at the bottom of this page. | 1. Look up the transaction in ASSIST.A. Verify the SSN and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 140Primary Error Text: Inval Drivers Lic NumDescription: We were unable to locate your driver’s license number. This could be due to a CO license being issued less than 1 month ago, or a mis-keyed number. Please check the number and enter your information again. CO residents must use Driver's License for the internet purchase. Non-Residents can use the other form of ID to complete the purchase. | 1. Look up the transaction in ASSIST.A. Verify the DL Number and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction | Response Error Code: 142Primary Error Text: Multiple Cust RecordsDescription: Multiple customer records were found with same driver’s license number. Please contact CDOW to merge your customer records. | 1. Pull the agents last transaction.A. Make sure the agent has entered the correct information.2. Pull the customers file up in CTB by their name.A. If more than one record is open give the agent the customers CID # from the file with the most recent activity or most accurate customer information.B. Have the agent rerun the transaction using that form of ID.· If the transaction still denies get with a lead/supervisor. | Response Error Code: 143Primary Error Text: Multiple Cust RecordsDescription: Multiple customer records were found with same driver’s license number. Please contact CDOW to merge your customer records. | 1. Pull the agents last transaction.C. Make sure the agent has entered the correct information.3. Pull the customers file up in CTB by their name.A. If more than one record is open give the agent the customers CID # from the file with the most recent activity or most accurate customer information.B. Have the agent rerun the transaction using that form of ID.· If the transaction still denies get with a lead/supervisor. | Response Error Code: 160Primary Error Text: Inv Atp Information | 1. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 161Primary Error Text: Inv Sequence Num Atp | 1. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 162Primary Error Text: Dup Sequence Num Atp | 1. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 180Primary Error Text: Invalid TimestampDescription: This transaction contains an Invalid Timestamp. Please email the COwebmaster by clicking the link at the bottom of this page and report this error. | 1. Have the Vendor run an ACH Report.2. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 190Primary Error Text: Invalid Field HeaderDescription: This transaction contains an invalid Field Header. Please email the COwebmaster by clicking the link at the bottom of this page and report this error. | 1. Inform the Vendor that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the Vendor’s Phone Number, contact name and Terminal ID # and get with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: Num Products Exceeded | 1. Look up the transaction in ASSIST.A. Verify the privilege codes the Vendor is running for the Customer.2. Look up the Customer’s file in CTB.A. Verify any Active Privileges on file.· The Customer may have already purchased the maximum amount of privileges allowed for the year.B. Verify the Number of products the Customer is trying to purchase. You may only run up to 9 privileges in one transaction.· If more than 9 products are being run in the same transaction, have them split the products into two groups.· Have the Vendor rerun the transaction in two separate transactions. | Response Error Code: 215Primary Error Text: Num Packaged Exceeded | 1. Look up the transaction in ASSIST.A. Verify the privilege codes the Vendor is running for the Customer.2. Look up the Customer’s file in CTB.A. Verify any Active Privileges on file.· The Customer may have already purchased the maximum amount of privileges allowed for the year.B. Verify the Number of products the Customer is trying to purchase. You may only run up to 9 privileges in one transaction.· If more than 9 products are being run in the same transaction, have them split the products into two groups.· Have the Vendor rerun the transaction in two separate transactions. | Response Error Code: 230Primary Error Text: No Products Entered | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Walk the agent thru the transaction. Make sure they are entering in the license codes correctly.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 240Primary Error Text: Charge Indicator Error | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 250Primary Error Text: Season Year Error | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Walk the agent thru the transaction. Make sure they are entering in the license codes correctly.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 260Primary Error Text: Invalid Process TimeDescription: The Processing Time is invalid. Please check that your computer is reflecting the current date and time and attempt your sale again. If this is unsuccessful, Please email the COwebmaster by clicking the link at the bottom of this page and report this error. | 1. Have the agent rerun the transaction.A. If this does not work have the agent run an ACH Report.B. Have the agent rerun their transaction.C. If still having problems get with a lead/supervisor. | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident TypeDescription: The Resident type is invalid. Please make sure that you have entered the proper residency and try your transaction again. If this is unsuccessful, contact the CDOW for assistance. | 1. Look up Vendor’s last transaction.A. Verify Residency Status entered during the transaction.B. Verify the types of privileges the Customer has on file.· If the Residency was entered incorrectly, have the Vendor rerun the transaction.2. Look up Customer’s file up in CTB using the ID entered during the transaction.A. Verify the Customer's information on file. · Give the Vendor the Customer’s Conservation Number, and have them rerun the transaction.· If still having problems get with a Lead/Supervisor | Response Error Code: 305Primary Error Text: Invalid Drvr Lic ClassDescription: The Alternate Id Type entered is invalid. Please verify that your proper residency was entered and try your sale again. If this is unsuccessful, please email the COwebmaster by clicking the link at the bottom of this page and report this error. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify with the agent the residency status of the customer.2. Pull the customers file up in CTB.A. Verify the customer’s information on file.· If the Residency status is incorrect have the agent rerun the transaction. They can correct this during the transaction.· If it is correct give the agent the customers CID Number.· Have the agent rerun the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 310Primary Error Text: Dob Does Not MatchDescription: Your Date of Birth does not match what is on you record on the TLS database. Please verify that you have entered the correct Date of Birth and try your sale again. If this is unsuccessful, please contact the CDOW for assistance. | 1. Look up the transaction in ASSIST.A. Verify the Date of Birth entered during the transaction.· If the Date of Birth was entered incorrectly, have the Vendor rerun the transaction.2. Look up the Customer’s file in CTB using the ID entered during the transaction.A. Verify the Customer's Date of Birth on file.B. If the Date of Birth is correct:· Give the Vendor the Customer’s Conservation Number, and have them rerun the transaction.· If still having problems get with a Lead/Supervisor.C. If the Date of Birth is incorrect on file:· Correct the Date of Birth on file.· Give the Vendor the Customer’s Conservation Number, and have them rerun the transaction.· If still having problems get with a Lead/Supervisor | Response Error Code: 320Primary Error Text: Birth Date Required | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction and enter in the customers DOB during the transaction.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 330Primary Error Text: Customer Name Required | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 331Primary Error Text: Customer Addr Incomplete | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems see a lead/supervisor. | Response Error Code: 332Primary Error Text: Invalid Customer Height | 1. Pull the agents last transaction.A. Make sure that they are entering in the height the right way. You have to put in 1 digit for the feet and 2 digits for the inches 5 ft 02 in not 5ft 2 in.· Have the agent rerun the transaction.· If still having problems see a lead/supervisor. | Response Error Code: 333Primary Error Text: Invalid Customer Weight | 1. Pull the agents last transaction.A. Make sure that they are entering in the weight the right way.· Have the agent rerun the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 334Primary Error Text: Invalid Customer Gender | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction· If still having problems see a lead/supervisor. | Response Error Code: 350Primary Error Text: Invalid Group OptionDescription: The Group Option is invalid. Please check the application types and Group Leader input, and run the transaction again. | 1. Pull the group leaders file up in CTB.A. Hit F9 for Sales. Check the group leader’s application type.2. Pull the agents last transaction.A. Verify the agent entered the group Number in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly have the agent rerun the transaction again.a. If the transaction denies again get with a lead/supervisor. | Response Error Code: 355Primary Error Text: Invalid Group NumberDescription: The Group Number is invalid. Please check the Group Leader Number input, and process the transaction again. | 1. Pull the agents last transaction.A. Verify with the agent entered the group Number in correctly.2. Pull the group leaders file up in CTB.A. If the Number was entered in incorrectly have the agent rerun the transaction.B. If the Number was entered in correctly walk the agent thru rerunning the transaction again.· If the transaction denies again get with a lead/supervisor. | Response Error Code: 370Primary Error Text: Inval Hunter Ed NumDescription: The Hunter Certification Number is Invalid. Please re-enter the transaction and check the Hunter Certification number. | 1. Pull the agents last transaction.A. Verify the agent entered the Hunter Certification Number in correctly.B. If it was entered in incorrectly have the agent rerun the transaction.C. If it was entered in correctly pull the customers file up in CTB.· If the Number is incorrect on file refer the agent to the CDOW Office for correction (303-297-1192). We are not allowed to correct the hunter certification Number in CO.· If the Number is correct on file give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 372Primary Error Text: Invalid Mgbd Survey | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems see a lead/supervisor. | Response Error Code: 394Primary Error Text: Award Not ReleasedDescription: Award not released for print or pickup | | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid License Type | 1. Pull the agents last transaction.A. Verify all the information entered during the transaction.B. Have the agent rerun the transaction.· If still having problems see a lead/supervisor. | Response Error Code: 401Primary Error Text: Invalid License Status | 1. Pull the agents last transaction.A. Verify all the information entered during the transaction.2. Pull the license code up in CTB.A. Make sure the license code status is set to open.· If the status is open have the agent rerun the transaction.· If the status is not open get with a lead/supervisor. | Response Error Code: 402Primary Error Text: License Type Not Allowed | 1. Pull the agents last transaction.A. Verify the license code entered was entered in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly pull the customers file up in CTB.a. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Have the agent rerun the transaction.1.If still experiencing problems get with a lead/supervisor. | Response Error Code: 404Primary Error Text: Invalid License Nbr Days | 1. Pull the agents last transaction.A. Walk the agent thru rerunning the transaction. Make sure they are entering in a valid Number of days for the transaction.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 410Primary Error Text: Invalid Prod Effect DateDescription: The Product Effective Date is Invalid. Please verify this product's availability date and process your transaction again. If still not successful, please contact the Help Desk and inquire about Effective Dates for this product. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the privilege code up in CTB.A. Verify the license is on sale.· If the license is not on sale that customer will not be able to purchase the license.· If the license is on sale and this not a daily permit get with a lead/supervisor.· If this is a daily permit make sure the agent entered in a correct effective date.a. Have the agent rerun the transaction.b. If it still denies get with a lead/supervisor. | Response Error Code: 411Primary Error Text: Invalid Txn Customer Idcust-id not on txnsale for print or pickup | | Response Error Code: 412Primary Error Text: Invalid Delivery MethodDescription: Not a valid internet delivery (p/f/x/) | | Response Error Code: 413Primary Error Text: Habitat Fee RequiredDescription: Habitat fee needed to release award | | Response Error Code: 430Primary Error Text: Invalid Txn NumberDescription: Admin Error | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 440Primary Error Text: Invalid Reason CodeDescription: Admin Error | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 450Primary Error Text: License Dates OverlapDescription: The dates entered are overlapping. Please make sure that the dates for this product do not overlap another date for this product. | 1. Pull the agents last transaction.A. Verify what effective date was entered for the start date.2. Pull the customers file up in CTB.A. Hit F9 and verify the types of licenses the customer has on file.· If the customer already has a yearly license on file they cannot purchase the license.· If the customer already has a temporary license that the dates are overlapping the customer will need to pick a different start date.· If the customer does not have a yearly license or another daily license that the dates overlap the transaction being processed give the agent the customers CID Number.a. Have them rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 460Primary Error Text: Invalid License AmountDescription: Admin Error | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.· Ask the agent when they ran the transaction if it asked about a donation.a. If it did make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.b. If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.c. If they are still having problems get with a lead/supervisor. | Response Error Code: 470Primary Error Text: Invalid Expiration DateAdmin Error | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C. If still experiencing problems get with a lead/supervisor. | Response Error Code: 484Primary Error Text: Invalid Number Of Tags | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify with the agent the Number of tags being run with this transaction.C. Have the agent split the tags and run them on two separate transactions.D. If this does not work get with a lead/supervisor. | Response Error Code: 490Primary Error Text: Invalid License NumberDescription: Admin Error | | Response Error Code: 497Primary Error Text: Reprint Limit Call CdowDescription: This license has been reprinted the maximum number of times allowed by CDOW. Customer must contact CDOW for a license. | 1. Pull the customers file up in CTB.A. Check with the agent to see the got a printout.· If they got a printout void the transaction for the agent.a. Have them rerun the transaction.· If they did not get a printout reverse the transaction for the agent.a. Have them rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 498Primary Error Text: Activate Not AllowedDescription: Admin Error | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 499Primary Error Text: Reversal Not Allowed | 1. Verify with the agent if they are trying to reverse their last transaction and that it has not been longer than 10 min.A. If it has been longer than 10 min or it is not the last transaction the agent will not be able to reverse the transaction. You will need to do that for them.· Verify with the agent that they did not get any sort of print out on the transaction and that it has not been longer that 24 hrs.· If it has not been longer than 24 hrs pull the customers file up in CTB.2.Reverse the transaction for the agent. i. If it has been longer than 24 hrs, refer the agent to the CDOW Office for assistance (303-297-1192). We are not allowed to reverse a transaction after 24 hrs. | Error Details | Steps to Resolve | Response Error Code: 540Primary Error Text: Invalid Hip SpeciesDescription: Admin Error | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 550Primary Error Text: Invalid Hip HuntedDescription: Admin Error | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems get with a lead/supervisor. | Error Details | Steps to Resolve | Response Error Code: 610Primary Error Text: Product Not AllowedDescription: A Product in this transaction is Not Allowed. Please ask customer to contact CDOW. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· If the customer already has the license on file suggest to the agent the customer purchase a duplicate to the license.· If the customer does not have the license on file give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems see a lead/supervisor. | Response Error Code: 620Primary Error Text: Invalid Date RangeDescription: The Date Range entered for this product is invalid. Make sure that the date range is within the Current License Year. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the privilege code up in CTB.A. Verify that the license is actually on sale.· If the license is not on sale the customer cannot purchase the license.· If the license is on sale verify the date being entered in as start date.a. If the date was an invalid date have the agent rerun the transaction.b. If the date was a valid date see a lead/supervisor. | Response Error Code: 630Primary Error Text: Wrong Age For ProductDescription: Your age is not allowed for the product that you are trying to purchase. Please verify your that the product you are attempting to buy is correct for your age. | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in the CTB.A. Verify the age limit for the license.3. Pull the customers file up in CTB.A. Verify the customers DOB and age.· If the customer is not age appropriate for the license they cannot purchase it.a. Have the agent rerun transaction using a different code.· If the customer is age appropriate for the license, have the agent rerun the transaction.a. If still having problems get with a lead/supervisor. | Response Error Code: 640Primary Error Text: Product Already On File | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· If the customer already has the license on file suggest to the agent the customer purchase a duplicate to the license.· If the customer does not have the license on file give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems see a lead/supervisor. | Response Error Code: 660Primary Error Text: Prior Product Required | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.C. Let the agent know what types of licenses the customer has on file.· If the agent asks what prior license is required in order to get the license they are running, refer the agent to the CDOW Office. (303-297-1192)· If the agent says the customer has the prior license required give the agent the customers CID Number, and have them rerun the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 670Primary Error Text: Last Name Is DifferentDescription: Your Last Name is Different on the TLS system. Please verify that the Last Name that you entered is the same Last Name and spelling as used on prior sales. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Verify the customers name and spelling on file.· If the customers name is misspelled refer the agent to the CDOW Office for correction. (303-297-1192) WE ARE NOT ALLOWED TO UPDATE NAMES IN CO.· If the customer’s last name is correct give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 685Primary Error Text: Customer Data IncompleteDescription: Please contact the CDOW for further information and assistance. The customer data is incomplete. | | Response Error Code: 690Primary Error Text: License AmountDescription: Admin Error | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.· Ask the agent when they ran the transaction if it asked about a donation.a. If it did make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.b. If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.c. If they are still having problems get with a lead/supervisor. | Response Error Code: 692Primary Error Text: Denied Product Included | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file. · Let the agent know what types of licenses the customer has on file.· If the agent asks what license the customer has that would include the one they are trying to purchase refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 695Primary Error Text: Record Error Call CdowDescription: Please contact the CDOW for further information and assistance. The customer has multiple records and data needs to be transferred to the proper record. | 1. Give the agent the CDOW Office phone number. (303-297-1192)A. Have them refer the customer to the CDOW Office for assistance. | Response Error Code: 696Primary Error Text: Exclude Error Call CdowDescription: Please contact CDOW - there is an exclusion on the customer's record that is preventing the sale from being approved. | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C. If they still receive this error give the agent the CDOW phone number. (303-297-1192)D. Have the agent refer the customer to the CDOW. | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Agent Sale Not AllowedDescription: The agent is not authorized to sell the product. Certain products cannot be sold at all agent locations. | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.2. Verify the Vendor and Privilege Classification in CTB.A. If the Vendor does not have the right classification to run that license, get with a Lead/Supervisor.B. If the Vendor does have the right classification, have them rerun the transaction.· If still having problems, get with a Lead/Supervisor | Response Error Code: 715Primary Error Text: Dob Does Not MatchDescription: Your DATE OF Birth does NOT match what IS ON you RECORD ON the TLS DATABASE. Please verify that you have entered the correct DATE OF Birth AND try your sale again. IF this IS unsuccessful, please contact the CDOW FOR assistance. | 1. Pull the agents last transactionA. Verify with the agent the customers DOBB. Make sure the agent entered it in right· If the DOB was entered in incorrectly have the agent rerun the transaction.· If the DOB was entered in correctly pull the customers file up in CTB.a. Make sure the DOB is correct on file.Ø If the DOB is correct give the agent the customers CID Number and have them rerun transaction.Ø If the DOB is incorrect refer the agent to the CDOW Office for correction. (303-297-1192) We are not allowed to correct the DOB in CO | Response Error Code: 716Primary Error Text: Customer Type Denial | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Verify with the agent the residency status of the customer.2. Pull the customers file up in CTB.A. Verify the customer’s information on file.· If the customers address is incorrect on file correct it.a. Give the agent the customers CID Number.b. Have the agent rerun the transaction.· If the customer’s information is correct on file give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 720Primary Error Text: Hunter Ed Required | 1. Look up the transaction in ASSIST.A. Make sure the Hunter Certification # was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer has Hunter Certification on file.· If the Hunter Certification is on file, have the Vendor the transaction using the Customer’s Conservation #.· If the Hunter Certification is not on file, get with a Lead/Supervisor. | Response Error Code: 722Primary Error Text: Hip Survey Required | 1. Pull the agents last transaction.A. Make sure they entered the Number in correctly.2. Pull the customers file up in CTB.A. Hit F9 for Sale Check to see if the customer has a Hip Survey on file.· If the customer is not already HIP certified have the agent rerun the transaction and HIP certify them during the transaction.· If the customer is HIP certified give the agent the customers CDOW Number.a. Have the agent rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 740Primary Error Text: License Date Overlap | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C. If still having problems pull the customers file in CTB.· Click on Active Licenses.· Let the agent know what the customer has on file. The customer may be trying to purchase a license that overlaps with one they already have on file. | Response Error Code: 750Primary Error Text: Dob Does Not MatchDescription: Your Date of Birth does not match what is on you record on the TLS database. Please verify that you have entered the correct Date of Birth and try your sale again. If this is unsuccessful, please contact the CDOW for assistance. | 1. Pull the agents last transaction.A. Verify with the agent the customers DOB.B. Make sure the agent entered it in right.· If the DOB was entered in incorrectly have the agent rerun the transaction.· If the DOB was entered in correctly pull the customers file up in CTB.a. Make sure the DOB is correct on file.b. If the DOB is correct give the agent the CID Number and have them rerun transaction.c. If the DOB is incorrect on file refer the agent to CDOW Office for correction. (303-297-1192) WE ARE NOT ALLOWED TO CHANGE THE DOB IN CO | Response Error Code: 760Primary Error Text: Ssn Does Not MatchDescription: Your Social Security Number is Different on the TLS system. Please verify your Social Security Number entered and attempt your transaction again. If unsuccessful, contact the CDOW for assistance. | 1. Pull the agents last transaction.A. Make sure SSN was entered in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly pull the customers file up in CTB.a. Verify the customer’s information on file.b. If the SSN is incorrect on file correct the Number and give the agent the customers CID Number.c. Have the agent rerun the transaction.d. If still having problems get with a lead/supervisor. | Response Error Code: 770Primary Error Text: Lic Not Replaceable | 1. Pull the agents last transaction.A. Verify the license code entered was entered in correctly.B. If the Number was entered in incorrectly have the agent rerun the transaction.C. If still having problems get with a lead/supervisor. | Response Error Code: 779Primary Error Text: Hunter Ed Not On File | 1. Pull the agents last transaction.A. Verify the customer Number was entered in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly pull the customers file up in CTB.a. Verify the customers Hunter Certificate Number on file.Ø If the Hunter Certificate Number is incorrect refer the agent to the CDOW Office. (303-297-1192)Ø If the Number is not on file have the agent rerun the transaction and enter it during the transaction.Ø If still having problems get with a lead/supervisor. | Response Error Code: 781Primary Error Text: Hunt Not AvailableDescription: The Hunt Location entered has been denied. Please select another Hunt Location and process your transaction again. | 1. Pull up the agent’s last transaction.A. Verify the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 790Primary Error Text: Ssn Does Not Match | 1. Pull the agents last transaction.A. Make sure SSN was entered in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly pull the customers file up in CTB.a. If the Number is incorrect on file correct it.b. If the Number was correct give the agent the customers CDOW Number.Ø Have the agent rerun the transaction.Ø If still having problems get with a lead/supervisor. | Response Error Code: 795Primary Error Text: Dob Does Not MatchDescription: Your Date of Birth does not match what is on you record on the TLS database. Please verify that you have entered the correct Date of Birth and try your sale again. If this is unsuccessful, please contact the CDOW for assistance. | 1. Pull the agents last transaction.A. Verify with the agent the customers DOB.B. Make sure the agent entered it in right.· If the DOB was entered in incorrectly have the agent rerun the transaction.a. If the DOB was entered in correctly pull the customers file up in CTB. Make sure the DOB is correct on file.b. If the DOB is correct give agent the CID Number, and have them rerun transaction.c. If DOB is incorrect on file refer agent to CDOW Office for correction. (303-297-1192) WE ARE NOT ALLOWED TO CHANGE THE DOB IN CO. | Response Error Code: 799Primary Error Text: Name Does Not MatchDescription: Your Name is Different on the TLS system than you entered. Please verify that your Name and spelling are the same as used on prior sales. If still unresolved, contact CDOW for assistance. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Verify the customers name and spelling on file.· If the customers name is misspelled or incorrect refer the agent to the CDOW Office for correction. (303-297-1192) WE ARE NOT ALLOWED TO UPDATE THE CUSTOMERs NAME FOR CO.· If the customers name is correct give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems get with a lead/supervisor. | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: Hunter Ed RequiredDescription: The Product or transaction requires a Hunter Certificate Number to be entered. Please enter your Hunter Certification Number and State and process the transaction again. If unsuccessful, contact the CDOW for assistance. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the customer has had the required hunter certification course. Anyone born after 1-1-49 is required to have hunter certification.· If they have not had the hunter certification course the customer will not be able to purchase the product being requested.· Refer them to the CDOW Office if they need further assistance. (303-297-1192)· If they have had the required hunter certification course have the agent rerun the transaction and add it during the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 836Primary Error Text: Call Cdow To AssistDescription: Please contact the CDOW for further information and assistance. | 1. Refer the agent to the CDOW Office. The Number should be listed on their terminal. If the Number is not listed then give the agent the Number for the CDOW Office. (303-297-1192) | Response Error Code: 850Primary Error Text: Hunt Area Not AwardedDescription: This Hunt Area has not been awarded. Please verify the Hunt Code and attempt the transaction again. If unsuccessful, please contact the CDOW for assistance. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Hit F9 & verify customer has been award the area they are applying for.· If they have not been awarded they cannot get the license for the area they are putting in for.a. Refer to CDOW for further assistance. (303-297-1192)· If the customer has been awarded give the agent the customers CID Number.a. Have the agent rerun the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 864Primary Error Text: Group Leader Required | 1. Pull the agents last transaction.A. Verify the agent entered the group leaders Number in correctly.2. Pull the customers file up in CTB using the group leaders id number.A. If this does not pull the file up for the group leader let the agent know they need to have the customer verify the group leaders Number with the group leader.· Once the customer has verified the Group Leaders ID Number have the agent rerun the transaction.B. If this pulls the group leaders file up verify with the agent the name of the group leader.· If this is the group leaders file press F6 for Lottery.· Check to make sure the location the group leader chose is what the agent is putting in for this transaction.· Have the agent rerun the transaction.· If still having problems get with a lead/supervisor. | Error Details | Steps to Resolve | Response Error Code: 900Primary Error Text: Vendor Not On FileDescription: Please report this error, by clicking on the COwebmaster link, which is found at the bottom of this page. | 1. Check the Agent ID in the terminal.A. Have agent verify the Agent ID & Terminal ID listed on terminal screen.· If the Agent ID is incorrect have the agent clear out to the main menu and give them a partial download.· If the Agent ID Number is correct in the terminal then do anagent lookup in CTB.a. Verify all of the agent’s information on file. Make sure the Status is Open.b. If all the information is correct escalate this to a lead/supervisor.· If the Terminal ID Number is incorrect correct the Terminal ID Number.a. Once the Terminal ID Number has been corrected clear out to the Main Menu.b. Give the agent a partial download.c. If still having problems get with a lead/supervisor. | Response Error Code: 905Primary Error Text: Invalid TimestampDescription: The timestamp sent in the transaction is incorrect, please rerun the transaction. | 1. Have the agent run an ACH Report.2. Have the agent rerun their transaction again.A. If still having problems get with a lead/supervisor. | Response Error Code: 910Primary Error Text: Vendor ClosedDescription: Please report this error, by clicking on the COwebmaster link, which is found at the bottom of this page. | 1. Look up the Vendor ID in CTB.A. Make sure Status is Open and all information is correct.· If Status is Closed, get with a Lead/Supervisor.· If all information is correct, have the Vendor rerun the transaction | Response Error Code: 915Primary Error Text: Vendor Locked FileDescription: Please report this error, by clicking on the COwebmaster link, which is found at the bottom of this page. | 1. Look up the Vendor ID in CTB.A. Make sure Status is Open and all information is correct.· If Status is Locked, get with a Lead/Supervisor.· If all information is correct, have the Vendor rerun the transaction | Response Error Code: 930Primary Error Text: Buyer Record ClosedDescription: This record has been closed. You may have had duplicate records which have been combined, retaining all past Product information. Please verify that you haven't purchased using another record. If still unresolved contact CDOW to verify your record. | 1. Look up the transaction in ASSIST.A. Make sure all the information was entered in correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer does not have more than one file.· If the Customer only has one file and it is closed, get with a Lead/Supervisor.· If the Customer has more than one file, give the Vendor the Customer's Conservation Number from the open file, and have them rerun the transaction. | Response Error Code: 940Primary Error Text: Txn Sale Not On File | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.B. Check with the Vendor and see if they were trying to void or reverse a transaction.2. Look up the Customer’s file in CTB.A. Check to see if the transaction is on file.· If the transaction is not on file, have the Vendor clear out to the Main Menu on the terminal. There is not a transaction to void or reverse.· If the transaction is on file and the License did not print, Reverse the transaction for the Vendor.· If the transaction is on file and the License did print, Void the transaction for the Vendor. Remember to have the Vendor write VOID on the license, and mail it to the state | Response Error Code: 941Primary Error Text: Txn Lic Not On File | | Response Error Code: 950Primary Error Text: Product Not ActiveDescription: We were unable to process your request because the product(s) you are requesting are not in active status on your customer record. Please double check transaction number and re-submit. If you need further assistance, email the Cowebmaster by clicking the link at the bottom of this page. | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.B. Check with the Vendor and see if they were trying to void or reverse a transaction.2. Look up the Customer’s file in CTB.A. Check to see if the transaction is on file.· If the transaction is not on file, have the Vendor clear out to the Main Menu on the terminal. There is not a transaction to void or reverse.· If the transaction is on file and the License did not print, Reverse the transaction for the Vendor.· If the transaction is on file and the License did print, Void the transaction for the Vendor. Remember to have the Vendor write VOID on the license, and mail it to the state | Response Error Code: 960Primary Error Text: Txn Sale Already Active | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Verify the license code entered was entered in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly pull the customers file up in CTBa. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Have the agent rerun the transaction.d. If still experiencing problems get with a lead/supervisor. | Response Error Code: 961Primary Error Text: Txn Sale Already Active | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Verify the license code entered was entered in correctly.· If the Number was entered in incorrectly have the agent rerun the transaction.· If the Number was entered in correctly pull the customers file up in GUI.a. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Have the agent rerun the transaction.d. If still experiencing problems get with a lead/supervisor. | Response Error Code: 962Primary Error Text: Txn Lic Not Active | | Response Error Code: 963Primary Error Text: Txn Lic Already Active | | Response Error Code: 970Primary Error Text: Hc Control Not On File | | Response Error Code: 971Primary Error Text: Hunt Code Not On FileDescription: The Hunt Quota used is not found on file in the TLS system. Please select another Hunt Quota. | 1. Pull the agents last transaction.A. Make sure that they are entering the hunt location in correctly.· If they entered the location in wrong have them rerun the transaction.· If they entered the location in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 975Primary Error Text: Hunt Code Not OpenDescription: The Hunt Quota used is Not Open on the TLS system. Please select another Hunt Quota. | 1. Pull the agents last transaction.A. Make sure that they are entering the hunt location in correctly.· If they entered the location in wrong, have them rerun the transaction.· If they entered the location in correctly the hunt location they are putting in for is not open.· If they need further assistance refer the agent to CDOW Office. (303-297-1192) | Response Error Code: 980Primary Error Text: Hunt Quota Not On FileDescription: The Hunt Quota used is not found on file in the TLS system. Please select another Hunt Quota. | 1. Pull the agents last transaction.A. Make sure that they are entering the hunt location in correctly.· If they entered the location in wrong have them rerun the transaction.· If they entered the location in correctly the hunt location they are putting in for is not open.· If they need further assistance refer the agent to the CDOW Office. (303-297-1192) | Error Details | Steps to Resolve | Response Error Code: 1001Primary Error Text: Invalid Cc NumberDescription: The CC Number used is not found in the TLS system. Please verify the CC number and try the transaction again. Contact the CDOW to obtain the correct CC number if unsuccessful. | 1. Pull the agents last transaction.A. Make sure that they are entering the CC Number in correctly.· If the Number was entered in incorrectly have them rerun the transaction.· If the Number was entered in correctly pull the customers file up in CTB.a. Verify the customer information on file.b. Give the agent the customers CID Number.c. Have the agent rerun the transaction.d. If still having problems get with a lead/supervisor. | Response Error Code: 1002Primary Error Text: Invalid Buyer InquiryDescription: The buyer Inquiry contained invalid information. Please verify the information used. Contact CDOW to verify your information. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. If the ID used was entered in incorrectly have the agent rerun the transaction.B. If the ID used was entered in correctly give the agent the customers CID Number.C. Have the agent rerun the transaction.D. If still having problems get with a lead/supervisor. | Response Error Code: 1003Primary Error Text: Invalid Voucher NumDescription: The Voucher Number used is Invalid. Please verify prior to processing the transaction again. Contact CDOW if unsuccessful. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent verify the voucher number.· If the agent entered it in incorrectly have the agent rerun the transaction.· If the agent entered it in correctly refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 1004Primary Error Text: Invalid Sm Gm EntriesDescription: Admin Error | | Response Error Code: 1005Primary Error Text: Invalid Sm Gm SpeciesDescription: Admin Error | | Response Error Code: 1006Primary Error Text: Invalid Sm Gm HuntedDescription: Admin Error | | Response Error Code: 1007Primary Error Text: Invalid Elig EntriesDescription: Admin Error | | Response Error Code: 1008Primary Error Text: Honor Box Sales Date | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent rerun the transaction.C. If still having problems get with a lead/supervisor. | Response Error Code: 1009Primary Error Text: Replace At Cdow OfficeDescription: Customer must have a CDOW office run the replacement license. This is usually due to the customer trying to duplicate a hunting license and the SEASON START DATE for the hunting license has already passed. | | Response Error Code: 1010Primary Error Text: Inv Awarded License NumDescription: The Awarded License Number is not valid. Please verify prior to processing another transaction. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Hit F9 & verify customer has been award the area they are applying for.· If they have not been awarded they cannot get the license for the area they are putting in for.· Refer to the CDOW Office for further assistance. (303-297-1192)· If the customer has been awarded give the agent the customers CID Number.· Have the agent rerun the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 1011Primary Error Text: Invalid Charge Duplicate | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 1012Primary Error Text: Invalid Resident Proof | 1. Pull the agents last transaction.A. Verify the information entered during transaction.B. Verify the proof of residency the agent used to run the transaction.C. Have the agent rerun the transaction.D. If still having problems get with a lead/supervisor. | Response Error Code: 1013Primary Error Text: Residency Too ShortDescription: Colorado requires residents to be a current resident of the State AND you must have taken residency at least 6 months prior to the date in which you are attempting to purchase a resident license. Contact CDOW for exceptions to this rule and information on where you can purchase a resident license. | 1. Pull the agents last transaction.A. Verify the information entered during transaction.B. Make sure the resident since date is at least 6 months.· If it is not have the agent double check with the customer on how long they have been a resident.· Have the agent rerun the transaction.· If they are still having problems get with a lead/supervisor. | Response Error Code: 1014Primary Error Text: Invalid Hunter Ed TypeDescription: The Hunter Education Type is not Valid. The license or hunt code you are attempting to purchase requires a different level of Hunter Certification. Please contact CDOW if you have additional questions regarding Hunter Certification. | 1. Pull the agents last transaction.A. Verify information entered during transaction.2. Pull the customers file up in CTB.A. Verify the customer’s hunter education on file.· If the information is incorrect on file refer the agent to the CDOW Office for correction. (303-297-1192) WE ARE NOT ALLOWED TO CORRECT THE HUNTER CERTIFICATION Number IN CO.· If the information is correct give the agent the customers CID Number.· Have the agent rerun the transaction.· If the transaction will still not go thru get with a lead/supervisor. | Response Error Code: 1015Primary Error Text: Invalid Mailing TypeDescription: Admin Error | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C.Make sure they are not putting in any dashes or slashes when putting in the phone number.· If still having problems see a lead/supervisor. | Response Error Code: 1016Primary Error Text: Invalid Solicit TypeDescription: Admin Error | 1. Pull the agents last transaction.A.Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C. Make sure they are not putting in any dashes or slashes when putting in the phone number.D. If still having problems see a lead/supervisor. | Response Error Code: 1017Primary Error Text: Resident Proof Failure | 1. Pull the agents last transaction.A. Verify the information entered during transaction.B. Verify the proof of residency the agent used to run the transaction.C.Have the agent rerun the transaction.D. If still having problems get with a lead/supervisor. | Response Error Code: 1018Primary Error Text: Invalid 2nd Lion Area | 1. Pull the agents last transactions.A. Make sure they are entering the area in correctly.· If the area was entered in incorrectly have the agent rerun the transaction.· If the area was entered in correctly refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 1019Primary Error Text: Inval License Plate Num | 1. Pull the agents last transactions.A. Make sure they are entering the Vehicle Plate Number in correctly.· If the Vehicle Plate Number was entered in incorrectly have the agent rerun the transaction.· If the Vehicle Plate Number was entered in correctly refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 1020Primary Error Text: Invalid Hunt CodeDescription: The Hunt Code entered is not valid. Please verify the Hunt Code used prior to attempting another transaction. | 1. Pull the agents last transaction.A. Make sure that the hunt code was entered in correctly.· If the hunt code was entered in incorrectly have the agent rerun the transaction.· If the hunt code was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1021Primary Error Text: Invalid Phone NumberDescription: Admin Error | 1. Pull the agents last transaction.A.Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C. Make sure they are not putting in any dashes or slashes when putting in the phone number.D. If still having problems see a lead/supervisor. | Response Error Code: 1022Primary Error Text: Phone Number MissingDescription: Phone NUMBER IS required TO purchase a license OR submit an application over the Internet. | 1. Pull the agents last transaction.A.Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.C. Make sure they are not putting in any dashes or slashes when putting in the phone number.D. If still having problems see a lead/supervisor. | Response Error Code: 1023Primary Error Text: Invalid Wildlife SurveyDescription: Admin Error | | Response Error Code: 1024Primary Error Text: Invalid Youth Wf SurveyDescription: Admin Error | | Response Error Code: 1025Primary Error Text: Invalid Federal PermitDescription: Admin Error | | Response Error Code: 1026Primary Error Text: Inv Hunt Code Elements | 1. Pull the agents last transaction.A. Make sure that the hunt code was entered in correctly.· If the hunt code was entered in incorrectly have the agent rerun the transaction.· If the hunt code was entered in correctly get with a lead/supervisor. | Response Error Code: 1027Primary Error Text: Invalid Exchange Input | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 1028Primary Error Text: Invalid Pickup Award Nbr | | Response Error Code: 1029Primary Error Text: Invalid Special Hunt App | | Response Error Code: 1030Primary Error Text: Temp Address IncompleteDescription: Admin Error | | Response Error Code: 1031Primary Error Text: Invalid Honor Box EntryDescription: Admin Error | | Response Error Code: 1032Primary Error Text: Invalid Honor Box Date | | Response Error Code: 1033Primary Error Text: Invalid Honor Box Amount | | Response Error Code: 1034Primary Error Text: Inval Honor Box Location | 1. Refer the agent to the CDOW Office for further assistance. (303-297-1192) The agent may not be an Honor Box agent. | Response Error Code: 1035Primary Error Text: Honor Box Sales Location | | Response Error Code: 1036Primary Error Text: No License For ExchangeDescription: You are attempting to exchange a product that is either not on your customer record or is not in available status for exchanging. Please contact CDOW. | | Response Error Code: 1037Primary Error Text: No License For PickupDescription: You are attempting to pick up a product that is either not on your customer record or is not in available status for pickup. Please contact CDOW. | | Response Error Code: 1038Primary Error Text: Other License Required | | Response Error Code: 1039Primary Error Text: Resident Since Failure | 1. Pull the agents last transaction.A. Verify the information entered during transaction.B. Make sure the resident since date is at least 6 months.· If it is not have the agent double check with the customer on how long they have been a resident.· Have the agent rerun the transaction.· If they are still having problems get with a lead/supervisor. | Response Error Code: 1040Primary Error Text: General ExclusionDescription: There is an Exclusion on your record, which is preventing this sale. Please contact CDOW. | 1. Refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 1041Primary Error Text: Support ExclusionDescription: There is an Exclusion on your record, which is preventing this sale. Please contact CDOW. | 1. Refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 1042Primary Error Text: Fishing ExclusionDescription: There is an Exclusion on your record, which is preventing this sale. Please contact CDOW. | 1. Refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 1043Primary Error Text: Hunting ExclusionThere is an Exclusion on your record, which is preventing this sale. Please contact CDOW. | 1. Refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 1044Primary Error Text: Harvest ExclusionDescription: There is an Exclusion on your record, which is preventing this sale. Please contact CDOW. | 1. Refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 1045Primary Error Text: Survey ExclusionDescription: There is an Exclusion on your record, which is preventing this sale. Please contact CDOW. | 1. Refer the agent to the CDOW Office. (303-297-1192) | Response Error Code: 1046Primary Error Text: Inval Print Txn Number | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the transaction Number the agent is trying to run.· If the agent has the wrong transaction Number, give them the correct number.· Have them rerun the transaction.· If the agent has the right transaction Number, have them rerun the transaction.· If the error still occurs get with a lead/supervisor. | Response Error Code: 1047Primary Error Text: Duplicate Transkey | | Response Error Code: 1048Primary Error Text: Invalid Appl Preference | | Response Error Code: 1049Primary Error Text: Application Not SuccsfulDescription: The application you submitted was unsuccessful. Check the hunt code for the species you are applying for and re-submit. If you are unsure of the hunt code, check the Brochure OR contact CDOW. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 1050Primary Error Text: Invalid Address Type | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 1051Primary Error Text: Season Already Started | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the privilege code up in CTB.A. Verify the license is on sale.· If the license is not on sale that customer will not be able to purchase the license.· If the license is on sale and this not a daily permit get with a lead/supervisor.· If this is not a daily permit but an annual permit and the season has already started they cannot purchase it thru a regular agent. Have the agent refer the customer to the CDOW Office. (303-297-1192) | Response Error Code: 1052Primary Error Text: Residency Not Turned OnDescription: The customer’s residency status does NOT permit the customer to apply or purchase the license or hunt code submitted. Please check the product code and hunt code if applicable and then resubmit. | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Check with the agent the residency of the customer.C. Make sure the license code the agent was running matches the residency of the customer. 2. Pull the customers file up in CTB.A. Verify the customer’s information on file.· If the customer has moved correct the address and residency indicator.· Have the agent rerun the transaction. | Response Error Code: 1053Primary Error Text: Limited Quota Not OnDescription: Please verify hunt code used and process transaction again. If not successful, have customer contact CDOW. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1054Primary Error Text: Limited Draw Not OnDescription: Please verify hunt code used and process transaction again. If not successful, have customer contact CDOW. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1055Primary Error Text: 1st Draw Not OnDescription: Please verify hunt code used and process transaction again. If not successful, have customer contact CDOW. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1056Primary Error Text: Ineligible For 2nd DrawDescription: The customer is not eligible for the 2nd draw. This might be due to an application or license the customer already has on file. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1057Primary Error Text: Over The Counter Not OnDescription: Please verify hunt code used and process transaction again. If not successful, have customer contact CDOW. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1058Primary Error Text: Quota Sold OutDescription: Quota Sold Out - Please verify hunt code used below. If incorrect, attempt transaction again. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1059Primary Error Text: Participation ExclusionDescription: Please verify hunt code used. If you feel this is not correct, please contact CDOW. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance. (303-297-1192) | Response Error Code: 1060Primary Error Text: Participation DifferentDescription: Please verify hunt code used. If you feel this is not correct, please contact CDOW. | 1. Pull the agents last transaction.A. Make sure that the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly refer the agent to the CDOW Office for assistance (303-297-1192) | Response Error Code: 1061Primary Error Text: Max Licenses For SpeciesDescription: We were unable to process your request. You have purchased the maximum number of licenses you can have for this species. Please contact CDOW if you need further assistance | 1. Pull the agents last transaction.A. Verify the license codes the agent is running for the customer.2. Pull up customers file up in CTB.A. Hit F9 for Sales.· Verify the types of licenses the customer has on file.a. The customer may already have the allowed amount of transactions on file that they are allowed to have for the year.b. The customer may be trying to purchase a particular license that you are allowed to have more than one of. They may already have the allowed amount of that particular license.· If the previous troubleshooting step does not fix the problem verify with the agent the Number of products the customer is trying to purchase. You are only allowed to run 9 products in one transaction.a. If more than 9 products are being run at the same time have the agent split the products into two groups.b. Have the agent rerun the transaction. | Response Error Code: 1062Primary Error Text: Inval Vehicle Decal NurDescription: Admin Error | | Response Error Code: 1063Primary Error Text: Invalid Vehicle MakeDescription: Admin Error | | Response Error Code: 1064Primary Error Text: App2 Excds Price Of App1Description: The price for this hunt code exceeds the amount your have on file. Please select a different hunt code | | Response Error Code: 1065Primary Error Text: Inv App NumberDescription: The application number you entered is incorrect. Please verify your application number and try again. | | Response Error Code: 1066Primary Error Text: Bond/Insurance ExpiredDescription: Bond/Insurance has expired. | 1. These vendors will need to contact CDOW. (303-297-1192) Their bond/insurance has expired on their agent record in CTB. | Response Error Code: 1067Primary Error Text: App Number Not AvailableDescription: The application number you entered is not available. Please contact the CDOW for further assistance. | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, refer the agent to the CDOW Office for assistance. (309-297-1192) | Response Error Code: 1068Primary Error Text: Record Not SetupDescription: Please contact the CDOW for further assistance. | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, refer the agent to the CDOW Office for assistance. (309-297-1192) | Response Error Code: 1100Primary Error Text: 2nd Lion Already On File | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Check to make sure the customer does not already have a 2nd Lion already on file.· If the customer does not have one on file, give the agent the customers CID Number.· Have the agent rerun the transaction.· If the customer already has one file, have the agent run a duplicate for the customer. | Response Error Code: 1101Primary Error Text: Birth Date RequiredDescription: Admin Error | 1. Pull the agents last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction and enter in the customers DOB during the transaction.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 1102Primary Error Text: Customer Id Required | | Response Error Code: 1103Primary Error Text: Customer Under Age | | Response Error Code: 1104Primary Error Text: Hunt Code Not On File | | Response Error Code: 1105Primary Error Text: Invalid Hunt CodeDescription: The Hunt Code entered is invalid, please verify the number, and retry. If you continue to experience difficulty contact CDOW at (303) 297-1192 for assistance. | 1. Pull the agents last transaction.A. Verify the hunt code entered.B. Have the agent rerun the transaction.· If still experiencing problems refer the agent to the CDOW Office (303-297-1192). We do not have a list of their hunt zone codes. | Response Error Code: 1106Primary Error Text: Hunt Code Price Not SetDescription: Please verify hunt code used and process transaction again. If not successful, have customer contact CDOW. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 1107Primary Error Text: Invalid Exchange CategorDescription: The product you are attempting to purchase through the exchange process is not available through the exchange process | | Response Error Code: 1108Primary Error Text: Inval Exchange Prior Lic | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.· The hunt code is ineligible for exchange.· Refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 1109Primary Error Text: Invalid Hunt Code | 1. Pull the agents last transaction.A. Verify the hunt code entered.B. Have the agent rerun the transaction.· If still experiencing problems refer the agent to the CDOW Office (303-297-1192). We do not have a list of their hunt zone codes. | Response Error Code: 1110Primary Error Text: Invalid License CategoryDescription: The product you are attempting to purchase is not in a categorized as a product that can be purchased based on the process used. | | Response Error Code: 1111Primary Error Text: Invalid Pieces ResponseDescription: Please attempt transaction again. If still unresolved, report this error to the COwebmaster link at the bottom of this page. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone Number contact name and Terminal ID Number and get with a lead/supervisor. | Response Error Code: 1112Primary Error Text: Invalid Resident TypeDescription: Admin Error | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify with the agent the residency status of the customer.2. Pull the customers file up in CTB.A. Verify the customer’s information on file. · If the Residency status is incorrect have the agent rerun the transaction. They can correct this during the transaction.· If it is correct give the agent the customers CID Number.· Have the agent rerun the transaction. | Response Error Code: 1113Primary Error Text: Invalid Return CodeDescription: Admin Error | | Response Error Code: 1114Primary Error Text: License Type Not On File | | Response Error Code: 1115Primary Error Text: 1st Lion License Rquired | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Check to see if the customer has the 1st Lion on file.· If the customer does not have one on file they will have to purchase the 1st Lion first then they can purchase the 2nd Lion.· If the customer has one on file, give the agent the customers CID Number.· Have the agent rerun the transaction. | Response Error Code: 1116Primary Error Text: Multiple Huntcode PriceDescription: The hunt code you are applying for has multiple prices set. Please contact CDOW for further assistance. | | Response Error Code: 1117Primary Error Text: Process Type RequiredDescription: Admin Error | | Response Error Code: 1118Primary Error Text: Start Date RequiredDescription: This transaction requires that you input a Start Date during the transaction. Please process your transaction again using a valid Start Date. | 1. Pull the agents last transaction.A. Verify that the agent entered in a start date.B. Have the agent rerun the transaction.· Make sure that the terminal is prompting for a start date and that the agent is entering the date in correctly.· If it still does not go thru get with a lead/supervisor. | Response Error Code: 1119Primary Error Text: Unsuccessful Combo Nof | | Response Error Code: 1120Primary Error Text: Voucher Already Redeemed | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent verify the Voucher Number.· If the Voucher Number is incorrect have the agent rerun the transaction.· If the Voucher Number is correct refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 1121Primary Error Text: Voucher Not On FileDescription: The Voucher Number used is not recognized on the TLS system. Please verify the Voucher Number used and process your transaction again. Please contact CDOW if still unresolved. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent verify the Voucher Number.· If the Voucher Number is incorrect have the agent rerun the transaction.· If the Voucher Number is correct refer the agent to the CDOW Office for further assistance. (303-297-1192) | Response Error Code: 1122Primary Error Text: Voucher Number RequiredDescription: The Voucher Number is required for this transaction. Please process the transaction again and enter the Voucher Number. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent rerun the transaction.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 1123Primary Error Text: Invalid YearDescription: Admin Error | | Response Error Code: 1124Primary Error Text: Invalid Special TypeDescription: Admin Error - The "Special Type" setting does not match any of the valid "Special Type" entries accepted | | Response Error Code: 1125Primary Error Text: Invalid Exchange Species | | Response Error Code: 1126Primary Error Text: Voucher InactiveDescription: The voucher number used is marked as inactive in the TLS system. Please verify the voucher number used, and process your transaction again. Please contact CDOW if still unresolved. | | Response Error Code: 1127Primary Error Text: Res Id Number Required | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, get with a lead or supervisor. | Response Error Code: 1128Primary Error Text: Parent Dl # Not On File | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, refer the agent to the CDOW Office for assistance. (309-297-1192) | Response Error Code: 1129Primary Error Text: Res Id Dates Invalid | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, get with a lead or supervisor. | Response Error Code: 1130Primary Error Text: Res Id Dates Not Incl | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, get with a lead or supervisor. | Response Error Code: 1131Primary Error Text: Res Id Location Required | 1. Pull the agents last transaction.A. Verify the information entered in during the transaction.B. Have the agent rerun the transaction.C. If still having problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 5000Primary Error Text: No Stx | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 5010Primary Error Text: Xtn Process Error | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 5020Primary Error Text: Retry Failure | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 5030Primary Error Text: Telecomm ErrorDescription: The network connection was disrupted. Repeat the transaction in 5 to 10 minutes. If still unsuccessful, contact the Cowebmaster link to report this error. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 5500Primary Error Text: No Stx | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent rerun the transaction.· If still experiencing problems get with a lead/supervisor. | Response Error Code: 5520Primary Error Text: Xtn Id ErrorDescription: The network cannot identify the appropriate Transaction ID. Repeat the transaction. If still unsuccessful, contact the Cowebmaster link to report this error. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Have the agent rerun the transaction.· If still experiencing problems get with a lead/supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal Id ErrorDescription: The system is experiencing an unexpected error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through the process of starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6015Primary Error Text: Too Many ProductsDescription: This transaction contains more than 9 products. Please begin another transaction and sell fewer than 9 products. | 1. Pull the agents last transaction.A. Verify the license codes the agent is running for the customer.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· The customer may already have the allowed amount of transactions on file that they are allowed to have for the year.C. If the previous troubleshooting step does not fix the problem verify with the agent the Number of products the customer is trying to purchase. You are only allowed to run 9 in one transaction.· If more than 9 products are being run at the same time have the agent split the products into two groups.· Have the agent rerun the transaction in two separate transactions. | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: Xtn Process ErrorDescription: The system is experiencing an unexpected error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: Xtn TimeoutDescription: The system is experiencing an unexpected error. Please try again in 20 minutes. If you received this error multiple times, please contact the COwebmaster link at the bottom of this page and report the error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: Xtn Not On FileDescription: The Transaction could not be found. Contact the COwebmaster link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the CTB.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal.® If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the COwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.3. Have the Vendor rerun the transaction using the Customer ID #.A. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9998Primary Error Text: Dupl Purchase RequestDescription: There is a duplication of a Product in this transaction. Please verify products that you are requesting. Make sure they haven't already purchased this item(s). Contact the COwebmaster if still unresolved. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· If the customer already has the license on file, suggest to the agent the customer purchase a duplicate to the license.· If the customer does not have the license on file, give the agent the customers CID Number.a. Have the agent rerun the transaction.a. If still having problems get with a lead/supervisor. | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Mountain Time, Tuesday through Saturday. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Illinois Error Details | Steps to Resolve | Response Error Code: 00Primary Error Text: Request SuccessfulDescription: Request was Successful | 1. Have the Vendor press the red clear key.2. Have the Vendor rerun the transaction.3. If still having problems, get with a Lead/Supervisor. | Response Error Code: 20Primary Error Text: Invalid Function KeyDescription: The function key you entered is invalid. Please enter a valid function key. | 1. Have the Vendor press the red clear key.2. Have the Vendor rerun the transaction.3. If still having problems, get with a Lead/Supervisor. | Response Error Code: 30Primary Error Text: Invalid Maintenance TypeDescription: The maintenance type you requested is unavailable. Please enter a valid maintenance type | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 40Primary Error Text: Eff Date Not ApplicableDescription: The effective dates entered are invalid. Repeat the transaction checking to make sure the effective dates are valid dates. | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit: Verify the Effective Date entered. If the Effective Date was entered correctly, have the Vendor rerun the transaction. If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit: Look up the Permit Code in CTB, and verify that the privilege is on sale. If the privilege is on sale, have the Vendor rerun the transaction. If the same error occurs, get with a Lead/Supervisor | Response Error Code: 45Primary Error Text: Eff Time Not ApplicableDescription: The effective times entered are invalid. Repeat the transaction checking to make sure the effective times are valid times. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 60Primary Error Text: Group Hunt Not ApplicableDescription: The Group Hunt you have entered is invalid. Please try again using a valid Group Hunt. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 73Primary Error Text: Input Not ApplicableDescription: The information you have entered is not applicable. Please try again using the information requested. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 74Primary Error Text: Quantity Not ApplicableDescription: The quantity entered is invalid. Please try again using a valid quantity. | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit: Verify the Quantity of Permits being sold. You may only run up to 9 privileges in one transaction. If the Quantity is more than 9, have the Vendor rerun the transaction splitting the privileges into two groups. If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit: Have the Vendor rerun the transaction. If the same error occurs, get with a Lead/Supervisor | Response Error Code: 83Primary Error Text: Season Not ApplicableDescription: The season entered in invalid. Please enter a valid season. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 85Primary Error Text: County Not ApplicableDescription: The county you entered is not on file. Please try again using a valid county. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Agent IdDescription: The agent id you entered is invalid. Please try again using a valid Agent Id. | Get with a supervisor or lead | Response Error Code: 105Primary Error Text: Invalid Clerk IdDescription: The clerk id you entered is invalid. Please try again using a valid clerk id. | 1. Ask the agent to try again.2. If they are still getting Invalid Clerk ID, ask the agent to get with the store manager and verify that they have not changed the ID Number.A. If the manager has not changed the Clerk ID Numbers, walk the agent thru disabling the Clerk ID's.B. Let the agent know that they will have to reenter all the Clerk ID Numbers to turn it back on.C. Have the agent try to run the transaction again. | Response Error Code: 106Primary Error Text: Invalid User IdDescription: The user id you entered is invalid. Please try again using a valid user id. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 110Primary Error Text: Invalid Cid NumberDescription: We were unable to locate your customer account using the Customer Number you entered. Please check the number and enter again. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.1. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CIDNumber.· Have the agent rerun the transaction. | Response Error Code: 120Primary Error Text: No Customer Id EnteredDescription: We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CIDNumber.· Have the agent rerun the transaction. | Response Error Code: 129Primary Error Text: Birth Date RequiredDescription: We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 130Primary Error Text: Invalid Ssn NumberDescription: We are unable to locate your customer record. Please verify that all of the information entered is correct. If any portion of the data you entered does not match the information on file, the customer record cannot be located. If you are still unable to process your request, please call (217) 785-4217. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CIDNumber.· Have the agent rerun the transaction. | Response Error Code: 137Primary Error Text: Invalid Tcn NumberDescription: Invalid Fur harvester/Trapper Number. Please verify your Certification Number and try your request again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 140Primary Error Text: Invalid Dln NumberDescription: The driver's license number entered is not a valid number. Please verify the number entered, and try the transaction again. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 160Primary Error Text: Invalid Atp InformationDescription: The ATP information is invalid. Please enter valid ATP information | 1. Get with a supervisor or lead | Response Error Code: 190Primary Error Text: Invalid Pos Field HeaderDescription: The POS field header is invalid. Please enter valid field header information. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: Nbr Licenses ExceededDescription: The POS field header is invalid. Please enter valid field header information. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 230Primary Error Text: No Licenses EnteredDescription: You have not selected any licenses or approvals for purchase. Please select the license or approval you wish to purchase. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 240Primary Error Text: Charge Indicator ErrorDescription: The charge indicator in the transaction does not contain valid information. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 250Primary Error Text: Duplicate Year ErrorDescription: You have a privilege on file for the year chosen. Please choose another license year. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 260Primary Error Text: Invalid TimestampDescription: The Processing Time is invalid. Please check that your computer is reflecting the current date and time and attempt your sale again. If this is unsuccessful, Please email the ILwebmaster by clicking the link at the bottom of this page and report this error. | 1. Have the agent run an ACH Report.2. Have the agent rerun their transaction again.A. If still having problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident TypeDescription: Residency selection does not match your customer record on file in the database. Please try again using a valid resident code. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 305Primary Error Text: Invalid Customer Id TypeDescription: The Alternate Id Type entered is invalid. Please verify that your proper residency was entered and try your sale again. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.1. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 310Primary Error Text: Invalid Cust. Birth DateDescription: Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again. | 1. Pull the agent’s last transaction.A. Verify the customer's DOB was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.· Verify the customer's DOB on file.· If the number is incorrect on file, correct it.· If the number is correct, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 312Primary Error Text: Invalid Cust. Phone NbrDescription: The customer phone number entered is invalid. Please try again using a valid customer phone number. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 330Primary Error Text: Customer Name RequiredDescription: Please verify that you have entered the correct customer name and try your sale again. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 331Primary Error Text: Customer Address ReqDescription: Please verify that you have entered your address and try your sale again. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 332Primary Error Text: Invalid Customer HeightDescription: The customer height you entered is incorrect. Please try again using the correct customer height. | 1. Pull the agent’s last transaction.A. Make sure that they are entering in the height the right way. You have to put in 1 digit for the feet and 2 digits for the inches 5 ft 02 in, not 5ft 2 in.a. Have the agent rerun the transaction. i. If still having problems, see a lead or supervisor. | Response Error Code: 333Primary Error Text: Invalid Customer WeightDescription: The customer weight you entered is incorrect. Please try again using the correct customer weight. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 334Primary Error Text: Invalid Customer GenderDescription: The customer gender you entered is incorrect. Please try again using the correct customer gender. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.A. Have the agent rerun the transaction¨ If still having problems, see a lead or supervisor. | Response Error Code: 335Primary Error Text: Invalid Hair ColorDescription: The customer hair color you entered is incorrect. Please try again using the correct hair color. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 336Primary Error Text: Invalid Cust. Eye ColorDescription: The customer eye color you entered is incorrect. Please try again using the correct customer eye color. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 350Primary Error Text: Invalid Group OptionDescription: The Group Option is invalid. Please check the application types and Group Leader input, and run the transaction again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 355Primary Error Text: Invalid Group NumberDescription: The Group Number is invalid. Please check the Group Leader Number input, and process the transaction again. | 1. Pull the group leader’s file up in GUI.A. Select transactions. Check the group leader’s application type.2. Pull the agent’s last transaction.A. Verify the agent entered the group number in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, have the agent rerun the transaction again.· If the transaction denies again, get with a lead or supervisor. | Response Error Code: 361Primary Error Text: Invalid Landowner CountyDescription: The Landowner County you entered is not on file. Please try again using a valid landowner county. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 362Primary Error Text: Invalid Landowner AcresDescription: The number of acres entered is invalid. Please enter a valid number of acres. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 364Primary Error Text: Invalid Landowner TypeDescription: The Landowner type is invalid. Please check the Landowner type and process the transaction again. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 367Primary Error Text: Invalid Lndownr SpeciesDescription: The Landowner species you entered is invalid. Please enter a valid Landowner species | 1. Get with a supervisor or lead. | Response Error Code: 368Primary Error Text: Invalid Landowner HuntDescription: The Landowner Hunt you entered is invalid. Please enter a valid Landowner Hunt | 1. Get with a supervisor or lead. | Response Error Code: 370Primary Error Text: Invalid Hcn NumberDescription: The Hunter Certification Number is Invalid. Please reenter the transaction and check the Hunter Certification number. | 1. Pull the agent’s last transaction.A. Verify the customer number was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Verify the customer's Hunter Certificate Number on file.b. If the number is incorrect on file, correct the number.c. If the number is not on file, add it to the file.d. Give the agent the customer’s CID Number.e. Have the agent rerun the transaction.f. If still having problems, see a lead or supervisor. | Response Error Code: 372Primary Error Text: Invalid Hip SurveyDescription: The HIP survey you entered is invalid. Please try again using the correct HIP survey. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 377Primary Error Text: Trapper Ed NofDescription: Trapper Ed Certification is not on file. Please call IDNR at 217-785-4217 for assistance. | | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid License TypeDescription: The license type entered is invalid. Please try again using a valid license type. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 401Primary Error Text: Invalid License StatusDescription: The license status is invalid. Please try again using a valid license status. | 1. Pull the agent’s last transaction.A. Verify all the information entered during the transaction.2. Pull the license code up in GUI.A. Make sure the license code status is set to open.· If the status is open, have the agent rerun the transaction.· If the status is not open, get with a lead or supervisor. | Response Error Code: 402Primary Error Text: License Not AllowedDescription: The license type chosen is not allowed. Please choose another license type. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.1. Click on Active Licenses.2. Verify the licenses the customer has on file.3. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 404Primary Error Text: Invalid License QuantityDescription: The license quantity is invalid. Please check the quantity entered, and process the transaction again. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor | Response Error Code: 410Primary Error Text: Invalid License Eff DateDescription: The effective date you entered was invalid. Please try again using a valid effective date. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 420Primary Error Text: Invalid License Eff TimeDescription: The effective time you entered was invalid. Please try again using a valid effective time. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 430Primary Error Text: Invalid Txn NumberDescription: The transaction number you entered was invalid. Please try again using a valid transaction number. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 440Primary Error Text: Invalid Reason CodeDescription: The reason code you entered was invalid. Please try again using a valid reason code. | Reason codes are listed in the terminal. Vendors should be able to pick which reason and not have to call in for the appropriate code. | Response Error Code: 460Primary Error Text: Invalid License CostDescription: The license cost you entered was invalid. Please try again using a valid approval cost. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.· Ask the agent when they ran the transaction if it asked about a donation.a. If it did, make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.a. If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.a. If they are still having problems get with a lead or supervisor. | Response Error Code: 470Primary Error Text: Invalid License Exp DateDescription: The license expiration date you entered was invalid. Please try again using a valid license expiration date. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 472Primary Error Text: Invalid License Exp TimeDescription: The license expiration time you entered was invalid. Please try again using a valid license expiration time. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 480Primary Error Text: Invalid Hunt Lic SeasonDescription: The hunting license season you have entered in invalid. Please try again using a valid season. | | Response Error Code: 482Primary Error Text: Cntyshaxref Record NofDescription: The county or special hunt area you have entered is not on file. | | Response Error Code: 487Primary Error Text: Invalid Lic Renewal | 1. Get with a supervisor or lead | Response Error Code: 491Primary Error Text: Invalid Hunt Lic LoctnDescription: The hunting license location you have entered in invalid. Please try again using a valid location. | 1. Get with a supervisor or lead | Response Error Code: 492Primary Error Text: Invalid Hunt Lic ShaDescription: The hunting license special hunt area you have entered in invalid. Please try again using a valid special hunt area. | 1. Get with a supervisor or lead | Response Error Code: 493Primary Error Text: Invalid Hunt Lic CountyDescription: The hunting license county you have entered in invalid. Please try again using a valid county. | 1. Pull the agent’s last transaction.A. Verify the County code entered.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 494Primary Error Text: Invalid Customer County | 1. Pull the agent’s last transaction.A. Verify the County code entered.B. Have the agent rerun the transaction.C. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 496Primary Error Text: Invalid Customer Survey | 1. Get with a supervisor or lead | Response Error Code: 497Primary Error Text: Activate Not AllowedDescription: ERROR: ACTIVATE NOT ALLOWED | 1. Get with a supervisor or lead | Response Error Code: 499Primary Error Text: Reversal Not AllowedDescription: The reversal you are attempting is invalid. Please try again. | 1. Pull the customer’s file up in GUI. A. Click on Active Licenses.B. Verify the licenses customer has on file.C. Verify the license the agent is trying to reverse.· If they did get a printout, void the transaction for the agent. Remember to tell them to write void across the license and mail it in to the state.· If they did not get a printout, reverse the transaction for the agent. | Error Details | Steps to Resolve | Response Error Code: 500Primary Error Text: Retry Not AllowedDescription: ERROR: RETRY NOT ALLOWED | 1. Get with a supervisor or lead | Response Error Code: 501Primary Error Text: Invalidate Not AllowedDescription: ERROR: INVALIDATE NOT ALLOWED | 1. Get with a supervisor or lead | Response Error Code: 540Primary Error Text: Invalid Hip SpeciesDescription: The HIP species you entered is invalid. Please enter a valid HIP species | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 550Primary Error Text: Invalid Hip HarvestedDescription: The HIP harvested you entered is invalid. Please enter a valid HIP harvested. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 560Primary Error Text: Hip Species DuplicationDescription: The HIP survey contained invalid data | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.A. Click on Active LicensesB. Verify the licenses the customer has on file.C. Let the agent know what the customer has on file.D. Have the agent rerun the transaction.E. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 576Primary Error Text: Invalid Hunt ChoicesDescription: The hunt choices you have selected are invalid. Please enter a valid hunt choice. | Get with a supervisor or lead | Response Error Code: 583Primary Error Text: Invalid Supply ItemDescription: The Supply Item you entered is invalid. Please enter a valid Supply Item. | Get with a supervisor or lead | Response Error Code: 584Primary Error Text: Invalid Supply QuantityDescription: The Supply Quantity you entered is invalid. Please enter a valid Supply Quantity. | Get with a supervisor or lead | Response Error Code: 586Primary Error Text: Number Supplies ExceededDescription: The number of supplies you entered has exceeded the daily limit. Please enter a valid number of supplies. | Get with a supervisor or lead | Response Error Code: 588Primary Error Text: Exceeded Max ChoicesDescription: You have exceeded the maximum number of choices. Please limit your selection and try again. | | Error Details | Steps to Resolve | Response Error Code: 610Primary Error Text: License Type ProhibitedDescription: The license requested is not allowed. Verify the license type requested, and repeat the transaction. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.1. Click on Active Licenses.2. Verify the licenses the customer has on file.3. Let the agent know what the customer has on file.4. Have the agent rerun the transaction.5. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 620Primary Error Text: License Date RangeDescription: The Date Range entered for this product is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the license code up in GUI.1. Verify that the license is on sale.2. If it is not on sale, the customer cannot purchase the license 3. If the license is on sale, pull the customers file up in GUI.A. Click on Active Licenses.B. Let the agent know what the customer has on file. The customer may have a license already on file that the dates are overlapping.C. Have the agent rerun the transaction.D. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 625Primary Error Text: License Time RangeDescription: The Time Range entered for this product is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the license code up in GUI.4. Verify that the license is on sale.5. If it is not on sale, the customer cannot purchase the license 6. If the license is on sale, pull the customers file up in GUI.i. Click on Active Licenses.ii. Let the agent know what the customer has on file. The customer may have a license already on file that the dates are overlapping.iii. Have the agent rerun the transaction.iv. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 630Primary Error Text: License Age LimitDescription: Your age will not allow you to purchase this product. Please verify that the product you are attempting to buy is correct for your age. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in GUI.A. Verify the age limit for the license.3. Pull the customer’s file up in GUI.A. Verify the customer's DOB and age.· If the customer is not age appropriate for the license, they cannot purchase it. Have the agent rerun the transaction using a different code.· If the customer is age appropriate for the license, have the agent rerun the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 632Primary Error Text: Season Dates Record Nof | | Response Error Code: 633Primary Error Text: Season Loc Record Nof | | Response Error Code: 640Primary Error Text: License DuplicationDescription: A license you requested already exists in your customer account OR the same license was requested twice in this transaction. Please verify your requested licenses and any current active licenses you possess. If you need a duplicate, return to the selection list and select an appropriate duplicate license. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Let the agent know what the customer has on file.d. Have the agent rerun the transaction.e. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 660Primary Error Text: Prior License RequiredDescription: We are unable to issue one of the licenses you requested because your customer record does not contain the related license that is required as a prerequisite for that purchase. For example, if you are attempting to purchase a duplicate license, we must be able to locate the original license in your record. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Let the agent know what the customer has on file.d. If the agent wants to know the type of license required in order for the customer to get the one they are trying to purchase, refer them to the ILDNR. (217-782-2965)e. Have the agent rerun the transaction.f. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 670Primary Error Text: Last Name Is DifferentDescription: Please verify the last name entered and repeat the sale. | 1. Get with a supervisor or lead | Response Error Code: 680Primary Error Text: Customer Call 217/7826431 | 1. Get with a supervisor or lead | Response Error Code: 681Primary Error Text: Customer Call 800/4474278 | 1. Get with a supervisor or lead | Response Error Code: 690Primary Error Text: License Cost AmountDescription: The approval cost amount you entered in invalid. Please enter a valid approval cost amount. | 1. Pull the agent’s last transaction.2. Verify the information entered during the transaction.3. Ask the agent when they ran the transaction if it asked about a donation.A. If it did, make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.B. If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.C. If they are still having problems get with a lead or supervisor. | Response Error Code: 692Primary Error Text: Deny License Included | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Click on Active Licenses.b. Let the agent know what the customer has on file. The customer may have a license on file that includes the one they are trying to purchase.c. Have the agent rerun the transaction.d. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 695Primary Error Text: Customer To Call IdnrDescription: Please contact IDNR at 217-785-4217 - There is an exclusion on the customer's record that is preventing the sale from being approved. | 1. Get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Denied: Agent ClassDescription: The agent is not authorized to sell the product. Certain products cannot be sold at all agent locations. | 1. Pull the license code up in GUI.A. Verify the agent class for that license.2. Click on Agents.A. Verify the class listed on the agents file.· If the agent class does not match in both the agent file & the license, refer the agent to the ILDNR. (217-782-6232)The vendor does not have the right class for running the license.· If the agent class matches in both the agent file and the license file, have the agent rerun the transaction.a. If still having problems, see a lead or supervisor. | Response Error Code: 715Primary Error Text: Birth Date Is DifferentDescription: Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again. | 1. Pull the agent’s last transaction.A. Make sure they entered in the DOB correctly.· If the DOB was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.B. Check the customer's DOB on file.· If the DOB is correct, give the agent the Customer ID Number and have them rerun transaction.· If the DOB is incorrect, correct the DOB and have the agent rerun the transaction. | Response Error Code: 716Primary Error Text: Customer Type DenialDescription: Your customer record indicates that you are a nonresident. If your residency has changed, you will need to purchase your license at an agent location or an IDNR office and provide the appropriate verification to change your residency. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Pull the customer’s file up in up CTB.A. Verify the customer's address and residency indicator.B. Have the agent rerun the transaction.C. If still having problems get with a lead or supervisor. | Response Error Code: 720Primary Error Text: License Resident Type | 1. Pull the agent’s last transaction.A. Make sure they are entering in the residency status correctly.· If incorrect, have the agent rerun the transaction.· If the status was entered in correctly, pull the customer’s file up in GUI.2. Check the customer's residency on file.A. If the status is correct, give the agent the Customer ID Number and have them rerun transaction.B. If the status is incorrect, get with a lead or supervisor. | Response Error Code: 722Primary Error Text: Hip Survey RequiredDescription: You must be HIP certified in order to purchase this license type. Please return to the main menu and answer the HIP survey questions. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction and include the Hip Survey during the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 740Primary Error Text: License Date OverlapDescription: License effective date overlap. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems, pull the customer’s file in GUI.Click on Active Licenses.Let the agent know what the customer has on file. The customer may be trying to purchase a license that overlaps with one they already have on file. | Response Error Code: 769Primary Error Text: Invalid Lottery ChoiceDescription: The Lottery choice you have selected is invalid and not available. Please select a valid lottery choice. | | Response Error Code: 770Primary Error Text: License Not ReplacementDescription: The replacement sale is invalid please check the license type and repeat transaction. | 1. Pull the agent’s last transaction.2. Verify the license code entered was entered in correctly.3. If the number was entered in incorrectly, have the agent rerun the transaction. | Response Error Code: 776Primary Error Text: License Max ExceededDescription: The amount of privileges on your customer record has exceeded the internet limit. Please email the IL Webmaster by clicking on the link at the bottom of this page. | Get with a supervisor or lead | Response Error Code: 777Primary Error Text: Max Limit 3 ExceededDescription: The amount of privileges on your customer record for this privilege has exceeded 3. | | Response Error Code: 780Primary Error Text: License Hunt LocationDescription: The unit that you have selected to hunt is not valid. If you wish to select a different unit please return to the main menu and try your transaction again. | 1. Pull up the agent’s last transaction.A. Verify the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly get with a lead or supervisor. | Response Error Code: 791Primary Error Text: Ssn Number RequiredDescription: SSN is required to complete this transaction. Please enter in the SSN. | Get with a supervisor or lead | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: Hcn Number RequiredDescription: Proof of hunter safety number is required for this license type. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.· Verify the customer has had the required hunter certification course.a. If they have had the required hunter certification course have the agent rerun the transaction and add it during the transaction.b. If still having problems get with a lead/supervisor. | Response Error Code: 801Primary Error Text: Landowner Cert RequiredDescription: Proof of landowner certification is required for this license type. | 1. Get with a supervisor or lead | Response Error Code: 809Primary Error Text: Season Location ClosedDescription: The season location you have selected is currently closed. Please select a valid location. | | Response Error Code: 817Primary Error Text: Tcn Number RequiredDescription: Your Trapper Certification Number is required to purchase this privilege. Please enter your Certification number and try your request again. | 1. Get with a supervisor or lead | Response Error Code: 818Primary Error Text: Agentloc Not On FileDescription: Agent location not on file. | 1. Get with a supervisor or lead | Response Error Code: 860Primary Error Text: Group Number Not On FileDescription: The Group Number entered was not found in the database, please verify the number entered, and try the transaction again. | 1. Get with a supervisor or lead | Response Error Code: 861Primary Error Text: Group Location DifferentDescription: The Group Location entered is invalid, please verify and try the transaction again. | 1. Pull up the agent’s last transaction.A. Verify the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly get with a lead or supervisor. | Response Error Code: 862Primary Error Text: Group Number Sold OutDescription: The Group Number entered already has its maximum number of hunters. Please verify the group number entered, and try the transaction again. | 1. Get with a supervisor or lead | Response Error Code: 864Primary Error Text: Group Leader Not On FileDescription: The Group Leader entered was not found in the database, please verify the number entered, and try the transaction again. | 1. Get with a supervisor or lead | Response Error Code: 865Primary Error Text: Group Member Not On FileDescription: The Group Member entered was not found in the database, please verify the number entered, and try the transaction again. | 1. Get with a supervisor or lead | Response Error Code: 880Primary Error Text: Quota Licenses Sold OutDescription: The Quota Hunt Licenses have been sold out. | 1. Get with a supervisor or lead | Error Details | Steps to Resolve | Response Error Code: 900Primary Error Text: Agent Not On FileDescription: Agent record not found on database. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If the transaction still denies, pull the agent’s file up in GUI. a. If unable to locate the Agent, get with a lead or supervisor.b. If you can locate the Agent, get with a lead or supervisor. | Response Error Code: 901Primary Error Text: Invalid Totals DateDescription: The totals date is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent try to run the daily totals again.· If still having problems get with a lead or supervisor. | Response Error Code: 910Primary Error Text: Agent Closed On FileDescription: DENIED:AGENT CLOSED ON FILE | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If the transaction still denies, pull the agent’s file up in GUI.a. If unable to locate the Agent, get with a lead or supervisor.b. If you can locate the Agent, check the Agent file and verify the status of the Agent.§ If the agent is closed, get with a lead or supervisor.§ If the agent is not closed on file, get with a lead or supervisor. | Response Error Code: 915Primary Error Text: Agent Locked On FileDescription: DENIED:AGENT LOCKED ON FILE | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If the transaction still denies, pull the agent’s file up in GUI.· If unable to locate the Agent, get with a lead or supervisor.· If you can locate the Agent, check the Agent file and verify the status of the Agent.a. If the agent is locked, get with a lead or supervisor.b. If the agent is not locked on file, get with a lead or supervisor. | Response Error Code: 930Primary Error Text: Customer Closed On FileDescription: Your transaction is unable to be processed. Please call your local office for assistance. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If the transaction still denies, pull the customer’s file up in GUI.Check to make sure the customer does not have more than one file.If the customer only has one file, check to see if it has been closed.If it has been closed, get with a lead or supervisor.If the customer has more than one file, give the agent the Customer ID Number for the open file.Have the agent rerun the transaction using Customer ID Number. | Response Error Code: 940Primary Error Text: Txnsale Not On FileDescription: We are unable to process your request, please try your request again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Pull the customer’s file up in GUI.A. Click on Active Licenses & verify the licenses the customer has on file.· If the transaction is not on file, have agent hit the clear key until they reach the Main Menu.· ATPs stored in the terminal. Check the terminal to see if they have any ATP’s Xmit, print and fax the Atp report, then initiate a Full Download thru Setup 3740 Terminal1. Press the purple Setup key.2. It will then ask for a password, have the agent enter in 1 2 3 4 5 6 and then hit Enter. This should bring them to the main Setup Menu.A. If this password will not work the override password is 9 6 8 6 3.3. Hit F4 for More and then Hit F2 for Download.4. Ask the agent if you are on the same line.* If the answer is no then hit F4 for Full.* If the answer is yes then have the agent hang up, wait 5 seconds and then hit F4 for Full.Check the customer's file to see if the any of the ATPs were for that customer.· If they did get a printout, void the transaction for the agent.· Remember to tell them to write void across the license and mail it in to the state.· If they did not get a printout, reverse the transaction for the agent. | Response Error Code: 950Primary Error Text: Txnsale Not ActiveDescription: We were unable to process your request because the product(s) you are requesting are not in active status on your customer record. Please double check transaction number and re-submit. If you need further assistance, email the IL webmaster by clicking the link below. | 1. Pull the customer’s file up in GUI.A. Click on Active Licenses.B. Let the agent know if the license they are trying to duplicate or reprint is active or not.· If the transaction is not active, have the agent clear out to the Main menu. The agent will need to rerun the transaction thru Sale. | Response Error Code: 951Primary Error Text: Nbr Totals ExceededDescription: Your transaction is unable to be processed. Please call your local IDNR office for assistance. | 1. Get with a supervisor or lead | Response Error Code: 960Primary Error Text: Txnsale Already ActiveDescription: Transaction Sale Already Active. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Have the agent rerun the transaction.d. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 981Primary Error Text: Hunt County Not On File | 1. Get with a supervisor or lead | Response Error Code: 982Primary Error Text: Hunt Sha Not On FileDescription: The special hunt area you have selected is invalid. Please select a valid SHA. | 1. Get with a supervisor or lead | Response Error Code: 983Primary Error Text: Hunt Season Not On FileDescription: The hunt season you have selected is invalid. Please enter a valid season. | 1. Get with a supervisor or lead | Response Error Code: 986Primary Error Text: Invalid Vehicle Id | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.a. If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 1012Primary Error Text: Invalid Resident ProofDescription: The proof of residency you have entered is invalid. Please try again using a valid proof of residency. | 1. Get with a supervisor or lead | Response Error Code: 1016Primary Error Text: Invalid Cust Solic Ind | 1. Get with a supervisor or lead | Response Error Code: 1068Primary Error Text: Nbr Control Not On File | | Response Error Code: 1134Primary Error Text: Invalid State ResidencyDescription: The state of residency you have entered is invalid. Please enter your state of residency. | | Response Error Code: 1135Primary Error Text: Outfitter Not On FileDescription: The outfitter number you have entered/selected is invalid. Please enter a valid outfitter number. | | Response Error Code: 1136Primary Error Text: Outfitter Number NofDescription: The outfitter number entered does not mach any on file, please double check the number and enter again. If you continue to get this error contact your outfitter or IL DNR to obtain the valid outfitter number. | | Response Error Code: 1180Primary Error Text: Invalid Disability CodeDescription: The disability code you have entered is invalid. Please try again using a valid disability code. | Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1181Primary Error Text: Disability Info Required | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 3614Primary Error Text: Qty Or Amt Is MissingDescription: Log Only Amount and/or Quantity are required for this transaction. Please check the information entered, and resubmit. | 1. Get with a supervisor or lead | Response Error Code: 3615Primary Error Text: Renewal Code InvalidDescription: The renewal code you have entered is invalid. Please try again using a valid renewal code. | 1. Get with a supervisor or lead | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal. If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download. If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal Id ErrorDescription: The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through the process of starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: The terminal has a pending update and requires a download. Please initiate a full download. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through the process of starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: Xtn Process ErrorDescription: The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: Xtn TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: Xtn Not On FileDescription: The Transaction could not be found. Contact the IL webmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the CTB Web-Admin.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal.® If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the ILwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.· Have the Vendor rerun the transaction using the Customer ID #.a. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 9998Primary Error Text: Dupl Purchase RequestDescription: There is a duplication of a Product in this transaction. Please verify products that you are requesting. Make sure they haven't already purchased this item(s). Contact the ILwebmaster if still unresolved. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· If the customer already has the license on file, suggest to the agent the customer purchase a duplicate to the license.· If the customer does not have the license on file, give the agent the customers CID Number.a. Have the agent rerun the transaction. If still having problems get with a lead/supervisor. | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Kansas Error Details | Steps to Resolve | Response Error Code: 00Primary Error Text: Request SuccessfulDescription: Request was Successful | | Response Error Code: 20Primary Error Text: Invalid Function KeyDescription: The function key you entered is invalid. Please enter a valid function key. | 1. Have the vender press the red clear key.2. Have the agent rerun the transaction.3. If still having problems, get with a lead or supervisor. | Response Error Code: 30Primary Error Text: Invalid Maintenance TypeDescription: The maintenance type you requested is unavailable. Please enter a valid maintenance type | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 40Primary Error Text: Eff Date Not ApplicableDescription: The effective dates entered are invalid. Repeat the transaction checking to make sure the effective dates are valid dates. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 45Primary Error Text: Eff Time Not ApplicableDescription: The effective times entered are invalid. Repeat the transaction checking to make sure the effective times are valid times. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 60Primary Error Text: Grouphunt Not ApplicableDescription: The Group Hunt you have entered isinvalid.Please try again using a valid Group Hunt. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 73Primary Error Text: Input Not ApplicableDescription: The information you have entered is not applicable. Please try again using the information requested. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 74Primary Error Text: Quantity Not ApplicableDescription: The quantity entered is invalid. Please try again using a valid quantity. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 83Primary Error Text: Season Not ApplicableDescription: The season entered is invalid. Please enter a valid season. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 85Primary Error Text: County Not ApplicableDescription: The county you entered is not on file. Please try again using a valid county. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Agent IdDescription: The agent id you entered is invalid. Please try again using a valid Agent Id. | | Response Error Code: 105Primary Error Text: Invalid Clerk IdDescription: The clerk id you entered is invalid. Please try again using a valid clerk id. | 1. Ask the agent to try again.2. If they are still getting Invalid Clerk ID, ask the agent to get with the store manager and verify that they have not changed the ID Number.A. If the manager has not changed the Clerk ID Numbers, walk the agent thru disabling the Clerk ID's.B. Let the agent know that they will have to reenter all the Clerk ID Numbers to turn it back on.C. Have the agent try to run the transaction again. | Response Error Code: 106Primary Error Text: Invalid User IdDescription: The user id you entered is invalid. Please try again using a valid user id. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 110Primary Error Text: Invalid Cid NumberDescription: We were unable to locate your customer account using the Customer Number you entered. Please check the number and enter again. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 120Primary Error Text: No Customer Id EnteredDescription: We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 129Primary Error Text: Birth Date RequiredDescription: We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 130Primary Error Text: Invalid Ssn NumberDescription: We are unable to locate your customer record. Please verify that all of the information entered is correct. If any portion of the data you entered does not match the information on file, the customer record can not be located. If you are still unable to process your request, please call (800) 918-2790. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 136Primary Error Text: Invalid Acn NumberDescription: Invalid Archery Certification Number. Please verify your Archery Certification Number and try your request again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 137Primary Error Text: Invalid Tcn NumberDescription: Invalid Furharvester/Trapper Number. Please verify your Certification Number and try your request again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 140Primary Error Text: Invalid Dln NumberDescription: The driver’s license number entered is not a valid number. Please verify the number entered, and try the transaction again. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 160Primary Error Text: Invalid Atp InformationDescription: The ATP information is invalid. Please enter valid ATP information | 1. The information sent in the ATP packet is invalid.A. Have the agent rerun the transaction.B. If still having problems, get with a lead or supervisor. | Response Error Code: 190Primary Error Text: Invalid Pos Field HeaderDescription: The POS field header is invalid. Please enter valid field header information. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: Nbr Licenses ExceededDescription: The POS field header is invalid. Please enter valid field header information. | 1. Pull the agent’s last transaction.A. Verify the license codes the agent is running for the customer.2. Pull the customer’s file up in GUI.A. Click on Licenses.B. Verify the types of licenses the customer has on file.· The customer may already have the allowed amount of transactions on file that they are allowed to have for the year.C. If the previous troubleshooting step does not fix the problem, verify with the agent the number of products the customer is trying to purchase. You are only allowed to run 9 in one transaction.· If more than 9 products are being run at the same time, have the agent split the products into two groups.i. Have the agent rerun the transaction in two separate transactions. | Response Error Code: 230Primary Error Text: No Licenses EnteredDescription: You have not selected any licenses or approvals for purchase. Please select the license or approval you wish to purchase. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 240Primary Error Text: Charge Indicator ErrorDescription: The charge indicator in the transaction does not contain valid information. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 250Primary Error Text: Duplicate Year ErrorDescription: You already have a privilege on file for the year chosen. Please choose another license year. | 1. Inform the agent that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the agent’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 260Primary Error Text: Invalid TimestampDescription: The Processing Time is invalid. Please check that your computer is reflecting the current date and time and attempt your sale again. If this is unsuccessful, Please email the KSwebmaster by clicking the link at the bottom of this page and report this error. | 1. Have the agent run an ACH Report.2. Have the agent rerun their transaction again.A. If still having problems, get with a lead or supervisor | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident TypeDescription: Residency selection does not match your customer record on file in the database. Please try again using a valid resident code. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.A. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 305Primary Error Text: Invalid Customer Id TypeDescription: The Alternate Id Type entered is invalid. Please verify that your proper residency was entered and try your sale again. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.3. Have the agent rerun the transaction. | Response Error Code: 310Primary Error Text: Invalid Cust. Birth DateDescription: Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again. | 1. Pull the agent’s last transaction.A. Verify the customer's DOB was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.B. Verify the customer's DOB on file.· If the number is incorrect on file, correct it.· If the number is correct, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 312Primary Error Text: Invalid Cust. Phone NbrDescription: The customer phone number entered is invalid. Please try again using a valid customer phone number. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 330Primary Error Text: Customer Name RequiredDescription: The customer name is required to complete this sale. Repeat the transaction and verify the name. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 331Primary Error Text: Customer Address ReqDescription: The customer address is required to complete the sale. Repeat the transaction and verify the address. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 332Primary Error Text: Invalid Customer HeightDescription: The customer height you entered is incorrect. Please try again using the correct customer height. | 1. Pull the agent’s last transaction.A. Make sure that they are entering in the height the right way. You have to put in 1 digit for the feet and 2 digits for the inches 5 ft 02 in, not 5ft 2 in.B. Have the agent rerun the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 333Primary Error Text: Invalid Customer WeightDescription: The customer weight you entered is incorrect. Please try again using the correct customer weight. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.3. Have the agent rerun the transaction. | Response Error Code: 334Primary Error Text: Invalid Customer GenderDescription: The customer gender you entered is incorrect. Please try again using the correct customer gender. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction· If still having problems, see a lead or supervisor. | Response Error Code: 336Primary Error Text: Invalid Cust. Eye ColorDescription: The customer eye color you entered is incorrect. Please try again using the correct customer eye color. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the agent run the customer as a new customer.B. If you can locate the customer, give the agent the customer’s CID Number.· Have the agent rerun the transaction. | Response Error Code: 350Primary Error Text: Invalid Group OptionDescription: The Group Option is invalid. Please check the application types and Group Leader input, and run the transaction again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 355Primary Error Text: Invalid Group NumberDescription: The Group Number is invalid. Please check the Group Leader Number input, and process the transaction again. | 1. Pull the group leader’s file up in GUI.A. Select transactions. Check the group leader’s application type.2. Pull the agent’s last transaction.A. Verify the agent entered the group number in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, have the agent rerun the transaction again.· If the transaction denies again, get with a lead or supervisor. | Response Error Code: 361Primary Error Text: Invalid Landowner CountyDescription: The Landowner County you entered is not on file. Please try again using a valid landowner county. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 362Primary Error Text: Invalid Number Of AcresDescription: The number of acres entered is invalid. Please enter a valid number of acres. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 363Primary Error Text: Invalid Landown County 2Description: The Landowner County you entered is not on file. Please try again using a valid landowner county. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 364Primary Error Text: Invalid Landowner TypeDescription: The Landowner type is invalid. Please check the Landowner type and process the transaction again. | | Response Error Code: 365Primary Error Text: Tag Limit ExceededDescription: The Tag Limit has been exceeded. | | Response Error Code: 370Primary Error Text: Invalid Hcn NumberDescription: The Hunter Certification Number is Invalid. Please reenter the transaction and check the Hunter Certification number. | 1. Pull the agent’s last transaction.A. Verify the customer number was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Verify the customer's Hunter Certificate Number on file.b. If the number is incorrect on file, correct the number.c. If the number is not on file, add it to the file.d. Give the agent the customer’s CID Number.e. Have the agent rerun the transaction.f. If still having problems, see a lead or supervisor. | Response Error Code: 372Primary Error Text: Invalid Hip SurveyDescription: The HIP survey you entered is invalid. Please try again using the correct HIP survey. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 385Primary Error Text: Invalid Propulsion CodeDescription: The propulsion type selected in invalid. Please try again using the correct propulsion type. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 386Primary Error Text: Invalid Fuel TypeDescription: The fuel type selected in invalid. Please try again using the correct fuel type. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 387Primary Error Text: Boat Record MissingDescription: We were unable to locate your boat record with the information you have provided. Please verify that the information you entered is correct and resubmit. | | Response Error Code: 388Primary Error Text: Boat Renewal DuplicationDescription: The information entered matches information on a boat renewal that has previously been processed. Please verify the information and resubmit. | | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid License TypeDescription: The license type entered is invalid. Please try again using a valid license type. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 401Primary Error Text: Invalid License StatusDescription: The license status is invalid. Please try again using a valid license status. | 1. Pull the agent’s last transaction.A. Verify all the information entered during the transaction.2. Pull the license code up in GUI.A. Make sure the license code status is set to open.· If the status is open, have the agent rerun the transaction.· If the status is not open, get with a lead or supervisor. | Response Error Code: 402Primary Error Text: License Not AllowedDescription: The license type chosen is not allowed. Please choose another license type. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.Ø Click on Active Licenses.Ø Verify the licenses the customer has on file.Ø Have the agent rerun the transaction.2. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 404Primary Error Text: Invalid License QuantityDescription: The license quantity is invalid. Please check the quantity entered and process the transaction again. | 1. Pull the agent’s last transaction1. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 410Primary Error Text: Invalid License Eff DateDescription: The effective date you entered was invalid. Please try again using a valid effective date. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 420Primary Error Text: Invalid License Eff TimeDescription: The effective time you entered was invalid. Please try again using a valid effective time. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 430Primary Error Text: Invalid Txn NumberDescription: The transaction number you entered was invalid. Please try again using a valid transaction number. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 440Primary Error Text: Invalid Reason CodeDescription: The reason code you entered was invalid. Please try again using a valid reason code. | | Response Error Code: 460Primary Error Text: Invalid License CostDescription: The license cost you entered was invalid. Please try again using a valid approval cost. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.· Ask the agent when they ran the transaction if it asked about a donation.Ø If it did, make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.Ø If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.Ø If they are still having problems get with a lead or supervisor. | Response Error Code: 470Primary Error Text: Invalid License Exp DateDescription: The license expiration date you entered was invalid. Please try again using a valid license expiration date. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 472Primary Error Text: Invalid License Exp TimeDescription: The license expiration time you entered was invalid. Please try again using a valid license expiration time. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 480Primary Error Text: Invalid License SeasonDescription: You have entered an invalid season for the license selected. Please verify the season and try again. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 482Primary Error Text: Invalid License CountyDescription: The county you entered is not on file. Please try again using a valid county. | 1. Pull the agent’s last transaction.A. Verify the County code entered.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. We do not have a list of their County codes. | Response Error Code: 487Primary Error Text: Invalid RenewalDescription: The license renewal is invalid. Please try again using a valid license renewal. | | Response Error Code: 488Primary Error Text: Invalid Lic Antl DeerDescription: The Antlerless Deer License is invalid. Please try again using a valid license. | | Response Error Code: 493Primary Error Text: Invalid Additional CountyDescription: The additional county you entered is not on file. Please try again using a valid county. | | Response Error Code: 497Primary Error Text: Activate Not AllowedDescription: ERROR: ACTIVATE NOT ALLOWED | | Response Error Code: 499Primary Error Text: Reversal Not AllowedDescription: The reversal you’re attempting is invalid. Please try again. | 1. Pull the customer’s file up in GUI. A. Click on Active Licenses.B. Verify the licenses customer has on file.C. Verify the license the agent is trying to reverse.· If they did get a printout, void the transaction for the agent. Remember to tell them to write void across the license and mail it in to the state.· If they did not get a printout, reverse the transaction for the agent. | Error Details | Steps to Resolve | Response Error Code: 500Primary Error Text: Retry Not AllowedDescription: ERROR: RETRY NOT ALLOWED | | Response Error Code: 501Primary Error Text: Invalidate Not AllowedDescription: ERROR:INVALIDATE NOT ALLOWED | | Response Error Code: 540Primary Error Text: Invalid Hip SpeciesDescription: The HIP species you entered is invalid. Please enter a valid HIP species | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 550Primary Error Text: Invalid Hip HarvestedDescription: The HIP harvested you entered is invalid. Please enter a valid HIP harvested. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 560Primary Error Text: Hip Species DuplicationDescription: The HIP survey contained invalid data | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.Ø Click on Active LicensesØ Verify the licenses the customer has on file.Ø Let the agent know what the customer has on file.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 583Primary Error Text: Invalid Supply ItemDescription: The Supply Item you entered is invalid. Please enter a valid Supply Item. | | Response Error Code: 584Primary Error Text: Invalid Supply QuantityDescription: The Supply Quantity you entered is invalid. Please enter a valid Supply Quantity. | | Response Error Code: 586Primary Error Text: Number Supplies ExceededDescription: The number of supplies you entered has exceeded the daily limit. Please enter a valid number of supplies. | | Error Details | Steps to Resolve | Response Error Code: 610Primary Error Text: License Type ProhibitedDescription: The license requested is not allowed. Verify the license type requested, and repeat the transaction. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.Ø Click on Active Licenses.Ø Verify the licenses the customer has on file.Ø Let the agent know what the customer has on file.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 620Primary Error Text: License Date RangeDescription: The Date Range entered for this product is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the license code up in GUI.B. Verify that the license is on sale.· If it is not on sale, the customer cannot purchase the license · If the license is on sale, pull the customers file up in GUI.Ø Click on Active Licenses.Ø Let the agent know what the customer has on file. The customer may have a license already on file that the dates are overlapping.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 625Primary Error Text: License Time RangeDescription: The Time Range entered for this product is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the license code up in GUI.B. Verify that the license is on sale.· If it is not on sale, the customer cannot purchase the license · If the license is on sale, pull the customers file up in GUI.Ø Click on Active Licenses.Ø Let the agent know what the customer has on file. The customer may have a license already on file that the dates are overlapping.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 630Primary Error Text: License Age LimitDescription: Your age is not allowed for the product that you are trying to purchase. Please verify your that the product you are attempting to buy is correct for your age. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in GUI.A. Verify the age limit for the license.3. Pull the customer’s file up in GUI.A. Verify the customer's DOB and age.· If the customer is not age appropriate for the license, they cannot purchase it. Have the agent rerun the transaction using a different code.· If the customer is age appropriate for the license, have the agent rerun the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 640Primary Error Text: License DuplicationDescription: A license you requested already exists in your customer account OR the same license was requested twice in this transaction. Please verify your requested licenses and any current active licenses you possess. If you need a duplicate, return to the selection list and select an appropriate duplicate license. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.Ø Click on Active Licenses.Ø Verify the licenses the customer has on file.Ø Let the agent know what the customer has on file.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 660Primary Error Text: Prior License RequiredDescription: We are unable to issue one of the licenses you requested because your customer record does not contain the related license that is required as a prerequisite for that purchase. For example, if you are attempting to purchase a duplicate license, we must be able to locate the original license in your record. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.Ø Click on Active Licenses.Ø Verify the licenses the customer has on file.Ø Let the agent know what the customer has on file.Ø If the agent wants to know the type of license required in order for the customer to get the one they are trying to purchase, get with a lead or supervisor. That is a rule & regulations question that we are not allowed to answer.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 670Primary Error Text: Last Name Is DifferentDescription: Please verify the last name entered and repeat the sale. | | Response Error Code: 680Primary Error Text: Customer To Call KdwpDescription: A flag on your customer record was set by KDWP. You will need to contact KDWP before purchasing a license. Please contact the KDWP at 1-620-672-0706. | 1. Get with a lead or supervisor. | Response Error Code: 685Primary Error Text: Customer Rept Indicator | | Response Error Code: 689Primary Error Text: Customer Lown Indicator | | Response Error Code: 690Primary Error Text: License Cost AmountDescription: The approval cost amount you entered in invalid. Please enter a valid approval cost amount. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.· Ask the agent when they ran the transaction if it asked about a donation.Ø If it did, make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.Ø If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.Ø If they are still having problems get with a lead or supervisor. | Response Error Code: 692Primary Error Text: Deny License IncludedDescription: The license requested includes a license already on the customer’s record. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.Ø Click on Active Licenses.Ø Let the agent know what the customer has on file. The customer may have a license on file that includes the one they are trying to purchase.Ø Have the agent rerun the transaction.Ø If still experiencing problems, get with a lead or supervisor. | Response Error Code: 695Primary Error Text: Customer To Call KdwpDescription: Please contact KDWP at 620-672-0781 - there is an exclusion on the customer's record that is preventing the sale from being approved. | 1. Get with a lead or supervisor. | Response Error Code: 697Primary Error Text: Provide Cse BrochureDescription: Provide CSE Brochure To Customer | | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Denied: Agent ClassDescription: The agent is not authorized to sell the product. Certain products cannot be sold at all agent locations. | 1. Pull the license code up in GUI.A. Verify the agent class for that license.2. Click on Agents.A. Verify the class listed on the agents file.· If the agent class does not match in both the agent file & the license, get with a lead or supervisor. They do not have the right class for running that license.· If the agent class matches in both the agent file and the license file, have the agent rerun the transaction.B. If still having problems, see a lead or supervisor. | Response Error Code: 715Primary Error Text: Birth Date Is DifferentDescription: The customer date of birth is invalid. Please try again and verify the date of birth entry. | 1. Pull the agent’s last transaction.A. Make sure they entered in the DOB correctly.· If the DOB was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.B. Check the customer's DOB on file.· If the DOB is correct, give the agent the Customer ID Number and have them rerun transaction.· If the DOB is incorrect, correct the DOB and have the agent rerun the transaction. | Response Error Code: 716Primary Error Text: Customer Type DenialDescription: Your customer record indicates that you are a nonresident. If your residency has changed, you will need to purchase your license at an agent location or a KDWP office and provide the appropriate verification to change your residency. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Pull the customer’s file up in up CTB.A. Verify the customer's address and residency indicator.B. Have the agent rerun the transaction.C. If still having problems get with a lead or supervisor. | Response Error Code: 720Primary Error Text: License Resident TypeDescription: The customer resident type is invalid; check the resident type and repeat the transaction. | 1. Pull the agent’s last transaction.A. Make sure they are entering in the residency status correctly.· If incorrect, have the agent rerun the transaction.· If the status was entered in correctly, pull the customer’s file up in GUI.B. Check the customer's residency on file.· If the status is correct, give the agent the Customer ID Number and have them rerun transaction.· If the status is incorrect, get with a lead or supervisor. We are only allowed to correct the address not the residency indicator. | Response Error Code: 722Primary Error Text: Hip Survey RequiredDescription: You must be HIP certified in order to purchase this license type. Please return to the main menu and answer the HIP survey questions. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction and include the Hip Survey during the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 740Primary Error Text: License Date OverlapDescription: License effective date overlap. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still having problems, pull the customer’s file in GUI.Ø Click on Active Licenses.Ø Let the agent know what the customer has on file. The customer may be trying to purchase a license that overlaps with one they already have on file. | Response Error Code: 756Primary Error Text: Cust Awarded Any ElkDescription: Please verify the license type chosen. The customer was awarded any elk. | | Response Error Code: 757Primary Error Text: Cust Awarded AntlerlessDescription: Please verify the license type chosen. The customer was awarded any Antlerless deer. | | Response Error Code: 770Primary Error Text: License Not ReplacementDescription: The replacement sale is invalid please check the license type and repeat transaction. | 1. Pull the agent’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction. | Response Error Code: 776Primary Error Text: License Max ExceededDescription: The amount of privileges on your customer record has exceeded the internet limit. Please email the KS Webmaster by clicking on the link at the bottom of this page. | | Response Error Code: 780Primary Error Text: License Hunt LocationDescription: The unit that you have selected to hunt is not valid. If you wish to select another unit please return to the main menu and try your transaction again. | 1. Pull up the agent’s last transaction.A. Verify the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: Hcn Number RequiredDescription: Proof of hunter certification is required for this license type. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.B. Verify the customer has had the required hunter certification course. Anyone born after 1-1-49 is required to have hunter certification.· If they have not had the hunter certification course the customer will not be able to purchase the product being requested.· If they have had the required hunter certification course have the agent rerun the transaction and add it during the transaction.· If still having problems get with a lead/supervisor. | Response Error Code: 805Primary Error Text: Application CategoryDescription: The applicant is not eligible for this drawing category. | | Response Error Code: 816Primary Error Text: Acn Number RequiredDescription: Your Archery Certification Number is required to purchase this privilege. Please enter your Certification number and try your request again. | | Response Error Code: 817Primary Error Text: Tcn Number RequiredDescription: Your Furharvester/Trapper Certification Number is required to purchase this privilege. Please enter your Certification number and try your request again. | | Response Error Code: 818Primary Error Text: Agentloc Not On FileDescription: Agent location not on file. | | Response Error Code: 834Primary Error Text: Invalid Vehicle LengthDescription: Vehicle year is not numeric | | Response Error Code: 850Primary Error Text: Hunting Unit Not AwardedDescription: This Hunt UNIT has not been awarded. Please verify the HUNT UNIT and attempt the transaction again. If unsuccessful, please contact KDWP at 620-672-0781 for assistance. | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in CTB.A. Select ‘licenses’ and verify customer has been award the area they are applying for.· If they have not been awarded they cannot get the license for the area they are putting in for.· If the customer has been awarded give the agent the customer’s CID Number.Ø Have the agent rerun the transaction.Ø If still having problems get with a lead/supervisor. | Response Error Code: 860Primary Error Text: Group Number Not On FileDescription: The Group Number entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 861Primary Error Text: Group Location DifferentDescription: The Group Location entered is invalid, please verify and try the transaction again. | 1. Pull up the agent’s last transaction.A. Verify the hunt location was entered in correctly.· If the hunt location was entered in incorrectly have the agent rerun the transaction.· If the hunt location was entered in correctly get with a lead or supervisor. | Response Error Code: 862Primary Error Text: Group Number Sold OutDescription: The Group Number entered already has its maximum number of hunters. Please verify the group number entered, and try the transaction again. | | Response Error Code: 864Primary Error Text: Group Leader Not On FileDescription: The Group Leader entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 865Primary Error Text: Group Member Not On FileDescription: The Group Member entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 880Primary Error Text: Quota Licenses Sold OutDescription: The Quota Hunt Licenses have been sold out. | | Response Error Code: 893Primary Error Text: Data IncompleteDescription: The information entered is not complete. Please fill out the entire form and resubmit. | | Error Details | Steps to Resolve | Response Error Code: 900Primary Error Text: Agent Not On FileDescription: Agent record not found on database. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.A. If the transaction still denies, pull the agent’s file up in GUI. · If unable to locate the Agent, get with a lead or supervisor. · If you can locate the Agent, get with a lead or supervisor. | Response Error Code: 901Primary Error Text: Invalid Totals DateDescription: The totals date is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the agent try to run the daily totals again.If still having problems, see a lead or supervisor. | Response Error Code: 910Primary Error Text: Agent Closed On FileDescription: DENIED:AGENT CLOSED ON FILE | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.A. If the transaction still denies, pull the agent’s file up in GUI.· If unable to locate the Agent, get with a lead or supervisor. · If you can locate the Agent, check the Agent file and verify the status of the Agent.i. If the agent is closed, get with a lead or supervisor. ii. If the agent is not closed on file, get with a lead or supervisor. | Response Error Code: 915Primary Error Text: Agent Locked On FileDescription: DENIED:AGENT LOCKED ON FILE | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.A. If the transaction still denies, pull the agent’s file up in GUI.· If unable to locate the Agent, get with a lead or supervisor. · If you can locate the Agent, check the Agent file and verify the status of the Agent.i. If the agent is locked, get with a lead or supervisor. ii. If the agent is not locked on file, get with a lead or supervisor. | Response Error Code: 930Primary Error Text: Customer Closed On FileDescription: Your transaction is unable to be processed. Please call your local office for assistance. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.A. If the transaction still denies, pull the customer’s file up in GUI.· Check to make sure the customer does not have more than one file.i. If the customer only has one file, check to see if it has been closed.Ø If it has been closed, get with a lead or supervisor. ii. If the customer has more than one file, give the agent the Customer ID Number for the open file.Ø Have the agent rerun the transaction using Customer ID Number. | Response Error Code: 940Primary Error Text: Txnsale Not On FileDescription: We are unable to process your request, please try your request again. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Pull the customer’s file up in GUI.A. Click on Active Licenses & verify the licenses the customer has on file.· If the transaction is not on file, have agent hit the clear key until they reach the Main Menu.Check the terminal to see if they have any AFull Download thru Setup 3740 Terminal1. Press the purple Setup key.2. It will then ask for a password, have the agent enter in 1 2 3 4 5 6 and then hit Enter. This should bring them to the main Setup Menu.A. If this password will not work the override password is 9 6 8 6 3.3. Hit F4 for More and then Hit F2 for Download.4. Ask the agent if you are on the same line.* If the answer is no then hit F4 for Full.* If the answer is yes then have the agent hang up, wait 5 seconds and then hit F4 for Full. · ATPs stored in the terminal.· Check the customer's file to see if the any of the ATPs were for that customer.· If they did get a printout, void the transaction for the agent.· Remember to tell them to write void across the license and mail it in to the state.· If they did not get a printout, reverse the transaction for the agent. | Response Error Code: 950Primary Error Text: Txnsale Not ActiveDescription: We were unable to process your request because the product(s) you are requesting are not in active status on your customer record. Please double check transaction number and re-submit. If you need further assistance, email the KSwebmaster by clicking the link below. | 1. Pull the customer’s file up in GUI.A. Click on Active Licenses.B. Let the agent know if the license they are trying to duplicate or reprint is active or not.· If the transaction is not active, have the agent clear out to the Main menu. The agent will need to rerun the transaction thru Sale. | Response Error Code: 951Primary Error Text: Nbr Totals ExceededDescription: Your transaction is unable to be processed. Please call your local KDWP office for assistance. | | Response Error Code: 960Primary Error Text: Txnsale Already ActiveDescription: Transaction Sale Already Active. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the agent rerun the transaction.· If the number was entered in correctly, pull the customer’s file up in GUI.a. Click on Active Licenses.b. Verify the licenses the customer has on file.c. Have the agent rerun the transaction.d. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 986Primary Error Text: Invalid Vehicle IdDescription: The vehicle tag number is invalid. Please try again using a valid vehicle tag number. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 986Primary Error Text: Invalid Vehicle TypeDescription: Not a valid vehicle type | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 990Primary Error Text: Veh Renewal Cust-IdDescription: Customer-id not same as vehicle customer-id | | Response Error Code: 991Primary Error Text: Invalid Vehicle Motor YrDescription: Vehicle motor year not numeric | | Response Error Code: 992Primary Error Text: Invalid Vehicle CapacityDescription: Vehicle capacity horsepower is not numeric | | Response Error Code: 993Primary Error Text: Veh Renewal Use TypeDescription: Renewal not allowed for vehicle use type | | Error Details | Steps to Resolve | Response Error Code: 1003Primary Error Text: Invalid Voucher NumberDescription: The Voucher Number you have entered is invalid. Please try again using a valid voucher number. | | Response Error Code: 1019Primary Error Text: Invalid Licn Plate NbrDescription: The license plate number is invalid. Please try again using a valid license plate number. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1122Primary Error Text: Voucher Number RequiredDescription: The Voucher Number is required for this transaction. Please process the transaction again and enter the Voucher Number. | | Response Error Code: 1159Primary Error Text: Invalid Txn Payment TypeDescription: The payment type is invalid. Please try again using a valid payment type. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1180Primary Error Text: Invalid Disability CodeDescription: The disability code is invalid. Please try again using a valid disability code. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1181Primary Error Text: Disability Info RequiredDescription: Disability information is required to purchase this license. Please complete the required information and resubmit. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1182Primary Error Text: Invalid Campsite NumberDescription: The campsite number is invalid. Please try again using a valid campsite number. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1183Primary Error Text: Invalid Hunt WeaponDescription: The hunt weapon is invalid. Please try again using a valid hunt weapon. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1184Primary Error Text: Invalid Bag TypeDescription: The bag type is invalid. Please try again using a valid bag type. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1185Primary Error Text: Invalid WeaponDescription: The unsuccessful hunt weapon chosen is invalid. Please try again using a valid hunt weapon. | | Response Error Code: 1186Primary Error Text: Invalid Bag TypeDescription: The unsuccessful bag type chosen is invalid. Please try again using a valid bag type. | | Response Error Code: 1187Primary Error Text: Invalid CountyDescription: The Landowner County you entered is not on file. Please try again using a valid landowner county. | | Response Error Code: 1188Primary Error Text: Invalid AcresDescription: The number of acres entered is invalid. Please enter a valid number of acres. | | Response Error Code: 1189Primary Error Text: Util Days Exceed CampingDescription: The utility days selected exceed the amount of days selected for camping. Please verify the information and resubmit. | | Response Error Code: 1190Primary Error Text: Valid Hunt Unit RequiredDescription: A valid hunt unit is required to purchase this license. Please complete the required information and resubmit. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 1191Primary Error Text: Valid Hunt Unit ReqDescription: A valid hunt unit is required to purchase this license. Please complete the required information and resubmit. | | Response Error Code: 1192Primary Error Text: Invalid App AddressDescription: The application shipping address is required to complete the application. Repeat the transaction and verify the address. | | Response Error Code: 1199Primary Error Text: Invalid Permit NumberDescription: The camp permit number is invalid. Please try again using a valid camp permit number | | Response Error Code: 1200Primary Error Text: Permit Number Is MissingDescription: Permit Number is required for this transaction. Please check the information entered, and resubmit. | | Error Details | Steps to Resolve | Response Error Code: 2200Primary Error Text: Invalid Vessel TypeDescription: The vessel type is invalid. Please try again using a valid vessel type. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 3614Primary Error Text: Qty Or Amt Is MissingDescription: Log Only Amount and/or Quantity are required for this transaction. Please check the information entered, and resubmit. | | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal Id ErrorDescription: The system is experiencing an unexpected error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through the process of starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | 2. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: Xtn Process ErrorDescription: The system is experiencing an unexpected error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: Xtn TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: Xtn Not On FileDescription: The Transaction could not be found. Contact the KS webmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the CTB Web-Admin.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal.® If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the KSwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.· Have the Vendor rerun the transaction using the Customer ID #.a. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 9998Primary Error Text: Dupl Purchase RequestDescription: There is a duplication of a Product in this transaction. Please verify products that you are requesting. Make sure they haven't already purchased this item(s). Contact the KSwebmaster if still unresolved. | 1. Pull the agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in CTB.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· If the customer already has the license on file, suggest to the agent the customer purchase a duplicate to the license.· If the customer does not have the license on file, give the agent the customers CID Number.a. Have the agent rerun the transaction. If still having problems get with a lead/supervisor. | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Louisiana Error Details | Steps to Resolve | Response Error Code: 101Primary Error Text: DOB Is MissingDescription: Date of Birth is missing in the request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears in the Request, have the Agent rerun the Transaction. If the Date of Birth does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the Date of Birth appears on file. If the Date of Birth appears on file, have the Agent rerun the transaction by using the Customer ID #. If the Date of Birth does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 102Primary Error Text: ID Type MissingDescription: Request is missing the ID type (DL, SSN, CID, or ALT ID) | 1. Look up the Transaction in ASSIST.A. Verify that the ID # appears in ASSIST on the Request page of the Transaction. If the ID # appears in the Request, have the Agent rerun the Transaction. If the ID # does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the ID # appears on file. If the ID # appears on file, have the Agent rerun using the Customer ID #. If the ID # does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 103Primary Error Text: Multiple IDs PresentDescription: Multiple ID types present in the request | 1. Look up the Transaction in ASSIST.A. Verify how many types of ID #s were entered at the start of the Transaction. If only one ID # was entered, have the Agent rerun the Transaction.a. If the issue continues, contact a Lead or Supervisor. If more than one ID # was entered, have the Agent rerun the Transaction making sure they are only entering one form of ID #. | Response Error Code: 104Primary Error Text: Multiple DOBs PresentDescription: Multiple date of births present in the request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears once in the Request, have the Agent rerun the Transaction. If the Date of Birth appears more than once in the Request,have the Agent rerun the Transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. If the ID # used locates two customer files with different Dates of Birth, contact a Lead or Supervisor.B. If the ID # used locates only one Customer record, have the Agent rerun the Transaction using the Customer ID #. | Response Error Code: 105Primary Error Text: Customer ID Not On FileDescription: Customer ID number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 106Primary Error Text: DL Number And State NOFDescription: DL number and state combination cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 107Primary Error Text: Alt ID Number/Type NOFDescription: Alternate ID number and type combination cannot be found in the Cust table | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 108Primary Error Text: SSN Not On FileDescription: Social Security Number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 109Primary Error Text: DOB Does Not MatchDescription: DOB does not match the ID # / STATE provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the ID # and State bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 110Primary Error Text: DOB Does Not MatchDescription: DOB does not match the SSN provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 111Primary Error Text: Customer Status InactiveDescription: The Customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 112Primary Error Text: Customer Status DeceasedDescription: The Customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 113Primary Error Text: Customer Status InactiveDescription: The Customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 114Primary Error Text: Customer Status DeceasedDescription: The Customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 115Primary Error Text: Cannot Resolve ID TypeDescription: The identification used cannot link to a specific Customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file. If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#. If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 116Primary Error Text: Owner Last Name MissingDescription: Missing data in the Owner Last Name field | | Response Error Code: 117Primary Error Text: No Registration NumDescription: Missing data in the Registration Number field | | Response Error Code: 118Primary Error Text: Unable To Locate Registration NumDescription: Registration number provided cannot be located in the table | | Response Error Code: 119Primary Error Text: Unable To Find Exact MatchDescription: Registration number and name combination provided cannot be located in the table. Please contact Louisiana Boat Registrations at 225-765-2898 for assistance. | | Response Error Code: 120Primary Error Text: Hunter Ed/State NofDescription: Hunter Education/State Not on File | 1. Look up the Transaction in ASSIST.A. Verify the Hunter Education #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Hunter Education # entered during the transaction.A. If the Hunter Education # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Hunter Education # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 121Primary Error Text: $1,000 Lsp Number NofDescription: $1,000 LSP Number Not on File | 1. Look up the Transaction in ASSIST.A. Verify the LSP # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the LSP #entered during the transaction.A. If the LSP # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the LSP# is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 122Primary Error Text: Entity ID NOFDescription: Entity ID Not on File | Please get with a Lead/Supervisor. | Response Error Code: 123Primary Error Text: Tax ID NOFDescription: Tax ID Not on File | Please get with a Lead/Supervisor. | Response Error Code: 124Primary Error Text: No Matching Data On FileDescription: No Matching Data on File | Please get with a Lead/Supervisor. | Response Error Code: 125Primary Error Text: Id2 Number/State NofDescription: ID2 Number/State Not on File | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 126Primary Error Text: Id3 Number/State NofDescription: ID3 Number/State Not on File | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 127Primary Error Text: Id2 Number/State MismatchDescription: ID2 Number/State Mismatch | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the State listed for the ID # used. If the State for the ID # is correct, have the Agent rerun the Transaction using the Customer ID #. If the State for the ID # is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the State for the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 128Primary Error Text: Id3 Number/State MismatchDescription: ID3 Number/State Mismatch | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the State listed for the ID # used. If the State for the ID # is correct, have the Agent rerun the Transaction using the Customer ID #. If the State for the ID # is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the State for the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 129Primary Error Text: Entity ID InactiveDescription: Entity ID Inactive | Please get with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 201Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 202Primary Error Text: Invalid DL NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 203Primary Error Text: Invalid DL StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Look up the Transaction in ASSIST.A. Verify the DL State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the DL State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 204Primary Error Text: Invalid Alt ID NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Alternate ID # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 205Primary Error Text: Invalid Alt ID TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Look up the Transaction in ASSIST.A. Verify the Alt ID Type entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· The Alternate ID Type should appear as a Number.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 206Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 207Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 208Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the First Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the First Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 209Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Middle Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Middle Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 210Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Last Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Last Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 211Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the Transaction in ASSIST.A. Verify the Suffix entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-) or spaces.· If the Customer is a female and recently married, her new married name may appear in the Suffix field.a. Contact a Lead or Supervisor.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 212Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 213Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 214Primary Error Text: Invalid CityInvalid data in the CITY field | 1. Look up the Transaction in ASSIST.A. Verify the City entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the City was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 215Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the Transaction in ASSIST.A. Verify the State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 216Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the Transaction in ASSIST.A. Verify the Country entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Country was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 217Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the Transaction in ASSIST.A. Verify the Zip/Postal entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Zip/Postal was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 218Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Height entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Height was entered in the correct format with no periods (.), dashes (-) or spaces. (Ex. 5 ft 02 in)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 219Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Weight entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Weight was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 220Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Look up the Transaction in ASSIST.2. The Hair Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Number.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 221Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Look up the Transaction in ASSIST.A. The Eye Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as aNumber.2. Make sure the Eye Color is entered correctly, and appears as a number in the Transaction Request.A. If the Eye Color appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 222Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Look up the Transaction in ASSIST.A. The Gender is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Letter (M , F , or possibly U).2. Make sure the Gender is entered correctly, and appears as a number in the Transaction Request.A. If the Gender appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 223Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Phone Number entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 224Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Look up the Transaction in ASSIST.A. E-Mail Addresses usually appear in the format of someone@something.com. In general, the only symbols that may be used are dashes ( - ), underscores ( _ ), and periods ( . ).2. Make sure the E-Mail Address is entered correctly, and appears to be in the correct format in the Transaction Request.A. If the E-Mail Address seems to be in the wrong format, have the Agent rerun the Transaction.· Have them verify the E-Mail Address before entering the information into the Terminal, or have them bypass the E-MailAddress if the Terminal will allow. | Response Error Code: 225Primary Error Text: Dup ID, Type, And StateDescription: ID NUMBER, TYPE, and STATE/COUNTRY provided already exists | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 226Primary Error Text: Cannot Resolve ID TypeDescription: The identification used cannot link to a specific Customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 301Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 302Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 303Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 304Primary Error Text: Invalid Cert DetailDescription: Invalid data in the Certification Details field | | Error Details | Steps to Resolve | Response Error Code: 401Primary Error Text: Invalid Customer InfoDescription: Customer ID required | | Response Error Code: 402Primary Error Text: Invalid Hip InfoDescription: Invalid HIP Format | | Error Details | Steps to Resolve | Response Error Code: 500Primary Error Text: Payment FailedDescription: Payment was not authorized | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 501Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 502Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 503Primary Error Text: Invalid DL NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 504Primary Error Text: Invalid DL StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Look up the Transaction in ASSIST.A. Verify the DL State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the DL State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 505Primary Error Text: Invalid Alt ID NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Alternate ID # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.· If the issue continues, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 506Primary Error Text: Invalid Alt ID TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Look up the Transaction in ASSIST.A. Verify the Alt ID Type entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· The Alternate ID Type should appear as a Number.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 507Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 508Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the First Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the First Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 509Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Middle Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Middle Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 510Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Last Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Last Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 511Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the Transaction in ASSIST.A. Verify the Suffix entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-) or spaces.· If the Customer is a female and recently married, her new married name may appear in the Suffix field.a. Contact a Lead or Supervisor.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 512Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 513Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 514Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Look up the Transaction in ASSIST.A. Verify the City entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the City was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 515Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the Transaction in ASSIST.A. Verify the State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 516Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the Transaction in ASSIST.A. Verify the Country entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Country was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 517Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the Transaction in ASSIST.A. Verify the Zip/Postal entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Zip/Postal was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 518Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Height entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Height was entered in the correct format with no periods (.), dashes (-) or spaces. (Ex. 5 ft 02 in)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 519Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Weight entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Weight was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 520Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Look up the Transaction in ASSIST.2. The Hair Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Number.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 521Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Look up the Transaction in ASSIST.A. The Eye Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as aNumber.2. Make sure the Eye Color is entered correctly, and appears as a number in the Transaction Request.A. If the Eye Color appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 522Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Look up the Transaction in ASSIST.A. The Gender is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Letter (M ,F , or possibly U).2. Make sure the Gender is entered correctly, and appears as a number in the Transaction Request.A. If the Gender appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 523Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Phone Number entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 524Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Look up the Transaction in ASSIST.A. E-Mail Addresses usually appear in the format of someone@something.com. In general, the only symbols that may be used are dashes ( - ), underscores ( _ ), and periods ( . ).2. Make sure the E-Mail Address is entered correctly, and appears to be in the correct format in the Transaction Request.A. If the E-Mail Address seems to be in the wrong format, have the Agent rerun the Transaction.· Have them verify the E-Mail Address before entering the information into the Terminal, or have them bypass the E-MailAddress if the Terminal will allow. | Response Error Code: 525Primary Error Text: Invalid Firearm Ed NumDescription: Invalid data in the FIREARM EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Firearm Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Firearm Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Firearm Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 526Primary Error Text: Invalid Firearm Ed StateDescription: Invalid data in the FIREARM EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Firearm Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Firearm Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 527Primary Error Text: Invalid Shotgun Ed NumDescription: Invalid data in the SHOTGUN EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Shotgun Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Shotgun Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Firearm Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 528Primary Error Text: Invalid Shotgun Ed StateDescription: Invalid data in the SHOTGUN EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Shotgun Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Shotgun Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 529Primary Error Text: Invalid Bow Ed NumDescription: Invalid data in the BOW EDUCATION NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Bow Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Bow Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Bow Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 530Primary Error Text: Invalid Bow Ed StateDescription: Invalid data in the BOW EDUCATION STATE field | 1. Look up the Transaction in ASSIST.A. Verify the Bow Education State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Bow Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 531Primary Error Text: Invalid Trapper Ed NumDescription: Invalid data in the TRAPPER EDUCATION NUMBER | 1. Look up the Transaction in ASSIST.A. Verify the Trapper Education #, State, and Date of Birth entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Trapper Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Trapper Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 532Primary Error Text: Invalid Trapper Ed StateDescription: Invalid data in the TRAPPER EDUCATION STATE | 1. Look up the Transaction in ASSIST.A. Verify the Hunter Education State entered during the transaction,and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Hunter Education State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 533Primary Error Text: Invalid Priv CodeDescription: Invalid data in the PRIVILEGE CODE field | 1. Verify the privilege code entered was the one the Vendor was trying to use.2. Have the Vendor re-run the transaction using the proper privilege code.3. If these do not work, get with a lead or supervisor. | Response Error Code: 534Primary Error Text: Invalid License YearDescription: Invalid data in the LICENSE YEAR field | 1. Verify the license year entered was the one the Vendor was trying to sell for.2. Have the Vendor re-run the transaction using the proper license year.3. If these do not work, get with a lead or supervisor. | Response Error Code: 535Primary Error Text: Invalid Start DateDescription: Invalid data in the START DATE field | 1. Verify the start date entered was the one the Vendor was trying to use.2. Have the Vendor re-run the transaction using the proper start date.3. If these do not work, get with a lead or supervisor. | Response Error Code: 536Primary Error Text: Invalid Prev Yr Lic NumDescription: Invalid data in the PREVIOUS YEAR LICENSE # & STATE field | 1. Verify the previous year license number and state with the Vendor.2. Have the Vendor re-run the transaction using the proper year and state.3. Get with a lead or supervisor if this does not work. | Response Error Code: 537Primary Error Text: Invalid Cur F Lic NumDescription: Invalid data in the CURRENT FIREARM LICENSE # field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Current Firearm License # with the Vendor.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 538Primary Error Text: Invalid Cur A Lic NumDescription: Invalid data in the CURRENT ARCHERY LICENSE # field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Current Archery License # with the Vendor.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 539Primary Error Text: Invalid Cur T Lic NumDescription: Invalid data in the CURRENT TRAPPER LICENSE # field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Current Trapper License # with the Vendor.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 540Primary Error Text: Invalid Ss Permit ReqDescription: Invalid data in the SPECIAL SITE PERMIT REQUEST field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Special Site Permit Request information with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 541Primary Error Text: Invalid Weapon TypeDescription: Invalid data in the WEAPON TYPE field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the weapon type information with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 542Primary Error Text: Invalid Season TypeDescription: Invalid data in the SEASON TYPE field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Season type information with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 543Primary Error Text: Invalid Draw NumberDescription: Invalid data in the DRAW NUMBER | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Draw Number with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 544Primary Error Text: Invalid Unit NumberDescription: Invalid data in the UNIT NUMBER field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Unit Number with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 545Primary Error Text: Invalid Period NumberDescription: Invalid data in the PERIOD NUMBER field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the Period Number with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 546Primary Error Text: Invalid Hip DataDescription: Invalid data in the HIP INFORMATION field | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify the HIP information with the Vendor with what was entered in ASSIST.3. Have the Vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 550Primary Error Text: Invalid Priv Yr ComboDescription: Priv code and License Year does not exist inPriv def table | | Response Error Code: 551Primary Error Text: Invalid Sell DatesDescription: Timestamp falls outside of Sell From/Sell To dates | | Response Error Code: 552Primary Error Text: Invalid Loc ClassDescription: Agent cannot sell privilege, Loc class and Loc ID do not match | | Response Error Code: 553Primary Error Text: Improper ResidencyDescription: Customer residency does not match residency indicator for specified privilege | 1. Pull the Vendor’s transaction in ASSIST.2. Verify the residency indicator with the Vendor, with what was entered in ASSIST.3. If incorrect residency was entered, have the Vendor re-run the transaction with the correct residency.4. If the correct residency was entered, pull up the Customer’s information in the Customer Console, correct if necessary, and have the Vendor re-run the transaction. | Response Error Code: 554Primary Error Text: Age RangeDescription: Customer age falls outside of the age range for specified privilege | 1. Pull up the transaction in ASSIST.2. Verify with the Vendor that the correct date of birth was entered.3. Have the Vendor re-run the transaction.4. If still receiving error, please see a lead or supervisor. | Response Error Code: 555Primary Error Text: Dup Priv On FileDescription: License already on file | 1. Verify in the Customer Console if the Customer already ahs the license on file.2. If the Customer already has the license on file, advise the Vendor of the privileges on file.3. If the Customer does not have the license on file, please see a lead or supervisor. | Response Error Code: 556Primary Error Text: ExclusionDescription: Privilege already on file excludes Customer from purchase | 1. Something on the Customers file has excluded them from being able to purchase the current privilege.2. Please get with a lead or supervisor. | Response Error Code: 557Primary Error Text: Prior Lic RequiredDescription: A prior license type must be purchase with/before specified privilege | 1. The Customer must have a different privilege on file before the purchase of the license being run.2. Please get with a lead or supervisor. | Response Error Code: 558Primary Error Text: Revocation On FileDescription: Customer suspended from purchase of specified license | 1. The Customer has a revocation on file.2. Please get with a lead or supervisor. | Response Error Code: 559Primary Error Text: Hunter Ed InsufficientDescription: Customer does not meet Hunter Education requirements | 1. The Customer does not meet the current Hunters Education Requirements to purchase the privilege.2. Please get with a lead or supervisor. | Response Error Code: 560Primary Error Text: Hip RequiredDescription: Customer required to complete HIP survey based on privilege selected | 1. The Customer must complete the HIP survey before purchasing this license.2. Please get with a lead or supervisor. | Response Error Code: 561Primary Error Text: Invalid Start DateDescription: Start date required | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify with the Vendor the start date that was entered into ASSIST.3. Have the Vendor re-run the transaction using the correct start date. | Response Error Code: 562Primary Error Text: Invalid Unit NumberDescription: Invalid unit number provided | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify with the Vendor the unit number entered into ASSIST.3. Have the Vendor re-run the transaction using the correct unit number. | Response Error Code: 563Primary Error Text: Invalid Period NumberDescription: Invalid period provided | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify with the Vendor the period entered into ASSIST.3. Have the Vendor re-run the transaction using the correct period. | Response Error Code: 564Primary Error Text: Unit Sold OutDescription: Unit selected is sold out | 1. Please see a lead or supervisor. | Response Error Code: 565Primary Error Text: Insufficient UnitDescription: Number of units remaining are less than that requested | | Response Error Code: 566Primary Error Text: Duplicate Privilege NofDescription: Duplicate Privilege Not On File | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify with the Vendor the privilege trying to be duplicated.3. If the privilege is on the Customers file, check that the Vendor is putting the proper privilege into the terminal.4. If the privilege trying to be duplicated is not on file, advise the Vendor that the Customer does not have the privilege on file. | Response Error Code: 567Primary Error Text: Priv Inclusion CheckDescription: A privilege in the packet is conflicting with one already on file or in same packet | | Response Error Code: 568Primary Error Text: Start Time PassedDescription: The start time entered has already passed. | 1. Pull up the Vendor’s transaction in ASSIST.2. Verify with the Vendor the start time that was entered into ASSIST.3. Have the Vendor re-run the transaction using the correct start date. | Response Error Code: 569Primary Error Text: Dup Max CheckDescription: The max number of dups for this loc class has been reached | | Response Error Code: 570Primary Error Text: Unit/Period Not AllowedDescription: Unit not available at location class | | Response Error Code: 571Primary Error Text: Unit ClosedDescription: Unit Closed for Sale | | Response Error Code: 572Primary Error Text: Group LimitationDescription: License missing from grouping in packet | | Response Error Code: 573Primary Error Text: Trip Date OverlapDescription: Overlap between start dates on trips either in packet or onfile | | Response Error Code: 574Primary Error Text: Invalid Period Or ZoneDescription: The selected period/zone is not valid | | Response Error Code: 575Primary Error Text: Invalid Start TimeDescription: The start time entered is invalid | | Response Error Code: 580Primary Error Text: Voucher Not AllowedDescription: Voucher Not Allowed | | Response Error Code: 581Primary Error Text: Special Age Check InvalidDescription: Special Age Check Invalid | | Response Error Code: 582Primary Error Text: Invalid Charter ID NumDescription: Invalid Charter ID Number | | Response Error Code: 585Primary Error Text: Charter Num Not FoundDescription: Charter Number Not Found | | Response Error Code: 586Primary Error Text: Charter Num InactiveDescription: Charter Number Inactive | | Error Details | Steps to Resolve | Response Error Code: 601Primary Error Text: Invalid User IDDescription: Invalid data in the User ID field | 1. Verify with the Vendor the user ID that was entered.2. Have the agent log back in using the correct user ID. | Response Error Code: 602Primary Error Text: Invalid TimestampDescription: Invalid data in the Original Purchase Timestamp field | | Response Error Code: 603Primary Error Text: Invalid Reason CodeDescription: Invalid data in the Reason Code field | 1. Verify with the Vendor the reason code used.2. Have the agent try again using the correct reason code.3. Get with a lead or supervisor. | Response Error Code: 604Primary Error Text: Invalid Print Doc IDDescription: Invalid data in the Print Doc ID field | | Error Details | Steps to Resolve | Response Error Code: 701Primary Error Text: Invalid User IDDescription: Invalid data in the User ID field | 1. Verify with the Vendor the user ID.2. Have the agent try again with the correct User ID.3. Get with a lead or supervisor. | Response Error Code: 702Primary Error Text: Invalid Supply RequestDescription: Invalid data in the Supply Code/QTY/Status field | | Response Error Code: 703Primary Error Text: Invalid Product IDDescription: Product ID does not match Supply Code/QTY/Status field | | Response Error Code: 704Primary Error Text: Invalid Product RecordDescription: Valid Product file not found | | Response Error Code: 705Primary Error Text: Invalid Product StatusDescription: Product file found but status is not active | | Response Error Code: 706Primary Error Text: Agent ID Not FoundDescription: Transfer Agent ID Not Found For Location ID | | Response Error Code: 707Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | | Response Error Code: 708Primary Error Text: Oracle Db UpdateDescription: Unable to Process DB Update | | Response Error Code: 709Primary Error Text: Oracle Db SelectDescription: Unable to Process DB Select | | Response Error Code: 710Primary Error Text: Invalid RequestDescription: Not well formed xml document | | Response Error Code: 711Primary Error Text: Unsupported Tran TypeDescription: Unsupported Transaction Type | | Response Error Code: 714Primary Error Text: Call 2257652887Description: Customer will need to call 225 765 2887 | | Response Error Code: 720Primary Error Text: Exact Match Not FoundDescription: Unable To Find Exact Match. Try Again Or Call 225 765 2887 | | Response Error Code: 723Primary Error Text: Call 2257652863Description: Customer will need to call 225 765 2863 | | Response Error Code: 730Primary Error Text: Call 18002564650Description: Customer will need to call 1 800 256 4650 | | Error Details | Steps to Resolve | Response Error Code: 901Primary Error Text: Tag Number Cannot Be FoundDescription: The tag number provided in the transaction cannot be found | | Response Error Code: 902Primary Error Text: Tag Number Status = CDescription: The tag number provided in the transaction is valid but the status of the record is equal to 'C' | | Response Error Code: 903Primary Error Text: Tag Number Status = RDescription: The tag number provided in the transaction is valid but the status of the record is equal to 'R' | | Response Error Code: 904Primary Error Text: Prompt Value InvalidDescription: The prompt value provided in the transaction is invalid | | Error Details | Steps to Resolve | Response Error Code: 1101Primary Error Text: Agent ID Does Not MatchDescription: Agent ID does not match Location ID, please contact Customer support | | Response Error Code: 1102Primary Error Text: Account UnavailableDescription: The account information unavailable, please contact Customer support | | Response Error Code: 1501Primary Error Text: Invalid Sub NumDescription: Invalid Subscription Number | | Response Error Code: 1502Primary Error Text: Sub Number NofDescription: Subscription Number Not on File | | Response Error Code: 1503Primary Error Text: Sub # Year MismatchDescription: Subscription # Year Mismatch | | Response Error Code: 1504Primary Error Text: Sub Num Already UsedDescription: Subscription Number Already Used | | Response Error Code: 1505Primary Error Text: Invalid Ethnicity DataDescription: Invalid Ethnicity Data | | Response Error Code: 1506Primary Error Text: Invalid Resident ProofDescription: Invalid Resident Proof | | Response Error Code: 1508Primary Error Text: Duplicate Unit SelectedDescription: Duplicate Unit Selected | | Response Error Code: 1509Primary Error Text: Mag First Name MissingDescription: Magazine First Name Missing | | Response Error Code: 1510Primary Error Text: Mag Last Name MissingDescription: Magazine Last Name Missing | | Response Error Code: 1511Primary Error Text: Mag Address MissingDescription: Magazine Address Missing | | Response Error Code: 1512Primary Error Text: Mag City MissingDescription: Magazine City missing | | Response Error Code: 1513Primary Error Text: Mag State MissingDescription: Magazine State Missing | | Response Error Code: 1514Primary Error Text: Mag Zip MissingDescription: Magazine Zip Missing | | Response Error Code: 1515Primary Error Text: Vehicle Already RenewedDescription: Vehicle Already Renewed | | Response Error Code: 1516Primary Error Text: Inv System UnavailableDescription: Inventory System Unavailable | | Response Error Code: 1517Primary Error Text: Inv Location UnavailableDescription: Inventory Location Unavailable | | Response Error Code: 1518Primary Error Text: Inventory Type UnavailableDescription: Inventory Type Unavailable | | Response Error Code: 1519Primary Error Text: No Payment Merchant AcctDescription: No Payment Merchant Account Available | | Response Error Code: 1520Primary Error Text: Bypass Not AllowedDescription: Payment Bypass Not Allowed | | Response Error Code: 1562Primary Error Text: Unit/Zone InvalidDescription: Invalid Hunt Unit or Zone | | Response Error Code: 1563Primary Error Text: Invalid PeriodDescription: The period provided is invalid | | Response Error Code: 1603Primary Error Text: Hunter Ed DeferralDescription: Customer is not eligible for hunter ed deferral | | Response Error Code: 1604Primary Error Text: Trip Date Start TimeDescription: Start dates on trips do not match | | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IDDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal ID ErrorDescription: The system is experiencing an unexpected error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: This location needs a full download to update their software to the most current version | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: XTN Process ErrorDescription: The system is experiencing an unexpected error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: XTN TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: XTN Not On FileDescription: The Transaction could not be found. Contact the LAHFWebmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the Admin Console.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal.® If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the LAHFWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.· Have the Vendor rerun the transaction using the Customer ID #.a. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Mississippi Error Details | Steps to Resolve | Response Error Code: 0001Primary Error Text: Request not validDescription: There is no Standard code assigned to the 2-character field code. | | Response Error Code: 0002Primary Error Text: Request not validDescription: There is more than one Standard code assigned to the 2-character field code. | | Response Error Code: 0004Primary Error Text: Request not validDescription: Cannot determine Project ID or Project ID is not present or Project ID is empty. | | Response Error Code: 0006Primary Error Text: Request not validDescription: Register ID is not provided or is empty. | | Response Error Code: 0007Primary Error Text: Request not validDescription: Register ID is not a Register ID for the Contract or Register ID is not Active. | | Response Error Code: 0008Primary Error Text: Request not validDescription: The hash of the Password provided for the Register and the hash retrieved from VeriCenter for the Register do not match. | | Response Error Code: 0014Primary Error Text: Cannot determine Transaction SetDescription: Cannot determine Transaction Set or Transaction Set is not present or Transaction Set is empty. | | Response Error Code: 0015Primary Error Text: Transaction Set not Exactly 4 digitsDescription: Transaction Set is not exactly 4 digits or the first digit is 0. | | Response Error Code: 0016Primary Error Text: Request not validDescription: Transaction Code does not map to ORMS H and F Interface Request Processing Types. | | Response Error Code: 0017Primary Error Text: Request not validDescription: Cannot determine Processing Date/Time or Processing Date/Time is not present or Processing Date/Time is empty. | | Response Error Code: 0018Primary Error Text: Request not validDescription: Processing Date/Time is not a valid date/time 24hr stamp (YYYYMMDDHHMMSS). | | Response Error Code: 0022Primary Error Text: Duplicate Request RejectedDescription: Duplicate request rejected. Duplicate Request Handling indicator for the Front-End system is Reject All. | | Response Error Code: 0023Primary Error Text: ATP Counter present Is not less than 0Description: ATP Counter is present and is not an integer or is less than 0. | | Response Error Code: 0024Primary Error Text: Request not validDescription: ATP Counter is present and is not a valid date/time stamp in 24h clock (YYYYMMDDHHMMSS). | | Response Error Code: 0025Primary Error Text: Request not validDescription: Reprint Counter is present and is not an integer or is less than 0; or Reprint Counter is present and Register ID is not provided or is not empty. | | Response Error Code: 0026Primary Error Text: Request not validDescription: There is no Short code assigned to the last 3 characters of the field code. | | Response Error Code: 0028Description: There is no transaction to which the Reprint Count can be applied. No error message sent to the Front-end. | | Response Error Code: 0029Description: There is no document to which the Reprint Count can be applied. No error message sent to the Front-end. | | Response Error Code: 0033Primary Error Text: XML element not assigned To field codeDescription: There is no XML element assigned to field code. | | Response Error Code: 0060Primary Error Text: Quantity Exceeded Maximum AllowanceDescription: No Quantity control record found. | | Response Error Code: 0061Primary Error Text: Multiple quantity not AllowedDescription: There is one or more distinct product code and license year combinations, for which the sum of Product Quantity is not exactly 1 and the applicable settings for the selected Privilege Product and License Year combination indicates "No Multiple Allowed. | | Response Error Code: 0063Primary Error Text: Quantity exceeded Maximum allowanceDescription: There is one or more distinct product code and license year combinations where Replacement Indicator equals "N", for which the specified Quantity has exceeded the maximum allowance. | | Error Details | Steps to Resolve | Response Error Code: 0106Primary Error Text: Request missing Mandatory fieldDescription: Request does not contain mandatory field or the field value is empty. | | Response Error Code: 0108Primary Error Text: Response missing Mandatory fieldDescription: Response does not contain mandatory field or the field value is empty. | | Response Error Code: 0109Primary Error Text: Request does not meet Minimum length requestDescription: Field data in the Request does not meet minimum length requirements of Message Version Transaction Field. | | Response Error Code: 0110Primary Error Text: Response Minim Length requirementDescription: Field data in the Response does not meet minimum length requirements of Message Version Transaction Field and Message Version Transaction Field Fill-in Leading character is null/blank. | | Response Error Code: 0111Primary Error Text: Request not meet Max length requestDescription: Field data in the Request does not meet maximum length requirements of Message Version Transaction Field. | | Response Error Code: 0112Primary Error Text: Response not validDescription: Field data in the Response does not meet maximum length requirements of Message Version Transaction Field and System detects that Message Version Transaction Allow Truncation Indicator is null/blank or False. | | | Error Details | Steps to Resolve | Response Error Code: 0201Primary Error Text: Request not validDescription: No Group of Parameters for Piggyback is available for the terminal. | | Response Error Code: 0203Primary Error Text: Request not validDescription: Next Parameter Value is greater than or equals to the number of parameters in the Group of Parameters for Piggyback. | | | Error Details | Steps to Resolve | Response Error Code: 0301Primary Error Text: No Broadcast Message availableDescription: No Broadcast Message is available for the terminal. | | Error Details | Steps to Resolve | Response Error Code: 0402Primary Error Text: Reason Code is No presentDescription: Reason Code is not present or is null/empty. | | Response Error Code: 0403Primary Error Text: Invalid reason codeDescription: Reason Code is not a Void/Reverse Reason Code. | | Response Error Code: 0404Primary Error Text: Void or reversal No determinedDescription: Void or Reversal cannot be determined from the Void/Reverse Reason Code. | | Response Error Code: 0405Primary Error Text: No request record For Void/ReversalDescription: There is no Request Record available for Void/Reversal. | | Response Error Code: 0406Primary Error Text: Request cannot be ProcessedDescription: System determines that the most recent request record (system, time) is in an Error status. | | Response Error Code: 0407Primary Error Text: Request not validDescription: The most recent request record (system, time) is in Processing Status. | | Response Error Code: 0408Primary Error Text: Not all orders were Voided/ReversedDescription: Not all orders were successfullyvoided/reversed. | | Error Details | Steps to Resolve | Response Error Code: 0511Primary Error Text: Vehicle Certificate Number not validDescription: No Vehicle found with the Certificate of Number provided. | | Response Error Code: 0517Primary Error Text: Add Customer profile FailedDescription: Add Customer Profile failed. | | Response Error Code: 0520Primary Error Text: Residency status not ValidDescription: Customer Identifier being used in the purchase is not of Identifier Type that is configured as a proof of residency or to be acceptable as a proof of Residency if supported by an additional proof of Residency. | | Response Error Code: 0521Primary Error Text: Residency Proof ErrorDescription: Customer Identifier being used in the purchase is acceptable as a proof of Residency if supported by an additional proof of Residency, but Additional Proof of Residency value is not provided. | | Response Error Code: 0524Primary Error Text: Request not validDescription: Number of Product Loops is not provided in the request or Number of Product Loops does not match number of items in the List of Products to Purchase. | | Response Error Code: 0525Primary Error Text: Product Code is EmptyDescription: Product Code is not present or is empty. | | Response Error Code: 0536Primary Error Text: Sale processing failedDescription: Processing of the cart failed. | | Error Details | Steps to Resolve | Response Error Code: 0603Primary Error Text: Identifier failed ValidationDescription: The Identifier information failed the validation/verification. | | Response Error Code: 0604Primary Error Text: Privilege cannot be SoldDescription: One or more Product and License/Fiscal year combination in the List of Privileges to Purchase where Replacement Indicator is set to "N" is not in the List of Privilege Products Available for Original Sale. | | Response Error Code: 0605Primary Error Text: Privilege cannot be ReplacedDescription: One or more Product and License/Fiscal year combination in the List of Privileges to Purchase where Replacement Indicator is set to "Y" is not in the List of Privilege Products Available for Replacement Sale. | | Response Error Code: 0620Primary Error Text: Request cannot be ProcessedDescription: The sale cannot be processed. A Third-Party Suspension was found for this Customer. | | Response Error Code: 0621Primary Error Text: Identifier failed ValidationDescription: The customer does not have the required Identifier(s) on file to purchase the privilege. | | Response Error Code: 0654Primary Error Text: Product cannot be PurchasedDescription: Product cannot be purchased. | | | Error Details | Steps to Resolve | Response Error Code: 0701Primary Error Text: Request not validDescription: First Name, Last Name or DOB does not match existing Customer Profile. | | Response Error Code: 0702Primary Error Text: Request cannot be ProcessedDescription: Edit Customer Profile failed. | | Response Error Code: 0703Primary Error Text: Request cannot be ProcessedDescription: For at least one Customer Identifier Type in request for which the same customer identifier type exist in the customer profile, the information in the request does not match the corresponding information in Customer Profile. | | Response Error Code: 0705Primary Error Text: No Customer profiles FoundDescription: No Customer Profiles found for any of the identifiers provided. | | Response Error Code: 0706Primary Error Text: Identifier of Customer # Type missingDescription: Identifier of Customer # Type are not provided. | | Response Error Code: 0707Primary Error Text: Identifier Type ID No presentDescription: Identifier Type ID is not present or empty or Identifier Number is not present or empty. | | Response Error Code: 0708Primary Error Text: Invalid Customer ID Type IDDescription: Customer Identifier Type ID is not valid. | | Response Error Code: 0709Primary Error Text: State/Province RequiredDescription: State/Province is required and is not present or empty for Identifier Type. | | Response Error Code: 0710Primary Error Text: Country of Identifier Is requiredDescription: Country of Identifier Issuance is required and not present or empty. | | Response Error Code: 0711Primary Error Text: invalid State/Province Country comboDescription: State/Province provided in the request is not associated with the Country provided in the request. | | Response Error Code: 0712Primary Error Text: DOB entered invalidDescription: The Date of Birth entered is not valid. | | Response Error Code: 0713Primary Error Text: Invalid DOB more then 150 years pastDescription: The Date of Birth cannot be more than 150 years in the past. | | Response Error Code: 0714Primary Error Text: DOB entered is Future dateDescription: Date of Birth is a future date. | | Response Error Code: 0715Primary Error Text: Invalid Attribute IDDescription: Attribute ID is not a valid Customer Attribute ID for the Contract and Customer Class. | | Response Error Code: 0716Primary Error Text: No Customer Profile foundDescription: No Customer Profile found for provided Customer # identifier. | | Response Error Code: 0717Primary Error Text: Multiple customer Profiles foundDescription: Multiple Customer Profiles found matching one or more identifiers in the request. | | Response Error Code: 0751Primary Error Text: ED type ID or ED # MissingDescription: Education Type ID is not present or empty or Education Number is not present or empty. | | Response Error Code: 0752Primary Error Text: Education Type ID not validDescription: Education Type ID is not valid. | | Response Error Code: 0753Primary Error Text: State/Province is REQ For EducationDescription: State/Province for Education is required and is not present or empty. | | Response Error Code: 0754Primary Error Text: Country is requiredDescription: Country is required and not present or empty. | | Response Error Code: 0755Primary Error Text: State/province not Associated with countryDescription: State/Province is not associated with the specified Country. | | Error Details | Steps to Resolve | Response Error Code: 0803Primary Error Text: Request cannot be ProcessedDescription: There is more than one vehicle registration product in the List of Vehicle Registrations Renewals/Duplicates where the Replacement Indicator is set to N | | Response Error Code: 0804Primary Error Text: No valid to date For renewalDescription: No Valid To Date retrieved for the renewal. | | Response Error Code: 0805Primary Error Text: No Vehicle products AVA for renewalDescription: No Vehicle Product available for renewal. | | Response Error Code: 0807Primary Error Text: Request cannot be ProcessedDescription: List of Vehicle Products Available for Renewal has more than one product code applicable to the license/fiscal year from the request. | | Response Error Code: 0809Primary Error Text: Request cannot be ProcessedDescription: There is more than one vehicle registration products in the List of Vehicle Registrations Renewals/Duplicates where the Replacement Indicator is set to "Y". | | Response Error Code: 0810Primary Error Text: No Vehicle product Available for duplicateDescription: No Vehicle Product available for duplicate. | | Error Details | Steps to Resolve | Response Error Code: 0901Primary Error Text: Request not validDescription: Receipt number is not provided or receipt number is not a receipt number of a unique receipt for the contract. | | Response Error Code: 0902Primary Error Text: Request not validDescription: Receipt number is not a receipt number of a unique Receipt Status Processing Record for the contract. | | Response Error Code: 0903Primary Error Text: Request not validDescription: Receipt Status Processing Record is not in status Pending | | Response Error Code: 0905Primary Error Text: Void processing failedDescription: Void/Reversal is not successful. | | Response Error Code: 0906Primary Error Text: Request not validDescription: Base Convenience Fee is neither zero nor a positive decimal number. | | Response Error Code: 0907Primary Error Text: Request not validDescription: Total Convenience Fee is neither zero nor a positive decimal number. | | Response Error Code: 0908Primary Error Text: Request not validDescription: Total Convenience Fee is less than Base Convenience Fee. | | Response Error Code: 0909Primary Error Text: Request not validDescription: Payment Amount is not provided or does not match Receipt Amount plus Convenience Fee. | | Response Error Code: 0910Primary Error Text: Request cannot be ProcessedDescription: There is no applicable Convenience Product with corresponding Transaction Fee Schedule found (Base Convenience Fee or Convenience Fee are not zero). | | Response Error Code: 0911Primary Error Text: Request cannot be ProcessedDescription: There is more than one applicable Convenience Product with corresponding Transaction Fee Schedule found (Base Convenience Fee or Convenience Feeare not zero). | | Response Error Code: 0913Primary Error Text: Request not validDescription: Rate Type of the Transaction Fee Schedule of the Convenience Product determined above is "Flat" and Base Convenience Fee does not equal to Total Convenience Fee. | | Response Error Code: 0914Primary Error Text: Request not validDescription: Rate Type of the Transaction Fee Schedule of the Convenience Product determined above is "Percent" and Base Convenience Fee does not equal zero. | | Response Error Code: 0917Primary Error Text: Payment was not ProcessedDescription: Payment was not processed. | | Response Error Code: 0952Primary Error Text: Product code /Fiscal Year combo errorDescription: Product code and Fiscal year combination provided in the request is not in the list determined above. | | Response Error Code: 0955Primary Error Text: Invalid Country for VehicleDescription: County of the vehicle is not valid county for the state of the contract. | | Response Error Code: 0961Primary Error Text: No invoice is availableDescription: No EFT Invoice is available for the terminal. | | Response Error Code: 0971Primary Error Text: Request cannot be ProcessedDescription: Default VeriFone Supply Product is not on the list of Supplies Products available. | | Response Error Code: 0972Primary Error Text: Request cannot be ProcessedDescription: Supplies Product being ordered has reached the Daily Maximum Quantity allowed for the Product for the Sales Location. | | Response Error Code: 0901Primary Error Text: Request not validDescription: Receipt number is not provided or receipt number is not a receipt number of a unique receipt for the contract. | | Response Error Code: 0902Primary Error Text: Request not validDescription: Receipt number is not a receipt number of a unique Receipt Status Processing Record for the contract. | | Response Error Code: 0903Primary Error Text: Request not validDescription: Receipt Status Processing Record is not in status Pending | | Response Error Code: 0905Primary Error Text: Void processing failedDescription: Void/Reversal is not successful. | | Response Error Code: 0906Primary Error Text: Request not validDescription: Base Convenience Fee is neither zero nor a positive decimal number. | | Response Error Code: 0907Primary Error Text: Request not validDescription: Total Convenience Fee is neither zero nor a positive decimal number. | | Response Error Code: 0908Primary Error Text: Request not validDescription: Total Convenience Fee is less than Base Convenience Fee. | | Response Error Code: 0909Primary Error Text: Request not validDescription: Payment Amount is not provided or does not match Receipt Amount plus Convenience Fee. | | Error Details | Steps to Resolve | Response Error Code: 9000Primary Error Text: System unavailable.Description: System error. | | Response Error Code: 9001Primary Error Text: System unavailable.Description: The VeriFone application has been placed offline. | | Response Error Code: 9002Primary Error Text: Unrecognized Field codeDescription: Unrecognized field code. | | Response Error Code: 9003Primary Error Text: Request not validDescription: Field data in the Request does not meet type requirements of Message Version Transaction Field. | | Response Error Code: 9004Primary Error Text: Request not validDescription: Field data in the Response does not meet type requirements of Message Version Transaction Field. | | Response Error Code: 9155Primary Error Text: Request not validDescription: Privilege Valid from Date is not a valid Date. | | Response Error Code: 9156Primary Error Text: From Date is a past DateDescription: Privilege Valid From Date is a past date. | | Response Error Code: 9157Primary Error Text: Request not validDescription: Privilege's Valid To Date & Time is greater than the (non-null/blank) Valid To Date & Time specified in the applicable Privilege License Year record. | | Response Error Code: 9158Primary Error Text: Request cannot be ProcessedDescription: At least one Privilege Instance has Privilege Valid From Date/Time greater than Privilege Valid To Date/Time. | | Response Error Code: 9162Primary Error Text: Request cannot beDescription: The Valid From Date cannot be greater than the maximum purchase window. | |

Missouri Error Details | Steps to Resolve | Response Error Code: 20Primary Error Text: Invalid Function Key | 1. Have the Vendor press the red clear key.2. Have the Vendor rerun the transaction.3. If still having problems, get with a Lead/Supervisor. | Response Error Code: 30Primary Error Text: Invalid Permit Action | 1. Have the Vendor press the red clear key.2. Have the Vendor rerun the transaction.3. If still having problems, get with a Lead/Supervisor. | Response Error Code: 40Primary Error Text: Eff Date Not Applicable | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit: Verify the Effective Date entered. If the Effective Date was entered correctly, have the Vendor rerun the transaction. If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit: Look up the Permit Code in CTB, and verify that the privilege is on sale. If the privilege is on sale, have the Vendor rerun the transaction. If the same error occurs, get with a Lead/Supervisor. | Response Error Code: 50Primary Error Text: Quantity Not Applicable | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit: Verify the Quantity of Permits being sold. You may only run up to 9 privileges in one transaction. If the Quantity is more than 9, have the Vendor rerun the transaction splitting the privileges into two groups. If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit: Have the Vendor rerun the transaction. If the same error occurs, get with a Lead/Supervisor. | Response Error Code: 60Primary Error Text: Invalid Reversal Type | Speak with a Lead/Supervisor. | Response Error Code: 80Primary Error Text: 1st Unit Not Applicable | Speak with a Lead/Supervisor. | Response Error Code: 85Primary Error Text: 2nd Unit Not Applicable | Speak with a Lead/Supervisor. | Response Error Code: 90Primary Error Text: Input Not Applicable | Speak with a Lead/Supervisor. | | | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Vendor Id | 1. Look up Vendor Information through the Setup Menu.A. Verify the Vendor # & Terminal ID # listed on the terminal screen.· If the Vendor # is incorrect, give them a Partial download.· If the Terminal ID # is incorrect, correct the Terminal ID # through the System Menu, and give them a Partial download.· Have the Vendor rerun the transaction.2. Look up the Vendor ID in CTB.A. Make sure Status is Open and all information is correct.· If Status is Locked or Closed, get with a Lead/Supervisor.· If all information is correct, have the Vendor rerun the transaction. | Response Error Code: 110Primary Error Text: Invalid Buyer Id | 1. Look up the transaction in ASSIST.A. Verify the ID # and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 120Primary Error Text: Buyer Not On FileDescription: We don’t have a record of this ID Number in our system. | 1. Look up the transaction in ASSIST.A. Verify the ID # and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 125Primary Error Text: SSN Number Required | | Response Error Code: 130Primary Error Text: Invalid SSN Number | 1. Look up the transaction in ASSIST.A. Verify the SSN and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 140Primary Error Text: Invalid DLN Number | 1. Look up the transaction in ASSIST.A. Verify the DL Number and DOB being used.2. Look up the Customer’s file in CTB.A. If unable to locate the Customer in CTB, advise the Vendor to run as a New Customer.B. If able to locate the Customer, verify the Customer’s information on file.· Give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 150Primary Error Text: Denied: Advice Id NOF | 1. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 160Primary Error Text: Invalid ATP InformationDescription: The information sent in the ATP packet is invalid. | 1. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 170Primary Error Text: Invalid Process Date | 1. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Response Error Code: 180Primary Error Text: Invalid Pos Timestamp | 1. Have the Vendor run an ACH Report.2. Have the Vendor rerun their transaction.A. If still having problems, get with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: Nbr Privileges ExceededDescription: A maximum of 9 privileges are allowed in a single transaction. | 1. Look up the transaction in ASSIST.A. Verify the privilege codes the Vendor is running for the Customer.2. Look up the Customer’s file in CTB.A. Verify any Active Privileges on file.· The Customer may have already purchased the maximum amount of privileges allowed for the year.B. Verify the Number of products the Customer is trying to purchase. You may only run up to 9 privileges in one transaction.· If more than 9 products are being run in the same transaction, have them split the products into two groups.· Have the Vendor rerun the transaction in two separate transactions. | Response Error Code: 230Primary Error Text: No Privileges Entered | Speak with a Lead/Supervisor. | Response Error Code: 240Primary Error Text: Charge Indicator Error | Speak with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident Code | 1. Look up Vendor’s last transaction.A. Verify Residency Status entered during the transaction.B. Verify the types of privileges the Customer has on file.· If the Residency was entered incorrectly, have the Vendor rerun the transaction.2. Look up Customer’s file up in CTB using the ID entered during the transaction.A. Verify the Customer's information on file. · Give the Vendor the Customer’s Conservation Number, and have them rerun the transaction.· If still having problems get with a Lead/Supervisor. | Response Error Code: 310Primary Error Text: Invalid Birth Date | 1. Look up the transaction in ASSIST.A. Verify the Date of Birth entered during the transaction.· If the Date of Birth was entered incorrectly, have the Vendor rerun the transaction.2. Look up the Customer’s file in CTB using the ID entered during the transaction.A. Verify the Customer's Date of Birth on file.B. If the Date of Birth is correct:· Give the Vendor the Customer’s Conservation Number, and have them rerun the transaction.· If still having problems get with a Lead/Supervisor.C. If the Date of Birth is incorrect on file:· Correct the Date of Birth on file.· Give the Vendor the Customer’s Conservation Number, and have them rerun the transaction.· If still having problems get with a Lead/Supervisor. | Response Error Code: 315Primary Error Text: Invalid Phone Number | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.B. Have the Vendor rerun the transaction.C. Make sure they are not putting in any dashes (-) or slashes (/ or \) when putting in the Phone Number.· If still having problems, see a Lead/Supervisor. | Response Error Code: 320Primary Error Text: Birth Date Required | Speak with a Lead/Supervisor. | Response Error Code: 330Primary Error Text: Buyer Name Required | Speak with a Lead/Supervisor. | Response Error Code: 331Primary Error Text: Buyer Address Required | Speak with a Lead/Supervisor. | Response Error Code: 332Primary Error Text: Invalid Buyer Height | 1. Look up the transaction in ASSIST.A. Make sure the Height was entered correctly. (Ex: 5ft 02in)B. Have the Vendor rerun the transaction.· If still having problems, get with a Lead/Supervisor. | Response Error Code: 333Primary Error Text: Invalid Buyer Weight | Speak with a Lead/Supervisor. | Response Error Code: 334Primary Error Text: Invalid Gender Type | Speak with a Lead/Supervisor. | Response Error Code: 335Primary Error Text: Invalid Hair Color | Speak with a Lead/Supervisor. | Response Error Code: 336Primary Error Text: Invalid Eye Color | Speak with a Lead/Supervisor. | Response Error Code: 340Primary Error Text: Invalid HCN Number | Speak with a Lead/Supervisor. | Response Error Code: 370Primary Error Text: Invalid Cert Checked | Speak with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid Privilege Type | Speak with a Lead/Supervisor. | Response Error Code: 410Primary Error Text: Invalid Effective Date | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit:· Verify the Effective Date entered.· If the Effective Date was entered correctly, have the Vendor rerun the transaction.· If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit:· Look up the Permit Code in CTB, and verify that the privilege is on sale.· If the privilege is on sale, have the Vendor rerun the transaction.· If the same error occurs, get with a Lead/Supervisor. | Response Error Code: 420Primary Error Text: Invalid Privilege Qnty | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit:· Verify the Quantity of Permits being sold. You may only run up to 9 privileges in one transaction.· If the Quantity is more than 9, have the Vendor rerun the transaction splitting the privileges into two groups.· If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit:· Have the Vendor rerun the transaction.· If the same error occurs, get with a Lead/Supervisor. | Response Error Code: 430Primary Error Text: Invalid Permit Number | Speak with a Lead/Supervisor. | Response Error Code: 440Primary Error Text: Invalid Reason Code | Speak with a Lead/Supervisor. | Response Error Code: 450Primary Error Text: Privilege Days OverlapDescription: You already have a Permit effective for this date. | 1. Look up the transaction in ASSIST.A. Verify the Effective Date entered during the transaction.2. Look up the Customer’s file in CTB.A. Verify any Active Privileges on file.· If the Customer has an Active Seasonal Privilege on file, they cannot purchase this license.· If the Customer has an Active Temporary Privilege with dates overlapping, have the Vendor rerun with a different Effective Date.· If the Customer has no Active Privileges, give the Vendor the Customer’s Conservation Number and have them rerun the transaction. | Response Error Code: 460Primary Error Text: Invalid Privilege Amount | 1. Look up the transaction in ASSIST.A. Ask the Vendor if they were asked about a Donation during the transaction.· If the answer is ‘Yes’, have the Vendor rerun the transaction either entering a valid Donation amount (Ex. 6.00) or pressing ‘Enter’ to bypass the Donation.· If the answer is ‘No’, get with a Lead/Supervisor. | Response Error Code: 470Primary Error Text: Invalid Expiration Date | Speak with a Lead/Supervisor. | Response Error Code: 482Primary Error Text: Invalid County Number | Speak with a Lead/Supervisor. | Response Error Code: 489Primary Error Text: Invalid Number Of Acres | Speak with a Lead/Supervisor. | Response Error Code: 499Primary Error Text: Reversal Not AllowedDescription: We experienced problems with your transaction. Please contact 1-800-392-4115 for assistance. | 1. Ask the Vendor if they were trying to reverse a transaction.A. If the answer is ‘Yes’:· Vendors may only reverse the LAST transaction within 10 minutes of that transaction.· If it has been more than 10 minutes but less than 24 hours, or if the transaction being reversed was not the last transaction run, reverse the transaction through CTB.· If it has been longer than 24 hours, get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 510Primary Error Text: Invalid 1st Unit Choice | Speak with a Lead/Supervisor. | Response Error Code: 520Primary Error Text: Invalid 2nd Unit Choice | Speak with a Lead/Supervisor. | Response Error Code: 525Primary Error Text: Invalid L/O Unit Choice | Speak with a Lead/Supervisor. | Response Error Code: 530Primary Error Text: Unit Choice DuplicationDescription: The Unit Number selected is duplicated. | Speak with a Lead/Supervisor. | Response Error Code: 540Primary Error Text: Invalid Species Type | Speak with a Lead/Supervisor. | Response Error Code: 550Primary Error Text: Invalid Harvested Code | Speak with a Lead/Supervisor. | Response Error Code: 560Primary Error Text: Species DuplicationDescription: The HIP survey contained invalid data. | 1. Look up the transaction in ASSIST.A. Verify all information was entered correctly.2. Look up the Customer’s file in CTB.A. Give the Vendor the Customer’s Conservation Number.B. Have the Vendor rerun the transaction.· If still having problems, see a Lead/Supervisor. | Response Error Code: 580Primary Error Text: No Unit Choice On File | Speak with a Lead/Supervisor. | Response Error Code: 590Primary Error Text: Invalid Walleye Survey | Speak with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 610Primary Error Text: Denied: Priv Not Allowed | Speak with a Lead/Supervisor. | Response Error Code: 620Primary Error Text: Denied: Priv Date Range | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.2. Look up the privilege code in CTB.A. Verify that the privilege is on sale.· If the privilege is not on sale, the Customer cannot purchase the privilege.· If the privilege is on sale, verify the date being entered as Start Date.a. If a valid date was entered, have the Vendor rerun the transaction.a. If same error occurs, see a Lead/Supervisor. | Response Error Code: 630Primary Error Text: Denied: Priv Age Limit | 1. Look up the transaction in ASSIST.A. Verify the DOB and Privilege Code entered.2. Look up the privilege code up in CTB.A. Verify the Age Limit for the privilege.3. Look up the Customer’s file in CTB.A. Verify the Customer's Date of Birth.· If the Customer is the appropriate age for the privilege, have the Vendor rerun the transaction.· If still having problems, get with a Lead/Supervisor. | Response Error Code: 640Primary Error Text: Denied: Priv Duplication | 1. Look up the transaction in ASSIST.A. Make sure all information was entered in correctly.B. Verify the type of privilege the Customer is attempting to purchase.2. Look up the Customer’s file in CTB.A. Verify any Active Permits on file.· If the Customer does not have the privilege on file, give the Vendor the Customer’s Conservation Number.· Have the Vendor rerun the transaction.· If still having problems, get with a Lead/Supervisor. | Response Error Code: 660Primary Error Text: Denied: Prior Priv Req | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.B. Verify the type of privilege the Customer is attempting to purchase.2. Look up the Customer’s file in CTB.A. Verify the types of Active Privileges the Customer has on file.B. Let the Vendor know what types of privileges the Customer has on file.· If the Vendor asks what prior privilege is required in order to get the privilege they are running, get with a Lead/Supervisor.· If the Vendor says the Customer has the prior privilege required, give the Vendor the Customer’s Conservation Number and have them rerun the transaction. | Response Error Code: 670Primary Error Text: Unit Choices On FileDescription: Only one Unit choice is allowed. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Give the Vendor the Customer’s Conservation Number.B. Have the Vendor rerun the transaction.· If still having problems, get with a Lead/Supervisor. | Response Error Code: 685Primary Error Text: Denied: Setup Data Incom | Speak with a Lead/Supervisor. | Response Error Code: 690Primary Error Text: Denied: Privilege AmountDescription: The cost of the privilege does not match the amount in the database. Please contact Customer Support. | 1. Look up the transaction in ASSIST.A. Ask the Vendor if they were asked about a Donation during the transaction.· If the answer is ‘Yes’, have the Vendor rerun the transaction either entering a valid Donation amount (Ex. 6.00) or pressing ‘Enter’ to bypass the Donation.· If the answer is ‘No’, get with a Lead/Supervisor. | Response Error Code: 690Primary Error Text: Denied: Priv Quantity | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit:· Verify the Quantity of Permits being sold. You may only run up to 9 privileges in one transaction.· If the Quantity is more than 9, have the Vendor rerun the transaction splitting the privileges into two groups.· If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit:· Have the Vendor rerun the transaction.· If the same error occurs, get with a Lead/Supervisor. | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Denied: Vendor Class | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.2. Verify the Vendor and Privilege Classification in CTB.A. If the Vendor does not have the right classification to run that license, get with a Lead/Supervisor.B. If the Vendor does have the right classification, have them rerun the transaction.· If still having problems, get with a Lead/Supervisor. | Response Error Code: 710Primary Error Text: Denied: Vendor Restrict | Speak with a Lead/Supervisor. | Response Error Code: 716Primary Error Text: Denied Customer Type Denial | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Give the Vendor the Customer’s Conservation Number.B. Have the Vendor rerun the transaction.· If still having problems, get with a Lead/Supervisor. | Response Error Code: 720Primary Error Text: Denied: Hunter Cert Req | 1. Look up the transaction in ASSIST.A. Make sure the Hunter Certification # was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer has Hunter Certification on file.· If the Hunter Certification is on file, have the Vendor the transaction using the Customer’s Conservation #.· If the Hunter Certification is not on file, get with a Lead/Supervisor. | Response Error Code: 730Primary Error Text: Hunting ViolationDescription: Our records show your hunting privileges have been revoked. Please call 800-544-6727 for clarification. | Speak with a Lead/Supervisor. | Response Error Code: 740Primary Error Text: Fishing ViolationDescription: Our records show your fishing privileges have been revoked. Please call 800-544-6727 for clarification. | Speak with a Lead/Supervisor. | Response Error Code: 745Primary Error Text: Denied: Trap Violation | Speak with a Lead/Supervisor. | Response Error Code: 750Primary Error Text: Bonus Appl Not On FileDescription: You were not drawn for a Bonus Permit in this Unit. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer does have an application on file.B. Make sure the Customer was awarded the Bonus Unit they are applying for.· If the Customer was not awarded the Bonus Unit they are applying for, get with a Lead/Supervisor.· If the Customer was awarded the Bonus Unit, verify the Unit that was awarded VS the Unit the Customer is putting in for.· Give the Vendor the Customer’s Conservation # to use and have them rerun the transaction. | Response Error Code: 755Primary Error Text: Bonus Unit Not AwardedDescription: You were not drawn for a Bonus Permit in this Unit. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer does have an application on file.B. Make sure the Customer was awarded the Bonus Unit they are applying for.· If the Customer was not awarded the Bonus Unit they are applying for, get with a Lead/Supervisor.· If the Customer was awarded the Bonus Unit, verify the Unit that was awarded VS the Unit the Customer is putting in for.· Give the Vendor the Customer’s Conservation # and have them rerun the transaction. | Response Error Code: 759Primary Error Text: Bonus Unit Is DifferentDescription: You were not drawn for a Bonus Permit in this Unit. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer does have an application on file.B. Make sure the Customer was awarded the Bonus Unit they are applying for.· If the Customer was not awarded the Bonus Unit they are applying for, get with a Lead/Supervisor.· If the Customer was awarded the Bonus Unit, verify the Unit that was awarded VS the Unit the Customer is putting in for.· Give the Vendor the Customer’s Conservation # and have them rerun the transaction. | Response Error Code: 760Primary Error Text: Card Not ReissuedDescription: The card Number entered is not valid. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure that the Customer has a Heritage Card.B. Press F2, and make sure the card has not expired.· If the Customer has only one file and there is not a Heritage Card Number on file, have the Vendor rerun the transaction using the Customer's Conservation Number.· If the Customer has a Heritage Card on file and it has not expired, have the Vendor rerun the transaction using the Customer's Conservation Number. | Response Error Code: 765Primary Error Text: Card Is RequiredDescription: A Heritage Card is required for this sale. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Check the file to make sure that the Customer has a Heritage Card.B. Press F2, and make sure the card has not expired.· If they do not have a Heritage Card, give the Vendor the Customer's Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 770Primary Error Text: Lottery Date RangeDescription: The drawing deadline has passed. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly2. Look up the privilege code in CTB.A. Verify that the license is on sale.· If the license is not on sale, the Customer cannot purchase the license.· If the license is on sale, verify the date being entered in as start date.a. Have the Vendor rerun the transaction if the date was an invalid date.b. If the date was a valid date, get with a Lead/Supervisor. | Response Error Code: 780Primary Error Text: Denied: Buyer Call MDC | Speak with a Lead/Supervisor. | Response Error Code: 790Primary Error Text: SSN Number Is DifferentDescription: The social security Number on the database doesn’t match the SSN entered. Verify SSN and enter again. | 1. Look up the transaction in ASSIST.A. Make sure the ID # and Date of Birth were entered correctly.2. Look up the Customer’s file in CTB.A. Verify that the SSN on file.· If the Date of Birth is correct, have the Vendor rerun the transaction using the Customer’s Conservation Number.· If the Social Security Number is incorrect, get with a Lead/Supervisor. | Response Error Code: 795Primary Error Text: Birth Date Is DifferentDescription: The date of birth on the database doesn’t match the DOB entered. Verify DOB and enter again. | 1. Look up the transaction in ASSIST.A. Make sure the ID # and Date of Birth were entered correctly.2. Look up the Customer’s file in CTB.A. Verify that the Date of Birth on file.· If the Date of Birth is correct, have the Vendor rerun the transaction using the Customer’s Conservation Number.· If the Date of Birth is incorrect, correct it; and, have the Vendor rerun the transaction. | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: Denied: Vendor NOF | Speak with a Lead/Supervisor. | Response Error Code: 830Primary Error Text: Unit Choice 1 Lot TypeDescription: The Unit Number selected is not valid. | 1. Inform the Vendor that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the Vendor’s Phone Number, contact name and Terminal ID # and get with a Lead/Supervisor. | Response Error Code: 835Primary Error Text: Unit Choice 2 Lot TypeDescription: The Unit selected is a limited Unit and is not available for the drawing. Verify Unit and enter again. | 1. Inform the Vendor that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the Vendor’s Phone Number, contact name and Terminal ID # and get with a Lead/Supervisor. | Response Error Code: 839Primary Error Text: Denied: L/O Unit Choice | Speak with a Lead/Supervisor. | Response Error Code: 850Primary Error Text: Bonus Drawing Is PendingDescription: Drawing results are not yet available. MDC will send drawing results by mail | 1. Look up the transaction in ASSIST.A. Make sure all the information was entered correctly.2. Look up the Customer’s file in CTB.A. Check the file to see if they have been awarded the Unit they are trying to purchase. They may not have been awarded yet.· If CTB is not showing the Customer was awarded, let the Vendor know the Customer needs to wait until they have been notified they were selected in the lottery before trying to purchase the license. | Error Details | Steps to Resolve | Response Error Code: 900Primary Error Text: Card Not On FileDescription: The card Number entered is not valid. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Check the file to make sure that the Customer has a Heritage Card.B. Press F2, and make sure the card has not expired.· If they do not have a Heritage Card, give the Vendor the Customer's Conservation Number.· Have the Vendor rerun the transaction. | Response Error Code: 910Primary Error Text: Card Not ActiveDescription: The card Number entered is not valid. | 1. Look up the transaction in ASSIST.A. Make sure all information was entered correctly.2. Look up the Customer’s file in CTB.A. Make sure that the Customer has a Heritage Card.B. Press F2, and make sure the card has not expired.· If the Customer has only one file and there is not a Heritage Card Number on file, have the Vendor rerun the transaction using the Customer's Conservation Number.· If the Customer has a Heritage Card on file and it has not expired, have the Vendor rerun the transaction using the Customer's Conservation Number. | Response Error Code: 912Primary Error Text: Vendor Closed On File | 1. Look up the Vendor ID in CTB.A. Make sure Status is Open and all information is correct.· If Status is Closed, get with a Lead/Supervisor.· If all information is correct, have the Vendor rerun the transaction. | Response Error Code: 915Primary Error Text: Denied: Vendor Locked | 1. Look up the Vendor ID in CTB.A. Make sure Status is Open and all information is correct.· If Status is Locked, get with a Lead/Supervisor.· If all information is correct, have the Vendor rerun the transaction. | Response Error Code: 930Primary Error Text: Buyer Closed On FileDescription: This record has been closed. Please contact MDC at 800-544-6727 for clarification. | 1. Look up the transaction in ASSIST.A. Make sure all the information was entered in correctly.2. Look up the Customer’s file in CTB.A. Make sure the Customer does not have more than one file.· If the Customer only has one file and it is closed, get with a Lead/Supervisor. · If the Customer has more than one file, give the Vendor the Customer's Conservation Number from the open file, and have them rerun the transaction. | Response Error Code: 940Primary Error Text: Denied: Permit NOF | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.B. Check with the Vendor and see if they were trying to void or reverse a transaction.2. Look up the Customer’s file in CTB.A. Check to see if the transaction is on file.· If the transaction is not on file, have the Vendor clear out to the Main Menu on the terminal. There is not a transaction to void or reverse.· If the transaction is on file and the License did not print, Reversethe transaction for the Vendor.· If the transaction is on file and the License did print, Void the transaction for the Vendor. Remember to have the Vendor write VOID on the license, and mail it to the state. | Response Error Code: 950Primary Error Text: Denied: Inactive Permit | 1. Look up the transaction in ASSIST.A. Verify the information entered during the transaction.B. Check with the Vendor and see if they were trying to void or reverse a transaction.2. Look up the Customer’s file in CTB.A. Check to see if the transaction is on file.· If the transaction is not on file, have the Vendor clear out to the Main Menu on the terminal. There is not a transaction to void or reverse.· If the transaction is on file and the License did not print, Reversethe transaction for the Vendor.· If the transaction is on file and the License did print, Void the transaction for the Vendor. Remember to have the Vendor write VOID on the license, and mail it to the state. | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy – Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download. | Response Error Code: 4050Primary Error Text: DB No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: DB Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: DB Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: DB Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: DB Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: DB Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 5030Primary Error Text: Telecom ErrorDescription: The network connection was disrupted. Repeat the transaction in 5 to 10 minutes. If still unsuccessful, contact the MO webmaster link to report this error. | 1. Check the Agent's HPHONE and SPHONE in ASSIST through the Terminal Information found under LOG SELECTION, on the left side of ASSIST.2. Make sure the HPHONE and SPHONE are pointed towards the most current numbers (Prod 1 and Prod 2). 3. If you have any questions get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation Error | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: Your terminal software is out of date and needs to be updated. Please contact the Help Desk and report this error. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal Id Error | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through the process of starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: The terminal has a pending update and requires a download. Please initiate a full download. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through the process of starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceeedDescription: Exceeded daily supply order limit | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: Error: received while trying to place supply order. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the HFWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: XTN Process ErrorDescription: The system is experiencing an unexpected error. Please contact the HFWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: XTN TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the HFWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: XTN Not On FileDescription: The Transaction could not be found. Contact the HFWebmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in CTB.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Trans StructureDescription: The system is experiencing an unexpected error. Please contact the HFWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.3. Have the Vendor rerun the transaction using the Customer ID #.A. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |
New Jersey Error Details | Steps to Resolve | Response Error Code: 101Primary Error Text: DOB Is MissingDescription: Date of Birth is missing in the request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears in the Request, have the Agent rerun the Transaction. If the Date of Birth does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the Date of Birth appears on file. If the Date of Birth appears on file, have the Agent rerun the transaction by using the Customer ID #. If the Date of Birth does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 102Primary Error Text: ID Type MissingDescription: Request is missing the ID type (DL, SSN, CID, or ALT ID) | 1. Look up the Transaction in ASSIST.A. Verify that the ID # appears in ASSIST on the Request page of the Transaction. If the ID # appears in the Request, have the Agent rerun the Transaction. If the ID # does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the ID # appears on file. If the ID # appears on file, have the Agent rerun using the Customer ID #. If the ID # does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 103Primary Error Text: Multiple IDs PresentDescription: Multiple ID types present in the request | 1. Look up the Transaction in ASSIST.A. Verify how many types of ID #s were entered at the start of the Transaction. If only one ID # was entered, have the Agent rerun the Transaction.a. If the issue continues, contact a Lead or Supervisor. If more than one ID # was entered, have the Agent rerun the Transaction making sure they are only entering one form of ID #. | Response Error Code: 104Primary Error Text: Multiple DOBs PresentDescription: Multiple date of births present in the request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears once in the Request, have the Agent rerun the Transaction. If the Date of Birth appears more than once in the Request,have the Agent rerun the Transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. If the ID # used locates two customer files with different Dates of Birth, contact a Lead or Supervisor.B. If the ID # used locates only one Customer record, have the Agent rerun the Transaction using the Customer ID #. | Response Error Code: 105Primary Error Text: Customer ID Not On FileDescription: Customer ID number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 106Primary Error Text: DL Number And State NOFDescription: DL number and state combination cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 107Primary Error Text: Alt ID Number/Type NOFDescription: Alternate ID number and type combination cannot be found in the Cust table | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 108Primary Error Text: SSN Not On FileDescription: Social Security Number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 109Primary Error Text: DOB Does Not MatchDescription: DOB does not match the ID # / STATE provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the ID # and State bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 110Primary Error Text: DOB Does Not MatchDescription: DOB does not match the SSN provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 111Primary Error Text: Customer Status InactiveDescription: The customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 112Primary Error Text: Customer Status DeceasedDescription: The customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 113Primary Error Text: Customer Status InactiveDescription: The customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 114Primary Error Text: Customer Status DeceasedDescription: The customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 115Primary Error Text: Cannot Resolve ID TypeDescription: The identification used cannot link to a specific customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file. If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#. If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 116Primary Error Text: DOB Does Not MatchDescription: DOB does not match the customer id provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID # is different, give the Agent the correct Customer ID, and have them rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the Customer ID # brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 120Primary Error Text: Hunter Ed/State NofDescription: The hunter ed number and state entered are not on file | 1. Look up the Transaction in ASSIST.A. Verify the Hunter Education #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Hunter Education # entered during the transaction.A. If the Hunter Education # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Hunter Education # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 124Primary Error Text: No Matching Data On FileDescription: The information entered does not match a customer record on file | | Response Error Code: 125Primary Error Text: Id2 Number/State NofDescription: The ID Number and state provided are not on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 126Primary Error Text: Id3 Number/State NofDescription: The ID Number and state provided are not on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 127Primary Error Text: Id2 Num/State MismatchDescription: The ID Number does not match the State on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the State listed for the ID # used. If the State for the ID # is correct, have the Agent rerun the Transaction using the Customer ID #. If the State for the ID # is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the State for the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 128Primary Error Text: Id3 Num/State MismatchDescription: The ID Number does not match the State on file | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the State listed for the ID # used. If the State for the ID # is correct, have the Agent rerun the Transaction using the Customer ID #. If the State for the ID # is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the State for the ID # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Error Details | Steps to Resolve | Response Error Code: 201Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 202Primary Error Text: Invalid DL NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 203Primary Error Text: Invalid DL StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Look up the Transaction in ASSIST.A. Verify the DL State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the DL State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 204Primary Error Text: Invalid Alt ID NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Alternate ID # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 205Primary Error Text: Invalid Alt ID TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Look up the Transaction in ASSIST.A. Verify the Alt ID Type entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· The Alternate ID Type should appear as a Number.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 206Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 207Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 208Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the First Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the First Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 209Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Middle Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Middle Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 210Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Last Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Last Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 211Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the Transaction in ASSIST.A. Verify the Suffix entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-) or spaces.· If the Customer is a female and recently married, her new married name may appear in the Suffix field.a. Contact a Lead or Supervisor.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 212Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 213Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 214Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Look up the Transaction in ASSIST.A. Verify the City entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the City was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 215Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the Transaction in ASSIST.A. Verify the State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 216Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the Transaction in ASSIST.A. Verify the Country entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Country was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 217Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the Transaction in ASSIST.A. Verify the Zip/Postal entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Zip/Postal was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 218Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Height entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Height was entered in the correct format with no periods (.), dashes (-) or spaces. (Ex. 5 ft 02 in)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 219Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Weight entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Weight was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 220Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Look up the Transaction in ASSIST.2. The Hair Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Number.3. Make sure the Hair Color is entered correctly. | Response Error Code: 221Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Look up the Transaction in ASSIST.A. The Eye Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as aNumber.2. Make sure the Eye Color is entered correctly, and appears as a number in the Transaction Request.A. If the Eye Color appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 222Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Look up the Transaction in ASSIST.A. The Gender is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Letter (M , F , or possibly U).2. Make sure the Gender is entered correctly, and appears as a number in the Transaction Request.A. If the Gender appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 223Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Phone Number entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 224Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Look up the Transaction in ASSIST.A. E-Mail Addresses usually appear in the format of someone@something.com. In general, the only symbols that may be used are dashes ( - ), underscores ( _ ), and periods ( . ).2. Make sure the E-Mail Address is entered correctly, and appears to be in the correct format in the Transaction Request.A. If the E-Mail Address seems to be in the wrong format, have the Agent rerun the Transaction.· Have them verify the E-Mail Address before entering the information into the Terminal, or have them bypass the E-MailAddress if the Terminal will allow. | Response Error Code: 225Primary Error Text: Dup ID, Type, And StateDescription: ID NUMBER, TYPE, and STATE/COUNTRY provided already exists | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 226Primary Error Text: Cannot Resolve ID TypeDescription: The identification used cannot link to a specific customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 301Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 302Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 303Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 304Primary Error Text: Invalid Cert DetailDescription: Invalid data in the Certification Details field | | Error Details | Steps to Resolve | Response Error Code: 401Primary Error Text: Invalid Customer InfoDescription: Customer ID required | | Response Error Code: 402Primary Error Text: Invalid Hip InfoDescription: Invalid HIP Format | | Error Details | Steps to Resolve | Response Error Code: 500Primary Error Text: Payment FailedDescription: Payment was not authorized | Please get with a Lead/Supervisor. | Response Error Code: 501Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Customer ID entered during the transaction.2. Look up the Customer ID in the Admin-Console.A. If the Customer ID was entered correctly during the transaction and a file is located in the Admin-Console using the given Customer ID, please get with a Lead/Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL, SSN, Name+DOB)· If able to locate the Customer file with another for of ID and the Customer ID is different, have the Agent rerun the transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the transaction as a New Customer. | Response Error Code: 502Primary Error Text: Invalid DOBDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason. (ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 503Primary Error Text: Invalid DL NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the transaction.· Make sure the Driver’s License # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Driver’s License #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 504Primary Error Text: Invalid DL StateDescription: Invalid data in the DRIVERS LICENSE STATE field | Please get with a Lead/Supervisor. | Response Error Code: 505Primary Error Text: Invalid Alt ID NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the transaction.· Make sure the Alternate ID # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Alternate ID #, Type, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 506Primary Error Text: Invalid Alt ID TypeDescription: Invalid data in the ALTERNATE ID TYPE field | Please get with a Lead/Supervisor. | Response Error Code: 507Primary Error Text: Invalid SSNDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the transaction.· Make sure the Alternate ID # was entered in the correct format with no dashes (-) or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Social Security # and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 508Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the transaction in ASSIST.A. Verify the First Name entered during the transaction.· Make sure the First Name was entered in the correct format with no dashes (-) or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 509Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the transaction in ASSIST.A. Verify the Middle Name entered during the transaction.· Make sure the Middle Name was entered in the correct format with no dashes (-) or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 510Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the transaction in ASSIST.A. Verify the Last Name entered during the transaction.· Make sure the Last Name was entered in the correct format with no dashes (-) or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 511Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the transaction in ASSIST.A. Verify the Suffix entered during the transaction.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 512Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the transaction in ASSIST.A. Verify the Address entered during the transaction.· Make sure the Address was entered in the correct format with no periods (.), dashes (-), or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 513Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the transaction in ASSIST.A. Verify the Address entered during the transaction.· Make sure the Address was entered in the correct format with no periods (.), dashes (-), or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 514Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Look up the transaction in ASSIST.A. Verify the City entered during the transaction.· Make sure the City was entered in the correct format with no numbers, periods (.), dashes (-), or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 515Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the transaction in ASSIST.A. Verify the State Code entered during the transaction.· Make sure the State was entered in the correct format with no numbers, periods (.), dashes (-), or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 516Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the transaction in ASSIST.A. Verify the Country Code entered during the transaction.· Make sure the Country was entered in the correct format with no numbers, periods (.), dashes (-), or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 517Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the transaction in ASSIST.A. Verify the Zip/Postal Code entered during the transaction.· Make sure the Zip/Postal Code was entered in the correct format with no periods (.), dashes (-), or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 518Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the transaction in ASSIST.A. Verify the Height entered during the transaction.· Make sure the Height was entered in the correct format. (Ex. 5ft 04in)2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 519Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the transaction in ASSIST.A. Verify the Weight entered during the transaction.· Make sure the Country was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 520Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | Please get with a Lead/Supervisor. | Response Error Code: 521Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | Please get with a Lead/Supervisor. | Response Error Code: 522Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | Please get with a Lead/Supervisor. | Response Error Code: 523Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Phone Number entered during the transaction.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 524Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | Please speak with a Lead/Supervisor. | Response Error Code: 525Primary Error Text: Invalid Firearm Ed NumDescription: Invalid data in the FIREARM EDUCATION NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Firearm Education #, State, and Date of Birth entered during the transaction.· Make sure the Firearm Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Firearm Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 526Primary Error Text: Invalid Firearm Ed StateDescription: Invalid data in the FIREARM EDUCATION STATE field | Please get with a Lead/Supervisor. | Response Error Code: 527Primary Error Text: Invalid Shotgun Ed NumDescription: Invalid data in the SHOTGUN EDUCATION NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Shotgun Education #, State, and Date of Birth entered during the transaction.· Make sure the Shotgun Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Shotgun Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 528Primary Error Text: Invalid Shotgun Ed StateDescription: Invalid data in the SHOTGUN EDUCATION STATE field | Please get with a Lead/Supervisor. | Response Error Code: 529Primary Error Text: Invalid Bow Ed NumDescription: Invalid data in the BOW EDUCATION NUMBER field | 1. Look up the transaction in ASSIST.A. Verify the Bow Education #, State, and Date of Birth entered during the transaction.· Make sure the Bow Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Bow Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 530Primary Error Text: Invalid Bow Ed StateDescription: Invalid data in the BOW EDUCATION STATE field | Please get with a Lead/Supervisor. | Response Error Code: 531Primary Error Text: Invalid Trapper Ed NumDescription: Invalid data in the TRAPPER EDUCATION NUMBER | 1. Look up the transaction in ASSIST.A. Verify the Trapper Education #, State, and Date of Birth entered during the transaction.· Make sure the Trapper Education # was entered in the correct format with no dashes (-), slashes (/ or \), or spaces.2. Look up the Customer file in the Admin-Console.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the Trapper Education #, State, and Date of Birth on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, please get with a Lead/Supervisor. | Response Error Code: 532Primary Error Text: Invalid Trapper Ed StateDescription: Invalid data in the TRAPPER EDUCATION STATE | Please get with a Lead/Supervisor. | Response Error Code: 533Primary Error Text: Invalid Priv CodeDescription: Invalid data in the PRIVILEGE CODE field | 1. Verify the privilege code entered was the one the vendor was trying to use.2. Have the vendor re-run the transaction using the proper privilege code.3. If these do not work, get with a lead or supervisor. | Response Error Code: 534Primary Error Text: Invalid License YearDescription: Invalid data in the LICENSE YEAR field | 1. Verify the license year entered was the one the vendor was trying to sell for.2. Have the vendor re-run the transaction using the proper license year.3. If these do not work, get with a lead or supervisor. | Response Error Code: 535Primary Error Text: Invalid Start DateDescription: Invalid data in the START DATE field | 1. Verify the start date entered was the one the vendor was trying to use.2. Have the vendor re-run the transaction using the proper start date.3. If these do not work, get with a lead or supervisor. | Response Error Code: 536Primary Error Text: Invalid Prev Yr Lic NumDescription: Invalid data in the PREVIOUS YEAR LICENSE # & STATE field | 1. Verify the previous year license number and state with the vendor.2. Have the vendor re-run the transaction using the proper year and state.3. Get with a lead or supervisor if this does not work. | Response Error Code: 537Primary Error Text: Invalid Cur F Lic NumDescription: Invalid data in the CURRENT FIREARM LICENSE # field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Current Firearm License # with the vendor.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 538Primary Error Text: Invalid Cur A Lic NumDescription: Invalid data in the CURRENT ARCHERY LICENSE # field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Current Archery License # with the vendor.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 539Primary Error Text: Invalid Cur T Lic NumDescription: Invalid data in the CURRENT TRAPPER LICENSE # field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Current Trapper License # with the vendor.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 540Primary Error Text: Invalid Ss Permit ReqDescription: Invalid data in the SPECIAL SITE PERMIT REQUEST field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Special Site Permit Request information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 541Primary Error Text: Invalid Weapon TypeDescription: Invalid data in the WEAPON TYPE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the weapon type information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 542Primary Error Text: Invalid Season TypeDescription: Invalid data in the SEASON TYPE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Season type information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 543Primary Error Text: Invalid Draw NumberDescription: Invalid data in the DRAW NUMBER | 1. Pull up the vendors transaction in ASSIST.2. Verify the Draw Number with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 544Primary Error Text: Invalid Unit NumberDescription: Invalid data in the UNIT NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Unit Number with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 545Primary Error Text: Invalid Period NumberDescription: Invalid data in the PERIOD NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Period Number with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 546Primary Error Text: Invalid Hip DataDescription: Invalid data in the HIP INFORMATION field | 1. Pull up the vendors transaction in ASSIST.2. Verify the HIP information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 547Primary Error Text: Invalid Bear Ed NumberDescription: Invalid data in the BEAR EDUCATION NUMBER field | 1. Get with a Lead or Supervisor. | Response Error Code: 548Primary Error Text: Invalid Ed StateDescription: Invalid data in the BEAR EDUCATION STATE field | 1. Get with a Lead or Supervisor. | Response Error Code: 549Primary Error Text: Invalid Bear LicenseDescription: Invalid data in the Bear License Number field | 1. Get with a Lead or Supervisor. | Response Error Code: 550Primary Error Text: Invalid Priv Yr ComboDescription: Priv code and License Year does not exist in Priv def table | 1. Get with a Lead or Supervisor. | Response Error Code: 551Primary Error Text: Invalid Sell DatesDescription: Timestamp falls outside of Sell From/Sell To dates | 1. Get with a Lead or Supervisor. | Response Error Code: 552Primary Error Text: Invalid Loc ClassDescription: Agent cannot sell privilege, Loc class and Loc ID do not match | 1. Get with a Lead or Supervisor. | Response Error Code: 553Primary Error Text: Improper ResidencyDescription: Customer residency does not match residency indicator for specified privilege | 1. Pull the vendor’s transaction in ASSIST.2. Verify the residency indicatior with the vendor, with what was entered in ASSIST.3. If incorrect residency was entered, have the vendor re-run the transaction with the correct residenty.4. If the correct residency was entered, pull up the customers information in the Customer Console, correct if nessicary, and have the vendor re-run the transaction. | Response Error Code: 554Primary Error Text: Age RangeDescription: Customer age falls outside of the age range for specified privilege | 1. Pull up the transaction in ASSIST.2. Verify with the vendor that the correct age was entered.3. Have the vendor re-run the transaction.4. If still receiving error, please see a lead or supervisor. | Response Error Code: 555Primary Error Text: Dup Priv On FileDescription: License already on file | 1. Verify in the Customer Console if the customer already ahs the license on file.2. If the customer already has the license on file, advise the vendor of the privileges on file.3. If the customer does not have the license on file, please see a lead or supervisor. | Response Error Code: 556Primary Error Text: ExclusionDescription: Privilege already on file excludes customer from purchase | 1. Something on the customers file has excluded them from being able to purchase the current privilege.2. Please get with a lead or supervisor. | Response Error Code: 557Primary Error Text: Prior License RequiredDescription: A prior license type must be purchase with/before specified privilege | 1. The customer must have a different privilege on file before the purchase of the license being run.2. Please get with a lead or supervisor. | Response Error Code: 558Primary Error Text: Revocation On FileDescription: Customer suspended from purchase of specified license | 1. The customer has a revocation on file.2. Please get with a lead or supervisor. | Response Error Code: 559Primary Error Text: Hunter Ed InsufficientDescription: Customer does not meet Hunter Education requirements | 1. The customer does not meet the current Hunters Education Requirements to purchase the privilege.2. Please get with a lead or supervisor. | Response Error Code: 560Primary Error Text: Hip RequiredDescription: Customer required to complete HIP survey based on privilege selected | 1. The customer must complete the HIP survey before purchasing this license.2. Please get with a lead or supervisor. | Response Error Code: 561Primary Error Text: Invalid Start DateDescription: Start date required | 1. Pull up the vendor’s transaction in ASSIST.2. Verify with the vendor the start date that was entered into ASSIST.3. Have the vendor re-run the transaction using the correct start date. | Response Error Code: 562Primary Error Text: Invalid Unit NumberDescription: Invalid unit number provided | 1. Pull up the vendor’s transaction in ASSIST.2. Verify with the vendor the unit number entered into ASSIST.3. Have the vendor re-run the transaction using the correct unit number. | Response Error Code: 563Primary Error Text: Invalid Period NumberDescription: Invalid period provided | 1. Pull up the vendor’s transaction in ASSIST.2. Verify with the vendor the period entered into ASSIST.3. Have the vendor re-run the transaction using the correct period. | Response Error Code: 564Primary Error Text: Unit Sold OutDescription: Unit selected is sold out | 1. The unit selected is sold out.2. Please see a lead or supervisor. | Response Error Code: 565Primary Error Text: Insufficient UnitDescription: number of units remaining are less than that requested | Get with a Lead or Supervisor. | Response Error Code: 566Primary Error Text: Duplicate Privilege NofDescription: Duplicate Privilege Not On File | Get with a Lead or Supervisor. | Response Error Code: 567Primary Error Text: Priv Inclusion CheckDescription: A privilege in the packet is conflicting with one already on file or in same packet | Get with a Lead or Supervisor. | Response Error Code: 568Primary Error Text: Date OverlapDescription: Overlap between this priv and another priv onfile | Get with a Lead or Supervisor. | Response Error Code: 569Primary Error Text: Dup Max CheckDescription: The max number of dups for this loc class has been reached | Get with a Lead or Supervisor. | Response Error Code: 570Primary Error Text: Zone/Period Not AllowedDescription: Unit not available at location class | Get with a Lead or Supervisor. | Response Error Code: 571Primary Error Text: Unit ClosedDescription: Unit Closed for Sale | Get with a Lead or Supervisor. | Response Error Code: 572Primary Error Text: Group LimitationDescription: License missing from grouping in packet | Get with a Lead or Supervisor. | Response Error Code: 573Primary Error Text: Trip Date OverlapDescription: Overlap between start dates on trips either in packet or on file | Get with a Lead or Supervisor. | Response Error Code: 574Primary Error Text: Invalid Period Or ZoneDescription: The selected period/zone is not valid | Get with a Lead or Supervisor. | Response Error Code: 581Primary Error Text: Spec Age Check InvalidDescription: The customer did not pass the special age check | Get with a Lead or Supervisor. | Response Error Code: 582Primary Error Text: Matching Year ExclusionDescription: Privilege already on file, or in packet, excludes customer from purchase | 1. The customer has purchased something this license year that conflicts with the license the customer is trying to purchase.OR1. Check what is already on the customer’s file.2. Check to make sure the vendor is using the proper code, then have the vendor re-try the transaction. | Error Details | Steps to Resolve | Response Error Code: 600Primary Error Text: Harvest PendingDescription: There is a pending harvest record on the customer file | Get with a Lead or Supervisor. | Response Error Code: 601Primary Error Text: Invalid User IDDescription: Invalid data in the User ID field | 1. Verify with the vendor the user id that was entered.2. Have the agent log back in using the correct user id. | Response Error Code: 602Primary Error Text: Invalid TimestampDescription: Invalid data in the Original Purchase Timestamp field | Get with a Lead or Supervisor. | Response Error Code: 603Primary Error Text: Invalid Reason CodeDescription: Invalid data in the Reason Code field | 1. Verify with the vendor the reason code used.2. Have the agent try again using the correct reason code.3. Get with a lead or supervisor. | Response Error Code: 604Primary Error Text: Invalid Print Doc IDDescription: Invalid data in the Print Doc ID field | Get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 701Primary Error Text: Invalid User IDDescription: Invalid data in the User ID field | 1. Verify with the vendor the user id.2. Have the agent try again with the correct User Id.3. Get with a lead or supervisor. | Response Error Code: 702Primary Error Text: Invalid Supply RequestDescription: Invalid data in the Supply Code/QTY/Status field | Get with a Lead or Supervisor. | Response Error Code: 703Primary Error Text: Invalid Product IDDescription: Product ID does not match Supply Code/QTY/Status field | Get with a Lead or Supervisor. | Response Error Code: 704Primary Error Text: Invalid Product RecordDescription: Valid Product file not found | Get with a Lead or Supervisor. | Response Error Code: 705Primary Error Text: Invalid Product StatusDescription: Product file found but status is not active | Get with a Lead or Supervisor. | Response Error Code: 706Primary Error Text: Agent ID Not FoundDescription: Transfer Agent ID Not Found For Location ID | Get with a Lead or Supervisor. | Response Error Code: 707Primary Error Text: Supply Order MaxDescription: Supply Order Max has been reached | Get with a Lead or Supervisor. | Response Error Code: 708Primary Error Text: Oracle DB UpdateDescription: Unable to Process DB Update | Get with a Lead or Supervisor. | Response Error Code: 709Primary Error Text: Oracle DB SelectDescription: Unable to Process DB Select | Get with a Lead or Supervisor. | Response Error Code: 710Primary Error Text: Invalid RequestDescription: Not well formed xml document | Get with a Lead or Supervisor. | Response Error Code: 711Primary Error Text: Unsupported Tran TypeDescription: Unsupported Transaction Type | Get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 801Primary Error Text: Dob MismatchDescription: DOB provided doesn't match file | Get with a Lead or Supervisor. | Response Error Code: 802Primary Error Text: Awards NOF For CustDescription: No awards on file for customer | Get with a Lead or Supervisor. | Response Error Code: 803Primary Error Text: Awards NOF For CustDescription: No awards on file for customer | Get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 901Primary Error Text: Invalid Tag NumberDescription: Tag number provided in the transaction cannot be found | Get with a Lead or Supervisor. | Response Error Code: 902Primary Error Text: Invalid Tag Num StatusDescription: Tag number provided in the transaction has status of C | Get with a Lead or Supervisor. | Response Error Code: 903Primary Error Text: Invalid Tag Num StatusDescription: Tag number provided in the transaction has status of R | Get with a Lead or Supervisor. | Response Error Code: 904Primary Error Text: Invalid Prompt IDDescription: Prompt id provided in the transaction is invalid | Get with a Lead or Supervisor. | Response Error Code: 905Primary Error Text: Invalid Prompt ValueDescription: Prompt value provided in the transaction is invalid | Get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 1101Primary Error Text: Account UnavailableDescription: Agent ID does not match Location ID, please contact customer support | Get with a Lead or Supervisor. | Response Error Code: 1102Primary Error Text: Account UnavailableDescription: The account information unavailable, please contact customer support | Get with a Lead or Supervisor. | Response Error Code: 1506Primary Error Text: Invalid Res ProofDescription: The residency proof provided is invalid | Get with a Lead or Supervisor. | Response Error Code: 1508Primary Error Text: Dup Unit SelectedDescription: Duplicate Unit Selected | Get with a Lead or Supervisor. | Response Error Code: 1519Primary Error Text: No Pay Merch Acc AvailDescription: No payment merchant account available | Get with a Lead or Supervisor. | Response Error Code: 1520Primary Error Text: Payment Bypass Not AllowDescription: Payment bypass not allowed | Get with a Lead or Supervisor. | Response Error Code: 1526Primary Error Text: Same Trans LimitationDescription: License must be in same transaction with prerequisite | Get with a Lead or Supervisor. | Response Error Code: 1562Primary Error Text: Unit/Zone InvalidDescription: Invalid Hunt Unit or Zone | Get with a Lead or Supervisor. | Response Error Code: 1563Primary Error Text: Invalid PeriodDescription: The period provided is invalid | Get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IDDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 4050Primary Error Text: DB No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: DB Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: DB Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: DB Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: DB Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: DB Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal ID ErrorDescription: The system is experiencing an unexpected error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: This location needs a full download to update their software to the most current version | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: XTN Process ErrorDescription: The system is experiencing an unexpected error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: XTN TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: XTN Not On FileDescription: The Transaction could not be found. Contact the NJ webmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the Admin Console.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal.® If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the NJwebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.3. Have the Vendor rerun the transaction using the Customer ID #.A. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Ohio Error Details | Steps to Resolve | Response Error Code: 00Primary Error Text: Request SuccessfulDescription: Request was Successful | 1. Have the Issuer press the red clear key.2. Have the Issuer rerun the transaction.3. If still having problems, get with a Lead/Supervisor. | Response Error Code: 40Primary Error Text: Eff Date Not ApplicableDescription: The effective dates entered are invalid. Repeat the transaction checking to make sure the effective dates are valid dates. | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit: Verify the Effective Date entered. If the Effective Date was entered correctly, have the Issuer rerun the transaction. If the same error occurs, get with a Lead/Supervisor.C. If this is not a Daily Permit: Verify that the privilege is on sale. If the privilege is on sale, have the Issuer rerun the transaction. If the same error occurs, get with a Lead/Supervisor. | Response Error Code: 60Primary Error Text: Group Hunt Not ApplicableDescription: The Group Hunt you have entered is invalid. Please try again using a valid Group Hunt. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 73Primary Error Text: Input Not ApplicableDescription: The information you have entered is not applicable. Please try again using the information requested. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 74Primary Error Text: Quantity Not ApplicableDescription: The quantity entered is invalid. Please try again using a valid quantity. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Issuer IdDescription: The Issuer id you entered is invalid. Please try again using a valid Issuer Id. | | Response Error Code: 105Primary Error Text: Invalid Clerk IdDescription: The clerk id you entered is invalid. Please try again using a valid clerk id. | 1. Ask the Issuer to try again.2. If they are still getting Invalid Clerk ID, ask the Issuer to get with the store manager and verify that they have not changed the ID Number.A. If the manager has not changed the Clerk ID Numbers, walk the Issuer thru disabling the Clerk ID's.B. Let the Issuer know that they will have to reenter all the Clerk ID Numbers to turn it back on.Have the Issuer try to run the transaction again. | Response Error Code: 106Primary Error Text: Invalid User IdDescription: The user id you entered is invalid. Please try again using a valid user id. | 1. Inform the Issuer that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.Take down the Issuer’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 110Primary Error Text: Invalid OC NumberDescription: We were unable to locate your Outdoor Card number using the OC number you entered. Please check the number and enter again. | 1. Ask the Issuer to try again.2. If the Issuer is still getting Invalid OC Number, have the Issuer to contact the Outdoor Card Centre. | Response Error Code: 120Primary Error Text: No Customer Id EnteredDescription: We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit. | 1. Pull the Issuer’s last transaction.A. Verify the information entered during the transaction.B. Ask the Issuer to try again.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 121Primary Error Text: Cust Not FoundDescription: Denied – Customer Not Found | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: Nbr Licenses ExceededDescription: The POS field header is invalid. Please enter valid field header information. | | Response Error Code: 230Primary Error Text: No Licenses EnteredDescription: You have not selected any licenses or approvals for purchase. Please select the license or approval you wish to purchase. | | Response Error Code: 240Primary Error Text: Charge Indicator ErrorDescription: The charge indicator in the transaction does not contain valid information. | 1. Inform the Issuer that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.Take down the Issuer’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 250Primary Error Text: Duplicate Year ErrorDescription: You have a privilege on file for the year chosen. Please choose another license type. | 1. Inform the Issuer that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.Take down the Issuer’s phone number, contact name and Terminal ID Number and get with a lead or supervisor. | Response Error Code: 260Primary Error Text: Invalid TimestampDescription: The Processing Time is invalid. Please check that your computer is reflecting the current date and time and attempt your sale again. If this is unsuccessful, Please email the ON webmaster by clicking the link at the bottom of this page and report this error. | 1. Have the Issuer run an ACH Report.2. Have the Issuer rerun their transaction again.If still having problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident TypeDescription: Residency selection does not match your customer record on file in the database. Please try again using a valid resident code. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.2. Have the Issuer rerun the transaction. B. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 310Primary Error Text: Invalid Cust. Birth DateDescription: Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again. | 1. Pull the Issuer’s last transaction.A. Verify the customer's DOB was entered in correctly.· If the number was entered in incorrectly, have the Issuer rerun the transaction.· If the number was entered in correctly refer to the Outdoor Card Centre. | Response Error Code: 312Primary Error Text: Invalid Cust. Phone NbrDescription: The customer phone number entered is invalid. Please try again using a valid customer phone number. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 325Primary Error Text: Address is DiffDescription: Denied Address is Different. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 330Primary Error Text: Full Name ReqDescription: Full name is required to complete this sale. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 331Primary Error Text: Customer Address ReqDescription: The customer address is required to complete the sale. Repeat the transaction and verify the address. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 332Primary Error Text: Invalid Customer HeightDescription: The customer height you entered is incorrect. Please try again using the correct customer height. | 1. Pull the Issuer’s last transaction.A. Make sure that they are entering in the height the right way. You have to put in 1 digit for the feet and 2 digits for the inches 5 ft 02 in, not 5ft 2 in.B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 333Primary Error Text: Invalid Customer WeightDescription: The customer weight you entered is incorrect. Please try again using the correct customer weight. | 1. Pull the Issuer’s last transaction.A. Verify the information entered during the transaction.2. Pull the customer’s file up in GUI.A. If you cannot locate the customer, have the Issuer run the customer as a new customer.B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 334Primary Error Text: Invalid Customer GenderDescription: The customer gender you entered is incorrect. Please try again using the correct customer gender. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction· If still having problems, see a lead or supervisor. | Response Error Code: 336Primary Error Text: Invalid Cust. Eye ColorDescription: The customer eye color you entered is incorrect. Please try again using the correct customer eye color. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction · If still having problems, see a lead or supervisor. | Response Error Code: 350Primary Error Text: Invalid Group OptionDescription: The Group Option is invalid. Please check the application types and Group Leader input, and run the transaction again. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 355Primary Error Text: Invalid Group NumberDescription: The Group Number is invalid. Please check the Group Leader Number input, and process the transaction again. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 370Primary Error Text: Invalid HCN NumberDescription: The Hunter Accreditation Number is Invalid. Please re-enter the transaction and check the Hunter Accreditation number. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid License TypeDescription: The license type entered is invalid. Please try again using a valid license type. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. If correct, refer to the Outdoor Card Centre. | Response Error Code: 401Primary Error Text: Invalid License StatusDescription: The license status is invalid. Please try again using a valid license status. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. If entered correctly, refer to the Outdoor Card Centre.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 402Primary Error Text: License Not AllowedDescription: The license type chosen is not allowed. Please choose another license type. | 1. Pull the Issuer’s last transaction.A. Verify the license code entered was entered in correctly.· If the number was entered in incorrectly, have the Issuer rerun the transaction.· If entered correctly, refer to the Outdoor Card Centre. | Response Error Code: 404Primary Error Text: Invalid License QuantityDescription: The license quantity is invalid. Please check the quantity entered and process the transaction again. | 1. Pull the Issuer’s last transaction1. Make sure all the information was entered in correctly.2. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 410Primary Error Text: Invalid License Eff DateDescription: The effective date you entered was invalid. Please try again using a valid effective date. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. If entered in correctly, refer to the Outdoor Card Centre. | Response Error Code: 430Primary Error Text: Invalid Txn NumberDescription: The transaction number you entered was invalid. Please try again using a valid transaction number. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 440Primary Error Text: Invalid Reason CodeDescription: The reason code you entered was invalid. Please try again using a valid reason code. | | Response Error Code: 455Primary Error Text: Invalid Number of DaysDescription: The number of days are not valid. | | Response Error Code: 470Primary Error Text: Invalid License Exp DateDescription: The license expiration date you entered was invalid. Please try again using a valid license expiration date. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 472Primary Error Text: Invalid License Exp TimeDescription: The license expiration time you entered was invalid. Please try again using a valid license expiration time. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Response Error Code: 480Primary Error Text: Invalid Hunt UnitDescription: The hunt unit you have entered is not valid. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. If entered correctly, refer to the Outdoor Card Centre. | Response Error Code: 499Primary Error Text: Reversal Not AllowedDescription: The reversal you are attempting is invalid. Please try again. | | Error Details | Steps to Resolve | Response Error Code: 583Primary Error Text: Invalid Supply ItemDescription: The Supply Item you entered is invalid. Please enter a valid Supply Item. | | Response Error Code: 584Primary Error Text: Invalid Supply QuantityDescription: The Supply Quantity you entered is invalid. Please enter a valid Supply Quantity. | | Response Error Code: 586Primary Error Text: Number Supplies ExceededDescription: The number of supplies you entered has exceeded the daily limit. Please enter a valid number of supplies. | | Error Details | Steps to Resolve | Response Error Code: 610Primary Error Text: License Type ProhibitedDescription: The license requested is not allowed. Verify the license type requested, and repeat the transaction. | | Response Error Code: 630Primary Error Text: License Age LimitDescription: Your age is not allowed for the product that you are trying to purchase. Please verify that the product you are attempting to buy is correct for your age. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.· If the customer is not age appropriate for the license, they cannot purchase it. Have the agent rerun transaction using a different code.· Have the agent refer the customer to the Outdoor Card Centre | Response Error Code: 640Primary Error Text: License DuplicationDescription: A license you requested already exists in your customer account OR the same license was requested twice in this transaction. Please verify your requested licenses and any current active licenses you possess. If you need a duplicate, return to the selection menu. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.· Have the Issuer rerun the transaction· Have the agent refer the customer to the Outdoor Card Centre | Response Error Code: 660Primary Error Text: Prior License RequiredDescription: We are unable to issue one of the licenses you requested because your customer record does not contain the related license that is required as a prerequisite for that purchase. For example, if you are attempting to purchase a duplicate license, we must be able to locate the original license in your record. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.· Have the Issuer rerun the transaction· Have the Issuer refer the customer to the Outdoor Card Centre | Response Error Code: 670Primary Error Text: Last Name Is DifferentDescription: Please verify the last name entered and repeat the sale. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.· Have the Issuer rerun the transaction· Have the agent refer the customer to the Outdoor Card Centre | Response Error Code: 680Primary Error Text: Customer To Call MNRDescription: A flag on your customer record was set by MNR. You will need to contact MNR before purchasing a License. Please contact the MNR at 1-800-387-7011. | | Response Error Code: 692Primary Error Text: Deny License IncludedDescription: The license requested includes a license already on the customer’s record. | | Response Error Code: 695Primary Error Text: Customer To Call MNRDescription: Please contact MNR at 1-800-387-7011 – there is an exclusion on the customer’s record that is preventing the sale from being approved. | | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Denied: Issuer ClassDescription: The issuer is not authorized to sell the product. Certain products cannot be sold at all locations. | | Response Error Code: 715Primary Error Text: Birth Date Is DifferentDescription: The customer date of birth is invalid. Please try again and verify the date of birth entry. | | Response Error Code: 716Primary Error Text: Customer Type DenialDescription: Your customer record indicates that you are a nonresident. If your residency has changed, you will need to purchase your license at an agent location or a MNR office and provide the appropriate verification to change your residency. | | Response Error Code: 720Primary Error Text: License Resident TypeDescription: The customer resident type is invalid. Check the resident type and repeat the transaction. | 1. Pull the agent’s last transaction.A. Make sure they are entering in the residency status correctly.· If the residency status was entered in incorrectly, have the Issuer rerun the transaction.· If entered correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 740Primary Error Text: License Date OverlapDescription: License effective date overlap. | 2. Pull the agent’s last transaction.A. Make sure they are entering in the residency status correctly.· If the privilege type was entered in incorrectly, have the Issuer rerun the transaction.· If entered correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 741Primary Error Text: Postal Code ReqDescription: Error Postal Required | | Response Error Code: 742Primary Error Text: Postal Code DiffDescription: Denied Postal Code is Different | | Response Error Code: 758Primary Error Text: Denied: Invalid UnitDescription: The primary unit you selected is not eligible to add a mule stamp. The mule stamp is only available for the archery or muzzleloader choices in primary units 1, 2, 3, 4, 5, 7, 16,17,18. Upgrades a successful Whitetail Either Sex permit to an Any Deer permit. | | Response Error Code: 770Primary Error Text: License Not ReplacementDescription: The replacement sale is invalid please check the license type and repeat transaction. | | Response Error Code: 776Primary Error Text: License Max ExceededDescription: The amount of privileges on your customer record has exceeded the internet limit. Please email the ON Webmaster by clicking on the link at the bottom of this page. | | Response Error Code: 780Primary Error Text: License Hunt LocationDescription: The unit that you have selected to hunt is not valid. If you wish to select another unit please return to the main menu and try your transaction again. | | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: HCN Number RequiredDescription: Proof of hunter certification is required for this license type. | 1. Pull the agent’s last transaction.A. Check to see if the agent entered in the Hunter Safety Number during the transaction.· If the number was entered in incorrectly, have the Issuer rerun the transaction.· If the number was entered in correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 816Primary Error Text: ACN Number RequiredDescription: Your Archery Certification Number is required to purchase this privilege. Please enter your Certification number and try your request again. | | Response Error Code: 818Primary Error Text: Issuer Loc Not On FileDescription: Issuer location not on file. | | Response Error Code: 860Primary Error Text: Group Number not on fileDescription: The Group Number entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 862Primary Error Text: Group Number Sold OutDescription: The Group Number entered already has its maximum number of hunters. Please verify the group number entered, and try the transaction again. | | Response Error Code: 864Primary Error Text: Group Leader Not on fileDescription: The Group Number entered already has its maximum number of hunters. Please verify the group number entered, and try the transaction again. | | Response Error Code: 865Primary Error Text: Group Member not on fileDescription: The Group Member entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 893Primary Error Text: Data IncompleteDescription: The information entered is not complete. Please fill out the entire form and resubmit. | | Error Details | Steps to Resolve | Response Error Code: 900Primary Error Text: Issuer Not On FileDescription: Issuer record not found on database. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly2. Pull the Issuer’s file up in Assist.· If unable to locate the Issuer, get with a lead or supervisor. · If you can locate the Issuer in GUI, walk the Issuer thru rerunning the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 901Primary Error Text: Invalid Totals DateDescription: The totals date is invalid. Please verify the information and resubmit. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the Issuer try to run the daily totals again.· If still having problems, see a lead or supervisor. | Response Error Code: 910Primary Error Text: Issuer Closed On FileDescription: Issuer is closed on file with the MNR. Please contact the OCC for support. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly2. Pull the Issuer’s file up in Assist.· If the status of the Issuer is Closed, get with a lead or supervisor. · If the status of the Issuer in Assist is Open, walk the Issuer through rerunning the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 915Primary Error Text: Issuer Locked On FileDescription: DENIED: ISSUER LOCKED ON FILE | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly2. Pull the Issuer’s file up in Assist.· If the status of the Issuer is Closed, get with a lead or supervisor. · If the status of the Issuer in Assist is Open, walk the Issuer through rerunning the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 930Primary Error Text: Customer Closed On FileDescription: Your transaction is unable to be processed. Please call your local office for assistance. | 1. Pull the agent’s last transaction.A. Make sure all the information was entered in correctly.2. Have the agent rerun the transaction.· If the transaction still denies, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 940Primary Error Text: Txnsale Not On FileDescription: We are unable to process your request, please try your request again. | | Response Error Code: 950Primary Error Text: Txnsale Not ActiveDescription: We were unable to process your request because the product(s) you are requesting are not in active status on your customer record. Please double check transaction number and re-submit. If you need further assistance, email the ONwebmaster by clicking the link below. | | Response Error Code: 951Primary Error Text: Nbr Totals ExceededDescription: Your transaction is unable to be processed. Please call your local MNR office for assistance. | | Error Details | Steps to Resolve | Response Error Code: 1028Primary Error Text: Inv Cust Mail AddressDescription: The address provided is not a valid mailing address. | | Response Error Code: 1159Primary Error Text: Invalid Txn Payment TypeDescription: The payment type is invalid. Please try again using a valid payment type. | | Response Error Code: 1181Primary Error Text: Disability Info RequiredDescription: Disability information is required to purchase this license. Please complete the required information and resubmit. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.Have the Issuer rerun the transaction.If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 3614Primary Error Text: Qty or Amt MissingDescription: Log Only Amount and/or Quantity are required for this transaction. Please check the information entered and resubmit. | | Response Error Code: 3811Primary Error Text: Cust Data IncompleteDescription: Denied Customer Data Incomplete | | Response Error Code: 3881Primary Error Text: Customer Not FoundDescription: Customer Not Found | | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6010Primary Error Text: Terminal Id ErrorDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: | | Response Error Code: 6016Primary Error Text: Daily Kit Limit ExceededDescription: Exceeded Daily Supply Order Limit | | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6030Primary Error Text: Xtn Process ErrorDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6040Primary Error Text: Xtn TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the ONwebmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6060Primary Error Text: Xtn Not On FileDescription: The Transaction could not be found. Contact the ON webmaster by using the link at the bottom of this page to report this error. | | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Error Details | Steps to Resolve | Response Error Code: 9998Primary Error Text: Dupl Purchase RequestDescription: There is a duplication of a Product in this transaction. Please verify products that you are requesting. Make sure they haven't already purchased this item(s). Contact the ON webmaster if still unresolved. | 1. Pull the Issuer’s last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase. | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Issuer of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Ontario Error Details | Steps to Resolve | Response Error Code: 00Primary Error Text: Request SuccessfulDescription: Request was Successful | 1. Have the Issuer press the red clear key.2. Have the Issuer rerun the transaction. | Response Error Code: 40Primary Error Text: Eff Date Not ApplicableDescription: The effective dates entered are invalid. Repeat the transaction checking to make sure the effective dates are valid dates. | 1. Look up the transaction in ASSIST.A. Verify the privilege being sold.B. If this is a Daily Permit:C. Verify the Effective Date entered.D. If entered correctly, have the Issuer rerun the transaction.E. If the same error occurs, get with a Lead/Supervisor.F. If this is not a Daily Permit:G. Verify that the privilege is on sale.H. If the privilege is on sale, have the Issuer rerun the transaction. If the same error occurs, get with a Lead/Supervisor. | Response Error Code: 60Primary Error Text: Group Hunt Not ApplicableDescription: The Group Hunt you have entered is invalid. Please try again using a valid Group Hunt. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 73Primary Error Text: Input Not ApplicableDescription: The information you have entered is not applicable. Please try again using the information requested. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Response Error Code: 74Primary Error Text: Quantity Not ApplicableDescription: The quantity entered is invalid. Please try again using a valid quantity. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction. If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Issuer IDDescription: The Issuer ID you entered is invalid. Please try again using a valid Issuer ID. | | Response Error Code: 105Primary Error Text: Invalid Clerk IDDescription: The clerk ID you entered is invalid. Please try again using a valid clerk ID. | 1. Ask the Issuer to try again.2. If they are still getting Invalid Clerk ID, ask the Issuer to get with the store manager and verify that they have not changed the ID Number.A. If the manager has not changed the Clerk ID Numbers, walk the Issuer through disabling the Clerk ID's.B. Let the Issuer know that they will have to reenter all the Clerk ID numbers to turn it back on.C. Have the Issuer try to run the transaction again. | Response Error Code: 106Primary Error Text: Invalid User IDDescription: The user ID you entered is invalid ID. Please try again using a valid user ID. | 1. Inform the Issuer that we will give them a call back.2. Let them know that we are escalating this to a lead/supervisor.3. Take down the Issuer’s phone number, contact name and Terminal IDNumber and get with a lead or supervisor. | Response Error Code: 110Primary Error Text: Invalid OC NumberDescription: We were unable to locate your Outdoor Card number using the OC number you entered. Please check the number and enter again. | A. Look up the transaction in ASSISTB. Verify the ID # and DOB being used.C. If the Issuer entered incorrectly, have them rerun the transaction.D. If the Issuer entered correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 120Primary Error Text: No Customer ID EnteredDescription: We were unable to locate your Customer record with the information you have provided. Please verify that the information you entered is correct and resubmit. | 1. Pull the Issuer’s last transaction.· Make sure all the information was entered in correctly.· Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 121Primary Error Text: Cust Not FoundDescription: Denied – Customer Not Found | 1. Pull the Issuer’s last transaction.· Make sure all the information was entered in correctly.· Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: Nbr Licenses ExceededDescription: The POS field header is invalid. Please enter valid field header information. | | Response Error Code: 230Primary Error Text: No Licenses EnteredDescription: You have not selected any licenses or approvals for purchase. Please select the license or approval you wish to purchase. | | Response Error Code: 240Primary Error Text: Charge Ind ErrorDescription: ERROR: CHARGE INDICATOR ERROR | | Response Error Code: 250Primary Error Text: Duplicate Year ErrorDescription: You have a privilege on file for the year chosen. Please choose another license type. | | Response Error Code: 260Primary Error Text: Invalid TimestampDescription: The Processing Time is invalid. Please check that your computer is reflecting the current date and time and attempt your sale again. If this is unsuccessful, Please email the ON webmaster by clicking the link at the bottom of this page and report this error. | 1. Have the Issuer run an ACH Report.2. Have the Issuer rerun their transaction again.· If still having problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident TypeDescription: Residency selection does not match your customer record on file in the database. Please try again using a valid resident code. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.1. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 310Primary Error Text: Invalid Cust. Birth DateDescription: Your Date of Birth does not match what is on your customer record. Please verify that you have entered the correct Date of Birth and try your sale again. | 1. Pull the Issuer’s last transaction.A. Verify the customer's DOB was entered in correctly.1. If the number was entered in incorrectly, have the Issuer rerun the transaction.2. If the number was entered in correctly refer to the Outdoor Card Centre. | Response Error Code: 312Primary Error Text: Invalid Cust. Phone NbrDescription: The customer phone number entered is invalid. Please try again using a valid customer phone number. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 325Primary Error Text: Address is DiffDescription: Denied Address is Different. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 330Primary Error Text: Full Name ReqDescription: Full name is required to complete this sale. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 331Primary Error Text: Customer Address ReqDescription: The customer address is required to complete the sale. Repeat the transaction and verify the address. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 332Primary Error Text: Invalid Customer HeightDescription: The customer height you entered is incorrect. Please try again using the correct customer height. | 1. Pull the Issuer’s last transaction.A. Make sure that they are entering the height correctly. You have to put in one digit for the feet and two digits for the inches. (ex: 5 ft 02 in, not 5ft 2 in).B. Have the Issuer rerun the transaction.· If still having problems, get with a lead or supervisor. | Response Error Code: 333Primary Error Text: Invalid Customer WeightDescription: The customer weight you entered is incorrect. Please try again using the correct customer weight. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction· If still having problems, see a lead or supervisor. | Response Error Code: 334Primary Error Text: Invalid Customer GenderDescription: The customer gender you entered is incorrect. Please try again using the correct customer gender. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction· If still having problems, see a lead or supervisor. | Response Error Code: 336Primary Error Text: Invalid Cust. Eye ColorDescription: The customer eye color you entered is incorrect. Please try again using the correct customer eye color. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still having problems, see a lead or supervisor. | Response Error Code: 350Primary Error Text: Invalid Group OptionDescription: The Group Option is invalid. Please check the application types and Group Leader input, and run the transaction again. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 355Primary Error Text: Invalid Group NumberDescription: The Group Number is invalid. Please check the Group Leader Number input, and process the transaction again. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 370Primary Error Text: Invalid HCN NumberDescription: The Hunter Accreditation Number is Invalid. Please re-enter the transaction and check the Hunter Accreditation number. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid License TypeDescription: The license type entered is invalid. Please try again using a valid license type. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. If correct, refer to the Outdoor Card Centre. | Response Error Code: 401Primary Error Text: Invalid License StatusDescription: The license status is invalid. Please try again using a valid license status. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. If entered correctly, refer to the Outdoor Card Centre.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 402Primary Error Text: License Not AllowedDescription: The license type chosen is not allowed. Please choose another license type. | 1. Pull the Issuer’s last transactionA. Verify the license code entered was entered in correctly.1. If entered in incorrectly, have the Issuer rerun the transaction.2. If entered correctly, refer to the Outdoor Card Centre. | Response Error Code: 404Primary Error Text: Invalid License QuantityDescription: The license quantity is invalid. Please check the quantity entered and process the transaction again. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 410Primary Error Text: Invalid License Eff DateDescription: The effective date you entered was invalid. Please try again using a valid effective date. | 1. Pull the Issuer’s last transactionA. Verify the license code entered was entered in correctly.1. If entered in incorrectly, have the Issuer rerun the transaction.2. If entered correctly, refer to the Outdoor Card Centre. | Response Error Code: 430Primary Error Text: Invalid Txn NumberDescription: The transaction number you entered was invalid. Please try again using a valid transaction number. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 440Primary Error Text: Invalid Reason CodeDescription: The reason code you entered was invalid. Please try again using a valid reason code. | | Response Error Code: 455Primary Error Text: Invalid Number of DaysDescription: The number of days are not valid. | | Response Error Code: 470Primary Error Text: Invalid License Exp DateDescription: The license expiration date you entered was invalid. Please try again using a valid license expiration date. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 472Primary Error Text: Invalid License Exp TimeDescription: The license expiration time you entered was invalid. Please try again using a valid license expiration time. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 480Primary Error Text: Invalid Hunt UnitDescription: The hunt unit you have entered is not valid. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 499Primary Error Text: Reversal Not AllowedDescription: The reversal you are attempting is invalid. Please try again. | | Error Details | Steps to Resolve | Response Error Code: 583Primary Error Text: Invalid Supply ItemDescription: The Supply Item you entered is invalid. Please enter a valid Supply Item. | | Response Error Code: 584Primary Error Text: Invalid Supply QuantityDescription: The Supply Quantity you entered is invalid. Please enter a valid Supply Quantity. | | Response Error Code: 586Primary Error Text: Number Supplies ExceededDescription: The number of supplies you entered has exceeded the daily limit. Please enter a valid number of supplies. | | | Error Details | Steps to Resolve | Response Error Code: 610Primary Error Text: License Type ProhibitedDescription: The license requested is not allowed. Verify the license type requested, and repeat the transaction. | | Response Error Code: 630Primary Error Text: License Age LimitDescription: Your age is not allowed for the product that you are trying to purchase. Please verify that the product you are attempting to buy is correct for your age. | | Response Error Code: 640Primary Error Text: License DuplicationDescription: A license you requested already exists in your customer account OR the same license was requested twice in this transaction. Please verify your requested licenses and any current active licenses you possess. If you need a duplicate, return to the selection menu. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly. Have the Issuer rerun the transaction. Have the agent refer the customer to the Outdoor Card Centre. | Response Error Code: 660Primary Error Text: Prior License RequiredDescription: We are unable to issue one of the licenses you requested because your customer record does not contain the related license that is required as a prerequisite for that purchase. For example, if you are attempting to purchase a duplicate license, we must be able to locate the original license in your record. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly. Have the Issuer rerun the transaction. Have the agent refer the customer to the Outdoor Card Centre. | Response Error Code: 670Primary Error Text: Last Name Is DifferentDescription: Please verify the last name entered and repeat the sale. | 1. Pull the agent’s last transactionA. Make sure all the information was entered in correctly. Have the Issuer rerun the transaction. Have the agent refer the customer to the Outdoor Card Centre. | Response Error Code: 680Primary Error Text: Customer To Call MNRDescription: A flag on your customer record was set by MNR. You will need to contact MNR before purchasing a License. Please contact the MNR at 1-800-387-7011. | | Response Error Code: 692Primary Error Text: Deny License IncludedDescription: The license requested includes a license already on the customer’s record. | | Response Error Code: 695Primary Error Text: Customer To Call MNRDescription: Please contact MNR at 1-800-387-7011 – there is an exclusion on the customer’s record that is preventing the sale from being approved. | | | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Denied: Issuer ClassDescription: The issuer is not authorized to sell the product. Certain products cannot be sold at all locations. | | Response Error Code: 715Primary Error Text: Birth Date Is DifferentDescription: The customer date of birth is invalid. Please try again and verify the date of birth entry. | | Response Error Code: 716Primary Error Text: Customer Type DenialDescription: Your customer record indicates that you are a nonresident. If your residency has changed, you will need to purchase your license at an agent location or a MNR office and provide the appropriate verification to change your residency. | | Response Error Code: 720Primary Error Text: License Resident TypeDescription: The customer resident type is invalid. Check the resident type and repeat the transaction. | 1. Pull the Issuer’s last transactionA. Make sure they are entering in the residency status correctly. If the privilege type was entered in incorrectly, have the Issuer rerun the transaction. If entered correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 740Primary Error Text: License Date OverlapDescription: License effective date overlap. | 1. Pull the Issuer’s last transactionA. Make sure they are entering effective date correctly. If the privilege type was entered in incorrectly, have the Issuer rerun the transaction. If entered correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 741Primary Error Text: Postal Code ReqDescription: Error Postal Required | | Response Error Code: 742Primary Error Text: Postal Code DiffDescription: Denied Postal Code is Different | | Response Error Code: 758Primary Error Text: Denied: Invalid UnitDescription: The primary unit you selected is not eligible to add a mule stamp. The mule stamp is only available for the archery or muzzleloader choices in primary units 1, 2, 3, 4, 5, 7, 16,17,18. Upgrades a successful Whitetail Either Sex permit to an Any Deer permit. | | Response Error Code: 770Primary Error Text: License Not ReplacementDescription: The replacement sale is invalid please check the license type and repeat transaction. | | Response Error Code: 776Primary Error Text: License Max ExceededDescription: The amount of privileges on your customer record has exceeded the internet limit. Please email the ON Webmaster by clicking on the link at the bottom of this page. | | Response Error Code: 780Primary Error Text: License Hunt LocationDescription: The unit that you have selected to hunt is not valid. If you wish to select another unit please return to the main menu and try your transaction again. | | | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: HCN Number RequiredDescription: Proof of hunter certification is required for this license type. | 1. Pull the Issuer’s last transactionA. Check to see if the Issuer entered in the Hunter Safety Number during the transaction.1. If incorrectly, have the Issuer rerun the transaction.2. If the number was entered correctly, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 816Primary Error Text: ACN Number RequiredDescription: Your Archery Certification Number is required to purchase this privilege. Please enter your Certification number and try your request again. | | Response Error Code: 818Primary Error Text: Issuer Loc Not On FileDescription: Issuer location not on file. | | Response Error Code: 860Primary Error Text: Group Number not on fileDescription: The Group Number entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 862Primary Error Text: Group Number Sold OutDescription: The Group Number entered already has its maximum number of hunters. Please verify the group number entered, and try the transaction again. | | Response Error Code: 864Primary Error Text: Group Leader Not on fileDescription: The Group Number entered already has its maximum number of hunters. Please verify the group number entered, and try the transaction again. | | Response Error Code: 865Primary Error Text: Group Member not on fileDescription: The Group Member entered was not found on the database, please verify the number entered, and try the transaction number again. | | Response Error Code: 893Primary Error Text: Data IncompleteDescription: The information entered is not complete. Please fill out the entire form and resubmit. | | | Error Details | Steps to Resolve | Response Error Code: 900Primary Error Text: Issuer Not On FileDescription: Issuer record not found on database. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly2. Pull the Issuer’s file up in Assist.1. If unable to locate the Issuer, get with a lead or supervisor.2. If you can locate the Issuer in Assist, walk the Issuer thru rerunning the transaction. If still having problems, see a lead or supervisor. | Response Error Code: 901Primary Error Text: Invalid Totals DateDescription: The totals date is invalid. Please verify the information and resubmit. | 1. Pull the Issuer’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer try to run the daily totals again. If still having problems, see a lead or supervisor. | Response Error Code: 910Primary Error Text: Issuer Closed On FileDescription: Issuer is closed on file with the MNR. Please contact the OCC for support. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctlyB. Pull the Issuer’s file up in Assist.C. If the status of the Issuer is Closed, get with a lead or supervisor.D. If the status of the Issuer in Assist is Open, walk the Issuer through rerunning the transaction. If still having problems, see a lead or supervisor. | Response Error Code: 915Primary Error Text: Issuer Locked On FileDescription: DENIED: ISSUER LOCKED ON FILE | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctlyB. Pull the Issuer’s file up in Assist.C. If the status of the Issuer is Closed, get with a lead or supervisor.D. If the status of the Issuer in Assist is Open, walk the Issuer through rerunning the transaction. If still having problems, see a lead or supervisor. | Response Error Code: 930Primary Error Text: Customer Closed On FileDescription: Your transaction is unable to be processed. Please call your local office for assistance. | 1. Pull the Issuer’s’s last transaction.A. Make sure all the information was entered in correctly.B. Have the Issuer’s rerun the transaction. If the transaction still denies, have the Issuer refer the customer to the Outdoor Card Centre. | Response Error Code: 940Primary Error Text: Txnsale Not On FileDescription: We are unable to process your request, please try your request again. | | Response Error Code: 950Primary Error Text: Txnsale Not ActiveDescription: We were unable to process your request because the product(s) you are requesting are not in active status on your customer record. Please double check transaction number and re-submit. If you need further assistance, email the ONwebmaster by clicking the link below. | | Response Error Code: 951Primary Error Text: Nbr Totals ExceededDescription: Your transaction is unable to be processed. Please call your local MNR office for assistance. | | Error Details | Steps to Resolve | Response Error Code: 1028Primary Error Text: Inv Cust Mail AddressDescription: The address provided is not a valid mailing address. | | Response Error Code: 1159Primary Error Text: Invalid Txn Payment TypeDescription: The payment type is invalid. Please try again using a valid payment type. | | Response Error Code: 1181Primary Error Text: Disability Info RequiredDescription: Disability information is required to purchase this license. Please complete the required information and resubmit. | 1. Pull the Issuer’s last transactionA. Make sure all the information was entered in correctly.B. Have the Issuer rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 3614Primary Error Text: Qty or Amt MissingDescription: Log Only Amount and/or Quantity are required for this transaction. Please check the information entered and resubmit. | | Response Error Code: 3811Primary Error Text: Cust Data IncompleteDescription: Denied Customer Data Incomplete | | Response Error Code: 3881Primary Error Text: Customer Not FoundDescription: Customer Not Found | | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Issuer of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Issuer of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Issuer File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Issuer through starting a Partial Download.b. If the issue continues, contact a Lead or Supervisor.A. If the Terminal ID # appears correctly, walk the Issuer through starting a Partial Download.· If the issue continues, contact a Lead or Supervisor. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6010Primary Error Text: Terminal Id ErrorDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: | | Response Error Code: 6016Primary Error Text: Daily Kit Limit ExceededDescription: Exceeded Daily Supply Order Limit | | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6030Primary Error Text: Xtn Process ErrorDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6040Primary Error Text: Xtn TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAY be unavailable - please try again after that time. We apologize for the inconvenience. | | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the ONwebmaster link at the bottom of this page to report this error number above. | | Response Error Code: 6060Primary Error Text: Xtn Not On FileDescription: The Transaction could not be found. Contact the ON webmaster by using the link at the bottom of this page to report this error. | | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the ON webmaster link at the bottom of this page to report this error number above. | | Error Details | Steps to Resolve | Response Error Code: 9998Primary Error Text: Dupl Purchase RequestDescription: There is a duplication of a Product in this transaction. Please verify products that you are requesting. Make sure they haven't already purchased this item(s). Contact the ON webmaster if still unresolved. | 1. Pull the Issuer’s last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase. | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Issuer of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Pennsylvania Error Details | Steps to Resolve | Response Error Code: 101Primary Error Text: DOB Is MissingDescription: Date of Birth is missing in the request | 1. Look up the Transaction in ASSIST.A. Verify that the ID # appears in ASSIST on the Request page of the Transaction. If the ID # appears in the Request, have the Agent rerun the Transaction. If the ID # does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the ID # appears on file. If the ID # appears on file, have the Agent rerun using the Customer ID #. If the ID # does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 102Primary Error Text: ID Type MissingDescription: Request is missing the ID type (DL, SSN, CID, or ALT ID) | 1. Look up the Transaction in ASSIST.A. Verify that the ID # appears in ASSIST on the Request page of the Transaction. If the ID # appears in the Request, have the Agent rerun the Transaction. If the ID # does not appear in the Request, have the Agent rerun the transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. Verify that the ID # appears on file. If the ID # appears on file, have the Agent rerun using the Customer ID #. If the ID # does not appear on file, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 103Primary Error Text: Multiple IDs PresentDescription: Multiple ID types present in the request | 1. Look up the Transaction in ASSIST.A. Verify how many types of ID #s were entered at the start of the Transaction. If only one ID # was entered, have the Agent rerun the Transaction.a. If the issue continues, contact a Lead or Supervisor. If more than one ID # was entered, have the Agent rerun the Transaction making sure they are only entering one form of ID #. | Response Error Code: 104Primary Error Text: Multiple Dobs PresentDescription: Multiple date of births present in the request | 1. Look up the Transaction in ASSIST.A. Verify that the Date of Birth appears in ASSIST on the Request page of the Transaction. If the Date of Birth appears once in the Request, have the Agent rerun the Transaction. If the Date of Birth appears more than once in the Request,have the Agent rerun the Transaction by manually entering the ID # and Date of Birth.2. Look up the Customer File in the Admin Console.A. If the ID # used locates two customer files with different Dates of Birth, contact a Lead or Supervisor.B. If the ID # used locates only one Customer record, have the Agent rerun the Transaction using the Customer ID #. | Response Error Code: 105Primary Error Text: Customer Id Not On FileDescription: Customer ID number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 106Primary Error Text: Dl Number And State NofDescription: DL number and state combination cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 107Primary Error Text: Alt Id Number/Type NofDescription: Alternate ID number and type combination cannot be found in the Cust table | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 108Primary Error Text: Ssn Not On FileDescription: Social Security Number cannot be found in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 109Primary Error Text: Dob Does Not MatchDescription: DOB does not match the ID # / STATE provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the ID #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the ID # and State bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 110Primary Error Text: Dob Does Not MatchDescription: DOB does not match the SSN provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 111Primary Error Text: Customer Status InactiveDescription: The customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 112Primary Error Text: Customer Status DeceasedDescription: The customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 113Primary Error Text: Customer Status InactiveDescription: The customer record found is set to inactive | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Inactive’, have the Agent rerun the Transaction as New Customer.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 114Primary Error Text: Customer Status DeceasedDescription: The customer record found is set to deceased | 1. Look up the Transaction in ASSIST.A. Verify the ID # and Date of Birth entered during the Transaction,and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify the file Status. If the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If the status is ‘Deceased’, contact a Lead or Supervisor.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.C. If the SSN bring up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 115Primary Error Text: Cannot Resolve Id TypeDescription: The identification used cannot link to a specific customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file. If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#. If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB) If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 116Primary Error Text: DOB Does Not MatchDescription: DOB does not match the customer id provided in the Customer table | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, verify the Date of Birth on file. If the Date of Birth is correct, have the Agent rerun the Transaction using the Customer ID #. If the Date of Birth is incorrect, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN, Name+DOB) If able to locate the Customer file with another form of ID and the Customer ID # is different, give the Agent the correct Customer ID, and have them rerun the Transaction. If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the Customer ID # brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 130Primary Error Text: Invalid DobDescription: The customer has a valid CID number however the DOB entered does not match the customer's file. | | Error Details | Steps to Resolve | Response Error Code: 201Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 202Primary Error Text: Invalid Dl NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Driver’s License #, State, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Driver’s License # entered during the transaction.A. If the Driver’s License # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 203Primary Error Text: Invalid Dl StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Look up the Transaction in ASSIST.A. Verify the DL State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the DL State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 204Primary Error Text: Invalid Alt Id NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Alternate ID #, Type, and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Alternate ID # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Alternate ID # entered during the transaction.A. If the Alternate ID # used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Driver’s License # is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 205Primary Error Text: Invalid Alt Id TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Look up the Transaction in ASSIST.A. Verify the Alt ID Type entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· The Alternate ID Type should appear as a Number.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 206Primary Error Text: Invalid SsnDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 207Primary Error Text: Invalid DobDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 208Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the First Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the First Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 209Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Middle Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Middle Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 210Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Look up the Transaction in ASSIST.A. Verify the Last Name entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Last Name was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 211Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Look up the Transaction in ASSIST.A. Verify the Suffix entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Suffix was entered in the correct format with no periods (.), dashes (-) or spaces.· If the Customer is a female and recently married, her new married name may appear in the Suffix field.a. Contact a Lead or Supervisor.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 212Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 213Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Look up the Transaction in ASSIST.A. Verify the Address entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Address was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 214Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Look up the Transaction in ASSIST.A. Verify the City entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the City was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 215Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Look up the Transaction in ASSIST.A. Verify the State entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the State was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 216Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Look up the Transaction in ASSIST.A. Verify the Country entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Country was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 217Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Look up the Transaction in ASSIST.A. Verify the Zip/Postal entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Zip/Postal was entered in the correct format with no periods (.), dashes (-) or spaces.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 218Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Height entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Height was entered in the correct format with no periods (.), dashes (-) or spaces. (Ex. 5 ft 02 in)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 219Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Look up the Transaction in ASSIST.A. Verify the Weight entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Weight was entered in the correct format with no periods (.), dashes (-), or slashes (/ \); and is within reason. (Ex. 130lbs = GOOD ; -05lbs = NOT GOOD)2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 220Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Look up the Transaction in ASSIST.2. The Hair Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Number.3. Make sure the Hair Color is entered correctly. | Response Error Code: 221Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Look up the Transaction in ASSIST.A. The Eye Color is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as aNumber.2. Make sure the Eye Color is entered correctly, and appears as a number in the Transaction Request.A. If the Eye Color appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 222Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Look up the Transaction in ASSIST.A. The Gender is entered to the terminal by selecting the appropriate option on the terminal, but will show in the transaction Request as a Letter (M , F , or possibly U).2. Make sure the Gender is entered correctly, and appears as a number in the Transaction Request.A. If the Gender appears as a Number, have the Agent rerun the Transaction by manually entering the Driver’s License #. | Response Error Code: 223Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Phone Number entered during the transaction, and that it appears correctly on the Request Page of the Transaction Page in ASSIST.· Make sure the Phone Number was entered in the correct format with no dashes (-) or slashes (/ \).2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If this is a New Customer or a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer by manually entering the Driver’s License #.B. If this is an Existing Customer or a file is located in the Admin-Console, verify the information on file.· If the information is correct, have the Agent rerun using the Customer ID #.· If the information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction. | Response Error Code: 224Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Look up the Transaction in ASSIST.A. E-Mail Addresses usually appear in the format of someone@something.com. In general, the only symbols that may be used are dashes ( - ), underscores ( _ ), and periods ( . ).2. Make sure the E-Mail Address is entered correctly, and appears to be in the correct format in the Transaction Request.A. If the E-Mail Address seems to be in the wrong format, have the Agent rerun the Transaction.· Have them verify the E-Mail Address before entering the information into the Terminal, or have them bypass the E-MailAddress if the Terminal will allow. | Response Error Code: 225Primary Error Text: Dup Id, Type, And StateDescription: ID NUMBER, TYPE, and STATE/COUNTRY provided already exists | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Response Error Code: 226Primary Error Text: Cannot Resolve Id TypeDescription: The identification used cannot link to a specific customer file | 1. Look up the Transaction in ASSIST.A. Verify that the ID # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.2. Try to locate the Customer File in the Admin Console using the ID #entered during the transaction.A. If the ID # used locates a Customer File, verify all information on file.· If everything appears correctly, have the Vendor rerun the Transaction using the Customer ID#.· If any information is incorrect, update if allowed according to theCustomer Update Guidelines, and have the Agent rerun the Transaction.B. If the ID # used locates two customer files, contact a Lead or Supervisor.C. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the status is ‘Active’, have the Agent rerun the Transaction using the Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer.D. If the ID # and State brings up a different Customer’s file, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 301Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Customer ID entered during the Transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.· The Driver’s License # should not contain any dashes (-), slashes (/ \), or spaces.2. Try to locate the Customer File in the Admin Console using the Customer ID entered during the transaction.A. If the Customer ID used locates a Customer File, have the Agent rerun the Transaction.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , SSN , Name+DOB)· If able to locate the Customer file with another form of ID and the Customer ID is different, have the Agent rerun the Transaction with the correct Customer ID #.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 302Primary Error Text: Invalid SsnDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Look up the Transaction in ASSIST.A. Verify the Social Security # and Date of Birth entered during the Transaction, and that they appear correctly on the Request Page of the Transaction in ASSIST.· The Social Security # should not contain any dashes (-), slashes (/ \), and spaces.2. Try to locate the Customer File in the Admin Console using the SSNentered during the transaction.A. If the SSN used locates a Customer File, have the Agent rerun the Transaction using the Customer ID #.B. If a file cannot be located in the Admin-Console, try again with another form of ID. (DL , Name+DOB)· If able to locate the Customer file with another form of ID and the SSN is different, update if allowed according to the Customer Update Guidelines, and have the Agent rerun the Transaction.· If absolutely unable to locate the Customer file with any form of ID, have the Agent rerun the Transaction as a New Customer. | Response Error Code: 303Primary Error Text: Invalid DobDescription: Invalid data in the DATE OF BIRTH field | 1. Look up the Transaction in ASSIST.2. The Date of Birth is entered to the terminal in the format MMDDYYYY, but will show in the transaction Request in the format of YYYYMMDD.3. Make sure the Date of Birth is entered correctly, and is a date within reason.(Ex. 05 / 29 / 1973 = GOOD ; 29 / 05 / 1373 = NOT GOOD) | Response Error Code: 304Primary Error Text: Invalid Cert DetailDescription: Invalid data in the Certification Details field | | Error Details | Steps to Resolve | Response Error Code: 500Primary Error Text: Payment FailedDescription: Payment was not authorized | 1. Until further notice, please get with a lead or supervisor. | Response Error Code: 501Primary Error Text: Invalid Customer NumberDescription: Invalid data in the CUSTOMER ID NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the customer id number with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, please give the correct customer id number to the vendor, and have the vendor re-run the transaction. | Response Error Code: 502Primary Error Text: Invalid DobDescription: Invalid data in the DATE OF BIRTH field | 1. Pull up the vendors transaction in ASSIST.2. Verify the DOB with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, please give the correct DOB to the vendor, and have the vendor re-run the transaction. | Response Error Code: 503Primary Error Text: Invalid Dl NumberDescription: Invalid data in the DRIVERS LICENSE NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the DL number with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, see a lead or supervisor. | Response Error Code: 504Primary Error Text: Invalid Dl StateDescription: Invalid data in the DRIVERS LICENSE STATE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the DL State with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, please see a lead or supervisor. | Response Error Code: 505Primary Error Text: Invalid Alt Id NumberDescription: Invalid data in the ALTERNATE ID NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Alt ID number with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, please see a lead or supervisor. | Response Error Code: 506Primary Error Text: Invalid Alt Id TypeDescription: Invalid data in the ALTERNATE ID TYPE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Alt ID type with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, please see a lead or supervisor. | Response Error Code: 507Primary Error Text: Invalid SsnDescription: Invalid data in the SOCIAL SECURITY NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the SSN with the vendor and inside the Customer Console.3. If the information matches, please see a lead or supervisor.4. If the information does not match, please see a lead or supervisor. | Response Error Code: 508Primary Error Text: Invalid First NameDescription: Invalid data in the FIRST NAME field | 1. Pull up the vendors transaction in ASSIST.2. Verify the first name with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the first name in the Customer Console. | Response Error Code: 509Primary Error Text: Invalid Middle NameDescription: Invalid data in the MIDDLE NAME field | 1. Pull up the vendors transaction in ASSIST.2. Verify the middle name with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the middle name in the Customer Console. | Response Error Code: 510Primary Error Text: Invalid Last NameDescription: Invalid data in the LAST NAME field | 1. Pull up the vendors transaction in ASSIST.2. Verify the last name with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the last name in the Customer Console. | Response Error Code: 511Primary Error Text: Invalid SuffixDescription: Invalid data in the SUFFIX field | 1. Pull up the vendors transaction in ASSIST.2. Verify the suffix with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the suffix in the Customer Console. | Response Error Code: 512Primary Error Text: Invalid Address Line 1Description: Invalid data in the ADDRESS LINE 1 field | 1. Pull up the vendors transaction in ASSIST.2. Verify the address with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the address in the Customer Console. | Response Error Code: 513Primary Error Text: Invalid Address Line 2Description: Invalid data in the ADDRESS LINE 2 field | 1. Pull up the vendors transaction in ASSIST.2. Verify the address with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the address in the Customer Console. | Response Error Code: 514Primary Error Text: Invalid CityDescription: Invalid data in the CITY field | 1. Pull up the vendors transaction in ASSIST.2. Verify the city with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the city in the Customer Console. | Response Error Code: 515Primary Error Text: Invalid StateDescription: Invalid data in the STATE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the state with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the state in the Customer Console. | Response Error Code: 516Primary Error Text: Invalid CountryDescription: Invalid data in the COUNTRY field | 1. Pull up the vendors transaction in ASSIST.2. Verify the country with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the country in the Customer Console. | Response Error Code: 517Primary Error Text: Invalid Zip/Postal CodeDescription: Invalid data in the ZIP/POSTAL CODE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the zip/postal code with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the zip/postal code in the Customer Console. | Response Error Code: 518Primary Error Text: Invalid HeightDescription: Invalid data in the HEIGHT field | 1. Pull up the vendors transaction in ASSIST.2. Verify the height with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the height in the Customer Console. | Response Error Code: 519Primary Error Text: Invalid WeightDescription: Invalid data in the WEIGHT field | 1. Pull up the vendors transaction in ASSIST.2. Verify the weight with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the weight in the Customer Console. | Response Error Code: 520Primary Error Text: Invalid Hair ColorDescription: Invalid data in the HAIR COLOR field | 1. Pull up the vendors transaction in ASSIST.2. Verify the hair color with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the hair color in the Customer Console. | Response Error Code: 521Primary Error Text: Invalid Eye ColorDescription: Invalid data in the EYE COLOR field | 1. Pull up the vendors transaction in ASSIST.2. Verify the eye color with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the eye color in the Customer Console. | Response Error Code: 522Primary Error Text: Invalid GenderDescription: Invalid data in the GENDER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the gender with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the gender in the Customer Console. | Response Error Code: 523Primary Error Text: Invalid Phone NumberDescription: Invalid data in the PHONE NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the phone number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the phone number in the Customer Console. | Response Error Code: 524Primary Error Text: Invalid Email AddressDescription: Invalid data in the EMAIL ADDRESS field | 1. Pull up the vendors transaction in ASSIST.2. Verify the e-mail address with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the e-mail address in the Customer Console. | Response Error Code: 525Primary Error Text: Invalid Firearm Ed NumDescription: Invalid data in the FIREARM EDUCATION NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Firearm Education Number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Firearm Education Number in the Customer Console. | Response Error Code: 526Primary Error Text: Invalid Firearm Ed StateDescription: Invalid data in the FIREARM EDUCATION STATE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Firearm Education Number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Firearm Education Number in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 527Primary Error Text: Invalid Shotgun Ed NumDescription: Invalid data in the SHOTGUN EDUCATION NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Shotgun Education Number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Shotgun Education Number in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 528Primary Error Text: Invalid Shotgun Ed StateDescription: Invalid data in the SHOTGUN EDUCATION STATE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Shotgun Education Number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Shotgun Education Number in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 529Primary Error Text: Invalid Bow Ed NumDescription: Invalid data in the BOW EDUCATION NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Shotgun Education Number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Shotgun Education Number in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 530Primary Error Text: Invalid Bow Ed StateDescription: Invalid data in the BOW EDUCATION STATE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Bow Education State with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Bow Education State in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 531Primary Error Text: Invalid Trapper Ed NumDescription: Invalid data in the TRAPPER EDUCATION NUMBER | 1. Pull up the vendors transaction in ASSIST.2. Verify the Trapper Education Number with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Trapper Education Number in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 532Primary Error Text: Invalid Trapper Ed StateDescription: Invalid data in the TRAPPER EDUCATION STATE | 1. Pull up the vendors transaction in ASSIST.2. Verify the Trapper Education State with the vendor and inside the Customer Console.3. If the information matches, have the vendor re-run the transaction.4. If the information does not match, please correct the Trapper Education State in the Customer Console.5. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 533Primary Error Text: Invalid Priv CodeDescription: Invalid data in the PRIVILEGE CODE field | 1. Verify the privilege code entered was the one the vendor was trying to use.2. Have the vendor re-run the transaction using the proper privilege code.3. If these do not work, get with a lead or supervisor. | Response Error Code: 534Primary Error Text: Invalid License YearDescription: Invalid data in the LICENSE YEAR field | 1. Verify the license year entered was the one the vendor was trying to sell for.2. Have the vendor re-run the transaction using the proper license year.3. If these do not work, get with a lead or supervisor. | Response Error Code: 535Primary Error Text: Invalid Start DateDescription: Invalid data in the START DATE field | 1. Verify the start date entered was the one the vendor was trying to use.2. Have the vendor re-run the transaction using the proper start date.3. If these do not work, get with a lead or supervisor. | Response Error Code: 536Primary Error Text: Invalid Prev Yr Lic NumDescription: Invalid data in the PREVIOUS YEAR LICENSE # & STATE field | 1. Verify the previous year license number and state with the vendor. Have the vendor re-run the transaction using the proper year and state. Get with a lead or supervisor if this does not work. | Response Error Code: 537Primary Error Text: Invalid Cur F Lic NumDescription: Invalid data in the CURRENT FIREARM LICENSE # field | 1. Pull up the vendors transaction in ASSIST. Verify the Current Firearm License # with the vendor.2. Have the vendor re-run the transaction using the proper information.3. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 538Primary Error Text: Invalid Cur A Lic NumDescription: Invalid data in the CURRENT ARCHERY LICENSE # field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Current Archery License # with the vendor.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 539Primary Error Text: Invalid Cur T Lic NumDescription: Invalid data in the CURRENT TRAPPER LICENSE # field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Current Trapper License # with the vendor.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 540Primary Error Text: Invalid Ss Permit ReqDescription: Invalid data in the SPECIAL SITE PERMIT REQUEST field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Special Site Permit Request information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 541Primary Error Text: Invalid Weapon TypeDescription: Invalid data in the WEAPON TYPE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the weapon type information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 542Primary Error Text: Invalid Season TypeDescription: Invalid data in the SEASON TYPE field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Season type information with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 543Primary Error Text: Invalid Draw NumberDescription: Invalid data in the DRAW NUMBER | 1. Pull up the vendors transaction in ASSIST.2. Verify the Draw Number with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 544Primary Error Text: Invalid Unit NumberDescription: Invalid data in the UNIT NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Unit Number with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 545Primary Error Text: Invalid Period NumberDescription: Invalid data in the PERIOD NUMBER field | 1. Pull up the vendors transaction in ASSIST.2. Verify the Period Number with the vendor with what was entered in ASSIST.3. Have the vendor re-run the transaction using the proper information.4. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 546Primary Error Text: Invalid Hip DataDescription: Invalid data in the HIP INFORMATION field | 1. Pull up the vendors transaction in ASSIST. Verify the HIP information with the vendor with what was entered in ASSIST.2. Have the vendor re-run the transaction using the proper information.3. Get with a lead or supervisor if none above fix the issue. | Response Error Code: 547Primary Error Text: Invalid Bear Ed NumberDescription: Invalid data in the BEAR EDUCATION NUMBER field | | Response Error Code: 548Primary Error Text: Invalid Ed StateDescription: Invalid data in the BEAR EDUCATION STATE field | | Response Error Code: 549Primary Error Text: Invalid Bear LicenseDescription: Invalid data in the Bear License Number field | | Response Error Code: 550Primary Error Text: Invalid Priv Yr ComboDescription: Priv code and License Year does not exist in Priv def table | 1. Until further notice, please get with a lead or supervisor. | Response Error Code: 551Primary Error Text: Invalid Sell DatesDescription: Timestamp falls outside of Sell From/Sell To dates | 1. Until further notice, please get with a lead or supervisor. | Response Error Code: 552Primary Error Text: Invalid Loc ClassDescription: Agent cannot sell privilege, Loc class and Loc ID do not match | 1. Until further notice, please get with a lead or supervisor. | Response Error Code: 553Primary Error Text: Improper ResidencyDescription: Customer residency does not match residency indicator for specified privilege | 1. Pull the vendor’s transaction in ASSIST.2. Verify the residency indicatior with the vendor, with what was entered in ASSIST.3. If incorrect residency was entered, have the vendor re-run the transaction with the correct residenty.4. If the correct residency was entered, pull up the customers information in the Customer Console, correct if nessicary, and have the vendor re-run the transaction. | Response Error Code: 554Primary Error Text: Age RangeDescription: Customer age falls outside of the age range for specified privilege | 1. Pull up the transaction in ASSIST.2. Verify with the vendor that the correct date of birth was entered.3. Have the vendor re-run the tranasaction.4. If still receiving error, please see a lead or supervisor. | Response Error Code: 555Primary Error Text: Dup Priv On FileDescription: License already on file | 1. Verify in the Customer Console if the customer already ahs the license on file.2. If the customer already has the license on file, advise the vendor of the privileges on file.3. If the customer does not have the license on file, please see a lead or supervisor. | Response Error Code: 556Primary Error Text: ExclusionDescription: Privilege already on file excludes customer from purchase | 1. Something on the customers file has excluded them from being able to purchase the current privilege.2. Please get with a lead or supervisor. | Response Error Code: 557Primary Error Text: Prior Lic RequiredDescription: A prior license type must be purchase with/before specified privilege | 1. The customer must have a different privilege on file before the purchase of the license being run.2. Please get with a lead or supervisor. | Response Error Code: 558Primary Error Text: Call 1-717-705-7861Description: Customer suspended from purchase of specified license | 1. The customer has a revocation on file.2. Please get with a lead or supervisor. | Response Error Code: 559Primary Error Text: Hunter Ed InsufficientDescription: Customer does not meet Hunter Education requirements | 1. The customer does not meet the current Hunters Education Requirements to purchase the privilege.2. Please get with a lead or supervisor. | Response Error Code: 560Primary Error Text: Hip RequiredDescription: Customer required to complete HIP survey based on privilege selected | 1. The customer must complete the HIP survey before purchasing this license.2. Please get with a lead or supervisor. | Response Error Code: 561Primary Error Text: Invalid Start DateDescription: Start date required | 1. Pull up the vendors transaction in ASSIST.2. Verify with the vendor the start date that was entered into ASSIST.3. Have the vendor re-run the transaction using the correct start date. | Response Error Code: 562Primary Error Text: Invalid Unit NumberDescription: Invalid unit number provided | 1. Pull up the vendors transaction in ASSIST.2. Verify with the vendor the unit number entered into ASSIST.3. Have the vendor re-run the transaction using the correct unit number. | Response Error Code: 563Primary Error Text: Invalid Period NumberDescription: Invalid period provided | 1. Pull up the vendors transaction in ASSIST.2. Verify with the vendor the period entered into ASSIST.3. Have the vendor re-run the transaction using the correct period. | Response Error Code: 564Primary Error Text: Unit Sold OutDescription: Unit selected is sold out | 1. The unit selected is sold out.2. Please see a lead or supervisor. | Response Error Code: 565Primary Error Text: Insufficient UnitDescription: Number of units remaining are less than that requested | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 566Primary Error Text: Duplicate Privilege NofDescription: Duplicate Privilege Not On File | 1. Pull up the vendors transaction in ASSIST.2. Verify with the vendor the privilege trying to be duplicated.3. If the privilege is on the customers file, check that the vendor is putting the proper privilege into the terminal.4. If the privilege trying to be duplicated is not on file, advise the vendor that the customer does not have the privilege on file. | Response Error Code: 567Primary Error Text: Priv Inclusion CheckDescription: A privilege in the packet is conflicting with one already on file or in same packet | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 568Primary Error Text: Start Time PassedDescription: The start time entered has already passed. | | Response Error Code: 569Primary Error Text: Dup Annual Max LimitDescription: The number of duplicates allowed on file has been reached for this license year. | | Response Error Code: 570Primary Error Text: Unit/Period Not AllowedDescription: Unit not available at location class | | Response Error Code: 571Primary Error Text: Unit ClosedDescription: Unit Closed for Sale | | Response Error Code: 572Primary Error Text: Group LimitationDescription: License missing from grouping in packet | | Response Error Code: 573Primary Error Text: Priv On File Excl PurchDescription: The privilege on file excludes the customer's purchase. | | Response Error Code: 575Primary Error Text: Invalid Start TimeDescription: The start time entered is invalid | | Response Error Code: 576Primary Error Text: Missing Voucher NumberDescription: The voucher number was not entered. Please try this transaction again. | | Response Error Code: 577Primary Error Text: Invalid Voucher NumberDescription: The voucher number entered is invalid. Please check this number and try this transaction again. | | Response Error Code: 578Primary Error Text: Inactive Voucher NumberDescription: The voucher number entered is inactive. Please contact the PFBC. | | Response Error Code: 579Primary Error Text: Redeemed Voucher NumberDescription: The voucher number entered has already been redeemed. Please contact the PFBC. | | Response Error Code: 580Primary Error Text: Voucher Not AllowedDescription: The voucher number used is not allowed. | | Response Error Code: 581Primary Error Text: Special Age Check InvalidDescription: The customer is not eligible for this license. | | Response Error Code: 582Primary Error Text: Matching Year ExclusionDescription: License on file excludes purchase because of conflicting license in the same year | | Error Details | Steps to Resolve | Response Error Code: 600Primary Error Text: Harvest PendingDescription: There is a pending harvest record on the customer file | | Response Error Code: 601Primary Error Text: Invalid User IdDescription: Invalid data in the User ID field | 1. Verify with the vendor the user id that was entered.2. Have the agent log back in using the correct user id. | Response Error Code: 602Primary Error Text: Invalid TimestampDescription: Invalid data in the Original Purchase Timestamp field | 1. Until further notice, please see a Lead or Supervisor. | Response Error Code: 603Primary Error Text: Invalid Reason CodeDescription: Invalid data in the Reason Code field | 1. Verify with the vendor the reason code used.2. Have the agent try again using the correct reason code.3. Get with a lead or supervisor. | Response Error Code: 604Primary Error Text: Invalid Print Doc IdDescription: Invalid data in the Print Doc ID field | 1. Until further notice, please see a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 701Primary Error Text: Invalid User IdDescription: Invalid data in the User ID field | 1. Verify with the vendor the user id.2. Have the agent try again with the correct User Id.3. Get with a lead or supervisor. | Response Error Code: 702Primary Error Text: Invalid Supply RequestDescription: Invalid data in the Supply Code/QTY/Status field | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 703Primary Error Text: Invalid Product IdDescription: Product ID does not match Supply Code/QTY/Status field | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 704Primary Error Text: Invalid Product RecordDescription: Valid Product file not found | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 705Primary Error Text: Invalid Product StatusDescription: Product file found but status is not active | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 706Primary Error Text: Agent Id Not FoundDescription: Transfer Agent ID Not Found For Location ID | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 707Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 708Primary Error Text: Oracle Db UpdateDescription: Unable to Process DB Update | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 709Primary Error Text: Oracle Db SelectDescription: Unable to Process DB Select | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 710Primary Error Text: Invalid RequestDescription: Not well formed xml document | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 711Primary Error Text: Unsupported Tran TypeDescription: Unsupported Transaction Type | 1. Until further notice, please see a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 1101Primary Error Text: Agent Id Does Not MatchDescription: Agent ID does not match Location ID, please contact customer support | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 1102Primary Error Text: Account UnavailableDescription: The account information unavailable, please contact customer support | 1. Until further notice, please see a lead or supervisor. | Response Error Code: 1501Primary Error Text: Invalid Subscription NumberDescription: The subscription number used is invalid. | | Response Error Code: 1502Primary Error Text: Subscription Number NofDescription: The subscription number used is not on file. | | Response Error Code: 1503Primary Error Text: Subscription # Year MismatchDescription: The subscription number year does not match. | | Response Error Code: 1504Primary Error Text: Subscription Number Already UsedDescription: The subscription number is already being used. | | Response Error Code: 1505Primary Error Text: Invalid Ethnicity DataDescription: The ethnicity data entered is invalid. | | Response Error Code: 1506Primary Error Text: Invalid Resident ProofDescription: The resident proof is invalid. | | Response Error Code: 1562Primary Error Text: Unit/Zone InvalidDescription: Invalid Hunt Unit or Zone | | Response Error Code: 1563Primary Error Text: Invalid PeriodDescription: The period provided is invalid | | Error Details | Steps to Resolve | Response Error Code: 4000Primary Error Text: Busy - Try AgainDescription: All allocated download threads are in use | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4001Primary Error Text: No Downloads NowDescription: Host is not accepting any additional downloads | Download Error. Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 4002Primary Error Text: Download AbortedDescription: Download was aborted by user | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4003Primary Error Text: Bad F Or P FlagDescription: The terminal has requested a download other than Full or Partial | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4010Primary Error Text: Invalid Term IdDescription: The terminal ID is not a valid ID in our system | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 4050Primary Error Text: Db No ConnectionDescription: FED is not connected to the database server | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4051Primary Error Text: Db Terminal ErrorDescription: Database could not retrieve terminal specific data | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4052Primary Error Text: Db Password ErrorDescription: Database could not create terminal password | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4053Primary Error Text: Db Set Pb ErrorDescription: Database could not set the piggyback flag for parameters | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4054Primary Error Text: Db Get Param ErrorDescription: Database could not retrieve parameter values | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4055Primary Error Text: Param Format ErrorDescription: Parameters returned from the database were not in the right format | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4056Primary Error Text: Db Filenames ErrorDescription: Database could not retrieve file names to be downloaded | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4057Primary Error Text: File Open ErrorDescription: FED could not access the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4058Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4059Primary Error Text: File Open ErrorDescription: FED could not open the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4060Primary Error Text: File Stat ErrorDescription: FED could not determine the size of the file name specified by the database | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4061Primary Error Text: Bad File Type ErrorDescription: File type specified by the database does not match actual file | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4062Primary Error Text: File Hdr ErrorDescription: File header command could not be sent to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4063Primary Error Text: File Dat Write ErrorDescription: File data could not be written to terminal (terminal not responding) | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4064Primary Error Text: File Close ErrorDescription: FED could not send the file close command to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4065Primary Error Text: Send Params ErrorDescription: FED could not send parameters to the terminal | Download Error. Contact a Lead or Supervisor. | Response Error Code: 4066Primary Error Text: Nvr Displays At TerminalDescription: FED could not update last_download field in the terminal table | Download Error. Contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation ErrorDescription: The system is experiencing an unexpected error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.® If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version DisabledDescription: The system is experiencing an unexpected error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal Id ErrorDescription: The system is experiencing an unexpected error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6011Primary Error Text: Terminal Status UDescription: The terminal id needs to be updated. Please call the helpdesk at 1-800-280-4853. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR: RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal InactiveDescription: The system is experiencing an unexpected error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: Xtn Process ErrorDescription: The system is experiencing an unexpected error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: Xtn TimeoutDescription: The processing of the transaction failed due to a connectivity delay. You may repeat the transaction. If it is between 1:00am and 2:00am central time, the system MAYbe unavailable - please try again after that time. We apologize for the inconvenience. | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm ErrorDescription: The system is experiencing an unexpected telecomm error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: Xtn Not On FileDescription: The Transaction could not be found. Contact the PAwebmaster by using the link at the bottom of this page to report this error. | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the Admin Console.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal.® If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Tran StructureDescription: The system is experiencing an unexpected error. Please contact the PAWebmaster link at the bottom of this page to report this error number above. | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.3. Have the Vendor rerun the transaction using the Customer ID #.A. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: There was an error with this transaction. Please try this transaction again. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 9999Primary Error Text: System UnavailableDescription: The system is Unavailable at this time. Please wait 15 minutes and attempt transaction again. Nightly System Maintenance occurs between the hours of 1am and 3am Central Standard Time, Tuesday through Saturday | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

Tennessee Error Details | Steps to Resolve | Response Error Code: 20Primary Error Text: Invalid Function KeyDescription: Invalid function key pressed. | 1. Have the vender press the red clear key.2. Have the Agent rerun the transaction.3. If still having problems get with a Lead or Supervisor. | Response Error Code: 30Primary Error Text: Invalid Maintenance TypeDescription: Maintenance type not R or V - Please call Help Desk 1-888-891-8972. | 1. Have the vender press the red clear key.2. Have the Agent rerun the transaction.3. If still having problems get with a Lead or Supervisor | Response Error Code: 40Primary Error Text: Effective Date N/ADescription: The effective dates entered are invalid. Repeat the transaction checking to make sure the effective dates are valid dates. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in GUI.A. Verify the license is on sale. If the license is not on sale that customer will not be able to purchase the license. If the license is on sale and this is not a daily permit get with a Lead or Supervisor. If this is a daily permit make sure the Agent entered in a correct effective starting date.B. Walk the Agent thru the transaction.C. If it still denies get with a Lead or Supervisor. | Response Error Code: 50Primary Error Text: Amount Not ApplicableDescription: The amount of the transaction was invalid. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction. If still experiencing problems get with a Lead or Supervisor. | Response Error Code: 52Primary Error Text: No Cost IndicatorDescription: The cost indicator within the transaction was not present. Please call Help Desk 1-888-891-8972. | 1. Inform the Agent that we will give them a call back.2. Let them know that we are escalating this to a Lead/Supervisor.3. Take down the Agents phone # contact name and Terminal ID # and get with a Lead or Supervisor. | Response Error Code: 70Primary Error Text: Boat Process ErrorDescription: Field not numeric or invalid date. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction. If still having problems get with a Lead or Supervisor. | Response Error Code: 71Primary Error Text: Boat Tn Not ApplicableDescription: Field not applicable for request. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction. Make sure when they are putting in the boat TN # they are entering it in this format 2063BN (with no spaces or dashes between the #s & letters). If still having problems get with a Lead or Supervisor. | Response Error Code: 72Primary Error Text: Last Name Not Applicable | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.C. If still having problems get with a Lead or Supervisor. | Response Error Code: 73Primary Error Text: Input Not ApplicableDescription: Input not applicable for request. Please call Help Desk 1-888-891-8972. | 1. Inform the Agent that we will give them a call back.2. Let them know that we are escalating this to a Lead/Supervisor.3. Take down the Agents phone # contact name and Terminal ID # and get with a Lead or Supervisor. | Response Error Code: 74Primary Error Text: Qty/Amt Not Applicable | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction. If still experiencing problems get with a Lead or Supervisor. | Response Error Code: 75Primary Error Text: Ssn Number Is Required | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun transaction using SSN. If the customer will not give the Agent the SSN get with a Lead or Supervisor. SSN is required in TN for a hunting or fishing license. | Response Error Code: 90Primary Error Text: Invalid Input DataDescription: The data entered for the transaction is invalid. Repeat the transaction after verifying all data is correct. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction. If still having problems get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 100Primary Error Text: Invalid Agent Id | 1. Check the Agent ID in the terminal.A. Have the Agent verify the Agent ID & Terminal ID listed on the terminal screen.· If the Agent ID is incorrect have the Agent clear out to the Main Menu and give them partial download.· If the Agent ID # is correct in the terminal do an Agent lookup in GUI.a. Verify all of the Agents information on file. Make sure the Status is Open.b. If all the information is correct escalate this to a Lead or Supervisor.c. If the Terminal ID # is incorrect correct the Terminal ID #.Ø Once the Terminal ID # has been corrected clear out to the Main Menu, and then give the Agent a partial download. | Response Error Code: 110Primary Error Text: Invalid Twra Number | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI.A. If you cannot locate the customer in GUI advise the Agent to run the customer as a new customer.B. If you can locate the customer verify the customers information on file.C. Give the Agent the customers TWRA #.D. Have the Agent rerun the transaction.E. If still having problems get with a Lead or Supervisor. | Response Error Code: 120Primary Error Text: No Cust IdentifierDescription: Please enter a valid customer ID type. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI.A. If you cannot locate the customer in GUI advise the Agent to run the customer as a new customer.B. If you can locate the customer verify the customers information on file.C. Give the Agent the customers TWRA #.D. Have the Agent rerun the transaction.E. If still having problems get with a Lead or Supervisor. | Response Error Code: 125Primary Error Text: Ssn RequiredDescription: A social security number is required for completing a sale. Repeat the transaction including a valid Social Security Number. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun transaction using SSN.· If the customer will not give the Agent the SSN get with a Lead or Supervisor. SSN is required in TN for a hunting or fishing license. | Response Error Code: 130Primary Error Text: Invalid SsnDescription: The social security number entered is invalid. Repeat the transaction and verify the social security number. | 1. Pull the Agents last transaction.A. Make sure SSN was entered in correctly.· If the # was entered in incorrectly have the Agent rerun the transaction.· If the # was entered in correctly pull the customers file up in GUI.a. Verify the customer information on file.· If the # is incorrect on file get with a Lead or Supervisor. WE ARENOT ALLOWED TO CORRECT SSN IN TN.· If the # is correct on file give the Agent the customers TWRA #.a. Have the Agent rerun the transaction.b. If still having problems get with a Lead or Supervisor. | Response Error Code: 135Primary Error Text: Birth Date Required | | Response Error Code: 140Primary Error Text: Dl Number NofDescription: The TN Drivers License entered is invalid. Repeat the transaction and verify the driver’s license number. | 1. Pull the Agents last transaction.A. Make sure the driver license # was entered in correctly.2. If the # was entered in incorrectly have the Agent rerun the transaction. They may want to rerun the transaction using the customers SSN.3. If the # was entered in correctly pull the customers file up in GUI.A. Verify the customers information on file.· If the # is correct give the Agent the customers TWRA #.B. Have the Agent rerun the transaction.· If the Driver License # is incorrect correct it.· Give that Agent the customers TWRA # and have them rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 141Primary Error Text: Invalid Non-Tn Dl NumberDescription: The non TN Drivers License entered is invalid. Repeat the transaction and verify the driver’s license number. | 1. Pull the Agents last transaction.A. Make sure the driver license # was entered in correctly.· If the # was entered in incorrectly have the Agent rerun the transaction. They may want to rerun the transaction using the customers SSN.· If the # was entered in correctly pull the customers file up in GUI.a. Verify the customers information on file.b. If the # is correct give the Agent the customers TWRA #.Ø Have the Agent rerun the transaction.c. If the Driver License # is incorrect correct it.Ø Give that Agent the customers TWRA # and have them rerun the transaction.Ø If still having problems get with a Lead or Supervisor. | Response Error Code: 150Primary Error Text: Advice Number NofDescription: Advice number not on file. Please call Help Desk 1-888-891-8972 | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 160Primary Error Text: Invalid Atp Information | 1. The information sent in the ATP packet is invalid.A. Have the Agent rerun the transaction.B. If still having problems get with a Lead or Supervisor. | Response Error Code: 170Primary Error Text: Invalid Process DateDescription: The processing date in the transaction is invalid. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 180Primary Error Text: Invalid Packet NumberDescription: The transaction packet number is invalid. Please call 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 210Primary Error Text: License Count ErrorDescription: The number of licenses does not compute properly in the transaction. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Verify the license codes the Agent is running for the customer.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· The customer may already have the allowed amount of transactions on file that they are allowed to have for the year.C. If the previous troubleshooting step does not fix the problem verify with the Agent the # of products the customer is trying to purchase. You are only allowed to run 9 in one transaction.· If more than 9 products are being run at the same time have the Agent split the products into two groups.· Have the Agent rerun the transaction in two separate transactions.· If still having problems get with a Lead or Supervisor. | Response Error Code: 230Primary Error Text: No License EnteredDescription: A license type is missing from the transaction. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 240Primary Error Text: Charge Indicator ErrorDescription: The charge indicator in the transaction does not contain valid information. Please call Help Desk 1-888-891-8972. | 1. Inform the Agent that we will give them a call back.2. Let them know that we are escalating this to a Lead/Supervisor.3. Take down the Agents phone # contact name and Terminal ID # and get with a Lead or Supervisor. | Response Error Code: 260Primary Error Text: Invalid TimestampDescription: Field not numeric or invalid timestamp. Please call Help Desk 1-888-891-8972. | 1. Have the Agent rerun the transaction.2. If this does not work then have the Agent run an ACH Report.3. After the ACH Report is run walk the Agent thru a John Test Smith test transaction to verify the time has changed. | Error Details | Steps to Resolve | Response Error Code: 300Primary Error Text: Invalid Resident CodeDescription: The resident response is invalid or does not match the information on the database. Repeat transaction and verify the residency status. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Verify with the Agent the residency status of the customer.2. Pull the customers file up in GUI.A. Verify the customers information on file.· If the address and residency indicators are wrong correct them at the vendors request.Ø Give the Agent the customers TWRA #Ø Have the Agent rerun the transaction.· If the residency indicator is correct give the Agent the customers TWRA #.Ø Have the Agent rerun the transaction.Ø If still having problems get with a Lead or Supervisor. | Response Error Code: 310Primary Error Text: Invalid Birth DateDescription: The birth date IS INVALID or it does not match the information on the database. Repeat the transaction and verify the birth date. | 1. Pull the Agents last transaction.A. Verify with the Agent the customers DOB.B. Make sure the Agent entered it in correctly.· If the DOB was entered in incorrectly have the Agent rerun the transaction.· If the DOB was entered in correctly pull the customers file up in GUI.a. Make sure the DOB is correct on file.Ø If the DOB is correct give the Agent the customers TWRA #.· Have them rerun the transaction.Ø If the DOB is incorrect correct it.· Give the Agent the customers TWRA #.· Have them rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 330Primary Error Text: Customer Name RequiredDescription: Name is invalid. Repeat transaction and verify the customer’s name. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 331Primary Error Text: Address RequiredDescription: The customer’s address is required to complete a sale. Repeat the transaction and verify address. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 332Primary Error Text: Invalid Customer HeightDescription: The customer’s height is invalid. Repeat the transaction and verify the customer’s height. | 1. Pull the Agents last transaction.A. Make sure that they are entering in the height the right way. You have to put in 1 digit for the feet and 2 digits for the inches 5 ft 02 in not 5ft 2 in.B. Have the Agent rerun the transaction.C. If still having problems get with a Lead or Supervisor. | Response Error Code: 333Primary Error Text: Invalid Customer WeightDescription: The customer’s weight is invalid. Repeat the transaction and verify the customer’s weight. | 1. Pull the Agents last transaction.A. Make sure that they are entering in the weight the right way.B. Have the Agent rerun the transaction.C. If still having problems get with a Lead or Supervisor. | Response Error Code: 334Primary Error Text: Invalid Gender Type | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.C. If still having problems see a Lead or Supervisor. | Response Error Code: 335Primary Error Text: Invalid Hair Color | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 336Primary Error Text: Invalid Eye Color | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 337Primary Error Text: Invalid Ethnic Code | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 350Primary Error Text: Inv Group Option | | Response Error Code: 355Primary Error Text: Inv Group Number | | Response Error Code: 356Primary Error Text: In Group Pref Opt | | Response Error Code: 366Primary Error Text: Safety Class Not On FileDescription: The customer's record does not reflect the safety class has been completed. Please contact TWRA to get your record updated. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customer’s file up in GUI.A. Look to see if they have a Boaters Education Number of file.· If they have a Boaters Education Number on file give the Agent the customers TWRA number.a. Have the Agent rerun the transaction.b. If still having problems get with a Lead or Supervisor.· If they do not have a Boaters Education Number on file get with a Lead or Supervisor. | Response Error Code: 370Primary Error Text: Invalid Hunt Cert Number | 1. Pull the Agents last transaction.A. Make sure they entered the # in correctly.2. Pull the customers file up in GUI.A. Check to see if the customer has Hunter Certification on file.· If the Hunter Certification is not on file and the Agent has the card add the # to the customers file.a. Give the Agent the customers TWRA # to use and have them rerun the transaction.· If the Hunter Certification is on file give the Agent the customers TWRA # and have them rerun the transaction.a. If still having problems get with a Lead or Supervisor. | Response Error Code: 371Primary Error Text: Invalid Hunt Cert Check | 1. Pull the Agents last transaction.B. Make sure they entered the # in correctly.2. Pull the customers file up in GUI.B. Check to see if the customer has Hunter Certification on file.· If the Hunter Certification is not on file and the Agent has the card add the # to the customers file.a. Give the Agent the customers TWRA # to use and have them rerun the transaction.· If the Hunter Certification is on file give the Agent the customers TWRA # and have them rerun the transaction.a. If still having problems get with a Lead or Supervisor. | Response Error Code: 372Primary Error Text: Invalid Hip SurveyDescription: The HIP survey is invalid. Repeat the transaction and verify the responses to the Survey Questions. | 1. Pull the Agents last transaction.A. Make sure they entered the HIP Survey in correctly.B. Have the Agent rerun the transaction.· If still having problems get a Lead or Supervisor. | Response Error Code: 380Primary Error Text: Boat Tn Number MissingDescription: Field not entered for boat request. Repeat transaction and verify a TN Number is entered correctly. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction. Make sure when they are putting in the boat TN # they are entering it in this format 2063BN (with no spaces or dashes between the #s & letters).· If still having problems see a Lead or Supervisor. | Response Error Code: 381Primary Error Text: Boat Last Name MissingDescription: Field not entered for boat renewal. Repeat transaction and verify the last name of boat owner. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI using the Boat TN #.A. Verify the customer information on fileB. Give the Agent the customers TWRA # for that file.C. Have the Agent rerun the transaction.D. If still having problems get with a Lead or Supervisor. | Response Error Code: 382Primary Error Text: Boat Original Dup | 1. Get with a Lead or Supervisor. | Response Error Code: 383Primary Error Text: Boat Transfer Duplicate | 1. Get with a Lead or Supervisor. | Response Error Code: 393Primary Error Text: Den: Hunt Choice Unavail | | Response Error Code: 395Primary Error Text: Den: Group Number NofDescription: The group number you entered does not exist. Please re-check the group number and attempt to transaction again. | | Response Error Code: 396Primary Error Text: Priority Too LowDescription: The group you are attempting to join does not allow applicants of a lower priority to join. | | Response Error Code: 397Primary Error Text: Party Size ExceededDescription: The group you are attempting to join has exceeded the party size. | | Error Details | Steps to Resolve | Response Error Code: 400Primary Error Text: Invalid License Type | 1. Pull the Agents last transaction.A. Make sure everything was entered in correctly.B. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 401Primary Error Text: Invalid License Status | 1. Pull the Agents last transaction.A. Verify all the information entered during the transaction.2. Pull the license code up in GUI.A. Make sure the license code status is set to open.· If the status is open have the Agent rerun the transaction.· If the status is not open get with a Lead or Supervisor. | Response Error Code: 402Primary Error Text: License Type Not Allowed | 1. Pull the Agents last transaction.A. Verify the license code entered was entered in correctly.· If the # was entered in incorrectly have the Agent rerun the transaction.· If the # was entered in correctly pull the customers file up in GUI.a. Hit F9 for Sales.b. Verify the licenses the customer has on file.c. Have the Agent rerun the transaction.Ø If still experiencing problems get with a Lead or Supervisor. | Response Error Code: 403Primary Error Text: Inv License Agent Fee | 1. Get with a Lead or Supervisor. | Response Error Code: 404Primary Error Text: Invalid Advice NumberDescription: The advice number in the transaction is invalid. Please call Help Desk 1-888-891-8972 | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Verify the transaction the Agent is trying to void or reverse.C. Check with the Agent to see if they were trying to void or reverse a transaction.D. If they are have the Agent Hit Clear and clear out to the main menu. The transaction is not on file for them to do this. | Response Error Code: 410Primary Error Text: Invalid License Eff DateDescription: The effective date is invalid. Repeat the transaction and verify correct effective dates. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in GUI.A. Verify the license is on sale.· If the license is not on sale that customer will not be able to purchase the license.· If the license is on sale and this not a daily permit get with a Lead or Supervisor.· If this is a daily permit make sure the Agent entered in correct effective starting dates.· Walk the Agent thru rerunning the transaction.· If the transaction still denies get with a Lead or Supervisor. | Response Error Code: 430Primary Error Text: Invalid Xtn NumberDescription: The transaction number in the transaction is invalid. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transactionA. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI.A. Hit F9 for SalesB. Verify the transaction the Agent is trying to void or reverse.· Check with the Agent to see if they were trying to void or reverse a transaction.· If they are have the Agent Hit Clear and clear out to the main menu. The transaction is not on file for them to do this. | Response Error Code: 440Primary Error Text: Invalid Reason Code | 1. Get with a Lead or Supervisor. | Response Error Code: 460Primary Error Text: Invalid License Cost | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.B. Ask the Agent when they ran the transaction if it asked about a donation.· If it did make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.· If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.a. If they are still having problems get with a Lead or Supervisor. | Response Error Code: 465Primary Error Text: Use Paper Tag Or Retry | | Response Error Code: 470Primary Error Text: Invalid License Exp Date | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.· If still experiencing problems get with a Lead or Supervisor. | Response Error Code: 471Primary Error Text: Invalid Hip SurveyDescription: The HIP Survey responses are invalid. Repeat the transaction and verify the Migratory Bird Survey is complete and valid. | 1. Pull the Agents last transaction.A. Make sure they entered the HIP Survey in correctly.B. Have the Agent rerun the transaction.· If still having problems get a Lead or Supervisor. | Response Error Code: 499Primary Error Text: Reversal Not Allowed | Verify with the Agent if they are trying to reverse their last transaction and that it has not been longer than 10 min.A. If it has been longer than 10 min or it is not the last transaction the Agent will not be able to reverse the transaction. You will need to do that for them.· Verify with the Agent that they did not get any sort of print out on the transaction and that it has not been longer than 1 hr.a. If it has not been longer than 1 hr pull the customers file up in GUI.- Reverse the transaction for the Agent.b. If it has been longer than 1 hr get with a Lead or Supervisor. We are not allowed to reverse a transaction after 1 hr. | Error Details | Steps to Resolve | Response Error Code: 540Primary Error Text: Invalid Hip Species | 1. Get with a Lead or Supervisor. | Response Error Code: 550Primary Error Text: Invalid Hip Harvested | 1. Get with a Lead or Supervisor. | Response Error Code: 560Primary Error Text: Hip Species Duplication | 1. Get with a Lead or Supervisor. | Response Error Code: 570Primary Error Text: Den: Invalid Harvest DataDescription: The harvest data entered is invalid. Please verify harvest data and repeat the transaction. | | Response Error Code: 576Primary Error Text: Inv Hunt Nbr Choices | | Response Error Code: 577Primary Error Text: Inv Hunt Code Choice | | Response Error Code: 578Primary Error Text: Inv Hunt Nbr Draws | | Response Error Code: 579Primary Error Text: Inv Num Of DrawsDescription: Denied: The number of draws selected does not match the group leader. | | Response Error Code: 580Primary Error Text: Invalid Hunt LocationDescription: The hunt location choices you entered are not on file. Please verify your hunt choices and resubmit. | | Response Error Code: 581Primary Error Text: Inv Num Of Permits ReqDescription: The number of permits requested is greater than the number of hunt choices entered | | Error Details | Steps to Resolve | Response Error Codes: 610Primary Error Text: Den: License Not AllowedDescription: The product type entered is not allowed. Please repeat the transaction. If still experiencing problems contact Customer Support. | 1. Pull the Agents last transaction.A. Verify the license code entered was entered in correctly.· If the # was entered in incorrectly have the Agent rerun the transaction.· If the # was entered in correctly pull the customers file up in GUI.a. Hit F9 for Sales.b. Verify the licenses the customer has on file.c. Let the Agent know what the customer has on file.d. Have the Agent rerun the transaction.e. If still experiencing problems get with a Lead or Supervisor. | Response Error Codes: 620Primary Error Text: Denied: License Date | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.2. Pull the privilege code up in GUI.A. Verify that the license is actually on sale.· If the license is not on sale the customer cannot purchase the license.· If the license is on sale verify the date being entered in as start date.a. If the date was an invalid date have the Agent rerun the transaction.b. If the date was a valid date see a Lead or Supervisor. | Response Error Codes: 630Primary Error Text: Den Age LimitDescription: The age of the customer is not valid with the selection of the license requested. Verify the age of the customer and check the appropriate license types for customers of the various age groups. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in the GUI.A. Verify the age limit for the license.3. Pull the customers file up in GUI.A. Verify the customers DOB and age.· If the customer is not age appropriate for the license they cannot purchase it. Have the Agent rerun transaction using a different code.· If the customer is age appropriate for the license have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Codes: 632Primary Error Text: Den Age LimitDescription: The customer’s age is invalid for the license type selected. Please repeat transaction and verify the age of the customer | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the license code up in the GUI.A. Verify the age limit for the license.B. Pull the customers file up in GUI.C. Verify the customers DOB and age.· If the customer is not age appropriate for the license they cannot purchase it. Have the Agent rerun transaction using a different code.· If the customer is age appropriate for the license have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Codes: 632Primary Error Text: Overlapping Season DatesDescription: Denied: Overlapping Season Dates are not allowed. | | Response Error Codes: 640Primary Error Text: Den License DuplicationDescription: The license requested was duplicated on the customer’s record on the data. If assistance is needed call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· If the customer already has the license on file suggest to the Agent the customer purchase a duplicate of the license.· If the customer does not have the license on file give the Agent the customers TWRA #.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Codes: 660Primary Error Text: Den: Prior License ReqdDescription: Another license is required before the purchase of this license. | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.C. Let the Agent know what types of licenses the customer has on file.· If the Agent asks what prior license is required in order to get the license they are running get with a Lead or Supervisor. · If the Agent says the customer has the prior license required give the Agent the customers TWRA # and have them rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Codes: 670Primary Error Text: Last Name DifferentDescription: Please verify the last name and repeat the sale | 1. Pull the Agents last transaction.Make sure all the information was entered in correctly.Pull the customers file up in GUI.Verify the customers name and spelling on file.If the customers name is misspelled correct it.If the customer’s last name is correct give the Agent the customers TWRA #.Have the Agent rerun the transaction.If still having problems get with a Lead or Supervisor. | Response Error Codes: 671Primary Error Text: Max Limit ReachedDescription: MAX LIMIT REACHED | | Response Error Codes: 680Primary Error Text: Customer To Call TwraDescription: Please contact TWRA 615-781-6553; | 1. Get with a Lead or Supervisor. | Response Error Codes: 681Primary Error Text: Hunter Cert DeniedDescription: Hunter Certification not on file. Please contact TWRA. | Pull the Agents last transaction.Verify the information entered during the transaction.Pull the customers file up in GUI using the same form of ID the Agent used to run the transaction.Verify if the hunter ed number is on file.If the hunter ed number is not on file and the vendor is verifying the hunter ed number, add the number and state to the customer’s file.If the hunter ed number is on file, have the Agent rerun the transaction using the TWRA #.If still having problems, get with a Lead or Supervisor. | Response Error Codes: 685Primary Error Text: Den: Boating Revocation | 1. Get with a Lead or Supervisor. | Response Error Codes: 690Primary Error Text: License Cost AmountDescription: License amount is not valid in the transaction. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.Verify the information entered during the transaction.Ask the Agent when they ran the transaction if it asked about a donation.If it did make sure that if the customer did not want to donate that they just hit enter to bypass and did not hit 0.00.If they did not just hit enter to bypass have them clear back out to the main menu and rerun the transaction. Make sure they just hit enter when it asks about the donation.If they are still having problems get with a Lead or Supervisor. | Response Error Codes: 691Primary Error Text: Den License QtyDescription: The number of licenses requested is not allowed. Repeat transaction with fewer license types in the transaction. | 1. Pull the Agents last transaction.A. Verify the license codes the Agent is running for the customer.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· The customer may already have the allowed amount of transactions on file that they are allowed to have for the year.C. If the previous troubleshooting step does not fix the problem verify with the Agent the # of products the customer is trying to purchase. You are only allowed to run 9 in one transaction.· If more than 9 products are being run at the same time have the Agent split the products into two groups.· Have the Agent rerun the transaction in two separate transactions.· If still having problems get with a Lead or Supervisor. | Response Error Codes: 692Primary Error Text: Denied: License Included | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Verify the type of license the customer is attempting to purchase.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Verify the types of licenses the customer has on file.· Let the Agent know what types of licenses the customer has on file.a. If the Agent asks what license the customer has that would include the one they are trying to purchase get with a Lead or Supervisor. | Response Error Codes: 695Primary Error Text: Den: Cust To Call TwraDescription: A flag on your customer record was set by the TWRA. You will need to contact the TWRA before purchasing a license. Please contact the TWRA at 1-615-781-6500. | 1. Get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 700Primary Error Text: Denied: Agent Class | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.2. Pull the Agents file up in GUI.A. Verify the Agent classification.B. Hit F3 2 times.3. Pull the license code up in GUI.A. Check the license classification.· If the Agent does not have the right classification, to run that license get with a Lead or Supervisor.· If the Agent does have the right classification, have them rerun the transaction.a. If still having problems get with a Lead or Supervisor. | Response Error Code: 715Primary Error Text: Den Invalid DobDescription: The customer’s date of birth is invalid. Please try again and verify date of birth entry. | 1. Pull the Agents last transactionA. Verify with the Agent the customers DOBB. Make sure the Agent entered it in right.· If the DOB was entered in incorrectly have the Agent rerun the transaction.· If the DOB was entered in correctly pull the customers file up in GUI.a. Make sure the DOB is correct on file.i. If the DOB is correct give the Agent the customers TWRA # and have them rerun transaction.ii. If the DOB is incorrect correct it.iii. Give the Agent the customers TWRA #.iv.Have them rerun the transaction.v. If still having problems get with a Lead or Supervisor. | Response Error Code: 716Primary Error Text: Denied: Customer TypeDescription: The resident response is invalid or does not match the information on the database. Repeat transaction and verify the residency status. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Verify with the Agent the residency status of the customer.2. Pull the customers file up in GUI.A. Verify the customer’s information on file.· If the Residency indicator and address are wrong correct them.· Give the Agent the customers TWRA #.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 717Primary Error Text: Den Nonres On DotDescription: The customer is a non-resident on the TN drivers license file and is not authorized to purchase resident licenses unless proof of TN residency can be provided. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transactionA. Make sure all the information was entered in correctlyB. Verify with the Agent the residency status of the customer.2. Pull the customers file up in GUI.A. Verify the customer’s information on file.· If the Residency indicator and address are wrong correct them.· Give the Agent the customers TWRA #.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 720Primary Error Text: Den: License Res Type | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.B. Verify with the Agent the residency status of the customer.2. Pull the customers file up in GUI.A. Verify the customer’s information on file. · If the Residency status is incorrect correct it.· If it is correct give the Agent the customers TWRA #.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 722Primary Error Text: Hip Cert ReqrdDescription: HIP Certification is required before the requested license can be sold. Please try again and complete the Migratory Bird Survey. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI.A. Hit F9 for Sale Check to see if the customer has Code 6 - Migratory Bird on file.· If they have not been Hip Certified for the year have the Agent needs to rerun the transaction and say no the Hip Certified question and then go thru the survey.· If the customer is already Hip Certified for the year give the Agent the customers TWRA #.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 740Primary Error Text: License Data OverlapDescription: License effective date overlap. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Verify what effective date was entered for the start date.2. Pull the customers file up in GUI.A. Hit F9 and verify the types of licenses the customer has on file.· If the customer already has a yearly license on file they cannot purchase the license.· If the customer already has a temporary license that the dates are overlapping the customer will need to pick a different start date.· If the customer does not have a yearly license or another daily license that the dates overlap the transaction being processed give the Agent the customers TWRA # and have them rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 755Primary Error Text: Denied: Hunt Location Nof | | Response Error Code: 770Primary Error Text: Den: License Not Replace | 1. Get with a Lead or Supervisor. | Response Error Code: 780Primary Error Text: Sold OutDescription: The Season(s) you are attempting to purchase are sold out. Please retry your transaction | | Response Error Code: 781Primary Error Text: Blind Permit Number NofDescription: Denied – The Blind Permit number is not on file. Please contact the TWRA. | 1. Please get with a Lead or Supervisor for permission to refer vendor/customer to the TWRA.2. Give the vendor/ customer the number for the TWRA; 615-781-6500 | Response Error Code: 784Primary Error Text: Hunt Date ExpiredDescription: The Hunt Date(s) have expired. | | Error Details | Steps to Resolve | Response Error Code: 800Primary Error Text: Denied: Hunt Cert Reqd | 1. Pull the Agents last transaction.Make sure they entered the # in correctly.Pull the customers file up in GUI.Check to see if the customer has Hunter Certification on file.· If the Hunter Certification is not on file and the Agent has the card add the # to the customers file.a. Give the Agent the customers TWRA # to use and have them rerun the transaction.· If the Hunter Certification is on file give the Agent the customers TWRA # and have them rerun the transaction.a. If still having problems get with a Lead or Supervisor. | Response Error Code: 830Primary Error Text: Boat Record NofDescription: Boat record not on boat database. Contact TWRA for assistance. | 1. Pull the Agents last transactionA. Make sure all the information was entered in correctly.B. Have the Agent hit Clear and clear out to the main menu.C. Have the Agent rerun the transaction. Make sure when they are putting in the boat TN # they are entering it in this format 2063BN (with no spaces or dashes between the #s & letters).· If still having problems get with a Lead or Supervisor. | Response Error Code: 831Primary Error Text: Boat Not RegisteredDescription: Boat must be registered for license. Contact TWRA for assistance. | 1. Pull the Agents last transactionA. Make sure all the information was entered in correctly2. Pull the customers file up in GUI using the Boat TN #.A. If you cannot locate the boat file get with a Lead or Supervisor. B. If you can locate the boat file verify the customer’s information on file and give the Agent the customers TWRA # for that file.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 832Primary Error Text: Boat Customer DifferentDescription: TWRA number not equal to boat owner. Contact TWRA for assistance. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI using the Boat TN #.A. Verify the customer information on file and give the Agent the customers TWRA # for that file.B. If the Boat TN # pulled up a customer’s file that does not match the name of the person trying to renew the boat refer the Agent to the TWRA Office. (615/781-6500)C. Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Response Error Code: 833Primary Error Text: Boat Last Name DifferentDescription: Last name not equal to boat owner. Call TWRA for assistance. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI using the Boat TN #.A. Verify the customer information on file and give the Agent the customers TWRA # for that file.B. Have the Agent rerun the transaction and make sure they are entering in the first three letters of the last name on file.C. If still having problems get with a Lead or Supervisor. If the last name is different get with a Lead or Supervisor. | Response Error Code: 834Primary Error Text: Boat Length DifferentDescription: Boat length not valid for license. Call TWRA for assistance. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI using the Boat TN #.A. Verify the customer information on file and give the Agent the customers TWRA # for that file.B. Also hit F2 for Boat List and verify the boat length.C. Have the Agent rerun the transaction using the correct license code.D. If still having problems get with a Lead or Supervisor. | Response Error Code: 835Primary Error Text: Boat Renewal DuplicationDescription: Duplicate boat registration renewal. Please call Help Desk 1-888-891-8972. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI using the Boat TN #.A. Verify the customer information on file and give the Agent the customers TWRA # for that file.B. Also hit F9 for Sales and verify when the current renewal expires.· The current renewal already on file and the length of the new renewal cannot exceed 3 years.C. Have the Agent rerun the transaction.D. If still having problems get with a Lead or Supervisor. | Response Error Code: 836Primary Error Text: Den: Call Twra For Assit | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.B. Have the Agent rerun the transaction.C. If still having problems get with a Lead or Supervisor. | Response Error Code: 880Primary Error Text: Den: Customer-Id Not UniqDescription: The ID entered could not be used to identify you. Please enter a different form of ID. | 1. Get with a Lead or Supervisor. | Response Error Code: 885Primary Error Text: Den: Den ErrorDescription: The Date of Birth entered does NOT match the record as indicated by the ID number you used. We cannot use this record for you unless the Date of Birth matches exactly - this protects everyone’s privacy. Please check the data you entered and try again. | 1. Pull the Agents last transaction.A. Verify with the Agent the customers DOB.B. Make sure the Agent entered it in right.· If the DOB was entered in incorrectly have the Agent rerun the transaction.· If the DOB was entered in correctly pull the customers file up in GUI.a. If the DOB is correct give the Agent the customers TWRA #.b. Have them rerun the transaction.c. If the DOB is incorrect correct it.d. Give the Agent the customers TWRA #.e. Have them rerun the transaction.f. If still having problems get with a Lead or Supervisor. | Response Error Code: 890Primary Error Text: Den: Internet Data Incomp | 1. Get with a Lead or Supervisor. | Response Error Code: 895Primary Error Text: Den: Dl File - Dob DifferenDescription: The date of birth entered does not match the date of birth on the drivers license file. Please verify the date of birth entered and try the transaction again. If you continue to experience difficulties please call 1-888-665-4236. | 1. Pull the Agents last transaction.A. Make sure all the information was entered in correctly.2. Pull the customers file up in GUI.A. If the DOB is incorrect on file update the customers file.· Give the Agent the customers DNR #.· Have them rerun the transaction.B. If the DOB is correct on file give the Agent the customers DNR #. · Have them rerun the transaction.· If still having problems get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Text: 900Primary Error Text: Den: Agent NofDescription: Agent Not on File | 1. Check the Agents status in ASSIST.2. Pull the Agents file up in GUI.A. If you cannot locate the Agent in GUI get with a Lead or Supervisor.B. If you can locate the Agent in GUI and they are active but are locked or closed in ASSIST get with a Lead or Supervisor.C. If you can locate the Agent in GUI and they are locked or closed get with a Lead or Supervisor. | Response Error Text: 910Primary Error Text: Denied: Agent Cof | 1. Check the Agents status in ASSIST.2. Pull the Agents file up in GUI.A. If you cannot locate the Agent in GUI get with a Lead or Supervisor.B. If you can locate the Agent in GUI and they are active but are locked or closed in ASSIST get with a Lead or Supervisor.C. If you can locate the Agent in GUI and they are locked or closed get with a Lead or Supervisor. | Response Error Text: 915Primary Error Text: Denied: Agent LofDescription: Agent locked on database. Contact the Help Desk. | 1. Check the Agents status in ASSIST.2. Pull the Agents file up in GUI.A. If you cannot locate the Agent in GUI get with a Lead or Supervisor.B. If you can locate the Agent in GUI and they are active but are locked or closed in ASSIST get with a Lead or Supervisor.C. If you can locate the Agent in GUI and they are locked or closed get with a Lead or Supervisor. | Response Error Text: 930Primary Error Text: Customer Closed On FileDescription: Customer record closed on database. Contact TWRA for assistance. | 1. Pull the customer up in GUI using the Customers name.Make sure the customer does not have more than one file.If the customer only has one file and it is closed get with a Lead or Supervisor. If the customer has more than one, file give the Agent the customers TWRA # from the open file.a. Have the Agent rerun the transaction.b. If still having problems get with a Lead or Supervisor. | Response Error Text: 940Primary Error Text: Den: Txnsale Not On File | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.2. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Check with the Agent and see if they were trying to void or reverse a transaction.C. Check to see if the transaction is on file.· If the transaction is not on file have the Agent clear out to the Main Menu on the terminal. There is not a transaction to void or reverse.· If the transaction is on file and the Agent did not get a printoutreverse the transaction for the Agent.· If the transaction is on file and the Agent did get a printout void the transaction for the Agent. Remember to have the Agent write void on the license and mail it in to the state. | Response Error Text: 950Primary Error Text: Den: Txnsale Not Active | 1. Pull the Agents last transaction.A. Verify the information entered during the transaction.1. Pull the customers file up in GUI.A. Hit F9 for Sales.B. Check with the Agent and see if they were trying to void or reverse a transaction.C. Check to see if the transaction is on file.· If the transaction is not on file have the Agent clear out to the Main Menu on the terminal. There is not a transaction to void or reverse.· If the transaction is on file and the Agent did not get a printoutreverse the transaction for the Agent.· If the transaction is on file and the Agent did get a printout void the transaction for the Agent. Remember to have the Agent write void on the license and mail it in to the state. | Response Error Text: 960Primary Error Text: Boat Not On FileDescription: Verify the TN# for the boat and repeat sale. | 1. Pull the Agents last transactionA. Make sure all the information was entered in correctly2. Pull the customers file up in GUI using the Boat TN #.A. If you cannot locate the boat file refer the Agent to the TWRA Office for assistance. (615-781-6500)B. If you can locate the boat file verify the customer’s information on file and give the Agent the customers TWRA # for that file.· Have the Agent rerun the transaction.· If still having problems get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 5030Primary Error Text: Telecom ErrorDescription: The terminal network connection was interrupted. Repeat the transaction and if unsuccessful, contact helpdesk | 1. Check the Agent's HPHONE and SPHONE in ASSIST through the Terminal Information found under LOG SELECTION, on the left side of ASSIST.2. Make sure the HPHONE and SPHONE are pointed towards the most current numbers (Prod 1 and Prod 2). 3. If you have any questions get with a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 6000Primary Error Text: Data Validation Error | 1. With the Vendor File pulled up in ASSIST:A. Verify that the Terminal ID # showing in ASSIST appears correctly in the Terminal.· If the Terminal ID # appears incorrectly, correct it.a. Walk the Agent through starting a Partial Download.§ If the issue continues, contact a Lead or Supervisor.· If the Terminal ID # appears correctly, walk the Agent through starting a Partial Download.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6001Primary Error Text: Version Disabled | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6010Primary Error Text: Terminal Id Error | 1. With the Vendor File pulled up in ASSIST:A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is U, walk the Agent through starting a Full Download. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | U | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6016Primary Error Text: Daily Kit Lmt ExceededDescription: EXCEEDED DAILY SUPPLY ORDER LIMIT | 1. Review Transactions that appear in ASSIST to look for any Supply Ordersrun today.A. If the Agent has already placed 2 Supply Orders today, they must wait until the next day to process another.· If a Supply Order was placed, but the Agent never received a printed Confirmation, advise them as to whether or not the Supply Order attempt(s) appear successful in ASSIST.a. If their attempt was successful, advise the Agent to contact Helpdesk again if the Supplies do not arrive within 5-10 business days.· If no Supply Orders were placed, have the Agent retry the Transaction.a. If the issue continues, contact a Lead or Supervisor. | Response Error Code: 6017Primary Error Text: System UnavailableDescription: ERROR RECEIVED WHILE TRYING TO PLACE SUPPLY ORDER | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6020Primary Error Text: Terminal Inactive | 1. With the Vendor File pulled up in ASSIST.A. Locate the Terminal Status by opening the Terminal Page to the left side of the screen. LOG / TRA PAGE | TERMINAL 003607447 | VENDOR 1607282 | TRANSACTIONS 003607447 | HISTORY 003607447 | · If the Status listed here is I, contact a Lead or Supervisor. Location Name: | HOLIDAY STATIONSTORE #214 | Location ID: | 3810520 | Date Created: | January 07, 2000 | Status: | I | Vendor ID: | 086014 | Connect Type: | None | Current Installation Status: | Training Completed | | Response Error Code: 6030Primary Error Text: Xtn Process Error | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6040Primary Error Text: Xtn Timeout | 1. Look up the Transaction in ASSIST.A. Verify that the Transaction appears in ASSIST.B. Have the Agent rerun the transaction.· If the issue continues, contact a Lead or Supervisor. (Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6050Primary Error Text: Telecomm Error | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) | Response Error Code: 6060Primary Error Text: Xtn Not On File | 1. Look up the Transaction in ASSIST.A. Ask the Vendor if they were attempting to Void or Reverse a transaction.2. Look up the Customer File in the Admin Console.A. Locate any Active Transactions on the Customer File.· If there are no Active Transactions, have the Vendor check for ATPs in their Terminal.a. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file.· If there are any Active Transactions on the Customer File,attempt to locate the Transaction the Agent was trying to Void or Reverse.a. If able to locate the Transaction being Voided or Reversed, Void/Reverse the transaction if allowed according the Rules for Voids and Reversals.a. If unable to locate the Transaction on file, have the Agent check for ATPs in their Terminal. If no ATPs exist, have the Agent press Clear, and return to the Main Menu. The transaction is not on file. | Response Error Code: 6070Primary Error Text: Bad Trans Structure | 1. Look up the Transaction in ASSIST.A. Verify all Customer information entered during the transaction, and that it appears correctly on the Request Page of the Transaction in ASSIST.2. Look up the Customer File in the Admin-Console.A. If this is a New Customer or if a file cannot be located in the Admin-Console, have the Agent rerun the transaction as a New Customer.B. If you are able to locate a Customer file, verify all Customer information, and that it appears correctly on file.· If everything appears correctly, have the Vendor rerun the transaction using the Customer ID#.· If any information is incorrect, update what is allowed according to the Customer Update Guidelines.3. Have the Vendor rerun the transaction using the Customer ID #.A. If the issue continues, contact a Lead or Supervisor. | Error Details | Steps to Resolve | Response Error Code: 9990Primary Error Text: Transaction ErrorDescription: THERE WAS AN ERROR WITH THIS TRANSACTION. PLEASE TRY THIS TRANSACTION AGAIN. | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

VerifyPOS Error Details | Steps to Resolve | Response Error Code: 11Primary Error Text: FMT-001Description: System Error 0011. Call 888-272-2144 for development support. Report error 11. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 12Primary Error Text: FMT-002Description: System Error 0011. Call 888-272-2144 for development support. Report error 12. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 13Primary Error Text: FMT-003WDescription: System Error 0011. Call 888-272-2144 for development support. Report error 13. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 14Primary Error Text: FMT-004WDescription: System Error 0011. Call 888-272-2144 for development support. Report error 14. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 15Primary Error Text: FMT-005Description: System Error 0011. Call 888-272-2144 for development support. Report error 15. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 21Primary Error Text: REQ-001Description: Missing Element. Call 888-272-2144 for development support. Report error 21. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 22Primary Error Text: REQ-002Description: Missing Attribute Call 888-272-2144 for development support. Report error 22. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 23Primary Error Text: REQ-003Description: SSN Required. Call 888-272-2144 for development support. Report error 23. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 42 (SSN).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 27Primary Error Text: REQ-007Description: Search Type required. Call 888-272-2144 for development support. Report error 27. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 11 (tran type = 1001 or 1002) and if field 32 is present with a value.B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 29Primary Error Text: REQ-009Description: DL State Format error. Call 888-272-2144 for development support. Report error 29. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 41(DL State and #).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 30Description: [OB] Version Number Required.Call 888-272-2144 for development support. Report error 30. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly; especially check field OB (Version #).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 31Description: [10] Reference Number Required.Call 888-272-2144 for development support. Report error 31. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly especially check field 10 (Reference #).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 32Description: [11] Trans Code Required.Call 888-272-2144 for development support. Report error 32. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 11 (Trans Code).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 33Description: [1B] Terminal ID Required.Call 888-272-2144 for development support. Report error 33. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 1B (Location ID).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 34Description: [1C] Terminal Password Required. Call 888-272-2144 for development support. Report error 34. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 1C (Location Specific Password).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 35Description: [1D] Process Date Required.Call 888-272-2144 for development support. Report error 35. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 1D (Process Date/Time).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 36Description: [30] User ID Required. Call 888-272-2144 for development support. Report error 36. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 30 (User ID).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 37Description: [32] Search Type Required.Call 888-272-2144 for development support. Report error 37. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 32 (Search Type).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 38Description: [42] SSN Required. Call 888-272-2144 for development support. Report error 38. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 42 (SSN).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 39Description: [48] Last Name Required. Call 888-272-2144 for development support. Report error 39. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 48 (last name).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 40Description: [52] DOB Required. Call 888-272-2144 for development support. Report error 40. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 52 (DOB).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 41Description: [3F] POS Reference Required. Call 888-272-2144 for development support. Report error 41. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 3F (POS Reference #).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 42Description: [3A] Work Order ID Required. Call 888-272-2144 for development support. Report error 42. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 3A (work order id).B. Entry of work order id # at terminal level only occurs if code (field 11) = 1003, otherwise work order id is always returned in the host response. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 43Description: [46] First Name Required. Call 888-272-2144 for development support. Report error 43. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 46 (first name).B. Have the agent try to run the transaction again in case the data packet got corrupted. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Error Details | Steps to Resolve | Response Error Code: 101Primary Error Text: DOM-001Description: Data Max length exceeded. Call 866-231-2282 for host support. Report error DOM-001 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 102Primary Error Text: DOM-002Description: Invalid Date. Call 866-231-2282 for host support. Report error DOM-002 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 103Primary Error Text: DOM-003Description: Invalid Time. Call 866-231-2282 for host support. Report error DOM-003 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 106Primary Error Text: DOM-006Description: Invalid Integer Value. Call 866-231-2282 for host support. Report error DOM-006. | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 107Primary Error Text: DOM-007Description: Value exceeded. Call 866-231-2282 for host support. Report error DOM-007 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 108Primary Error Text: DOM-008Description: Value To Small. Call 866-231-2282 for host support. Report error DOM-008 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 112Primary Error Text: DOM-012Description: Invalid SSN Format. Call 866-231-2282 for host support. Report error DOM-012 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 114Primary Error Text: DOM-014Description: Invalid zip code format. Call 866-231-2282 for host support. Report error DOM-014 | Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR. | Response Error Code: 115Primary Error Text: DOM-015Description: Invalid State Code. Call 888-272-2144 for host support. Report error DOM-015 | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 41 (driver license state).· Make sure the number they entered is valid (check against QRC).a. If valid escalate to account management. Account management will have to investigate to determine if ALS converted the number wrong or if the host did not accept the valid state code.b. If invalid have the agent rerun the transaction and give them the valid code to use from the QRC. | Response Error Code: 117Primary Error Text: DOM-017Description: Required Length error. Call 888-272-2144 for host support. Report error DOM-017. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 118Primary Error Text: DOM-018WDescription: Duplicate Order Ignored. Call 866-231-2282 for host support. Report error DOM-018W. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 119Primary Error Text: DOM-019Description: DL Number does not conform to state specific format. Call 888-231-2282. Report error 119, provide dl state and number. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly.B. Check the driver license number the agent entered in during the transaction.· To see if the agent is using the right format for the state please click here.· Have the agent rerun the transaction using the correct format.· If still having problems get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 201Primary Error Text: PRC-001Description: Invalid Account Number. Call 888-272-2144 for development support. Report error 201. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 202Primary Error Text: PRC-002Description: No Account or Password not Found. Call 888-272-2144 for development support. Report error 202. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 203Primary Error Text: PRC-003WDescription: Invalid Product Request. Call 866-231-2282 for development support. Report error 203. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 204Primary Error Text: PRC-004Description: Work Order Not Found. Call 888-272-2144. Report error 204 and provide the social security number and work order. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 3A (work order id).· Have the agent verify the work order # entered.· If they match, refer the agent to GiS.· If they don’t match, have the agent try to run the transaction again in case the data packet got corrupted.a. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 205Primary Error Text: PRC-005Description: Processing Error Occurred. Call 888-272-2144 for host support. Report error PRC-005. | 1. If an agent gets this error and the agents confirms that they ran the same search on the same individual more than one time, we will need to find the work-order id number tied to the original search and instruct the client to perform a follow-up query.A. If the client cannot tell you when the original search was performed enabling you to view the data in MVP, refer the client to contact 866-231-2282 (GiS) to obtain the work order id number.· GiS will need the client to provide the SSN in order to lookup the work order id number. · Once the client has the work order id, they should initiate a follow-up query to obtain the search results.B. If you have any questions, get with a lead or supervisor. | Response Error Code: 206Primary Error Text: PRC-006Description: Interface Unavailable. Call 866-231-2282 for host support. Report error PRC-006. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 207Primary Error Text: PRC-007Description: Duplicate Work Order. Call 866-231-2282. Report error 207 and provide the social security number. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 208Primary Error Text: RPC-008Description: Duplicate Work Order. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 210Primary Error Text: PRC-010Description: Account Suspended For Non Payment. Call 866-231-2282 for support. Report error PRC-010. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 211Primary Error Text: PRC-011Description: DL or Name Not Found or DL Does Not Match Applicant’s Name. Call 888-272-2144. Report error 211, provide DL number. | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 41(DL State and #) and field 46-48 (first, middle and last name).· Have the agent verify the information entered.· If they match refer the agent to GiS.· If they don’t match, have the agent try to run the transaction again in case the data packet got corrupted.a. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 212Primary Error Text: PRC-012Description: Driver History Check not Authorized. Call 866-231-2282 for host support. Report error PRC-012. | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 213Primary Error Text: PRC-013Description: Invalid Package Name. Call 866-231-2282 for host support. Report error PRC-013. | Please refer the agent to GiS. (866-231-2282) | Error Details | Steps to Resolve | Response Error Code: 301Description: SSN Group Has not Issued call 866-231-2282 | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 302Description: SSN On Death Master call 866-231-2282 | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 303Description: SSN Issued before DOB call 866-231-2282 | Please refer the agent to GiS. (866-231-2282) | Response Error Code: 304Description: No Record for SSN/DOB call 888-272-2144 | 1. Pull the agents last transaction.A. Make sure the information was entered in correctly, especially check field 42 (SSN) & 52 (DOB).· Have the agent verify the information entered.· If they match refer the agent to GiS.· If they don’t match, have the agent try to run the transaction again in case the data packet got corrupted.a. If the transaction still denies get with a lead or supervisor. They will need to send this to Operations and the Account Manager. | Response Error Code: 305Description: No Record For Last Name call 866-231-2282 | Please refer the agent to GiS. (866-231-2282) | Error Details | Steps to Resolve | Response Error Code: 900Description: AVS Login Failed. Call 888-272-2144 for development support. Report error 900. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 901Description: Invalid Response. Call 888-272-2144 for development support. Report error 901. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Response Error Code: 902Description: Response Time Out. Call 888-272-2144 for development support. Report error 902. | 1. Please get with a lead or supervisor. The lead will need to escalate this to OPS and Account MGR.A. This is an error between ALS backend authorizations & GiS (host). | Error Details | Steps to Resolve | Response Error Code: 5030Description: Telecomm Error. Call 888-272-2144 for operational support. Report error 5030. | Have the agent wait 5 to 10 minutes and rerun the transaction. | Error Details | Steps to Resolve | Response Error Code: 6000Description: Data Validation Error. Call 888-272-2144 for operational support. Report error 6000. | 1. Verify with the agent if they have just received a download.A. If their download has just completed, have them wait a few minutes and rerun the transaction.· If they are still getting this error have them call the Help Desk back.· If the agent calls back, check the agent’s Terminal Id # in the terminal.a. If the Terminal ID # is incorrect, correct the Terminal ID.b. Give the agent a partial download.c. Have the agent wait for 5 minutes after the download and rerun the transaction again.· If the Terminal ID # is correct, give them a partial download.a. Have the agent for 5 minutes after the download and rerun the transaction again.b. If still having problems get with a lead or supervisor.B. If they have not just had a download, give the agent a partial download.· Have the agent wait for 5 minutes after the download and rerun the transaction.a. If still having problems, check the agent’s Terminal ID # in the terminal.b. If the Terminal ID # is incorrect, correct the Terminal ID #.Ø Give the agent a partial download.Ø Have the agent wait for 5 minutes after the download and rerun the transaction again.c. If the Terminal ID # is correct, get with a lead or supervisor. | Response Error Code: 6001Description: Version Disabled. Call 888-272-2144 for operational support. Report error 6001. | If the agent is receiving this error, they will need a full download thru Setup. | Response Error Code: 6010Description: Terminal ID Error. Call | 1. Check the agent’s Terminal Id # in the terminal.A. If the Terminal ID # is incorrect, correct the Terminal ID. | Response Error Code: 6020Description: Terminal Inactive | 1. Check the agent Terminal status in MVP.A. If Inactive escalate to Account Manager. | Response Error Code: 6030Description: XTN Process Error call 888-272-2144 | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Response Error Code: 6040Description: XNT Timeout call 888-272-2144 | 1. If an agent is getting this error, please get with a lead or supervisor.A. Please get the agent’s name, phone number and GID and give to the lead.B. The lead or supervisor will need to get with the account manager and have them contact GiS.C. Let the agent know that we will be calling them back. This may take some time and may not be resolved right away. PLEASE LET THE AGENT KNOW THIS. | Response Error Code: 6045Description: No Response from Host call 888-272-2144 | 1. If an agent is getting this error, please get with a lead or supervisor.A. Please get the agent’s name, phone number and GID and give to the lead.B. The lead or supervisor will need to get with the account manager and have them contact GiS.C. Let the agent know that we will be calling them back. This may take some time and may not be resolved right away. PLEASE LET THE AGENT KNOW THIS. | Response Error Code: 6050Description: Telecomm Error call 888-272-2144 | 1. If an agent is getting this error, please get with a lead or supervisor.A. Please get the agent’s name, phone number and GID and give to the lead.B. The lead or supervisor will need to get with the account manager and have them contact GiS.C. Let the agent know that we will be calling them back. This may take some time and may not be resolved right away. PLEASE LET THE AGENT KNOW THIS. | Response Error Code: 6070Description: Bad Tran Structure call 888-272-2144 | 1. Pull the agent’s last transaction.A. Verify the information entered during the transaction.B. Have the agent rerun the transaction.· If still experiencing problems, get with a lead or supervisor. | Error Details | Steps to Resolve | Response Error Code: 9999Description: System Unavailable call 888-272-2144 | Contact a Lead or Supervisor.(Do not advise the Agent of Technical Issues unless instructed to do so by a Lead or Supervisor.) |

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...senses that he was gone. I believe there is a thing of soul, how else would you explain heaven and hell. How is anything ever known, it’s all about the knowledge gain through a successful evaluation of one’s perception. Questions like these we still ask till this day well at least I know I do. How do you know? As I was growing dealing with hormones, plus establishing my faith systems. I do think that there more than a few universal truths, sometimes I feel them today. I think that one of the most important worldwide truths is that it’s wrong to do evil to other and nothing good will not come your way when you do so. This idea, to me, is definitely subjective. I understand that other people may feel it’s more of an objective belief, but when I watch the news I think of the entire bad stuff people...

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In a Business Enviornment, Why Should People Be Moral as Individuals?

...University Unit 4 Individual Project 20 September 2014 Abstract Businesses immorality not only affected those employees but the lives of their families, as well as all those whom connected to the company. One will never know the extent of damage caused by immoral acts; the repercussions are too far reaching. In a business environment, a business should be more conscious of acting morally correct than any individual, because the number of live affected are incalculable. In a business environment, why should people be moral as individuals? Introduction Businesses should be morally responsible because the damage they can do is monumental. Businesses that do not act morally destroy lives; while these individual may not die their lives are irrevocably changed. For example, the collapse of a factory in Bangladesh in 2013 killed eleven-hundred people. This collapse was entirely preventable; had the owner not violated building codes and failed to respond appropriately to information that the building was not safe, the accident would not have happened. (Fortune, 2013) Furthermore, this businesses immorality not only affected those employees that died but the lives of their families, as well as all those whom witnessed the event. One will never know the extent of damage caused by immoral acts such as this one; the repercussions are too far reaching. In a business environment, a business should be more conscious of acting morally correct than any individual, because the number...

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Business Ethics

...BUSINESS ETHICS Name Institution of Affiliation Introduction The business environment is changing to embrace ethical conduct in the performance of duties and activities of individuals in professional setting. Nowadays, companies are exposed to public scrutiny where their corporate social responsibility and social accountability are assessed. A shift towards rethinking the various functions of a business entity to encompass ethics into their daily management activities has been undertaken as entities seek to be market leaders. Business ethics encompasses the relationship the company has with the employees, customers, shareholders and the community. Business ethics is the analysis of business activities and situations where issues pertaining what constitute a right or wrong act are dealt with through institutional processes (Jennings, 2011). Consequently, ethics involves ascertaining good practices from bad practices based on the context of morals. On the other hand, moral conduct is the behaviour exhibited by human beings that can either be right or wrong depending on the context whereas business ethics. Business ethics can be viewed from two distinct perspectives; descriptive ethics and normative ethics. Normative ethics ascribes to the justification of moral systems whereas descriptive ethics depicts what ethical practices are. Ideally, the paper will delve into more details concerning what business ethics entails and the importance of business ethics...

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Ethics and Moral

...Week 1 What is the difference between morals and ethics in the workplace? Might something be ethical but immoral? What about unethical but moral? Which is more important to an organization, to be ethical or moral? Why? Morals and ethics relates to individual character, ethics, and morals but also applied in business world. Ethics stresses a social systems to which application of morals that influences ethical behavior at work whereas morality consists of rules of human behavior and specifies that certain behavior or actions are wrong or immoral and others are right or moral (De George, 2010). The decision’s one makes, whether it is for personal or professional reasons falls into either an ethical or moral decision making category. Morals define personal character. Moral decisions are based upon the beliefs of the individual while ethical decisions are guidelines, standards, and laws that affect the business professional’s decision-making process. In an ethical climate, people are held accountable and decisions are made based on what is in the best interest of the company or its employees and not what nets the greater financial gain for an individual at the expense of the company’s ethical fiber. Issues that arise in business can sometimes be ethical but immoral or vice versa. Business organizations face ethical and moral decisions daily. Ethics in business are central in the organization as it provides standards that form the moral integrity of the company. Effective leaders...

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Bp Ethics

...where the company's operations activities are taking place, this also include protecting the environment and local people in the community from any harm from noise or water or air pollution. This report will explore more about the responsibilities BP have for making moral judgement and how their employees are involved and empowered. Also will have information on ethical issues affecting their operational activities and how do they ensure good relationship of employer and employee. Ending part there will be a summary about ethical code for oil industry. INTRODUCTION Considering ethics, a corporations' responsibility for taking actions that are morally sound needs to change. Reviewing the role of the individual, corporations are being subjected to the role of moral agent. The question is, can a corporation, composed of people, be held responsible for its own action as a moral agent? The answer is complexed from an individual's viewpoint with that of the corporation. Werhane (1989:821) viewed that corporation by law is identified as a person that is frequently held responsible for business practises. However, Werhane continues, if firms are not moral agents, they do not become morally liable and thus the onus is passed onto the individual person. [1] This becomes complicated because how can individuals become solely responsible for business practises? Essentially, the issue of moral agency and legal implications needs to be revised so that it is made clearer who is actually responsible...

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The Next Nigga

...SIGNIFICANCE OF BUSINESS ETHICS AND REFORM Creating meaningful ethical reform in business requires teaching students practical, concrete, psychological tools for how to work with their inner conflicts and emotional patterns, teaching them how to embrace the challenges that directly come up as we seek to build businesses that create both money and meaning, renouncing the fundamentalist dogmas of the cult reasons of the single bottom line. And evaluating different schools not just on whether they produce smart and successful students, but also on whether they produce wise and fulfilled ones. When speaking of the importance of ethics in business, most people like Debbie Vasen infer that the term ethics refers to the business as a whole contrary, business ethics applied individuals working within business acting on company affects the entire company not just individual. When employee works ethically and responsibly it leads to entire organization. This ethics are more than just a word used to enhance the image of corporation also a very foundation of success, it should applied at the very moment of a firm opens its doors. The term business ethics has always help controversial connotation that is why the researcher seeks answer for business conflict on its ups and down. Believers like Cameron Mclean says that a business trying to grow revenue and profits will have direct conflict with remaining ethical. The most important why the researcher of this topic written this is with the help...

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Ethics During Change

...Ethics during Change Ethics, according to dictionary.com is a system of moral principles (the ethics of a culture), the rules of conduct recognized in respect to human actions of a particular group or culture (medical ethics, law enforcement ethics), or the moral principles of an individual. Further definition says that ethics is a branch of philosophy that deals with the values related to human conduct in respect to the rights and wrongs of certain behavior (Dictionary.com, 2014). Ethics in the workplace is something that is a system of moral principles, or how a workplace culture views what is acceptable and what is not. In this article, we will discuss ethics and their effects during a change implementation, most importantly, how they change with the ever-changing business environment. Despite the hundreds of pages in an organizations code of conduct manuals, ethics, and the ethical culture is something that is often over looked during a change implementation. With everything that is changing in the business environment, often ethics and morals is the last thing management and upper echelon management tends to overlook. When the business changes, everything changes, including the culture of the environment. In the event of an environmental culture change, workplace ethics will have to change along with it. Ethics and Change During the initial stages of change, there is always resistance to change. One perceived reason of resistance to change is the perceived clash with...

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Baring Collapse

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Ethical Problems in Bp

...accident including a variety of issues ranging from environmental to economic, politics and even ethical issues. The goal of our research is to find any ethical issues since this disaster happened is closely related to ethics which is concerned with moral obligation, social responsibility and justice (Carolyn Wiley, 1997) either individual (‘bad apples’) or organizational (‘bad barrels), which should be evaluated to verify this case. Firstly, the ethical issues can largely be divided into three categories, namely (1) technical design which has had some testing flaws before the actual usage and insufficient guidelines against the negative pressure test, (2) human factors including misjudgment, errors and a failure in duty, (3) organizational system such as taking risk procedures to save time and money and refusing the advice of staff and contractors as well as slowness to react in the accident. Thus, the ethical issues in BP oil spill case relevant to the individuals or the organization will be classified in each factor mentioned above by distributing whether it belongs to the individual level or the organizational level based on our judgments along with ethical theory to support our conclusion. 2. The importance of ethics in business world It is easy...

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Ehr-Business Ethic

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