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Incorrect & Misinterpretation of Communication

In:

Submitted By mrmark31
Words 540
Pages 3
OVERVIEW:

Webster’s Dictionary defines communication as “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.” An important aspect of communication is its correctness and interpretation. Interpretation becomes even more important in case of critical information. If critical information is misinterpreted it can lead to serious consequences.
This report presents a case study, which shows the effect of incorrect interpretation of Communication in a financial services organization.

CASE:

This case has been developed to show the effect of incorrect interpretation of communication in a financial services organization that leads to heavy financial losses.

MINLOSS is a stock broking firm based in India. They provide stock broking services to institutional investors and big bracket investment banks.
MAXPROFIT is an investment bank based in North America, which invests in stocks in emerging countries like India.
MAXPROFIT is MINLOSS biggest client by revenue.

OBJECTIVE:

The objective of the case is to study the main barriers to communication and if not addressed how can they impact an organization.

TECHNIQUE USED:

To present the case study we have used animation as a tool to play out a scenario where a trade order given by a trader to a stockbroker goes wrong because of misinterpretation of information from stock brokers end. Further we have shown the consequences to the organization due to the misinterpretation of communication and steps to minimize these mistakes.

REPRESENTATION:

The whole case has by show in a video where there are three characters:
Mike: A senior equity trader from MAXPROFIT who gives trade order to stockbrokers.

Sheela: A stockbroker at MINLOSS who places trade order on behalf of MAXPROFIT.

Ram Gopal: A manager at MINLOSS who oversees Sheela’s work.

SCENE:
Mike

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