...registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation. Edited in accordance with University of Phoenix® editorial standards and practices. Course Description This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques for producing emails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Course Topics & Objectives Week One: The Technical Writing Process • Identify how writing methods are used in the corporate environment. • Discuss collaboration in the modern enterprise. • Identify collaborative technologies. Week Two: Technical Writing in the Corporate Environment • Identify intellectual property issues in the corporate environment. • Discuss the role that audience plays in technical writing. • Design a memo with appropriate formatting for the corporate environment. Week Three: Writing Reports and Proposals • Implement effective document design in technical...
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...business and in the information technologies. Topics include strategies, techniques, and nuances for producing e-mails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2010). Technical communication in the twenty-first century (2nd ed.). Upper Saddle River, NJ: Prentice Hall. Gerson, S. J., & Gerson, S. M. (2012). Technical communication: Process and product (7th ed.). Upper Saddle River, NJ: Prentice Hall. All electronic materials are available on the student website. Week One: The Technical Writing Process Nov 12 - 18 Details Due Points Objectives 1.1 Identify how writing methods are used in the corporate environment. Compare differences between technical and expository writing. Reading Read the Week One Read Me First. ...
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...companies are adding to corporate learning environments is an awareness of emotional intelligence. Business managers are learning that successful managers need high Emotional Quotient (EQ) or Emotional Intelligence (EI) to work effectively. Emotional intelligence is the ability to accurately perceive emotions in one’s self and others, to identify different emotional responses, and to use emotional information to make intelligent decisions (Goleman, 2000). A leading expert on EQ finds that “people good at managing relationships tend also to be self-aware, self-regulating, and empathetic” (Goleman, 2000, p. 33). Emotional intelligence is especially important “at the highest levels of the company, where differences in technical skills are of little importance. In other words, the higher the rank of the person, the more emotional intelligence capabilities are needed for decision making effectiveness” (Goleman, 1986, p. 94). Emotional intelligence is crucial to a successful business career and for effective group performance (Goleman, 1986). The core competencies required for emotional intelligence are “the perception of emotions in one’s self and others, the understanding of these emotions, and the management of emotions” (Feldman, 2001, p. 4). Success in the modern workplace requires teamwork and collaboration. Emotional Intelligence training is essential because most modern companies rely on teams of employees working together, rather than on the action of individual managers working...
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...Memo Review Shyla M. BCOM/230 July 7, 2014 Memo Review In today’s corporate world, forms of communication range from extremely casual conversations and instant messages to complex presentations and detailed letters. The primary determining factor for which form of communication to use is the audience to which the information will be received as well as the relationship between audience and author. In this paper we will review a University of Phoenix provided accounting memo written from an accountant to the company’s CEO, analyze what information should be included in the memo versus what should be removed; consider if the use of accounting specific jargon is appropriate based on the audience; the CEO; and finally explore what possible repercussion can happen if the memo is not suitable for the targeted audience. In the initial review of the memo, the first error that immediately jumps out is the heading and salutation lines. Both use the acronym “CEO” instead of using the person’s first and last name; which is the more professionally acceptable approach. The CEO may interpret this as either a lack of attention to detail or that the information is generic and not specific to level of authority. Next, the entire memo reads extremely choppy and does not give the reader much lead-in information about why the author has sent the memo to begin with. Since the communication is going directly to the CEO, the introductory paragraph should be clear, concise...
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...ENGLISH 221: Technical Writing Fundamentals PRINT OUT—PRINT OUT-- PRINT OUT—PRINT OUT-- PRINT OUT If you have any questions about the syllabus, please post them in the Main Classroom. Susan Colebank scolebank@email.phoenix.edu (University of Phoenix) susancolebank@gmail.com (back-up; do not CC this address when you e-mail me at my UOP address) COURSE NUMBER: ENG221 COURSE TITLE: Technical Writing Fundamentals COURSE START DATE: 1/17/12 COURSE END DATE: 2/20/2012 FACILITATOR AVAILABILITY I am in the Classroom five days of the week: Sunday, Monday, Wednesday, Thursday, and Friday. I am on in the morning and then again at night, with the afternoon set aside for telecommuting and taking care of my daughter. I provide you with these times to make it easier to communicate with me, and not to limit our contact. I want you to know that, should you need to contact me outside this timeframe, you should not hesitate to do so via my University of Phoenix e-mail. I HIGHLY RECOMMEND e-mailing me with your questions or concerns, since it is best to document our conversations with a paper trail. I have yet, in nine years of being a UOP instructor, found a student who has a question or concern that couldn’t best be discussed via e-mail. If you need to call me, then please e-mail me first to schedule a time and to leave your phone number. For emergencies, when you are not able to gain access to messages on the Online Learning System (OLS), please send a message to...
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...4.3.1.1 The broadcast will contain a condensed incident summay and stratification detail as defined in the ITSM Critical Incident Process. 4.3.1.2 Affiliate, Operational, or other Corporate P1 P1 communication, response, and policies are independent of this Policy and triggered as appropriate by this broadcast. (See Critical Incident Communication Map). 4.4 Incident Ownership 4.4.1 Incident ownership will be aligned with the root cause of the incident. 4.4.1.1 Vendor incidents will be assigned to the support resources that manage the vendor relationship. 4.4.1.2 Incident Ownership can evolve based on investigation during the incident resolution as well as during the ITSM Post Incident Review Process. 5.0 POLICY APPROVAL 5.1 This policy must be reviewed and approved at least semi-annually. 5.2 The Risk Management Governance department must review this policy prior to submission for policy approval to validate governance...
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...are no marks for pretty. Make your team submission legible. Here are my estimates of how long it should take you to complete this assignment: Activity | Case 5-1 | Problem 6-21 | Case 6-3 | Individual preparation | 1 hour | 1 hour | 1.5 hours | Team discussion | .5 hours | .5 hours | .5 hours | Preparation of team submission | .5 hours | .5 hours | .5 hours | Total | 6.5 hours | Please include the following tables on the front page of your submission: Assignment | 2 | Section | | E-mail address of team contact | | Names and student numbers of team members (including team contact) | Last Name | First Name | Student Number | | | | | | | | | | | | | | | | 1. Case 5-1, page 224, Swan Systems (30 marks) Required There may be some inaccuracies, uncertainties and contradictions in this case. If you find such problems, simply state your assumptions and proceed with the requirements. Calculate ROI and residual income (1) before any corporate allocations and (2) after corporate overhead allocations for each division. Then based on the results of your calculations, write a memo evaluating the relative performance of the three operating divisions. Assume the role of a Swan financial analyst and address the memo...
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... | | |B01.2105. | | | | | | | | |Course Site found at http://sternclasses.nyu.edu | Course Overview Effective Communication is a vital component to so many aspects of business life. From investment banking to marketing, from entrepreneurship to corporate planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final team presentation, your challenge is to craft an oral presentation that will persuade your audience to accept your strategic recommendations. By doing this, you will see how ideas, data and advocacy are combined for a professional, persuasive...
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...Running head: CORPORATE COMPLIANCE PLAN Individual Assignment: Corporate Compliance Plan LAW/531 YOUR NAME(S) DATE NAME OF PROFESSOR Corporate Compliance Plan DATE Memo to: Riordan Officers and Directors From: YOUR NAME Re: Managing legal liability This memo implements enterprise risk management such as prevention and management strategies for Riordan officers and directors (O/D) to implement in areas of legal risk based on the Committee of Sponsoring Organizations of the Treadway Commission’s (COSO) recommendations. COSO in a voluntary private organization that helps businesses establish, “more effective, efficient, and ethical business operations on a global basis.” (COSO, 2008). Alternative Dispute Resolution (ADR) Legal Principle: ADR is an alternative form of settling legal disputes that is less costly and time consuming than courtroom litigation. (Jennings, 2006). Binding arbitration, for example, is where the dispute cannot be escalated to a formal litigation. (Jennings, 2006). Laws: Business torts include intentional, liability, and strict tort liability such as invasion of privacy, negligence—when a party does not live up to the expected standard of care, or strict tort liability—when there are few defenses to a direct violation of a federal law. (Jennings, 2006). Liability: Riordan’s O/D who will be held liable for the tort of negligence if, for example, a custom heart valve is defective causing harm or death to the patient. (UOP...
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...OAK INDUSTRIES, INC. Oak Industries began operations in the early 1935 as a manufacturer of car radio components. The California-based company struggled financially through its first few years but managed to emerge from the Depression, like many of its competitors. In the late 1965, Oak expanded into the cable television industry. Technological innovations developed by the company contributed to the tremendous growth of that industry during the past few decades. lo 1977, Oak began marketing subscription television services. Within four years, Oak ranked as the largest operator of subscription television systems in the United States. Oak’s subscription television subsidiary also generated the majority -of the company's annual revenues by the early 19805. RAINY DAY RESERVES _ Exhibit 1 presents selected financial data for Oak Industries for the period 1978-1981. Oak established new sales and profit records each successive year during this period. In fact, in both 1980 and 1981 the company’s actual net income eclipsed the figure reported by the company. In 1980, Oaks top executives became concerned that the company could not indefinitely sustain its impressive growth rate in annual profits. To help the company maintain this trend, the executives began creating reserves that could be used to boost reported profits in later years. To report a smooth upward earnings trend and to provide a "cushion" of profits to be used in periods of lower actual earnings, Oak implemented a...
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... Analyzing Message The tools, environment, and messages sent and received vary greatly in business. For an organization to have what they consider as quality communication practices, technology and mission objectives must be clear and effective. No one could imagine a sales representative for an organization to be efficient if that individual still used a pager as a communication tool. Location and market share also are determining factors when companies consider the technology used within their business so the company can communicate among themselves and their customers. Clear, the corporation I work for provides the country with mobile wireless broadband Internet to give people the ability to send and receive data “on the go.” To communicate effectively in my business, verbal and nonverbal communication techniques are practiced and applied daily. Face-to-face communication can be accomplished as it always has, or can be conducted through the Internet using video communication services through companies like Skype and Google Voice with video chat. E-mail, text messaging, memos, faxes, and letters are nonverbal forms of communication. Analyzing a message means understanding the flow of how message is created, the intention of the message, how it is delivered to the recipient, who the receiver is, the feedback given, the environment in which the message is sent and received, and the distractions that create noise for misinterpretation...
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...Jones and Shephard Accountants (Chapter 3, pp 138 - 140) This week's assignment consists of a case study from the text. Read the case study and prepare answers to the essay questions listed here. If the question is asking your opinion, you must provide a rationale or evidence from the case to justify your position. When you are ready, Click the Begin Checkpoint button below, where you will enter your answers. Please make sure to prepare your answers before you enter the Checkpoint assignment. See Syllabus/"Due Dates for Assignments & Exams" for due date information. For all of the case studies that you are reviewing and analyzing, you are expected to exercise good observation and thorough critical thinking skills. You are also expected to use good writing skills, with good grammar and spelling. You should prepare your answers in Microsoft Word prior to entering them in to the Checkpoint tab. Use the functions of Microsoft Word to help you. You may enter this area as often as needed before the due date. However, be sure to save your updates each time you enter the Checkpoint tab. Be sure to submit your answers when you are finished. Case Study Questions: 1. Provide a synopsis of the Jones and Shephard case. 2. Highlight three enterprise management causes/considerations and three project management causes/considerations for the situation. Include what seemed to be missing. 3. Consider that you are the systems manager who is now responsible for redesigning the organizational...
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...Wireless connection via Wi-Fi is commonly used. You can easily connect up with a netbook, notebook or smartphone via Wi-Fi in restaurants, cafes, hotels and in many other locations. Broadband, ADSL and fixed connection Companies, households and practically all hotels in the Czech Republic commonly have a fast fixed connection available. Mobile technology You can also connect to the Internet in the Czech Republic with the aid of mobile technologies. Most large cities are covered with a signal and the level of coverage is gradually increasing. Internet access if you do not have a computer or smartphone Several Internet cafes offer connection to the Internet, a list of which can be found here. Prices for use of the Internet are individual; you may pay by the minute or by the hour. Information centres usually have a computer with Internet connection available for use, as do municipal offices, public libraries and almost all accommodation facilities. Services on the Internet You can easily do the following over the Internet in the Czech Republic: purchase goods reserve tickets for theatres, cinemas, cultural and sporting events search for travel connections communicate with the authorities -What is the economic and political climate? (Give facts...
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...Re: Discussion on the process of selecting decision alternatives for the whistle issue of the toy company, evaluating theadvantages, disadvantages, legal, financial and ethical considerations involved in the various alternatives.The purpose of this memo is to outline three possible decision alternatives to address the problem of small lead traces tocontents of metal whistles produced by a U.S toy company due for shipment to South America; by discussing the methods forthe selection of decision alternatives, the advantages, disadvantages, ethical considerations, financial and legal prospective ofthe each decisions . The memo will further justify and analyze the impact of the recommended decision on customerrelationship as well as demonstrate the role of ethics and social responsibility in choosing this decision.While important financial or strategic information is used in the decision-making process, business ethics has become anincreasingly popular tool used in making decisions. Business ethics is commonly referred to as the professional judgment orethical perspectives used by an individual or a company executive team in resolving moral or ethical problems in business. Inresolving the problem of the lead-contaminated metal whistles, I will discuss three possible decision alternatives, methods ofselection of the alternatives, pros and cons of the alternatives as well as potential legal, financialand ethical consideration involved in the selection. Ethical decisions-making can be...
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...The Collaborative Writing Project (CWP) is a group assignment that is designed to hone students’ oral and written communication skills, as well as their social skills. Students will prepare a formal report, individual memo and an oral presentation (accompanied by a PowerPoint slideshow) on the topic described below. THE TOPIC You and your team of professional accountants have been hired by Mike MacCloud to provide his new business with accounting services. Mr. MacCloud has just decided to create his own wine label, and he and a group of three investors have a few accounting questions that they need you and your team to answer. Mr. MacCloud formerly worked in the operations side of the wine business, and while he does have a lot of “on the job” knowledge about accounting, he did not study accounting formally. Of the three investors, only two are knowledgeable in accounting. The third investor is an attorney who specializes in corporate finance. Mr. MacCloud and his investors would like you to provide a formal report that sets forth the answers to his accounting questions, along with an oral presentation of the report’s findings. The committee would also like the oral presentation to include a PowerPoint presentation. Mr. MacCloud’s questions are number 1, 3, 4, 5, and 6 as noted on the attached case study from Harvard Business School. RESEARCH Please use the information presented in the attached case study from Harvard Business School. Make sure to use these facts...
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