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Info Systems

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Submitted By tasia55
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1. Define the term e-Government. Identify three forms of e-Government and give an example of each. e-Government is the use of information and communications technology to simplify the sharing of information, speed formerly paper-based processes, and improve the relationship between citizens and government.
2. Identify and briefly describe three limitations that complicate the use of handheld devices used for m-commerce.
3. What role do digital certificates and certificate authorities play in e-commerce?
Digital Certificates are issued by Certification Authorities (CA). Like a central trusted body is used to issue driving licenses or passports, a CA fulfil the role of the Trusted Third Party by accepting Certificate applications from entities, authenticating applications, issuing Certificates and maintaining status information about the Certificates issued.
4. What is mobile commerce? How big is the mobile commerce market in the U.S.?
Mobile commerce (m-commerce) relies on the use of mobile, wireless devices, such as cell phones and smartphones, to place orders and conduct business.
5. Briefly explain the differences among smart, credit, charge, and debit cards.
A credit card, such as Visa or MasterCard, has a preset spending limit based on the user’s credit history, and each month the user can pay all or part of the amount owed. A charge card, such as American Express, carries no preset spending limit, and the entire amount charged to the card is due at the end of the billing period. The smart card is a credit card–sized device with an embedded microchip to provide electronic memory and processing capability. Debit cards look like credit cards, but they operate like cash or a personal check.
6. Identify the key elements of the technology infrastructure required to successfully implement e-commerce within an organization.
7. What is the Secure Sockets Layer and how does it support e-commerce?
Secure Sockets Layer (SSL) communications protocol is used to secure sensitive data. SSL handles the encryption part of a secure e-commerce transaction, a digital certificate is necessary to provide server identification.
8. What problems can arise when an organization’s TPS systems are not integrated?
Loss of information from the client.
9. An ERP system follows a systematic process for developing a production plan that draws on the information available in the ERP system database. Outline this process and identify the software modules that are used to support it.
Large organizations, specifically members of the Fortune 1000, were the first to take on the challenge of implementing
ERP.
10. Identify four complications that multinational corporations must address in planning, building, and operating their ERP systems.
Expense and Time in Implementation, Difficulty Implementing Change, Difficulty Integrating with Other Systems, and Difficulty in Loading Data into New ERP System.
11. What are the business processes included within the scope of supply chain management?
Vendor: 1. Apache, 2. Compiere, 3. Openbravo, and 4. WebERP ERP Solutions: 1. Open For Business ERP, 2. Compiere Open Source ERP, 3. Openbravo Open Source ERP, and 4. WebERP.
12. What is the role of a CRM system? What sort of business benefits can such a system produce?
Customer relationship management (CRM) software automates and integrates the functions of sales, marketing, and service in an organization. Contact management: The ability to track data on individual customers and sales leads and access that data from any part of the organization.
13. Identify three characteristics of integrated processing software package solutions that make them attractive to SMEs.
14. What is the difference between managerial and financial accounting?
Financial accounting consists of capturing and recording all the transactions that affect a company’s financial state and then using these documented transactions to prepare financial statements to external decision makers, such as stockholders, suppliers, banks, and government agencies.
Managerial accounting involves using “both historical and estimated data in providing information that management uses in conducting daily operations, in planning future operations, and in developing overall business strategies

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