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Informal and External Communication (Non- Verbal)

In: Business and Management

Submitted By pd061985
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Informal and External Communication (Non- Verbal)
A good communication is the foundation of any successful business relationship; it’s important to recognize that non-verbal communication such as facial expressions, gestures, eye contact, posture and tone of voice is the key for any interpersonal communication.
All of our nonverbal behaviors, the gestures we make , how fast and loud we talk, how close we stand send strong messages ; these messages are wordless signals that don’t stop when we stop speaking or even when we are silent.
Informal Communication:
Informal communication happens when a company does not follow any prescribed or official rules and procedures. In a corporation, this type of communication is a spontaneous relationship between participants or employees and if put into a good use could change the organizations interaction.
In order for a manager or leader to succeed they need to observe the behavior of other people in the office and try to stimulate and comfort them. A manager with a successful career is able to maintain a good relationship with employees by engaging and perceiving their feelings and thoughts.
It’s normal for any of us to interpret non- verbal gestures unconsciously; however, managers need to learn how to interpret employee’s gestures consciously and can be difficult as non- verbal communication can be very culture specific.
A lack of nonverbal messages may also be a signal that the speaker is carefully controlling their body language and maybe trying to hide their true emotions.
External Communication:
External communication happens between the business and another person or entity in the company’s external environment.
A business typically engages in different strategies in managing its external communication; the approach use will vary purpose and by recipient.
One of the most important channels includes a face

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