...Chapter One Foundations of Information Systems in Business Jerry Chih-Ching Chiang NDHU, 9/30-10/14/2014 Learning Objectives #1-2 Understand the concept of a system and how it relates to information systems Provide examples of the components of real world information systems Explain why knowledge of information systems is important for business professionals, and identify five areas of information systems knowledge they need Give examples to illustrate how the business applications of information systems can support a firm’s • business processes • managerial decision making • strategies for competitive advantage 2-61 Learning Objectives #2-2 Provide examples of several major types of information systems from your experiences with business organizations in the real world Identify several challenges that a business manager might face in managing the successful and ethical development and use of information technology in a business Demonstrate familiarity with the myriad of career opportunities in information systems 3-61 Agenda Introduction System Information Management Changing World and New Economy Types of IS IS Development and Success, Challenges, Opportunities, and Ethics of IT, and Career Opportunities 4-61 Introduction 5-61 IT Market & Investment Statistics The overall information and communications technology market grew by 6 percent to almost $3...
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...Integrated Information Management When designing a human management organization there are many risks and challenges in producing useful information. An organization needs to be aware and careful about what information they choose to incorporate in the system because not all of it is going to be much use. In this day and age there are an accountable amount of data we can collect from the computer but using it is another story, it does not do us any good by acquiring the information and not putting it to use. The importance of the four external data functions and information needs are economic, sociological, political, and technological. Each of these functions needs to be thought about when gathering what information is needed and for what it is needed for. The economic is the funding sources, contributors, referral sources, consumers, and the competitors. The organization must be able to answer and whatever questions that these entities may come up (Kettner, 2002). The sociological is relative to the political subdivisions and community to which the organizations functions. This domain focuses on the problems, needs, reporting, the profile of the people, acquiring regular data collections, and the strengths. The organization must be able to identify with what the area and the population in which they serve needs and must be able to change with them and make sure they are addressing them in the way they count on and look to (Kettner, 2002). The political the people in which...
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...------------------------------------------------- Information Lifecycle Management From Wikipedia, the free encyclopedia | This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. (January 2008) | Information Lifecycle Management (sometimes abbreviated ILM) refers to a wide-ranging set of strategies for administering storage systems on computing devices. ILM is the practice of applying certain policies to effective information management. This practice has been used by Records and Information Management (RIM) Professionals for over three decades and had its basis in the management of information in paper or other physical forms (microfilm, negatives, photographs, audio or video recordings and other assets). ILM includes every phase of a "record" from its beginning to its end. And while it is generally applied to information that rises to the classic definition of a record (Records management), it applies to any and all informational assets. During its existence, information can become a record by being identified as documenting a business transaction or as satisfying a business need. In this sense ILM has been part of the overall approach of ECM Enterprise content management. However, in a more general perspective the term "business" must be taken in a broad sense, and not forcibly tied to direct commercial or enterprise contexts. While most records...
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... 02 What are Information Systems (IS) An information system(IS) is typically considered to be a set of interrelated elements or components that collect (input), manipulate (processes), and disseminate (output) data and information and provide a feedback mechanism to meet an objective. Input Process Output 04 System Input (Example) • • This is a screen from the Student Management system in AAST In this screen Reg. no, pin code, semester, and year should be entered Entered here means that all data of Reg. no, pin code semester, and year are input to the system • System Output 06 • The system use inputs to make processes that result Outputs which are – Student registered courses, – The grade of each course – The semester GPA 03 • • • • Example of Information System One of the Obvious examples of information systems in our real life Fast Food Delivery system Sales system is supermarkets, pharmacies, shops Student Management System in AAST – This system will be our case in e-labs allover the semester because it’s the most familiar system with all of us. Let us Explain what is Information systems using the Student Registration system • Why do we need Database in information systems 08 • As we mentioned before that information systems must have an input ( which is data entered into the system) • The question now is how do these information is stored in the system? • We must have a place to store these information • This place we...
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...essential elements of a DSS are a collection of data. (Stair,R.,Reynolds,G.,Chesney, T. 2008. Principles of Business Information Systems. Singapore: Tom Rennie. P17) SKF obtained data from a database that contained nearly a century of operating data from machines around the world. The rich available data source of @ptitude was developed and made available internally and globally. SKF @aptitude Exchange is an on line web which provides analysts, engineers, technicians, operators and mangers to make efficient and effective decision making for improved reliability results. 1.2 Discuss how SKF’s system or a similar could be used in your own business, organisation or workplace. The Decision Support System (DSS) is a computer based information system that supports non routine decision making. (Laudon, K.C., Laudon, J.P. 2010. Management Information Systems (11th Edition). New Jersey: Pearson Education. P78) The focus of a DSS is on making effective decisions, assisting in all aspects of problem specific decision making and support customers by rapidly responding to their emails and telephone enquiries. Bright Idea Projects would benefit tremendously from using the Decision Support System, namely; * It would assist management with financial risks, forecasting and decision support. * It would elevate the challenges of customer relationship management. * The DSS will help the managers in the organisation to “do the right thing”. * Customers would be glad to...
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...MIIZ04, ME001-S : Analysis and Design of Management Information System by Dr. Eric C.C. Tsang (曾祥財 曾祥財) 曾祥財 FIT, MUST 1 Chapter 4 Ethical and Social Issues in Information Systems 2 Management Information Systems Chapter 4 Ethical and Social Issues in Information Systems LEARNING OBJECTIVES • Identify the ethical, social, and political issues that are raised by information systems. • Identify the principles for conduct that can be used to guide ethical decisions. • Evaluate the impact of contemporary information systems and the Internet on the protection of individual privacy and intellectual property. • Assess how information systems have affected everyday life. 3 Management Information Systems Chapter 4 Ethical and Social Issues in Information Systems Is Your Student Loan Data on Loan? • Problem: Insufficient privacy protections for sensitive data related to student loans. • Solutions: Improve system security and protect student information to restore confidence in the system. • Revoke over 52,000 user IDs suspected of misusing access to students’ private information. • Demonstrates IT’s role in providing quick and convenient access to data. • Illustrates how the very same technology has the potential to threaten privacy and cause more harm than good. 4 Management Information Systems Chapter 4 Ethical and Social Issues in Information Systems Understanding Ethical and Social Issues Related to Systems • Past five years: One of the...
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...have detailed knowledge in information technology. Information systems are the set of interrelated components that retrieve, process, store and distribute information to support decision making and control in an organization. Information systems comprise of three main assets, namely Organizational, Managerial and Technical. These three dimensions combined provide solutions to challenges and problems in the business environment. Hence an information system focuses on the continual change in technology, management use of the technology, and the impact on business success. In other for information systems to function and serve its purpose of providing solutions to challenges and problems all its three dimensions must function. Using UPS as an example we realize that its Organization is tasked with anchoring the package tracking system in UPS’s sales and production functions while the Management monitors service levels and costs supported or assisted by its Technology( bar code scanners, desktop computers, handheld computers, etc.). So to conclude I am of the view that information systems should not be left to computer specialists Question 2. Organizational: • Effective work culture which is motivated by its vision of customer service reflected in its effective package tracking system. • The maintenance of a good business process, example: specifying the required procedures for identifying packages with both sender and recipient information. Also ensuring that driver’s...
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...MANAGEMENT INFORMATION SYSTEMS MINI PROJECT SUBMITTED BY D.Muthamizh MANAGEMENT INFORMATION SYSTEMS Management information systems (MIS) is the study of people, technology, organizations, and the relationships among them. This definition, given by Mays Business School, relates specifically to MIS as a course of study. In other words, MIS is commonly used in business schools to refer to the study of how individuals, groups, and organizations evaluate, design, implement, manage, and utilize systems to generate information to improve efficiency and effectiveness of decision making, including systems termed decision support systems, expert systems, and executive information systems. Many business schools (or colleges of business administration within universities) have an MIS department, alongside departments of accounting, finance, management, marketing, and may award degrees (at undergraduate, master, and doctoral levels) in MIS. A good definition of MIS in practice has been given in a journal article: "Establishing and Managing Management Information Systems in Developing Countries" by Dr. Chris Prince Udochukwu Njoku. Dr. Njoku gave the comprehensive definition after a critical assessment of many definitions, some of which he cited, and described them as inadequate. MIS professionals help organizations--big, medium and small--realize maximum benefit from investments in personnel, equipment, and business processes. MIS is people-oriented, with an emphasis on service. Although...
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...COURSE OUTLINE 1. Fundamentals of Information Systems: • Introduction and definition of terms • System concepts • Information systems components • Drivers of information systems • Influence on MIS design • Problems with MIS 2. Information Requirements and Decision-making • Information as a corporate resource • Management decision making • Management information requirements 3. Organizations and Information Systems • Characteristics of organizations • Impact of information systems on organizations • The Internet – role in the modern business 4. IT infrastructure • Hardware and software platforms 5. Ethical Issues in Information Systems • Ethical & moral issues • Information privacy 6. Securing Information Systems • System vulnerabilities • Technologies and tools for security and control 7. Emerging Trends in MIS • Cloud computing, others. Assessment • Continuous Assessment Tests (CATs): 30% • End of Semester Written Examinations: 70% NOTE: Failure to sit for CATs or to hand in any continous assessment work will lead to disqualification from sitting end-of-semester examination. Recommended Reading Jessup, L. and Valacich, J. Information systems today. New Delhi: Prentice-Hall Laudon, K. and Laudon, J. Management information systems: managing the digital firm. New Delhi: Prentice Long, L. and Long, N. Computers: information technology in perspective. Pearson Education: N.J. Lucey, T. Management information systems. London: Letts Educational...
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...Management Information Systems MANAGING THE DIGITAL FIRM Chapter 1 Managing the Digital Firm Kenneth C. Laudon Jane P. Laudon 9th edition PEARSON Prentice Hall 2006 www.prenhall.com/laudon Chapter 1 Managing the Digital Firm Objectives: After reading this chapter, you will be able to: 1. Explain why information systems are so important today for business and management. 2. Evaluate the role of information systems in today’s competitive business environment. 3. Assess the impact of the Internet and Internet technology on business and government. 4. Define an information system from both a technical and business perspective and distinguish between computer literacy and information systems literacy. 5. Identify the major management challenges to building and using information systems. Discussion Questions: 1. Why is it important to understand the difference between computer literacy and information literacy? 2. Discuss the three elements of an information system (hardware, software and persware) that managers must consider. Which of the three do you consider the most important? 3. What are some of the new roles information systems are playing in organizations? 4. Discuss the changes in the business environment brought about by technology in the last five years. Use Table 1-1 and your own personal experiences to formulate your answer. Managing the Digital Firm Computers are changing every aspect...
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...Review Questions for Chapter 7 – Security Management Practices Read Chapter 7 in the text, Study the Power Point Presentation and answer these Review Questions 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. What is benchmarking? What is the standard of due care? How does it relate to due diligence? What is a recommended security practice? What is a good source for finding such best practices? What is a gold standard in information security practices? Where can you find published criteria for it? When selecting recommended practices, what criteria should you use? When choosing recommended practices, what limitations should you keep in mind? What is baselining? How does it differ from benchmarking? What are the NIST-recommended documents that support the process of baselining? What is a performance measure in the context of information security management? What types of measures are used for information security management measurement programs? According to Dr. Kovacich, what are the critical questions to be kept in mind when developing a measurements program? What factors are critical to the success of an information security performance program? What is a performance target, and how is it used in establishing a measurement program? Answer: Performance targets are values assigned to specific metrics that indicate acceptable levels of performance. They make it possible to define success in the security program. 14. 15. List and describe the fields found in a properly and fully...
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...MANAGING INFORMATION QUESTION: For an organisation, or part of an organisation with which you are familiar: Analyse the information requirements of the organisation or part organisation, and prepare a proposal for improvement of the supply and use of information within the organisation of part organisation, identifying any new information systems required. You should include a business justification for your proposals and an implementation approach. CONTENTS MANAGING INFORMATION 1 QUESTION: 2 CONTENTS 3 GLOSSARY 4 INTRODUCTION 6 PART 1 8 TELCO A Seychelles’s Current Business Strategy 9 Overview of Current Information Systems 13 Value of information to support strategy 22 PART 2 26 SYSTEM RECOMMENDATION 27 PART 3 30 IMPLEMENTATION 31 PART 4 35 BUSINESS JUSTIFICATION 36 CONCLUSION 40 APPENDICES 42 References: 58 Bibliography: 59 GLOSSARY AOP Annual Operating Plan BU Telco A Business Unit TELCO A Telco A Seychelles GSM Global System for Mobile Technology INTRODUCTION Telco A Seychelles Ltd. was formed in 1989 when the Seychelles Government sold 70% of its shares in the Seychelles Telephone Company (GTC), to the international carrier, Telco A West Indies. The Telecommunications Act, established the same year, gave Telco A exclusive rights to provide telecommunications services in Seychelles. Telco A PLC (based in the UK) is the parent company of TELCO A West Indies whose principal operations are in the United Kingdom, continental...
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...Management Information Systems Course Code | CSC-490 | Course Title | Management Information Systems | Credit Hours | 03 | Prerequisites by Course(s) and Topics | | Assessment Instruments with Weights (homework, quizzes, midterms, final, programming assignments, lab work, etc.) | Quizzes | 10 % | Assignment | 20 % | Mid-Term Examination | 20 % | Final Examination | 50 % | Total | 100 % | | Instructor e-mail address (if any) | ravianz99@gmail.com | Current Catalog Description | Understanding and knowledge of use of computer-based information systems in all functional areas of business. Computer and information technology, resources, management and end-user decision making, and system development. Study and present a comprehensive case study/Assignment regarding the understanding and knowledge of the of the skills learned in the course. | Textbook (or Laboratory Manual for Laboratory Courses) | Management Information Systems-Managing Digital Firm, by Laudon, Kenneth C., and Laudon, Jane P., 12th Edition, Publisher: Pearson/Prentice Hall, 2012/13. | Reference Material...
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...obtain confidential information. The competition in the airline market is fierce. As a competitor, WestJet tries to match the competition on the pricing, scheduling, and routes. In order to create a competitive advantage, WestJet gathered business information unethically from Air Canada’s website. For example, Westjet collected data to identify booking trends, so they can decide which route is more profitable and to start a new route. Also, if WestJet knows the buying habits of Air Canada, it will help Westjet to develop a pricing strategy to maximize their profits. In order to get these valuable and accurate information and to be more competitive with lower costs, WestJet chose to detect its competitor via the website. Information collecting helps WestJet to grow its business. To deal with the rivalry of existing competitors, Westjet needs to provide a product or service that their customers place a greater value on than similar offering from a competitor. For this organizational objective, WestJet needs to undertake some actions to gather these information first. To deal with the issue, Westjet gained access to the Air Canada Employee website to steal confidential data by using a former Air Canada employee’s account and personal password. Moreover, in order to be more effective, one Westjet employee created an automated “screen scraper” program to collect information. After gathering the data, it would be passed to Westjet employees to share the information. The private business...
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...TEAM PROJECT BRIEF (BA410) An Electronic Medical Records (EMR) a form of an Information System is an electronic digital repository of patient clinical data that is can be availed for use by stakeholders, such as Clinicians, Insurance companies, Employers, The Government, and Hospital management. A typical EMR system incorporates features such as a clinical data repository (Database), computerized patient records, decision support applications, integration with other systems, and transaction processing capabilities. Though the usage of these Information Systems continues to be low in country, the industry is beginning to realize their importance. Use of computers in management of patient records is slowly finding its way into Kenyan Hospitals. One of these health institutions (Feel free to choose an outpatient clinic of choice) has approached your group (Team) in need of a proposal for the implementation of an EMR for their institution. You are expected to provide a final detailed Information System proposal for the above mentioned institution (Client) accompanied by a PowerPoint Presentation which you are expected to present to a panel comprising of selected member of the Hospital Management and other key people. The proposal should be feasible and practical. SAMPLE STRUCTURE OF THE DOCUMENT CHAPTER 1: INTRODUCTION Executive summary * The Brief – Is a short description of what this project is about * The Client – Talk about the client and their business...
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