...Chapter 01 Management Information Systems: Business Driven MIS True / False Questions 1. Companies today are successful when they combine the power of the information age with traditional business methods. True False 2. Competitive intelligence is information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making. True False 3. The information age is the present time, during which infinite quantities of facts are widely available to anyone who can use a computer. True False 4. Technology provides countless business opportunities, but can also lead to pitfalls and traps for a business. True False 5. Top managers use social intelligence to define the future of the business, analyzing markets, industries and economies to determine the strategic direction the company must follow to remain unprofitable. True False 6. A variable is a business intelligence characteristic that stands for a value that cannot change over time. True False 7. Companies update business strategies continuously as internal and external environments change. True False 8. For an organization to succeed, every department or functional area must work independently to be most effective. True False 9. Porter's Five Forces Model outlines the process for a sales strategy. True False ...
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... The main aim of organizations is to achieve business goals through making decision. Hussain (2008) argued that organizations could derive important information through strategic information systems in order to educate them the process of making decisions. This report will critically evaluate the importance of how the information systems generate value in the organizations by introducing the nature of information system, defining the concept of information systems and the change that may happened. This report will also identify the solution of change and the strategies that used to generate value in the organization. The following will discuss more details. 2. Nature of information system: 2.1 Nature of information: Diagram 1: Source ( Stair and Reynolds ,2013) As the diagram 1 shows, the information is transformed from data which consists of raw facts and the knowledge is required to support a specific task in order to processed the data into useful information. However, it is of vital importance for organizations to identify and leverage quality information (Hussain, 2008). It is because valuable information not only can help decision makers achieve their goals, but also help people in their organizations perform tasks more efficiently and effectively . In terms of characteristics of quality information, Stair and Reynolds (2013) identified eleven characteristics of quality information: complete, timely, secure, accurate, flexible, reliability...
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...Introduction • Information system is a system that uses the resources of people, hardware, software and communication technology to perform input, processing, output, storage, and control activities that convert data resources into information products. • It can also be referred to as a set of interrelated components that collect or retrieve, process, store, and distribute information to support decision making and control in an organization. • Components of information systems include: People resources (specialists and end – users); Hardware (computers etc); Software (programs and procedures); Data resources (databases, model bases, knowledge bases); Communications systems and; Information products (management reports, business documents etc.). • From a business perspective, information systems are part of a series of value-adding activities (value chain) for acquiring, transforming, and distributing information that managers can use to improve decision making, enhance organizational performance (processes), and ultimately increase firm profitability. • Value chain is series of activities a company performs to achieve its goal by adding values when each activity proceeds from one stage to the next one. • Value chain analysis is examination of the value chain of an enterprise to ascertain how much and at which stage value is added to its goods and/or services, and how it can be increased to enhance the competitive advantage through product differentiation. • The value chain analysis...
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...about to build and use information systems successfully? What is the impact of information systems on organizations? Define an organization and compare the technical definition of organizations with the behavioral definition. Students can make use of Figures 3–2 and Figure 3–3 in answering this question. The technical definition defines an organization as a stable, formal social structure that takes resources from the environment and processes them to produce outputs. This definition of an organization focuses on three elements: Capital, labor, and production and products for consumption. The technical definition also implies that organizations are more stable than an informal group, are formal legal entities, and are social structures. The behavioral definition states that an organization is a collection of rights, privileges, obligations, and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution. This definition highlights the people within the organization, their ways of working, and their relationships. The technical definition shows us how a firm combines capital, labor, and information technology. The behavioral definition examines how information technology impacts the inner workings of the organization. Identify and describe the features of organizations that help explain differences in organizations’ use of information systems. Common features for organizations include: Routines and business processes: Standard operating...
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...MANAGEMENT INFORMATION SYSTEM. QUESTION 1 What is MIS? Explain different types of information system serving at different levels in organization. Give suitable example. ANSWER Management Information System provides information in the form of reports and displays to managers and many business professionals. For example, sales managers may use their network computers and web browser to get instantaneous displays about the sales results of their products. TYPES OF INFORMATION SYSTEMS IN AN ORGANIZATION. (i) TRANSACTION PROCESSING SYSTEM: These are important examples of operation support systems that record and process data resulting from business transactions. The processing is either batch or on-line processing. (ii) EXECUTIVE INFORMATION SYSTEM: This provide critical information in easy-to-use displays to a variety of managers .For example, top executives may use touch screen terminals to instantly view text and graphic displays that highlights key areas of organizational performance. (iii) DECISION SUPPORT SYSTEMS: This gives direct computer support to managers during decision-making process. For example, advertising mangers may use electronic spreadsheet program to do what –if analysis directly at meeting. (iv) PROCESS CONTROL SYSTEMS: It monitors and control physical processes through electronic sensors linked to computers continually monitor processes and make instant (real time) adjustments e.g. petroleum refinery processes. (v) ENTERPRISE...
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...Portada Management information systems managing the digital firm Part One. Organizations, Management, and the Networked Enterprise ....1 Chapter 1. Managing the Digital Firm ....2 Opening Case: DaimlerChrysler's Agile Supply Chain ....3 1.1 Why Information Systems? ....4 Why Information Systems Matter 4 • How Much Does IT Matter? 6 • Why IT Now? Digital Convergence and the Changing Business Environment ....7 1.2 Perspectives on Information Systems ....13 What Is an Information System? ....13 Windows on Organizations: Cemex: A Digital Firm in the Making ....14 Window on Technology: UPS Competes Globally with Information Technology ....17 It Isn't Just Technology: A Business Perspective on Information Systems 18 • Dimensions of Information Systems ....20 1.3 Contemporary Approaches to Information Systems ....25 Technical Approach 26 • Behavioral Approach 26 • Approach of This Text: Sociotechnical Systems ....27 1.4 Learning to Use Information Systems: New Opportunities with Technology ....27 The Challenge of Information Systems: Key Management Issues 28 • Integrating Text with Technology: New Opportunities for Learning ....30 Make IT Your Business ....31 Summary, 31 • Key Terms, 32 • Review Questions, 32 • Discussion Questions, 33 • Application Software Exercise: Database Exercise: Adding Value to Information for Management Decision Making, 33 • Dirt Bikes USA: Preparing a Management Overview of the Company, 33 • Electronic Commerce Project: Analyzing...
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...Information Systems for Management (1.5 credit) Dr. Preeti Khanna 1 Evaluation Criteria • • • • End Term Examination Quiz / Class Test Class Participation Group Activity : : : : 25 10 05 10 • Total : 50 2 Session 1: Learning Objectives • Explain how information management delivers value to an organization. • Demonstrate the relationship between data, information and knowledge. • Identify key management issues of information and the perspective of information System 3 Today’s business environment Changes & driven by 4 The Emerging Digital Economy • To get a market of 50 Million People Participating: • Radio took 38 years • TV took 13 years • Once it was open to the General Public, • The Internet made to the 50 million person audience mark in just 4 years!!! Source: http://www.ecommerce.gov/emerging.htm Why Now? • Globalisation: Connect – Customers, partners, suppliers – and competition • Transparency : Polices – Industry regulations, consumer pressure and competition driving openness • Service focus: Customer Value – Differentiation and shareholder value increasingly derived from service experience 6 Business Information Management (BIM) • The process of managing information as a strategic resource for improving organizational performance. • This process involves developing strategies and introducing systems and controls to improve information quality to deliver value. 7 Using Information to Support the Business ...
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...Managing Information Systems Managing Information Systems – Ch. 3 Information Systems, Organizations, and Strategy Systems Organizations and Strategy 1 Learning Objectives • Features of organizations that managers must understand in order to build and use information systems successfully • Using Porter ’s competitive forces model to develop competitive Porter competitive forces model to develop competitive strategies using information systems • Leveraging the value chain and value web models to identify opportunities for strategic information system applications opportunities for strategic information system applications • The role of information systems in creating synergies, core competencies, and network-based strategies to achieve competitive advantage • The challenges posed by strategic information systems and management solutions 2 EBay Fine-Tunes Its Strategy • Problem: Losing market share to other online retailers, ultracompetitive and constantly changing marketplace • Solutions: Acquire other businesses and adjust its business Acquire other businesses and adjust its business model to maintain online dominance • Purchase of PayPal, deal with Buy.com allowed eBay to grow and diversify its business di it • Demonstrates IT’s role in the development of eBay’s organization as it expands and makes acquisitions • Illustrates the challenges of maintaining a competitive advantage in a fast-moving, constantly-changing marketplace 3 Organizations...
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...CTEC Chapter 1 Ch. 1 Information Systems in Global Business Today 1.1 The Role of Information Systems in Business Today How Information Systems are Transforming Business Information systems are growing at a substantial rate helping most companies increase their revenue. But in some cases such as newspapers they are declining. What’s New in Management Information Systems? There are three interrelated changes in the technology area: 1) the emerging mobile digital platform, 2) the growing business use of “big data,” and 3) the growth in “cloud computing,” where more and more business software runs over the internet. Change & Business Impact TECHNOLOGY * Cloud computing platform emerges as a major business area of innovation- A flexible collection of computers on the Internet begins to perform tasks traditionally performed on corporate computers. Major business applications are delivered online as an Internet service (Software as a Service, or SaaS). * Big data- Businesses look for insights from huge volumes of data from Web traffic, e-mail messages, social media content, and machines (sensors) that require new data management tools to capture, store, and analyze. * A mobile digital platform emerges to compete with the PC as a business system- the Apple iPhone and Android mobile devices are able to download hundreds of thousands of applications to support collaboration, location-based services, and communication with colleagues. Small tablet computers...
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...Management Information Systems Unit 2 Assignment 1 Instructor: Willie Cooper Jr. Chapter 2 1. What are the major functions of a business that are important for understanding the role of information systems? * Define a business and describe the business functions. * According to the book “A business is a formal organization whose aim is to produce products or provide services for a profit.” * There are four major business functions. They are manufacturing and production, sales and marketing, human resources, and finance and accounting. * Manufacturing and production: assembling the product, checking product quality, producing bulls of materials * Sales and marketing: Identifying customers, making customers aware of products, selling the products * Human resources: hiring employees, evaluating employee job performance, enrolling employees in benefits * Finance and accounting: paying creditors and employees, creating financial statements, managing cash accounts * Define business process and describe the role they play in organizations. * Business process is the steps and tasks that describe how a business’ work is organized. A business process is important so that each employee follows the same steps and tasks when working for an organization. * Identify and describe the different levels in a business firm and their information needs. ...
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...Strategic management of Information systems 1. Introduction Reasons why business managers should participate in information systems decisions 1.A business view (IS must be managed as a critical resource) It both support and consumes a significant amount of an organizations resources this needs to be managed wisely, as a critical resources. 2.People and technology work together (IS enable changes in the way people work together) Correctly incorporating IS into the design of a business enables people to focus their time and resources on issues that bear directly on customers satisfaction and other revenue and profit generating activities. 3. Integrating business with technology (IS are part of almost every aspect of business) Is helps simplify organizational activities and processes such as moving goods, stocking shelves, or communicating with suppliers. 4.Rapid change in technology (IS enable business opportunities and new strategies) The proliferation of new technologies creates a business environment filled with opportunities. The manager’s role is to frame these opportunities so that others can understand them, to evaluate them against existing business needs, and finally to pursue any that fit an articulated business strategy, managers must lead the change driven by IS. 5. Competitive challenges (IS enables business opportunities and new strategies) General managers are in the best position to see the merging threats and utilize IS effectively...
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...1. How are information systems transforming business and what is their relationship to globalization? 2. Why are information systems so essential for running and managing a business today? 3. What exactly is an information system? How does it work? What are its management, organization, and technology components?...
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...Information Systems supporting Business Processes Unit Code: CIS 13 Assignment 1 – Part B Executive Summary The ANZ Bank has an organisational structure which is divided into geographic location. The focus of this report is on the Australian Division and The Retail Distribution Functional Area. All functional areas within any business are support by a number of business processes. One business process which supports ANZ’s Retail Distribution functional area is Retail Lending. This particular business process plays a big part in creating revenue and ensuring that any risks in lending are kept to a minimum. Management and sales staff within Retail Lending use two types of Information Systems (IS), Hogan and Seibel Customer Relationship Management (CRM). It is these IS which allow ANZ to create their revenue and ensure the appropriate risk assessment is being use. Information Systems are used in all types on businesses globally; they add value to the organisation and also to the customers. Table of Contents Executive Summary 2 1. Introduction 4 2. Retail Distribution – Functional Area 4 2.1. Business Process 4 3. Customer Information System – CSC HOGAN Systems 5 3.1. Supporting Business Process 5 3.2. Value Add 5 3.3. Inputs, Outputs and Feedback 5 3.4. Requirements 5 4. Customer Relationship Management System - SEIBEL 5 4...
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...7/29/2013 Management Information Systems Chapter 1 Chapter 1: Information Systems in Global Business Today Learning Objectives Information Systems in y Business Today VIDEO CASES Case 1: UPS Global Operations with the DIAD IV Case 2: Google Data Center Efficiency Best Practices Instructional Video 1: Green Energy Efficiency in a Data Center Using Tivoli Architecture Instructional Video 2: Tour IBM’s Raleigh Data Center 1.2 • Understand the effects of information systems on business and their relationship to globalization. • Explain why information systems are so essential in business today. • Define an information system and describe its management, organization, and technology components. Copyright © 2014 Pearson Education, Inc. Management Information Systems Chapter 1: Information Systems in Global Business Today Management Information Systems Chapter 1: Information Systems in Global Business Today Learning Objectives (cont.) Shortening Lines at Disney World: Technology to the Rescue • Define complementary assets and explain how they ensure that information systems provide genuine value to an organization. • Describe the different academic disciplines used to study information systems and explain how each contributes to our understanding of them. • Explain what is meant by a sociotechnical systems perspective. 1.3 Copyright © 2014 Pearson Education, Inc. • Problem: Long lines limit how many rides, shops, and restaurants a ...
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...3 Organizational Strategy, Information Systems, and Competitive Advantage When Dee asked her boss for a budget to create her blog, he responded by asking the questions at the start of Chapter 2 (page 20). Using the knowledge in that chapter, she was able to respond, and he tentatively approved her budget request. Before he did so, however, he said that he wanted a memo from her on how her blog would provide a competitive advantage. He wanted that memo so that he could include it in the documentation he would use to justify the expense to his manager. The knowledge presented in this chapter will help her write that memo. An optional Extension for this chapter is CE3, “Knowledge Management and Expert Systems.” Study Questions Q1 Q2 Q3 Q4 Q5 Q6 How does organizational strategy determine information systems structure? What five forces determine industry structure? What is competitive strategy? What is a value chain? How do value chains determine business processes and information systems? How do information systems provide competitive advantages? How does the knowledge in this chapter help Dee and you? 37 38 Chapter 3 Organizational Strategy, Information Systems, and Competitive Advantage Industry Structure New Vendors Competitive Strategy Value Chains Business Processes Information Systems Threat of new entrants Lowest cost across the industry Customers Better product/service across the industry Better product/service within...
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