In: Computers and Technology

Submitted By samy12
Words 446
Pages 2
Course: Core Skills
Module: Data Management
Topic: Basic Operations

Topic Objective : 1. To create an awarness about the need of data management in enterprises.

Problem Scenario
Problem Characteristics 1. Should have multiple data enough to realize the need for data management.

Sample Problem Scenario 1:
Capture the data at the Customer registration desk of a bank. Sample customer profile is given in the Customerprofile_roleplay.ppt. Facilitator can either give a hardcopy of the profile to selected participants and conduct a roleplay with one participant acting as customer desk person or show the profile on the screen and ask participants to capture the data on their notepad.

Sample Problem Scenario 2:
Capture the data at the inventory receiving desk of a retail shop. Sampe product profile is given in the ProductList_roleplay.ppt. Ask participant to play the role of inventory desk person and capture the product details.

Sample Problem Scenario 3:
Capture data at the ticketing desk of an airlines. Sampe people profile is given in the PeopleTravel_roleplay.ppt. Ask participant to play the role of travel desk person and capture the person details.

Activities / Roleplays :

Customer registration desk data managenment can be conducted as a role play / activity in the session.
Roleplay : Step1:Select two particpants as the customer registration desk agents for two banks. Brief them on the role of data collection in notebook sitting at a desk (at a corner). Agents can decide on what data they need to collect.
Step 2: Circulate the customer profile among selected participants (make sure that sheets with same customer and different actions are with the same participant). In their role, they should remain passive and respond to questions asked by the agent.
Step 3: Ask customers to walk to customer desk and respond to the questions…...

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