...MARKETING OF INSURANCE SERVICES AGENCY APPROACH In recent times the insurance business has been based on agency representation and relationship. The agent represents the principal in the sale of insurance policies and in forcing a contractual relationship between the principal and the client. According to Nwachukwu (1991), the following criteria will be considered in agency creation 1) The creation of agency. The relationship can be formulated either through written or oral communication or by conduct. When required to act under seal, the agent must be given a document to validate his authority. This gives the agent power of attorney to act on behalf of his client. It has also been 2) Capacity: only individual who have been proven capable can act as agents. Exceptional cases are made during his period of sanity. Also a company can take up the role of an agent for another party, even if its not in line with the business operation of the company. The relationship that exists between the principals and agents is solely based on the resultant benefits. Classification of the Power and Authority of the agent 1) Express Authority: in this situation, the authority and rules governing the relationship is clearly spelt out in writing, oral or by deed. The oral form might not cure handy when issues come up. Where the written authority might not be specific and this gives room for manipulation of the principal by the agent. 2) Implied Authority: this authority...
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...Chapter 1 – Risk What is risk Something that could go wrong or go right Concept based on perspective dependent on personal opinion Underwriter- one who looks and rates policys on whether the insurance comp is going to offer insurance. Risk for underwriter: that’s what they ensure or underwrite * Risk Management Uncertainty concerning loss The difference between expected losses and actual losses Possibility of variation of outcomes from given situation Chance or possibility of a loss Loss exposures: any condition or situation that presents a possibility of loss. Examples picture of store Product liability Slippery floors Case application Michael is a college student majoring in marketing, he owns the following A high mileage 2003 ford that has a current market value of $2500 Retain exposure loss Liability law suit- driving negligent Liability insurance Clothes tv cell phone and other personal prop value at $10,000 Fire caught in kitchen Protection of things- loss reduction, property insuranace Disposable contact value at $200 for a six mo. Supply Disapearanve of contact lense Retain that loss Gets jumped Avoidance Types of risk Pure risk House damaged by fire One family Plant explosion River overflows Speculative risk Invester purchases 100 shares of stock Slot machines Diversified One family Plant explosion Non diversified Department of homeland security alerts a large group River overflows Home buyers are effected by interest rates Risk Management- process, takes multiple...
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...Marketing Mix The banking industry consists of financial institutions or intermediary, accepting deposits, and channeling those deposits, directly or indirectly into lending activities through capital markets. Wells Fargo & Company is a diversified financial services company with operations across several international destinations, including North America (Wells Fargo, 2013). The 160 year-old company was created by Henry Wells and William Fargo in New York to provide financing to miners, merchants, farmers, and ranchers, across the United States. It conducts various types of businesses, including banking, mortgage, consumer & commercial finance, investments, and insurance in more than 9,000 brick and mortar stores, more than 12,000 ATM’s and the online channel (Wells Fargo, 2013.) “In the past 20 years American banks have taken many measures to ensure that they remain profitable while responding to increasingly changing market conditions. First, this includes the Gramm-Leach-Bliley Act, which allows banks again to merge with investment and insurance houses. Merging banking, investment, and insurance functions allows traditional banks to respond to increasing consumer demands for "one -stop shopping" (“Answers”, 2013). “The marketing mix is the set of controllable, tactical marketing tools that the firm blends to produce the response...
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...India- Brief Overview: The Indian financial services sector is one of the most complex, yet one of the most robust service segments of the Indian economy. Spanning from insurance to capital markets, banking to foreign direct investments (FDI) and from mutual funds to private equity (PE) investments, the financial services sector covers all related segments under its umbrella. Having major effects in its abstract as well as physical form post liberalization, the financial services segment is undoubtedly the mainstay of Indian economy. Today it is at par with the international financial frameworks and promises to surpass them in terms of performance in the years to come. This is very much evident from the fact that Indian financial services industry was amongst the least affected during the crisis the world faced in 2010-11. Major developments pertaining to the sub-segments of Indian financial services industry are discussed hereafter. Insurance Sector: Indian life insurance sector collected new business premiums worth Rs 11,742.7 crore (US$ 1.96 billion) for April-May 2013, according to data from the Insurance Regulatory and Development Authority (IRDA). Life insurers collected Rs 1, 07, 010.7 crore (US$ 17.84 billion) worth of new premiums for the financial year ended March 31, 2013. Meanwhile, the general insurance industry grew by 19.6 per cent in April-May period of FY14, wherein the non-life insurers collected premium worth Rs 13,552.46 crore (US$ 2.26 billion) Banking Services: ...
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...Acknowledgement * History of EFU Insurance * Vision * Mission * Policies Offered By EFU Insurance * Detail About Policies * Coverage Under Policies * Risk Management * Claims * Payment of claims and Process * Duration of Policies * Marketing Plan ACKNOWLEDGEMENT All the Acclimations and Appreciation are for Almighty ALLAH, the Compassionate; the Benevolent. That knows the mysteries & secrets of universe. We would like to show the special gratitude to MISS Khudaija who provided with us knowledge Vision about the management. At the end, we would like to thank all who directly or indirectly help us in making the project. Introduction:- In 1932, Mr. Ghulam Mohammad, a far sighted man, established Eastern Federal Union Insurance Company (EFU) with financial assistance from the Aga Khan III and the Nawab of Bhopal. Mr. Abdur Rehman Siddiqui became the founder chairman. The company was originally registered at Kolkata and operated in India (undivided) and Burma. In 1947, on the birth of Pakistan, EFU found a new home in a new country. In Pakistan, EFU rapidly established itself as a progressive and innovative insurer. It gave the emerging insurance industry the leadership, the manpower and the drive needed to grow in a situation where at one time, three-fourths of insurance was held by foreign companies. By 1961, EFU had become the flag bearer of Pakistan's insurance industry on the world stage...
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...accounting (major in finance, minor in marketing) – KIMEP University; MBA in Finance – London School of Business and Finance Aigerim Yegemberdiyeva is a Consultant in the Assurance department Financial Services group of PwC in Almaty, Kazakhstan. Aigerim joined PwC team in 2011 after successful graduation from London School of Business and Finance, UK where she mastered in MBA Finance. Previously, Aigerim passed a summer internship in PWC in Marketing Department. Area of Expertise and Skills Aigerim has experience in auditing of companies from banking, insurance and leasing areas. She specializes in accounting and audit and credit review. Relevant Experience and Responsibility Undertaken Key Clients Alfa-Bank Kazakhstan KazInvestBank Raiffeisen Leasing Kazakhstan, Chartis Kazakhstan Insurance Company, Alfa Telecom, Alnair Capital. Career History 2011 – present PwC Kazakhstan 2009 – Internship in Bank Center Credit, Kazakhstan 2009 – Internship in PwC Kazakhstan, Marketing Department. Mobile: +7 701 641 0336 Email: Aigerim.yegemberdiyeva @kz.pwc.com Aigerim.yegemberdiyeva @gmail.com • Audit of financial statements prepared in compliance with IFRS of Banks, Leasing and Insurance companies; • Loan and lease portfolio review in accordance with IFRS framework, recalculation of reserves in accordance with IFRS; • Review on compliance of financial institutions’ covenants (banking, insurance) with Committee of Financial Oversight ...
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...Indian Life Insurance Industry with special reference to LIC of India – Prospects and Challenges Presentation of Pilot Survey To Research Development Committee Kadi Sarva Vishva Vidyalaya Gandhinagar J D Chandrapal 10E0244 - Management Scholar enrolled in PhD program Kadi Sarva Vishva Vidyalaya - Gandhinagar Prof. Dr. A.C. Brahmbhatt – (Guide) Institute of Management - Nirma University, Ahmedabad 382 481, India Mailing Address 7, Krishna flats Opp. Lalbhai Apartment Kiranpark, Nava Vadaj Ahmedabad -380013 Contact Info 9825070933 jdchandrapal@yahoo.com Key words: Life insurance, liberalization, globalization, Competition, Economic Reforms, LIC of India Changing Face of LIC of India in Response to Liberalization Abstract The purpose of this paper is to facilitate the attempts of mapping the change in LIC of India because of liberalization of Indian insurance sector. The insurance sector in India has experienced a 360-degree journey over a period of more than a hundred years. Its transition from an open competitive sector to nationalization and then back to a liberalized market characterizes this phenomenon. Economic reforms have revolutionized insurance sector. The economic reforms started, it leads to liberalization. Liberalization has sparkled a flame of globalization and privatization (LPG). The economic reforms i.e. Liberalization has posed some challenges to LIC of India. In the post liberalization period life insurance business felt...
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...ANZ BANK Product: Insurance ANZ, is the 4th largest bank by market capitalisation In Australia,. The Australian operations make up the largest part of ANZ business. ANZ is the largest bank in New Zealand. They merged with New Zealand they merged with New Zealand National Bank in 2003 and were called ANZ Bank New Zealand in 2012. ANZ was established on First October 1951 when the bank of Australasia was merged with the Bank of Australia Limited and before both these banks merged there was the Unioun bank of Australia which was in existence since 1840. ANZ is headquartered in Melbourne and its headquarters for New Zealand is in Auckland. and in New Zealand alone they have about 9000 employees. Some of their key Services are: Cheque accounts Insurance Consumer finance ANZ vision statement as quoted by Susie Babani the group Managing Director says that ANZ banks on their employees Defining Insurance It’s a contract in which a person receives financial protection against losses from a insurance company, The insurance company collects clients risks to make payments more affordable for the insured. ANZ offers different types of Insurance some of the insurance they offer are Personal Insurance : insurance of humans against the risks of death or health Business Insurance : Managing the risk of your business or running operations ,Anz is there to cover future. ...
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...3rd Prize Winner – Shri Raghav Jain, Birla Institute of Management Technology Mis-selling in Insurance and how to prevent it 1. Mis-selling at a glance By definition, mis-selling means selling a product by giving a wrong picture of a product, it may include, giving wrong information, giving unrealistic information, not giving full information about the product. You must have heard an insured, saying – but this was not I asked for. And, your agent accusing, but then I did mentioned all the details upfront, didn’t I? Insurance is a business of selling commitments and here is a case where this was broken. Unfortunately the product was mis-sold. Mis-selling is not unique to insurance and happens in various lines of businesses (loans, credit cards, investment products, pharmacy, hospitality etc.), but Insurance being an intangible service – the principle of Caveat emptor prevails in insurance. Often, the intermediary does not fully explain the policy details to the customer. Or the buyer (insured) is in a hurry and doesn't care to check the fine print. There have been cases reported where the agent deliberately misguided the buyer. Discussing an example of mis-selling: A person aged 54, having a handsome amount of savings with him and having no dependents (no kids and wife has passed away a few years ago), has no need of a term insurance (death benefit) but the agent may sell him this policy. A common practice that is seen in this regard is where the agent sells the...
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...those of Diversified Pharmaceutical Services Incorporate, Syntel Corporation and PSC Health Systems, respectively. There still exist concerns on the executive team's side regarding whether or not to move forward with the acquisitions. Some favor the move and some do not. There are concerns about the synergies and integration of a highly research oriented pharmaceutical company such as Merck with a drug marketing company like Medco. In addition, there are concerns on the need to continue increasing the stock price for Merck and about the different business cultures between the two and how they may not mix well. This could result in an expensive failure. On the other hand, the marketing department fully supports the acquisition. The acquisition will provide leverage for marketing opportunities in the managed care area, given the size of the database for Medco. So, the plan is for Merck to acquire Medco for a $6.6 billion offer. Clear and substantive analysis of the M&A is needed for better decision making. Medco is a Benefits Prescription Management Company that manages insurance claims, negotiate discounts with drug manufacturers and encourage the use of less expensive general drugs. Health providers that have ties with Medco, usually use drugs listed on what is called a formulary. The formulary consist of list of drugs to prescribe to customers, in which a team of Medco pharmacist and...
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...Organizational Structure Management structure formation is influenced by changes of organizational forms in which the enterprises function. So, at a company amalgamation in a conglomerate, there is a redistribution of administrative functions (the part of functions is centralized), also the firm management structure varies. Chandler has assumed that «the structure follows strategy». At strategic planning it is impossible to forget such important factor as environment. Essential influence on the company renders the political and legal component of environment consisting of the legislation at federal and local levels, and also the general political climate. The economic component of environment (rates of inflation, a rate of unemployment and wages, a trend of economic growth, specificity of competitors, features of suppliers etc.) appears the important factor. The technological component covers specificity of technological process. The Welfare component means demographic shifts. The organizations functioning in the conditions of the changeable environment, require the structures adapted for acceptance of flexible decisions. Under the influence of changes in an environment the organization constantly develops. As a result, former elements and communications die off and new components are formed , corresponding to new conditions. Strategy states the plan according to which the organization intends to...
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...property and life insurance underwriter is usually considered the gatekeeper for their insurance company. They make sure that new and existing insured’s meet the insurance company's eligibility requirements. Their ability to assess risk, properly price coverage, and weed out ineligible applications is central to an insurance company's ability to thrive. Underwriters work for insurance companies and are typically located at the company's headquarters or a regional branch office. Underwriting is typically a desk job with a standard 40-hour work week, although overtime may be required as determined by each underwriting project. Evening and weekend hours are not uncommon. The median salary for underwriters is $52,350 with the highest 10% earning more than $92,340. The underwriter's job is one that is both meticulous and highly-specialized. Most insurance companies prefer applicant’s who have at least two or more years of related experience in the insurance field. The applicant should hold either a CPCU, CLU, or ARM certifications. Another asset to the applicant is a four-year degree in either business, insurance, or related fields. Working with computers and technology is a vital part of underwriting. Computer software systems are used to analyze and rate insurance applications, make recommendations based on risk and adjust premium rates according to this risk. -Actuaries are statisticians who use their skills to develop pricing models for various insurance risks. While this...
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...processes of the chosen company. [800 words maximum] Short introduction about the company Nib Insurance Company is an insurance company located in Ethiopia. At the moment, there are sixteen insurance companies in Ethiopia, of which one belongs to the government while others are privately owned. Except for foreign investors, the insurance industry in Ethiopia is open to local investors who full fill the conditions set by the National Bank of Ethiopia. Nib Insurance Company is one of the privately owned insurance companies. According to (www.nibinsuranceethiopia.com), it was established on May 2, 2002 by 818 shareholding members. Currently, the company has 21 branches and 199 staff members and gives a wide range of insurance services to its customers. Concerning the product/services of the company, Nib Insurance Company offers a diversified service to its customers. The company is delivering almost all types of insurance available in the industry. This can be taken as a disadvantage for the company and as an advantage to the customers. It can be taken as a disadvantage for the company because this gives the company a diversification mechanism. On the opposite, this can be taken as an advantage for the customers because they can have alternative choices which mean that a customer can have all services at one place. For example if we take an insurance company that only offers life insurance, this company may be lucrative one year and may cause a great loss the other year. In...
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...INCREASING INSURANCE PENETRATION IN INDIA Insurance penetration is the ratio of the percentage of total insurance premiums to gross domestic product. It tells us the level to which a market is being tapped. Thus insurance penetration is a tool to understand and identify the reasons of the success or failure and the degree of presence of insurance in the economy of a country. Indian insurance is a flourishing industry, with several national and international players competing and growing at rapid rates. Thanks to reforms and the easing of policy regulations, the Indian insurance sector been allowed to flourish, with a period 2010-2015 projected to be the ‘Golden Age’ for the Indian insurance industry. With a huge population base and large untapped market, insurance industry is a big opportunity area in India for national as well as foreign investors. India is the fifth largest life insurance market in the emerging insurance economies globally and is growing at 32-34% annually. This impressive growth in the market has been driven by liberalization, with new players significantly enhancing product awareness and promoting consumer education and information. Indian Insurance Market – History Insurance has a long history in India. Life Insurance in its current form was introduced in 1818 when Oriental Life Insurance Company began its operations in India. General Insurance was however a comparatively late entrant in 1850 when Triton Insurance company set up its base in Kolkata...
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...“A Study on Purchase Decision Making Of Life Insurance Products” [Submitted on: 22.12.2014] Submitted to: Prof. Anamika Prepared by: Jayajeet Das Group-2 Roll No.-14DM012 Sec-A PGDM (2014-16) Institute of Management and Information Science, Bhubaneswar Acknowledgements “First and foremost, I avail this opportunity to express my profound sense of sincere and deep gratitude to Prof. Anamika for her valuable and meticulous supervision during the preparation of this Project Report. Last but not the least I extend my support to all my group members and respondents whose kind cooperation & support helped me to bring out the study report in a successful manner. Abstract Insurance occupies an important place in the complex modern world since risk, which can be insured, has increased enormously in every walk of life. This has led to growth in the insurance business and evolution of various types of insurance covers. This research aims at determining consumers’ attitudes towards buying life insurance products and to understand their purchase and repurchase intention. This research was conducted in Bhubaneswar of Odisha taking a sample of 75 LIC and other private insurance customers. Respondents for this survey were selected using random sampling. The survey was done by all our group members. The analysed data has been presented in the form of table, bar graphs and pie-charts. This study also analyzed the repurchasing intention of policy holders. The survey...
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