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Integrating Culture and Diversity in Decision Making/Zappos

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HRM 500 – Human Resource Management Foundations Assignment 3 Performance Management

December 1, 2013

Create a job description for a retail sales associate. Create an organizational behavior modification (OBM) plan to define a set of three (3) key behaviors that are necessary for job performance.
Sales Associate Position
Posted: December 1, 2013
Company Overview:
Tutu Heaven is the destination for super fabulous Tutu’s. Tutu Heaven is filled with colorful, creatively inspired one stop shopping tutu’s and dance apparels. Our company caters to creative minds and focuses on embracing the ideas of the customer. Tutu Heaven is fast becoming your go to place for Tutu’s and dance apparel. We hope to become America’s favorite place to work by hiring candidates who exhibit our values, passions, accountability, collaboration and humanity.
Job Description
Tutu Heaven’s Sales Associate will exhibit passionate, friendly, and helpful customer service. The sales associate is responsible for the following functions: customer service, signing up new rewards members, cashiering, store operations and merchandising. The associate with comply with all policies and procedures associated with the position which includes 95% attendance record.
Responsibilities:
Engage customers and promote Tutu Heaven’s Rewards program. The employee greets every customer in the stores, paying attention to customer ques while putting the customer before the task.
Cashiering: Sales associates rings up the customers while following Tutu Heaven’s cash handling polices and register procedures.
Store Operations: The sales associate maintains a clean and organized store. Included but not limited to picking up trash in aisles, returning merchandise to the designated area according to Tutu Heaven’s standards. Cleaning the sales associates break room and vacuuming the store, cleaning mirrors,...

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