... | Course Overview Effective Communication is a vital component to so many aspects of business life. From investment banking to marketing, from entrepreneurship to corporate planning, understanding the techniques of business communication will be an invaluable addition to every Stern student’s portfolio of knowledge. This course is a highly-interactive and participative experience that introduces the basics of business communication strategy and delivery. Deliverables will include written documents and oral presentations based on several cases. You will present both individually and in a team and will receive feedback to improve your presentation effectiveness. In the final team presentation, your challenge is to craft an oral presentation that will persuade your audience to accept your strategic recommendations. By doing this, you will see how ideas, data and advocacy are combined for a professional, persuasive presentation. Pre-Work 1. Form a team of five people before the first day of class. Refer to the class roster on Blackboard and try to link up...
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...Abstract The topic I researched was organizational change. My search criteria were limited to ABI/Inform, for peer-reviewed, full text documents, and scholarly journals. I didn’t have a specific time frame. However, most of the articles are within the last 5 years. Some of the search keywords used was organizational change, organizational behavior, and resistance to change. The results of the article analysis found that organizational change is a very complex process. Leaders, managers, change managers and employees have a lot of factors to consider and find solutions for in order for a change to be successful. Some of the common reasons that caused changes to fail are; employee’s attitudes, lack of employee empowerment, forcing employees to change the status quo, employees felt threatened by the change, perceived loss of jobs, new boss, new responsibilities, employees don’t understand the intent of the change, change doesn’t make sense, past experiences and group dynamics play a part. Resistance can be overt or covert. The differences in value congruence and organizational culture of small working groups, the individual and the organization as a whole must also be considered. In order for the change to be a success the leaders must study, analyze, and develop the plan around these conditions. The plan has to be well thought out, the intent and goals understood by the employees, the employees should be involved, identify, fix, and solve conflict or resistance issues that form...
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...managing quality. Potential to not deliver on time and within budget | |Omitting special instructions and |Project may not achieve the client’s desired outcomes. Project may not be compliant with industry standards | |or/standards | | |Poorly written technical specifications |Project team may have difficulty following technical instructions. Failure to deliver | |Ambiguity of terms and/or conditions |Can lead to misinterpretation/ miscommunication by the client. Project team may have trouble following and | | |implementing scope document | |Lack of clear information on stakeholders |Not fully understanding the needs of the stakeholders. Preparing the wrong scope of works | |Incomplete or missing scope documentation |Scope creep, pay present an incorrect budget if documentation is missing...
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...Answer | Selected Answer: | Major and minor headings that are equally emphasized. | Correct Answer: | Major and minor headings that are equally emphasized. | | * Question 6 4 out of 4 points | | | Hong’s memo that describes new steps for merchandise returns should include which of the following techniques for emphasis?Answer | | | | | Selected Answer: | Numbered list | Correct Answer: | Numbered list | | | | | * Question 7 4 out of 4 points | | | From a managerial point of view, which is the BEST advice?Answer | | | | | Selected Answer: | Read all documents carefully before signing them. | Correct Answer: | Read all documents carefully before signing them. | | | | | * Question 8 4 out of 4 points | | | A spell check function in a word processing program may not catch the error in “There work was incomplete.”Answer | | | | | Selected Answer: | True | Correct Answer: | True | | | | | * Question 9 4 out of 4 points | |...
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...By: Team C Instructor: Dr. Karyn Riedell 14 April 2014 Assignment Discuss the attributes of a good resource as it relates to the chosen topic for your Final Research Paper and Presentation due in Week Five. List the necessary attributes as agreed upon by your Learning Team. Then list three of the resources chosen for your final project, and explain in 75 to 100 words for each resource how it meets the chosen criteria for selecting a good resource. Introduction To write a paper or any document, it is important to ensure that the material that is referenced is fact based and is classified as a good resource, but what exactly is a good resource. There are multiple answers to this question; however there is certain criteria that makes some resources good, while others may lack. We evaluate that if the resource is written by a subject matter expert in the field, the information in the resource is classified as good. Next, the timeframe in which the document was written comes into play, if the information is outdated or superseded by updated information, the resource may not still be applicable. The type of document is also important, stated generally, what would a user trust more, information contained in an encyclopedia or in an online blog? Last, is the information in the resource needs to be unbiased so that the user is able to evaluate a topic without having a pre-determined stance in support of the authors intent. These are the factors that our team evaluates...
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...had on a working environment, and how it has affected the overall performance of the working world. The intent of this paper is concentrate primarily on the relationships of team building, the challenges that are faced when technology is present in a working environment, the positives/negatives of virtual teams, and how technology can make for a more effective working environment. In order for a team to build a successful relationship, they have to be willing to work together in hopes of achieving a common goal. As we have read in our text, not all groups are successful. Our text compared groups to teams, and the main argument is that a team is just a general collection of people. When people are not brought together to work cooperatively with one another, it makes the process of team building a very difficult task to micromanage compared to the goal at hand. The camaraderie that is built throughout virtual teams is able to be achieved in numerous ways. Web meetings, documents, photographs, and visual organizational charts make it possible for virtual teams scattered all around the world to have a common working ground where they are able to collaborate as one team and do so successfully. A challenge can be defined as difficulty in a job that is stimulating to one who is engaged in it. With technology, challenges can be present and cause a disturbance within a virtual team. Some of the frequent problems can include time zone differences, off-topic conversations that may take...
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...Task 1 To deal with the present crisis of The Abbey and Hotel Radicor, it is essential to identify our primary and secondary stakeholders. Our tactical and strategic directions are aimed at bringing about changes and will affect people in multiple ways. Therefore transparency to our project and their involvement in the participatory process is crucial. To keep the project truly open, the following stakeholders have to be involved in any assessment and preplanning activity as well as planning and implementation. They have been divided according to their influence and willingness to implement change at the initial stage of this project. According to me, these are my key stakeholders who I will address concerning the poor review of Abbey. List of Prioritised Stakeholders Stakeholder | Influence | Willingness | Current Attitude | Expected Action | Rank | Hotel Radicor Operations Management Group (MD, GM & Directors) | High | High | Is not appropriately appraised of the present situation of the Hotel | Advocate an action-plan to facilitate ‘change’ | 1 | Chef Marcus Vesty of The Abbey | High | High | Is over committed with other assignments to have noticed service and operations failure in ‘Abbey’. | Evaluate economic feasibility, Operating model and design. | 1 | The other important stakeholders that fall into different groups like promoters, latent, defenders and apathetic are: Social Media, External Advisors, Loy Chan (Simcomm Group), Funders, Legal Department...
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...Phar-Mor Case 4.6 Questions 1. a) By hiring a member of its external audit team a company could gain insight into the auditor’s process and better devise methods of hiding fraud. b) Hiring a former auditor would greatly compromise and possibly impair the existing external auditor’s ability to remain independent. On top of having knowledge about the auditor’s practice, preexisting relationships could cause bias in the audit outcome. c) Sarbanes-Oxley Act 2002 limits the ability of corporations to hire employees of their external audit firms. Sox requires a “cooling-off” period of one year, after the audit commencement date, before a member of the auditing team can begin work in a key position with the client. d) It is not appropriate for auditors to trust executives of a client. AU section 230, auditors should exercise “due professional care in the performance of work”, hence apply professional skepticism. The auditor should be impartial to the level of management’s honesty and pursue factual evidence to support findings and conclusions. 2. a) The client can be in a more powerful position than the auditor in the auditor-client relationship if the auditor is trying to sell the client additional services. b) SOX prohibits external auditors from providing certain services to clients including: • bookkeeping or other services relating to the accounting records or financial statements of the audit client; • financial information systems design and implementation;...
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...|[pic] |Term Project Guideline |[pic] | Introduction The intent of this project is for your project group to conduct independent investigation and demonstrate an in-depth knowledge of a specific area related to Computer and Cyber Forensics (or digital forensics). The project can take several forms. Your team may (1) design a hands-on lab, (2) develop a comprehensive WWW portal on a topic related to cyber forensics, or (3) choose your own form and substance. Project Details The following paragraphs are guidelines for some of the project options: 1. Hands-on Lab Development Your team may elect to design a hands-on lab (similar to what you have practiced in this class). Your report should include an instructional guide for the lab and a report that documents your team’s exploration and results of the lab. The hands-on lab should cover the detailed process of conducting a complete forensic analysis (imaging, data recovery, and analysis) on selected digital devices or using criminal tools for attack, defense, and data recovery. Here is a list of possible devices or tools: Digital Devices: |Digital Music Device |Mobile Phone | |Flash Memory Cards |RIM (BlackBerry) Wireless Device ...
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...Business Strategies 14.1 Introduction business strategy describes how a particular business intends to succeed in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answers to the questions: A s s s s What is the scope of the business (or offering) to which this strategy applies? What are the current and future needs of customers and potential customers of this business? What are the distinctive capabilities or unique competence that will give us competitive advantage in meeting these needs now and in the future? What in broad terms needs to be done to secure the future of our business? These questions should have been addressed during the process of strategy formulation. The processes and techniques and processes described in Part III may have contributed to answering them. In this chapter, we are concerned with some of the practical issues that arise when thinking and analysis leads into action and commitment. We are concerned also with what makes the difference between good and indifferent business strategies. We suggest that a good business strategy will meet six tests of quality: s s s s s s It will be correctly scoped. It will be appropriately documented. It will address real customer needs. It will exploit genuine competencies. It will contribute to competitive advantage...
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...Company Profile Of National Book Store Main company contact: Quad Alpha Centrum Building 125 Pioneer Street, Mandaluyong City, 1550, Philippines www.nationalbookstore.com.ph Phone: 63 2 631 8061 1. Business, Administrative & Contact Information a. Business name: National Books Store Inc. b. Business type: Limited Liability Company c. Company registration number: d. Tax reference number: Confidential e. VAT number: Confidential f. Tel: 63 2 631 8061 812-3950 to 51 889-5037 844-6112 g. Fax: 806-3441 h. E-mail: nbsvictory@nationalbookstore.com.ph i. Cell: N/A j. Physical address: Quad Alpha Centrum Building 125 Pioneer Street, Mandaluyong City, 1550, Philippines k. Postal Address: 1550 l. Banking details: i. Bank: Confidential ii. Branch: Confidential iii. Account number: Confidential iv. Branch code: Confidential v. Account manager: Confidential vi. Account managers details: Confidential 2. Introduction a. Company History The first National Book Store started as a stall shop in Escolta before the Japanese occupation selling supplies, GI novels, and textbooks. When war broke out, strict book censorship forced them to shift their trade to soap, candies, and slippers. They bought their merchandise from wholesalers and peddled them to smaller retailers. Liberation came, but the whole Escolta area was burned to the ground. Having all their stocks reduced...
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... | |Apple’s Contract | | | |Iisha Nelson | |11/18/2012 | |[Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the | |document here. The abstract is typically a short summary of the contents of the document.]...
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...12 Angry Men Submitted by: Pam McDonald E-mail: Pam_McDonald@nifc.blm.gov Phone: 208-387-5318 Audience Rating: Not Rated Released: 1957 Studio: United Artists/MGM Genre: Drama Runtime: 95 minutes Materials: VCR or DVD, television or projection system, Wildland Fire Leadership Values and Principles handouts (single-sided), notepad, writing utensil Objective: Students will identify Wildland Fire Leadership Values and Principles illustrated within 12 Angry Men and discuss leadership lessons learned with group members or mentors. Basic Plot: The jury of twelve 'angry men,' entrusted with the power to send an uneducated, teenaged Puerto Rican, tenement-dwelling boy to the electric chair for killing his father with a switchblade knife, are literally locked into a small, claustrophobic rectangular room on a stifling hot summer day until they come up with a unanimous decision - either guilty or not guilty. The compelling, provocative film examines the twelve men's deep-seated personal prejudices, perceptual biases and weaknesses, indifference, anger, personalities, unreliable judgments, cultural differences, ignorance and fears, that threaten to taint their decision-making abilities, cause them to ignore the real issues in the case, and potentially lead them to a miscarriage of justice. (http://www.filmsite.org/twelve.html) Cast of Main Characters: Martin Balsam Juror 1 (Foreman; coach) John Fiedler Juror 2 (Bank clerk; inexperienced...
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...Knowledge Management is increasingly becoming an important area for every enterprise. Today the knowledge is in the form of content generated and used within an organization. Organizations face challenges in collating, tagging, identifying, storing, retrieval, reuse, archival and disposal of this content. Enterprise Content Management (ECM) aims at managing all of the unstructured information or content in an enterprise. ECM manages content or information that exist in an enterprise in different digital formats viz., text documents, spreadsheets, still images, audio and video files, and many other file types and formats. About the Author Anand Rao Anand is the Global KM Practice Head in TCS. He has worked in IT industry for last 25+ years on various technologies and has 18+ years of experience in ECM technologies. Enterprise Content Management System 1 TATA CONSULTANCY SERVICES Table of Contents 1. Introduction 2. Enterprise Content Management Components 3. Document Management Systems 4. Workflow 5. Forms Management 6. Web Content Management 7. Digital Asset Management 8. Enterprise Reports Management 9. Records Management 10. Collaboration 11. Search 12. Knowledge Maturity-5ikm3 13. Need For A Maturity Model 3 4 4 5 5 6 6 6 7 7 7 8 8 Enterprise Content Management System 2 TATA CONSULTANCY SERVICES Introduction Enterprises generate content as part of their day-to-day operations. This content is about their processes, customer interactions (proposals, costing, project plans,...
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...within the project. The contract, above anything else, specifies the rules and agreements for the project. Here’s a neat twist: when the seller is completing its obligations to supply a product, PMI treats those obligations as a project. In other words, if ABC Electricians were wiring a building for your company, ABC Electricians would be the performing organization completing its own project. Your company becomes the customer of their project—and is, of course, a stakeholder in their project. In the scenarios described in this chapter, the seller will be outside of the performing organization. The buyer will be managing a project and procuring resources from a vendor. However, all of the details in this chapter can be applied to internal work orders, formal agreements, and contracts between organizational units within a single entity. Planning for Procurement Procurement planning is the process of identifying which part of the project should be procured from resources outside of the organization. Generally, procurement...
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