...STRATEGIC MANAGEMENT Table of Contents 1.0 Introduction 4 2.0 Macro- environment Analysis 7 3.0 Industry Attractiveness Analysis 16 4.0 Core Competences 22 5.0 Business Strategy 25 6.0 Conclusion 27 1.0 Introduction Lanka Bell is a leading telecommunications operator in Sri Lanka that provides a full range of telecommunication services to businesses and residential customers. With the introduction of the evolutionary low cost CDMA technology, company continues to expand its robust modern digital network that currently specializes in Internet, Data and Voice services. Lanka Bell is an ISO 9001: 2008 Certified Company. Lanka Bell formed in 1997 as the single largest BOI Company in Sri Lanka. With a state of the art digital network & unmatched customer support, Lanka Bell remains firmly rooted in Sri Lanka as a telecommunications giant that continues to challenge the industry through its unparalleled portfolio of services. Lanka Bell supported by a dedicated team of professionals with international expertise & local knowledge and strategic investments in low cost cutting edge technology. Lanka Bell presents an assortment of value added high-speed broadband and voice services at unbeatable rates to its customers, with the new addition of FLAG international optical fiber network. Lanka Bell’s catchphrase is, "Start talking, start saving". Lanka Bell having 3 subsidiaries specialized in different core areas of the ICT & Telco business. 1. Bellvantage...
Words: 6511 - Pages: 27
...Government of India INDUCTION MATERIAL 2009 MINISTRY OF FINANCE DEPARTMENT OF ECONOMIC AFFAIRS NEW DELHI First Edition … 15.06.1981 Second Edition … 01.01.1984 Third Edition … 30.06.1986 Fourth Edition … 01.06.1989 Fifth Edition … 08.05.1993 Sixth Edition … 14.12.1995 Seventh Edition … 18.06.1998 Eighth Edition … 17.12.2002 Ninth Edition … 03.11.2009 PREFACE TO THE NINTH EDITION The Eighth edition of Induction Material of the Department of Economic Affairs (DEA) was printed in December, 2002. Since then many changes have taken place in the incumbency and work allocation of various Divisions/ Sections. These factors necessitated revision of this document. The ninth edition indicates the position as on October 31, 2009. 2. DEA is the nodal agency of the Union Government to formulate and monitor the country's economic policies and programmes having a bearing on domestic and international aspects of economic management. In May 2009, a major reorganization of the work among the Divisions in DEA was undertaken to deal more effectively and comprehensively with the changing trends, emerging issues and power blocs in the national and international economic scenario. A new Multilateral Institutions Division has been carved out of the erstwhile Fund Bank Division to provide focused and outcome oriented engagement with various multilateral organizations on a host of current and emerging economic/financial...
Words: 24651 - Pages: 99
...Final Project: Case Study CCJS345 The Maryland Public Safety Education and Training Center (MPSETC) is located in Sykesville, Maryland. It is operated under the umbrellas of the Maryland Police and Correctional Training commissions, which is a division of the Department of Public Safety and Correctional Services. The MPSETC includes the Firearms Training Facility (FTF), the Drivers Training Facility (DTF), the Academic and Administrative Complex (AAC). After careful review of the security plans of Maryland’s PSETC, it has come to my attention that there are quite a few potential security issues that should be addressed. FTF and DTF The FTF and DTF are facilities surrounded by vast grasslands which are unfenced. The facilities come in contact with a public roadway which connects to many residential populations with one housing community being as close to as a quarter mile from the facilities. The DTF has training vehicles, fuel always prepared, and other necessities for the automobiles. The FTF includes staff offices, classrooms, an armory, weapon cleaning and several computer-based shooting simulation stations. The facility also includes an outdoor range a quarter mile away from the FTF consisting of four pistol ranges and one rifle range with a self-contained bullet traps. While observing the outline of the facilities, I have noticed many areas are in need to be addressed in regards to security and safety. Security Issues When looking at the exterior of these two...
Words: 2246 - Pages: 9
...1. FreePBX Full Feature List All features come standard! • Caller ID • Call Transfer • Call Parking • Call Forwarding • Call Recording • Call Reporting • Voicemail • Voicemail to Email • Follow Me • VMX Locater • Auto-Attendant/IVR • Do Not Disturb • Call Queues • Music On Hold • Office Hours • Call Screening • Instant Call Control • Ring Groups • Conference Rooms • Phone Directory • Intercom & Paging • Busy Lamp Field (BLF) • Call Spy • Direct Inward System Access (DISA) • Application/Browser • Dictation • Remote Users • Multiple Offices • Add or change extension and voicemail accounts in seconds • Native support of SIP, IAX, and ZAP clients (other endpoints are supported through custom extensions) • Supports all Asterisk supported trunk technologies • Reduce long distance costs with LCR • Route incoming calls based on time-of-day • Create interactive Digital Receptionist (IVR) menus • Design sophisticated call groups • Manage callers with Queues • Upload custom on-hold music (MOH) • Search company directory, based on first or last name • Detect and receive incoming faxes • Share administrative duties • Backup and Restore your system • Save audio recordings of calls • View call detail reporting with asterisk-stat • View extension and trunk status with Flash Operator Panel • View conversation recordings with Asterisk Recording Interface (ARI) Caller ID Caller ID is a standard Hosted PBX feature which enables incoming calls to...
Words: 3914 - Pages: 16
...IQRA UNIVERSITY NORTH NAZIMABAD | S. Sunniya Zafar | Submitted To: Sir Ali Zishan | | ID: 486 | 5/17/2013 | Final Individual Report | Contents INTRODUCTION: 3 Customer Problems at Imtiaz 3 Major Customer Problems: 3 Value Chain Analysis of Imtiaz Super Store: 4 Problem # 1 4 Solutions: 4 Solution Best-Fit: 5 Problem # 2 6 Solutions: 6 Solution Best-Fit: 7 Problem # 3 8 Solutions: 8 Solution best-fit: 9 Assumptions, limitations and opportunities for improvement: 10 References: 10 INTRODUCTION: Imtiaz store is a super/hyper mart located on the Dr. Muhammad Ali Shah Road in North Nazimabad. Imtiaz is one of Karachi’s leading retailers, with over 70,000 customers visiting their stores every week. Imtiaz sells a large variety of items sourced from over 2000 suppliers globally. The main product Categories are: * Food Items – local and imported * Modern Bakery * Fresh vegetable and fruit * Meat * Crockery – local and imported * Cosmetics and Perfumes * Medicines * Kitchen and household apparel * Household electronic items Customer Problems at Imtiaz Imtiaz is receiving a number of customer complaints and wishes to hire the services of a business analysis team that can help it overcome these problems. Amongst the host of customer problems that Imtiaz has received through a survey, the following have been identified as most critical from customer satisfaction perspective. Major Customer...
Words: 1778 - Pages: 8
...none of the people in the nearby apartment building who heard her cries called police to report the incident. The attack first began at 3:20 AM, but it was not until 3:50 AM that someone first contacted police. In 1968, John Darley and Bibb Latane became intrigued by the incident and decided to conduct an experiment which was given the name the Bystander Apathy Experiment. Their main goal was to figure out why people, in cases like Genovese’s, did not come for help. These two psychologists asked volunteers to participate in a discussion which was claimed to be extremely personal. Each individual was separated in different rooms and had to communicate with each other through an intercom. During this “extremely personal” conversation, one of the members would fake an epileptic seizure through the intercom. When the volunteer believed that he/she was the only other person in the discussion, 85% left the room and began to seek help for the individual with a fake seizure. Next, the two psychologists decided to see what would happen if three or four people were in this discussion, instead of just one; and just as they suspected, only 31% went to look for help once the seizure began. So what exactly is the bystander effect? Psychologists predict there are two major factors that contribute to the bystander effect. First, the presence of other people creates a diffusion of responsibility. Because there are other observers, individuals think, “Well I’m not the only one here; surely someone...
Words: 341 - Pages: 2
...Telecommunication Systems This paper will describe in general terms the telecommunication system currently in use at a private optometry clinic. The facility is owner operated with six employees and one location that provides a number of services to the public and area optometrist. This includes partnering with an optometry therapist to provide a full array of eye care services for pre and post eye surgery patients. Also included in this paper are short definitions of Rotary and Dual Tone Multifrequency (DTMF), Wide Area Telecommunications Service (WATS), Private Branch eXchange (PBX), and The layers of the International Organization for Standardization-Open Systems Interconnection (ISO-OSI), telecommunication terms as the relate to this business. Gaining permission to view and evaluate the telecommunication systems of a small family owned and operated business when you have been working there less than a week can be a tricky matter. I began by explaining that my interest in the system is purely school related. I continued by letting him know that the conversation and information exchanged could assist in developing a more effective system for the business. This helped but, skepticism and caution were still the overriding view of Doctor Martin business owner and board certified ophthalmologist. Ensuring the privacy of his business records appeared to relax him a bit as did telling him that I did not want any defined information just general. Telling him that I was...
Words: 1024 - Pages: 5
...To Help or Ignore Community College In 1964 Kitty Genovese was returning home from work in a middle-class neighborhood in Queens New York. As she approached the front of her apartment building she was attacked by a man with a knife. The man stabbed her several times as Kitty screamed for help. A resident of the apartments witnessed the attack and screamed from his window for the attacker to leave her alone. Initially the man began to walk away but turned around and knocked her down continuing the assault. Kitty continued to scream until someone finally called for help. Police arrived at the scene two minutes later to find Kitty dead and the perpetrator was nowhere to be found. During the investigation the police found that there were 38 people who witnessed the crime, but only one called for the police. One couple said they assumed that the police had already been called and moved their chairs closer to the window to watch. The attack lasted about 35 minutes. If someone would have called the police sooner Kitty may have survived and the perpetrator could have been caught. The Genovese incident created interest in the Psychological world. Two psychologists, John Darley of New York University and Bibb Latané of Columbia, set out to understand the forces that caused the bystanders not to react. They hypothesized that one of the major forces present in this case was the bystander effect which is a tendency for individuals to delay in assisting those who need...
Words: 1015 - Pages: 5
...none of the people in the nearby apartment building who heard her cries called police to report the incident. The attack first began at 3:20 AM, but it was not until 3:50 AM that someone first contacted police. In 1968, John Darley and Bibb Latane became intrigued by the incident and decided to conduct an experiment which was given the name the Bystander Apathy Experiment. Their main goal was to figure out why people, in cases like Genovese’s, did not come for help. These two psychologists asked volunteers to participate in a discussion which was claimed to be extremely personal. Each individual was separated in different rooms and had to communicate with each other through an intercom. During this “extremely personal” conversation, one of the members would fake an epileptic seizure through the intercom. When the volunteer believed that he/she was the only other person in the discussion, 85% left the room and began to seek help for the individual with a fake seizure. Next, the two psychologists decided to see what would happen if three or four people were in this discussion, instead of just one; and just as they suspected, only 31% went to look for help once the seizure began. So what exactly is the bystander effect? Psychologists predict there are two major factors that contribute to the bystander effect. First, the presence of other people creates a diffusion of responsibility. Because there are other observers, individuals think, “Well I’m not the only one here; surely someone...
Words: 859 - Pages: 4
...pieces together, he had lived in a state of nothingness for so long he began to give the impression that he was having trouble accepting the new feelings he experienced from the music. After memorizing the song, Bartholomew begins to question the way he lived, and the way his fellow Bartholomews’ simply followed orders. Bartholomew wanted the people he worked with to feel the music like he had. Since it was Bartholomew’s job to get rid of the “defective” cubes, Bartholomew may have decided that it should also be his job to get rid of the woman’s voice because it was stopping such beautiful music. She was in a sense “defective” to him. After Bartholomew kills the woman who controlled the worker’s room reel, he began to sing his song over the intercom because he hoped to free the people’s mind. Instead of opening the workers minds, however, they become confused and start running into each other. This may have been symbolic of the fact that not everyone can be touched by music and not everyone wants to break free of the “system”. In the end we see a...
Words: 372 - Pages: 2
...Prewire for Wi-Fi access point Entry Prewire and install rough-in box and for Door Station with Camera Exterior Locations TBD Prewire for surveillance cameras Audio Video System Components - $8215.00 Family Room New surround receiver, left-center-right speakers and subwoofer. Owner furnished TV, cable box and Apple TV. Great Room New surround receiver, system remote control, left-center-right speakers and subwoofer, house zone amplifier and network streaming player. Owner furnished TV, cable box, and Apple TV. Master Bedroom Owner furnished cable box. Control System Components - $4770.00 Family Room System remote control and Cat5 control balun. Great Room Central control processor and system remote control. Kitchen -wall touch screen w/video intercom to front door Master Bedroom System remote control and Cat5 control balun. HVAC Components - $1180.00 Family...
Words: 420 - Pages: 2
...E removes two informed consent documents from the file cabinet and places these in the lab. 11. E grabs packet 1 and packet 2 and places them in the appropriate folders (1 goes in A/ 2 goes in B) 12. E grabs the participant log, response sheet and debriefing sheet and places them near the CNAP monitor. 13. E meets the participant (P) and escorts them to the lab. 14. E gives the informed consent to P and says: “Here are two copies of the informed consent, one for our records and the second for yours. Please read through them and sign one of them. Once you have signed them and if you would still like to participate in the study please press the CALL button on the intercom to tell me you are finished and ready to begin.” 15. E presses the CALL button on the intercom to demonstrate its location and sound to the P before returning to the control room. 16. P reviews the Informed Consent document and signs both copies of the form in private. 17. E records the participant’s name onto the participant log, the participant’s number onto the response sheet, and starts the Bio lab software by pressing the acquire button. 18. E titles the Bio lab document with the participant’s number and saves it into the folder marked TMT on the...
Words: 563 - Pages: 3
...Red Group: John Richard Eib, Adam Upham, James Hare SP2799 Network Systems Administration Capstone Project Part 5 The fact that the ABC Company has locations throughout the world creates some additional concern when designing a security system. We have designed a physical security system that will provide adequate security for the company’s facilities, assets and personnel. The system specifics are as follows: (See attached schematics) Corporate Office, San Francisco, CA First Floor Front Entrance/Lobby – Electronic Lock (24 Hour Attended Security Desk) * Exterior – Card Reader With Time Recorder, Camera With Intercom, Camera Pan/Tilt/Zoom With Recorder 24 Hour * Interior – Push Button Exit Design Center Main Entry Doors – Electronic Lock * Exterior – Card Reader * Interior – Push Button Exit 1st Floor Data Room – Electronic Lock * Exterior – Card Reader With Key Pad * Interior – Push Button Exit Secondary Exits – Electronic Locks * Camera With Recorder 24 Hour * Emergency Exit Device Alarmed Elevator – Card Reader For Hallway Call Button Control Stairwell – Card Reader For Hi-Tower Locking System Second Floor HR & Payroll Department Main Entry Doors – Electronic Lock * Exterior – Card Reader * Interior – Push Button Exit 2nd Floor Data Room – Electronic Lock * Exterior – Card Reader With Key Pad * Interior – Push Button Exit Third Floor AP & AR Department Main Entry Doors – Electronic Lock * Exterior...
Words: 1176 - Pages: 5
...Two incongruous versions of Mr. Simpson's persona will be given to the 12-member jury, and Mr. Simpson's fate will ultimately depend on which one it decides is closest to the truth. One is the street-smart San Francisco ghetto kid who overcame tremendous odds to become a beloved star of football and Hollywood, and who is now wrongly accused of a hideous crime. The other is a hot-tempered, hard-drinking, foul-mouthed bully who for years humiliated and terrorized the mother of his children, the woman he professed to love and cherish. Prosecutors are expected to depict Mr. Simpson as maniacally jealous of his former wife to the point of stalking and physically abusing her in fits of rage. They will try to persuade jurors that the slayings of Nicole Brown Simpson and her friend Ronald L. Goldman were almost the logical culmination of increasingly violent and obsessive behavior. The defense strategy, by contrast, is expected to lean heavily on the absence of a murder weapon with Mr. Simpson's fingerprints on it and, even more tellingly, on the lack of an eyewitness who can link him to the crime scene. The defense will raise questions about the victims' characters, suggesting that the killings may have been drug-related. Prosecutors will have to explain how one man was able to overpower two younger, well-conditioned and physically agile adults without either of them apparently screaming for help. Defense lawyers will argue that it took at least two people to commit the...
Words: 756 - Pages: 4
...Healing Hospital Rhonda Hofstrom Grand Canyon University: HLT-310V Spirituality In Nursing Instructor: Jeney Park-Hearn January 16, 2015 Healing hospital is a new paradigm in healthcare it is no longer just about treating the disease or diagnosis, there is a new push to heal the person’s spiritual well-being also. Puchaski & McShimming (2006) say that spirituality is what supports a person enabling them to cope with the challenges and stresses of everyday life (as cited in Dunn, 2010). If healthcare is able to heal the human spirit, healing of the body should follow. This paper will explore the concept of a healing environment, how spirituality plays a part, and the challenges that come about when changing the environment from being disconnected disease treatment focused to patient focused. Healing Hospital Make-Up and Spirituality’s Involvement Healing hospitals are composed of a healing physical environment, an efficient work environment with advanced technology and a principle of “Radical loving care” (Eberst, 2008). If nurses are “healing instruments”, then their own spiritual well-being must be important in order to be able to be positive presence while caring for the patient (Dunn, 2010). The primary focus is on the healing and well-being of the individual patient, with care being provided in a quieter environment, encouraging well-ness within the “whole” individual and decreasing the stressors that are found within...
Words: 770 - Pages: 4
